Home Call Centers Answering Services Ukraine Kyiv

Top Answering Service in Kyiv

Ratings Updated: February 9, 2026

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7 Leaders 13 Contenders

20 Companies

Country: Ukraine

City: Kyiv

Inbound Services: Answering services

List of the Top Kyiv Answering Services Companies

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What are Featured Providers?
Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Kyiv, Ukraine

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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Reviews mention Exceptional performance
VoiceNation has received exceptional feedback from clients, highlighting their outstanding customer service and effective communication. One client noted, "Their customer service has been great...always available and efficient," while another stated, "Clients love the service, saying it makes us look professional and organized." The consistent praise for responsiveness and professionalism underscores VoiceNation's commitment to client satisfaction, making them a trusted partner for businesses seeking reliable call management solutions.

24/7 Answering Services for Life Coaching Company

5.0 Feb 26, 2019

They immediately started providing their service after our first payment, and they’re available 24/7. Even when we had a winter storm, they were still working. Their customer service is incredible, and they’re always energetic and willing to answer my questions.
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Call Center Services for Medical Staffing and Recruiting Co.

5.0 Apr 8, 2022

What they do is very valuable for us because it allows us to not hire a receptionist or handle these calls ourselves. As a small management staff of four people that manages over 200 people, it’s impossible for us to field all the calls we get. VoiceNation does this flawlessly 99.9% of the time, saving us a lot of work, effort, and headache. They’re outstanding with communication. They reply almost immediately to any requests of problems that we have and come up with answers very quickly.
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18 of 50 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Average Project Cost Breakdown

Less than $10,000 (40) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
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Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)

This provider is fluent in 2 languages:

English

Spanish
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Helpware CX

4.8 46 reviews

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Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

65% Answering services

25% Inbound appointment scheduling

10% Virtual receptionist

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Reviews mention Communicative
The sentiment regarding Helpware's communication is overwhelmingly positive. Clients consistently highlight their outstanding communication skills and the proactive approach taken by the team. For instance, one client noted, "Their communication skills are outstanding, and their project management process is good." Another remarked on Helpware's effectiveness in maintaining clarity, stating, "Even when the organization has been confused about what to do, Helpware has been clear about what they need and what they want to do." Overall, clients express high satisfaction with Helpware's communicative efforts.

Centralization Process & Outsourcing Svcs for Treatment Firm

5.0 Aug 18, 2021

Their communication skills are outstanding, and their project management process is good. Above all, they meet their deadlines. Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.
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Call Center Services for Nonprofit Organization

5.0 Jun 2, 2021

We have weekly check-ins with the customer success lead, team lead, and QA, as well as a monthly QA trends meeting. I've been most impressed by their enthusiastic and proactive approach to calling out things going well, things going poorly, and risks. The communication has helped us move quickly and prevent issues before they happen.
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BPO for Meditation App Business

5.0 Nov 9, 2020

Their project management is excellent. At first, they hosted weekly sessions with our stakeholders where they would present how they were performing against the metrics. Their communication is impressive. The team has been excellent. Even when the organization has been confused about what to do, Helpware has been clear about what they need and what they want to do.
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Call Center Services for Professional Services Company

5.0 Sep 24, 2020

They’ve been very communicative about their schedules and I know what to expect and when to expect it. They hit every aspect of those expectations. There are so many people involved in the onboarding, so it went smoothly. It was quick and efficient.
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Staff Augmentation for Marketing Agency

4.5 Feb 20, 2020

We use Slack to communicate in real-time, and their team is extremely easy to work with. We provide procedures for our projects, and Helpware regularly completes them ahead of schedule. We have regular meetings with our project manager to stay in sync.
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1 of 1 Answering services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Answering services Experience

Helpware has received overwhelmingly positive feedback for their Answering services, with clients highlighting their expertise and alignment with company culture. Notably, 100% of reviewers reported satisfaction with project management and timely delivery. Clients appreciated the customization of services to meet specific needs, contributing to improved metrics such as increased handle time. Overall, the sentiment reflects Helpware's strong performance and value in customer service roles.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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CCIG Group

5.0 21 reviews
Premier Verified

$10,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

Focus Areas

40% Answering services

30% Inbound appointment scheduling

30% Virtual receptionist

CCIG Group is a provider of comprehensive contact center services, specializing in customer support, inbound and outbound call handling, and telephonic support. The company receives overwhelmingly positive feedback, with over 95% of reviewers highlighting their flexibility, professionalism, and commitment to quality service. CCIG Group is praised for its exceptional adaptability and ability to meet evolving client needs efficiently.

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Reviews mention Open to feedback
Clients have expressed a strong sentiment regarding CCIG Group's openness to feedback, highlighting their proactive attitude and adaptability. One client noted that CCIG 'actively listened' and proposed tailored solutions, demonstrating a commitment to aligning with evolving business needs. Minor adjustments were needed initially, but the team swiftly and professionally implemented changes, underscoring their willingness to optimize processes based on client input. Overall, the feedback reflects a positive perception of their collaborative approach.

Customer Service Support for Real Estate Agency

5.0 Aug 21, 2025

There were no major issues during the cooperation. Minor adjustments were needed in the early stages to align communication scripts with our brand tone and industry specifics, but CCIG Group implemented changes quickly and professionally. Their openness to feedback and continuous optimization made the process smooth and efficient.
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Industry Experience

CCIG Group excels in providing customer service across diverse sectors, including eCommerce, energy, retail, telecommunications, medical, and financial services. Clients praise their professionalism, flexibility, and responsiveness, with a consistent track record of meeting KPIs and enhancing customer satisfaction. Noteworthy strengths include multilingual support in the retail and eCommerce sectors and comprehensive service management in telecommunications and medical fields. Overall, CCIG Group is highly regarded across industries for their adaptability, commitment to quality, and strategic partnership approach.
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Transportation Supply Chain, Logistics, and Transport Real estate Recreation Other Industry Automotive Food & Beverages Telecommunications Medical Retail Energy & natural resources Beauty & Cosmetics eCommerce Financial services

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Poland (14) Czech Republic (1) France (1) Germany (1)

Kyiv, Ukraine

20 B Stepana Bandery Avenue
Kyiv, Ukraine 02000
151 - 200

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Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

30% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing

Focus Areas

100% Answering services

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

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2 of 2 Answering services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Answering services Experience

Simply Contact has received positive feedback for their Answering Services, with clients reporting a 25-40% improvement in customer satisfaction and response times. 100% of reviewers noted their effective multi-channel support and project management, highlighting a strong expertise in customer service. Notably, no negative feedback was reported regarding performance or areas for improvement, indicating high client satisfaction. Their ability to adapt strategies and maintain clear communication was also commended, making them a reliable choice for diverse customer support needs.
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Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

This provider is fluent in 11 languages:

English

Spanish

Arabic

Russian

German

French

Italian

Polish

Ukrainian

Romanian

Dutch
Kyiv, Ukraine

Shovkovychna St, 42/44
Kyiv, Ukraine 02000
31 - 40

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4 of 4 Kyiv-based reviews are 5 stars

$200,000 – $999,999 avg. project cost for Call Center Services services in Kyiv

Kyiv-based Call Center Services project highlight

Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
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EverHelp

5.0 46 reviews
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

15% Call Center Services

65% Customer Service Outsourcing

15% Back Office Outsourcing +1

5% Sales Outsourcing

Focus Areas

55% Answering services

25% Inbound appointment scheduling

20% Virtual receptionist

EverHelp specializes in Contact Center Services, providing comprehensive customer support through inbound and outbound call handling, telephonic support, and customer care services. Reviews consistently highlight their effective project management, adaptability, and ability to maintain brand identity, with 100% positive feedback regarding their responsiveness and structured approach. Approximately 80% of reviewers commend their pricing and cultural fit as deciding factors.

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Reviews mention Professional
The overall sentiment regarding EverHelp's professionalism is highly positive. Clients frequently commend the team's organized approach, timely communication, and ability to adapt to changing needs. For instance, one client noted their project management as 'exceptional' and highlighted the clear communication that facilitated a smooth collaboration. Another emphasized the team's professional demeanor, stating that they felt like an extension of their own team. Overall, the feedback reflects a strong appreciation for EverHelp’s reliable and professional service.

Customer Service Outsourcing for IT Company

5.0 Oct 1, 2024

The project management was highly effective, with all key deliverables being completed on schedule. The team demonstrated a high level of professionalism and created a collaborative environment that made working together a positive experience.
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Customer Support & Sales Services for Cloud SaaS Company

5.0 May 16, 2024

Since partnering with EverHelp, our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries. We're highly content with the collaboration between our team and EverHelp. Their readiness and willingness to assist us are consistently impressive.
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Customer Service Outsourcing for Telecommunications Company

5.0 May 15, 2024

Since engaging EverHelp, our resolution rate has improved significantly. They maintain professionalism and responsiveness in their communication. Their dedication to effective communication, coupled with their efficiency, sets them apart.
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Customer Service & Sales Outsourcing for Contact Center

5.0 May 13, 2025

Their professional approach and how quickly they got things done was most impressive. They always stayed organized and delivered results fast. Also, working with their team was a great experience — communication was always smooth, friendly, and easy.
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Customer Support, Sales & Back-Office for CX Services Co

5.0 May 13, 2025

EverHelp did a great job managing the project. Their agents were onboarded on time before our busy season, with no delays. They were very flexible and quickly adapted when our priorities changed. Whenever we had a need or question, they responded quickly and professionally.
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7 of 7 reviews are 5 stars

2 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 7 times in the past 6 months
Recent reviews of EverHelp reflect a strong overall sentiment, highlighting their responsiveness, effective communication, and ability to adapt to client needs. Clients noted significant improvements in response times, with one reporting a drop from hours to under 10 minutes. The team was praised for their structured project management and proactive problem-solving approach, enhancing customer satisfaction and operational efficiency. However, some clients suggested initial onboarding could be streamlined for better efficiency.
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Kyiv, Ukraine

Kyrylivska Street 40
Kyiv, Ukraine 02000
251 - 300

+380990060342

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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

4.7

Willing to Refer

5.0

Kyiv clients appreciate EverHelp's comprehensive support solutions, including customer service, inbound call handling, and product support for startups. They emphasize the company's proactive approach, timely delivery, and ability to adapt to complex project needs across different industries.
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LimTC

5.0 40 reviews

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

15% Call Center Services

50% Customer Service Outsourcing

25% Back Office Outsourcing +1

10% HR Outsourcing

Focus Areas

50% Answering services

50% Inbound appointment scheduling

LimTC is a comprehensive Contact Center Services provider specializing in Customer Support Services, inbound and outbound call handling, and telephonic support. Reviews highlight their professionalism and ability to significantly improve KPIs, such as reducing onboarding time by 40% and increasing customer satisfaction scores. Notably, 100% of reviewers were impressed by LimTC's adaptability and successful project management.

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Reviews mention Team players
Clients consistently praise LimTC for their collaborative approach and integration into existing teams, describing them as a natural extension of their companies. For instance, one CEO noted, "LimTC truly feels like an extension of our company," highlighting their adaptability and commitment. Another client emphasized their seamless integration and constant availability, stating, "They are always available, very easy to manage and extremely adaptable." Overall, the sentiment reflects strong appreciation for LimTC's team-oriented mindset and effective communication.

Customer Support Outsourcing for SaaS Company

5.0 Nov 22, 2021

LimTC is very patient and takes the time to find the best agents for the project. Furthermore, the team is always available. Whenever I call them about an issue, they immediately understand the problem and try to solve it. Overall they’re an excellent team — we’ve got a great working relationship with them.
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Customer Support for Construction Consulting Company

5.0 Jan 10, 2020

Their workflow was seamless and synced from the beginning. Not only did LimTC team do their job well, they integrated with my company and team as if to say we were 1 and the same. Perfect Harmony! What me and my team found impressive was the level of commitment by the LimTC team.
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Client Support for Crypto Firm

5.0 Feb 21, 2019

We were constantly in contact, and they kept us informed on a regular basis about how the team and department were doing. If I felt like we needed detailed information, I could jump on a call or get a fully structured report. Their teamwork, time management, and productivity helped them deliver impressive results.
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Lead Generation for Real Estate Marketing Firm

5.0 Jan 17, 2019

The team is very knowledgeable regarding effective sales. They’re not pushy with our prospective clients, and they utilize the best technologies. They’re easy to work with and have become a part of our team.
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Industry Experience

LimTC has demonstrated extensive expertise in the software, IT services, eCommerce, and education industries, receiving positive feedback for enhancing operational efficiency and customer satisfaction. Clients noted significant improvements in lead generation, customer support, and overall productivity, with measurable outcomes like increased NPS scores and reduced onboarding times. Their strengths include proactive integration into existing workflows and exceptional project management, making them a strong fit for businesses seeking reliable outsourcing solutions in these sectors.
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Information technology eCommerce IT Services Business services Advertising & marketing Education Financial services Real estate Software

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Average Project Cost Breakdown

$10,000 to $49,000 (15) $50,000 to $199,999 (11) Less than $10,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight LimTC's competitive pricing and strong value for money, noting that their budget-friendly rates align with the quality of service provided. One client emphasized that LimTC's pricing fit their budget while delivering great value, and another mentioned that despite initial concerns about costs, the ROI proved worthwhile. Overall, sentiment regarding cost-effectiveness is positive, with multiple reviews pointing to significant improvements and measurable outcomes that justify the investment.
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Review Rating from Clients

4.9/5.0

Quality

5.0

Schedule

5.0

Cost

4.8

Willing to Refer

5.0

Kyiv clients appreciate LimTC’s versatile services, including support, sales, and lead generation, noting their commitment and high-quality work. The team’s proactive management and industry knowledge have consistently achieved measurable outcomes like increased leads, sales, and customer satisfaction.
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Global Bilgi

4.8 3 reviews

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

30% Call Center Services

20% Corporate Training & Coaching

20% Customer Service Outsourcing +2

15% HR Outsourcing

15% IT Managed Services

Focus Areas

50% Answering services

50% Inbound appointment scheduling

Global Bilgi is a comprehensive Contact Center Services provider specializing in Customer Support, Inbound and Outbound Call Centers, and Telemarketing Services. Reviews highlight their professionalism and strong performance in meeting key performance indicators, with one client noting a 20% revenue target exceedance. While their pricing is higher than competitors, 100% of reviewers value their service quality and transparency.

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Reviews mention Transparent
Clients have expressed high satisfaction with Global Bilgi's transparency throughout their partnership. One client noted, 'they are fully supportive and transparent,' highlighting their proactive communication regarding project changes and performance updates. Additionally, the use of an internal project management tool enhances transparency in operations. Overall, the sentiment surrounding transparency is overwhelmingly positive, with clients appreciating the clarity and openness in their interactions with Global Bilgi.

Telesales & Customer Service for Telecommunications Company

5.0 Apr 7, 2021

Global Bilgi meets the deadlines. If an external issue comes up and we need to change our terms and conditions, they inform us proactively and try to adhere to the timelines anyway. There has not been any situation where we discovered something they didn’t inform us about. Whether it’s positive or negative, their team lets us know. Global Bilgi has also developed their own internal project management tool that allows them to look after every step of their activities, calls, and contact with the customers. It helps keep their performance information accurate and transparent.
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2 of 2 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Telecom Service Provider
5.0 — Global Bilgi served as the call center partner to a telecommunications service provider. They offered 24/7 customer service support for a variety of issues using their own scripts. Read more
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Industry Experience

Global Bilgi has demonstrated expertise primarily in the Consumer Products and Telecommunications industries. Clients appreciate their business-oriented approach, professionalism, and ability to consistently meet KPIs. Feedback highlights their effectiveness in customer support and outsourced services, with significant measurable outcomes such as high customer satisfaction and revenue growth. Overall, sentiment is highly positive, indicating Global Bilgi is well-suited for organizations seeking comprehensive customer service and process management in these sectors.
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Consumer Products Telecommunications

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients generally perceive Global Bilgi's pricing as higher than competitors, yet they consistently emphasize the value derived from their services. One client noted an annual investment of approximately $360,000, highlighting good results and professionalism. Another client praised their competitive combination of price, service quality, and transparency, asserting that these factors significantly contribute to meeting their targets. Overall, sentiment leans towards recognizing the company's high cost as justified by the quality and effectiveness of their solutions.
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Intellink

5.0 6 reviews

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

25% Call Center Services

40% Back Office Outsourcing

20% Customer Service Outsourcing +1

15% Sales Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Intellink is a versatile service provider specializing in customer support and data annotation. The company has received overwhelmingly positive feedback, with approximately 95% of reviewers highlighting their efficiency, responsiveness, and cost-effectiveness. Clients consistently praise Intellink's ability to deliver high-quality services promptly, with several noting their adeptness in handling tasks without delay, supporting both small projects and broader operational needs.

See all 6 projects
Reviews mention Efficient
Clients have highlighted Intellink's efficiency through specific feedback, noting their 'high-quality services at a reasonable price' and a 'strong core team' that ensures timely project delivery. One CEO emphasized the 'exact delivery vs promises' and appreciated the project manager's constant availability, providing detailed weekly reports that kept the client informed of progress and challenges. Overall, the sentiment reflects a positive endorsement of Intellink's efficient operational capabilities.

Data Annotation Services for IT Security Company

5.0 Dec 16, 2020

Intellink provided high-quality services at a reasonable price. They have a strong core team and responsive project managers. Efficiency, responsiveness, exact delivery vs promises.
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Industry Experience

Intellink has demonstrated notable expertise across various industries, including IT Services, Chemicals & Biotechnology, Pharmaceuticals, Healthcare, and Research. Their strengths lie in customer support, data annotation, and operational efficiency, enhancing client satisfaction and project outcomes. Overall, feedback highlights their responsiveness, effective communication, and ability to adapt to project needs, making them a strong candidate for businesses seeking support in these sectors.
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IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare Research

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Average Project Cost Breakdown

$10,000 to $49,000 (5) $50,000 to $199,999 (1)

What Clients Have Said
Intellink is frequently praised for providing effective services at competitive prices. Clients have noted significant savings, such as a 50% reduction in personnel costs compared to in-house hiring. Feedback highlights the company's capability to deliver high-quality results promptly and efficiently, which adds substantial value to their offerings. Overall, clients express satisfaction with the cost-to-value ratio, indicating that Intellink is a cost-effective choice for outsourcing support services.
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Review Rating from Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

Kyiv-based clients highlight Intellink's expertise in multilingual customer support, data processing, and technical assistance for renewable energy projects, significantly reducing client workload and enhancing satisfaction. They also praise their efficient export sales support, market insights, and disciplined team for B2B development in Ukraine and the EU.
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CATI call center

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

50% Call Center Services

10% Customer Service Outsourcing

10% Direct Marketing +3

10% Event Marketing

10% Market Research

10% Public Relations

Focus Areas

100% Answering services

CATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
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euroanswer

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

30% Call Center Services

30% Customer Service Outsourcing

15% IT Managed Services +3

10% Back Office Outsourcing

10% Staffing

5% Recruitment Process Outsourcing

Focus Areas

75% Answering services

25% Inbound appointment scheduling

Euroanswer is a telephone answering service. Their team is based in București, Romania and Skopje, North Macedonia and provides Call Center Services and Customer Service Outsourcing.
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Kyiv, Ukraine

21 Tatarska Street
Kyiv, Ukraine 04107
1

+40 317 305 000

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Adelina BPO

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

50% Answering services

50% Virtual receptionist

Adelina BPO is a large call center located in Kyiv, Ukraine and Minsk, Belarus. The team focuses on Call Center Services and Customer Service Outsourcing.
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Profcallcenter

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Kyiv, Ukraine

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Sales Outsourcing

Focus Areas

30% Answering services

40% Virtual receptionist

30% Inbound appointment scheduling

Profcallcenter is an answering service. Launched in 2000, their team focuses on Call Center Services and Back Office Outsourcing.
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ICC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Kyiv, Ukraine

Services provided

100% Call Center Services

Focus Areas

25% Answering services

40% Inbound appointment scheduling

35% Virtual receptionist

ICC is a call center service. They are located in Kyiv, Ukraine. Their team offers Call Center Services.
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EnergeticHub

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

15% Call Center Services

40% IT Managed Services

25% Customer Service Outsourcing +2

10% Back Office Outsourcing

10% Sales Outsourcing

Focus Areas

75% Answering services

25% Virtual receptionist

EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
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CallWay Ukraine

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

Kyiv, Ukraine

Services provided

80% Call Center Services

4% Business Consulting

4% IT Strategy Consulting +6

2% CRM Consulting and SI

2% Custom Software Development

2% E-Commerce Development

2% IoT Development

2% Unified Communications Consulting & SI

2% Web Development

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Established in 2008, CallWay Ukraine is a small Kyiv, Ukraine-based call center service. Their services include Call Center Services and IT strategy consulting.
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Mobilunity BPO

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Kyiv, Ukraine

Services provided

10% Call Center Services

20% Back Office Outsourcing

15% Customer Service Outsourcing +6

15% IT Staff Augmentation

10% HR Consulting

10% IT Managed Services

10% Market Research

5% Other IT Consulting and SI

5% Other Marketing

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Based in Kyiv, Ukraine, Mobilunity BPO is a Back Office Outsourcing company. Launched in 2010, the team provides Back Office Outsourcing and IT staff augmentation.
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A.R.C.E. Contact Center

5.0 8 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

57% Answering services

29% Inbound appointment scheduling

14% Virtual receptionist

A.R.C.E. Contact Center is a company specializing in Contact Center Services, offering both Inbound and Outbound Call Center support. Reviews highlight their cost-effectiveness, timely support, and impressive flexibility, with 100% satisfaction reported by at least one client. Over 70% of clients preferred their telephonic support solutions, underscoring their strong customer care services. However, some feedback suggests improvement in English proficiency could enhance service quality further.

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Reviews mention Professional
The overall sentiment regarding A.R.C.E. Contact Center's professionalism is highly positive. Clients commend their unwavering commitment, expertise, and timely responses, highlighting their ability to deliver on time while addressing specific needs. One client noted their transparency in communication as noteworthy, while another expressed 100% satisfaction with their project management and comprehensive service offerings, including multilingual support. Overall, A.R.C.E. Contact Center is recognized for providing exceptional support and services, with no significant areas for improvement identified.

Customer Support Services for Game Developer

5.0 Apr 10, 2023

Their unwavering commitment, expertise, and exceptional services have been paramount in delivering an unparalleled gaming experience to our players. ARCE's professionalism and timely responses have enabled us to work collaboratively, and their transparency in communication is noteworthy. We have enjoyed working with their team and commend their dedication to providing top-notch support and services.
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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have consistently noted A.R.C.E. Contact Center's cost-effectiveness and value for money. One CEO highlighted their pricing as aligning well with budget constraints, describing their services as 'good value for cost.' A project manager from BlaBlaCar emphasized that A.R.C.E.'s proposal was the most appealing after a market analysis. Overall, feedback reflects a strong sentiment regarding their competitive pricing coupled with high-quality service delivery.
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View projects from:

England (2) Cyprus (1) Poland (1) Ukraine (1)

Review Rating from Clients

5.0/5.0

Quality

4.5

Schedule

5.0

Cost

4.5

Willing to Refer

5.0

Kyiv clients commend A.R.C.E. Call Center for delivering comprehensive support solutions, including custom voice and feedback systems, with a focus on affordability and efficiency. The team’s responsiveness and clear communication contributed to successful project outcomes.
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BSG

5.0 2 reviews

Undisclosed

Undisclosed

50 - 249

Kyiv, Ukraine

Services provided

10% Call Center Services

10% Blockchain Marketing

10% Customer Service Outsourcing +7

10% Cybersecurity

10% Direct Marketing

10% Ecommerce Marketing

10% Email Marketing

10% IT Managed Services

10% Other Marketing

10% Robotics Process Automation

Focus Areas

50% Answering services

50% Virtual receptionist

BSG offers development and marketplace services, specializing in refining product visions and growth strategies. The reviews highlight BSG's proficiency, timely project completion, and effective communication and project management. Clients appreciate BSG's flexibility, industry experience, and willingness to go the extra mile, with no significant areas for improvement noted.

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Zenko Group

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1

25% Sales Outsourcing

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Zenko Group is a European outsourcing contact center with over 11 years of experience providing tailored customer support and business process outsourcing solutions for clients across the US,
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Bird Service Company

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kyiv, Ukraine

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Focus Areas

70% Answering services

30% Virtual receptionist

Based in Kyiv, Ukraine, Bird Service Company is a small call center. The team provides Call Center Services and Customer Service Outsourcing.
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Adapter

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

Kyiv, Ukraine

Services provided

15% Call Center Services

25% Application Management & Support

25% Content Marketing +2

25% Customer Service Outsourcing

10% Social Media Marketing

Focus Areas

45% Answering services

45% Inbound appointment scheduling

10% Virtual receptionist

In Kyiv, Ukraine and Kyiv, Ukraine, Adapter is a small Content Marketing company. Their services include Content Marketing and Application Management & Support.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Simply Contact

2 Helpware CX

3 LimTC

4 Global Bilgi

5 EverHelp

6 CCIG Group

7 Intellink

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 7 Kyiv Answering Services Companies

Simply Contact

$1,000+

< $25 / hr

250 - 999

Warszawa, Poland

Ability to deliver

36.4/40.0

16.8/20 Reviews

10/10 Clients & Experience

9.6/10 Market Presence

Service focus

30% Call Center Services

100% Answering services

70% Other

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Helpware CX

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Ability to deliver

36.7/40.0

17/20 Reviews

10/10 Clients & Experience

9.7/10 Market Presence

Service focus

20% Call Center Services

65% Answering services

80% Other

View Profile Visit Website
LimTC

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Ability to deliver

37.5/40.0

18.6/20 Reviews

10/10 Clients & Experience

8.9/10 Market Presence

Service focus

15% Call Center Services

50% Answering services

85% Other

View Profile Visit Website
Global Bilgi

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Ability to deliver

30.9/40.0

15.6/20 Reviews

5.7/10 Clients & Experience

9.6/10 Market Presence

Service focus

30% Call Center Services

50% Answering services

70% Other

View Profile Visit Website
EverHelp

$5,000+

< $25 / hr

1,000 - 9,999

Warszawa, Poland

Ability to deliver

27.4/40.0

20/20 Reviews

1.4/10 Clients & Experience

5.9/10 Market Presence

Service focus

15% Call Center Services

55% Answering services

85% Other

View Profile Visit Website
CCIG Group

$10,000+

< $25 / hr

1,000 - 9,999

Wrocław, Poland

Ability to deliver

24.8/40.0

20/20 Reviews

0/10 Clients & Experience

4.8/10 Market Presence

Service focus

40% Call Center Services

40% Answering services

60% Other

View Profile Visit Website
Intellink

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Ability to deliver

30.5/40.0

16.2/20 Reviews

9.7/10 Clients & Experience

4.6/10 Market Presence

Service focus

25% Call Center Services

33% Answering services

75% Other

View Profile Visit Website
CATI call center

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

50% Call Center Services

100% Answering services

50% Other

View Profile Visit Website
euroanswer

$1,000+

< $25 / hr

250 - 999

București, Romania

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

30% Call Center Services

75% Answering services

70% Other

View Profile Visit Website
Adelina BPO

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

70% Call Center Services

50% Answering services

30% Other

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Profcallcenter

$1,000+

< $25 / hr

10 - 49

Kyiv, Ukraine

Ability to deliver

7.2/40.0

0/20 Reviews

2.1/10 Clients & Experience

5.2/10 Market Presence

Service focus

60% Call Center Services

30% Answering services

40% Other

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ICC

Undisclosed

Undisclosed

2 - 9

Kyiv, Ukraine

Ability to deliver

7.4/40.0

0/20 Reviews

2.1/10 Clients & Experience

5.4/10 Market Presence

Service focus

100% Call Center Services

25% Answering services

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EnergeticHub

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

15% Call Center Services

75% Answering services

85% Other

View Profile Visit Website
CallWay Ukraine

$5,000+

$50 - $99 / hr

10 - 49

Kyiv, Ukraine

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

80% Call Center Services

35% Answering services

20% Other

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Mobilunity BPO

Undisclosed

Undisclosed

50 - 249

Kyiv, Ukraine

Ability to deliver

7.8/40.0

0/20 Reviews

0.7/10 Clients & Experience

7.1/10 Market Presence

Service focus

10% Call Center Services

35% Answering services

90% Other

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A.R.C.E. Contact Center

$1,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Call Center Services

57% Answering services

30% Other

View Profile Visit Website
BSG

Undisclosed

Undisclosed

50 - 249

Kyiv, Ukraine

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

10% Call Center Services

50% Answering services

90% Other

View Profile Visit Website
Zenko Group

$1,000+

< $25 / hr

50 - 249

Kyiv, Ukraine

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Call Center Services

35% Answering services

75% Other

View Profile Visit Website
Bird Service Company

Undisclosed

Undisclosed

10 - 49

Kyiv, Ukraine

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Call Center Services

70% Answering services

40% Other

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Adapter

$5,000+

< $25 / hr

10 - 49

Kyiv, Ukraine

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

15% Call Center Services

45% Answering services

85% Other

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Latest Answering Services Articles

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How to Build a Budget for Call Center Services [With Template]

Updated December 3, 2025

Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Call Center Budget Template

Guide to Call Center Outsourcing

Updated December 18, 2024

Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing

How To Hire a Call Center in 4 Steps

Updated December 18, 2024

Sydney Wess

Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

Call Center Outsourcing

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Why Trust Clutch

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