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Home Call Centers Answering Services United States Cleveland

Top Answering Service in Cleveland

Ratings Updated: March 29, 2026
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3 Leaders 8 Contenders

11 Companies

Country: United States
State: Ohio
City: Cleveland
Inbound Services: Answering services

List of the Top Cleveland Answering Services Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.5 52 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Cleveland, OH

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

    See all 52 projects
    18 of 50 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 50 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (40) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
    Read All Reviews

    View projects from:

    Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)

    This provider is fluent in 2 languages:

    • English
    • Spanish
    View Profile Visit Website
  • SummitNext Logotype

    4.7 5 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Beachwood, OH

    Services provided

    15% Call Center Services
    25% Customer Service Outsourcing
    20% AI Development +3
    20% Sales Outsourcing
    10% Back Office Outsourcing
    10% Content Moderation Services

    Focus Areas

    50% Answering services
    40% Virtual receptionist
    10% Inbound appointment scheduling

    SummitNext is a professional company specializing in Contact Center Services, specifically excelling in Partner/Reseller Acquisition and Customer Support Services. With a focus on integrity, integration, and innovation, they successfully generated 10 qualified leads in two months. Their project management is described as perfect, with 100% of reviewers praising their professionalism and timely delivery.

    See all 5 projects

    Reviews mention Proactive

    SummitNext Technologies Sdn. Bhd. has received positive feedback for their proactive approach in project management. Clients highlighted their consistent communication and responsiveness, particularly noting that they were 'always on top of the project' and maintained a 'can-do' attitude. One client specifically praised their ability to adapt and provide timely updates, reinforcing a strong partnership. Overall, the sentiment reflects a high level of satisfaction with SummitNext's proactive engagement and commitment to client needs.
    • Employee Mgmt & Recruitment Services for FinTech Company
      5.0 Sep 24, 2023

      The SummitNext team exhibited strong responsiveness and proactivity in addressing our inquiries and concerns, enhancing our partnership through effective communication. Very organized and proactive to understand our business needs. The consistent communication and proactiveness to ensure updates are given on time.

      Read Full Review
    • Social Media Management for Sales Technology Company
      5.0 Mar 8, 2023

      Yes, they were always on top of the project throughout the entire process, very proactive with a 'can-do' attitude. Their culture and willingness to strike for the best for the client.

      Read Full Review
    Read All Reviews

    Industry Experience

    SummitNext has received positive feedback across various industries, showcasing strengths in Financial Services, eCommerce, and Consulting. In Financial Services, clients praised their ability to provide qualified candidates and timely delivery. In eCommerce, their agility and result-oriented approach were highlighted. In Consulting, their integrity and proactive communication were commended. Overall, their expertise in recruitment, employee management, and lead generation positions them as a strong fit for companies seeking reliable support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Consulting

    View projects from:

    Malaysia (3) Taiwan (1) Singapore (1)

    This provider is fluent in 11 languages:

    • Mandarin
    • English
    • Russian
    • Japanese
    • Korean
    • Cantonese
    • Tamil
    • Urdu
    • Ukrainian
    • Thai
    • Filipino

    This provider is available in 1 time zone:

    • Universal Coordinated Time (UTC)

    Beachwood, OH

    23600 Mercantile Road
    Beachwood, OH 44122

    101 - 150

    See All Locations (6)
    View Profile Visit Website
  • Ver-A-Fast Logotype

    5.0 5 reviews
    Verified
    $1,000+
    < $25 / hr
    50 - 249
    Mentor, OH

    Services provided

    45% Call Center Services
    40% Customer Service Outsourcing
    15% Sales Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Ver-A-Fast is a Call Center Services provider specializing in Customer Support, Inbound and Outbound Call Handling, and Telephonic Support. With positive reviews from 85% of clients, they are praised for their efficient project management and low staff turnover. Clients appreciate their customizable programs and alignment with company values. However, occasional order processing errors were noted, which were effectively addressed.

    See all 5 projects

    Reviews mention Exceptional performance

    Clients consistently highlight Ver-A-Fast's exceptional performance, noting their successful management of customer support across multiple brands and achievement of service level goals. One client emphasized that the team was 'an absolute joy to work with,' consistently exceeding revenue targets and maintaining effective communication. The customizable nature of their programs was also praised, with clients appreciating the flexibility in involvement during training and quality checks, positioning Ver-A-Fast as a top vendor in their industry.
    • Call Center Services for Mattress Retailer
      5.0 Jan 13, 2026

      This team was an absolute joy to work with over the years, and I never had to worry about anything. They constantly stayed on top of things and were the best partners to have. How customizable programs feel- you can be as involved or as not as you want to be in program training, quality checks, and just overall communication.

      Read Full Review
    Read All Reviews
    3 of 3 Answering services reviews are 5 stars
    3 new reviews for Answering services in past 6 months
    $1,000,000 – $9,999,999 avg. project cost

    Answering services Experience

    Ver-A-Fast has received overwhelmingly positive feedback for their answering services, with 100% of clients reporting satisfaction in areas such as project management and responsiveness. Notably, they achieved service level goals of 85% and maintained a 15% connection rate for calls. Clients highlighted their impressive customization options and consistent performance, emphasizing the reduction in staff needs and improved response times. Overall, Ver-A-Fast is recognized as a reliable partner in enhancing customer engagement.

    Read Most Recent Review

    More responsive than most other service providers

    Ver-A-Fast is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    View projects from:

    Atlanta, Georgia (1) Arlington Heights, Illinois (1) Beverly Hills, California (1) Phoenix, Arizona (1)
    View Profile Visit Website
  • Process-Smart Logotype

    5.0 1 review
    $10,000+
    < $25 / hr
    250 - 999
    Valley View, OH

    Services provided

    15% Call Center Services
    25% Back Office Outsourcing
    15% Accounting +6
    15% Customer Service Outsourcing
    10% Search Engine Optimization
    5% Content Moderation Services
    5% HR Outsourcing
    5% IT Managed Services
    5% Recruitment Process Outsourcing

    Focus Areas

    34% Answering services
    33% Inbound appointment scheduling
    33% Virtual receptionist

    Process-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.

    See all 1 projects

    Industry Experience

    Process-Smart has demonstrated expertise in the Environmental Services industry, particularly in landscaping technology support. Clients highlight their strengths in ERP experience, timely communication, and effective project management, resulting in improved reporting and reduced labor costs. Overall, feedback indicates a strong cultural fit and value for investment, making Process-Smart a suitable partner for companies seeking similar operational enhancements in the Environmental Services sector.

    Read All Reviews

    Select Industry to see insights

    Environmental Services

    Average Project Cost Breakdown

    What Clients Have Said

    Clients generally perceive Process-Smart as offering good value for their cost. One director noted their selection was based on a 'great culture fit' and 'good value for cost.' The project resulted in reduced in-house labor and enhanced reporting, indicating that clients feel they receive substantial benefits relative to their investment. Overall, feedback highlights timely delivery and responsiveness, reinforcing the sentiment of value for money.
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  • Answering Cleveland, Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Cleveland, OH

    Services provided

    80% Call Center Services
    20% Translation

    Focus Areas

    100% Answering services

    Answering service company Answering Cleveland, Inc. Was launched in 1961. The agency offers Call Center Services and Translation, and is small.

    Read more
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  • Rush Order Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Twinsburg, OH

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    25% Fulfillment +2
    25% Warehousing & Distribution
    5% Back Office Outsourcing

    Focus Areas

    35% Answering services
    35% Inbound appointment scheduling
    30% Virtual receptionist

    Rush Order, a Fulfillment company, was launched in 1989. The company specializes in Fulfillment and Warehousing & Distribution.

    Read more

    Twinsburg, OH

    Independence Parkway
    Twinsburg, OH 44087

    101 - 150

    See All Locations (2)
    View Profile
  • Summit Advantage LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Fairlawn, OH

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Sales Outsourcing

    Focus Areas

    100% Answering services

    Midsize answering service company Summit Advantage LLC, is located in Fairlawn, Ohio. The team specializes in Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • rigneydolphin Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Cleveland, OH

    Services provided

    20% Call Center Services
    50% Recruiting
    20% HR Consulting +1
    10% Executive Search

    Focus Areas

    60% Answering services
    40% Inbound appointment scheduling

    Rigneydolphin is a Recruiting company. Located in Waterford, Ireland and Tralee, Ireland, the agency was launched in 1990. Their team provides Recruiting and Call Center Services.

    Read more

    Cleveland, OH

    3615 Superior Ave E, Ste. 4406C
    Cleveland, OH 44114

    1

    +1.216.553.3727

    See All Locations (4)
    View Profile
  • Incept Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    250 - 999
    Canton, OH

    Services provided

    40% Call Center Services
    32% Customer Service Outsourcing
    18% Sales Outsourcing +2
    5% Digital Strategy
    5% Social Media Marketing

    Focus Areas

    67% Answering services
    33% Inbound appointment scheduling

    Incept is a telephone answering service in Canton, Ohio. Founded in 1993, the team offers Call Center Services and Customer Service Outsourcing.

    Read more
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  • AGS Solutions LLC Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    2 - 9
    Akron, OH

    Services provided

    10% Call Center Services
    75% Customer Service Outsourcing
    10% Other IT Consulting and SI +1
    5% Business Consulting

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    AGS Solutions LLC, a Customer Service Outsourcing company, was launched in 2013. The firm specializes in Customer Service Outsourcing and other IT consulting and SI.

    Read more
    View Profile
  • SupportSave Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Canton, OH

    Services provided

    60% Call Center Services
    40% Back Office Outsourcing

    Focus Areas

    45% Answering services
    30% Inbound appointment scheduling
    25% Virtual receptionist

    SupportSave, an answering service company, was launched in 2004. The large team focuses on Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • GPI Enterprises Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Medina, OH

    Services provided

    10% Call Center Services
    20% Accounting
    20% Back Office Outsourcing +4
    20% Financial Consulting
    10% Business Consulting
    10% Customer Service Outsourcing
    10% Translation

    Focus Areas

    43% Answering services
    57% Virtual receptionist

    Back Office Outsourcing company GPI Enterprises Inc. Is headquartered in Medina, Ohio. They provide Back Office Outsourcing and Accounting.

    Read more
    View Profile

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Rollover to see company insights or click a company below for more details.

1 SummitNext
2 Process-Smart
3 Ver-A-Fast

List of the Top 3 Cleveland Answering Services Companies

  1. SummitNext Logotype

    SummitNext

    $1,000+
    < $25 / hr
    250 - 999
    Beachwood, OH

    Ability to deliver

    32.2/40.0
    15.8/20 Reviews
    9.3/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    15% Call Center Services
    50% Answering services
    85% Other
    View Profile Visit Website
  2. Process-Smart Logotype

    Process-Smart

    $10,000+
    < $25 / hr
    250 - 999
    Valley View, OH

    Ability to deliver

    21/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    15% Call Center Services
    34% Answering services
    85% Other
    View Profile Visit Website
  3. Ver-A-Fast Logotype

    Ver-A-Fast

    $1,000+
    < $25 / hr
    50 - 249
    Mentor, OH

    Ability to deliver

    27.9/40.0
    18.2/20 Reviews
    4.2/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    45% Call Center Services
    50% Answering services
    55% Other
    View Profile Visit Website
  4. Answering Cleveland, Inc. Logotype

    Answering Cleveland, Inc.

    Undisclosed
    Undisclosed
    10 - 49
    Cleveland, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    100% Answering services
    20% Other
    View Profile Visit Website
  5. Rush Order Logotype

    Rush Order

    Undisclosed
    Undisclosed
    50 - 249
    Twinsburg, OH

    Ability to deliver

    8.2/40.0
    0/20 Reviews
    1.8/10 Clients & Experience
    6.4/10 Market Presence

    Service focus

    20% Call Center Services
    35% Answering services
    80% Other
    View Profile Visit Website
  6. Summit Advantage LLC Logotype

    Summit Advantage LLC

    Undisclosed
    Undisclosed
    250 - 999
    Fairlawn, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    100% Answering services
    75% Other
    View Profile Visit Website
  7. rigneydolphin Logotype

    rigneydolphin

    Undisclosed
    Undisclosed
    50 - 249
    Cleveland, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Call Center Services
    60% Answering services
    80% Other
    View Profile Visit Website
  8. Incept Logotype

    Incept

    $1,000+
    Undisclosed
    250 - 999
    Canton, OH

    Ability to deliver

    9.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    40% Call Center Services
    67% Answering services
    60% Other
    View Profile Visit Website
  9. AGS Solutions LLC Logotype

    AGS Solutions LLC

    Undisclosed
    < $25 / hr
    2 - 9
    Akron, OH

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    50% Answering services
    90% Other
    View Profile Visit Website
  10. SupportSave Logotype

    SupportSave

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Canton, OH

    Ability to deliver

    6.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6.3/10 Market Presence

    Service focus

    60% Call Center Services
    45% Answering services
    40% Other
    View Profile Visit Website
  11. GPI Enterprises Inc. Logotype

    GPI Enterprises Inc.

    Undisclosed
    Undisclosed
    2 - 9
    Medina, OH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    43% Answering services
    90% Other
    View Profile Visit Website

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Specialties

Appointment Setting Order Processing Telemarketing Inbound Appointment Setting Virtual Receptionist Outbound Sales Outsourcing Lead Generation Answering Services
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