Award-Winning CX Trusted By Fortune 500 Companies

We have spent the past decade delivering exceptional service experiences for startups, scale-ups, and Fortune 500 brands across the globe.

We are an award-winning customer experience company trusted by industry leaders like Lenovo, DoorDash, ClassPass, and Getaround. From e-commerce and SaaS to fintech, travel, and healthcare, we’ve powered billions in revenue, retained millions of customers, and helped high-growth businesses scale from startup to enterprise.

What We Deliver:

Min project size
$1,000+
Hourly rate
Undisclosed
Employees
250 - 999
Locations
Brooklyn, NY
Year founded
Founded 2010
Languages
Timezones

ACT: Australia Central Time (ACT)

AGT: Argentina Standard Time (AGT)

AKST: Alaska Standard Time (AKST)

ART: (Arabic) Egypt Standard Time (ART)

AST: Arabia Standard Time (AST)

AET: Australia Eastern Time (AET)

BST: Bangladesh Standard Time (BST)

BET: Brazil Eastern Time (BET)

CAT: Central African Time (CAT)

CET: Central European Time (CET)

CNT: Canada Newfoundland Time (CNT)

COT: Colombia Time (COT)

CST: Central Standard Time (CST)

CTT: China Taiwan Time (CTT)

EAT: Eastern African Time (EAT)

EST: Eastern Standard Time (EST)

EET: Eastern European Time (EET)

GMT: Greenwich Mean Time (GMT)

GST: Gulf Standard Time (GST)

HST: Hawaii Standard Time (HST)

IDT: Israel Daylight Time (IDT)

IET: Indiana Eastern Standard Time (IET)

IST: India Standard Time (IST)

JST: Japan Standard Time (JST)

MET: Middle East Time (MET)

MIT: Midway Islands Time (MIT)

MST: Mountain Standard Time (MST)

NET: Near East Time (NET)

NST: New Zealand Standard Time (NST)

PNT: Phoenix Standard Time (PNT)

PRT: Puerto Rico and US Virgin Islands Time (PRT)

PST: Pacific Standard Time (PST)

PLT: Pakistan Lahore Time (PLT)

SAST: South African Standard Time (SAST)

SGT: Singapore Standard Time (SGT)

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate Undisclosed

Rating for cost 5 /5

What Clients Have Said

Top Customer Service offers good value for cost, as clients consistently highlight their budget-friendly pricing and high-quality service. While specific project costs are not detailed, clients appreciate the professionalism and responsiveness, noting significant improvements in customer satisfaction and operational efficiency.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 54 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

Learn more about SEO pricing

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Top Customer Service Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Technical Support Capabilities

Top Customer Service's ability to handle technical support, including managing chatbots and technical inquiries, is praised by clients. This capability is particularly beneficial for companies lacking in-house technical expertise.
Flexible and Adaptive Team

The team at Top Customer Service is noted for its flexibility and adaptability to different industries and client-specific needs. They quickly learn and integrate into client processes, providing tailored support that meets unique requirements.
Positive Impact on Internal Workload

By managing customer interactions, Top Customer Service allows clients to focus on core business activities. Many reviews highlight the reduction in internal workload, enabling teams to concentrate on strategic growth and service delivery.
Effective Project Management

Clients commend Top Customer Service for reliable project management, timely delivery of services, and clear communication. The team's ability to adapt to client needs and provide regular updates is frequently noted.
Room for Proactive Updates

Some clients suggest that more proactive updates and detailed reporting could enhance their experience, particularly during initial setup or busy periods. This feedback indicates a potential area for improvement in communication.
Training and Onboarding Efficiency

Clients appreciate the efficient training and onboarding processes provided by Top Customer Service. The team quickly becomes familiar with client operations, ensuring minimal disruption and a smooth transition.

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Top Customer Service Reviews

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Customer Service Outsourcing
$10,000 to $49,999
Mar. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their can-do attitude, expert sales team, and ability to instantly grasp our business needs stand out."

Jun 16, 2025

Owner, DMT

Yabawa Joe

Education
Dallas, Texas
11-50 Employees
Online Review

Top Customer Service provides lead generation services for an educational institute. The team has provided sales representatives to manage customer follow-ups, set meetings, and report on weekly performance.

Top Customer Service has successfully helped the client improve their sales engagement, lead quality, and appointment-setting process. The team boasts a can-do attitude, communicates clearly, and adapts quickly to changes in requirements. They're also quick to understand the client's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of DMT

Describe what your company does in a single sentence.

Its an institute

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

We brought on Top Customer Service to increase our simply generating of the best qualified leads, sales with the best conversion rates, and overall customer engagement through outbound outreach.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

High ratings
Pricing fit our budget

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They offered assigned sales reps, did the prospecting, managed follow-ups and scheduling for meetings, and reported on performance week-to-week.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw improved sales engagement, more meaningful client interactions, improved lead quality, and increased sales pipeline efficiencies and appointment setting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were quick to complete tasks, communicate clearly and were flexible to meet our changing sales needs.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

Their can-do attitude, expert sales team, and ability to instantly grasp our business needs stand out as truly remarkable and impactful.

Are there any areas for improvement or something Top Customer Service could have done differently?

They might create a better reporting dashboard so they can display their data effectively and offer deeper training to new sales agents when they come in.

RATINGS

5.0

CRM Consulting and SI
$10,000 to $49,999
Feb. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their follow-up, strong CRM skills, and specialization in the financial sector were all important to us."

Jun 16, 2025

CEO, Drucker Wealth Management

Lisa John

Financial services
Cheektowaga, New York
11-50 Employees
Online Review

Top Customer Service provided CRM consulting services for a financial advisory firm. They helped set up a CRM system to streamline the client's internal processes, including communication and data management.

Thanks to the new solution, the client improved their customer onboarding, resolution times, customer satisfaction, communication, and operational efficiency. Top Customer Service utilized their knowledge and technical expertise to deliver a high-quality product that aligned with the client's goals.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Drucker Wealth Management

Describe what your company does in a single sentence.

We provide client financial planning, investment and advisory services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

We hired Top Customer Service to improve customer engagement, streamline communication, and boost client retention through efficient support

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

High ratings

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Top Customer Service to help us get maximize the potential, we are delighted as our CRM has become easier Client communication, and over all data flow is better than ever to better customer service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project included CRM system review & selection, workflow automation configuration, data migration, user training, and designing of customer segmentation to improve client engagements & operational efficiency at all departments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our customer onboarding became quicker, our resolution times were better and our colleague collaboration was stronger. There was also a marked improvement in consumer satisfaction and more efficient system of communication between departments.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

Their follow-up, strong CRM skills, and specialization in the financial sector were all important to us.

Are there any areas for improvement or something Top Customer Service could have done differently?

Better onboarding materials and user introduction training in the early days may have helped many of our tech-challenged team members prepare for the transition

RATINGS

5.0

Showing 61-62 of 62 Reviews

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Verified Client Reviews: 31

Overall Review Rating: 5

Source: Clutch

Last Updated: March 1, 2026

Business Entity

Business Entity Name	Top Customer Service Ltd
Source	Companies House
Jurisdiction of Formation	United Kingdom
Date of Formation	June 23, 2025
Status	Active
Last Updated	June 24, 2025
ID	16534606

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	July 11, 2025

Learn More About The Clutch Verification Process

Locations (2)

751 Linden Boulevard Brooklyn, NY, United States 11203

201 - 250

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Top Customer Service

Award-Winning CX Trusted By Fortune 500 Companies

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Top Customer Service Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Technical Support Capabilities

Flexible and Adaptive Team

Positive Impact on Internal Workload

Effective Project Management

Room for Proactive Updates

Training and Onboarding Efficiency

Reviews mentioning:

Top Customer Service Reviews

Lead Generation Services for Educational Institute

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

CRM Consulting for Financial Advisory Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Entity

Credit Report Results

Locations (2)

Bridge To Home Org

Additional Connections

Top Customer Service

Award-Winning CX Trusted By Fortune 500 Companies

20 Languages that we service

35 Timezones that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Top Customer Service Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Technical Support Capabilities

Flexible and Adaptive Team

Positive Impact on Internal Workload

Effective Project Management

Room for Proactive Updates

Training and Onboarding Efficiency

Reviews mentioning:

Top Customer Service Reviews

Lead Generation Services for Educational Institute

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

CRM Consulting for Financial Advisory Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (2)

Contact

Connect with Top Customer Service on Social

Connections

Bridge To Home Org

Additional Connections