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Top Customer Support Services in Canada

Ratings Updated: September 22, 2026

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110 Companies

Country: Canada

Services: Customer Service Outsourcing

List of the Top Canada Customer Support Companies

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What are Featured Providers?

Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Canada

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

See all 28 projects

11 of 12 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Canada

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Helpware CX has received positive feedback in the last six months, particularly for their effective customer research services that successfully attracted six new customers for a telecommunications client. The client praised Helpware CX for their impressive speed in project management and seamless communication. They chose Helpware CX for their competitive value, expressing satisfaction with the overall engagement and suggesting no areas for improvement, highlighting a strong sense of reliability and efficiency.
Read 1 Recent Review

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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Hotel Booking Software Company
5.0 — Helpware provided call center services for a hotel booking software company. The team implemented a 24/7 multi-lingual support center solution and provided the client with agents. Read more
Read 3 Reviews

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Industry Experience

Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

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United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

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Mindy Support

4.8 37 reviews

Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves Canada

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual call center outsourcing and customer support services. Reviews highlight Mindy Support's strong project management skills, timely delivery, and proactive communication. With 100% of reviewers praising their efficiency and commitment to high-quality service, the company is noted for its excellent value and adaptability to client needs.

See all 37 projects
Reviews mention Communicative
Overall, client feedback regarding Mindy Support's communication has been highly positive. Clients frequently noted the team's responsiveness and clarity, with one stating, "The communication between our teams is quite good" and another highlighting, "Mindy communicates frequently with us, giving daily updates." Additionally, clients appreciated the proactive approach of project managers in addressing feedback and discussing improvements. A consistent sentiment expressed was the smooth and efficient communication, which facilitated project success.

Data Annotation Services for AI Software Dev Startup

5.0 May 24, 2022

Mindy communicates frequently with us, giving daily updates on the annotations and suggestions if something can be improved. They were very flexible and open to discussing any needed changes.
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Cell Tracking for Research Institute

4.5 Dec 15, 2021

Communication between teams is good despite working remotely. We have always received the results quickly. In addition, the team is always attentive to our feedback to improve the results.
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Annotation Service for AI Development Company

5.0 Dec 14, 2021

They have been responsive to our needs and they're prompt in communications. They complete the project respecting the deadline and the results were of a very good quality.
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Annotation Assistance for Video Game Developer

5.0 Dec 9, 2021

Very efficient. The communication between our two teams is clear and open. Following our partnership on this project, we observed a significant improvement of our model accuracy.
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AI Data Annotation for IT Services Company

5.0 Jul 29, 2021

Our coordination is mainly by email and that works very well. The specialists from Mindy Support are very thorough and respond very quickly to all our inquiries.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Home Technology Retailer
4.0 — Mindy Support provides customer service support for a home technology retailer's Dutch customers via the service hotline. The team answers incoming calls, clarifies customers' requests, and Read more
Read 3 Reviews

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Industry Experience

Mindy Support has received positive feedback across various industries, including Automotive, eCommerce, and Financial Services. Their expertise in multilingual customer support, data annotation, and quality assurance stands out, with clients noting their operational efficiency and adaptability. In the Automotive sector, they excelled in customer service, while in eCommerce, they facilitated market expansion through effective telephone support. Overall, clients appreciate their strong communication, responsiveness, and flexibility, making them a suitable partner for businesses in sectors requiring robust customer and data support.
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Select Industry to see insights

Healthcare Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Advertising & marketing Information technology Beauty

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Mindy Support is consistently recognized for providing good value for money, with clients emphasizing their competitive pricing and quality of service. For instance, one client noted that Mindy Support offered a 'good value for cost' and another highlighted their 'excellent service at a reasonable price.' Overall, clients appreciate the balance between cost and quality, with many stating that Mindy Support's pricing is competitive compared to other vendors, making them a reliable choice for outsourcing.
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BaseTend Inc.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Fredericton, Canada

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Small call center company BaseTend Inc., is located in Fredericton, Canada. Their services include Call Center Services and Customer Service Outsourcing.
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General Billing Solutions Inc

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Vancouver, Canada

Services provided

25% Customer Service Outsourcing

50% Finance & Accounting Outsourcing (FAO)

25% Back Office Outsourcing

General Billing Solutions Inc is a small Finance & Accounting Outsourcing (FAO) company in Vancouver, Canada. The team offers Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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Scotia Business Centre Limited

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bridgewater, Canada

Services provided

25% Customer Service Outsourcing

25% Call Center Services

25% Sales Outsourcing +1 service

25% Transcription

Scotia Business Centre Limited is a small Bridgewater, Canada-based telephone answering service. The team focuses on Call Center Services and Transcription.
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Big Sky

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Calgary, Canada

Services provided

15% Customer Service Outsourcing

50% Call Center Services

35% Back Office Outsourcing

Big Sky is a call center service. The team is in Calgary, Canada, and their services include Call Center Services and Back Office Outsourcing.
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Virtual Assistant Canada

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Vancouver, Canada

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

30% Call Center Services +2 services

10% IT Managed Services

10% Web Design

Virtual Assistant Canada is a small Vancouver, Canada-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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AdvansisVirtual

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Toronto, Canada

Services provided

10% Customer Service Outsourcing

30% Back Office Outsourcing

10% Accounting +5 services

10% Email Marketing

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

Back Office Outsourcing company AdvansisVirtual was established in 2014. The company offers Back Office Outsourcing and Accounting.
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Corpshore Solutions

5.0 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

Toronto, Canada

Services provided

14% Customer Service Outsourcing

21% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +5 services

15% Business Consulting

10% Financial Consulting

10% Market Research

5% BI & Big Data Consulting & SI

5% Logistics & Supply Chain Consulting

We pride in providing cutting-edge nearshore, offshore and onshore call center services to all small, medium and large scale entreprises looking to leverage top-notch human resource and artificial
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Advancia Téléservices

Not yet reviewed

$75,000+

< $25 / hr

50 - 249

Montreal, Canada

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

25% IT Managed Services

Answering service company Advancia Téléservices offers Call Center Services and Back Office Outsourcing. They were established in 2010.
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Montreal, Canada

M-261 rue Saint-Jacques
Montreal, Canada H2Y 1M6
1

+1 (438) 806 9880

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H-Line Soft

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Hamilton, Canada

Services provided

10% Customer Service Outsourcing

45% Back Office Outsourcing

25% HR Consulting +2 services

10% Call Center Services

10% Sales Outsourcing

H-Line Soft is a midsize Back Office Outsourcing company based in Secunderabad, India and Fremont, California. The team provides Back Office Outsourcing and HR Consulting.
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Hamilton, Canada

5-1404 Cormorant Rd
Hamilton, Canada L9G 4V5

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Montréal, Canada

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Montréal, Canada

880 Rue Roy Est
Montréal, Canada H2L 1E6
2 - 5

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Veta Virtual

2 SureCall Contact Centers

3 24H Virtual

4 CanadaDirect

5 Virtual Gurus

6 Line One Contact Centres Inc

7 Omnie Integrated Services Inc.

8 ZRAFTED

9 Koala Customer Care

10 CCC Digital Agency

11 Agents Republic Inc.

12 Peak Demand

13 VoiceLogic.com

14 Saucal

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 14 Canada Customer Support Companies

Veta Virtual

$1,000+

Undisclosed

50 - 249

Toronto, Canada

Ability to deliver

34.3/40.0

19/20 Reviews

9.7/10 Clients & Experience

5.5/10 Market Presence

Service focus

33% Customer Service Outsourcing

67% Other

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SureCall Contact Centers

$5,000+

$50 - $99 / hr

250 - 999

Calgary, Canada

Ability to deliver

33.8/40.0

16.4/20 Reviews

9.8/10 Clients & Experience

7.6/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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24H Virtual

Undisclosed

Undisclosed

50 - 249

Toronto, Canada

Ability to deliver

31.4/40.0

17/20 Reviews

9.3/10 Clients & Experience

5.2/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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CanadaDirect

$10,000+

< $25 / hr

250 - 999

Dorval, Canada

Ability to deliver

31.6/40.0

16.2/20 Reviews

8.8/10 Clients & Experience

6.6/10 Market Presence

Service focus

13% Customer Service Outsourcing

87% Other

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Virtual Gurus

$1,000+

$25 - $49 / hr

10 - 49

Calgary, Canada

Ability to deliver

29.4/40.0

14.2/20 Reviews

7.4/10 Clients & Experience

7.8/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Line One Contact Centres Inc

$1,000+

Undisclosed

250 - 999

Calgary, Canada

Ability to deliver

26.1/40.0

14/20 Reviews

7.2/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Omnie Integrated Services Inc.

$1,000+

< $25 / hr

50 - 249

Montreal, Canada

Ability to deliver

23.6/40.0

16.2/20 Reviews

1.9/10 Clients & Experience

5.5/10 Market Presence

Service focus

75% Customer Service Outsourcing

25% Other

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ZRAFTED

Undisclosed

$50 - $99 / hr

10 - 49

Toronto, Canada

Ability to deliver

26.2/40.0

16.2/20 Reviews

5.1/10 Clients & Experience

4.9/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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Koala Customer Care

Undisclosed

Undisclosed

50 - 249

Surrey, Canada

Ability to deliver

21.5/40.0

16.2/20 Reviews

0.7/10 Clients & Experience

4.6/10 Market Presence

Service focus

60% Customer Service Outsourcing

40% Other

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CCC Digital Agency

$1,000+

$100 - $149 / hr

2 - 9

Langford, Canada

Ability to deliver

27.2/40.0

16.2/20 Reviews

6.4/10 Clients & Experience

4.6/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Agents Republic Inc.

$1,000+

< $25 / hr

250 - 999

Vancouver, Canada

Ability to deliver

21.1/40.0

14.6/20 Reviews

1.2/10 Clients & Experience

5.3/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Peak Demand

$10,000+

$200 - $300 / hr

2 - 9

Toronto, Canada

Ability to deliver

21.3/40.0

16.4/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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VoiceLogic.com

$1,000+

< $25 / hr

50 - 249

Toronto, Canada

Ability to deliver

19.7/40.0

13/20 Reviews

0/10 Clients & Experience

6.7/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Saucal

$10,000+

$150 - $199 / hr

10 - 49

Calgary, Canada

Ability to deliver

16.4/40.0

16.4/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Customer Service Outsourcing

90% Other

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Advantage Communications

$1,000+

< $25 / hr

1,000 - 9,999

Charlottetown, Canada

Ability to deliver

7.1/40.0

0/20 Reviews

1.6/10 Clients & Experience

5.5/10 Market Presence

Service focus

31% Customer Service Outsourcing

69% Other

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24-7 INTOUCH

$1,000+

< $25 / hr

10,000+

Winnipeg, Canada

Ability to deliver

5.8/40.0

0/20 Reviews

0/10 Clients & Experience

5.8/10 Market Presence

Service focus

58% Customer Service Outsourcing

42% Other

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Bill Gosling Outsourcing

$10,000+

< $25 / hr

1,000 - 9,999

Newmarket, Canada

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

35% Customer Service Outsourcing

65% Other

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IntouchCX

$50,000+

< $25 / hr

10,000+

Winnipeg, Canada

Ability to deliver

5.6/40.0

0/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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Global Dispatch Management

$1,000+

Undisclosed

250 - 999

St. John's, Canada

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

65% Customer Service Outsourcing

35% Other

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Skybridge Americas

$1,000+

$25 - $49 / hr

250 - 999

Winnipeg, Canada

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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Callnovo.ai

Undisclosed

Undisclosed

1,000 - 9,999

Markham, Canada

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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ContactPoint 360

$1,000+

$25 - $49 / hr

1,000 - 9,999

Montréal, Canada

Ability to deliver

28.5/40.0

16.2/20 Reviews

4.8/10 Clients & Experience

7.5/10 Market Presence

Service focus

29% Customer Service Outsourcing

71% Other

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Smiledog "Your Receptionist"

$1,000+

< $25 / hr

10 - 49

Bedford, Canada

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

50% Customer Service Outsourcing

50% Other

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PROSOLUTIONS BPO

Undisclosed

Undisclosed

10 - 49

Ajax, Canada

Ability to deliver

6.4/40.0

0/20 Reviews

1.8/10 Clients & Experience

4.7/10 Market Presence

Service focus

40% Customer Service Outsourcing

60% Other

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3C Contact Services

$1,000+

< $25 / hr

50 - 249

Vaughan, Canada

Ability to deliver

6.7/40.0

0/20 Reviews

0/10 Clients & Experience

6.7/10 Market Presence

Service focus

31% Customer Service Outsourcing

69% Other

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Tribridge Services

$1,000+

< $25 / hr

2 - 9

Calgary, Canada

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

60% Customer Service Outsourcing

40% Other

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Intercon Messaging Inc.

Undisclosed

Undisclosed

10 - 49

Drayton Valley, Canada

Ability to deliver

6.6/40.0

0/20 Reviews

0/10 Clients & Experience

6.6/10 Market Presence

Service focus

25% Customer Service Outsourcing

75% Other

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Global Empire Corporation

$50,000+

< $25 / hr

250 - 999

Edmonton, Canada

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

20% Customer Service Outsourcing

80% Other

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NCRi

Undisclosed

Undisclosed

50 - 249

Mississauga, Canada

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

30% Customer Service Outsourcing

70% Other

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