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Top Chat Support Services in South Africa

Ratings Updated: July 2, 2026
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22 Companies

Country: South Africa
Customer Service Outsourcing: Chat Support Services

List of the Top South Africa Chat Support Companies

  • Afrishore BPO Logotype

    5.0 3 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    250 - 999
    Sandton, South Africa

    Services provided

    35% Customer Service Outsourcing
    50% Call Center Services
    10% Accounting +1
    5% Marketing Strategy

    Focus Areas

    20% Chat Support Services
    50% Phone Support Services
    20% Email Support Services +1
    10% Order Processing & Taking

    Afrishore BPO is a Customer Service BPO that excels in outsourced customer support, demonstrating exceptional client retention and satisfaction. The company is praised for its warm, friendly staff and alignment with client values, achieving 100% client retention and receiving positive client feedback. Their responsiveness and adaptability to project needs are noteworthy.

    See all 3 projects

    Reviews mention Timely

    The overall sentiment regarding Afrishore BPO's timeliness is highly positive, with clients consistently noting their ability to deliver projects on schedule. One client emphasized that Afrishore BPO 'always delivered on time,' while another stated that they 'met internal benchmarks and targets for timeliness.' Additionally, a third client praised their adherence to agreed timelines, even accommodating new deliverables as needed. This reliability in project management has been a significant factor in client satisfaction.
    • Sales Outsourcing & Lead Generation for Data Science Company
      5.0 Mar 6, 2026

      Afrishore BPO always delivered on time. We communicate via virtual meetings.

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    • Customer Service Outsourcing for Fitness Startup
      5.0 Mar 6, 2026

      They delivered the entire scope of the project in the timelines that were agreed and even were open to adding in new deliverables as the project went on.

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    3 of 3 reviews are 5 stars
    1 new review for Customer Service Outsourcing services
    Unknown avg. project cost

    Reviewed 3 times in the past 6 months

    In the last six months, Afrishore BPO has received positive feedback for their professionalism, effective communication, and strong alignment with client values. Clients reported impressive results, such as 100% client retention and increased lead contact rates. One client noted their exceptional customer service, while another praised their timely project delivery and flexibility. Overall, the sentiment is highly favorable, with clients expressing satisfaction and no identified areas for improvement.
    Read 3 Recent Reviews
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Fitness Startup

    5.0 — Afrishore BPO provided customer service outsourcing services for a fitness startup. The team was responsible for handling the client's entire customer service. Read more
    Read 1 Review

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight Afrishore BPO's competitive pricing and excellent value for money. One COO noted their pricing fit within budget while providing impressive results and professionalism. Similarly, a CEO emphasized that Afrishore's services met benchmarks for cost-effectiveness and quality. A founder of a fitness startup appreciated their good value for cost and alignment with company values. Overall, feedback reflects satisfaction with the balance of cost and service quality.
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  • MANGO5 Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    30% Chat Support Services
    35% Email Support Services
    35% Phone Support Services

    MANGO5 is a customer service and sales support company based in Cape Town, South Africa, catering to a global clientele. The company is praised for its effective customer satisfaction and sales conversion rates, matching those of US teams. Positive reviews highlight their reliability, commitment to continuous improvement, and a strong foundation of trust, while some note the time-intensive hiring process. Overall, feedback is predominantly positive.

    See all 2 projects

    Industry Experience

    MANGO5 has demonstrated expertise primarily in the IT Services sector, providing customer support and sales solutions to international clients. Feedback highlights their strengths in building trust, maintaining high customer satisfaction levels, and achieving competitive sales conversion rates. Clients particularly appreciate MANGO5's commitment to investing in employee training and its strategic advantage due to its location in South Africa, appealing for UK-based clientele. Overall, MANGO5 is a strong fit for businesses seeking reliable customer service and sales support in the IT domain.

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    IT Services

    Average Project Cost Breakdown

    What Clients Have Said

    MANGO5 has been recognized for providing competitive pricing and strong value for money, as highlighted by a client who appreciated their compelling arguments for collaboration. The engagement has led to significant team expansion and satisfaction levels that meet or exceed those of their US counterparts. Clients noted the reliability and trustworthiness of MANGO5, contributing to a positive overall sentiment regarding their cost-effectiveness and service quality.
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  • Ec3 Logotype

    4.8 5 reviews
    $10,000+
    < $25 / hr
    50 - 249
    Durban, South Africa

    Services provided

    35% Customer Service Outsourcing
    45% Call Center Services
    10% Back Office Outsourcing +2
    5% Direct Marketing
    5% Social Media Marketing

    Focus Areas

    10% Chat Support Services
    80% Phone Support Services
    10% Email Support Services

    Ec3 is a boutique call center specializing in lead conversion, customer retention, and sales services. Across their reviews, 100% of clients commend Ec3 for exceeding expectations, timely delivery, and a strong alignment with company values. Notably, 80% of reviewers highlight Ec3’s exceptional problem-solving abilities and their proactive, customer-focused approach, making them a preferred partner for tailored business process outsourcing solutions.

    See all 5 projects

    Reviews mention Understands their clients' needs

    Clients consistently praise Ec3 for their deep understanding of project requirements and needs. One client highlighted how impressed they were with Ec3's ability to respond perfectly to their needs, noting the company's welcoming culture and effective project management. Another emphasized the alignment of values and the professionalism exhibited by Ec3, stating that their internal structure is both caring and knowledgeable, resulting in timely deliverables and high-quality outcomes.
    • Sales Outsourcing & Mktg for Offshoring Services Co
      5.0 Jan 20, 2024

      Many things impressed us about EC3. How well they understood our requirements and needs but also how ready they were to deliver. Clearly, they´re professionals that know what they´re doing and they deliver! We were impressed how well set up they are and how much they invest in training their staff.

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    Industry Experience

    Ec3 has demonstrated expertise across multiple industries, including Financial Services, IT Services, Energy & Natural Resources, and Telecommunications. Clients highlight their strong project management, innovative problem-solving, and ability to exceed performance metrics, particularly in lead conversion and customer retention. The overall sentiment is highly positive, with notable strengths in adaptability, cultural alignment, and professionalism, making Ec3 a valuable partner in enhancing operational efficiency and customer engagement across these sectors.

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    Financial services IT Services Energy & natural resources Telecommunications

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight Ec3's competitive pricing and strong value for money. For instance, the Executive Head of Atlas Finance noted that Ec3's pricing fit their budget while exceeding expectations in service delivery. Similarly, the Sr. VP at EIMS Global praised them for their exceptional results and professionalism, leading to increased project sizes. Overall, the sentiment reflects a high level of satisfaction with both the cost-effectiveness and the quality of services provided by Ec3.
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  • The Agentsy BPO Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Call Center Services +1
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

    See all 3 projects

    Reviews mention High-quality work

    The Agentsy BPO has received consistently high praise for delivering high-quality work, as evidenced by client feedback highlighting a 300% increase in membership for Travati and 100% YOY revenue growth for Signature Travel. Clients commend the company's attention to detail, outstanding service, and ability to meet and exceed project objectives. Overall, the sentiment reflects strong satisfaction, with clients expressing intent to renew contracts and highly recommending The Agentsy BPO's services.
    • BPO Services for Travel Club
      5.0 May 1, 2023

      We are very happy with The Agentsy BPO and the results they have delivered for us over the years. Their high level of service, forward thinking approach and ability to deliver are some of the reasons we will be renewing our contract for another 24 months in July.

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    • BPO for Online Travel Agency
      5.0 May 1, 2023

      Over the years we have developed a strong relationship and they have always gone over and above in terms of delivering outstanding results and services for us. This had allowed us to boost our revenue & growth and achieve our desired goals.

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    2 of 2 Chat Support Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Chat Support Services Experience

    The Agentsy BPO has received overwhelmingly positive feedback for their Chat Support Services, with 100% of reviewers noting significant improvements in membership growth and revenue, including a 300% increase in one case. Clients appreciate their high-quality service, culture, and effective communication. Areas of strength include multilingual support and consistent delivery of results, contributing to long-term partnerships. Notably, clients expressed complete satisfaction with no reported areas for improvement.

    Read Most Recent Review

    Industry Experience

    The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.

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    Select Industry to see insights

    Hospitality & leisure
    $2,508 Skilled English speaking agent at $14,25 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour.

    Customer Support Omnichannel

    Below is our rate for Customer Support Omnichannel Agents based on English-speaking and Multilingual agents.
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  • ARC Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Services provided

    30% Customer Service Outsourcing
    40% Sales Outsourcing
    20% Call Center Services +1
    10% Back Office Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    ARC Business Process Outsourcing specializes in Customer Service BPO and offers multilingual remote customer care solutions, including call center outsourcing and support services across various digital platforms. Reviews indicate a high level of satisfaction, with customers noting significant improvements in customer satisfaction metrics and praising the company's professionalism and alignment with client values. Overall, 100% of reviewers recommend their services.

    See all 1 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for E-Commerce Company

    5.0 — An e-commerce company has outsourced a team of customer service agents from ARC Business Process Outsourcing. The responsibilities include interactions via Webform, emails, live chat, social media, Read more
    Read 1 Review

    Industry Experience

    ARC Business Process Outsourcing has demonstrated significant expertise in the eCommerce sector, particularly in customer service outsourcing. Clients have praised their multilingual capabilities and effective problem resolution, resulting in improved customer satisfaction and reduced response times. The positive feedback reflects strong project management and alignment with client values, indicating that they are a reliable partner for companies seeking enhanced customer engagement in the eCommerce industry.

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    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    What Clients Have Said

    Clients report that ARC Business Process Outsourcing offers competitive pricing relative to the high quality of service delivered. One client noted a significant improvement in customer satisfaction metrics, attributing this success to the professionalism and flexibility of the team. The alignment of company values and effective communication further enhance the perceived value for money, with no noted areas for improvement in pricing or service delivery.
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  • DSG Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Johannesburg, South Africa

    Services provided

    40% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% E-Commerce Development +2
    10% Call Center Services
    10% Web Design

    Focus Areas

    15% Chat Support Services
    35% Order Processing & Taking
    35% Phone Support Services +1
    15% Email Support Services

    Launched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.

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    More responsive than most other service providers

    DSG is very responsive

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  • CCI Global Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Umhlanga, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Finance & Accounting Outsourcing (FAO) +1
    25% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Launched in 2006, CCI Global is a large Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).

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  • SourceTalent Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10,000+
    Durban, South Africa

    Services provided

    85% Customer Service Outsourcing
    15% Business Consulting

    Focus Areas

    25% Chat Support Services
    30% Order Processing & Taking
    25% Phone Support Services +1
    20% Email Support Services

    SourceTalent is a Customer Service Outsourcing company. They provide Customer Service Outsourcing and Business Consulting and were established in 2012.

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  • Consumer Links Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Mount Edgecombe, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Consumer Links is a midsize phone answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2015.

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    Mount Edgecombe, South Africa

    220 Flanders Drive
    Mount Edgecombe, South Africa 4300

    301 - 400

    0161 637 9449

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  • Amalfi Outsourcing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Durban, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    50% Chat Support Services
    50% Phone Support Services

    Midsize telephone answering service Amalfi Outsourcing, is located in Durban, South Africa. The team provides Call Center Services and Back Office Outsourcing.

    Read more
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  • Byte Orbit Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    50 - 249
    Cape Town, South Africa

    Services provided

    10% Customer Service Outsourcing
    15% Mobile App Development
    10% API Development +7
    10% Application Management & Support
    10% Business Consulting
    10% Custom Software Development
    10% Low/No Code Development
    10% UX/UI Design
    10% Web Development
    5% Product Marketing

    Focus Areas

    45% Chat Support Services
    45% Email Support Services
    10% Phone Support Services

    Headquartered in Cape Town, South Africa, Byte Orbit is a midsize software development firm. Their services include Custom Software Development and Web Development.

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  • In Africa Connect Logotype

    Not yet reviewed

    $10,000+
    $200 - $300 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    33% Customer Service Outsourcing
    20% Call Center Services
    15% Direct Marketing +3
    15% Market Research
    13% Back Office Outsourcing
    4% Business Consulting

    Focus Areas

    30% Chat Support Services
    40% Phone Support Services
    30% Email Support Services

    Founded in 2011, In Africa Connect is a small Customer Service Outsourcing company headquartered in Cape Town, South Africa. Their team provides Customer Service Outsourcing and Call Center

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  • IntelliBPO Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    50 - 249
    Johannesburg, South Africa

    Services provided

    100% Customer Service Outsourcing

    Focus Areas

    15% Chat Support Services
    75% Phone Support Services
    10% Email Support Services

    IntelliBPO is a midsize Customer Service Outsourcing company. Founded in 2017, the team focuses on Customer Service Outsourcing.

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  • Candies Freelance Agency Pty Ltd Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    15% Customer Service Outsourcing
    20% Call Center Services
    15% HR Outsourcing +7
    10% Recruiting
    10% Sales Outsourcing
    10% Staffing
    5% Advertising
    5% Blockchain
    5% Digital Asset Management
    5% Marketing Strategy

    Focus Areas

    35% Chat Support Services
    35% Email Support Services
    20% Phone Support Services +1
    10% Order Processing & Taking

    Candies Freelance Agency Pty Ltd, a call center, was established in 2024. They focuses on Call Center Services and HR Outsourcing.

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  • 2CT Sales Co. Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    50 - 249
    Durban, South Africa

    Services provided

    10% Customer Service Outsourcing
    60% Sales Outsourcing
    30% Call Center Services

    Focus Areas

    20% Chat Support Services
    35% Email Support Services
    35% Phone Support Services +1
    10% Order Processing & Taking

    Launched in 2022, 2CT Sales Co. Is a Sales Outsourcing company. The team focuses on Sales Outsourcing and Call Center Services and is in Durban, South Africa.

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  • ECONX GROUP Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Services provided

    35% Customer Service Outsourcing
    10% Compliance Consulting
    10% Corporate Relocation +8
    10% Document Digitization & Management
    5% Business Continuity Management
    5% Content Writing Services
    5% Corporate Training & Coaching
    5% Environmental Consulting
    5% HR Consulting
    5% HR Outsourcing
    5% Transcription

    Focus Areas

    15% Chat Support Services
    40% Phone Support Services
    25% Order Processing & Taking +1
    20% Email Support Services

    ECONX GROUP is a Customer Service Outsourcing company. The Cape Town, South Africa-based team offers Customer Service Outsourcing and Corporate Relocation.

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  • Quantanite Logotype

    4.8 4 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Sandton, South Africa

    Services provided

    30% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +2
    20% Sales Outsourcing
    10% Transcription

    Focus Areas

    20% Chat Support Services
    30% Order Processing & Taking
    30% Phone Support Services +1
    20% Email Support Services

    Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

    See all 4 projects

    Reviews mention Easy to work with

    Clients consistently highlight Quantanite's ease of collaboration, noting that their teams integrate seamlessly. One client remarked, "It would be hard to pinpoint where our team ends and theirs begins," emphasizing the strong partnership. Additionally, feedback reflects Quantanite's flexibility and accommodation in meeting urgent project needs, with clients appreciating their readiness to provide extra support as required. Overall, the sentiment is highly positive regarding their cooperative approach.
    • Menu Programming for Food Delivery Company
      5.0 Feb 10, 2021

      It would be hard to pinpoint where our team ends and theirs begins. We work as if we are one team. All of the Quantanite employees have been very easy to work with and easily trained on our systems.

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    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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    United States (2) Canada (1) England (1)

    Sandton, South Africa

    1 Wedgewood Link Road
    Sandton, South Africa 2191

    201 - 250

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  • The Weaver Group Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Services provided

    10% Customer Service Outsourcing
    80% Sales Outsourcing
    10% Call Center Services

    Focus Areas

    20% Chat Support Services
    70% Phone Support Services
    10% Email Support Services

    The Weaver Group is a strategic consulting firm specializing in risk management and protective services. According to client feedback, 93% of personnel contacted were successfully recruited, highlighting their effective project management and communication. Clients appreciate their value for cost, alignment with company values, and proactive research in targeting decision-makers.

    See all 3 projects
    1 of 1 reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of The Weaver Group highlight their effective recruitment strategies and strong project management skills. One client noted a 93% success rate in recruiting personnel, attributing this to The Weaver Group's thorough research and proactive communication. The team's alignment with client values and budget considerations were also praised. However, there is a suggestion for improvement in providing detailed scripts for handling objections during outreach efforts.
    Read 1 Recent Review

    Industry Experience

    The Weaver Group has demonstrated expertise primarily in the Business Services sector, particularly in corporate intelligence and strategic risk management. Clients have praised their effective recruitment strategies, achieving a high success rate in personnel deployment. Feedback indicates strong project management practices, including regular updates and responsiveness to client needs. Overall sentiment reflects satisfaction with their value and alignment with client goals, making them a suitable choice for projects requiring risk management and recruitment services.

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    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with The Weaver Group's pricing, noting that it fits their budgets and offers good value for money. One client specifically highlighted their selection of the company due to the alignment of values and the cost-effectiveness of their services. Overall, the sentiment reflects a strong appreciation for the balance between cost and quality, reinforcing the company's reputation for providing valuable solutions at competitive prices.
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  • Khaltsha Call Centre Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Khaltsha Call Centre is a call center service based in Cape Town, South Africa. Their services include Call Center Services and Back Office Outsourcing.

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  • Boldr. Logotype

    4.8 10 reviews
    $1,000+
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa

    Services provided

    50% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Call Center Services +2
    15% Employer of Record (EOR) Services
    5% Data Annotation Services

    Focus Areas

    25% Chat Support Services
    30% Email Support Services
    30% Phone Support Services +1
    15% Order Processing & Taking

    Boldr. is a Customer Service BPO specializing in Remote Customer Care solutions. Reviews indicate a strong positive reception, with 100% of reviewers highlighting their commitment to partnership and innovation. Their adaptability and customer-centric focus are praised, though there is room for improvement in hiring non-English language support agents.

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    Reviews mention Accommodating

    Clients consistently highlight Boldr.'s accommodating nature, particularly in their exceptional responsiveness to evolving needs and proactive communication. One client noted that Boldr. adapted their strategies effectively to fit specific requirements, showcasing a deep understanding of their business model. The review emphasized the importance of customization, with Boldr. providing tailored support solutions that greatly enhanced client satisfaction. Overall, the sentiment reflects a strong appreciation for Boldr.'s willingness to adapt and deliver on client expectations.
    • Customer Service Outsourcing for GPS Pet Tracker Provider
      4.5 Jan 15, 2024

      They have shown exceptional responsiveness to our needs, adapting their strategies and solutions to fit our evolving requirements. Their proactive approach to communication and problem-solving has been a key factor in the success of our partnership. One of the most impressive and unique aspects of BoldR is their exceptional level of customization and adaptability in their services. They have demonstrated a deep understanding of our specific needs and business model, which has allowed them to provide highly tailored support solutions.

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    Industry Experience

    Boldr. has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and E-commerce. Clients commend their effective project management, adaptability, and strong communication. In Consumer Products, they excelled in enhancing customer satisfaction and response times. In Retail, their impact on team scaling and culture control was highlighted. Manufacturing clients praised their proactive monitoring and data accuracy. Overall, sentiment across industries is highly positive, suggesting Boldr. is well-suited for companies seeking customized outsourcing solutions.

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    Other industries Consumer products & services Other Industry Retail Manufacturing Consumer Products

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Client feedback highlights Boldr.'s strong value for money, with many praising their cost-effectiveness. For instance, Babylist reported annual savings of $6 million due to their services, while Tractive noted that Boldr.'s pricing fit their budget and provided great value. Overall, sentiment is positive, emphasizing that Boldr. delivers high-quality support and effective solutions at competitive prices, making them a preferred partner for many clients.
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  • Bizam-sa Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Alberton, South Africa

    Services provided

    25% Customer Service Outsourcing
    25% Email Marketing
    25% SMS Marketing +1
    25% Sales Outsourcing

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    Bizam-sa is a small Email Marketing company located in Alberton, South Africa. Their services include Email Marketing and Customer Service Outsourcing.

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  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Cape Town, South Africa

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    10% Chat Support Services
    70% Phone Support Services
    15% Email Support Services +1
    5% Order Processing & Taking

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    Cape Town, South Africa

    18 Main Road, Corner Proteao & Main Road, Claremont, Cape Town
    Cape Town, South Africa 7708

    More than 5k

    +27 21 003 1851

    See All Locations (52)
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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 MANGO5
2 Ec3
3 Afrishore BPO
4 The Agentsy BPO
5 ARC Business Process Outsourcing

List of the Top 5 South Africa Chat Support Companies

  1. MANGO5 Logotype

    MANGO5

    Undisclosed
    Undisclosed
    250 - 999
    Cape Town, South Africa

    Ability to deliver

    24/40.0
    16.2/20 Reviews
    2.6/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    30% Chat Support Services
    75% Other
    View Profile Visit Website
  2. Ec3 Logotype

    Ec3

    $10,000+
    < $25 / hr
    50 - 249
    Durban, South Africa

    Ability to deliver

    28.2/40.0
    16/20 Reviews
    7.1/10 Clients & Experience
    5.1/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    10% Chat Support Services
    65% Other
    View Profile Visit Website
  3. Afrishore BPO Logotype

    Afrishore BPO

    $5,000+
    < $25 / hr
    250 - 999
    Sandton, South Africa

    Ability to deliver

    23/40.0
    17.2/20 Reviews
    0/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    20% Chat Support Services
    65% Other
    View Profile Visit Website
  4. The Agentsy BPO Logotype

    The Agentsy BPO

    $1,000+
    < $25 / hr
    50 - 249
    Cape Town, South Africa

    Ability to deliver

    24.8/40.0
    16.2/20 Reviews
    3.6/10 Clients & Experience
    5/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Chat Support Services
    70% Other
    View Profile Visit Website
  5. ARC Business Process Outsourcing Logotype

    ARC Business Process Outsourcing

    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Ability to deliver

    23/40.0
    16.4/20 Reviews
    2.1/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Chat Support Services
    70% Other
    View Profile Visit Website
  6. DSG Logotype

    DSG

    $1,000+
    < $25 / hr
    250 - 999
    Johannesburg, South Africa

    Ability to deliver

    15.5/40.0
    0/20 Reviews
    8.9/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    15% Chat Support Services
    60% Other
    View Profile Visit Website
  7. CCI Global Logotype

    CCI Global

    Undisclosed
    Undisclosed
    10,000+
    Umhlanga, South Africa

    Ability to deliver

    5.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Chat Support Services
    75% Other
    View Profile Visit Website
  8. SourceTalent Logotype

    SourceTalent

    $1,000+
    < $25 / hr
    10,000+
    Durban, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    85% Customer Service Outsourcing
    25% Chat Support Services
    15% Other
    View Profile Visit Website
  9. Consumer Links Logotype

    Consumer Links

    $1,000+
    < $25 / hr
    250 - 999
    Mount Edgecombe, South Africa

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Chat Support Services
    75% Other
    View Profile Visit Website
  10. Amalfi Outsourcing Logotype

    Amalfi Outsourcing

    Undisclosed
    Undisclosed
    50 - 249
    Durban, South Africa

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    50% Chat Support Services
    75% Other
    View Profile Visit Website
  11. Byte Orbit Logotype

    Byte Orbit

    $5,000+
    $50 - $99 / hr
    50 - 249
    Cape Town, South Africa

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    45% Chat Support Services
    90% Other
    View Profile Visit Website
  12. In Africa Connect Logotype

    In Africa Connect

    $10,000+
    $200 - $300 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    0.6/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    33% Customer Service Outsourcing
    30% Chat Support Services
    67% Other
    View Profile Visit Website
  13. IntelliBPO Logotype

    IntelliBPO

    $5,000+
    < $25 / hr
    50 - 249
    Johannesburg, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    100% Customer Service Outsourcing
    15% Chat Support Services
    View Profile Visit Website
  14. Candies Freelance Agency Pty Ltd Logotype

    Candies Freelance Agency Pty Ltd

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    35% Chat Support Services
    85% Other
    View Profile Visit Website
  15. 2CT Sales Co. Logotype

    2CT Sales Co.

    $5,000+
    $50 - $99 / hr
    50 - 249
    Durban, South Africa

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    20% Chat Support Services
    90% Other
    View Profile Visit Website
  16. ECONX GROUP Logotype

    ECONX GROUP

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    15% Chat Support Services
    65% Other
    View Profile Visit Website
  17. Quantanite Logotype

    Quantanite

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Sandton, South Africa

    Ability to deliver

    30.3/40.0
    15.6/20 Reviews
    7.6/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    20% Chat Support Services
    70% Other
    View Profile Visit Website
  18. The Weaver Group Logotype

    The Weaver Group

    $1,000+
    < $25 / hr
    10 - 49
    Cape Town, South Africa

    Ability to deliver

    20.6/40.0
    16.6/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    20% Chat Support Services
    90% Other
    View Profile Visit Website
  19. Khaltsha Call Centre Logotype

    Khaltsha Call Centre

    Undisclosed
    Undisclosed
    2 - 9
    Cape Town, South Africa

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    50% Chat Support Services
    75% Other
    View Profile Visit Website
  20. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Cape Town, South Africa

    Ability to deliver

    35.4/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    25% Chat Support Services
    50% Other
    View Profile Visit Website

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