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FGC+

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End-to-End Outsourcing | Igniting Possibilities

FGC+ specializes in building dedicated outsourced teams that strengthen operations, improve performance, and support sustainable growth.

More than a traditional BPO, we become an extension of your organization. We recruit, hire, onboard, and manage high-performing professionals who integrate seamlessly into your workflows, allowing you to expand capacity, improve efficiency, and stay focused on your strategic priorities.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Locations
    Suffern, NY
  • Year founded
    Founded 2011
  • Languages
  • Timezones

3 Languages that we service

  • English
  • Filipino
  • Spanish

7 Timezones that we service

AKST
Alaska Standard Time (AKST)
EST
Eastern Standard Time (EST)
CST
Central Standard Time (CST)
HST
Hawaii Standard Time (HST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)
UTC
Universal Coordinated Time (UTC)

4 Locations

  • Suffern , NY
  • Davao City , Philippines
  • Davao City , Philippines
  • Bacolod , Philippines

Service Lines
Back Office Outsourcing
25%
Accounting
20%
Call Center Services
20%
Customer Service Outsourcing
20%
Finance & Accounting Outsourcing (FAO)
15%
Select Focus Area
General Accounting Focus
Bookkeeping
25%
Financial Accounting
25%
Payroll Processing
25%
Management Accounting
20%
Fiduciary Accounting
5%
Accounting Software Specialist
QuickBooks Accounting & Implementation
40%
FreshBooks Accounting & Implementation
30%
OnPay Accounting & Implementation
30%
Back Office Outsourcing
Data Entry & Processing
25%
Claims Processing
20%
Medical Billing Services
20%
Payment Processing
20%
Virtual Assistant
15%
Inbound Services
Answering services
35%
Virtual receptionist
35%
Inbound appointment scheduling
30%
Customer Service Outsourcing
Chat Support Services
25%
Email Support Services
25%
Order Processing & Taking
25%
Phone Support Services
25%
Industries
Medical
25%
Consumer products & services
20%
Financial services
15%
eCommerce
15%
Business services
10%
Hospitality & leisure
10%
Other industries
5%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 4.5 /5

Most Common Project Size

Confidential based on 1 review
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Overall Review Rating

4.0

  • Quality

    4.0 /5

  • Schedule

    4.0 /5

  • Cost

    4.5 /5

  • Willing to Refer

    4.5 /5
See all 1 Reviews

FGC+ Reviews

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Customer Service Outsourcing/Call Center for Timekeeping Co

  • Call Center Services Customer Service Outsourcing
  • Confidential
  • Oct. 2021 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
4.5
Willing to Refer
4.5

"The FGC+ team members have been phenomenal resources for our organization and our customers."

Oct 7, 2026
Sr Manager, Customer Support, Payroll & Timekeeping Company
Anonymous
Verified
  • Business services
  • New York City, New York
  • 51-200 Employees
  • Online Review
  • Verified

FGC+ provides customer service outsourcing and call center services for a payroll and timekeeping company. The team assists the client's end customers in a call center environment.

Showing 1-1 of 1 Reviews

Our Story

FGC+ helps growing businesses build dedicated outsourced teams that drive long-term success. Our strong focus and investment in our people creates highly engaged employees with an industry-leading retention rate. Our low attrition gives clients stable, experienced teams that deliver consistent results. More than a standard BPO, we become an extension of your business, strengthening operations, improving performance, and helping you scale with confidence.

What Sets Us Apart

Proven Foundation

• Founded in 2011 | Headquartered in New York • 20+ year average leadership experience • US-based executive team • PCI & ISO certified

Performance You Can Trust

• Up to 70% in reduced costs • 33% more investment in employees (on top of salary) • 90% Rating CSAT scores

Scalable Global Delivery

• 3 Delivery Centers in the Philippines • English-Spanish Bilingual Center in Dominican Republic • 99.9% Uptime and Reliability

Quick Facts

15 years in business

Commonly Asked Questions

FGC+ is dedicated to the continual advancement of our people, processes, and operations to provide exceptional service to our clients. Our current performance ratings include: CSAT rating is 4.4/5 5 star Google rating 97.4% client retention 2.2% employee attrition

FGC+ prioritizes keeping client data confidential and secure. The security measures we employ include: setting-up an enterprise firewall and endpoint security protection, encrypting all workstations, and keeping patches and backups updated. We also have the tech specialists and systems engineers from our in-house IT team available on-site 24/7 to quickly resolve any issues that may arise. FGC+ is officially certified and compliant with: • ISO 27001 – A globally recognized standard for Information Security Management Systems (ISMS), ensuring rigorous risk assessment and data protection protocols. • HIPAA Compliance – As a Business Associate, we implement strict security measures to protect Protected Health Information (PHI) in compliance with HIPAA regulations. • PCI DSS Compliance – Secure handling of payment card data in accordance with Payment Card Industry Data Security Standard (PCI DSS), preventing fraud and unauthorized access.

FGC+ establishes agreed-upon KPIs with each client to aptly measure the team’s progress and accomplishments. After the team is live, the outsourced staff are supervised and guided by onsite Team Leaders and Operations Managers. On top of daily oversight, their work goes through Quality Assurance checks that involve call monitoring, performance evaluations, feedback/coaching, development plans, and more. Additionally, our Reports and Analytics team provide customized reports for performance visibility and data-driven insights that our Client Services team regularly reviews with each client to identify areas for improvement and make sure that everything is meeting expectations.

Once a partner agreement and pre-onboarding documents are completed, team onboarding can take as short as 15 business days or as long as 30-45 business days, depending on the complexity of the job requirements. Onboarding is made easy with the deployment of a streamlined FGC+ Client Onboarding Process, that includes technology integration, process and knowledgebase development, and employee training. To ensure success, a Client Success Manager is assigned to each client and will oversee the progress and act as the Client’s main point of contact.

Verified means Clutch independently confirmed FGC+ is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 1 verified client review averaging 4.0 stars.

Learn More
Verified Client Reviews
1
Overall Review Rating
4
Source
Clutch
Last Updated
October 7, 2026

Business Entity

Business Entity Name Focusinc International Corp.
Source New York Department of State Division of Corporations
Jurisdiction of Formation New York
Date of Formation May 12, 2011
Status Active
Last Updated July 23, 2026
ID 4093785

Credit Report Results

International Credit Risk Assessment Very Low Risk
Source Creditsafe
Last Updated July 23, 2026
Learn More About The Clutch Verification Process

Locations (4)

14 East Mayer Drive Suffern, NY, United States 10901

6 - 9

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