Top Phone Support Services in Portugal
1 Leaders 14 Contenders
15 Companies
List of the Top Portugal Customer Service Phone Support Companies
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$250,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
40% Customer Service Outsourcing35% Content Moderation Services25% Data Annotation ServicesFocus Areas
48% Phone Support Services26% Chat Support Services26% Email Support ServicesSee all 5 projectsConectys is a Customer Service BPO specializing in multilingual customer support and call center solutions. Reviews highlight their timely, responsive communication and effective project management, with 100% of reviewers commending their prompt delivery and ownership. Some suggest improvements in automation and quicker backfilling of key roles, indicating a focus on continuous enhancement.
1 of 3 reviews are 5 stars2 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Conectys has received positive feedback over the last six months, with clients highlighting their timely and responsive project management. One client noted their impressive multilingual support capabilities and flexibility in scaling operations. Another emphasized the effectiveness of their leadership team, achieving over 96% of KPIs. However, some clients suggested improvements in automation and quicker issue flagging. Overall, the sentiment reflects satisfaction with Conectys's service delivery and alignment with client needs.Was this helpful?
1 of 2 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 2 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Clothing & Accessory Co
5.0 — Conectys provides customer service support to help a clothing and accessory company ensure their consumers are happy with their purchases. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Conectys is frequently noted for providing good value for the cost, as several clients highlighted that their pricing fit within budget while still delivering quality service. For instance, a client from a financial services company remarked that Conectys offered good value for their multilingual support. Another review emphasized that Conectys was chosen for their competitive pricing and alignment with project needs, reinforcing the overall sentiment of cost-effectiveness and value.Was this helpful?
See All Locations (8)Lisboa, Portugal
Rua Coronel Bento Roma, 4
Lisboa, Portugal 1700-120401 - 500
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$5,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
65% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +15% Sales OutsourcingFocus Areas
20% Phone Support Services30% Chat Support Services30% Email Support Services +120% Order Processing & TakingSee all 51 projectsEverhelp is a Customer Service Outsourcing company specializing in multilingual support services for various industries, including logistics, technology, and hospitality. Reviews indicate a strong emphasis on proactive problem-solving and efficient communication, with 95% of clients noting improvements in response times and customer satisfaction. Additionally, 85% of reviewers highlighted their seamless integration and project management capabilities.
Reviews mention Great team
Everhelp has received high praise for its exceptional team, with clients noting their professionalism and commitment to quality. One client highlighted the team's impressive management and ability to exceed expectations, leading to significant improvements in customer satisfaction. Another client appreciated the team's passion and effective communication, which contributed to a smoother workflow. Overall, the sentiment reflects a strong endorsement of Everhelp's team dynamics and effectiveness in delivering results.-
Email Support for EdTech Software Company
5.0 Aug 23, 2024The people and how easy it is to interact with them was most impressive about this company. We did not encounter any issues with the EverHelp team.
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Back Office Outsourcing for Translation Services Company
5.0 Aug 22, 2024The people, the team became our colleagues and great fans of our product. EverHelp is ready to be flexible and urgent if you ask them.
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Customer Service Outsourcing for Pop-Up Development Company
5.0 Oct 23, 2024Amazing management, as well as people in the team. The team includes support agents who are passionate about their work, and their retention rates are impressive.
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Back Office Outsourcing for Fitness Apparel Company
5.0 May 15, 2025The EverHelp team was transparent and highly organized. They quickly adapted to any of our changes and always kept in touch. We really liked their team and professional approach to work.
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3 of 3 reviews are 5 stars1 new review for Customer Service Outsourcing services$10,000 – $49,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Everhelp has received positive feedback over the last six months, with clients highlighting significant improvements in customer support metrics. One client noted a reduction in average response times from nine hours to under one hour, and a rise in customer satisfaction from 78% to 92%. Another client praised Everhelp's ability to manage peak season demands effectively, achieving a first-contact resolution rate of 84%. Overall, clients appreciate Everhelp's proactive communication and operational insights, although a few suggested enhancements in reporting details.Was this helpful?
1 of 1 Phone Support Services reviews is 5 starsUnknown avg. project costPhone Support Services Experience
Everhelp has received overwhelmingly positive feedback for its Phone Support Services, with a call acceptance rate exceeding 97% and quick response times. Clients appreciate their seamless integration into existing processes and strong alignment with brand identity. Notably, there are no reported areas for improvement, highlighting their expertise and effective communication. Overall, client sentiment indicates a high level of satisfaction, making Everhelp a strong candidate for similar projects.
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See All Locations (4)Lisboa, Portugal
Avenida Duque de Loulé 110
Lisboa, Portugal 1050-093101 - 150
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$50,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
20% Customer Service Outsourcing20% Content Moderation Services10% Back Office Outsourcing +510% Call Center Services10% Data Annotation Services10% PEO/Employee Leasing10% Sales Outsourcing10% Social Media MarketingFocus Areas
32% Phone Support Services32% Chat Support Services22% Email Support Services +114% Order Processing & TakingSee all 11 projectsEnshored is a Customer Service BPO specializing in Customer Support Outsourcing and back-office operations. The company is praised for its tailored solutions, delivering services such as data entry and customer service with over 90% SLA compliance. Clients appreciate Enshored’s proactive project management and independence, with no significant areas for improvement noted in reviews.
0 of 1 Phone Support Services reviews is 5 stars$200,000 – $999,999 avg. project costPhone Support Services Experience
Enshored has received overwhelmingly positive feedback for their Phone Support Services, with a 90%+ SLA achievement rate noted. Clients appreciate their independence, proactive approach, and ownership of tasks, often highlighting their capability without requiring additional support. One client specifically praised their excellent communication and timely delivery, reflecting a strong commitment to meeting project goals. Overall, the sentiment is highly favorable, with no significant negative feedback reported.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express positive sentiments regarding Enshored's cost and value for money. For example, a customer from Skybound Entertainment emphasized that Enshored provided exceptional value by enhancing customer experience without increasing headcount, saving costs significantly. Another client from ShineX noted that Enshored's services allowed them to provide affordable solutions, resulting in substantial cost savings. Overall, feedback indicates that Enshored offers competitive pricing while delivering high-quality services, making them a favorable choice for various business needs.Was this helpful?
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This provider is fluent in 14 languages:
- English
- Spanish
- Arabic
- Portuguese
- Japanese
- Korean
- French
- Thai
- Italian
- German
- Mandarin
- Russian
This provider is available in 4 time zones:
- Greenwich Mean Time (GMT)
- Central European Time (CET)
- Pacific Standard Time (PST)
- Singapore Standard Time (SGT)
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See All Locations (5)Lisboa, Portugal
Rua Julieta Ferrão, n.º 10, Piso 13.º B 1600-131 LISBOA Portugal
Lisboa, Portugal 1600-13150 - 75
+351 963 843 380
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Undisclosed< $25 / hr10 - 49Alcabideche, Portugal
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing20% Recruiting +220% Recruitment Process Outsourcing10% StaffingFocus Areas
30% Phone Support Services30% Chat Support Services30% Email Support Services +110% Order Processing & TakingSee all 5 projectsMFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.
Industry Experience
VELTRI has received positive feedback primarily in the Food & Beverage industry, where they demonstrated expertise in administrative assistance and data management. Clients appreciated their personalized approach, timely delivery, and strong communication. The overall sentiment is favorable, highlighting VELTRI's strengths in enhancing operational efficiency and supporting business growth. Potential clients in the Food & Beverage sector can expect valuable support tailored to their specific needs.
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Food & BeverageWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with VELTRI's value for money, highlighting a strong alignment between quality and cost. One client noted the 'good value for cost' and appreciated the company's ability to save time on administrative tasks, which contributed to business growth. Overall, the sentiment is positive, with feedback indicating that VELTRI delivers high-quality services while maintaining reasonable pricing, with no suggested improvements from clients.Was this helpful?
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$250,000+< $25 / hr250 - 999Lisboa, Portugal
Services provided
70% Customer Service Outsourcing10% Accounting10% Back Office Outsourcing +25% Finance & Accounting Outsourcing (FAO)5% HR ConsultingFocus Areas
77% Phone Support Services23% Chat Support ServicesAltice Empresas is a Customer Service Outsourcing company based in Lisboa, Portugal. Launched in 1990, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
Read more -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
25% Customer Service Outsourcing40% Call Center Services35% Back Office OutsourcingFocus Areas
35% Phone Support Services35% Chat Support Services30% Email Support ServicesFounded in 2020, Otonomee is a call center company. The agency provides Call Center Services and Back Office Outsourcing, and is midsize.
Read moreSee All Locations (2)Lisboa, Portugal
Avenida 5 de Outubro
Lisboa, Portugal 1050 059301 - 400
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
20% Customer Service Outsourcing50% Back Office Outsourcing20% Call Center Services +110% Sales OutsourcingFocus Areas
50% Phone Support Services50% Order Processing & TakingConnecta Group is a Back Office Outsourcing company. They are based in Lisboa, Portugal and have midsize team of experts. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
25% Customer Service Outsourcing50% Call Center Services25% Sales OutsourcingFocus Areas
80% Phone Support Services20% Email Support ServicesVentask is a telephone answering service. Launched in 2015, the team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
20% Customer Service Outsourcing60% Call Center Services20% Sales OutsourcingFocus Areas
100% Phone Support ServicesPluricall, a call center service, was established in 2001. The midsize team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
10% Customer Service Outsourcing60% Call Center Services10% HR Outsourcing +210% Recruiting10% Sales OutsourcingFocus Areas
100% Phone Support ServicesYOURVOICE, an answering service, focuses on Call Center Services and Sales Outsourcing. The agency is located in Lisboa, Portugal.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
10% Customer Service Outsourcing30% HR Consulting10% Back Office Outsourcing +510% Call Center Services10% HR Outsourcing10% Recruiting10% Sales Outsourcing10% StaffingFocus Areas
100% Phone Support ServicesKelly - Portugal is a HR Consulting company in Lisboa, Portugal. Established in 1946, the team provides HR Consulting and Call Center Services.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
30% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +115% Back Office OutsourcingFocus Areas
35% Phone Support Services35% Email Support Services15% Chat Support Services +115% Order Processing & TakingCluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.
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UndisclosedUndisclosed10 - 49Casal de Cambra, Portugal
Services provided
60% Customer Service Outsourcing25% IT Managed Services15% Business ConsultingFocus Areas
40% Phone Support Services35% Email Support Services25% Chat Support ServicesCustomer Service Outsourcing company FIXATE focuses on Customer Service Outsourcing and IT managed services. They were founded in 2024.
Read moreSee All Locations (4)Casal de Cambra, Portugal
Avenida de Lisboa
Casal de Cambra, Portugal 2605-7912 - 5
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Undisclosed< $25 / hr50 - 249Lisboa, Portugal
Services provided
25% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +210% Back Office Outsourcing10% Recruitment Process OutsourcingFocus Areas
40% Phone Support Services25% Chat Support Services25% Order Processing & Taking +110% Email Support ServicesEssentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
Read moreMore responsive than most other service providers
Get in TouchEssentiel Outsourcing S.L is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (3)Lisboa, Portugal
Praça Duque de Saldanha 1,
Lisboa, Portugal 1050-09416 - 20
+34610428617
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UndisclosedUndisclosed10,000+Braga, Portugal
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +175% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentFocus Areas
70% Phone Support Services15% Email Support Services10% Chat Support Services +15% Order Processing & TakingWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Braga, Portugal
Centro Empresarial de Braga-Lote A4 Ferreiros
Braga, Portugal 4705-3192001 - 5000
+351 21 843 5031
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List of the Top 1 Portugal Customer Service Phone Support Companies
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Undisclosed< $25 / hr10 - 49Alcabideche, Portugal
Ability to deliver
20.1/40.016.4/20 Reviews0.7/10 Clients & Experience3/10 Market PresenceService focus
25% Customer Service Outsourcing30% Phone Support Services75% Other -
$250,000+< $25 / hr250 - 999Lisboa, Portugal
Ability to deliver
4.3/40.00/20 Reviews0/10 Clients & Experience4.3/10 Market PresenceService focus
70% Customer Service Outsourcing77% Phone Support Services30% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
4.1/40.00/20 Reviews0/10 Clients & Experience4.1/10 Market PresenceService focus
25% Customer Service Outsourcing35% Phone Support Services75% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing50% Phone Support Services80% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Customer Service Outsourcing80% Phone Support Services75% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing100% Phone Support Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Ability to deliver
34.1/40.020/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing20% Phone Support Services35% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other -
$250,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Ability to deliver
21.4/40.016/20 Reviews0.6/10 Clients & Experience4.8/10 Market PresenceService focus
40% Customer Service Outsourcing48% Phone Support Services60% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
3.7/40.00/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
30% Customer Service Outsourcing35% Phone Support Services70% Other -
UndisclosedUndisclosed10 - 49Casal de Cambra, Portugal
Ability to deliver
3.7/40.00/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Phone Support Services40% Other -
$50,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Ability to deliver
27.6/40.015.8/20 Reviews6.9/10 Clients & Experience4.9/10 Market PresenceService focus
20% Customer Service Outsourcing32% Phone Support Services80% Other -
Undisclosed< $25 / hr50 - 249Lisboa, Portugal
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
25% Customer Service Outsourcing40% Phone Support Services75% Other -
UndisclosedUndisclosed10,000+Braga, Portugal
Ability to deliver
5.8/40.00/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
33% Customer Service Outsourcing70% Phone Support Services67% Other
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