Name: EverHelp
Address: Kyrylivska Street 40, Kyiv, Ukraine, 02000, UA
Telephone: +380990060342
Price range: < $25
Rating: 5.0

Your trusted customer support outsourcing partner

Our approach to customer support is simple — it must be tied to business goals. No matter the size or location of your business, we set up a support model that meets your specific needs.

EverHelp offers 24/7 coverage across all key customer channels, delivering support in 30+ languages via email, live chat, phone, social media, proprietary CMS platforms, and more. Our services include strict quality control to ensure your brand is represented the way you intend.

Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Kyiv, Ukraine
Year founded
Founded 2021
Languages
Timezones

Overview by:

Nataliia Onyshkevych

Chief Executive Officer About the Team

ACT: Australia Central Time (ACT)

AGT: Argentina Standard Time (AGT)

AKST: Alaska Standard Time (AKST)

ART: (Arabic) Egypt Standard Time (ART)

AST: Arabia Standard Time (AST)

AET: Australia Eastern Time (AET)

BST: Bangladesh Standard Time (BST)

BET: Brazil Eastern Time (BET)

CAT: Central African Time (CAT)

CET: Central European Time (CET)

CNT: Canada Newfoundland Time (CNT)

COT: Colombia Time (COT)

CST: Central Standard Time (CST)

CTT: China Taiwan Time (CTT)

EAT: Eastern African Time (EAT)

EST: Eastern Standard Time (EST)

EET: Eastern European Time (EET)

GMT: Greenwich Mean Time (GMT)

GST: Gulf Standard Time (GST)

HST: Hawaii Standard Time (HST)

IDT: Israel Daylight Time (IDT)

IET: Indiana Eastern Standard Time (IET)

IST: India Standard Time (IST)

JST: Japan Standard Time (JST)

MET: Middle East Time (MET)

MIT: Midway Islands Time (MIT)

MST: Mountain Standard Time (MST)

NET: Near East Time (NET)

NST: New Zealand Standard Time (NST)

PNT: Phoenix Standard Time (PNT)

PRT: Puerto Rico and US Virgin Islands Time (PRT)

PST: Pacific Standard Time (PST)

PLT: Pakistan Lahore Time (PLT)

SAST: South African Standard Time (SAST)

SGT: Singapore Standard Time (SGT)

SST: Solomon Standard Time (SST)

UTC: Universal Coordinated Time (UTC)

VST: Vietnam Standard Time (VST)

No have been added yet...

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.9 /5

What Clients Have Said

EverHelp offers competitive pricing and good value, fitting various budgets. Clients report reduced operational costs and improved efficiency, with many citing high satisfaction from prompt responses and effective support. Specific project costs and sizes were not detailed, but the overall feedback emphasizes affordability and quality service.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 34 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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EverHelp Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.9
Cost 4.9
Willing to Refer 4.9

Top Mentions

Review Highlights

Positive Client Relationships

EverHelp is appreciated for its client-oriented approach, maintaining strong relationships through effective communication, empathy, and responsiveness to feedback.
Scalable Support Solutions

EverHelp effectively scales support teams to meet client needs during peak demand periods, providing flexible and reliable service without sacrificing quality.
Challenges with Initial Setup

Some clients noted initial delays during the onboarding phase due to alignment and setup requirements, but these were resolved quickly and did not affect overall project success.
High Customer Satisfaction

Clients report increased customer satisfaction scores due to EverHelp's efficient support processes and proactive communication, which address customer needs promptly.
Efficient Response Times

EverHelp is noted for significantly reducing response times across various support channels, leading to increased customer satisfaction and fewer unresolved inquiries.
Proactive Workflow Improvements

Clients commend EverHelp for identifying and suggesting improvements in customer support workflows, which reduce support load and enhance efficiency over time.

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EverHelp Reviews

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Email Marketing
Less than $10,000
Mar. - June 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Everything was good."

Aug 23, 2024

CEO, PioGroup

Alexey Shapran

Education
United Kingdom
11-50 Employees
Online Review
Verified

EverHelp provided email support for an education technology software company. The team handled customer inquiries and streamlined the communication process by managing a high volume of emails.

Thanks to EverHelp’s efforts, the client saw positive feedback and high satisfaction scores from customers who interacted with their email. The team efficiently reduced backlogs and communicated well through virtual meetings and email. Overall, they were easy to interact with.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of PioGroup

Describe what your company does in a single sentence.

EdTech software development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

We needed to cover our email support, ensuring that all customer inquiries were handled efficiently and effectively. This involved managing a high volume of emails, maintaining quick response times, and providing accurate and helpful information. The goal was to improve customer satisfaction and streamline our communication process.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Good value for cost
Company values aligned

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've decided to outsource our email channel and have proceeded with the Shared Team option.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Feedback and satisfaction scores from customers who interacted with our email communications improved, suggesting a better overall experience. We also reduced our backlog.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EverHelp did their best regarding time management.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The people and how easy it is to interact with them.

Are there any areas for improvement or something EverHelp could have done differently?

Everything was good. We did not encounter any issues with the EverHelp team.

RATINGS

5.0

Back Office Outsourcing Call Center Services Email Marketing
$10,000 to $49,999
Nov. 2022 - June 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"All objectives went smoothly and efficiently."

Aug 22, 2024

CEO, BiLingoPlus LSP

Olesya Kuchugura

Business services
Berlin, Germany
11-50 Employees
Online Review
Verified

EverHelp managed calls, emails and live chat for a translation services company. They developed a knowledge base to boost customer self-service and implemented data security measures.

EverHelp's comprehensive, user-friendly knowledge base helped the client achieve their goals smoothly and efficiently. The team was effective in managing tasks and communicating online. Overall, the engagement brought a positive working experience.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of BiLingoPlus LSP

Describe what your company does in a single sentence.

BiLingoPlus specializes in providing high-quality localization and translation services, with a focus on IT-related content.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Developing and maintaining a knowledge base to empower customers with self-service options.
Ensuring data security and privacy in all customer interactions to build trust and compliance.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Pricing fit our budget
Referred to me
Company values aligned

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp, as a support service provider, developed a comprehensive, user-friendly knowledge base to boost customer self-service and streamline support efficiency. They implemented robust data security measures and ensured compliance with data protection regulations. The dedicated team effectively managed calls, emails and live chat.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

FRT changed as we aimed and we got monthly statistics for the product, offering insights into performance trends and areas for improvement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All objectives went smoothly and efficiently.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The people, the team became our colleagues and great fans of our product

Are there any areas for improvement or something EverHelp could have done differently?

Sometimes the have overloaded periods and you need to wate 1-2 weeks to get new agents, but EverHelp is ready to be flexible and urgent if you ask them

RATINGS

5.0

IT Staff Augmentation
$50,000 to $199,999
Oct. 2022 - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was impressed with their attitude toward work."

Aug 22, 2024

Marketing Manager, Spendbase

Aram Atanesyan

Financial services
Lewes, Delaware
51-200 Employees
Online Review
Verified

A financial services company hired EverHelp to get skilled customer support resources who could provide assistance across various channels. The resources should also be proficient in multiple languages.

Thanks to EverHelp’s resources, the client achieved better customer satisfaction ratings. Their efficiency, support response times, and cost savings also improved. Overall, the team managed the engagement well and delivered everything as expected. Their attitude toward their work was commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Spendbase

Describe what your company does in a single sentence.

We cut software expenses for companies and optimize their resources

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

We engaged EverHelp to enhance our current in-house team with additional resources, as the high peak period went. However, we decided to go further as we were satisfied with the quality

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Pricing fit our budget
Company values aligned

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We required a skilled customer support team capable of offering assistance across various channels. We needed a team proficient in multiple languages. We aimed to assign our support functions to a dependable provider to free up resources for more critical tasks of our in-house team during the peak period.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As EverHelp demonstrates progress they improved customer satisfaction ratings, increased efficiency in support response times, and cost savings due to optimized resource allocation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed to match all the SLAs, as we had set before the cooperation.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their attitude toward work.

Are there any areas for improvement or something EverHelp could have done differently?

I can’t name something that was inappropriate, though it would be great to have more languages affordable for support providing.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Less than $10,000
Aug. 2022 - Jan. 2024

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was pleased to work with such talented people."

Jun 22, 2024

SEO, Softbook

Katerina Plakhtiy

Education
Ukraine
11-50 Employees
Online Review

EverHelp provided call center services for an LMS platform. The team was responsible for scheduling calls, providing customer support and QA, and addressing issues as they arose.

The SLAs were targeted as discussed and delivered on time. EverHelp was highly collaborative from a workflow standpoint, and internal stakeholders were particularly impressed with the service provider's team dynamic and vast technical expertise.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the SEO of Softbook

Describe what your company does in a single sentence.

Softbook LMS is a platform for online schools to improve course sales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Managing customer inquiries and issues across various communication channels
Streamlining support processes to reduce costs and improve operational efficiency

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Referred to me
Company values aligned
Pricing

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The EverHelp team scheduled a call with us to go over the process and make sure everything was done as we requested. They set up a strong quality assurance process based on our feedback. They returned the work to us on time and promptly addressed any issues that came up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The SLAs were targeted as we discussed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The work was delivered on time and we had regular brainstorm sessions between our managers.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We had fun with their Team Lead. I was pleased to work with such talented people.

Are there any areas for improvement or something EverHelp could have done differently?

We were satisfied with EverHelp's services, though we would like to have more multilingual agents. EverHelp seems to be able to deliver this.

RATINGS

5.0

Customer Service Outsourcing
Confidential
Dec. 2023 - Feb. 2024

5.0

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.5

"We liked the predictable scale-up MySignature provided."

Jun 21, 2024

Marketer, MySignature

Anonymous

Advertising & marketing
Lviv, Ukraine
11-50 Employees
Online Review

MySignature offered customer service outsourcing services for an email signature generator. MySignature connected with the client's customers through live chat and email, taking control of the client's reviews.

MySignature's work led to improvement in the client's product score and 24-hour attention coverage. The team provided predictable scale-up ability to the client. MySignature delivered work on time and communicated via email and virtual meetings with the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketer of MySignature

Describe what your company does in a single sentence.

MySignature is an online email signature generator that helps create professional and branded email signatures for Gmail, Outlook, Apple Mail, Thunderbird, and Office 365 clients. No technical background is needed.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

To cover 24/7

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Pricing fit our budget
Referred to me

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Connecting with clients in Live Chat and by email, taking control over our reviews.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We improved the product score and covered 24/7 as targeted.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was on time.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We liked the predictable scale-up MySignature provided.

Are there any areas for improvement or something EverHelp could have done differently?

We would like to have close connections with other team players, not only the Team Lead. But it's more our wish than an obligatory thing to have, I believe so.

RATINGS

5.0

Customer Service Outsourcing
Confidential
Jan. - May 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The services they provided were quite sufficient."

Jun 17, 2024

CEO, Cobit Solutions

Dmitry Chashnik

Information technology
Canada
11-50 Employees
Online Review
Verified

To reduce their support ticket backlog, an IT firm hired EverHelp for their customer support services. The team assists with technical support operations and comprehensive presales consultations.

Thanks to EverHelp’s help, the client removed the backlog and lowered their operational costs in support processes. The team was very professional — they promptly attended to the client's needs and were flexible in making adjustments. Their work ethic and personable attitude stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Cobit Solutions

Describe what your company does in a single sentence.

We implement custom modern company dashboards to replace tedious, time-consuming regular reporting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Reduce the backlog in tech support and offer personalized consultation for pre-sales services.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Pricing fit our budget

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This includes efficiently handling tickets in the ticketing management systems, addressing technical issues promptly, and delivering tailored advice and information to potential customers to enhance their understanding and decision-making process. Key deliverables include:

streamlined support operations
improved response times
comprehensive pre-sales guidance
a more satisfied customer base

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We no longer experience backlog, and we have reduced operational costs in support processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was prompt and flexible in meeting communication demands.

What was your primary form of communication with EverHelp?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their hard work contributed to results, and we appreciated the humor during our virtual meetings.

Are there any areas for improvement or something EverHelp could have done differently?

The services provided were quite sufficient; there is nothing specific to point out for improvement.

RATINGS

5.0

Back Office Outsourcing Call Center Services Customer Service Outsourcing
$10,000 to $49,999
Oct. 2023 - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their analytic approach significantly influenced our product development."

Jun 17, 2024

Head of Business Development, Email API Solutions Company

Valeriia Klymenko

Other industries
Cyprus
51-200 Employees
Online Review

EverHelp was hired to manage the email and chat customer communication of an email API solutions company. The team was responsible for gathering requirements, developing strategies, providing customer support, and integrating systems.

EverHelp effectively established a positive initial impression for new customers, enhancing the client’s initial communication. They delivered their tasks on time, and internal stakeholders were impressed with the service provider's data-driven and analytical approach.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Business Development of the company.

Describe what your company does in a single sentence.

We provide an API for sending transactional and marketing emails.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?
We aimed to improve our customer communication, which became particularly urgent as customer requests increased.

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

Pricing fit our budget

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp was tasked with managing our email and chat customer communication, which is crucial for customer interaction. This involved gathering project requirements, guiding strategy development, and answering customer inquiries. We required seamless communication during both work hours and weekends, along with quick integration into our system and understanding of our product and customer base.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team effectively established a positive initial impression for new customers, enhancing our communication from the outset.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management included retrospectives and regular sessions with the Team Lead to ensure timely delivery and responsiveness to our requirements.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their analytic approach significantly influenced our product development.

Are there any areas for improvement or something EverHelp could have done differently?

No, there was nothing they needed to improve on.

RATINGS

5.0

Application Management & Support
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They have an easy-going process combined with high proficiency."

Jun 17, 2024

Head of Marketing, App Dev Company

Alina Maximova

Other industries
London, England
11-50 Employees
Online Review
Verified

EverHelp handles the customer support needs of an app development company. The team provides support for the client’s customers via live chat through a Zendesk platform.

The client is happy with EverHelp’s work, which meets expectations. The team has an amazing response time, and they manage the collaboration effectively through their easy-going process. Moreover, their resources were hardworking and pleasant. Overall, the engagement has been successful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of an app development company.

Describe what your company does in a single sentence.

We're an Atlassian app developer with a range of products that simplify project management and reporting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

If users have difficulties while using our apps, they contact the support team via live chat or mailing, and get their issues resolved and their questions answered.

SOLUTION

How did you find EverHelp?

OtherWe were advised by one of our partners.

Why did you select EverHelp over others?

Pricing fit our budget
Good value for cost
Case studies

How many teammates from EverHelp were assigned to this project?

10+

Describe the scope of work in detail. Please include a summary of key deliverables.

We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were impressed to see amazing FRT which we couldn't achieve without the EverHelp team. Usually it was under 1 minute and it was really good.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zendesk / Slack. Team Leads assistance and regular retrospectives.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

Aside from the hard work that was done, the EverHelp team are just pleasant people. They have an easy-going process combined with high proficiency.

Are there any areas for improvement or something EverHelp could have done differently?

None.

RATINGS

5.0

Back Office Outsourcing
$10,000 to $49,999
Jan. - May 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The company has such a great attitude to work, it's a pleasure to watch!"

May 28, 2024

Marketer, Ringostat

Olga Feoktistova

Other industries
Ukraine
51-200 Employees
Online Review

EverHelp provided BPO services for a marketing performance platform. The goal was to streamline administrative tasks, enhance customer support efficiency, and ensure seamless communication with clients.

Thanks to EverHelp's efforts, the client increased scores and KPIs. Furthermore, they were communicative and responsive throughout the workflow via virtual meetings. Ultimately, the service provider's great attitude led to the client's satisfaction.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketer of Ringostat

Describe what your company does in a single sentence.

AI-Powered Business Phone & Marketing Performance Platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Contribute to our support processes

SOLUTION

How did you find EverHelp?

We were referred to EverHelp by one of our partners, who had a positive experience with them

Why did you select EverHelp over others?

Referred to me

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At Ringostat, we engaged EverHelp to handle our back-office operations and provide comprehensive support BPO services. Our primary objective was to streamline administrative tasks, enhance customer support efficiency, and ensure seamless communication with our clients. This partnership aimed to optimize our internal processes, allowing us to focus more on our core business functions and deliver exceptional services to our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We increased our scores, which we aimed to target. The SLA helped us to set all the goals, basically, the integration Manager on the EverHelps side assisted in setting up all the KPIs.

Have no backlog in our support tasks either. Decreased tense from our internal team too.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used to sync with the management team a lot. It is discussed beforehand with EverHelp. I believe is a unique experience regarding your team and the demands you possess.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

Communication with the Team Lead is smooth and efficient. Especially with the data-analytic approach EverHelp has.

The company has such a great attitude to work, it's a pleasure to watch!

Are there any areas for improvement or something EverHelp could have done differently?

RATINGS

5.0

Customer Service Outsourcing
Confidential
Jan. - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"EverHelp remains receptive to feedback and dedicated to delivering exceptional service."

May 23, 2024

Former Manager, eSputnik

Anonymous

Information technology
Ukraine
51-200 Employees
Online Review
Verified

EverHelp provided customer support for a data and communication solution company. Their work included handling user inquiries, resolving issues, suggesting product improvements, and reporting.

EverHelp's work resulted in reduced response times, increased CSAT scores, and improved retention rates. The team adhered to set deadlines and was highly communicative. Moreover, their flexibility, proactive approach, and genuine interest in understanding the project's intricacies stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a former manager at eSputnik

Describe what your company does in a single sentence.

eSputnik offers a comprehensive solution that integrates all customer data and communication channels into a single system, empowering businesses to effectively manage their marketing efforts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Provide robust support to our users
Enhance product metrics by addressing user issues

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Good value for cost
Possibility to scale up or down as needed

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Handle user inquiries
Resolve issues
Suggest product improvements
Generate reports

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced response time
Increased customer satisfaction score
Improved retention rate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EverHelp's project management was great, adhering to set deadlines and maintaining open lines of communication throughout.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about EverHelp was their flexibility, proactive approach to suggesting improvements, and genuine interest in understanding the intricacies of our project to provide top-notch customer support.

Are there any areas for improvement or something EverHelp could have done differently?

At present, there are no significant areas for improvement noted, as EverHelp remains receptive to feedback and dedicated to delivering exceptional service.

RATINGS

5.0

Showing 31-40 of 48 Reviews

Our Story

For us, customer support is about helping businesses grow. We use AI where it truly helps and combine it with human care – so customers feel at ease and companies can rely on the results.

We don’t believe outsourcing means settling for less. When done right, it comes down to smart decisions and measurable outcomes.

Over 90% of our team stays long term, building deep industry knowledge. When you work with us, you get professionals who care not only about your customers, but also about your goals.

Meet the Team

Nataliia grew from frontline agent to CEO, so she knows literally everything about customer support. She's the heart of EverHelp, and has already helped 100+ businesses build and scale operations that deliver real results.

Andrew has a decade of experience turning client needs into the right setups. He has a real talent for asking the right questions and building from there. Whatever you're looking for, he'll find an approach that fits your business.

Mariia is the nicest person we’ve ever met. She’ll walk you through everything – from first questions to final setup – and make sure the outcome works for you. She’s your go-to person from day one.

What Sets Us Apart

Flexible support that adapts to your needs

Whatever your business needs today, we have a model designed to match them. You can scale up or down as your circumstances change – with no lock-ins or long-term contracts.

High-quality interactions that build loyalty

We believe support is as much about quality as it is about speed. That’s why we assign dedicated QC agents to every client and review nearly 100% of requests to ensure each interaction meets both customer and business expectations.

AI that delivers real results

We know everything about customer support – and we taught that to AI. With our proprietary AI agent, Evly, you can automate up to 85% of requests with 96% accuracy. There’s no "one-size-fits-all" approach – we set up what actually works for your business.

Quick Facts

5 years in business

Tools and Technology

Zendesk

Zapier

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Verified Client Reviews: 31

Overall Review Rating: 5

Source: Clutch

Last Updated: June 3, 2026

Business Entity

Business Entity Name	Everhelp Limited
Jurisdiction of Formation	Gibraltar
Date of Formation	July 18, 2023
Status	Active
Last Updated	February 19, 2025
ID	123618 (REID no: GICO.123618-63)

Credit Report Results

International Credit Risk Assessment	High Risk
Source	Creditsafe
Last Updated	February 19, 2025

*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.

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Locations (2)

Kyrylivska Street 40 Kyiv, Ukraine 02000

251 - 300

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(1)

Kamal Vardani

Additional Connections

(6)

EverHelp

Your trusted customer support outsourcing partner

Overview by:

22 Languages that we service

38 Timezones that we service

2 Locations

Services

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Clients

Pricing Snapshot

What Clients Have Said

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Reviews

EverHelp Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Positive Client Relationships

Scalable Support Solutions

Challenges with Initial Setup

High Customer Satisfaction

Efficient Response Times

Proactive Workflow Improvements

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