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Top Phone Support Services in Portugal

Ratings Updated: April 1, 2026
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1 Leaders 13 Contenders

14 Companies

Country: Portugal
Customer Service Outsourcing: Phone Support Services

List of the Top Portugal Customer Service Phone Support Companies

  • Enshored Logotype

    4.8 11 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Lisboa, Portugal

    Services provided

    30% Customer Service Outsourcing
    30% Content Moderation Services
    10% Back Office Outsourcing +5
    10% Call Center Services
    5% Data Annotation Services
    5% PEO/Employee Leasing
    5% Sales Outsourcing
    5% Social Media Marketing

    Focus Areas

    32% Phone Support Services
    32% Chat Support Services
    22% Email Support Services +1
    14% Order Processing & Taking

    Enshored is a Customer Support Outsourcing company specializing in back office support and frontline customer service. Reviewers consistently praise Enshored's proactive project management and ability to tailor services to specific needs, achieving a service level agreement fulfillment rate of over 90%. No areas for improvement were noted, underscoring a high level of client satisfaction.

    See all 11 projects

    Reviews mention Knowledgeable

    Clients have consistently praised Enshored for their knowledgeable agents who demonstrate strong work ethics and provide effective customer support. One client noted that Enshored's team is well-trained, contributing significantly to customer satisfaction rates. Their ability to manage various initiatives and generate insightful reports further highlights their expertise. Overall, the sentiment is positive, emphasizing the company's capability in delivering knowledgeable and professional support.
    • Staff Augmentation for Travel Management Platform
      4.0 Feb 11, 2020

      Their agents have good work ethics. They are knowledgeable and treat their employees well.

      Read Full Review
    Read All Reviews

    Industry Experience

    Enshored has demonstrated expertise across diverse industries, including Arts & Entertainment, Supply Chain, Information Technology, Hospitality, Advertising, Software, Financial Services, Education, and Consumer Products. Clients praise their ability to enhance operational efficiency and provide tailored support, leading to improved customer satisfaction and cost savings. Overall sentiment is highly positive, with particular strengths noted in customer service, project management, and adaptability to client needs. Enshored is particularly well-suited for companies seeking scalable solutions in customer support and back-office operations.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music Supply Chain, Logistics, and Transport Information technology Hospitality & leisure Advertising & marketing Software Financial services Education Business services Consumer Products

    Average Project Cost Breakdown

    $50,000 to $199,999 (4) $200,000 to $999,999 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight Enshored's strong value for money, emphasizing their cost-effective solutions compared to in-house staffing. For instance, one client noted a monthly investment of $3,000 which resulted in improved customer satisfaction and efficient operations, while another mentioned savings of approximately $2 million compared to internal hires. Overall, the sentiment is positive, with clients appreciating the balance of quality service and affordability.
    Read All Reviews

    View projects from:

    United States (9) Scotland (2)

    This provider is fluent in 14 languages:

    • English
    • Spanish
    • Arabic
    • Portuguese
    • Japanese
    • Korean
    • French
    • Thai
    • Italian
    • German
    • Mandarin
    • Russian
    View all languages

    This provider is available in 4 time zones:

    • Greenwich Mean Time (GMT)
    • Central European Time (CET)
    • Pacific Standard Time (PST)
    • Singapore Standard Time (SGT)
    View Profile Visit Website
  • VELTRI Logotype

    5.0 5 reviews
    Undisclosed
    < $25 / hr
    10 - 49
    Alcabideche, Portugal

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    20% Recruiting +2
    20% Recruitment Process Outsourcing
    10% Staffing

    Focus Areas

    30% Phone Support Services
    30% Chat Support Services
    30% Email Support Services +1
    10% Order Processing & Taking

    MFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.

    See all 5 projects

    Industry Experience

    VELTRI has received positive feedback primarily in the Food & Beverage industry, where they demonstrated expertise in administrative assistance and data management. Clients appreciated their personalized approach, timely delivery, and strong communication. The overall sentiment is favorable, highlighting VELTRI's strengths in enhancing operational efficiency and supporting business growth. Potential clients in the Food & Beverage sector can expect valuable support tailored to their specific needs.

    Read All Reviews

    Select Industry to see insights

    Food & Beverage

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with VELTRI's value for money, highlighting a strong alignment between quality and cost. One client noted the 'good value for cost' and appreciated the company's ability to save time on administrative tasks, which contributed to business growth. Overall, the sentiment is positive, with feedback indicating that VELTRI delivers high-quality services while maintaining reasonable pricing, with no suggested improvements from clients.
    Read All Reviews
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  • Altice Empresas Logotype

    Not yet reviewed

    $250,000+
    < $25 / hr
    250 - 999
    Lisboa, Portugal

    Services provided

    70% Customer Service Outsourcing
    10% Accounting
    10% Back Office Outsourcing +2
    5% Finance & Accounting Outsourcing (FAO)
    5% HR Consulting

    Focus Areas

    77% Phone Support Services
    23% Chat Support Services

    Altice Empresas is a Customer Service Outsourcing company based in Lisboa, Portugal. Launched in 1990, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.

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  • Otonomee Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Lisboa, Portugal

    Services provided

    25% Customer Service Outsourcing
    40% Call Center Services
    35% Back Office Outsourcing

    Focus Areas

    35% Phone Support Services
    35% Chat Support Services
    30% Email Support Services

    Founded in 2020, Otonomee is a call center company. The agency provides Call Center Services and Back Office Outsourcing, and is midsize.

    Read more

    Lisboa, Portugal

    Avenida 5 de Outubro
    Lisboa, Portugal 1050 059

    301 - 400

    See All Locations (2)
    View Profile
  • Connecta Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Lisboa, Portugal

    Services provided

    20% Customer Service Outsourcing
    50% Back Office Outsourcing
    20% Call Center Services +1
    10% Sales Outsourcing

    Focus Areas

    50% Phone Support Services
    50% Order Processing & Taking

    Connecta Group is a Back Office Outsourcing company. They are based in Lisboa, Portugal and have midsize team of experts. Their services include Back Office Outsourcing and Call Center Services.

    Read more
    View Profile
  • Ventask Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Lisboa, Portugal

    Services provided

    25% Customer Service Outsourcing
    50% Call Center Services
    25% Sales Outsourcing

    Focus Areas

    80% Phone Support Services
    20% Email Support Services

    Ventask is a telephone answering service. Launched in 2015, the team provides Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Pluricall Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Lisboa, Portugal

    Services provided

    20% Customer Service Outsourcing
    60% Call Center Services
    20% Sales Outsourcing

    Focus Areas

    100% Phone Support Services

    Pluricall, a call center service, was established in 2001. The midsize team offers Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • YOURVOICE Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Lisboa, Portugal

    Services provided

    10% Customer Service Outsourcing
    60% Call Center Services
    10% HR Outsourcing +2
    10% Recruiting
    10% Sales Outsourcing

    Focus Areas

    100% Phone Support Services

    YOURVOICE, an answering service, focuses on Call Center Services and Sales Outsourcing. The agency is located in Lisboa, Portugal.

    Read more
    View Profile
  • Kelly - Portugal Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Lisboa, Portugal

    Services provided

    10% Customer Service Outsourcing
    30% HR Consulting
    10% Back Office Outsourcing +5
    10% Call Center Services
    10% HR Outsourcing
    10% Recruiting
    10% Sales Outsourcing
    10% Staffing

    Focus Areas

    100% Phone Support Services

    Kelly - Portugal is a HR Consulting company in Lisboa, Portugal. Established in 1946, the team provides HR Consulting and Call Center Services.

    Read more
    View Profile
  • Cluster Outsourcing Services Limited Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Lisboa, Portugal

    Services provided

    30% Customer Service Outsourcing
    30% Call Center Services
    25% Sales Outsourcing +1
    15% Back Office Outsourcing

    Focus Areas

    35% Phone Support Services
    35% Email Support Services
    15% Chat Support Services +1
    15% Order Processing & Taking

    Cluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.

    Read more
    View Profile
  • Conectys Logotype

    4.8 2 reviews
    $250,000+
    < $25 / hr
    1,000 - 9,999
    Lisboa, Portugal

    Services provided

    40% Customer Service Outsourcing
    40% Content Moderation Services
    20% Call Center Services

    Focus Areas

    48% Phone Support Services
    26% Chat Support Services
    26% Email Support Services

    Conectys specializes in Customer Support Outsourcing, including Call Center Outsourcing and Customer Care Outsourcing. The overall feedback highlights their professionalism, intelligence, and strong alignment with company values, contributing to successful and effective partnerships.

    See all 2 projects

    Industry Experience

    Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.

    Read All Reviews

    Select Industry to see insights

    Consumer Products

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
    Read All Reviews

    Lisboa, Portugal

    Rua Coronel Bento Roma, 4
    Lisboa, Portugal 1700-120

    401 - 500

    See All Locations (8)
    View Profile
  • FIXATE Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Casal de Cambra, Portugal

    Services provided

    25% Customer Service Outsourcing
    45% IT Managed Services
    15% Business Consulting +2
    10% Back Office Outsourcing
    5% IT Strategy Consulting

    Focus Areas

    40% Phone Support Services
    35% Email Support Services
    25% Chat Support Services

    FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.

    Read more

    Casal de Cambra, Portugal

    Avenida de Lisboa
    Casal de Cambra, Portugal

    2 - 5

    See All Locations (5)
    View Profile
  • Essentiel Outsourcing S.L Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    50 - 249
    Lisboa, Portugal

    Services provided

    25% Customer Service Outsourcing
    30% Call Center Services
    25% Sales Outsourcing +2
    10% Back Office Outsourcing
    10% Recruitment Process Outsourcing

    Focus Areas

    40% Phone Support Services
    25% Chat Support Services
    25% Order Processing & Taking +1
    10% Email Support Services

    Essentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.

    Read more

    Lisboa, Portugal

    Praça Duque de Saldanha 1,
    Lisboa, Portugal 1050-094

    16 - 20

    +34610428617

    See All Locations (3)
    View Profile
  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Braga, Portugal

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    70% Phone Support Services
    15% Email Support Services
    10% Chat Support Services +1
    5% Order Processing & Taking

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    Braga, Portugal

    Centro Empresarial de Braga-Lote A4 Ferreiros
    Braga, Portugal 4705-319

    2001 - 5000

    +351 21 843 5031

    See All Locations (52)
    View Profile

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1 VELTRI

List of the Top 1 Portugal Customer Service Phone Support Companies

  1. VELTRI Logotype

    VELTRI

    Undisclosed
    < $25 / hr
    10 - 49
    Alcabideche, Portugal

    Ability to deliver

    21.1/40.0
    16.4/20 Reviews
    0.7/10 Clients & Experience
    4/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    30% Phone Support Services
    75% Other
    View Profile Visit Website
  2. Altice Empresas Logotype

    Altice Empresas

    $250,000+
    < $25 / hr
    250 - 999
    Lisboa, Portugal

    Ability to deliver

    6.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    70% Customer Service Outsourcing
    77% Phone Support Services
    30% Other
    View Profile Visit Website
  3. Otonomee Logotype

    Otonomee

    Undisclosed
    Undisclosed
    250 - 999
    Lisboa, Portugal

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    35% Phone Support Services
    75% Other
    View Profile Visit Website
  4. Connecta Group Logotype

    Connecta Group

    Undisclosed
    Undisclosed
    250 - 999
    Lisboa, Portugal

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    50% Phone Support Services
    80% Other
    View Profile Visit Website
  5. Ventask Logotype

    Ventask

    Undisclosed
    Undisclosed
    50 - 249
    Lisboa, Portugal

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    80% Phone Support Services
    75% Other
    View Profile Visit Website
  6. Pluricall Logotype

    Pluricall

    Undisclosed
    Undisclosed
    50 - 249
    Lisboa, Portugal

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    100% Phone Support Services
    80% Other
    View Profile Visit Website
  7. YOURVOICE Logotype

    YOURVOICE

    Undisclosed
    Undisclosed
    250 - 999
    Lisboa, Portugal

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    100% Phone Support Services
    90% Other
    View Profile Visit Website
  8. Kelly - Portugal Logotype

    Kelly - Portugal

    Undisclosed
    Undisclosed
    50 - 249
    Lisboa, Portugal

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    100% Phone Support Services
    90% Other
    View Profile Visit Website
  9. Cluster Outsourcing Services Limited Logotype

    Cluster Outsourcing Services Limited

    Undisclosed
    Undisclosed
    250 - 999
    Lisboa, Portugal

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    35% Phone Support Services
    70% Other
    View Profile Visit Website
  10. Conectys Logotype

    Conectys

    $250,000+
    < $25 / hr
    1,000 - 9,999
    Lisboa, Portugal

    Ability to deliver

    22.1/40.0
    14.6/20 Reviews
    0.6/10 Clients & Experience
    6.9/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    48% Phone Support Services
    60% Other
    View Profile Visit Website
  11. FIXATE Logotype

    FIXATE

    Undisclosed
    Undisclosed
    10 - 49
    Casal de Cambra, Portugal

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    40% Phone Support Services
    75% Other
    View Profile Visit Website
  12. Enshored Logotype

    Enshored

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Lisboa, Portugal

    Ability to deliver

    31.9/40.0
    16.6/20 Reviews
    6.9/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    32% Phone Support Services
    70% Other
    View Profile Visit Website
  13. Essentiel Outsourcing S.L Logotype

    Essentiel Outsourcing S.L

    Undisclosed
    < $25 / hr
    50 - 249
    Lisboa, Portugal

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    40% Phone Support Services
    75% Other
    View Profile Visit Website
  14. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Braga, Portugal

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    33% Customer Service Outsourcing
    70% Phone Support Services
    67% Other
    View Profile Visit Website

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