Home Call Centers Answering Services Ukraine Kyiv

Top Answering Service in Kyiv

Ratings Updated: July 8, 2026

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20 Companies

Country: Ukraine

City: Kyiv

Inbound Services: Answering services

List of the Top Kyiv Answering Services Companies

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What are Featured Providers?
Moneypenny USA (formerly VoiceNation)

4.4 53 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Kyiv, Ukraine

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.

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5 of 7 Answering services reviews are 5 stars

Less than $10,000 avg. project cost

Answering services Experience

Moneypenny USA (formerly VoiceNation) has received overwhelmingly positive feedback for its answering services, with approximately 85% of reviews highlighting their professionalism and adaptability. Clients appreciate the tailored solutions and effective communication, noting a significant reduction in missed calls and improved customer satisfaction. While a few negative comments focus on occasional call handling errors, overall sentiment remains strong, emphasizing Moneypenny's ability to enhance business operations and customer engagement.
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18 of 51 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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This provider is fluent in 2 languages:

English

Spanish

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Helpware CX

4.8 47 reviews

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Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2

10% Content Moderation Services

10% Data Annotation Services

Focus Areas

65% Answering services

25% Inbound appointment scheduling

10% Virtual receptionist

Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

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Reviews mention Helpful
Helpware has received consistently positive feedback regarding their helpfulness across various projects. Clients commend their team for being friendly, professional, and proactive in addressing needs. One client noted, 'The management team is helpful, friendly, and professional,' while another emphasized their 'commitment and willingness to help out.' Overall, clients appreciate the seamless collaboration and effective communication, with one stating, 'Everyone from Helpware has been great to work with.' The sentiment is overwhelmingly favorable, highlighting Helpware’s strong support capabilities.

Call Center Services for Hotel Booking Software Company

5.0 Aug 21, 2023

The management team is helpful, friendly, and professional. The agents are also adept at what they do and curious to learn more and more about our business. The experience was honestly seamless and they continue to be a great partner.
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Customer Support for Custom Meal Service Provider

5.0 Feb 4, 2022

From the agents to the leadership, everyone was always so ready and willing to help. The team's general responsiveness is yet another reason to be appreciative to be working with Helpware. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.
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Customer Tech Support for IT Company

5.0 Oct 4, 2018

The administrative staff was helpful in moving us forward and getting the most out of our support team. No, it was a great experience.
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Staffing for Article Engagement Specialists

4.0 Oct 5, 2018

Everyone from Helpware has been great to work with. The team is extremely friendly and professional in all that they do. They are very easy to contact and maintain communication with.
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Staffing for Article Engagement Specialists

4.0 Oct 5, 2018

Helpware’s commitment and willingness to help out is what makes them so impressive.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent client feedback on Helpware CX highlights their effective marketing support, particularly in customer research, resulting in the acquisition of six new customers. Clients commend the company's fast project management and responsive communication. One reviewer noted choosing Helpware CX for their value and expressed satisfaction with the overall engagement, stating there were no areas for improvement. The sentiment reflects a strong positive experience with Helpware CX's services over the past six months.
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United States (40) Canada (1) Georgia (1) Kenya (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Kyiv, Ukraine

35-39 Hetmana Pavla Skoropadskoho Street
Kyiv, Ukraine 02000
401 - 500

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CCIG Group

4.9 23 reviews
Premier Verified

$10,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

40% Answering services

30% Inbound appointment scheduling

30% Virtual receptionist

CCIG Group is a distinguished provider of comprehensive Call Center Services, excelling in both Inbound and Outbound Call Handling, Customer Support Services, and Telephonic Support across diverse industries. An impressive 100% of reviewers highlighted their flexibility, professionalism, and outstanding project management, showcasing their commitment to meeting client needs. Their high service quality is reflected in consistent positive feedback, with no significant areas for improvement noted by clients.

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3 of 4 reviews are 5 stars

4 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews for CCIG Group reflect a strong overall sentiment, highlighting their exceptional flexibility, responsiveness, and cultural fit. Clients praised their ability to meet and exceed service level agreements, with one noting a 98% call answer rate and another commending a 94% rate maintained year-round. Feedback emphasized the company's quick adaptation to changing needs and effective communication, with all clients expressing satisfaction and no significant areas for improvement identified.
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3 of 3 Answering services reviews are 5 stars

2 new reviews for Answering services in past 6 months

$1,000,000 – $9,999,999 avg. project cost

Answering services Experience

CCIG Group has garnered predominantly positive feedback for their Answering Services, with clients praising their comprehensive call management, lead verification, and customer support capabilities. Notably, 90% of reviewers reported improved response times and enhanced customer satisfaction. Key strengths include their operational reliability and flexibility, successfully managing high call volumes and improving conversion rates. Clients particularly appreciate their proactive communication and adaptability, resulting in long-term partnerships across various industries. Overall, CCIG Group is recognized for delivering significant value and maintaining high service standards.
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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight CCIG Group's cost-effectiveness and value for money, noting that their pricing aligns well with budget expectations. Feedback from various clients indicates a strong appreciation for the flexibility and responsiveness of the team, with one stating, 'Good value for cost' and another emphasizing 'pricing fit our budget.' Overall sentiment reflects satisfaction with the balance of quality service and competitive pricing, contributing to positive long-term partnerships.
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More responsive than most other service providers

CCIG Group is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

35% Call Center Services

55% Customer Service Outsourcing

10% Back Office Outsourcing

Focus Areas

100% Answering services

Simply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability.

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

What Clients Have Said
Overall, client feedback indicates that Simply Contact offers good value for money, with several reviews highlighting their competitive pricing and cost efficiency. For instance, one client noted they selected Simply Contact due to its 'good value for cost,' while another emphasized that their pricing fit their budget. However, there were mentions of areas for improvement in their pricing strategy. The general sentiment reflects satisfaction with the service quality relative to the costs incurred.
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Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

This provider is fluent in 13 languages:

English

Spanish

Arabic

Russian

German

French

Italian

Polish

Ukrainian

Romanian

Dutch

Czech

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Kyiv, Ukraine

Shovkovychna St, 42/44
Kyiv, Ukraine 01601
31 - 40

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

4.9

Willing to Refer

5.0

Kyiv clients commend Simply Contact for delivering efficient, multi-language customer support, CRM integration, and outbound sales services. Their reliable, flexible approach, timely execution, and focus on continuous improvement reflect deep expertise in managing large-scale, complex customer service projects.
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EverHelp

5.0 48 reviews
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

15% Call Center Services

65% Customer Service Outsourcing

15% Back Office Outsourcing +1

5% Sales Outsourcing

Focus Areas

55% Answering services

25% Inbound appointment scheduling

20% Virtual receptionist

EverHelp is a customer service center specializing in contact center services such as inbound and outbound call handling, phone support, and customer care services. Across 100% of reviews, clients praised their strong project management, adaptability, and timely delivery. Approximately 80% highlighted their effective communication, and 60% noted their alignment with company values and culture fit.

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Reviews mention Exceptional performance
Client feedback highlights EverHelp's exceptional performance, particularly in project management and service delivery. One CMO praised their 'amazing management' and noted significant improvements in client satisfaction due to round-the-clock support. Another client commended their 'exceptional project management,' with timely and accurate execution of complex tasks. Overall, clients expressed high satisfaction, recommending EverHelp for its quality of support, responsiveness, and alignment with company values.

HR Outsourcing & IT Support for Music Booking Agency

5.0 Sep 3, 2025

Everhelp's project management has been exceptional. They maintained clear and timely communication, often checking in to ensure our needs were met. Every deliverable was handled on time, and they provided a true white-glove experience. Their responsiveness and ability to adapt to our feedback made the collaboration smooth and highly effective.
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Average Project Cost Breakdown

$10,000 to $49,000 (13) Less than $10,000 (5) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
EverHelp is praised for its cost-effectiveness and strong value for money across multiple client reviews. Clients consistently highlighted that EverHelp's pricing fits their budgets while delivering excellent service quality. For instance, one client noted, 'Good value for cost' and another mentioned, 'Pricing fit our budget.' Overall, the sentiment indicates satisfaction with the balance of cost and the quality of support provided, making EverHelp a preferred choice for businesses seeking reliable customer service solutions.
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Kyiv, Ukraine

Kyrylivska Street 40
Kyiv, Ukraine 02000
251 - 300

+380990060342

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

4.7

Willing to Refer

5.0

Kyiv-based clients praise EverHelp for their versatile support services, including customer care, inbound call handling, and product support for tech startups. They highlight the company's proactive management, seamless integration, and ability to handle complex projects like MVP support and analytics, delivering timely results and high customer satisfaction.
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LimTC

5.0 41 reviews

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

15% Call Center Services

50% Customer Service Outsourcing

25% Back Office Outsourcing +1

10% HR Outsourcing

Focus Areas

50% Answering services

50% Inbound appointment scheduling

LimTC is a distinguished company specializing in Contact Center Services, including Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. The company has garnered overwhelmingly positive feedback, with over 95% of reviews highlighting their professionalism, efficiency, and alignment with client values. Reviewers frequently commend LimTC's ability to enhance customer satisfaction and operational efficiency, with metrics such as a 30% reduction in ticket resolution time and a significant increase in customer satisfaction scores.

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Industry Experience

LimTC has demonstrated expertise across diverse industries including Insurance, IT, Education, and eCommerce. Reviews highlight their effectiveness in enhancing customer support, lead generation, and operational efficiency. Clients commend their strong communication, project management, and ability to integrate seamlessly into existing teams. Overall sentiment reflects high satisfaction, especially in IT and Education sectors, indicating LimTC's potential as a reliable partner for businesses seeking to optimize customer engagement and operational processes.
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Education eCommerce IT Services Financial services Real estate Advertising & marketing Software Information technology Insurance Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (15) $50,000 to $199,999 (11) Less than $10,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
LimTC is frequently praised for its cost-effectiveness and overall value for money. Clients highlighted that their pricing fits within budgets while delivering high-quality services. For instance, one client noted that LimTC's pricing was 'good value for cost' and another mentioned the significant ROI achieved despite initial concerns about the expense. Overall, the sentiment across reviews reflects satisfaction with the financial investment relative to the quality and effectiveness of the services provided.
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More responsive than most other service providers

LimTC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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2 of 2 Kyiv-based reviews are 5 stars

1 Kyiv-based review for Call Center Services in past 6 months

Less than $10,000 avg. project cost for Call Center Services services in Kyiv

Kyiv-based Call Center Services project highlight

Call Center & Customer Support Services for Insurance Agency
5.0 — LimTC provides call center and customer support services for an insurance agency. The team handles client support tasks, like providing proof of insurance, collecting e-signatures, and distributing Read more
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Global Bilgi

4.8 3 reviews

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

30% Call Center Services

20% Corporate Training & Coaching

20% Customer Service Outsourcing +2

15% HR Outsourcing

15% IT Managed Services

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Global Bilgi is a distinguished provider of Contact Center Services, specializing in Customer Support, Telemarketing, and both Inbound and Outbound Call Center functions. Reviewers highlight their professionalism, with approximately 90% noting their strong project management skills and transparency. Clients commend their ability to consistently exceed KPIs, despite slightly higher pricing compared to competitors.

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Reviews mention Transparent
Clients have expressed high satisfaction with Global Bilgi's transparency throughout their partnership. One client noted, 'they are fully supportive and transparent,' highlighting their proactive communication regarding project changes and performance updates. Additionally, the use of an internal project management tool enhances transparency in operations. Overall, the sentiment surrounding transparency is overwhelmingly positive, with clients appreciating the clarity and openness in their interactions with Global Bilgi.

Telesales & Customer Service for Telecommunications Company

5.0 Apr 7, 2021

Global Bilgi meets the deadlines. If an external issue comes up and we need to change our terms and conditions, they inform us proactively and try to adhere to the timelines anyway. There has not been any situation where we discovered something they didn’t inform us about. Whether it’s positive or negative, their team lets us know. Global Bilgi has also developed their own internal project management tool that allows them to look after every step of their activities, calls, and contact with the customers. It helps keep their performance information accurate and transparent.
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2 of 2 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Telecom Service Provider
5.0 — Global Bilgi served as the call center partner to a telecommunications service provider. They offered 24/7 customer service support for a variety of issues using their own scripts. Read more
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Industry Experience

Global Bilgi has demonstrated expertise primarily in the Consumer Products and Telecommunications industries. Clients appreciate their business-oriented approach, professionalism, and ability to consistently meet KPIs. Feedback highlights their effectiveness in customer support and outsourced services, with significant measurable outcomes such as high customer satisfaction and revenue growth. Overall, sentiment is highly positive, indicating Global Bilgi is well-suited for organizations seeking comprehensive customer service and process management in these sectors.
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Consumer Products Telecommunications

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients generally perceive Global Bilgi's pricing as higher than competitors, yet they consistently emphasize the value derived from their services. One client noted an annual investment of approximately $360,000, highlighting good results and professionalism. Another client praised their competitive combination of price, service quality, and transparency, asserting that these factors significantly contribute to meeting their targets. Overall, sentiment leans towards recognizing the company's high cost as justified by the quality and effectiveness of their solutions.
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Intellink

5.0 6 reviews

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

25% Call Center Services

40% Back Office Outsourcing

20% Customer Service Outsourcing +1

15% Sales Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Intellink is a versatile outsourcing service provider specializing in customer support, data annotation, and sales expansion. Reviews indicate strong client satisfaction, with positive feedback highlighting their responsiveness and cost-effective solutions. Approximately 80% of reviews commend Intellink's ability to manage projects efficiently, especially in terms of client communication and project delivery. Some clients note room for improvement in language diversity and onboarding processes.

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Reviews mention High-quality work
Clients consistently praise Intellink for delivering high-quality work, particularly in customer support and data annotation services. Notably, Adverio highlighted the effectiveness of Intellink's operators in managing repetitive tasks, significantly enhancing client satisfaction. Similarly, the CEO of an IT-security company commended Intellink for providing high-quality image segmentation and analysis, resulting in reduced operational costs. Overall, the sentiment reflects a strong commitment to quality and efficiency, with clients expressing confidence in Intellink's capabilities.

BPO for IT Company

5.0 Sep 10, 2021

Intellink was able to cover the needs of selected existing customers with really high satisfaction levels. They were able to discover potential requests of these clients for expanded products.
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BPO Services for Renewable Energy Company

5.0 Jul 15, 2021

At our request they recruited and employed high quality operators which are fully capable to deal with projects. They are really committed.
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Data Annotation Services for IT Security Company

5.0 Dec 16, 2020

Intellink provided high-quality services at a reasonable price. They have a strong core team and responsive project managers.
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Industry Experience

Intellink has worked across various industries, including renewable energy, pharmaceuticals, IT security, and research. Clients commend their responsiveness, efficiency, and ability to handle repetitive tasks effectively, which allows companies to focus on core functions. In the renewable energy sector, they excel in client support, while in pharmaceuticals, their language proficiency aids in expanding export sales. Overall, the sentiment is positive, highlighting Intellink's strong project management and commitment to customer satisfaction, making them a versatile partner.
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Research IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (5) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Intellink as offering excellent value for money, often highlighting their responsive service and efficiency. One client noted, 'you get very effective service with a good price,' while another emphasized saving 'about 50% on 1 employee' compared to in-house hiring. Feedback consistently reflects satisfaction with cost-effectiveness, with multiple clients expressing an intention to expand their engagements due to the strong return on investment.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Kyiv clients appreciate Intellink's versatile support, from technical and customer service in renewable energy to export sales in pharma, emphasizing their disciplined, multilingual team. The company’s ability to handle diverse, complex projects with high responsiveness and quality is highly valued.
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A.R.C.E. Contact Center

5.0 8 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

57% Answering services

29% Inbound appointment scheduling

14% Virtual receptionist

A.R.C.E. Contact Center is a company specializing in Contact Center Services, offering both Inbound and Outbound Call Center support. Reviews highlight their cost-effectiveness, timely support, and impressive flexibility, with 100% satisfaction reported by at least one client. Over 70% of clients preferred their telephonic support solutions, underscoring their strong customer care services. However, some feedback suggests improvement in English proficiency could enhance service quality further.

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Reviews mention Unique expertise
Client feedback highlights A.R.C.E. Contact Center's unique expertise in delivering multilingual customer support and maintaining high performance despite challenging circumstances. A Wargaming representative commended their unwavering commitment and exceptional services, while a BlaBlaCar manager noted their flexibility and ability to manage increased call volumes during crises. Overall, clients express strong satisfaction with A.R.C.E.'s professionalism, timely responses, and dedication to achieving set KPIs, indicating a positive sentiment regarding their expertise.

Customer Support Services for Game Developer

5.0 Apr 10, 2023

The unwavering commitment, expertise, and exceptional services of A.R.C.E. Contact Center have been paramount in delivering an unparalleled gaming experience to our players. Their professionalism and timely responses have enabled us to work collaboratively, and their transparency in communication is noteworthy.
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Industry Experience

A.R.C.E. Contact Center demonstrates strong expertise across diverse industries, including Gaming, IT Services, Financial Services, and Transportation. Clients appreciate their multilingual support, reliability, and flexibility, particularly in high-pressure situations like the pandemic and geopolitical crises. Positive feedback highlights their ability to fulfill complex project requirements, achieve high KPIs, and maintain timely communication. Potential clients in these sectors can expect a dedicated partner with a proven track record of delivering quality customer support and tailored solutions.
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Gaming IT Services Financial services Transportation

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have consistently noted A.R.C.E. Contact Center's cost-effectiveness and value for money. One CEO highlighted their pricing as aligning well with budget constraints, describing their services as 'good value for cost.' A project manager from BlaBlaCar emphasized that A.R.C.E.'s proposal was the most appealing after a market analysis. Overall, feedback reflects a strong sentiment regarding their competitive pricing coupled with high-quality service delivery.
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1 of 1 Kyiv-based review is 5 stars

Unknown avg. project cost for Call Center Services services in Kyiv

Call Center Services project highlight

Call Center Services for Visa Outsourcing Company
5.0 — A.R.C.E. Call Center provides call center support for a visa outsourcing company. They're tasked with providing call, email, and chat support to customers. Read more
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CATI call center

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

50% Call Center Services

10% Customer Service Outsourcing

10% Direct Marketing +3

10% Event Marketing

10% Market Research

10% Public Relations

Focus Areas

100% Answering services

CATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
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Adelina BPO

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

Adelina BPO is a large call center located in Kyiv, Ukraine and Minsk, Belarus. The team focuses on Call Center Services and Customer Service Outsourcing.
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Profcallcenter

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Kyiv, Ukraine

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Sales Outsourcing

Focus Areas

30% Answering services

40% Virtual receptionist

30% Inbound appointment scheduling

Profcallcenter is an answering service. Launched in 2000, their team focuses on Call Center Services and Back Office Outsourcing.
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ICC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Kyiv, Ukraine

Services provided

100% Call Center Services

Focus Areas

25% Answering services

40% Inbound appointment scheduling

35% Virtual receptionist

ICC is a call center service. They are located in Kyiv, Ukraine. Their team offers Call Center Services.
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EnergeticHub

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

15% Call Center Services

40% IT Managed Services

25% Customer Service Outsourcing +2

10% Back Office Outsourcing

10% Sales Outsourcing

Focus Areas

75% Answering services

25% Virtual receptionist

EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
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CallWay Ukraine

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

Kyiv, Ukraine

Services provided

80% Call Center Services

4% Business Consulting

4% IT Strategy Consulting +6

2% CRM Consulting and SI

2% Custom Software Development

2% E-Commerce Development

2% IoT Development

2% Unified Communications Consulting & SI

2% Web Development

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Established in 2008, CallWay Ukraine is a small Kyiv, Ukraine-based call center service. Their services include Call Center Services and IT strategy consulting.
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Mobilunity BPO

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Kyiv, Ukraine

Services provided

10% Call Center Services

20% Back Office Outsourcing

15% Customer Service Outsourcing +6

15% IT Staff Augmentation

10% HR Consulting

10% IT Managed Services

10% Market Research

5% Other IT Consulting and SI

5% Other Marketing

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Based in Kyiv, Ukraine, Mobilunity BPO is a Back Office Outsourcing company. Launched in 2010, the team provides Back Office Outsourcing and IT staff augmentation.
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BSG

5.0 2 reviews

Undisclosed

Undisclosed

50 - 249

Kyiv, Ukraine

Services provided

10% Call Center Services

10% Blockchain Marketing

10% Customer Service Outsourcing +7

10% Cybersecurity

10% Direct Marketing

10% Ecommerce Marketing

10% Email Marketing

10% IT Managed Services

10% Other Marketing

10% Robotics Process Automation

Focus Areas

50% Answering services

50% Virtual receptionist

BSG offers development and marketplace services, specializing in refining product visions and growth strategies. The reviews highlight BSG's proficiency, timely project completion, and effective communication and project management. Clients appreciate BSG's flexibility, industry experience, and willingness to go the extra mile, with no significant areas for improvement noted.

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Zenko Group

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1

25% Sales Outsourcing

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Zenko Group is a European outsourcing contact center with over 11 years of experience providing tailored customer support and business process outsourcing solutions for clients across the US,
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Bird Service Company

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kyiv, Ukraine

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Focus Areas

70% Answering services

30% Virtual receptionist

Based in Kyiv, Ukraine, Bird Service Company is a small call center. The team provides Call Center Services and Customer Service Outsourcing.
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Adapter

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

Kyiv, Ukraine

Services provided

15% Call Center Services

25% Application Management & Support

25% Content Marketing +2

25% Customer Service Outsourcing

10% Social Media Marketing

Focus Areas

45% Answering services

45% Inbound appointment scheduling

10% Virtual receptionist

In Kyiv, Ukraine and Kyiv, Ukraine, Adapter is a small Content Marketing company. Their services include Content Marketing and Application Management & Support.
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euroanswer

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

30% Call Center Services

30% Customer Service Outsourcing

15% IT Managed Services +3

10% Back Office Outsourcing

10% Staffing

5% Recruitment Process Outsourcing

Focus Areas

75% Answering services

25% Inbound appointment scheduling

Euroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.
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Kyiv, Ukraine

21 Tatarska Street
Kyiv, Ukraine 04107
1

+40 317 305 000

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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Helpware CX

2 Simply Contact

3 EverHelp

4 LimTC

5 Global Bilgi

6 CCIG Group

7 Intellink

8 A.R.C.E. Contact Center

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 8 Kyiv Answering Services Companies

Helpware CX

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Ability to deliver

37.1/40.0

17.4/20 Reviews

10/10 Clients & Experience

9.7/10 Market Presence

Service focus

20% Call Center Services

65% Answering services

80% Other

View Profile Visit Website
Simply Contact

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Ability to deliver

36/40.0

16.4/20 Reviews

10/10 Clients & Experience

9.6/10 Market Presence

Service focus

35% Call Center Services

100% Answering services

65% Other

View Profile Visit Website
EverHelp

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Ability to deliver

36.2/40.0

20/20 Reviews

9/10 Clients & Experience

7.2/10 Market Presence

Service focus

15% Call Center Services

55% Answering services

85% Other

View Profile Visit Website
LimTC

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Ability to deliver

38.3/40.0

19.2/20 Reviews

10/10 Clients & Experience

9.2/10 Market Presence

Service focus

15% Call Center Services

50% Answering services

85% Other

View Profile Visit Website
Global Bilgi

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Ability to deliver

30.9/40.0

15.6/20 Reviews

5.7/10 Clients & Experience

9.6/10 Market Presence

Service focus

30% Call Center Services

50% Answering services

70% Other

View Profile Visit Website
CCIG Group

$10,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Ability to deliver

25.6/40.0

20/20 Reviews

0/10 Clients & Experience

5.6/10 Market Presence

Service focus

40% Call Center Services

40% Answering services

60% Other

View Profile Visit Website
Intellink

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Ability to deliver

30.5/40.0

16.2/20 Reviews

9.7/10 Clients & Experience

4.6/10 Market Presence

Service focus

25% Call Center Services

33% Answering services

75% Other

View Profile Visit Website
A.R.C.E. Contact Center

$1,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Ability to deliver

16.2/40.0

16.2/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Call Center Services

57% Answering services

30% Other

View Profile Visit Website
CATI call center

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

50% Call Center Services

100% Answering services

50% Other

View Profile Visit Website
Adelina BPO

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

70% Call Center Services

50% Answering services

30% Other

View Profile Visit Website
Profcallcenter

$1,000+

< $25 / hr

10 - 49

Kyiv, Ukraine

Ability to deliver

7.2/40.0

0/20 Reviews

2.1/10 Clients & Experience

5.2/10 Market Presence

Service focus

60% Call Center Services

30% Answering services

40% Other

View Profile Visit Website
ICC

Undisclosed

Undisclosed

2 - 9

Kyiv, Ukraine

Ability to deliver

7.4/40.0

0/20 Reviews

2.1/10 Clients & Experience

5.4/10 Market Presence

Service focus

100% Call Center Services

25% Answering services

View Profile Visit Website
EnergeticHub

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

15% Call Center Services

75% Answering services

85% Other

View Profile Visit Website
CallWay Ukraine

$5,000+

$50 - $99 / hr

10 - 49

Kyiv, Ukraine

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

80% Call Center Services

35% Answering services

20% Other

View Profile Visit Website
Mobilunity BPO

Undisclosed

Undisclosed

50 - 249

Kyiv, Ukraine

Ability to deliver

7.8/40.0

0/20 Reviews

0.7/10 Clients & Experience

7.1/10 Market Presence

Service focus

10% Call Center Services

35% Answering services

90% Other

View Profile Visit Website
BSG

Undisclosed

Undisclosed

50 - 249

Kyiv, Ukraine

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

10% Call Center Services

50% Answering services

90% Other

View Profile Visit Website
Zenko Group

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Call Center Services

35% Answering services

75% Other

View Profile Visit Website
Bird Service Company

Undisclosed

Undisclosed

10 - 49

Kyiv, Ukraine

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Call Center Services

70% Answering services

40% Other

View Profile Visit Website
Adapter

$5,000+

< $25 / hr

10 - 49

Kyiv, Ukraine

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

15% Call Center Services

45% Answering services

85% Other

View Profile Visit Website
euroanswer

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

30% Call Center Services

75% Answering services

70% Other

View Profile Visit Website

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Updated May 26, 2026

Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

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Guide to Call Center Outsourcing

Updated March 24, 2026

Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing

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Updated March 24, 2026

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Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

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CCIG Group is very responsive

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