Home Call Centers United States Florida Gainesville

Top Call Center Services & Voice Services in Gainesville

Ratings Updated: March 26, 2025

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Featured

What are Featured Providers?

SalesRoads

4.9 63 reviews
Premier Verified

$5,000+

Undisclosed

50 - 249

Serves Gainesville, United States

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

SalesRoads is a telemarketing services company specializing in outbound call center and customer support services. The firm receives overwhelmingly positive feedback, with a notable emphasis on their effective lead generation and consistent execution, as cited by nearly all reviewers. Their project management and ability to integrate seamlessly into clients' operations are highly praised, although initial onboarding could be improved.

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Martal Group

4.8 96 reviews
Premier Verified

$1,000+

$25 - $49 / hr

250 - 999

Serves Gainesville, United States

Services provided

10% Call Center Services

75% Sales Outsourcing

15% Email Marketing

Martal Group is a lead generation and sales engagement company known for their multi-channel approach, including email, phone, and LinkedIn outreach. Reviews reflect a mixed yet predominantly positive perception, with 71% of feedback highlighting effective lead generation and consistent communication. They impress clients with their adaptability and strategic input, though some reviews mention areas for improvement in empathy and industry-specific understanding.

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Reviews mention Team players

Client feedback highlights Martal Group's strong emphasis on collaboration and teamwork. Clients consistently note the company's dedication to understanding their needs and integrating insights into project strategies. For instance, one client praised Martal for treating their project as a partnership rather than a task, while another emphasized the seamless communication and effective workflow, stating that Martal acts as an extension of their own team. Overall, sentiment regarding Martal Group as team players is overwhelmingly positive.

Marketing Strategy Development for Digital Marketing Company

5.0 Oct 25, 2023

Martal prioritizes collaborative partnerships. They’re always ready to include our insights into the process. While they are experts in lead gen, they understand the value of seeing the process from different perspectives.

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Digital Marketing for Social Media Management Platform

5.0 Jun 26, 2023

The people at Martal Group are what sets them apart. They don’t approach a new project like it’s just another task on their to-do list. Instead, the team focuses on creating value and developing long-term partnerships.

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Staff Augmentation & Advertising for Marketing Tech Platform

5.0 May 20, 2022

Martal works as an effective extension of our team, and works closely with us to continuously update our ICP, improve our messaging, and qualify new opportunities. We’re in touch with the team every week on these focuses.

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Outbound Sales Strategies for Nonprofit Automation Platform

5.0 Apr 14, 2022

The workflow has been great! We have constant communication and collaboration from the team. Once a week, we meet to discuss campaign progress and strategy.

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Lead Generation Service for EPM Solution Provider

5.0 May 7, 2020

We work so well with them because they don’t compete with my team, they’re part of our internal team. It’s collaborative, and that’s why it has been so successful.

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7 of 12 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Consulting Co

5.0 — Martal Group provided call center services for a consulting company. The team called target organizations to secure meetings for the client’s field salesforce in an effort to generate leads. Read more

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Australia (1)

Armenia (1)

Brazil (1)

Canada (18)

Taiwan (1)

Denmark (1)

Finland (1)

France (1)

Germany (4)

India (3)

Israel (7)

Pakistan (1)

Romania (1)

Russia (3)

Ukraine (1)

United States (45)

England (1)

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Hugo

5.0 25 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Gainesville, United States

Services provided

10% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Content Moderation Services

Hugo is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including inbound and outbound call handling. Clients consistently praise Hugo's adaptability and efficiency, with 100% of reviewers noting improved operational capabilities and customer engagement. Their expertise has led to significant business improvements, such as a 99.8% accuracy in order processing and enhanced customer support experiences.

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Reviews mention Puts the customer first

Client feedback on Hugo emphasizes their strong commitment to customer-centricity. One client noted Hugo's 'exemplary project management' and 'proactive approach to communication,' which ensured timely deliveries and responsiveness to evolving needs. Another highlighted their '24/7 customer support,' significantly boosting satisfaction levels across diverse time zones. Overall, clients expressed a high satisfaction level with Hugo's adaptability and dedication to aligning with their values and objectives, reinforcing a positive sentiment towards the company's customer-first philosophy.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.

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Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.

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3 of 3 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co

5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more

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France (1)

Kenya (3)

Netherlands (1)

United Arab Emirates (1)

United States (8)

England (1)

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Helpware

4.8 45 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Gainesville, United States

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a provider of comprehensive Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Customer Care Services. The reviews reflect a strong client satisfaction rate, highlighting Helpware's adaptability, professionalism, and seamless integration with client teams. Approximately 90% of feedback emphasizes impressive scalability and proactive management, with no significant areas for improvement mentioned.

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Reviews mention Team players

Clients consistently highlight Helpware's collaborative spirit and strong team dynamics, describing them as an integral extension of their own teams. For instance, a CEO noted their 'dedication to service is next level,' while a Customer Experience Manager appreciated the 'limited to zero bureaucracy' in their workflow. Overall, feedback indicates a high level of responsiveness and attentiveness, with clients feeling fully supported and valued throughout their projects.

Video Dev, Graphics & Digital Mktg for Healthcare Mktg Firm

5.0 Aug 7, 2024

Helpware is friendly, dedicated, and willing to make as many changes as we need. It's a great partnership. We work together to set priorities for every project they assist us with.

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Customer Support for Custom Meal Service Provider

5.0 Feb 4, 2022

It felt like there was very little divide between our teams. From the agents to the leadership, everyone was always so ready and willing to help. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.

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Administrative and Internal Support for Strategy Consultancy

5.0 Oct 23, 2019

Helpware has their own project tools, into which I have full visibility and in fact am held accountable by the team when I need to be. We are truly a team. My Team understands what to do with them and we work together to make sure we get it done.

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Mkt Research & CRM Administration for Financial Services Co

4.0 Oct 23, 2019

We envisioned being one group, and we’ve achieved that. We’re constantly working together and thinking of ways that we can expand the relationship. Helpware is a part of our team on a daily basis, and we’re in constant contact.

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Image Annotation for Computer Vision Software

5.0 May 29, 2019

In the end, they've become an extension of our team thanks to their involvement and quality. Their team is extremely responsive to our questions and feedback and provides updates proactively.

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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner

5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more

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Canada (1)

Georgia (1)

New Zealand (1)

United States (39)

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Ansafone Contact Centers

4.5 1 review

$1,000+

$25 - $49 / hr

250 - 999

Ocala, FL

Services provided

20% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Ansafone Contact Centers is a provider of comprehensive Call Center Services, including Customer Support and Telephonic Support. Reviews highlight their exceptional ability to handle high call volumes and their flexibility in adapting to changing project needs. Approximately 100% of reviewers appreciated their skilled agents and effective project management, with no major complaints noted.

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0 of 1 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Emergency Response Company

4.5 — Ansafone Contact Centers provided customer service representatives and call infrastructure for a government subcontractor fulfilling a contract to provide emergency response services to hurricane Read more

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Intoli

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Gainesville, FL

Services provided

50% BI & Big Data Consulting & SI

50% Sales Outsourcing

Business intelligence company and Sales Outsourcing company Intoli was launched in 2015. The team offers BI & big data consulting & SI and Sales Outsourcing and is in Gainesville, Florida.
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Featured

What are Featured Providers?
Select VoiceCom

4.9 8 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Gainesville, United States

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% Sales Outsourcing +2 services

15% Back Office Outsourcing

5% Business Continuity Management

Select VoiceCom is a versatile provider of Call Center Services, specializing in Customer Support and Telemarketing. They consistently receive positive feedback, with customers noting their excellent project management and alignment with company values. Notably, 75% of reviewers praised their cultural fit and communication, and clients have seen improvements such as a 35% increase in customer satisfaction scores.

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2 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company

4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more

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Miami, Florida (1)

Raleigh, North Carolina (1)

Brooklyn, New York (1)

New York City, New York (1)

Los Altos, California (1)

San Rafael, California (1)

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Hit Rate Solutions

4.7 13 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Gainesville, United States

Services provided

45% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

15% Sales Outsourcing

Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.

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Reviews mention Professional

Hit Rate Solutions has received positive feedback regarding their professionalism from multiple clients. One client noted their 'impressive professionalism, attention to detail, and dedication to achieving project objectives.' Another client highlighted their 'very professional' approach, emphasizing that they stood out among offshore companies. Overall, the sentiment reflects a strong appreciation for their effective communication, timely delivery, and commitment to high-quality service.

Telemarketing Campaign for Real Estate Company

5.0 Feb 26, 2024

In summary, the company's project management approach was characterized by effective planning, timely delivery, and responsive communication. Their commitment to meeting my needs and addressing challenges in a proactive manner contributed to the overall success of the telemarketing campaign. I was impressed by their professionalism, attention to detail, and dedication to achieving project objectives.

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Market Research Survey for Independent Consultant

5.0 Feb 11, 2018

The communication was great, and so was the workflow. They were very professional. There’s a lot of bad information about dealing with offshore companies, but they were an exception.

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5 of 9 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Market Research Survey for Independent Consultant

5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more

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Canada (1)

United States (9)

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HelpSquad

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Gainesville, United States

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad specializes in Contact Center Services, providing comprehensive customer support, including inbound call handling, telephonic support, and customer care services. With a focus on responsiveness and tailored solutions, 100% of reviewers commend their professionalism and adaptability. Clients appreciate their ability to manage tasks efficiently, leading to enhanced productivity, increased leads, and customer satisfaction.

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Reviews mention Great project management

Clients have praised HelpSquad for their exceptional project management, highlighting their constant communication and timely responses to inquiries. One CEO noted that HelpSquad was consistently in touch via email and readily available for calls, ensuring that all needs were addressed promptly. This level of engagement contributed to a measurable increase in leads, demonstrating HelpSquad's effective management and commitment to client success.

Conversion Optimization for Digital Marketing Agency

5.0 Nov 18, 2024

They were in constant contact via email, and if I ever had a question I could get on a call with their team.

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6 of 6 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry

5.0 — HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data Read more

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Rochester, Minnesota (1)

Lexington, Kentucky (1)

Oak Brook, Illinois (1)

Lawrenceville, New Jersey (1)

Hatboro, Pennsylvania (3)

Quakertown, Pennsylvania (1)

Souderton, Pennsylvania (1)

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24/7 SECRETARY

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Ocala, FL

Services provided

80% Call Center Services

20% Back Office Outsourcing

24/7 SECRETARY, an answering service company, is in Ocala, Florida and Dasmariñas, Philippines. Their services include Call Center Services and Back Office Outsourcing.
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Accountability Now

5.0 4 reviews

$1,000+

$200 - $300 / hr

2 - 9

St. Augustine, FL

Services provided

55% Corporate Training & Coaching

25% Business Consulting

10% Sales Outsourcing +2 services

5% CRM Consulting and SI

5% Financial Consulting

Accountability Now is a business development and strategic coaching firm that excels in sales mentorship, leadership development, and marketing strategies. Feedback from their clients is overwhelmingly positive, with 100% of reviewers highlighting their team's exceptional guidance, relationship-focused approach, and dedication to client success. Notably, clients appreciate their timely delivery and ability to drive significant sales growth and operational efficiency.

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Reviews mention Helpful

Clients of Accountability Now express a highly positive sentiment regarding their services, emphasizing the company's relationship-focused approach and dedication to empowering teams. One client noted the effective sales mentorship and leadership development that improved their sales strategy and marketing efforts. Another highlighted the smooth internal workflow and increased website traffic due to marketing initiatives. Overall, clients appreciate the knowledge, motivation, and responsiveness of the Accountability Now team, indicating a strong fit for businesses seeking growth and improvement.

Sales Consulting & Mktg Strategy for Design Consulting Co

5.0 Jan 2, 2024

Accountability Now has been a catalyst in helping move our business forward more quickly and allowing us to use some of their resources, too. I'm mostly impressed with Accountability Now's approach of being relationship-focused and caring about the team they work with. The team is consistent and encouraging and helps us see things from an out-of-the-box perspective.

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Business Consulting & Marketing for Custom Software Dev Co

5.0 Dec 13, 2023

Don is knowledgeable and always have a solution to your problems. He goes above and beyond to ensure our company is successful. Motivation, attitude of servitude, knowledge, availability and resources, truly cares, humble.

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United States (3)

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S & E Group, LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Orange Park, FL

Services provided

15% Call Center Services

45% Customer Service Outsourcing

40% Staffing

In Huntersville, North Carolina and Slocomb, Alabama, S & E Group, LLC is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Staffing.
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AnswerAide

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

St. Augustine, FL

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

AnswerAide is a small call center company located in St. Augustine, Florida. The team specializes in Call Center Services and Sales Outsourcing.
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Magellan Solutions USA

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Palm Coast, FL

Services provided

80% Call Center Services

20% Back Office Outsourcing

Founded in 2012, Magellan Solutions USA is a midsize Melbourne, Florida-based call center company. Their services include Call Center Services and Back Office Outsourcing.
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Featured

What are Featured Providers?
SureCall

4.8 11 reviews
Premier Verified

$5,000+

$50 - $99 / hr

250 - 999

Serves Gainesville, United States

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

SureCall is a comprehensive contact center service provider specializing in customer support services, inbound and outbound call handling, and telephonic support. Across their reviews, SureCall is praised for their exceptional project management skills, responsiveness, and flexibility, with over 80% of users highlighting their efficient communication and quick response times. Their ability to customize solutions to meet specific client needs is frequently noted as a key strength.

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Reviews mention Communicative

Clients have consistently praised SureCall for their exceptional communication skills and attentiveness. One reviewer highlighted the efficiency of communication, noting that Marcella, their primary contact, ensures clarity by confirming details via email. Another client appreciated the team's proactive follow-ups and their ability to quickly retrieve information, enhancing the overall experience. The overall sentiment reflects a strong approval of SureCall's communicative approach, emphasizing professionalism and reliability.

Voice Services for Government Organization

5.0 Oct 5, 2020

Every time I call SureCall, they get my name and phone number right away, just in case we get disconnected. I find that to be the most important, because I never have to explain what I need more than once. It’s super beneficial to me. Also, they always listen and check-in with me. They’re great at follow-ups, which is something I really appreciate. SureCall is one of the most professional companies I know of. They’re very attentive, they have great follow up, and great communication skills.

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5 of 7 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Advertising & Marketing Firm

5.0 — SureCall provides ongoing bilingual 24/7 customer phone and email support for an advertising and marketing firm. They've created training decks and tracked customer support data. Read more

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Canada (5)

United States (4)

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Blue Valley Marketing

4.9 15 reviews
Verified

$5,000+

$25 - $49 / hr

250 - 999

Serves Gainesville, United States

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Blue Valley Marketing is a Contact Center Services provider specializing in both inbound and outbound call center solutions, such as Telemarketing and Customer Support Services. Reviews highlight their exceptional responsiveness, professionalism, and commitment to quality, with 100% of reviewers praising their effectiveness in enhancing customer satisfaction and operational efficiency. Their adeptness in delivering timely results and proactive communication is consistently noted across testimonials.

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Reviews mention Dedicated

The overall sentiment regarding Blue Valley Marketing's dedication is highly positive, with clients noting their exceptional responsiveness and commitment to project requirements. One client highlighted their quick adaptation to complex needs and their effective resolution of customer inquiries. The inbound call center service not only met but exceeded expectations in project management, consistently delivering on time and maintaining smooth communication. No areas for improvement were identified, further emphasizing their dedication to client satisfaction.

Call Center Services for Software Dev Company

5.0 Sep 3, 2023

The Inbound Call center service exceeded our expectations with exceptional project management. They consistently delivered items on time. They were remarkably responsive to our specific needs, ensuring a smooth and productive partnership. I was truly impressed by the exceptional responsiveness of this Inbound Call Center service company. Their quick adaptation to our complex software development needs and their dedication to resolving customer inquiries efficiently stood out as highly unique and commendable.

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9 of 10 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Sevices for Hotel

5.0 — Blue Valley Marketing provided call center services for a hotel. The team was tasked with check-in and check-out assistance, accommodating guests, and providing them with hotel service information. Read more

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Gainesville, United States

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Communicative

Clients consistently praise Six Eleven Global Services for their effective communication and responsiveness. One client noted that the team provides timely replies and actively engages in discussions, stating, 'Six eleven always replies on time' and 'communicate actively & politely for any changes.' Another highlighted the ease of communication, remarking on their friendly and responsive nature. Overall, the sentiment regarding their communicative abilities is overwhelmingly positive, indicating a strong alignment with client needs.

BPO Services for Logistics & Supply Chain Company

5.0 Apr 25, 2023

Six eleven always replies on time. Whatever being requested, whenever being asked, they will give responses. Six eleven reviews all the feedbacks in detail, and always take effective solutions to solve the problem. The team provides the best services they can and communicate actively & politely for any changes.

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BPO Services for Telecommuniactions & IT Services Company

4.5 Feb 15, 2023

Working with six eleven is very easy. They’re very responsive and friendly, and they’re always there for us when we need them. Their entire team, including their CEO, is very communicative and provides fast responses. We have a call with the CEO every three months to talk about QA and process improvements.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company

5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more

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Malaysia (1)

United States (6)

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Exalt Marketing LLC

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Jacksonville, FL

Services provided

10% Content Marketing

10% Conversion Optimization

10% Demand Generation Marketing +7 services

10% Digital Strategy

10% Marketing Strategy

10% Pay Per Click

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

10% UX/UI Design

Exalt Marketing LLC is a Marketing Strategy company. They are headquartered in Jacksonville, Florida, and their services include Marketing Strategy and Digital Strategy.
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PipeUp

Not yet reviewed

$1,000+

Undisclosed

2 - 9

Ponte Vedra Beach, FL

Services provided

100% Sales Outsourcing

PipeUp is a Ponte Vedra Beach, Florida-based Sales Outsourcing company. They offer Sales Outsourcing.
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What are Featured Providers?
Protel BPO

5.0 13 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Gainesville, United States

Services provided

45% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing

Protel BPO is a comprehensive Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for its professional handling of high call volumes, with approximately 100% of reviewers highlighting their efficient call handling and customer satisfaction improvements. Protel BPO's strategic alignment with client values and seamless integration into existing systems are consistently commended.

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Reviews mention Communicative

Protel BPO has received overwhelmingly positive feedback regarding their communication capabilities. Clients noted the team's attentiveness to requests and the ability to communicate in real time through various channels, including phone, email, and WhatsApp. One client highlighted their supervisors' availability and the proactive nature of Protel BPO, stating they often go the extra mile to resolve issues. Overall, the sentiment reflects a strong partnership approach and commitment to client success.

Call Center Services for Retail Company

5.0 Aug 11, 2024

Protel BPO has highly skilled professionals and work as true partners. They are always attentive to our requests and our customer's needs. We are able to communicate with the Protel team in real time via phone, e-mail, and even WhatsApp when needed. Their supervisors are always available. Protel is very accommodating, and reliable. They like to think outside the box and come up with creative recommendations.

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Call Center Services for Hospitality Company

5.0 Jan 16, 2025

I must say their project management technique is highly effective and it aligned with our company's culture and goals. Their communication with our team were simple and frequent which made it more efficient. Their project management and ability to meet deadline made the process more smoother leading to a more positive workflow.

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Call Center Services for Healthcare Co

5.0 Feb 20, 2025

Their project management was effective and It’s clear that the Protel BPO team are highly motivated and well-trained. They communicate clearly, effectively, and frequently. More importantly, they treat every caller with respect and compassion. Communication has been excellent they keep us updated regularly and provide valuable insights that help us continually improve.

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Call Center Services for Home Warranty & Repair Company

5.0 Mar 5, 2025

From the beginning, Protel BPO stayed organized and responsive. They took the time to understand our needs, followed our goals and timelines, and delivered on their promises. We appreciate how they kept us in the loop with regular updates. They communicate well, keep us up to date, and make the whole process easy.

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9 of 9 Call Center Services reviews are 5 stars

6 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Utility Company

5.0 — Protel BPO provides 24/7 call center services for a utility firm. The team handles inbound customer calls via phone, email, and chat support. They've also implemented a QC system to improve customer Read more

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Bethesda, Maryland (1)

McKinney, Texas (1)

New York City, New York (1)

Draper, Utah (1)

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Belkins

4.9 222 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Gainesville, United States

Services provided

10% Call Center Services

70% Sales Outsourcing

10% CRM Consulting and SI +1 service

10% Email Marketing

Belkins is a lead generation and Contact Center Services company that excels in outbound email and telephonic support. With a strong emphasis on personalized outreach and appointment setting, their work consistently garners positive feedback, with over 90% of reviews highlighting their efficiency and proactive communication. Clients frequently commend their ability to foresee challenges and adapt strategies for improved results, offering great value for cost.

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Reviews mention Attentive

Clients have consistently noted Belkins' attentiveness to their needs as a standout quality. One reviewer highlighted that the Belkins team is 'incredibly attentive to the wishes and needs of the client,' which contributed to a smooth and clear workflow. Overall, the sentiment regarding attentiveness is overwhelmingly positive, with clients appreciating the team's readiness to assist and their effective lead generation techniques.

Lead Generation & Strategy Building for IT Company

5.0 Sep 2, 2020

They have their own impressive lead generation technique and their employees are incredibly attentive to the wishes and needs of the client.

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41 of 43 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Account-Based Marketing for IT Services Company

5.0 — Belkins executed a targeted account-based marketing campaign for an IT services company. The tasks included identifying potential clients, creating outreach campaigns, cold calling, Read more

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Canada (8)

Chile (1)

Cyprus (1)

Czech Republic (1)

Denmark (2)

Estonia (6)

Finland (1)

Germany (5)

India (1)

Ireland (2)

Israel (1)

Latvia (2)

Lithuania (1)

Mexico (1)

Netherlands (2)

Norway (2)

Poland (3)

Portugal (2)

Romania (1)

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Singapore (2)

Slovenia (1)

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Ukraine (20)

United States (133)

England (5)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

10% Call Center Services

60% Customer Service Outsourcing

20% Sales Outsourcing +1 service

10% Business Consulting

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

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Reviews mention Autonomous

The feedback regarding TDCX's autonomy is overwhelmingly positive. Clients appreciate their creative problem-solving and efficiency, highlighting instances where the team consistently exceeded expectations. One reviewer noted, "They always go the extra mile for their client," emphasizing their reliability and proactive approach. Overall, TDCX is recognized as a highly autonomous partner, enabling clients to focus on more complex projects while they manage quality evaluations effectively.

BPO Services for Tech Company

5.0 May 25, 2022

Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.

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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company

5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more

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Germany (1)

Singapore (7)

Spain (1)

United States (1)

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Design I.T. Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Jacksonville, FL

Services provided

20% Call Center Services

20% Cloud Consulting & SI

20% Cybersecurity +2 services

20% IT Managed Services

20% IT Strategy Consulting

Design I.T. Solutions, an IT strategy consulting company, was established in 2005. The company offers IT strategy consulting and cloud consulting & SI, and is small.
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Jacksonville IT Solutions, Medical and Dental IT Services

Not yet reviewed

$1,000+

$300+ / hr

2 - 9

Ponte Vedra Beach, FL

Services provided

10% Call Center Services

20% IT Managed Services

15% Cloud Consulting & SI +5 services

15% Cybersecurity

15% IT Strategy Consulting

10% Other IT Consulting and SI

10% Unified Communications Consulting & SI

5% IT Staff Augmentation

Founded in 2018, Jacksonville IT Solutions, Medical and Dental IT Services is an IT managed services company. The agency focuses on IT managed services and cloud consulting & SI.
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MECLABS Institute

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Jacksonville, FL

Services provided

20% AI Development

10% Advertising

10% Business Consulting +6 services

10% Conversion Optimization

10% Ecommerce Marketing

10% Email Marketing

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

MECLABS Institute is a Jacksonville, Florida-based AI company. Their services include Artificial Intelligence and Advertising.
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Cheric Information Network Technologies Pvt. Ltd.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Jacksonville, FL

Services provided

10% Call Center Services

20% Pay Per Click

20% Search Engine Optimization +5 services

10% Content Marketing

10% Custom Software Development

10% E-Commerce Development

10% UX/UI Design

10% Web Development

Cheric Information Network Technologies Pvt. Ltd. Is a Jacksonville, Florida-based SEO services firm. The team specializes in Search Engine Optimization and Pay Per Click.
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Automate Scale

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Jacksonville, FL

Services provided

10% AI Development

10% CRM Consulting and SI

10% Content Marketing +7 services

10% Conversion Optimization

10% Ecommerce Marketing

10% Email Marketing

10% Sales Outsourcing

10% Search Engine Optimization

10% Web Design

10% Web Development

Established in 2015, Automate Scale, a small Content Marketing company, is located in Jacksonville, Florida. Their services include Content Marketing and Email Marketing.
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Perspective Edge

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Jacksonville, FL

Services provided

20% Advertising

20% Search Engine Optimization

20% Social Media Marketing +3 services

20% Web Development

10% Email Marketing

10% Sales Outsourcing

Perspective Edge is an Advertising company founded in 2013. Their services include Advertising and Social Media Marketing.
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Integrated Growth Parnters

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Ponte Vedra Beach, FL

Services provided

20% Fractional CMO Services

20% Pay Per Click

20% Sales Outsourcing +3 services

20% Search Engine Optimization

10% Content Marketing

10% Content Writing Services

Integrated Growth Parnters is a SEO services firm launched in 2022. The small team specializes in Search Engine Optimization and Pay Per Click.
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Sum Total Systems Inc

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Gainesville, FL

Services provided

25% Call Center Services

25% Business Consulting

25% Corporate Training & Coaching +1 service

25% HR Consulting

Sum Total Systems Inc is a call center company. The team focuses on Call Center Services and Corporate Training & Coaching, and the company is based in Gainesville, Florida.
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Three Rivers Legal Services Inc

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Gainesville, FL

Services provided

25% Call Center Services

25% Business Consulting

25% Corporate Training & Coaching +1 service

25% Public Relations

Founded in 1978, Three Rivers Legal Services Inc is an answering service company. Their services include Call Center Services and Corporate Training & Coaching.
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Rccess Technologies

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Gainesville, FL

Services provided

10% Call Center Services

20% Accounting

20% Custom Software Development +4 services

20% Digital Strategy

10% Back Office Outsourcing

10% Customer Service Outsourcing

10% Sales Outsourcing

Rccess Technologies is a Gainesville, Florida-based Accounting company. Established in 2012, the team offers Accounting and Custom Software Development.
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Swap Your Auto, a division of Brockport Development, LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Gainesville, FL

Services provided

25% Call Center Services

25% Business Consulting

25% Social Media Marketing +1 service

25% Web Development

Swap Your Auto, a division of Brockport Development, LLC is a phone answering service. Established in 2014, the team specializes in Call Center Services and Business Consulting.
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