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Top Email Support Services in South Africa

Ratings Updated: May 16, 2026
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5 Leaders 15 Contenders

20 Companies

Country: South Africa
Customer Service Outsourcing: Email Support Services

List of the Top South Africa Email Support Outsourcing Companies

  • Afrishore BPO Logotype

    5.0 3 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    250 - 999
    Sandton, South Africa

    Services provided

    35% Customer Service Outsourcing
    50% Call Center Services
    10% Accounting +1
    5% Marketing Strategy

    Focus Areas

    20% Email Support Services
    50% Phone Support Services
    20% Chat Support Services +1
    10% Order Processing & Taking

    Afrishore BPO is a Customer Service BPO that excels in Customer Support Outsourcing and Call Center Solutions. Reviews highlight a 100% client retention rate and positive client feedback, with 100% satisfaction in service quality and alignment with company values. Their warm and friendly team proved exceptional in delivering results within agreed timelines.

    See all 3 projects

    Reviews mention Exceptional performance

    Clients have expressed exceptional satisfaction with Afrishore BPO's services, highlighting their impressive customer service support that led to 100% client retention and positive feedback. One client noted the team's warm and friendly demeanor, stating that their level of service and care is exceptional. They appreciated the alignment of company values and culture, which contributed to a successful partnership. Overall, the sentiment reflects a strong endorsement of Afrishore BPO's performance and commitment to client success.
    • Customer Service Outsourcing for Fitness Startup
      5.0 Mar 6, 2026

      The measurable outcomes from the project that demonstrate progress or success include 100% client retention and some clients being upselled by the Afrishore team. The great client feedback further highlights their exceptional performance. They delivered the entire scope of the project in the timelines that were agreed upon and even were open to adding in new deliverables as the project went on.

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    3 of 3 reviews are 5 stars
    1 new review for Customer Service Outsourcing services
    Unknown avg. project cost

    Reviewed 3 times in the past 6 months

    Over the past six months, Afrishore BPO has received positive feedback highlighting their professionalism, effective communication, and alignment with client values. Clients praised their ability to deliver results, such as increased lead contact rates and 100% client retention. Specific mentions include their responsiveness and flexibility in project management, with clients noting they consistently met timelines and added deliverables as needed. Overall sentiment reflects high satisfaction, with no significant areas for improvement identified.
    Read 3 Recent Reviews

    Industry Experience

    Afrishore BPO has demonstrated strong expertise across diverse industries, notably in Advertising & Marketing, Financial Services, and Fitness. Clients commend their professionalism, results-oriented approach, and excellent project management, often highlighting their ability to enhance lead generation, streamline tax compliance, and improve customer service. The overall sentiment is highly positive, with clients praising their flexibility, communication, and cultural alignment, making Afrishore BPO a favorable choice for organizations in these sectors.

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    Select Industry to see insights

    Fitness Advertising & marketing

    View projects from:

    South Africa (1) United States (1) England (1)

    This provider is fluent in 6 languages:

    • English
    • French
    • Portuguese
    • German
    • Italian
    • Dutch
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  • MANGO5 Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    35% Email Support Services
    35% Phone Support Services
    30% Chat Support Services

    MANGO5 is a customer service and sales support company specializing in providing comprehensive support solutions for international clients. Feedback highlights their effective communication and reliability, with 100% of reviewers noting improved customer satisfaction and trust. Clients appreciate their investment in employee training, although some mention the slow hiring process as a minor drawback.

    See all 2 projects

    Industry Experience

    MANGO5 has demonstrated expertise primarily in the IT Services sector, providing customer support and sales solutions to international clients. Feedback highlights their strengths in building trust, maintaining high customer satisfaction levels, and achieving competitive sales conversion rates. Clients particularly appreciate MANGO5's commitment to investing in employee training and its strategic advantage due to its location in South Africa, appealing for UK-based clientele. Overall, MANGO5 is a strong fit for businesses seeking reliable customer service and sales support in the IT domain.

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    Select Industry to see insights

    IT Services

    Average Project Cost Breakdown

    What Clients Have Said

    MANGO5 has been recognized for providing competitive pricing and strong value for money, as highlighted by a client who appreciated their compelling arguments for collaboration. The engagement has led to significant team expansion and satisfaction levels that meet or exceed those of their US counterparts. Clients noted the reliability and trustworthiness of MANGO5, contributing to a positive overall sentiment regarding their cost-effectiveness and service quality.
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  • Ec3 Logotype

    4.8 5 reviews
    $10,000+
    < $25 / hr
    50 - 249
    Durban, South Africa

    Services provided

    35% Customer Service Outsourcing
    45% Call Center Services
    10% Back Office Outsourcing +2
    5% Direct Marketing
    5% Social Media Marketing

    Focus Areas

    10% Email Support Services
    80% Phone Support Services
    10% Chat Support Services

    Ec3 is a boutique call center specializing in customer renewal, retention, and lead conversion services. The company consistently receives positive feedback for its effective project management, innovative problem-solving, and strong alignment with clients' values. Approximately 100% of reviewers praise their proactive communication and professionalism, with no significant areas for improvement mentioned.

    See all 5 projects

    Reviews mention Personable

    The sentiment surrounding Ec3's personable approach is overwhelmingly positive. Clients appreciate the personal relationships fostered by the owner-led management, highlighting their direct engagement with senior-level contacts. One client noted that Juan and Clint bring an energetic and adaptive mindset to challenges, which enhances the collaboration. This close-knit interaction is cited as a key factor in Ec3's success, differentiating them from larger organizations. Overall, clients commend Ec3 for their personable and dedicated service.
    • Call Center Services for Telecommunications Firm
      5.0 Mar 18, 2021

      Ec3 is also an owner-led and -managed company, which is often not the case in other big organizations. The reason why they’re so successful is that they have a personal relationship at a very senior level with each and every customer. They choose very carefully what they do in the customer renewal and retention space, and they have very deep knowledge of that area.

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    Industry Experience

    Ec3 has demonstrated expertise across multiple industries, including Financial Services, IT Services, Energy & Natural Resources, and Telecommunications. Clients highlight their strong project management, innovative problem-solving, and ability to exceed performance metrics, particularly in lead conversion and customer retention. The overall sentiment is highly positive, with notable strengths in adaptability, cultural alignment, and professionalism, making Ec3 a valuable partner in enhancing operational efficiency and customer engagement across these sectors.

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    Select Industry to see insights

    Financial services IT Services Energy & natural resources Telecommunications

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight Ec3's competitive pricing and strong value for money. For instance, the Executive Head of Atlas Finance noted that Ec3's pricing fit their budget while exceeding expectations in service delivery. Similarly, the Sr. VP at EIMS Global praised them for their exceptional results and professionalism, leading to increased project sizes. Overall, the sentiment reflects a high level of satisfaction with both the cost-effectiveness and the quality of services provided by Ec3.
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    South Africa (3) Andorra (1) Australia (1)
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  • The Agentsy BPO Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Call Center Services +1
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

    See all 3 projects

    Reviews mention High-quality work

    The Agentsy BPO has received consistently high praise for delivering high-quality work, as evidenced by client feedback highlighting a 300% increase in membership for Travati and 100% YOY revenue growth for Signature Travel. Clients commend the company's attention to detail, outstanding service, and ability to meet and exceed project objectives. Overall, the sentiment reflects strong satisfaction, with clients expressing intent to renew contracts and highly recommending The Agentsy BPO's services.
    • BPO Services for Travel Club
      5.0 May 1, 2023

      We are very happy with The Agentsy BPO and the results they have delivered for us over the years. Their high level of service, forward thinking approach and ability to deliver are some of the reasons we will be renewing our contract for another 24 months in July.

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    • BPO for Online Travel Agency
      5.0 May 1, 2023

      Over the years we have developed a strong relationship and they have always gone over and above in terms of delivering outstanding results and services for us. This had allowed us to boost our revenue & growth and achieve our desired goals.

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    2 of 2 Email Support Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Email Support Services Experience

    The Agentsy BPO has received overwhelmingly positive feedback for their Email Support Services, with 100% of reviewers noting significant improvements in membership growth and revenue. Clients highlighted a remarkable 300% membership increase and 100% YOY revenue growth. Key strengths include exceptional communication, culture fit, and a strong commitment to achieving client goals. All clients expressed satisfaction with the results and affirmed their intent to continue the partnership, demonstrating The Agentsy BPO's expertise and reliability in delivering impactful email support solutions.

    Read Most Recent Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
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    $2,508 Skilled English speaking agent at $14,25 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour.

    Customer Support Omnichannel

    Below is our rate for Customer Support Omnichannel Agents based on English-speaking and Multilingual agents.
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  • ARC Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Services provided

    30% Customer Service Outsourcing
    40% Sales Outsourcing
    20% Call Center Services +1
    10% Back Office Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    ARC Business Process Outsourcing specializes in Customer Service BPO and offers multilingual remote customer care solutions, including call center outsourcing and support services across various digital platforms. Reviews indicate a high level of satisfaction, with customers noting significant improvements in customer satisfaction metrics and praising the company's professionalism and alignment with client values. Overall, 100% of reviewers recommend their services.

    See all 1 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for E-Commerce Company

    5.0 — An e-commerce company has outsourced a team of customer service agents from ARC Business Process Outsourcing. The responsibilities include interactions via Webform, emails, live chat, social media, Read more
    Read 1 Review

    Industry Experience

    ARC Business Process Outsourcing has demonstrated significant expertise in the eCommerce sector, particularly in customer service outsourcing. Clients have praised their multilingual capabilities and effective problem resolution, resulting in improved customer satisfaction and reduced response times. The positive feedback reflects strong project management and alignment with client values, indicating that they are a reliable partner for companies seeking enhanced customer engagement in the eCommerce industry.

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    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    What Clients Have Said

    Clients report that ARC Business Process Outsourcing offers competitive pricing relative to the high quality of service delivered. One client noted a significant improvement in customer satisfaction metrics, attributing this success to the professionalism and flexibility of the team. The alignment of company values and effective communication further enhance the perceived value for money, with no noted areas for improvement in pricing or service delivery.
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  • DSG Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Johannesburg, South Africa

    Services provided

    40% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% E-Commerce Development +2
    10% Call Center Services
    10% Web Design

    Focus Areas

    15% Email Support Services
    35% Order Processing & Taking
    35% Phone Support Services +1
    15% Chat Support Services

    Launched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.

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    More responsive than most other service providers

    DSG is very responsive

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  • CCI Global Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Umhlanga, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Finance & Accounting Outsourcing (FAO) +1
    25% Sales Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Launched in 2006, CCI Global is a large Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).

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  • SourceTalent Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10,000+
    Durban, South Africa

    Services provided

    85% Customer Service Outsourcing
    15% Business Consulting

    Focus Areas

    20% Email Support Services
    30% Order Processing & Taking
    25% Chat Support Services +1
    25% Phone Support Services

    SourceTalent is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Business Consulting and were established in 2012.

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  • Consumer Links Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Mount Edgecombe, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    25% Email Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Consumer Links is a midsize phone answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2015.

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    Mount Edgecombe, South Africa

    220 Flanders Drive
    Mount Edgecombe, South Africa 4300

    301 - 400

    0161 637 9449

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  • Byte Orbit Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    10% Customer Service Outsourcing
    15% Mobile App Development
    10% API Development +7
    10% Application Management & Support
    10% Business Consulting
    10% Custom Software Development
    10% Low/No Code Development
    10% UX/UI Design
    10% Web Development
    5% Product Marketing

    Focus Areas

    45% Email Support Services
    45% Chat Support Services
    10% Phone Support Services

    Headquartered in Cape Town, South Africa, Byte Orbit is a midsize software development firm. Their services include Custom Software Development and Web Development.

    Read more
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  • In Africa Connect Logotype

    Not yet reviewed

    $10,000+
    $200 - $300 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    33% Customer Service Outsourcing
    20% Call Center Services
    15% Direct Marketing +3
    15% Market Research
    13% Back Office Outsourcing
    4% Business Consulting

    Focus Areas

    30% Email Support Services
    40% Phone Support Services
    30% Chat Support Services

    Founded in 2011, In Africa Connect is a small Customer Service Outsourcing company headquartered in Cape Town, South Africa. Their team provides Customer Service Outsourcing and Call Center

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  • IntelliBPO Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    50 - 249
    Johannesburg, South Africa

    Services provided

    100% Customer Service Outsourcing

    Focus Areas

    10% Email Support Services
    75% Phone Support Services
    15% Chat Support Services

    IntelliBPO is a midsize Customer Service Outsourcing company. Founded in 2017, the team focuses on Customer Service Outsourcing.

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  • Candies Freelance Agency Pty Ltd Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    15% Customer Service Outsourcing
    20% Call Center Services
    15% HR Outsourcing +7
    10% Recruiting
    10% Sales Outsourcing
    10% Staffing
    5% Advertising
    5% Blockchain
    5% Digital Asset Management
    5% Marketing Strategy

    Focus Areas

    35% Email Support Services
    35% Chat Support Services
    20% Phone Support Services +1
    10% Order Processing & Taking

    Candies Freelance Agency Pty Ltd, a call center, was established in 2024. They focuses on Call Center Services and HR Outsourcing.

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  • ECONX GROUP Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Services provided

    35% Customer Service Outsourcing
    10% Compliance Consulting
    10% Corporate Relocation +8
    10% Document Digitization & Management
    5% Business Continuity Management
    5% Content Writing Services
    5% Corporate Training & Coaching
    5% Environmental Consulting
    5% HR Consulting
    5% HR Outsourcing
    5% Transcription

    Focus Areas

    20% Email Support Services
    40% Phone Support Services
    25% Order Processing & Taking +1
    15% Chat Support Services

    ECONX GROUP is a Customer Service Outsourcing company. The Cape Town, South Africa-based team offers Customer Service Outsourcing and Corporate Relocation.

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  • Quantanite Logotype

    4.8 4 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Sandton, South Africa

    Services provided

    30% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +2
    20% Sales Outsourcing
    10% Transcription

    Focus Areas

    20% Email Support Services
    30% Order Processing & Taking
    30% Phone Support Services +1
    20% Chat Support Services

    Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

    See all 4 projects

    Reviews mention Accommodating

    Clients have consistently noted Quantanite's accommodating nature, highlighting their flexibility in meeting project needs. For instance, one client praised the team's patience and willingness to adapt as the client's business transitioned from a startup to a larger enterprise. Another client emphasized the ease of collaboration, stating that Quantanite employees are easy to work with and readily trained on their systems. Overall, the sentiment regarding Quantanite's accommodating approach is highly positive.
    • Transcription for Receipt Scanning Software Provider
      5.0 Mar 10, 2021

      Rhonda and Ekram have been extremely patient and accommodating as we've grown from late stage start-up to proper growth enterprise. Arman and Maesha have been very thoughtful on the workflow side. In the past, we have kept everything internal.

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    • Menu Programming for Food Delivery Company
      5.0 Feb 10, 2021

      Quantanite has been very flexible and accommodating. When special projects come up or we need additional support hours to cover holidays or additional menu programming time due to projects they have come through for us.

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    Industry Experience

    Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.

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    Select Industry to see insights

    Software Food & Beverages

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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    Sandton, South Africa

    1 Wedgewood Link Road
    Sandton, South Africa 2191

    201 - 250

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  • Khaltsha Call Centre Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    50% Email Support Services
    50% Chat Support Services

    Khaltsha Call Centre is a call center service based in Cape Town, South Africa. Their services include Call Center Services and Back Office Outsourcing.

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  • The Weaver Group Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    10% Customer Service Outsourcing
    80% Sales Outsourcing
    10% Call Center Services

    Focus Areas

    10% Email Support Services
    70% Phone Support Services
    20% Chat Support Services

    The Weaver Group is a strategic consulting firm specializing in risk management and protective services. According to client feedback, 93% of personnel contacted were successfully recruited, highlighting their effective project management and communication. Clients appreciate their value for cost, alignment with company values, and proactive research in targeting decision-makers.

    See all 3 projects
    1 of 1 reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of The Weaver Group highlight their effective communication and project management, with one client noting a 93% recruitment success rate. The team demonstrated thorough research and strategic outreach, leading to successful candidate placements for a government project. Clients appreciate the value for cost and alignment with company values. Suggestions for improvement include sharing detailed scripts for overcoming objections, indicating a desire for enhanced transparency in communication.
    Read 1 Recent Review

    Industry Experience

    The Weaver Group has demonstrated expertise primarily in the Business Services sector, particularly in corporate intelligence and strategic risk management. Clients have praised their effective recruitment strategies, achieving a high success rate in personnel deployment. Feedback indicates strong project management practices, including regular updates and responsiveness to client needs. Overall sentiment reflects satisfaction with their value and alignment with client goals, making them a suitable choice for projects requiring risk management and recruitment services.

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    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with The Weaver Group's pricing, noting that it fits their budgets and offers good value for money. One client specifically highlighted their selection of the company due to the alignment of values and the cost-effectiveness of their services. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality, reinforcing the company's reputation for providing valuable solutions at competitive prices.
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  • Boldr. Logotype

    4.8 10 reviews
    $1,000+
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa

    Services provided

    50% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Call Center Services +2
    15% Employer of Record (EOR) Services
    5% Data Annotation Services

    Focus Areas

    30% Email Support Services
    30% Phone Support Services
    25% Chat Support Services +1
    15% Order Processing & Taking

    Boldr. is a Customer Service BPO company specializing in outsourced customer support and call center solutions. Reviewers highlight their adaptability, strong partnership approach, and ability to reduce costs, with one client saving $6 million annually. While praised for their responsiveness and low attrition rates, 67% of reviews suggest improvements in hiring time. Overall, Boldr.'s services have been effective, though experiences vary.

    See all 10 projects

    Reviews mention Exceptional performance

    Boldr. has received exceptional feedback for their outstanding project management and customer-centric approach. Clients have praised their timely delivery, adaptability, and proactive communication, which significantly enhanced operational efficiency. Notably, Tractive's Customer Happiness Team Lead highlighted Boldr.'s unique ability to customize services to meet specific needs, demonstrating a deep understanding of their business model. Overall, the sentiment reflects a strong satisfaction with Boldr.'s innovative solutions and commitment to continuous improvement.
    • Customer Service Outsourcing for GPS Pet Tracker Provider
      4.5 Jan 15, 2024

      We have been partnering with BoldR for outsourced customer support for the past four years, and our experience with their project management has been highly positive. BoldR consistently delivers items on time, demonstrating their commitment to meeting deadlines and ensuring our operations run smoothly. They have shown exceptional responsiveness to our needs, adapting their strategies and solutions to fit our evolving requirements.

      Read Full Review
    • Data Services Outsourcing for Machinery Mnfctrng Company
      5.0 Aug 5, 2022

      The accuracy of our work has improved significantly since Boldr. came onboard. The task I’m referring to is impossible to hit with 100% accuracy, but we’re hitting 80% accuracy right now, which is very high. The task is very nuanced and complex. We were hitting around 60%–70% at the start, and we’ve seen marked improvement.

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    1 of 2 Email Support Services reviews are 5 stars
    Unknown avg. project cost

    Email Support Services Experience

    Boldr. demonstrates strong expertise in Email Support Services, noted for their adaptability and proactive communication. Clients have reported a 100% decrease in First Reply Time and improved CSAT ratings, emphasizing their commitment to customer-centric solutions. Positive feedback highlights their ability to hire and train staff effectively, though some clients suggest improvements in the hiring process for multilingual support agents. Overall, 90% of reviews reflect satisfaction with their services, with clients appreciating their alignment with company values.

    Read Most Recent Review
    1 of 2 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for GPS Pet Tracker Provider

    4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
    Read 2 Reviews

    Cape Town, South Africa

    34 Bree Street
    Cape Town, South Africa 8001

    50 - 75

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  • Bizam-sa Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Alberton, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Email Marketing
    25% SMS Marketing +1
    25% Sales Outsourcing

    Focus Areas

    50% Email Support Services
    50% Chat Support Services

    Bizam-sa is a small Email Marketing company located in Alberton, South Africa. Their services include Email Marketing and Customer Service Outsourcing.

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  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Cape Town, South Africa

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    15% Email Support Services
    70% Phone Support Services
    10% Chat Support Services +1
    5% Order Processing & Taking

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

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    Cape Town, South Africa

    18 Main Road, Corner Proteao & Main Road, Claremont, Cape Town
    Cape Town, South Africa 7708

    More than 5k

    +27 21 003 1851

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 MANGO5
2 Ec3
3 Afrishore BPO
4 The Agentsy BPO
5 ARC Business Process Outsourcing

List of the Top 5 South Africa Email Support Outsourcing Companies

  1. MANGO5 Logotype

    MANGO5

    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Ability to deliver

    24/40.0
    16.2/20 Reviews
    2.6/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    35% Email Support Services
    75% Other
    View Profile Visit Website
  2. Ec3 Logotype

    Ec3

    $10,000+
    < $25 / hr
    50 - 249
    Durban, South Africa

    Ability to deliver

    28.2/40.0
    16/20 Reviews
    7.1/10 Clients & Experience
    5.1/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    10% Email Support Services
    65% Other
    View Profile Visit Website
  3. Afrishore BPO Logotype

    Afrishore BPO

    $5,000+
    < $25 / hr
    250 - 999
    Sandton, South Africa

    Ability to deliver

    23/40.0
    17.2/20 Reviews
    0/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    20% Email Support Services
    65% Other
    View Profile Visit Website
  4. The Agentsy BPO Logotype

    The Agentsy BPO

    $1,000+
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Ability to deliver

    24.8/40.0
    16.2/20 Reviews
    3.6/10 Clients & Experience
    5/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Email Support Services
    70% Other
    View Profile Visit Website
  5. ARC Business Process Outsourcing Logotype

    ARC Business Process Outsourcing

    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Ability to deliver

    23/40.0
    16.4/20 Reviews
    2.1/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Email Support Services
    70% Other
    View Profile Visit Website
  6. DSG Logotype

    DSG

    $1,000+
    < $25 / hr
    250 - 999
    Johannesburg, South Africa

    Ability to deliver

    15.5/40.0
    0/20 Reviews
    8.9/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    15% Email Support Services
    60% Other
    View Profile Visit Website
  7. CCI Global Logotype

    CCI Global

    Undisclosed
    Undisclosed
    10,000+
    Umhlanga, South Africa

    Ability to deliver

    5.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Email Support Services
    75% Other
    View Profile Visit Website
  8. SourceTalent Logotype

    SourceTalent

    $1,000+
    < $25 / hr
    10,000+
    Durban, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    85% Customer Service Outsourcing
    20% Email Support Services
    15% Other
    View Profile Visit Website
  9. Consumer Links Logotype

    Consumer Links

    $1,000+
    < $25 / hr
    250 - 999
    Mount Edgecombe, South Africa

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Email Support Services
    75% Other
    View Profile Visit Website
  10. Byte Orbit Logotype

    Byte Orbit

    $5,000+
    $50 - $99 / hr
    50 - 249
    Cape Town, South Africa

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    45% Email Support Services
    90% Other
    View Profile Visit Website
  11. In Africa Connect Logotype

    In Africa Connect

    $10,000+
    $200 - $300 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    0.6/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    33% Customer Service Outsourcing
    30% Email Support Services
    67% Other
    View Profile Visit Website
  12. IntelliBPO Logotype

    IntelliBPO

    $5,000+
    < $25 / hr
    50 - 249
    Johannesburg, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    100% Customer Service Outsourcing
    10% Email Support Services
    View Profile Visit Website
  13. Candies Freelance Agency Pty Ltd Logotype

    Candies Freelance Agency Pty Ltd

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    35% Email Support Services
    85% Other
    View Profile Visit Website
  14. ECONX GROUP Logotype

    ECONX GROUP

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    20% Email Support Services
    65% Other
    View Profile Visit Website
  15. Quantanite Logotype

    Quantanite

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Sandton, South Africa

    Ability to deliver

    30.3/40.0
    15.6/20 Reviews
    7.6/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    20% Email Support Services
    70% Other
    View Profile Visit Website
  16. Khaltsha Call Centre Logotype

    Khaltsha Call Centre

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    50% Email Support Services
    75% Other
    View Profile Visit Website
  17. The Weaver Group Logotype

    The Weaver Group

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    20.6/40.0
    16.6/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    10% Email Support Services
    90% Other
    View Profile Visit Website
  18. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa

    Ability to deliver

    35.4/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    30% Email Support Services
    50% Other
    View Profile Visit Website
  19. Bizam-sa Logotype

    Bizam-sa

    Undisclosed
    Undisclosed
    10 - 49
    Alberton, South Africa

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    50% Email Support Services
    75% Other
    View Profile Visit Website
  20. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Cape Town, South Africa

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    33% Customer Service Outsourcing
    15% Email Support Services
    67% Other
    View Profile Visit Website

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