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Home Call Centers Answering Services United States Cleveland

Top Answering Service in Cleveland

Ratings Updated: May 13, 2026
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3 Leaders 8 Contenders

11 Companies

Country: United States
State: Ohio
City: Cleveland
Inbound Services: Answering services

List of the Top Cleveland Answering Services Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Cleveland, OH

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.

    See all 53 projects
    0 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews highlight a mix of positive and constructive feedback regarding Moneypenny USA's services. Clients appreciate the prompt onboarding and initial customer service, with one noting timely delivery of products. However, concerns were raised about inconsistent service quality and communication after becoming a customer. One client specifically mentioned unexpected charges, indicating a need for clearer pricing structures. Overall, while the initial experience is favorable, there are significant areas for improvement.
    Read 1 Recent Review

    Industry Experience

    VoiceNation has demonstrated strong capabilities across various industries including medical staffing, mental health, business services, real estate, and construction. Clients consistently commend their responsiveness, adaptability, and ability to provide custom solutions tailored to specific needs. In the medical sector, they excel in handling call volumes efficiently, while in business services, their lead sorting has positively impacted client engagement. Overall, the sentiment is highly positive, indicating VoiceNation’s effectiveness as a reliable partner for organizations seeking quality call handling services.

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    Select Industry to see insights

    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications Construction

    Average Project Cost Breakdown

    Less than $10,000 (41) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive the company's services as offering good value for money, citing competitive pricing and effective solutions. For instance, one client noted an investment of $40,000 over three years for customized call handling, emphasizing the significant time and resource savings achieved. Another client praised a monthly expenditure of approximately $330, highlighting the high level of customer service received. Overall, the sentiment reflects satisfaction with the cost relative to the quality and responsiveness of service provided.
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  • Ver-A-Fast Logotype

    5.0 5 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Mentor, OH

    Services provided

    45% Call Center Services
    40% Customer Service Outsourcing
    15% Sales Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Ver-A-Fast is a Call Center Services provider specializing in Customer Support, Inbound and Outbound Call Handling, and Telephonic Support. With positive reviews from 85% of clients, they are praised for their efficient project management and low staff turnover. Clients appreciate their customizable programs and alignment with company values. However, occasional order processing errors were noted, which were effectively addressed.

    See all 5 projects
    4 of 4 Call Center Services reviews are 5 stars
    4 new reviews for Call Center Services in past 6 months
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Mattress Retailer

    5.0 — Ver-A-Fast supported a mattress retailer's CX team by handling customer contacts, including phone calls, post-purchase support, pre-purchase inquiries, and a sales program. Read more
    Read 4 Reviews

    Industry Experience

    Ver-A-Fast demonstrates strong expertise across various industries including Insurance, Retail, Business Services, and Food & Beverage. Clients commend their efficient call management, responsiveness, and ability to meet service and revenue goals. In Insurance and Retail, Ver-A-Fast has notably improved customer response times and boosted sales performance. Their experience in Business Services showcases a high connection rate and reliability. Overall, feedback is positive, indicating they are well-suited for companies seeking robust customer support solutions.

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    Select Industry to see insights

    Business services Retail Insurance Food & Beverage

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight Ver-A-Fast's strong value for money, noting their competitive pricing and alignment with client needs. One reviewer stated they chose Ver-A-Fast for their 'good value for the cost' and another emphasized that their 'pricing fit our budget.' Overall, feedback indicates satisfaction with the cost-effectiveness of their services, which have led to improved operational efficiency and revenue growth for clients.
    Read All Reviews

    View projects from:

    Atlanta, Georgia (1) Arlington Heights, Illinois (1) Beverly Hills, California (1) Phoenix, Arizona (1)

    This provider is fluent in 2 languages:

    • English
    • Spanish
    View Profile Visit Website
  • SummitNext Logotype

    4.7 5 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Beachwood, OH

    Services provided

    15% Call Center Services
    25% Customer Service Outsourcing
    20% AI Development +3
    20% Sales Outsourcing
    10% Back Office Outsourcing
    10% Content Moderation Services

    Focus Areas

    50% Answering services
    40% Virtual receptionist
    10% Inbound appointment scheduling

    SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

    See all 5 projects
    1 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation for Value Added Reseller

    5.0 — SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions. Read more
    Read 1 Review

    Average Project Cost Breakdown

    $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
    Read All Reviews

    More responsive than most other service providers

    SummitNext is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Malaysia (3) Taiwan (1) Singapore (1)

    This provider is fluent in 11 languages:

    • Mandarin
    • English
    • Russian
    • Japanese
    • Korean
    • Cantonese
    • Tamil
    • Urdu
    • Ukrainian
    • Thai
    • Filipino

    This provider is available in 1 time zone:

    • Universal Coordinated Time (UTC)
    View Profile Visit Website
  • Process-Smart Logotype

    5.0 1 review
    $10,000+
    < $25 / hr
    250 - 999
    Valley View, OH

    Services provided

    15% Call Center Services
    25% Back Office Outsourcing
    15% Accounting +6
    15% Customer Service Outsourcing
    10% Search Engine Optimization
    5% Content Moderation Services
    5% HR Outsourcing
    5% IT Managed Services
    5% Recruitment Process Outsourcing

    Focus Areas

    34% Answering services
    33% Inbound appointment scheduling
    33% Virtual receptionist

    Process-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.

    See all 1 projects

    Industry Experience

    Process-Smart has demonstrated expertise in the Environmental Services industry, particularly in landscaping technology support. Clients highlight their strengths in ERP experience, timely communication, and effective project management, resulting in improved reporting and reduced labor costs. Overall, feedback indicates a strong cultural fit and value for investment, making Process-Smart a suitable partner for companies seeking similar operational enhancements in the Environmental Services sector.

    Read All Reviews

    Select Industry to see insights

    Environmental Services

    Average Project Cost Breakdown

    What Clients Have Said

    Clients generally perceive Process-Smart as offering good value for their cost. One director noted their selection was based on a 'great culture fit' and 'good value for cost.' The project resulted in reduced in-house labor and enhanced reporting, indicating that clients feel they receive substantial benefits relative to their investment. Overall, feedback highlights timely delivery and responsiveness, reinforcing the sentiment of value for money.
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  • Answering Cleveland, Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Cleveland, OH

    Services provided

    80% Call Center Services
    20% Translation

    Focus Areas

    100% Answering services

    Answering service company Answering Cleveland, Inc. Was launched in 1961. The agency offers Call Center Services and Translation, and is small.

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  • Rush Order Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Twinsburg, OH

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    25% Fulfillment +2
    25% Warehousing & Distribution
    5% Back Office Outsourcing

    Focus Areas

    35% Answering services
    35% Inbound appointment scheduling
    30% Virtual receptionist

    Rush Order, a Fulfillment company, was launched in 1989. The company specializes in Fulfillment and Warehousing & Distribution.

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    Twinsburg, OH

    Independence Parkway
    Twinsburg, OH 44087

    101 - 150

    See All Locations (2)
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  • Summit Advantage LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Fairlawn, OH

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Sales Outsourcing

    Focus Areas

    100% Answering services

    Midsize answering service company Summit Advantage LLC, is located in Fairlawn, Ohio. The team specializes in Call Center Services and Back Office Outsourcing.

    Read more
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  • rigneydolphin Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Cleveland, OH

    Services provided

    20% Call Center Services
    50% Recruiting
    20% HR Consulting +1
    10% Executive Search

    Focus Areas

    60% Answering services
    40% Inbound appointment scheduling

    Rigneydolphin is a Recruiting company. Located in Waterford, Ireland and Tralee, Ireland, the agency was launched in 1990. Their team provides Recruiting and Call Center Services.

    Read more

    Cleveland, OH

    3615 Superior Ave E, Ste. 4406C
    Cleveland, OH 44114

    1

    +1.216.553.3727

    See All Locations (4)
    View Profile
  • Incept Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    250 - 999
    Canton, OH

    Services provided

    40% Call Center Services
    32% Customer Service Outsourcing
    18% Sales Outsourcing +2
    5% Digital Strategy
    5% Social Media Marketing

    Focus Areas

    67% Answering services
    33% Inbound appointment scheduling

    Incept is a telephone answering service in Canton, Ohio. Founded in 1993, the team offers Call Center Services and Customer Service Outsourcing.

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  • AGS Solutions LLC Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    2 - 9
    Akron, OH

    Services provided

    10% Call Center Services
    75% Customer Service Outsourcing
    10% Other IT Consulting and SI +1
    5% Business Consulting

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    AGS Solutions LLC, a Customer Service Outsourcing company, was launched in 2013. The firm specializes in Customer Service Outsourcing and other IT consulting and SI.

    Read more
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  • SupportSave Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Canton, OH

    Services provided

    60% Call Center Services
    40% Back Office Outsourcing

    Focus Areas

    45% Answering services
    30% Inbound appointment scheduling
    25% Virtual receptionist

    SupportSave, an answering service company, was launched in 2004. The large team focuses on Call Center Services and Back Office Outsourcing.

    Read more
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  • GPI Enterprises Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Medina, OH

    Services provided

    10% Call Center Services
    20% Accounting
    20% Back Office Outsourcing +4
    20% Financial Consulting
    10% Business Consulting
    10% Customer Service Outsourcing
    10% Translation

    Focus Areas

    43% Answering services
    57% Virtual receptionist

    Back Office Outsourcing company GPI Enterprises Inc. Is headquartered in Medina, Ohio. They provide Back Office Outsourcing and Accounting.

    Read more
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1 SummitNext
2 Process-Smart
3 Ver-A-Fast

List of the Top 3 Cleveland Answering Services Companies

  1. SummitNext Logotype

    SummitNext

    $1,000+
    < $25 / hr
    250 - 999
    Beachwood, OH

    Ability to deliver

    32.2/40.0
    15.8/20 Reviews
    9.3/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    15% Call Center Services
    50% Answering services
    85% Other
    View Profile Visit Website
  2. Process-Smart Logotype

    Process-Smart

    $10,000+
    < $25 / hr
    250 - 999
    Valley View, OH

    Ability to deliver

    21/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    15% Call Center Services
    34% Answering services
    85% Other
    View Profile Visit Website
  3. Ver-A-Fast Logotype

    Ver-A-Fast

    $1,000+
    < $25 / hr
    50 - 249
    Mentor, OH

    Ability to deliver

    27.5/40.0
    17.8/20 Reviews
    4.2/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    45% Call Center Services
    50% Answering services
    55% Other
    View Profile Visit Website
  4. Answering Cleveland, Inc. Logotype

    Answering Cleveland, Inc.

    Undisclosed
    Undisclosed
    10 - 49
    Cleveland, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    100% Answering services
    20% Other
    View Profile Visit Website
  5. Rush Order Logotype

    Rush Order

    Undisclosed
    Undisclosed
    50 - 249
    Twinsburg, OH

    Ability to deliver

    8.2/40.0
    0/20 Reviews
    1.8/10 Clients & Experience
    6.4/10 Market Presence

    Service focus

    20% Call Center Services
    35% Answering services
    80% Other
    View Profile Visit Website
  6. Summit Advantage LLC Logotype

    Summit Advantage LLC

    Undisclosed
    Undisclosed
    250 - 999
    Fairlawn, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    100% Answering services
    75% Other
    View Profile Visit Website
  7. rigneydolphin Logotype

    rigneydolphin

    Undisclosed
    Undisclosed
    50 - 249
    Cleveland, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Call Center Services
    60% Answering services
    80% Other
    View Profile Visit Website
  8. Incept Logotype

    Incept

    $1,000+
    Undisclosed
    250 - 999
    Canton, OH

    Ability to deliver

    9.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    40% Call Center Services
    67% Answering services
    60% Other
    View Profile Visit Website
  9. AGS Solutions LLC Logotype

    AGS Solutions LLC

    Undisclosed
    < $25 / hr
    2 - 9
    Akron, OH

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    50% Answering services
    90% Other
    View Profile Visit Website
  10. SupportSave Logotype

    SupportSave

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Canton, OH

    Ability to deliver

    6.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6.3/10 Market Presence

    Service focus

    60% Call Center Services
    45% Answering services
    40% Other
    View Profile Visit Website
  11. GPI Enterprises Inc. Logotype

    GPI Enterprises Inc.

    Undisclosed
    Undisclosed
    2 - 9
    Medina, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    43% Answering services
    90% Other
    View Profile Visit Website

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Specialties

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