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Top Customer Support Services in Canada

Ratings Updated: December 4, 2025

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12 Leaders 15 Contenders

108 Companies

Country: Canada

Services: Customer Service Outsourcing

List of the Top Canada Customer Support Companies

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Canada

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Efficient
Client feedback highlights Hugo's remarkable efficiency in managing communications and scaling operations. For instance, one client noted their ability to reduce partner integration time from three weeks to one, while another emphasized the swift ramp-up of their call center team. Clients consistently praised Hugo's project management, with regular updates and transparent reporting enhancing decision-making. Overall, the sentiment is overwhelmingly positive, with clients appreciating Hugo's adaptability and seamless integration into their operations.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Select Industry to see insights

Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Canada

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Proactive
Helpware consistently receives positive feedback regarding their proactive approach in client engagements. Clients commend their ability to anticipate needs and swiftly address challenges, as evidenced by one client noting their 'enthusiastic and proactive approach to calling out risks.' Another highlighted their 'transparent and proactive' communication style. Overall, the sentiment is overwhelmingly favorable, with clients appreciating Helpware's commitment to improvement and collaboration, reinforcing their role as an integral part of the teams they support.

Centralization Process & Outsourcing Svcs for Treatment Firm

5.0 Aug 18, 2021

Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.
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Call Center Services for Nonprofit Organization

5.0 Jun 2, 2021

I've been most impressed by their enthusiastic and proactive approach to calling out things going well, things going poorly, and risks. The communication has helped us move quickly and prevent issues before they happen.
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Call Center Services for Resume Builder Website

5.0 Apr 29, 2021

They were extremely proactive in surfacing opportunities for improvements either in our product or our business practices. We appreciate most just how flexible they were in working with a smaller, but rapidly growing, business.
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Call Center Services for E-Learning Software Company

5.0 Aug 29, 2020

Team quickly learned the system, built a solid support ticket plan, and was proactive and super helpful how they answered tickets and made themselves available.
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Image Annotation for Computer Vision Software

5.0 May 29, 2019

Their team is extremely responsive to our questions and feedback and provides updates proactively. Their customer service has made the process as easy and smooth as possible for us.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves Canada

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

See all 37 projects

1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback for Mindy Support highlights strong client satisfaction, particularly in their handling of multilingual customer service. A VP from IL MAKIAGE noted a 20-30% increase in ticket resolution and praised their flexibility and helpfulness. However, challenges were mentioned regarding the quality of service in newly introduced languages, indicating room for improvement. Overall, the sentiment remains positive, emphasizing a productive partnership despite some operational growing pains.
Read 1 Recent Review

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1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Industry Experience

Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

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View projects from:

United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

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Scotia Business Centre Limited

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bridgewater, Canada

Services provided

25% Customer Service Outsourcing

25% Call Center Services

25% Sales Outsourcing +1 service

25% Transcription

Scotia Business Centre Limited is a small Bridgewater, Canada-based telephone answering service. The team focuses on Call Center Services and Transcription.
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Bridgewater, Canada

426 King Street,
Bridgewater, Canada B4V 1A9

+1 902-543-9193

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Big Sky

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Calgary, Canada

Services provided

15% Customer Service Outsourcing

50% Call Center Services

35% Back Office Outsourcing

Big Sky is a call center service. The team is in Calgary, Canada, and their services include Call Center Services and Back Office Outsourcing.
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Calgary, Canada

111S-8500 MacLeod Trail SE,
Calgary, Canada T2H 2N1
1

403.571.0600

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Virtual Assistant Canada

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Vancouver, Canada

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

30% Call Center Services +2 services

10% IT Managed Services

10% Web Design

Virtual Assistant Canada is a small Vancouver, Canada-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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Vancouver, Canada

1500 West Georgia, Suite 1300,
Vancouver, Canada V6G 2Z6

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AdvansisVirtual

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Toronto, Canada

Services provided

10% Customer Service Outsourcing

30% Back Office Outsourcing

10% Accounting +5 services

10% Email Marketing

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

Back Office Outsourcing company AdvansisVirtual was established in 2014. The company offers Back Office Outsourcing and Accounting.
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Toronto, Canada

179 Glendale Ave
Toronto, Canada M6R 2T4
1

1.416.624.4741

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Corpshore Solutions

5.0 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

Toronto, Canada

Services provided

14% Customer Service Outsourcing

21% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +5 services

15% Business Consulting

10% Financial Consulting

10% Market Research

5% BI & Big Data Consulting & SI

5% Logistics & Supply Chain Consulting

We pride in providing cutting-edge nearshore, offshore and onshore call center services to all small, medium and large scale entreprises looking to leverage top-notch human resource and artificial
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See all 2 projects

Santo Domingo, Dominican Republic

Calle Guarocuya esq Presa de Valdesia
Santo Domingo, Dominican Republic
251 - 300

See All Locations (3)

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Advancia Téléservices

Not yet reviewed

$75,000+

< $25 / hr

50 - 249

Montreal, Canada

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% IT Managed Services

Answering service company Advancia Téléservices offers Call Center Services and Back Office Outsourcing. They were established in 2010.
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La Goulette, Tunisia

26 Rue Socrate Le Kram
La Goulette, Tunisia 2015
151 - 200

+216 98 70 77 30

See All Locations (2)

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H-Line Soft

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Hamilton, Canada

Services provided

10% Customer Service Outsourcing

45% Back Office Outsourcing

25% HR Consulting +2 services

10% Call Center Services

10% Sales Outsourcing

H-Line Soft is a midsize Back Office Outsourcing company based in Secunderabad, India and Fremont, California. The team provides Back Office Outsourcing and HR Consulting.
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Aberdeen , Scotland

177 j Hardgate
Aberdeen , Scotland AB11 6YB

0203.239.7823

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Braga, Portugal

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read more

Accra, Ghana

Su Tower, N°18 Castle Road, North Rige, Accra, Ghana
Accra, Ghana
101 - 150

+ 233 54 012 89 88

See All Locations (47)

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 SureCall Contact Centers

2 Veta Virtual

3 CanadaDirect

4 24H Virtual

5 Virtual Gurus

6 Line One Contact Centres Inc

7 Omnie Integrated Services Inc.

8 ZRAFTED

9 Koala Customer Care

10 CCC Digital Agency

11 Agents Republic Inc.

12 VoiceLogic.com

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 12 Canada Customer Support Companies

SureCall Contact Centers

$5,000+

$50 - $99 / hr

250 - 999

Calgary, Canada

Ability to deliver

33.7/40.0

16.4/20 Reviews

9.8/10 Clients & Experience

7.5/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Veta Virtual

$1,000+

Undisclosed

10 - 49

Toronto, Canada

Ability to deliver

33.9/40.0

18.6/20 Reviews

9.7/10 Clients & Experience

5.5/10 Market Presence

Service focus

15% Customer Service Outsourcing

85% Other

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CanadaDirect

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Ability to deliver

31.6/40.0

16.2/20 Reviews

8.8/10 Clients & Experience

6.6/10 Market Presence

Service focus

13% Customer Service Outsourcing

87% Other

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24H Virtual

Undisclosed

Undisclosed

50 - 249

Toronto, Canada

Ability to deliver

30.6/40.0

16.2/20 Reviews

9.3/10 Clients & Experience

5.2/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Virtual Gurus

$1,000+

$25 - $49 / hr

10 - 49

Calgary, Canada

Ability to deliver

29.8/40.0

14.6/20 Reviews

7.4/10 Clients & Experience

7.8/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Line One Contact Centres Inc

$1,000+

Undisclosed

250 - 999

Calgary, Canada

Ability to deliver

26.3/40.0

14.2/20 Reviews

7.2/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Omnie Integrated Services Inc.

$1,000+

< $25 / hr

50 - 249

Montreal, Canada

Ability to deliver

23.6/40.0

16.2/20 Reviews

1.9/10 Clients & Experience

5.5/10 Market Presence

Service focus

75% Customer Service Outsourcing

25% Other

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ZRAFTED

Undisclosed

$50 - $99 / hr

10 - 49

Toronto, Canada

Ability to deliver

26.2/40.0

16.2/20 Reviews

5.1/10 Clients & Experience

4.9/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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Koala Customer Care

Undisclosed

Undisclosed

50 - 249

Surrey, Canada

Ability to deliver

21.5/40.0

16.2/20 Reviews

0.7/10 Clients & Experience

4.6/10 Market Presence

Service focus

60% Customer Service Outsourcing

40% Other

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CCC Digital Agency

$1,000+

$100 - $149 / hr

2 - 9

Langford, Canada

Ability to deliver

27.2/40.0

16.2/20 Reviews

6.4/10 Clients & Experience

4.6/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Agents Republic Inc.

$1,000+

< $25 / hr

250 - 999

Vancouver, Canada

Ability to deliver

21.1/40.0

14.6/20 Reviews

1.2/10 Clients & Experience

5.3/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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VoiceLogic.com

$1,000+

< $25 / hr

50 - 249

Toronto, Canada

Ability to deliver

19.7/40.0

13/20 Reviews

0/10 Clients & Experience

6.7/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Advantage Communications

$1,000+

< $25 / hr

1,000 - 9,999

Charlottetown, Canada

Ability to deliver

7.1/40.0

0/20 Reviews

1.6/10 Clients & Experience

5.5/10 Market Presence

Service focus

31% Customer Service Outsourcing

69% Other

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24-7 INTOUCH

$1,000+

< $25 / hr

10,000+

Winnipeg, Canada

Ability to deliver

5.8/40.0

0/20 Reviews

0/10 Clients & Experience

5.8/10 Market Presence

Service focus

58% Customer Service Outsourcing

42% Other

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Bill Gosling Outsourcing

$10,000+

< $25 / hr

1,000 - 9,999

Newmarket, Canada

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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IntouchCX

$50,000+

< $25 / hr

10,000+

Winnipeg, Canada

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Callnovo

Undisclosed

Undisclosed

1,000 - 9,999

Markham, Canada

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Global Dispatch Management

$1,000+

Undisclosed

250 - 999

St. John's, Canada

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

65% Customer Service Outsourcing

35% Other

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Skybridge Americas

$1,000+

$25 - $49 / hr

250 - 999

Winnipeg, Canada

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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Smiledog "Your Receptionist"

$1,000+

< $25 / hr

10 - 49

Bedford, Canada

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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PROSOLUTIONS BPO

Undisclosed

Undisclosed

10 - 49

Ajax, Canada

Ability to deliver

6.4/40.0

0/20 Reviews

1.8/10 Clients & Experience

4.7/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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3C Contact Services

$1,000+

< $25 / hr

50 - 249

Vaughan, Canada

Ability to deliver

6.7/40.0

0/20 Reviews

0/10 Clients & Experience

6.7/10 Market Presence

Service focus

31% Customer Service Outsourcing

69% Other

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FTalent

$1,000+

< $25 / hr

50 - 249

Montréal, Canada

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

60% Customer Service Outsourcing

40% Other

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Intercon Messaging Inc.

Undisclosed

Undisclosed

10 - 49

Drayton Valley, Canada

Ability to deliver

6.6/40.0

0/20 Reviews

0/10 Clients & Experience

6.6/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Global Empire Corporation

$50,000+

< $25 / hr

250 - 999

Edmonton, Canada

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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NCRi

Undisclosed

Undisclosed

50 - 249

Mississauga, Canada

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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Gatestone & Co.

$1,000+

< $25 / hr

250 - 999

Toronto, Canada

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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