Top Call Center Services & Voice Services in Southampton
151 Companies
List of the Top Southampton Call Center Companies & Voice Services
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$1,000+< $25 / hr250 - 999Serves Southampton, EnglandServices provided
30% Call Center Services60% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Exceptional results
Simply Contact has consistently delivered exceptional results, as evidenced by multiple client testimonials. Clients reported a 25% boost in customer satisfaction and a 35% increase in first contact resolution. Their project management was highlighted as outstanding, with timely delivery and adaptability to client needs. One client noted their expertise in providing specialized support across various channels, while another emphasized their impressive multilingual capabilities, which enhanced customer engagement and satisfaction.-
Inbound Customer Support Services for EdTech Company
5.0 Apr 5, 2024Since engaging Simply Contact for our customer support needs, we've observed a comprehensive improvement in our service metrics: a 25% boost in customer satisfaction, a 35% increase in first contact resolution, and a 40% rise in monthly interaction volumes due to the implementation of a 24/7 support system. Simply Contact's project management was outstanding. They always delivered on time and were very responsive to our needs, quickly adapting their strategies to fit our requirements. Their communication was clear, ensuring we were always up-to-date.
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Customer Service Outsourcing for CRM Consulting Company
5.0 Dec 8, 2023We observed a 40% reduction in response time across all channels, a 30% increase in customer satisfaction scores, and a noticeable decrease in unresolved customer issues. Simply Contact did an excellent job managing our project. They always met deadlines and paid close attention to our requirements. Their amazing customer service team could easily manage different ways of communicating with customers, like phone, email, and social media, and they were consistently good at it.
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Customer Service Outsourcing for Authentication Solutions Co
5.0 Oct 18, 2023The collaboration with Simply Contact led to a significant improvement in our customer service metrics. We achieved a 45% reduction in response times and a 30% increase in customer satisfaction scores. The analytics provided by Simply Contact allowed us to identify areas for improvement and implement strategic changes, driving continuous enhancement in service quality. Simply Contact showcased outstanding project management throughout our collaboration.
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Customer Service Outsourcing for Data Analytics Company
5.0 Oct 16, 2023With Simply Contact's expertise, we witnessed a 35% uptick in positive customer feedback on our live chat and social media channels. Additionally, the multilingual support led to a broader customer reach, enhancing our brand's global presence. Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
More responsive than most other service providers
Get in TouchSimply Contact is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$10,000+$150 - $199 / hr2 - 9Reading , England
Services provided
20% Call Center Services20% IT Managed Services15% Email Marketing +3 services15% Social Media Marketing15% Web Design15% Web DevelopmentCall center company Hensman Consulting Intl LLP offers Call Center Services and IT managed services. They were established in 2006.
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Ability to Deliver considers three criteria:
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List of the Top 2 Southampton Call Center Companies & Voice Services
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$1,000+$100 - $149 / hr2 - 9Portsmouth, England
Ability to deliver
22.1/40.016.2/20 Reviews1.9/10 Clients & Experience4/10 Market PresenceService focus
100% Sales Outsourcing -
$25,000+$100 - $149 / hr10 - 49Portsmouth, England
Ability to deliver
21.8/40.016.6/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+< $25 / hr10 - 49Fareham, England
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+< $25 / hr10 - 49Portchester, England
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed50 - 249Romsey , England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
UndisclosedUndisclosed50 - 249Portsmouth, England
Ability to deliver
4.7/40.00/20 Reviews0/10 Clients & Experience4.7/10 Market PresenceService focus
25% Call Center Services10% Sales Outsourcing65% Other -
$5,000+Undisclosed250 - 999Fleet, England
Ability to deliver
32.3/40.015.4/20 Reviews8.4/10 Clients & Experience8.4/10 Market PresenceService focus
15% Call Center Services25% Sales Outsourcing60% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services12% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr50 - 249Longparish, England
Ability to deliver
4.6/40.00/20 Reviews0.6/10 Clients & Experience4/10 Market PresenceService focus
70% Call Center Services30% Other -
$5,000+$50 - $99 / hr10 - 49Portsmouth, England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr2 - 9West End, England
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
$1,000+$100 - $149 / hr10 - 49Horsham , England
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services90% Sales Outsourcing -
UndisclosedUndisclosed10 - 49Shanklin, England
Ability to deliver
5.9/40.00/20 Reviews1/10 Clients & Experience4.9/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr2 - 9Andover, England
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
38% Call Center Services26% Sales Outsourcing36% Other -
UndisclosedUndisclosed10 - 49Poole, England
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
25% Sales Outsourcing75% Other -
$1,000+$25 - $49 / hr10 - 49Lytchett Matravers, England
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr50 - 249Witley, England
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% Sales Outsourcing50% Other
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