Marke.tel Reviews (23), Pricing, Services & Verified Ratings

Next-Gen Offshore Outsourcing at $11/hr

Marke.tel (Marketel) helps small and medium-sized businesses (SMBs) across US/AU/CA build cost-effective offshore teams in the Philippines quickly and effortlessly. At flat $11/hour, our all-inclusive service covers everything you need: recruiting, onboarding, training, and quality control.

Min project size
$10,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Year founded
Founded 2024

Service Lines

Back Office Outsourcing: 35%
Customer Service Outsourcing: 35%
Call Center Services: 30%

Select Focus Area

Back Office Outsourcing

Claims Processing: 30%
Data Entry & Processing: 30%
Payment Processing: 20%
Virtual Assistant: 20%

Inbound Services

Answering services: 40%
Inbound appointment scheduling: 40%
Virtual receptionist: 20%

Customer Service Outsourcing

Chat Support Services: 25%
Email Support Services: 25%
Order Processing & Taking: 25%
Phone Support Services: 25%

Outbound Services

B2C Telemarketing & telesales: 25%
Collections Recovery Services: 25%
Customer Surveys & Market Research Calls: 25%
Third party verification: 25%

Industries

No Industries have been added yet…

Clients

Small Business (<$10M): 70%
Midmarket ($10M - $1B): 30%

Back Office Outsourcing Customer Service Outsourcing

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

Marke.tel offers competitive pricing at $11-$12 per seat per hour with no hidden fees, providing good value for cost. Clients noted significant payroll savings (up to 55%) and improved operational efficiency, making them a cost-effective choice for outsourcing.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 10 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Marke.tel Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Significant Payroll Savings

Clients have reported substantial payroll savings, ranging from 45% to 55%, when compared to hiring local staff. This cost efficiency has been a major factor in choosing Marke.tel as a partner.
Effective Handling of Peak Loads

Marke.tel effectively manages peak loads and provides reliable coverage, even during high-demand periods. Their ability to maintain quality under load is consistently recognized.
Areas for Improvement

Some clients suggest areas for improvement, such as providing more proactive process optimization suggestions, offering additional language capabilities, and notifying clients of Philippine public holidays in advance.
Effective Communication and Collaboration

Marke.tel maintains clear and proactive communication, fostering strong collaborative relationships with clients. Their professional and client-first attitude is highly valued by clients.
Cultural and Value Alignment

Clients appreciate that Marke.tel's company values align with their own, enhancing the partnership. This alignment has been a key factor in their selection as a service provider.
High Customer Satisfaction and Quality

Marke.tel has achieved high customer satisfaction scores, with improvements in CSAT and data accuracy metrics. Their commitment to quality is evident in their ability to handle complex tasks with precision.

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Marke.tel Reviews

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Back Office Outsourcing Customer Service Outsourcing
Confidential
Sep. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"The team is very fast and efficient, even with a tight turnaround."

May 9, 2025

CEO, Huron

Matt Mullenax

Manufacturing
New York City, New York
1-10 Employees
Online Review

Marke.tel handles a manufacturing company's customer service, order operations, and inventory data efforts.

Marke.tel has delivered 1,200 extra tickets per day during the holiday peak season and helped the client improve their customer satisfaction score (CSAT) from 4.3 to 4.9. The team is fast and efficient, and internal stakeholders are impressed with their transparency and excellent dashboard.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Huron

Describe what your company does in a single sentence.

I am the CEO of Huron, we specialize on manufacturing services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

customer experience & back-office team

SOLUTION

How did you find Marke.tel?

Online Search
Referral

Why did you select Marke.tel over others?

Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Marke.tel were assigned to this project?

15-person

Describe the scope of work in detail. Please include a summary of key deliverables.

We sell men’s grooming products online, where every delayed reply can cost a sale. In September 2024 we asked Marke.tel to stand up a team covering CX, order ops, and inventory data. Nadia led recruiting and hit their two-week promise: I approved final candidates on a Wednesday; by the following Monday they were live in Gorgias, Shopify, and our 3PL portal.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Results so far
• 58 % payroll savings versus our NYC benchmark
• Holiday ’24 peak: 1,200 extra tickets/day + 0 missed SLA violations
• CSAT climbed from 4.3 → 4.9; first-reply time dropped 6 → 1.8 hours
• Three inevitable agent swaps were completed in < 5 days with zero downtime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is very fast and efficient, even with a tight turnaround.

What was your primary form of communication with Marke.tel?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The transparency helps: their dashboard shows screen-caps, activity, and QA scores, so I can audit without micromanaging.

Are there any areas for improvement or something Marke.tel could have done differently?

No, If you need scale without sacrificing customer love (or your margin), Marke.tel delivers

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
Confidential
Feb. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Their AI-driven hiring process hit the two-week promise.”

May 7, 2025

CEO, Enginerasoft

Alex G

Other industries
Sugar Land, Texas
11-50 Employees
Online Review

Marke.tel provides BPO services for a software development company. The team handles 11 admin and finance support roles. Marke.tel also provides customer support services for the client.

Marke.tel has helped the client achieve 63% payroll savings and reduced their average response time from nine hours to two hours. The team has a two-week hiring process and provides excellent customer support. Their availability and cost-effectiveness are hallmarks of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Enginerasoft

Describe what your company does in a single sentence.

We specialize on software development services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

Marke.tel crew made offshore outsourcing feel local.

SOLUTION

How did you find Marke.tel?

Online Search
Referral

Why did you select Marke.tel over others?

Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Marke.tel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We build niche logistics software, which means even our back-office people handle data that must be spotless. In November 2024 we moved 11 admin and finance support roles to Marke.tel’s BPO hub in Davao.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

measurable outcomes:
• 63% payroll savings and our Houston rates (tracked in QuickBooks)
• 24/7 ticket coverage: average response time dropped from 9 h to 2 h
• 3 unavoidable staff swaps this year took 5 days each, zero downtime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their AI-driven hiring process hit the two-week promise: I okayed shortlisted resumes on a Thursday and the agents were in our Jira the following Monday.

What was your primary form of communication with Marke.tel?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The standout is Nadia. She answers WhatsApp at odd hours, joins our sprint reviews, and even suggested a KPI board that plugs into their screen-capture dashboard, so I always know who’s on task without micromanaging.

Are there any areas for improvement or something Marke.tel could have done differently?

Nothing

RATINGS

5.0

Back Office Outsourcing
Confidential
July 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I always know who’s on task without micromanaging."

May 5, 2025

CEO, Enginerasoft

Alex G.

Other industries
Sugar Land, Texas
11-50 Employees
Online Review

Marke.tel provides BPO services for a software development company. The team has taken over 11 admin and finance support roles, and they work with the client to ensure data accuracy.

Marke.tel handles a software company's back office processes. The client has handed over 11 admin and finance support roles to the team.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Enginerasoft

Describe what your company does in a single sentence.

I am the Founder of Enginerasoft, we specialize on Software Development Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

offshore outsourcing feel local
Offshoring back-office seats

SOLUTION

How did you find Marke.tel?

Online Search
Linkedin search

Why did you select Marke.tel over others?

Pricing fit our budget
online

How many teammates from Marke.tel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Results so far:
• 63 % payroll savings vs. our Houston rates (tracked in QuickBooks)
• 24/7 ticket coverage → average response time dropped from 9 h to 2 h
• 3 unavoidable staff swaps this year took < 5 days each—zero downtime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their AI-driven hiring process hit the two-week promise: I okayed shortlisted résumés on a Thursday and the agents were in our Jira the following Monday.

What was your primary form of communication with Marke.tel?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The standout is Nadia. She answers WhatsApp at odd hours, joins our sprint reviews, and even suggested a KPI board that plugs into their screen-capture dashboard

Are there any areas for improvement or something Marke.tel could have done differently?

Nothing, I always know who’s on task without micromanaging.

RATINGS

5.0

Showing 21-23 of 23 Reviews

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Marke.tel

Next-Gen Offshore Outsourcing at $11/hr

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Marke.tel Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Significant Payroll Savings

Effective Handling of Peak Loads

Areas for Improvement

Effective Communication and Collaboration

Cultural and Value Alignment

High Customer Satisfaction and Quality

Reviews mentioning:

Marke.tel Reviews

Customer Service & Back Office Outsourcing for Manufacturing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

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BPO Services for Software Development Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Back Office Outsourcing for Software Company

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SOLUTION

RESULTS & FEEDBACK

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Additional Connections