Top Phone Support Services in Portugal
1 Leaders 14 Contenders
15 Companies
List of the Top Portugal Customer Service Phone Support Companies
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$250,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
40% Customer Service Outsourcing40% Content Moderation Services20% Call Center ServicesFocus Areas
48% Phone Support Services26% Chat Support Services26% Email Support ServicesSee all 4 projectsConectys is a Customer Support Outsourcing company that excels in providing multilingual customer service and call center solutions. They are praised for their timely and responsive project management, with 100% of reviewers highlighting their effective communication and delivery capabilities. However, improvements in automation and operational transitions were noted as areas for enhancement.
1 of 2 reviews are 5 stars2 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Conectys has received positive feedback in recent reviews, highlighting their timely and responsive communication, as well as their ability to deliver multilingual customer support efficiently. Clients praised Conectys for their impressive onboarding process and flexibility in scaling operations. However, areas for improvement include enhancing automation and faster backfilling of key roles to minimize operational gaps. Overall, the sentiment is favorable, with clients appreciating Conectys's alignment with their values and budget.Was this helpful?
1 of 2 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 2 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Clothing & Accessory Co
5.0 — Conectys provides customer service support to help a clothing and accessory company ensure their consumers are happy with their purchases. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Conectys's competitive pricing and overall value for money. One client noted that their decision to choose Conectys was largely due to the 'pricing fit our budget' and 'good value for cost.' Another client emphasized their proactive communication and consistent performance, which enhanced the perceived value of their services. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Conectys's offerings, despite minor areas for improvement in operational processes.Was this helpful?
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This provider is fluent in 13 languages:
- Mandarin
- English
- Spanish
- Arabic
- Russian
- Portuguese
- German
- French
- Turkish
- Cantonese
- Italian
- Polish
This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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$5,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
65% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +15% Sales OutsourcingFocus Areas
20% Phone Support Services30% Chat Support Services30% Email Support Services +120% Order Processing & TakingSee all 48 projectsEverHelp is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. Their reviews highlight a consistent theme of high-quality service, with 100% of testimonials praising their structured project management and ability to improve response times significantly. Approximately 90% of reviewers commend EverHelp for their proactive problem-solving and clear communication.
1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Everhelp has received positive feedback in recent reviews, highlighting its effective support solutions and operational efficiency. A client noted a 45% reduction in unresolved tickets and improved onboarding experiences due to Everhelp's proactive approach and multilingual support. The project management was described as reliable, with timely delivery of milestones and clear communication. While the initial onboarding phase took longer than anticipated, the overall collaboration was smooth, indicating a strong alignment with client needs and expectations.Was this helpful?
1 of 1 Phone Support Services reviews is 5 starsUnknown avg. project costPhone Support Services Experience
EverHelp has garnered positive feedback in the Phone Support Services domain, with a 97% call acceptance rate and swift call handling metrics. Clients appreciate their seamless integration into existing processes and alignment with brand identity. One reviewer highlighted the company's cultural fit and responsiveness, with no noted areas for improvement. Overall, the sentiment is overwhelmingly positive, indicating a reliable partner for 24/7 inbound call management.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight EverHelp's competitive pricing and exceptional value for money. Many reviews note that the company's pricing aligns well with client budgets while delivering high-quality support services. For instance, one client remarked on EverHelp's 'good value for cost' and 'great culture fit.' Overall sentiment reflects satisfaction with the balance of affordability and quality, with clients appreciating the tangible improvements in customer satisfaction and operational efficiencies achieved through their partnership.Was this helpful?
See All Locations (4)Lisboa, Portugal
Avenida Duque de Loulé 110
Lisboa, Portugal 1050-093101 - 150
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$50,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
20% Customer Service Outsourcing20% Content Moderation Services10% Back Office Outsourcing +510% Call Center Services10% Data Annotation Services10% PEO/Employee Leasing10% Sales Outsourcing10% Social Media MarketingFocus Areas
32% Phone Support Services32% Chat Support Services22% Email Support Services +114% Order Processing & TakingSee all 11 projectsEnshored is a Customer Service BPO specializing in Customer Support Outsourcing and back-office operations. The company is praised for its tailored solutions, delivering services such as data entry and customer service with over 90% SLA compliance. Clients appreciate Enshored’s proactive project management and independence, with no significant areas for improvement noted in reviews.
0 of 1 Phone Support Services reviews is 5 stars$200,000 – $999,999 avg. project costPhone Support Services Experience
Enshored has received overwhelmingly positive feedback for their Phone Support Services, with a 90%+ SLA achievement rate noted. Clients appreciate their independence, proactive approach, and ownership of tasks, often highlighting their capability without requiring additional support. One client specifically praised their excellent communication and timely delivery, reflecting a strong commitment to meeting project goals. Overall, the sentiment is highly favorable, with no significant negative feedback reported.
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Industry Experience
Enshored has demonstrated expertise across various industries, including Arts, Entertainment & Music, Supply Chain, IT, Advertising & Marketing, Financial Services, Hospitality & Leisure, and Education. Clients commend their flexibility, integration, and quality of service, highlighting strengths in customer support, data management, and project execution. Overall sentiment remains positive, with notable success in enhancing operational efficiency and delivering exceptional customer experiences, making Enshored a strong candidate for companies in need of BPO and operational support.
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Business services Arts, entertainment & music Supply Chain, Logistics, and Transport Information technology Advertising & marketing Software Financial services Education Hospitality & leisure Consumer ProductsWas this helpful?
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This provider is fluent in 14 languages:
- English
- Spanish
- Arabic
- Portuguese
- Japanese
- Korean
- French
- Thai
- Italian
- German
- Mandarin
- Russian
This provider is available in 4 time zones:
- Greenwich Mean Time (GMT)
- Central European Time (CET)
- Pacific Standard Time (PST)
- Singapore Standard Time (SGT)
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See All Locations (5)Lisboa, Portugal
Rua Julieta Ferrão, n.º 10, Piso 13.º B 1600-131 LISBOA Portugal
Lisboa, Portugal 1600-13150 - 75
+351 963 843 380
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Undisclosed< $25 / hr10 - 49Alcabideche, Portugal
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing20% Recruiting +220% Recruitment Process Outsourcing10% StaffingFocus Areas
30% Phone Support Services30% Chat Support Services30% Email Support Services +110% Order Processing & TakingSee all 5 projectsMFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.
Industry Experience
VELTRI has received positive feedback primarily in the Food & Beverage industry, where they demonstrated expertise in administrative assistance and data management. Clients appreciated their personalized approach, timely delivery, and strong communication. The overall sentiment is favorable, highlighting VELTRI's strengths in enhancing operational efficiency and supporting business growth. Potential clients in the Food & Beverage sector can expect valuable support tailored to their specific needs.
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Food & BeverageWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with VELTRI's value for money, highlighting a strong alignment between quality and cost. One client noted the 'good value for cost' and appreciated the company's ability to save time on administrative tasks, which contributed to business growth. Overall, the sentiment is positive, with feedback indicating that VELTRI delivers high-quality services while maintaining reasonable pricing, with no suggested improvements from clients.Was this helpful?
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$250,000+< $25 / hr250 - 999Lisboa, Portugal
Services provided
70% Customer Service Outsourcing10% Accounting10% Back Office Outsourcing +25% Finance & Accounting Outsourcing (FAO)5% HR ConsultingFocus Areas
77% Phone Support Services23% Chat Support ServicesAltice Empresas is a Customer Service Outsourcing company based in Lisboa, Portugal. Launched in 1990, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
25% Customer Service Outsourcing40% Call Center Services35% Back Office OutsourcingFocus Areas
35% Phone Support Services35% Chat Support Services30% Email Support ServicesFounded in 2020, Otonomee is a call center company. The agency provides Call Center Services and Back Office Outsourcing, and is midsize.
Read moreSee All Locations (2)Lisboa, Portugal
Avenida 5 de Outubro
Lisboa, Portugal 1050 059301 - 400
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
20% Customer Service Outsourcing50% Back Office Outsourcing20% Call Center Services +110% Sales OutsourcingFocus Areas
50% Phone Support Services50% Order Processing & TakingConnecta Group is a Back Office Outsourcing company. They are based in Lisboa, Portugal and have midsize team of experts. Their services include Back Office Outsourcing and Call Center Services.
Read more -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
25% Customer Service Outsourcing50% Call Center Services25% Sales OutsourcingFocus Areas
80% Phone Support Services20% Email Support ServicesVentask is a telephone answering service. Launched in 2015, the team provides Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
20% Customer Service Outsourcing60% Call Center Services20% Sales OutsourcingFocus Areas
100% Phone Support ServicesPluricall, a call center service, was established in 2001. The midsize team offers Call Center Services and Customer Service Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
10% Customer Service Outsourcing60% Call Center Services10% HR Outsourcing +210% Recruiting10% Sales OutsourcingFocus Areas
100% Phone Support ServicesYOURVOICE, an answering service, focuses on Call Center Services and Sales Outsourcing. The agency is located in Lisboa, Portugal.
Read more -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
10% Customer Service Outsourcing30% HR Consulting10% Back Office Outsourcing +510% Call Center Services10% HR Outsourcing10% Recruiting10% Sales Outsourcing10% StaffingFocus Areas
100% Phone Support ServicesKelly - Portugal is a HR Consulting company in Lisboa, Portugal. Established in 1946, the team provides HR Consulting and Call Center Services.
Read more -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
30% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +115% Back Office OutsourcingFocus Areas
35% Phone Support Services35% Email Support Services15% Chat Support Services +115% Order Processing & TakingCluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.
Read more -
UndisclosedUndisclosed10 - 49Casal de Cambra, Portugal
Services provided
25% Customer Service Outsourcing45% IT Managed Services15% Business Consulting +210% Back Office Outsourcing5% IT Strategy ConsultingFocus Areas
40% Phone Support Services35% Email Support Services25% Chat Support ServicesFIXATE, an IT managed services company, was launched in 2024. They provides IT managed services and Customer Service Outsourcing.
Read moreSee All Locations (4)Casal de Cambra, Portugal
Avenida de Lisboa
Casal de Cambra, Portugal 2605-7912 - 5
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Undisclosed< $25 / hr50 - 249Lisboa, Portugal
Services provided
25% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +210% Back Office Outsourcing10% Recruitment Process OutsourcingFocus Areas
40% Phone Support Services25% Chat Support Services25% Order Processing & Taking +110% Email Support ServicesEssentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
Read moreMore responsive than most other service providers
Get in TouchEssentiel Outsourcing S.L is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (3)Lisboa, Portugal
Praça Duque de Saldanha 1,
Lisboa, Portugal 1050-09416 - 20
+34610428617
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UndisclosedUndisclosed10,000+Braga, Portugal
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +175% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentFocus Areas
70% Phone Support Services15% Email Support Services10% Chat Support Services +15% Order Processing & TakingWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Braga, Portugal
Centro Empresarial de Braga-Lote A4 Ferreiros
Braga, Portugal 4705-3192001 - 5000
+351 21 843 5031
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List of the Top 1 Portugal Customer Service Phone Support Companies
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Undisclosed< $25 / hr10 - 49Alcabideche, Portugal
Ability to deliver
21.1/40.016.4/20 Reviews0.7/10 Clients & Experience4/10 Market PresenceService focus
25% Customer Service Outsourcing30% Phone Support Services75% Other -
$250,000+< $25 / hr250 - 999Lisboa, Portugal
Ability to deliver
6.7/40.00/20 Reviews0/10 Clients & Experience6.7/10 Market PresenceService focus
70% Customer Service Outsourcing77% Phone Support Services30% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
25% Customer Service Outsourcing35% Phone Support Services75% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing50% Phone Support Services80% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Customer Service Outsourcing80% Phone Support Services75% Other -
$5,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing20% Phone Support Services35% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing100% Phone Support Services80% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing35% Phone Support Services70% Other -
$250,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Ability to deliver
23.3/40.015.8/20 Reviews0.6/10 Clients & Experience6.9/10 Market PresenceService focus
40% Customer Service Outsourcing48% Phone Support Services60% Other -
UndisclosedUndisclosed10 - 49Casal de Cambra, Portugal
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
25% Customer Service Outsourcing40% Phone Support Services75% Other -
$50,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Ability to deliver
31.7/40.016.4/20 Reviews6.9/10 Clients & Experience8.4/10 Market PresenceService focus
20% Customer Service Outsourcing32% Phone Support Services80% Other -
Undisclosed< $25 / hr50 - 249Lisboa, Portugal
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Customer Service Outsourcing40% Phone Support Services75% Other -
UndisclosedUndisclosed10,000+Braga, Portugal
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
33% Customer Service Outsourcing70% Phone Support Services67% Other
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