Top Answering Service in Cleveland
3 Leaders 8 Contenders
11 Companies
List of the Top Cleveland Answering Services Companies
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Featured
What are Featured Providers?
UndisclosedUndisclosed250 - 999Serves Cleveland, OHServices provided
60% Call Center Services40% Customer Service OutsourcingFocus Areas
50% Answering services50% Virtual receptionistSee all 24 projectsAnswerFirst is a company specializing in Contact Center Services, focusing on inbound call handling and customer support. The reviews indicate that 100% of feedback highlights their reliability, efficiency, and cost-effectiveness. However, some feedback suggests potential improvement in customer interaction quality, with roughly 25% mentioning this aspect. Overall, clients appreciate their ability to save time and money while offering dependable telephonic support.
Reviews mention Trustworthy
Clients express a strong sense of trust in AnswerFirst, noting their reliability and quality of work. One client highlighted the comfort and guarantee of their security services, stating, 'I can trust them.' Additionally, they mentioned significant cost savings, estimating thousands of dollars saved monthly. Overall, the sentiment towards AnswerFirst is positive, with an emphasis on their trustworthy nature and effective team.-
General Inbound Services for Manufacturing Company
4.0 Dec 22, 2017Their security services are comfortable, guaranteed, and recommended. They provide good quality, are a good team, and I can trust them.
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Industry Experience
AnswerFirst has demonstrated expertise across various industries, including Manufacturing, Information Technology, Legal, Telecommunications, Financial Services, Retail, and Hospitality. Clients consistently praise their reliability, efficiency, and high-quality service, which have led to significant cost savings and improved customer satisfaction. Overall, the sentiment is positive, indicating that AnswerFirst is particularly well-suited for businesses requiring reliable call handling services in the Manufacturing, IT, and Legal sectors.
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Legal Other industries Gaming Energy & natural resources Telecommunications Financial services Consumer Products Retail Other Industry Manufacturing Hospitality & leisure Information technologyWas this helpful?
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Port Saint Lucie, Florida (1) Fort Worth, Texas (1) Chicago, Illinois (1) Indianapolis, Indiana (1) Bay Shore, New York (1) Columbus, Ohio (1) Youngstown, Ohio (1) Clovis, California (1) Hayward, California (1) Denver, Colorado (1) Las Vegas, Nevada (1) Tempe, Arizona (1) Chester, Virginia (1) Chipley, Florida (1) Franklin, North Carolina (1) Loveland, Ohio (1) Clifton Heights, Pennsylvania (1) DuBois, Pennsylvania (1) Branford, Florida (1) Brick, New Jersey (1) Flanders, New Jersey (1) Fort Plain, New York (1) Montpelier, Idaho (1) Aldie, Virginia (1)Was this helpful?
Read Similar Reviews1 of 1 Cleveland-based review is 5 starsLess than $10,000 avg. project cost for Call Center Services services in ClevelandWas this helpful?
Undisclosed< $25 / hr250 - 999Serves Cleveland, OHServices provided
80% Call Center Services10% Back Office Outsourcing10% Customer Service OutsourcingFocus Areas
63% Answering services37% Virtual receptionistSee all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
0 of 1 reviews is 5 stars1 new review for Call Center Services servicesLess than $10,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Moneypenny USA has received positive feedback for its initial onboarding and customer service, particularly in handling after-hours calls and providing backup receptionist services. However, clients have noted inconsistencies in service quality and communication once the initial setup is complete, as well as unexpected charges. Overall, while the company demonstrates a commitment to timely delivery, there are areas for improvement in maintaining consistent service levels and clear terms.Was this helpful?
5 of 7 Answering services reviews are 5 starsLess than $10,000 avg. project costAnswering services Experience
Moneypenny USA (formerly VoiceNation) has received predominantly positive feedback for their answering services, with 75% of clients expressing satisfaction. Key strengths include adaptability in creating custom solutions, exceptional communication, and the human touch in call handling. Notably, 80% of reviews highlighted their responsiveness and ability to understand client needs, while 15% mentioned occasional call management errors. Overall, their services are seen as professional, enhancing client perceptions and improving call handling efficiency.
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Industry Experience
Moneypenny USA demonstrates significant expertise across various industries, including Construction, Healthcare, Business Services, Real Estate, and Advertising & Marketing. Feedback highlights their strengths in customer service, adaptability, and responsiveness, especially in handling inbound calls and lead management. Clients appreciate Moneypenny’s personalized approach, which enhances client engagement and satisfaction. Overall sentiment is positive, particularly among businesses requiring reliable call handling and customer interaction, indicating a strong fit for sectors emphasizing client relations and service responsiveness.
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Arts, entertainment & music Hospitality & leisure Retail Construction Other industries Business services Telecommunications Real estate Advertising & marketing Education Information technology Manufacturing Energy & natural resourcesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Feedback on Moneypenny USA's pricing indicates a mixed sentiment regarding value for money. Clients appreciate the competitive rates and flexibility, with one stating, "their plan was one of the best" compared to competitors. However, some reported unexpected charges, leading to concerns about consistency in pricing. Overall, many clients feel that the service is a cost-effective solution, enhancing professionalism and operational efficiency, with one client noting, "we'd continue to use VoiceNation, even if they charged more."Was this helpful?
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$1,000+< $25 / hr50 - 249Mentor, OH
Services provided
45% Call Center Services40% Customer Service Outsourcing15% Sales OutsourcingFocus Areas
50% Answering services50% Inbound appointment schedulingSee all 5 projectsVer-A-Fast is a company specializing in Contact Center Services, offering both Inbound and Outbound Call Center solutions, including Customer Support Services and Telephonic Support. Feedback highlights their efficient project management and alignment with client values, with 100% on-time delivery and a high retention rate of call center representatives. Approximately 85% of surveyed clients note service level goals are consistently met, and they praise the customizable nature of Ver-A-Fast’s services.
Reviews mention Easy to work with
Clients consistently highlight Ver-A-Fast's ease of collaboration and flexibility. One reviewer, the VP of compliance, noted their impressive efficiency and organized project management, stating, 'We’re impressed with the ease of doing business with Ver-A-Fast.' Similarly, the Vendor Lead from a retail company emphasized their satisfaction, describing the team as 'an absolute joy to work with' and praising their proactive engagement. Overall, the sentiment regarding Ver-A-Fast's approachability and responsiveness is overwhelmingly positive.-
Call Center Services for Mattress Retailer
5.0 Jan 13, 2026YES! This team was an absolute joy to work with over the years, and I never had to worry about anything. They constantly stayed on top of things and were the best partners to have. How customizable programs feel- you can be as involved or as not as you want to be in program training, quality checks, and just overall communication.
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Call Center & Outreach Services for Insurance Company
5.0 Jan 28, 2026Ver-A-Fast's project management is efficient, organized, and flexible. They deliver on time. We’re impressed with the ease of doing business with Ver-A-Fast.
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3 of 3 Answering services reviews are 5 stars3 new reviews for Answering services in past 6 months$1,000,000 – $9,999,999 avg. project costAnswering services Experience
Ver-A-Fast has received overwhelmingly positive feedback for their answering services, with 100% of clients reporting satisfaction in areas such as project management and responsiveness. Notably, they achieved service level goals of 85% and maintained a 15% connection rate for calls. Clients highlighted their impressive customization options and consistent performance, emphasizing the reduction in staff needs and improved response times. Overall, Ver-A-Fast is recognized as a reliable partner in enhancing customer engagement.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Ver-A-Fast's strong value for money, noting their competitive pricing and alignment with client needs. One reviewer stated they chose Ver-A-Fast for their 'good value for the cost' and another emphasized that their 'pricing fit our budget.' Overall, feedback indicates satisfaction with the cost-effectiveness of their services, which have led to improved operational efficiency and revenue growth for clients.Was this helpful?
More responsive than most other service providers
Get in TouchVer-A-Fast is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr250 - 999Beachwood, OH
Services provided
15% Call Center Services25% Customer Service Outsourcing20% AI Development +320% Sales Outsourcing10% Back Office Outsourcing10% Content Moderation ServicesFocus Areas
50% Answering services40% Virtual receptionist10% Inbound appointment schedulingSee all 5 projectsSummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.
Industry Experience
SummitNext has demonstrated expertise across various industries, including financial services, eCommerce, and marketing. Clients commend their agility, responsiveness, and ability to meet specific needs, particularly in recruitment and lead generation. In financial services, they excel in providing qualified candidates and effective employee management. In eCommerce, their prompt support during seasonal ramp-ups has received positive feedback. Overall, the sentiment is highly favorable, especially for companies seeking recruitment and operational support.
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Financial services eCommerce ConsultingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients perceive SummitNext as offering good value for money, aligning well with their budgetary constraints. Feedback highlights competitive pricing and a strong culture fit, with one client noting, 'Pricing fits our budget' and another mentioning 'Good value for cost.' However, there are suggestions for improvement in pricing as company needs increase. The sentiment is predominantly positive, emphasizing the company's ability to deliver quality services at reasonable rates.Was this helpful?
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This provider is fluent in 11 languages:
- Mandarin
- English
- Russian
- Japanese
- Korean
- Cantonese
- Tamil
- Urdu
- Ukrainian
- Thai
- Filipino
This provider is available in 1 time zone:
- Universal Coordinated Time (UTC)
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See All Locations (6)Beachwood, OH
23600 Mercantile Road
Beachwood, OH 44122101 - 150
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$10,000+< $25 / hr250 - 999Valley View, OH
Services provided
15% Call Center Services25% Back Office Outsourcing15% Accounting +615% Customer Service Outsourcing10% Search Engine Optimization5% Content Moderation Services5% HR Outsourcing5% IT Managed Services5% Recruitment Process OutsourcingFocus Areas
34% Answering services33% Inbound appointment scheduling33% Virtual receptionistSee all 1 projectsProcess-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.
Industry Experience
Process-Smart has demonstrated expertise in the Environmental Services industry, particularly in landscaping technology support. Clients highlight their strengths in ERP experience, timely communication, and effective project management, resulting in improved reporting and reduced labor costs. Overall, feedback indicates a strong cultural fit and value for investment, making Process-Smart a suitable partner for companies seeking similar operational enhancements in the Environmental Services sector.
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Environmental ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Process-Smart as offering good value for their cost. One director noted their selection was based on a 'great culture fit' and 'good value for cost.' The project resulted in reduced in-house labor and enhanced reporting, indicating that clients feel they receive substantial benefits relative to their investment. Overall, feedback highlights timely delivery and responsiveness, reinforcing the sentiment of value for money.Was this helpful?
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UndisclosedUndisclosed10 - 49Cleveland, OH
Services provided
80% Call Center Services20% TranslationFocus Areas
100% Answering servicesAnswering service company Answering Cleveland, Inc. Was launched in 1961. The agency offers Call Center Services and Translation, and is small.
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UndisclosedUndisclosed50 - 249Twinsburg, OH
Services provided
20% Call Center Services25% Customer Service Outsourcing25% Fulfillment +225% Warehousing & Distribution5% Back Office OutsourcingFocus Areas
35% Answering services35% Inbound appointment scheduling30% Virtual receptionistRush Order, a Fulfillment company, was launched in 1989. The company specializes in Fulfillment and Warehousing & Distribution.
Read moreSee All Locations (2)Twinsburg, OH
Independence Parkway
Twinsburg, OH 44087101 - 150
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UndisclosedUndisclosed250 - 999Fairlawn, OH
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +125% Sales OutsourcingFocus Areas
100% Answering servicesMidsize answering service company Summit Advantage LLC, is located in Fairlawn, Ohio. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Cleveland, OH
Services provided
20% Call Center Services50% Recruiting20% HR Consulting +110% Executive SearchFocus Areas
60% Answering services40% Inbound appointment schedulingRigneydolphin is a Recruiting company. Located in Waterford, Ireland and Tralee, Ireland, the agency was launched in 1990. Their team provides Recruiting and Call Center Services.
Read moreSee All Locations (4)Cleveland, OH
3615 Superior Ave E, Ste. 4406C
Cleveland, OH 441141
+1.216.553.3727
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$1,000+Undisclosed250 - 999Canton, OH
Services provided
40% Call Center Services32% Customer Service Outsourcing18% Sales Outsourcing +25% Digital Strategy5% Social Media MarketingFocus Areas
67% Answering services33% Inbound appointment schedulingIncept is a telephone answering service in Canton, Ohio. Founded in 1993, the team offers Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr2 - 9Akron, OH
Services provided
10% Call Center Services75% Customer Service Outsourcing10% Other IT Consulting and SI +15% Business ConsultingFocus Areas
50% Answering services50% Inbound appointment schedulingAGS Solutions LLC, a Customer Service Outsourcing company, was launched in 2013. The firm specializes in Customer Service Outsourcing and other IT consulting and SI.
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$1,000+< $25 / hr1,000 - 9,999Canton, OH
Services provided
60% Call Center Services40% Back Office OutsourcingFocus Areas
45% Answering services30% Inbound appointment scheduling25% Virtual receptionistSupportSave, an answering service company, was launched in 2004. The large team focuses on Call Center Services and Back Office Outsourcing.
Read moreView Packages1-3 FTEs
Get Started with Our Call Center Services for StartupsWas this helpful?
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UndisclosedUndisclosed2 - 9Medina, OH
Services provided
10% Call Center Services20% Accounting20% Back Office Outsourcing +420% Financial Consulting10% Business Consulting10% Customer Service Outsourcing10% TranslationFocus Areas
43% Answering services57% Virtual receptionistBack Office Outsourcing company GPI Enterprises Inc. Is headquartered in Medina, Ohio. They provide Back Office Outsourcing and Accounting.
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List of the Top 3 Cleveland Answering Services Companies
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$1,000+< $25 / hr250 - 999Beachwood, OH
Ability to deliver
32.2/40.015.8/20 Reviews9.3/10 Clients & Experience7.1/10 Market PresenceService focus
15% Call Center Services50% Answering services85% Other -
$10,000+< $25 / hr250 - 999Valley View, OH
Ability to deliver
21/40.016.4/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
15% Call Center Services34% Answering services85% Other -
$1,000+< $25 / hr50 - 249Mentor, OH
Ability to deliver
27.5/40.017.8/20 Reviews4.2/10 Clients & Experience5.5/10 Market PresenceService focus
45% Call Center Services50% Answering services55% Other -
UndisclosedUndisclosed10 - 49Cleveland, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
80% Call Center Services100% Answering services20% Other -
UndisclosedUndisclosed50 - 249Twinsburg, OH
Ability to deliver
8.2/40.00/20 Reviews1.8/10 Clients & Experience6.4/10 Market PresenceService focus
20% Call Center Services35% Answering services80% Other -
UndisclosedUndisclosed250 - 999Fairlawn, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services100% Answering services75% Other -
UndisclosedUndisclosed50 - 249Cleveland, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services60% Answering services80% Other -
$1,000+Undisclosed250 - 999Canton, OH
Ability to deliver
9.7/40.00/20 Reviews0/10 Clients & Experience9.7/10 Market PresenceService focus
40% Call Center Services67% Answering services60% Other -
Undisclosed< $25 / hr2 - 9Akron, OH
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$1,000+< $25 / hr1,000 - 9,999Canton, OH
Ability to deliver
6.3/40.00/20 Reviews0/10 Clients & Experience6.3/10 Market PresenceService focus
60% Call Center Services45% Answering services40% Other -
UndisclosedUndisclosed2 - 9Medina, OH
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services43% Answering services90% Other
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