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Top Answering Service in Kyiv

Ratings Updated: April 3, 2026
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7 Leaders 13 Contenders

20 Companies

Country: Ukraine
City: Kyiv
Inbound Services: Answering services

List of the Top Kyiv Answering Services Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.5 52 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Kyiv, Ukraine

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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    Reviews mention Exceptional performance

    VoiceNation has received exceptional feedback from clients, highlighting their outstanding customer service and effective communication. One client noted, "Their customer service has been great...always available and efficient," while another stated, "Clients love the service, saying it makes us look professional and organized." The consistent praise for responsiveness and professionalism underscores VoiceNation's commitment to client satisfaction, making them a trusted partner for businesses seeking reliable call management solutions.
    • 24/7 Answering Services for Life Coaching Company
      5.0 Feb 26, 2019

      They immediately started providing their service after our first payment, and they’re available 24/7. Even when we had a winter storm, they were still working. Their customer service is incredible, and they’re always energetic and willing to answer my questions.

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    • Call Center Services for Medical Staffing and Recruiting Co.
      5.0 Apr 8, 2022

      What they do is very valuable for us because it allows us to not hire a receptionist or handle these calls ourselves. As a small management staff of four people that manages over 200 people, it’s impossible for us to field all the calls we get. VoiceNation does this flawlessly 99.9% of the time, saving us a lot of work, effort, and headache. They’re outstanding with communication. They reply almost immediately to any requests of problems that we have and come up with answers very quickly.

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    18 of 50 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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    Industry Experience

    Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.

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    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

    Average Project Cost Breakdown

    Less than $10,000 (40) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
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  • Helpware CX Logotype

    4.8 46 reviews
    Premier Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Services provided

    20% Call Center Services
    60% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    65% Answering services
    25% Inbound appointment scheduling
    10% Virtual receptionist

    Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

    See all 46 projects
    1 of 1 Answering services reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    Helpware has received overwhelmingly positive feedback for their Answering services, with clients highlighting their expertise and alignment with company culture. Notably, 100% of reviewers reported satisfaction with project management and timely delivery. Clients appreciated the customization of services to meet specific needs, contributing to improved metrics such as increased handle time. Overall, the sentiment reflects Helpware's strong performance and value in customer service roles.

    Read Most Recent Review

    Industry Experience

    Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.

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    Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

    Average Project Cost Breakdown

    $50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

    What Clients Have Said

    Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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    More responsive than most other service providers

    Helpware CX is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • CCIG Group Logotype

    4.9 23 reviews
    Premier Verified
    $10,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    40% Answering services
    30% Inbound appointment scheduling
    30% Virtual receptionist

    CCIG Group is a distinguished provider of comprehensive Call Center Services, excelling in both Inbound and Outbound Call Handling, Customer Support Services, and Telephonic Support across diverse industries. An impressive 100% of reviewers highlighted their flexibility, professionalism, and outstanding project management, showcasing their commitment to meeting client needs. Their high service quality is reflected in consistent positive feedback, with no significant areas for improvement noted by clients.

    See all 23 projects
    3 of 3 Answering services reviews are 5 stars
    2 new reviews for Answering services in past 6 months
    $1,000,000 – $9,999,999 avg. project cost

    Answering services Experience

    CCIG Group has garnered predominantly positive feedback for their Answering Services, with clients praising their comprehensive call management, lead verification, and customer support capabilities. Notably, 90% of reviewers reported improved response times and enhanced customer satisfaction. Key strengths include their operational reliability and flexibility, successfully managing high call volumes and improving conversion rates. Clients particularly appreciate their proactive communication and adaptability, resulting in long-term partnerships across various industries. Overall, CCIG Group is recognized for delivering significant value and maintaining high service standards.

    Read Most Recent Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently highlight CCIG Group's cost-effectiveness and value for money, noting that their pricing aligns well with budget expectations. Feedback from various clients indicates a strong appreciation for the flexibility and responsiveness of the team, with one stating, 'Good value for cost' and another emphasizing 'pricing fit our budget.' Overall sentiment reflects satisfaction with the balance of quality service and competitive pricing, contributing to positive long-term partnerships.
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    More responsive than most other service providers

    CCIG Group is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

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    Poland (14) Germany (3) Czech Republic (1) France (1)
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  • Simply Contact Logotype

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Services provided

    35% Call Center Services
    55% Customer Service Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    100% Answering services

    Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

    See all 26 projects

    Reviews mention Open to feedback

    Simply Contact demonstrates a strong openness to feedback, as noted by a client from Metro AG, who highlighted their continuous communication and provision of analytics reports. The client emphasized that suggestions for improvement arise during the workflow, indicating an adaptable approach. They appreciated Simply Contact's willingness to address and implement changes based on feedback, reinforcing the overall positive sentiment towards the company's responsiveness and commitment to enhancing service quality.
    • Сall Сenter Services for International Wholesale Retailer
      5.0 Jul 16, 2021

      It is kind of hard to say because, as I said, we constantly get working reports, so points for improvement usually come up during the working process. Simply Contact is always open to the things we want to be improved or implemented.

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    Industry Experience

    Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.

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    Select Industry to see insights

    Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.
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    Kyiv, Ukraine

    Shovkovychna St, 42/44
    Kyiv, Ukraine 01601

    31 - 40

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  • EverHelp Logotype

    5.0 47 reviews
    Verified
    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Services provided

    15% Call Center Services
    65% Customer Service Outsourcing
    15% Back Office Outsourcing +1
    5% Sales Outsourcing

    Focus Areas

    55% Answering services
    25% Inbound appointment scheduling
    20% Virtual receptionist

    EverHelp is a versatile Customer Support Services provider known for its robust Call Center Services, including Inbound and Outbound Call Handling and Telephonic Support. Their reviews indicate a 100% satisfaction rate with their seamless integration, efficient project management, and adaptability to client workflows. Notably, around 83% of reviewers commend their strong cultural fit and effective communication strategies.

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    United States (10) Ukraine (5) Czech Republic (2) Germany (2) England (2) Canada (1) Cyprus (1) India (1) Italy (1) Poland (1) Spain (1) Scotland (1)

    Kyiv, Ukraine

    Kyrylivska Street 40
    Kyiv, Ukraine 02000

    251 - 300

    +380990060342

    See All Locations (2)

    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    4.7

    Willing to Refer

    5.0

    Kyiv-based clients praise EverHelp for their versatile support services, including customer care, inbound call handling, and product support for tech startups. They highlight the company's proactive management, quick response times, and seamless integration into client processes across various projects, from customer service to product support.
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  • LimTC Logotype

    5.0 40 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Services provided

    15% Call Center Services
    50% Customer Service Outsourcing
    25% Back Office Outsourcing +1
    10% HR Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    LimTC is a comprehensive Contact Center Services provider specializing in Customer Support Services, inbound and outbound call handling, and telephonic support. Reviews highlight their professionalism and ability to significantly improve KPIs, such as reducing onboarding time by 40% and increasing customer satisfaction scores. Notably, 100% of reviewers were impressed by LimTC's adaptability and successful project management.

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    Reviews mention Great project management

    Clients consistently praised LimTC for their exceptional project management capabilities. One CEO noted their project management as "seamless and extremely competent," highlighting the efficiency in handling administrative tasks that allowed his team to focus on core functions. Another client remarked on LimTC's "excellent project management skills," emphasizing timely deliveries and effective communication. Overall, the sentiment surrounding LimTC's project management is overwhelmingly positive, with clients appreciating their ability to meet deadlines and adapt to changing needs.
    • Customer Support Resources for Software Development Company
      5.0 Oct 13, 2023

      LimTC did an incredible job. They were quick to adjust to our needs and changes in processes and always delivered on time. Their project manager was always available to discuss teams progress and performance and if there were even slightest issues they made changes on the fly to adjust and assure smooth deliver.

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    • Customer Service Support for Software Development Company
      5.0 Sep 14, 2023

      LimTC exhibited excellent project management skills, consistently delivering items on time and meeting all project milestones. This ensured that our support operations ran smoothly without any disruptions.

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    • Managed IT Services & Consulting for IT Consulting Company
      5.0 Jul 7, 2023

      LimTCt's project management was exemplary. They consistently delivered items on time and ensured effective communication throughout the project.

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    • Customer Support for IT & Digital Transformation Company
      5.0 Jul 6, 2023

      LimTC's project management was excellent. They consistently delivered items on time, maintaining a high level of professionalism and responsiveness. They were quick to understand our needs and provided tailored solutions accordingly, ensuring a seamless customer support experience.

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    • Customer Support Outsourcing for SaaS Company
      5.0 Nov 22, 2021

      Their project management is excellent. We regularly communicate through Slack and WhatsApp.

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    2 of 2 reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Reviewed 2 times in the past 6 months

    Recent reviews for LimTC reflect a highly positive sentiment, highlighting their effective project management and proactive integration into client operations. Clients reported a 25% increase in customer satisfaction and a 40% reduction in administrative workload. They praised LimTC's dedication to understanding their business needs and providing tailored support, although some suggested expanding language capabilities. Overall, LimTC is regarded as a trustworthy partner that enhances operational efficiency and customer engagement.
    Read 2 Recent Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (15) $50,000 to $199,999 (11) Less than $10,000 (3) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight LimTC's competitive pricing and strong value for money, noting that their budget-friendly rates align with the quality of service provided. One client emphasized that LimTC's pricing fit their budget while delivering great value, and another mentioned that despite initial concerns about costs, the ROI proved worthwhile. Overall, sentiment regarding cost-effectiveness is positive, with multiple reviews pointing to significant improvements and measurable outcomes that justify the investment.
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    More responsive than most other service providers

    LimTC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • Global Bilgi Logotype

    4.8 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Services provided

    30% Call Center Services
    20% Corporate Training & Coaching
    20% Customer Service Outsourcing +2
    15% HR Outsourcing
    15% IT Managed Services

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Global Bilgi is a comprehensive Contact Center Services provider specializing in Customer Support, Inbound and Outbound Call Centers, and Telemarketing Services. Reviews highlight their professionalism and strong performance in meeting key performance indicators, with one client noting a 20% revenue target exceedance. While their pricing is higher than competitors, 100% of reviewers value their service quality and transparency.

    See all 3 projects

    Reviews mention Reasonable pricing

    Clients have consistently praised Global Bilgi for their reasonable pricing, noting it as a key factor in their long-term partnerships. One client highlighted, "Global Bilgi has a great combination of price, service quality, and process transparency," indicating that their pricing is competitive while maintaining high service standards. Overall, the sentiment is positive, with clients appreciating the value received in relation to costs, which has contributed to successful project outcomes.
    • Telesales & Customer Service for Telecommunications Company
      5.0 Apr 7, 2021

      Global Bilgi has a great combination of price, service quality, and process transparency. These three main pillars are what helps us meet our targets.

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    2 of 2 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Telecom Service Provider

    5.0 — Global Bilgi served as the call center partner to a telecommunications service provider. They offered 24/7 customer service support for a variety of issues using their own scripts. Read more
    Read 2 Reviews

    Industry Experience

    Global Bilgi has demonstrated expertise primarily in the Consumer Products and Telecommunications industries. Clients appreciate their business-oriented approach, professionalism, and ability to consistently meet KPIs. Feedback highlights their effectiveness in customer support and outsourced services, with significant measurable outcomes such as high customer satisfaction and revenue growth. Overall, sentiment is highly positive, indicating Global Bilgi is well-suited for organizations seeking comprehensive customer service and process management in these sectors.

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    Consumer Products Telecommunications

    Average Project Cost Breakdown

    $200,000 to $999,999 (2)

    What Clients Have Said

    Clients generally perceive Global Bilgi's pricing as higher than competitors, yet they consistently emphasize the value derived from their services. One client noted an annual investment of approximately $360,000, highlighting good results and professionalism. Another client praised their competitive combination of price, service quality, and transparency, asserting that these factors significantly contribute to meeting their targets. Overall, sentiment leans towards recognizing the company's high cost as justified by the quality and effectiveness of their solutions.
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  • Intellink Logotype

    5.0 6 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Services provided

    25% Call Center Services
    40% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    33% Answering services
    34% Virtual receptionist
    33% Inbound appointment scheduling

    Intellink is a versatile service provider specializing in customer support and data annotation. The company has received overwhelmingly positive feedback, with approximately 95% of reviewers highlighting their efficiency, responsiveness, and cost-effectiveness. Clients consistently praise Intellink's ability to deliver high-quality services promptly, with several noting their adeptness in handling tasks without delay, supporting both small projects and broader operational needs.

    See all 6 projects

    Reviews mention Reasonable pricing

    Intellink has received positive feedback regarding their reasonable pricing, with clients appreciating the cost-effectiveness of their services. One CEO highlighted that Intellink is 'reasonably priced' and delivered high-quality services, resulting in reduced expenses for their data extraction and analysis. Another client emphasized that despite a limited budget, Intellink provided dedicated and efficient service, making the project management process easier. Overall, clients perceive Intellink's pricing as competitive within the Ukrainian market.
    • Data Annotation Services for IT Security Company
      5.0 Dec 16, 2020

      Intellink provided high-quality services at a reasonable price. They have a strong core team and responsive project managers. After the project with Intellink, we cut out expenses on data extracting and analysis by numbers.

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    • Data Annotation for Business Intelligence Solution Provider
      5.0 Nov 5, 2020

      We don’t have too many data annotation companies in Ukraine. They were interested in the project and the budget was not too high. They paid attention, did it well, and did it quickly.

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    Industry Experience

    Intellink has demonstrated notable expertise across various industries, including IT Services, Chemicals & Biotechnology, Pharmaceuticals, Healthcare, and Research. Their strengths lie in customer support, data annotation, and operational efficiency, enhancing client satisfaction and project outcomes. Overall, feedback highlights their responsiveness, effective communication, and ability to adapt to project needs, making them a strong candidate for businesses seeking support in these sectors.

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    Select Industry to see insights

    IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare Research

    Average Project Cost Breakdown

    $10,000 to $49,000 (5) $50,000 to $199,999 (1)

    What Clients Have Said

    Intellink is frequently praised for providing effective services at competitive prices. Clients have noted significant savings, such as a 50% reduction in personnel costs compared to in-house hiring. Feedback highlights the company's capability to deliver high-quality results promptly and efficiently, which adds substantial value to their offerings. Overall, clients express satisfaction with the cost-to-value ratio, indicating that Intellink is a cost-effective choice for outsourcing support services.
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    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Reviewers in Kyiv commend Intellink for delivering reliable support services in energy and pharma sectors, including technical support, data management, and export sales expansion. Their multilingual team and high-quality operators facilitate complex projects, ensuring high client satisfaction and operational efficiency.
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  • CATI call center Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Services provided

    50% Call Center Services
    10% Customer Service Outsourcing
    10% Direct Marketing +3
    10% Event Marketing
    10% Market Research
    10% Public Relations

    Focus Areas

    100% Answering services

    CATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.

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  • Adelina BPO Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Adelina BPO is a large call center located in Kyiv, Ukraine and Minsk, Belarus. The team focuses on Call Center Services and Customer Service Outsourcing.

    Read more
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  • Profcallcenter Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Kyiv, Ukraine

    Services provided

    60% Call Center Services
    20% Back Office Outsourcing
    20% Sales Outsourcing

    Focus Areas

    30% Answering services
    40% Virtual receptionist
    30% Inbound appointment scheduling

    Profcallcenter is an answering service. Launched in 2000, their team focuses on Call Center Services and Back Office Outsourcing.

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  • ICC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Kyiv, Ukraine

    Services provided

    100% Call Center Services

    Focus Areas

    25% Answering services
    40% Inbound appointment scheduling
    35% Virtual receptionist

    ICC is a call center service. They are located in Kyiv, Ukraine. Their team offers Call Center Services.

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  • EnergeticHub Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Services provided

    15% Call Center Services
    40% IT Managed Services
    25% Customer Service Outsourcing +2
    10% Back Office Outsourcing
    10% Sales Outsourcing

    Focus Areas

    75% Answering services
    25% Virtual receptionist

    EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.

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  • CallWay Ukraine Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Services provided

    80% Call Center Services
    4% Business Consulting
    4% IT Strategy Consulting +6
    2% CRM Consulting and SI
    2% Custom Software Development
    2% E-Commerce Development
    2% IoT Development
    2% Unified Communications Consulting & SI
    2% Web Development

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Established in 2008, CallWay Ukraine is a small Kyiv, Ukraine-based call center service. Their services include Call Center Services and IT strategy consulting.

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  • Mobilunity BPO Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Kyiv, Ukraine

    Services provided

    10% Call Center Services
    20% Back Office Outsourcing
    15% Customer Service Outsourcing +6
    15% IT Staff Augmentation
    10% HR Consulting
    10% IT Managed Services
    10% Market Research
    5% Other IT Consulting and SI
    5% Other Marketing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Based in Kyiv, Ukraine, Mobilunity BPO is a Back Office Outsourcing company. Launched in 2010, the team provides Back Office Outsourcing and IT staff augmentation.

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  • A.R.C.E. Contact Center Logotype

    5.0 8 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    Focus Areas

    57% Answering services
    29% Inbound appointment scheduling
    14% Virtual receptionist

    A.R.C.E. Contact Center is a company specializing in Contact Center Services, offering both Inbound and Outbound Call Center support. Reviews highlight their cost-effectiveness, timely support, and impressive flexibility, with 100% satisfaction reported by at least one client. Over 70% of clients preferred their telephonic support solutions, underscoring their strong customer care services. However, some feedback suggests improvement in English proficiency could enhance service quality further.

    See all 8 projects

    Industry Experience

    A.R.C.E. Contact Center demonstrates strong expertise across diverse industries, including Gaming, IT Services, Financial Services, and Transportation. Clients appreciate their multilingual support, reliability, and flexibility, particularly in high-pressure situations like the pandemic and geopolitical crises. Positive feedback highlights their ability to fulfill complex project requirements, achieve high KPIs, and maintain timely communication. Potential clients in these sectors can expect a dedicated partner with a proven track record of delivering quality customer support and tailored solutions.

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    Select Industry to see insights

    Gaming IT Services Financial services Transportation

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have consistently noted A.R.C.E. Contact Center's cost-effectiveness and value for money. One CEO highlighted their pricing as aligning well with budget constraints, describing their services as 'good value for cost.' A project manager from BlaBlaCar emphasized that A.R.C.E.'s proposal was the most appealing after a market analysis. Overall, feedback reflects a strong sentiment regarding their competitive pricing coupled with high-quality service delivery.
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    England (2) Cyprus (1) Poland (1) Ukraine (1)

    Review Rating from Clients

    5.0/5.0

    Quality

    4.5

    Schedule

    5.0

    Cost

    4.5

    Willing to Refer

    5.0

    Kyiv clients commend A.R.C.E. Call Center for delivering comprehensive support solutions, including custom voice and feedback systems, with a focus on affordability and efficiency. The team’s responsiveness and clear communication contributed to successful project outcomes.
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  • BSG Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Kyiv, Ukraine

    Services provided

    10% Call Center Services
    10% Blockchain Marketing
    10% Customer Service Outsourcing +7
    10% Cybersecurity
    10% Direct Marketing
    10% Ecommerce Marketing
    10% Email Marketing
    10% IT Managed Services
    10% Other Marketing
    10% Robotics Process Automation

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    BSG offers development and marketplace services, specializing in refining product visions and growth strategies. The reviews highlight BSG's proficiency, timely project completion, and effective communication and project management. Clients appreciate BSG's flexibility, industry experience, and willingness to go the extra mile, with no significant areas for improvement noted.

    See all 2 projects
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  • Zenko Group Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Sales Outsourcing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Zenko Group is a European outsourcing contact center with over 11 years of experience providing tailored customer support and business process outsourcing solutions for clients across the US,

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  • Bird Service Company Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Kyiv, Ukraine

    Services provided

    60% Call Center Services
    40% Customer Service Outsourcing

    Focus Areas

    70% Answering services
    30% Virtual receptionist

    Based in Kyiv, Ukraine, Bird Service Company is a small call center. The team provides Call Center Services and Customer Service Outsourcing.

    Read more
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  • Adapter Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    10 - 49
    Kyiv, Ukraine

    Services provided

    15% Call Center Services
    25% Application Management & Support
    25% Content Marketing +2
    25% Customer Service Outsourcing
    10% Social Media Marketing

    Focus Areas

    45% Answering services
    45% Inbound appointment scheduling
    10% Virtual receptionist

    In Kyiv, Ukraine and Kyiv, Ukraine, Adapter is a small Content Marketing company. Their services include Content Marketing and Application Management & Support.

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  • euroanswer Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    15% IT Managed Services +3
    10% Back Office Outsourcing
    10% Staffing
    5% Recruitment Process Outsourcing

    Focus Areas

    75% Answering services
    25% Inbound appointment scheduling

    Euroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.

    Read more

    Kyiv, Ukraine

    21 Tatarska Street
    Kyiv, Ukraine 04107

    1

    +40 317 305 000

    See All Locations (4)
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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We evaluate service providers using a structured methodology that combines:

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Simply Contact
2 Helpware CX
3 LimTC
4 Global Bilgi
5 EverHelp
6 CCIG Group
7 Intellink

List of the Top 7 Kyiv Answering Services Companies

  1. Simply Contact Logotype

    Simply Contact

    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Ability to deliver

    36.4/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    35% Call Center Services
    100% Answering services
    65% Other
    View Profile Visit Website
  2. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    36.7/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% Call Center Services
    65% Answering services
    80% Other
    View Profile Visit Website
  3. LimTC Logotype

    LimTC

    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Ability to deliver

    37.5/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    15% Call Center Services
    50% Answering services
    85% Other
    View Profile Visit Website
  4. Global Bilgi Logotype

    Global Bilgi

    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Ability to deliver

    30.9/40.0
    15.6/20 Reviews
    5.7/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    30% Call Center Services
    50% Answering services
    70% Other
    View Profile Visit Website
  5. EverHelp Logotype

    EverHelp

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    27.9/40.0
    20/20 Reviews
    1.4/10 Clients & Experience
    6.5/10 Market Presence

    Service focus

    15% Call Center Services
    55% Answering services
    85% Other
    View Profile Visit Website
  6. CCIG Group Logotype

    CCIG Group

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    25.6/40.0
    20/20 Reviews
    0/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    40% Call Center Services
    40% Answering services
    60% Other
    View Profile Visit Website
  7. Intellink Logotype

    Intellink

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    30.5/40.0
    16.2/20 Reviews
    9.7/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    25% Call Center Services
    33% Answering services
    75% Other
    View Profile Visit Website
  8. CATI call center Logotype

    CATI call center

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    50% Call Center Services
    100% Answering services
    50% Other
    View Profile Visit Website
  9. Adelina BPO Logotype

    Adelina BPO

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    70% Call Center Services
    50% Answering services
    30% Other
    View Profile Visit Website
  10. Profcallcenter Logotype

    Profcallcenter

    $1,000+
    < $25 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    2.1/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    60% Call Center Services
    30% Answering services
    40% Other
    View Profile Visit Website
  11. ICC Logotype

    ICC

    Undisclosed
    Undisclosed
    2 - 9
    Kyiv, Ukraine

    Ability to deliver

    7.4/40.0
    0/20 Reviews
    2.1/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    100% Call Center Services
    25% Answering services
    View Profile Visit Website
  12. EnergeticHub Logotype

    EnergeticHub

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    15% Call Center Services
    75% Answering services
    85% Other
    View Profile Visit Website
  13. CallWay Ukraine Logotype

    CallWay Ukraine

    $5,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    80% Call Center Services
    35% Answering services
    20% Other
    View Profile Visit Website
  14. Mobilunity BPO Logotype

    Mobilunity BPO

    Undisclosed
    Undisclosed
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    7.8/40.0
    0/20 Reviews
    0.7/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    10% Call Center Services
    35% Answering services
    90% Other
    View Profile Visit Website
  15. A.R.C.E. Contact Center Logotype

    A.R.C.E. Contact Center

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Call Center Services
    57% Answering services
    30% Other
    View Profile Visit Website
  16. BSG Logotype

    BSG

    Undisclosed
    Undisclosed
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    5.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    10% Call Center Services
    50% Answering services
    90% Other
    View Profile Visit Website
  17. Zenko Group Logotype

    Zenko Group

    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    25% Call Center Services
    35% Answering services
    75% Other
    View Profile Visit Website
  18. Bird Service Company Logotype

    Bird Service Company

    Undisclosed
    Undisclosed
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Call Center Services
    70% Answering services
    40% Other
    View Profile Visit Website
  19. Adapter Logotype

    Adapter

    $5,000+
    < $25 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    15% Call Center Services
    45% Answering services
    85% Other
    View Profile Visit Website
  20. euroanswer Logotype

    euroanswer

    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    30% Call Center Services
    75% Answering services
    70% Other
    View Profile Visit Website

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Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

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Specialties

Inbound Appointment Setting Third Party Verification Appointment Setting Telemarketing Order Processing Outbound Sales Outsourcing Answering Services Lead Generation
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