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Home Call Centers Answering Services United States Cleveland

Top Answering Service in Cleveland

Ratings Updated: August 12, 2026
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3 Leaders 8 Contenders

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11 Companies

Country: United States
State: Ohio
City: Cleveland
Inbound Services: Answering services

List of the Top Cleveland Answering Services Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Cleveland, OH

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.

    See all 53 projects
    0 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of Moneypenny USA indicate a generally positive sentiment, highlighting their effective onboarding and initial customer service. Clients appreciated the timely delivery of services, such as after-hours call handling. However, concerns were raised about inconsistent customer service and communication post-onboarding, as well as unexpected charges. One client noted a decline in service quality over time, suggesting a need for improved consistency in service delivery.
    Read 1 Recent Review
    5 of 7 Answering services reviews are 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    Moneypenny USA (formerly VoiceNation) has received predominantly positive feedback for their answering services, with 75% of clients expressing satisfaction. Key strengths include adaptability in creating custom solutions, exceptional communication, and the human touch in call handling. Notably, 80% of reviews highlighted their responsiveness and ability to understand client needs, while 15% mentioned occasional call management errors. Overall, their services are seen as professional, enhancing client perceptions and improving call handling efficiency.

    Read Most Recent Review

    Average Project Cost Breakdown

    Less than $10,000 (41) $10,000 to $49,000 (8)

    What Clients Have Said

    Feedback on Moneypenny USA's pricing indicates a mixed sentiment regarding value for money. Clients appreciate the competitive rates and flexibility, with one stating, "their plan was one of the best" compared to competitors. However, some reported unexpected charges, leading to concerns about consistency in pricing. Overall, many clients feel that the service is a cost-effective solution, enhancing professionalism and operational efficiency, with one client noting, "we'd continue to use VoiceNation, even if they charged more."
    Read All Reviews

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    This provider is fluent in 2 languages:

    • English
    • Spanish
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  • Ver-A-Fast Logotype

    5.0 5 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Mentor, OH

    Services provided

    45% Call Center Services
    40% Customer Service Outsourcing
    15% Sales Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Ver-A-Fast is a company specializing in Contact Center Services, offering both Inbound and Outbound Call Center solutions, including Customer Support Services and Telephonic Support. Feedback highlights their efficient project management and alignment with client values, with 100% on-time delivery and a high retention rate of call center representatives. Approximately 85% of surveyed clients note service level goals are consistently met, and they praise the customizable nature of Ver-A-Fast’s services.

    See all 5 projects

    Reviews mention Efficient

    Clients have praised Ver-A-Fast for their efficiency and organized project management. One reviewer noted the 'quicker response times' and a reduction in staff required for inquiries, highlighting the effectiveness of their services. Additionally, the ease of communication and timely delivery further reinforced the positive sentiment regarding their efficient operations. Overall, the feedback reflects a strong satisfaction with Ver-A-Fast's ability to meet client needs effectively.
    • Call Center & Outreach Services for Insurance Company
      5.0 Jan 28, 2026

      Ver-A-Fast's project management is efficient, organized, and flexible. They deliver on time. We communicate via virtual meetings and email or messaging apps.

      Read Full Review
    Read All Reviews
    1 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent feedback on Ver-A-Fast highlights their effective handling of customer service tasks, particularly in managing a 1-800 order line for Fairytale Brownies. Clients appreciated the company's alignment with their values and the low turnover rate among representatives, which fosters consistency. While there were occasional errors in order processing, these were addressed constructively. Overall, clients expressed satisfaction with the service provided and the representatives' commitment to customer assistance.
    Read 1 Recent Review
    4 of 4 Call Center Services reviews are 5 stars
    4 new reviews for Call Center Services in past 6 months
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Mattress Retailer

    5.0 — Ver-A-Fast supported a mattress retailer's CX team by handling customer contacts, including phone calls, post-purchase support, pre-purchase inquiries, and a sales program. Read more
    Read 4 Reviews

    More responsive than most other service providers

    Ver-A-Fast is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • SummitNext Logotype

    4.7 5 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Beachwood, OH

    Services provided

    15% Call Center Services
    25% Customer Service Outsourcing
    20% AI Development +3
    20% Sales Outsourcing
    10% Back Office Outsourcing
    10% Content Moderation Services

    Focus Areas

    50% Answering services
    40% Virtual receptionist
    10% Inbound appointment scheduling

    SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

    See all 5 projects
    1 of 1 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation for Value Added Reseller

    5.0 — SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions. Read more
    Read 1 Review

    Industry Experience

    SummitNext has demonstrated expertise across various industries, including financial services, eCommerce, and marketing. Clients commend their agility, responsiveness, and ability to meet specific needs, particularly in recruitment and lead generation. In financial services, they excel in providing qualified candidates and effective employee management. In eCommerce, their prompt support during seasonal ramp-ups has received positive feedback. Overall, the sentiment is highly favorable, especially for companies seeking recruitment and operational support.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Consulting

    More responsive than most other service providers

    SummitNext is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    Beachwood, OH

    23600 Mercantile Road
    Beachwood, OH 44122

    101 - 150

    See All Locations (6)
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  • Process-Smart Logotype

    5.0 1 review
    $10,000+
    < $25 / hr
    250 - 999
    Valley View, OH

    Services provided

    15% Call Center Services
    25% Back Office Outsourcing
    15% Accounting +6
    15% Customer Service Outsourcing
    10% Search Engine Optimization
    5% Content Moderation Services
    5% HR Outsourcing
    5% IT Managed Services
    5% Recruitment Process Outsourcing

    Focus Areas

    34% Answering services
    33% Inbound appointment scheduling
    33% Virtual receptionist

    Process-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.

    See all 1 projects

    Industry Experience

    Process-Smart has demonstrated expertise in the Environmental Services industry, particularly in landscaping technology support. Clients highlight their strengths in ERP experience, timely communication, and effective project management, resulting in improved reporting and reduced labor costs. Overall, feedback indicates a strong cultural fit and value for investment, making Process-Smart a suitable partner for companies seeking similar operational enhancements in the Environmental Services sector.

    Read All Reviews

    Select Industry to see insights

    Environmental Services

    Average Project Cost Breakdown

    What Clients Have Said

    Clients generally perceive Process-Smart as offering good value for their cost. One director noted their selection was based on a 'great culture fit' and 'good value for cost.' The project resulted in reduced in-house labor and enhanced reporting, indicating that clients feel they receive substantial benefits relative to their investment. Overall, feedback highlights timely delivery and responsiveness, reinforcing the sentiment of value for money.
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  • Answering Cleveland, Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Cleveland, OH

    Services provided

    80% Call Center Services
    20% Translation

    Focus Areas

    100% Answering services

    Answering service company Answering Cleveland, Inc. Was launched in 1961. The agency offers Call Center Services and Translation, and is small.

    Read more
    View Profile
  • Rush Order Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Twinsburg, OH

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    25% Fulfillment +2
    25% Warehousing & Distribution
    5% Back Office Outsourcing

    Focus Areas

    35% Answering services
    35% Inbound appointment scheduling
    30% Virtual receptionist

    Rush Order, a Fulfillment company, was launched in 1989. The company specializes in Fulfillment and Warehousing & Distribution.

    Read more

    Twinsburg, OH

    Independence Parkway
    Twinsburg, OH 44087

    101 - 150

    See All Locations (2)
    View Profile
  • Summit Advantage LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Fairlawn, OH

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Sales Outsourcing

    Focus Areas

    100% Answering services

    Midsize answering service company Summit Advantage LLC, is located in Fairlawn, Ohio. The team specializes in Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • rigneydolphin Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Cleveland, OH

    Services provided

    20% Call Center Services
    50% Recruiting
    20% HR Consulting +1
    10% Executive Search

    Focus Areas

    60% Answering services
    40% Inbound appointment scheduling

    Rigneydolphin is a Recruiting company. Located in Waterford, Ireland and Tralee, Ireland, the agency was launched in 1990. Their team provides Recruiting and Call Center Services.

    Read more

    Cleveland, OH

    3615 Superior Ave E, Ste. 4406C
    Cleveland, OH 44114

    1

    +1.216.553.3727

    See All Locations (4)
    View Profile
  • Incept Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    250 - 999
    Canton, OH

    Services provided

    40% Call Center Services
    32% Customer Service Outsourcing
    18% Sales Outsourcing +2
    5% Digital Strategy
    5% Social Media Marketing

    Focus Areas

    67% Answering services
    33% Inbound appointment scheduling

    Incept is a telephone answering service in Canton, Ohio. Founded in 1993, the team offers Call Center Services and Customer Service Outsourcing.

    Read more
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  • AGS Solutions LLC Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    2 - 9
    Akron, OH

    Services provided

    10% Call Center Services
    75% Customer Service Outsourcing
    10% Other IT Consulting and SI +1
    5% Business Consulting

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    AGS Solutions LLC, a Customer Service Outsourcing company, was launched in 2013. The firm specializes in Customer Service Outsourcing and other IT consulting and SI.

    Read more
    View Profile
  • SupportSave Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Canton, OH

    Services provided

    60% Call Center Services
    40% Back Office Outsourcing

    Focus Areas

    45% Answering services
    30% Inbound appointment scheduling
    25% Virtual receptionist

    SupportSave, an answering service company, was launched in 2004. The large team focuses on Call Center Services and Back Office Outsourcing.

    Read more
    $3,000 $11/hr/agent (1-3 FTEs) $2,000 $11/hr/agent (4-9 FTEs) $1,800 $10/hr/agent (10+ FTEs)

    1-3 FTEs

    Get Started with Our Call Center Services for Startups
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  • GPI Enterprises Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Medina, OH

    Services provided

    10% Call Center Services
    20% Accounting
    20% Back Office Outsourcing +4
    20% Financial Consulting
    10% Business Consulting
    10% Customer Service Outsourcing
    10% Translation

    Focus Areas

    43% Answering services
    57% Virtual receptionist

    Back Office Outsourcing company GPI Enterprises Inc. Is headquartered in Medina, Ohio. They provide Back Office Outsourcing and Accounting.

    Read more
    View Profile

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Rollover to see company insights or click a company below for more details.

1 SummitNext
2 Process-Smart
3 Ver-A-Fast

List of the Top 3 Cleveland Answering Services Companies

  1. SummitNext Logotype

    SummitNext

    $1,000+
    < $25 / hr
    250 - 999
    Beachwood, OH

    Ability to deliver

    32.2/40.0
    15.8/20 Reviews
    9.3/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    15% Call Center Services
    50% Answering services
    85% Other
    View Profile Visit Website
  2. Process-Smart Logotype

    Process-Smart

    $10,000+
    < $25 / hr
    250 - 999
    Valley View, OH

    Ability to deliver

    21/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    15% Call Center Services
    34% Answering services
    85% Other
    View Profile Visit Website
  3. Ver-A-Fast Logotype

    Ver-A-Fast

    $1,000+
    < $25 / hr
    50 - 249
    Mentor, OH

    Ability to deliver

    27.5/40.0
    17.8/20 Reviews
    4.2/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    45% Call Center Services
    50% Answering services
    55% Other
    View Profile Visit Website
  4. Answering Cleveland, Inc. Logotype

    Answering Cleveland, Inc.

    Undisclosed
    Undisclosed
    10 - 49
    Cleveland, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    100% Answering services
    20% Other
    View Profile Visit Website
  5. Rush Order Logotype

    Rush Order

    Undisclosed
    Undisclosed
    50 - 249
    Twinsburg, OH

    Ability to deliver

    8.2/40.0
    0/20 Reviews
    1.8/10 Clients & Experience
    6.4/10 Market Presence

    Service focus

    20% Call Center Services
    35% Answering services
    80% Other
    View Profile Visit Website
  6. Summit Advantage LLC Logotype

    Summit Advantage LLC

    Undisclosed
    Undisclosed
    250 - 999
    Fairlawn, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    100% Answering services
    75% Other
    View Profile Visit Website
  7. rigneydolphin Logotype

    rigneydolphin

    Undisclosed
    Undisclosed
    50 - 249
    Cleveland, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Call Center Services
    60% Answering services
    80% Other
    View Profile Visit Website
  8. Incept Logotype

    Incept

    $1,000+
    Undisclosed
    250 - 999
    Canton, OH

    Ability to deliver

    9.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    40% Call Center Services
    67% Answering services
    60% Other
    View Profile Visit Website
  9. AGS Solutions LLC Logotype

    AGS Solutions LLC

    Undisclosed
    < $25 / hr
    2 - 9
    Akron, OH

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    50% Answering services
    90% Other
    View Profile Visit Website
  10. SupportSave Logotype

    SupportSave

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Canton, OH

    Ability to deliver

    6.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6.3/10 Market Presence

    Service focus

    60% Call Center Services
    45% Answering services
    40% Other
    View Profile Visit Website
  11. GPI Enterprises Inc. Logotype

    GPI Enterprises Inc.

    Undisclosed
    Undisclosed
    2 - 9
    Medina, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    43% Answering services
    90% Other
    View Profile Visit Website

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Specialties

Order Processing Appointment Setting Answering Services Third Party Verification Outbound Sales Outsourcing Lead Generation Inbound Appointment Setting Virtual Receptionist
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