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Top Chat Support Services in New York

Ratings Updated: May 15, 2026
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5 Leaders 15 Contenders

33 Companies

Country: United States
State: New York
Customer Service Outsourcing: Chat Support Services

List of the Top New York Chat Support Companies

  • The Hour - Back Office and Virtual Assistant Services Logotype

    5.0 24 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Great Neck Plaza, NY

    Services provided

    20% Customer Service Outsourcing
    50% Back Office Outsourcing
    10% Call Center Services +3
    10% Finance & Accounting Outsourcing (FAO)
    5% Document Digitization & Management
    5% HR Consulting

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    The Hour - Back Office and Virtual Assistant Services is a Customer Service BPO firm providing remote customer care and back-office support. Reviews highlight their efficiency, responsiveness, and ability to fit seamlessly into client operations, with 100% of reviewers praising their project management and communication skills. Clients appreciate the value for cost and cultural alignment, often resulting in increased operational efficiency and satisfaction.

    See all 24 projects
    1 of 1 Chat Support Services reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Chat Support Services Experience

    The Hour - Back Office and Virtual Assistant Services receives overwhelmingly positive feedback for their Chat Support Services, with a near 100% satisfaction rate among clients. Reviewers consistently highlight the team's responsiveness, effective handling of insurance-related tasks, and strong management involvement. Notably, 100% of clients appreciate the timely delivery of services, while 90% note significant improvements in operational efficiency. Overall, their expertise in insurance support and commitment to client needs contribute to a highly favorable assessment.

    Read Most Recent Review

    Industry Experience

    The Hour - Back Office and Virtual Assistant Services has demonstrated extensive expertise across various industries, notably in Insurance, Financial Services, Advertising & Marketing, eCommerce, and Business Services. Clients praised their reliability, responsiveness, and ability to optimize workflows, resulting in increased efficiency and organization. The overall sentiment reflects strong satisfaction in these sectors, particularly in insurance-related functions, where they significantly reduced workloads and improved operational accuracy.

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    Select Industry to see insights

    Advertising & marketing Pharmaceuticals Human Resources Real estate Software eCommerce Business services Retail Insurance Financial services Information technology

    Average Project Cost Breakdown

    $10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight The Hour - Back Office and Virtual Assistant Services as offering excellent value for money, with many noting that their pricing fits within budget constraints. Specific feedback includes remarks on the company's reliability and responsiveness, which enhance overall project efficiency. For instance, one client noted their ability to handle backend operations effectively, allowing the client to focus on core business activities. Overall, client sentiment is highly positive, emphasizing satisfaction with the cost-to-value ratio.
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    United States (16) Canada (4)

    This provider is fluent in 5 languages:

    • English
    • Spanish
    • Dutch
    • French
    • Hindi
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  • Top Customer Service Logotype

    5.0 68 reviews
    Premier Verified
    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Services provided

    55% Customer Service Outsourcing
    15% Data Annotation Services
    10% Back Office Outsourcing +2
    10% Call Center Services
    10% Content Moderation Services

    Focus Areas

    20% Chat Support Services
    50% Phone Support Services
    20% Email Support Services +1
    10% Order Processing & Taking

    Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

    See all 68 projects
    27 of 27 reviews are 5 stars
    16 new reviews for Customer Service Outsourcing services
    $50,000 – $199,999 avg. project cost

    Reviewed 27 times in the past 6 months

    In the last six months, Top Customer Service received positive feedback for their professionalism, responsiveness, and effective communication. Clients noted improvements in handling inquiries, with one stating they experienced a 50% reduction in response times after implementing their services. Another client highlighted the team's ability to represent their brand voice accurately. While most reviews were favorable, some clients suggested enhancements in proactive content strategy and reporting details. Overall, the sentiment is overwhelmingly positive, showcasing their commitment to quality customer support.
    Read 27 Recent Reviews
    25 of 25 Customer Service Outsourcing reviews are 5 stars
    16 new reviews for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service & Back-Office Support for Protection Agency

    5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
    Read 25 Reviews

    Industry Experience

    The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

    More responsive than most other service providers

    Top Customer Service is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • Staffwiz LLC Logotype

    4.8 3 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    10 - 49
    New York, NY

    Services provided

    15% Customer Service Outsourcing
    30% Recruiting
    15% Sales Outsourcing +4
    10% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Staff Augmentation
    10% Staffing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Staffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.

    See all 3 projects

    Reviews mention Communicative

    Clients consistently praised Staffwiz LLC for their exceptional communication skills. One client noted their team as 'great communicators' and highlighted their flexibility to meet unique needs. Another client emphasized the ease of communication with specific team members, describing them as a 'pleasure to work with' and commending the well-organized onboarding process. Overall, the sentiment regarding communication is overwhelmingly positive, reflecting a strong ability to engage and respond effectively to client needs.
    • Recruiting Services for Education Software Company
      4.5 Jan 15, 2025

      The company utilized virtual meetings and email or messaging apps as their primary form of communication. They are noted as great communicators, which was one of the most impressive aspects of their service. Staffwiz LLC is described as very helpful and a pleasure to work with, indicating their strong communication skills.

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    • Customer Service Outsourcing for E-Commerce Platform
      5.0 Jul 9, 2024

      Michelle and Jerick are not only easy to communicate with but also a pleasure to work with. The onboarding process was smooth and well-organized, allowing us to integrate our new customer service team within just two weeks of initial contact. The team is easy to work with and a pleasure to deal with, making the entire process seamless and enjoyable.

      Read Full Review
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    Industry Experience

    Staffwiz LLC has demonstrated expertise across healthcare, education, and eCommerce sectors. In healthcare, they successfully facilitated the hiring of clinical staff, praised for responsiveness and initiative. In education, they enhanced software engineering teams, delivering value through excellent communication and tailored support. In eCommerce, their services improved customer service metrics significantly. Overall, feedback indicates a strong alignment with client values and effective project execution across all industries.

    Read All Reviews

    Select Industry to see insights

    Healthcare Education eCommerce

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently express satisfaction with Staffwiz LLC's pricing, highlighting it as a strong fit for their budgets and a source of great value. One client noted, 'Pricing fit our budget' and 'Good value for cost.' Another emphasized their services as 'fantastic' and praised the hiring process for its effectiveness. Overall, the sentiment reflects a positive view of the company's cost-effectiveness and ability to deliver quality results within financial expectations.
    Read All Reviews

    More responsive than most other service providers

    Staffwiz LLC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website

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  • CrewBloom Logotype

    4.7 38 reviews
    $1,000+
    < $25 / hr
    50 - 249
    New York, NY

    Services provided

    25% Customer Service Outsourcing
    25% Sales Outsourcing
    10% Back Office Outsourcing +4
    10% Finance & Accounting Outsourcing (FAO)
    10% Recruiting
    10% Recruitment Process Outsourcing
    10% Staffing

    Focus Areas

    20% Chat Support Services
    40% Order Processing & Taking
    20% Email Support Services +1
    20% Phone Support Services

    CrewBloom is a Customer Service Outsourcing company known for delivering top-tier customer support and administrative services. Reviews indicate a strong focus on efficiency, with 100% of respondents highlighting excellent communication and responsiveness. The company consistently meets or exceeds customer expectations, with clients appreciating its cost-effectiveness and alignment with their culture and values.

    See all 38 projects

    Reviews mention Great team

    The feedback regarding CrewBloom's team has been overwhelmingly positive. Clients emphasized the exceptional quality of the team, noting their impressive culture and communication skills. One client remarked, "CrewBloom's team is gold," highlighting their effectiveness and commitment. Another stated, "The People / Team" were the most impressive aspect of the service. Overall, clients felt that CrewBloom's personnel played a crucial role in achieving project goals, with no significant areas for improvement mentioned.
    • Sales Solutions for Rental Software Provider
      5.0 Nov 15, 2023

      They were professional, passionate, responsive, innovative, and caring. Great team!!

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    • Outbound Sales for IT & Cybersecurity Solutions Company
      5.0 Oct 22, 2020

      CrewBloom's team is gold. Jay, our Account Manager, and Brianna, the Founder is a true powerhouse. Love the company culture, the positivity, and the commitment of everyone on this team.

      Read Full Review
    • Call Center Services for HR Services Co
      4.0 Aug 19, 2025

      The People / Team at CrewBloom were the most impressive aspect of the company. Their ability to deliver items on time and respond to our needs was commendable.

      Read Full Review
    Read All Reviews
    2 of 2 Chat Support Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Chat Support Services Experience

    CrewBloom has received overwhelmingly positive feedback for their Chat Support Services, with 100% of reviewers noting their timely and effective communication. Clients praised the company's cultural alignment and responsiveness to needs, with one review highlighting a 50% increase in efficiency over previous staff. The support agents demonstrated strong adaptability and knowledge retention, successfully managing a high volume of customer interactions. Areas for improvement mentioned include the potential for proactive bi-annual reviews, indicating a focus on continuous enhancement.

    Read Most Recent Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) Less than $10,000 (5) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Overall, clients expressed strong satisfaction with CrewBloom's cost-effectiveness and value for money. Many reviews highlighted that CrewBloom's pricing fit within clients' budgets while delivering high-quality service. For instance, one client noted, 'Pricing fit our budget' and described the services as 'true value.' Additionally, another client remarked on the 'good value for cost,' emphasizing the quality of personnel provided. The sentiment is overwhelmingly positive, with clients feeling they received more than what they paid for.
    Read All Reviews

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    United States (26) Canada (1)
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  • The Connection Logotype

    4.5 2 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Jamestown, NY

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    38% Chat Support Services
    62% Phone Support Services

    The Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.

    See all 2 projects

    Reviews mention High-quality work

    Clients have consistently praised The Connection for delivering high-quality work, emphasizing their effectiveness and capacity for innovation. One client noted, 'Their work these past months has been flawless,' highlighting their efficiency in addressing customer issues. Another client expressed gratitude, stating, 'I believe that its effectiveness has been reflected in the company's revenues.' Overall, the sentiment reflects strong satisfaction with the quality of service provided.
    • Answering Services & Customer Inquiry Support for Products Firm
      4.0 Aug 11, 2017

      Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time. My relationship with the company is limited, but from what I’ve seen, their work is excellent. I do not see anything that needs improvement.

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    Industry Experience

    The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.

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    Select Industry to see insights

    Education Consumer Products

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.
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    Jamestown, NY

    111 W 2nd St Ste 5000
    Jamestown, NY 14701

    41 - 49

    716.483.3436

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  • Boldly Logotype

    4.5 1 review
    $1,000+
    $25 - $49 / hr
    50 - 249
    New York, NY

    Services provided

    20% Customer Service Outsourcing
    40% Back Office Outsourcing
    20% Staffing +2
    10% Finance & Accounting Outsourcing (FAO)
    10% Social Media Marketing

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Boldly is a back-office service provider that offers stability and helps firms enhance customer service by handling approximately 30% of their workload. While clients appreciate their stability and hardworking nature, there is room for staff improvement. Overall, 100% of the feedback highlights stability as a key strength, though there are minor concerns about ease of collaboration.

    See all 1 projects

    Industry Experience

    Boldly has demonstrated expertise in the Media industry, providing back office services that enhance customer service and operational efficiency. Clients appreciate their stability and hardworking nature, reporting significant time and cost savings. However, some feedback indicates room for improvement in staff interactions. Overall, the sentiment within the Media sector is positive, suggesting that Boldly is a strong fit for organizations seeking reliable support in this field.

    Read All Reviews

    Select Industry to see insights

    Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Boldly as offering good value for money, particularly noting that their services save significant time and costs, with one client reporting a monthly savings of $500. The firm charges between $50,000 and $199,999 annually, which clients find reasonable given the stability and quality of service provided. However, some feedback indicates potential areas for improvement in staff performance, suggesting that while the overall value is positive, there are opportunities to enhance service delivery.
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  • RemoteReps247 Logotype

    3.2 16 reviews
    $1,000+
    < $25 / hr
    10 - 49
    New York, NY

    Services provided

    25% Customer Service Outsourcing
    50% Sales Outsourcing
    25% Call Center Services

    Focus Areas

    25% Chat Support Services
    30% Phone Support Services
    25% Order Processing & Taking +1
    20% Email Support Services

    RemoteReps247, a lead generation company, has received predominantly negative feedback, with 67% of reviewers labeling their services as ineffective or fraudulent. Common themes include unfulfilled promises, lack of transparency, and poor communication, with only a minority (33%) acknowledging timely responses or useful connections. The company is advised to enhance its transparency and commitment to client satisfaction to gain trust and deliver consistent, verifiable results.

    See all 16 projects

    Reviews mention Timely

    Clients have praised RemoteReps247 for their timely delivery and quick responses. One client highlighted that Ms. Anushree was both professional and proactive, successfully securing a meeting with a prospective customer and ensuring follow-up until a logical conclusion was reached. Overall, the sentiment surrounding timeliness is highly positive, with clients noting that deliverables were consistently met on time without any areas for improvement indicated.
    • Lead Generation Services for Data Processing Company
      5.0 Apr 3, 2024

      Yes, they delivered on time. Quick response and timely delivery.

      Read Full Review
    • Digital Marketing for Software Company
      4.0 May 3, 2023

      The delivery timing was good. We were impressed with their sales executive attention and quick responses.

      Read Full Review
    Read All Reviews
    0 of 1 reviews is 5 stars
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent feedback from clients regarding RemoteReps247 indicates a highly negative sentiment. A Director from Cerebral Works reported that the company failed to deliver promised leads and described their operations as a scam. Initial communication included misleading information, and attempts to seek reimbursement were met with unresponsive behavior. Clients highlighted a lack of satisfactory project management and communication, with one stating, 'They should be red-flagged.' Overall, the reviews reflect significant dissatisfaction and mistrust.
    Read 1 Recent Review

    Industry Experience

    RemoteReps247's reviews reveal a predominantly negative sentiment across industries, particularly in Information Technology and Business Services. Clients reported a lack of lead generation effectiveness, with many expressing frustration over unfulfilled promises and poor communication. In IT, feedback highlighted the company's inability to deliver Sales Qualified Leads, while other sectors noted instances of perceived fraud. Despite a few positive remarks regarding timely responses in different industries, the overall consensus suggests cautious consideration for potential clients seeking reliable lead generation services.

    Read All Reviews

    Select Industry to see insights

    Information technology IT Services Software Business services Other industries

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    The feedback regarding RemoteReps247's cost and value for money is overwhelmingly negative. Clients frequently noted that despite initially affordable pricing, the lack of deliverables rendered the costs unjustifiable. One client emphasized, "We didn’t get a single SQL or MQL in three months," while another highlighted, "They promised leads worth $100,000 but didn’t even bring a $100 project." Overall, clients expressed feelings of being misled, with many describing the company as a scam, indicating a poor return on investment.
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  • Global Dispatch Management Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    250 - 999
    Bethpage, NY

    Services provided

    65% Customer Service Outsourcing
    35% Call Center Services

    Focus Areas

    46% Chat Support Services
    32% Order Processing & Taking
    22% Phone Support Services

    Founded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.

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  • Protalk Solutions Logotype

    Not yet reviewed

    $10,000+
    < $25 / hr
    250 - 999
    Melville, NY

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    35% Chat Support Services
    35% Phone Support Services
    30% Email Support Services

    Protalk Solutions is a Melville, New York-based phone answering service. Their services include Call Center Services and Back Office Outsourcing.

    Read more
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  • Zesh Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Queens Village, NY

    Services provided

    25% Customer Service Outsourcing
    25% Call Center Services
    10% Back Office Outsourcing +7
    10% Sales Outsourcing
    5% Business Consulting
    5% Content Writing Services
    5% Ecommerce Marketing
    5% Email Marketing
    5% Social Media Marketing
    5% Transcription

    Focus Areas

    15% Chat Support Services
    50% Phone Support Services
    20% Email Support Services +1
    15% Order Processing & Taking

    Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.

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    Queens Village, NY

    21229 Hillside ave apt 5EW
    Queens Village, NY 11432

    151 - 200

    +13322227751

    Queens Village, NY

    212-29 Hillside Avenue
    Queens Village, NY 11427

    41 - 49

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  • Lexvia Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    New York, NY

    Services provided

    35% Customer Service Outsourcing
    40% Back Office Outsourcing
    25% Call Center Services

    Focus Areas

    14% Chat Support Services
    43% Phone Support Services
    29% Order Processing & Taking +1
    14% Email Support Services

    Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.

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  • Brand Connections Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Services provided

    10% Customer Service Outsourcing
    20% Advertising
    20% Event Marketing +5
    10% AR/VR Development
    10% Back Office Outsourcing
    10% Marketing Strategy
    10% Social Media Marketing
    10% Video Production

    Focus Areas

    42% Chat Support Services
    58% Email Support Services

    Brand Connections is an Advertising company founded in 2001. The team offers Advertising and Event Marketing.

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  • 7 Virtual Assistant Services Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Brooklyn, NY

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Business Consulting +2
    20% Market Research
    20% Transcription

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    7 Virtual Assistant Services is a Market Research company founded in 2016. The team specializes in Market Research and Business Consulting and is located in Brooklyn, New York.

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  • WCH Service Bureau Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Brooklyn, NY

    Services provided

    10% Customer Service Outsourcing
    80% Back Office Outsourcing
    10% Call Center Services

    Focus Areas

    35% Chat Support Services
    35% Email Support Services
    30% Phone Support Services

    WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.

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  • PREMIUMHELP Logotype

    5.0 4 reviews
    $1,000+
    < $25 / hr
    250 - 999
    New York, NY

    Services provided

    10% Customer Service Outsourcing
    60% Back Office Outsourcing
    20% Social Media Marketing +1
    10% Graphic Design

    Focus Areas

    100% Chat Support Services

    PREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved.

    See all 4 projects

    Industry Experience

    PREMIUMHELP has demonstrated expertise primarily in the Education industry, providing SEO services that significantly improved website rankings and organic traffic for a career counseling firm. Clients praised their affordable packages, efficient professionals, and effective communication, noting a positive impact on sales through optimized content and social media. Overall sentiment towards their services in the Education sector is highly favorable, indicating a strong fit for organizations seeking digital marketing support.

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    Select Industry to see insights

    Education

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have consistently praised PREMIUMHELP for its affordability and value for money, noting that their packages are the most competitive in the market. One client emphasized their satisfaction with the cost-effectiveness of the services, highlighting the positive outcomes in organic traffic and sales. The efficient workflow and dedicated support were also acknowledged, reinforcing the sentiment that the company delivers substantial value relative to its pricing.
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  • OnCalla Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    New York, NY

    Services provided

    20% Customer Service Outsourcing
    30% Call Center Services
    20% Back Office Outsourcing +2
    20% Staffing
    10% Litigation Support Services

    Focus Areas

    25% Chat Support Services
    40% Phone Support Services
    20% Email Support Services +1
    15% Order Processing & Taking

    Small call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.

    Read more
    $10 Dedicated (1 to 4 Agents) Hourly Rate $9 Dedicated (5 to 9 Agents) Hourly Rate $8 Dedicated (10 to 25 agents) Hourly Rate

    Customer Service Outsourcing Rates

    OnCalla Call Center Pricing – May 2025 (Subject to Change) We offer flexible and cost-effective call center solutions, ensuring quality service at competitive rates: $10 per hour → Dedicated (1 to 4 Agents) $9 per hour → Dedicated (5 to 9 Agents) $8 per hour → Dedicated (10 to 25 Agents)
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  • DGC BPO Service Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    New York, NY

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +2
    20% Email Marketing
    20% Sales Outsourcing

    Focus Areas

    20% Chat Support Services
    30% Email Support Services
    30% Phone Support Services +1
    20% Order Processing & Taking

    DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.

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  • Campaign Headquarters Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Brooklyn, NY

    Services provided

    42% Customer Service Outsourcing
    48% Call Center Services
    10% Back Office Outsourcing

    Focus Areas

    29% Chat Support Services
    33% Phone Support Services
    21% Email Support Services +1
    17% Order Processing & Taking

    Campaign Headquarters is a Brooklyn, New York-based phone answering service. They offer Call Center Services and Customer Service Outsourcing.

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  • MediBIll Health Partners Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    50 - 249
    Brooklyn, NY

    Services provided

    20% Customer Service Outsourcing
    40% Back Office Outsourcing
    20% Call Center Services +1
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    20% Chat Support Services
    40% Order Processing & Taking
    20% Email Support Services +1
    20% Phone Support Services

    MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.

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  • AnswerPhone Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Albany, NY

    Services provided

    63% Customer Service Outsourcing
    37% Call Center Services

    Focus Areas

    40% Chat Support Services
    36% Phone Support Services
    24% Order Processing & Taking

    AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.

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  • All Calls Matter Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Kenmore, NY

    Services provided

    20% Customer Service Outsourcing
    80% Call Center Services

    Focus Areas

    40% Chat Support Services
    60% Phone Support Services

    All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.

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  • Acena Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    New Hyde Park, NY

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Acena, a call center, provide Call Center Services and Back Office Outsourcing. They were founded in 1998.

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  • Action Telephone Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Rochester, NY

    Services provided

    30% Customer Service Outsourcing
    70% Call Center Services

    Focus Areas

    20% Chat Support Services
    40% Order Processing & Taking
    20% Email Support Services +1
    20% Phone Support Services

    Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.

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  • Direct2Market Sales Solutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    East Rochester, NY

    Services provided

    25% Customer Service Outsourcing
    50% Call Center Services
    25% Sales Outsourcing

    Focus Areas

    20% Chat Support Services
    50% Phone Support Services
    30% Order Processing & Taking

    Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.

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  • Habiliss Virtual Assistant Services Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    New York, NY

    Services provided

    20% Customer Service Outsourcing
    30% Back Office Outsourcing
    15% Finance & Accounting Outsourcing (FAO) +3
    15% Transcription
    10% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    68% Chat Support Services
    22% Phone Support Services
    10% Order Processing & Taking

    Habiliss was founded in the year 2009 as a virtual assistant service provider and has served over 6000 clients till date. Our array of services include personal as well as

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    See all 1 projects
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  • Window Repair US Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer
    New York City, NY

    Services provided

    100% Customer Service Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Based in New York City, New York, Window Repair US Inc. Is a small Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.

    Read more
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  • HiOperator Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Buffalo, NY

    Services provided

    30% Customer Service Outsourcing
    70% E-Commerce Development

    Focus Areas

    20% Chat Support Services
    40% Order Processing & Taking
    40% Phone Support Services

    HiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York.

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    Buffalo, NY

    241 Main Street
    Buffalo, NY 14203

    31 - 40

    See All Locations (2)
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  • Headway Bpo Solutions Pvt Ltd Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    New York, NY

    Services provided

    10% Customer Service Outsourcing
    30% Accounting
    20% Finance & Accounting Outsourcing (FAO) +4
    15% Back Office Outsourcing
    10% Corporate Training & Coaching
    10% ERP Consulting and SI
    5% HR Consulting

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Headway Bpo Solutions Pvt Ltd is an Accounting company. Located in New Delhi, India and New York, New York, the team provides Accounting and Finance & Accounting Outsourcing (FAO).

    Read more

    New York, NY

    Suite no- 1206-01, 12th Floor, 224 West 35th Street
    New York, NY 10001

    16 - 20

    9402798313

    See All Locations (2)
    View Profile
  • Corporate Care Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    New York, NY

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% IT Managed Services +2
    20% Social Media Marketing
    20% Web Development

    Focus Areas

    25% Chat Support Services
    40% Phone Support Services
    20% Email Support Services +1
    15% Order Processing & Taking

    Corporate Care is a social media marketing company based in Dhaka, Bangladesh and New York, New York. Launched in 2018, the team focuses on Social Media Marketing and IT managed services.

    Read more

    New York, NY

    2530 Morgan Avenue, Bronx
    New York, NY 10469

    2 - 5

    +19292222040

    See All Locations (2)
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  • Conduent Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10,000+
    New York, NY

    Services provided

    15% Customer Service Outsourcing
    25% Finance & Accounting Outsourcing (FAO)
    25% HR Consulting +3
    15% Back Office Outsourcing
    10% Call Center Services
    10% Sales Outsourcing

    Focus Areas

    38% Chat Support Services
    38% Order Processing & Taking
    24% Phone Support Services

    Conduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR

    Read more
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  • AnswerOne Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Brooklyn, NY

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    AnswerOne is a call center company. Located in Brooklyn, New York, the team specializes in Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Atidiv Logotype

    5.0 1 review
    $5,000+
    < $25 / hr
    250 - 999
    New York, NY

    Services provided

    50% Customer Service Outsourcing
    30% Finance & Accounting Outsourcing (FAO)
    20% Back Office Outsourcing

    Focus Areas

    40% Chat Support Services
    40% Email Support Services
    20% Phone Support Services

    At Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored

    Read more
    See all 1 projects

    New York, NY

    300 Vesey Street
    New York, NY 10282

    10 - 15

    +1 3472129691

    See All Locations (2)
    View Profile
  • FGC+ Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    250 - 999
    Suffern, NY

    Services provided

    20% Customer Service Outsourcing
    25% Back Office Outsourcing
    20% Accounting +2
    20% Call Center Services
    15% Recruitment Process Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    FGC+ is a Back Office Outsourcing company based in Suffern, New York and Davao City, Philippines. Established in 2011, the team focuses on Back Office Outsourcing and Call Center Services.

    Read more
    View Profile

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We evaluate service providers using a structured methodology that combines:

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 CrewBloom
2 The Connection
3 Boldly
4 The Hour - Back Office and Virtual Assistant Services
5 RemoteReps247

List of the Top 5 New York Chat Support Companies

  1. CrewBloom Logotype

    CrewBloom

    $1,000+
    < $25 / hr
    50 - 249
    New York, NY

    Ability to deliver

    35.8/40.0
    18.2/20 Reviews
    8.7/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    20% Chat Support Services
    75% Other
    View Profile Visit Website
  2. The Connection Logotype

    The Connection

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Jamestown, NY

    Ability to deliver

    19.9/40.0
    14.6/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    38% Chat Support Services
    50% Other
    View Profile Visit Website
  3. Boldly Logotype

    Boldly

    $1,000+
    $25 - $49 / hr
    50 - 249
    New York, NY

    Ability to deliver

    23.6/40.0
    14.6/20 Reviews
    3.1/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    50% Chat Support Services
    80% Other
    View Profile Visit Website
  4. The Hour - Back Office and Virtual Assistant Services Logotype

    The Hour - Back Office and Virtual Assistant Services

    $1,000+
    < $25 / hr
    50 - 249
    Great Neck Plaza, NY

    Ability to deliver

    26.6/40.0
    20/20 Reviews
    1.4/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website
  5. RemoteReps247 Logotype

    RemoteReps247

    $1,000+
    < $25 / hr
    10 - 49
    New York, NY

    Ability to deliver

    21.1/40.0
    10.4/20 Reviews
    5.8/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Chat Support Services
    75% Other
    View Profile Visit Website
  6. Global Dispatch Management Logotype

    Global Dispatch Management

    $1,000+
    Undisclosed
    250 - 999
    Bethpage, NY

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    65% Customer Service Outsourcing
    46% Chat Support Services
    35% Other
    View Profile Visit Website
  7. Top Customer Service Logotype

    Top Customer Service

    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Ability to deliver

    34.8/40.0
    20/20 Reviews
    8.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    20% Chat Support Services
    45% Other
    View Profile Visit Website
  8. Protalk Solutions Logotype

    Protalk Solutions

    $10,000+
    < $25 / hr
    250 - 999
    Melville, NY

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    35% Chat Support Services
    75% Other
    View Profile Visit Website
  9. Zesh Solutions Logotype

    Zesh Solutions

    $1,000+
    < $25 / hr
    250 - 999
    Queens Village, NY

    Ability to deliver

    6.3/40.0
    0/20 Reviews
    1.8/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    15% Chat Support Services
    75% Other
    View Profile Visit Website
  10. Lexvia Inc. Logotype

    Lexvia Inc.

    Undisclosed
    Undisclosed
    250 - 999
    New York, NY

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    14% Chat Support Services
    65% Other
    View Profile Visit Website
  11. Brand Connections Logotype

    Brand Connections

    $5,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    5.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    42% Chat Support Services
    90% Other
    View Profile Visit Website
  12. 7 Virtual Assistant Services Logotype

    7 Virtual Assistant Services

    Undisclosed
    Undisclosed
    10 - 49
    Brooklyn, NY

    Ability to deliver

    7.1/40.0
    0/20 Reviews
    1.8/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website
  13. WCH Service Bureau Inc. Logotype

    WCH Service Bureau Inc.

    Undisclosed
    Undisclosed
    50 - 249
    Brooklyn, NY

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    35% Chat Support Services
    90% Other
    View Profile Visit Website
  14. PREMIUMHELP Logotype

    PREMIUMHELP

    $1,000+
    < $25 / hr
    250 - 999
    New York, NY

    Ability to deliver

    23.3/40.0
    16.2/20 Reviews
    2.2/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    100% Chat Support Services
    90% Other
    View Profile Visit Website
  15. OnCalla Logotype

    OnCalla

    $5,000+
    < $25 / hr
    10 - 49
    New York, NY

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website
  16. DGC BPO Service Logotype

    DGC BPO Service

    $1,000+
    < $25 / hr
    50 - 249
    New York, NY

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    20% Chat Support Services
    80% Other
    View Profile Visit Website
  17. Campaign Headquarters Logotype

    Campaign Headquarters

    Undisclosed
    Undisclosed
    50 - 249
    Brooklyn, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    42% Customer Service Outsourcing
    29% Chat Support Services
    58% Other
    View Profile Visit Website
  18. MediBIll Health Partners Logotype

    MediBIll Health Partners

    $1,000+
    $25 - $49 / hr
    50 - 249
    Brooklyn, NY

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    20% Chat Support Services
    80% Other
    View Profile Visit Website
  19. AnswerPhone Logotype

    AnswerPhone

    $1,000+
    < $25 / hr
    50 - 249
    Albany, NY

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    63% Customer Service Outsourcing
    40% Chat Support Services
    37% Other
    View Profile Visit Website
  20. All Calls Matter Logotype

    All Calls Matter

    Undisclosed
    Undisclosed
    10 - 49
    Kenmore, NY

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    40% Chat Support Services
    80% Other
    View Profile Visit Website

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Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

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Guide to Call Center Outsourcing

Updated March 24, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing
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Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

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