Customer Service Outsourcing
Chat Support Services
+1
Less than $10,000
Feb. - June 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were impressed with their time management and good cost-benefits."

Jun 24, 2026

Manager, Noxuz bar

Anonymous

Food & Beverage
Tegucigalpa, Honduras
1-10 Employees
Online Review

Novo Bridge Solutions provided customer support services for a bar and lounge. The team optimized operational management and trained the internal team to meet end customers' expectations.

Novo Bridge Solutions helped the client successfully transition from an outsourced support model to a self-sufficient internal operation. The team delivered on time and impressed the client with their time management and good cost-benefit. They also communicated via email and online meetings.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of Noxuz Bar, a bar and lounge.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Novo Bridge Solutions to accomplish for your bar and lounge?

We hired them to meet our customers' expectations.

SOLUTION

Can you describe the scope of work Novo Bridge Solutions handled for your bar and lounge project? Please include the main deliverables if you can.

The scope of work for Novo Bridge Solutions was centered on optimizing operational management and elevating the end-customer experience. Initially, they managed all customer interactions directly. Over time, they transitioned to training our internal team, ensuring that we were fully equipped to consistently meet our customers' expectations. NBS acted as an extension of our team, ensuring that our service quality remained consistent across both digital channels and direct customer support.

What is the team composition?

We worked with 2–5 teammates from Novo Bridge Solutions.

How did you come to work with Novo Bridge Solutions?

We found them through an online search and the Clutch site. We chose them because they were close to our geographic location, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from February–June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Over the 90-day engagement with Novo Bridge Solutions, we successfully transitioned from an outsourced support model to a self-sufficient internal operation. We achieved the following metrics:

How did Novo Bridge Solutions perform from a project management standpoint?

They delivered everything on time. We communicated via virtual meetings and email or messaging apps.

What did you find most impressive or unique about them?

We were impressed with their time management and good cost-benefits.

Are there any areas they could improve?

No, there weren’t any.

RATINGS

5.0

Features	Small $2,000 /mo	Medium $2,850 /mo	Large $3,700 /mo
Any Time Zone
Dedicate CSM
Digital Workspace
Bilingual Support
24/7	–	–
Number Of Specialists	2	3	4

Small $2,000 /mo
Any Time Zone
Dedicate CSM
Digital Workspace
Bilingual Support
24/7	–
Number Of Specialists	2

Medium $2,850 /mo
Any Time Zone
Dedicate CSM
Digital Workspace
Bilingual Support
24/7	–
Number Of Specialists	3

Large $3,700 /mo
Any Time Zone
Dedicate CSM
Digital Workspace
Bilingual Support
24/7
Number Of Specialists	4

Novo Bridge Solutions

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