Marke.tel

BACKGROUND

Please describe your company and position.

I am the CEO of Florinz

Describe what your company does in a single sentence.

We strive to enhance marketing for business through innovative and cost-effective software solutions. Inspired by the limitations of traditional methods.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

• We wanted to enhance marketing for business through innovative and cost-effective software solutions. Inspired by the limitations of traditional methods

SOLUTION

How did you find Marke.tel?

Online Search

Why did you select Marke.tel over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Marke.tel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Marke.tel worked closely with our in-house marketing and sales teams to integrate directly into our existing systems. They cleaned and standardized over 25,000 customer records, automated billing renewal workflows, and built performance dashboards that gave us  visibility into lead activity. Their involvement covered data management, administrative reporting, and CRM optimization essentially becoming an extension of our operations team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed reduced data entry errors by 85%, improved subscription renewal accuracy by 30%, and saved roughly 40% of administrative time previously spent on manual CRM tasks. The reporting dashboards they built gave our marketing managers instant insights into campaign performance, helping us make faster and more data-driven decisions. Financially, the engagement helped us cut operational costs by about 25% within the first quarter after implementation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They used Monday.com and Slack to provide progress updates, weekly summaries, and KPI tracking. Tasks were delivered on time, and communication was proactive. Even when new priorities arose, the team was flexible enough to adapt without missing any milestones. I’d say they maintained about 98% task completion on schedule, which is rare in outsourcing.

What was your primary form of communication with Marke.tel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and ownership mentality were remarkable. Unlike typical outsourcing partners, Marke.tel acted like part of our team. They didn’t just follow instructions, they suggested better workflows, improved CRM field mapping, and even helped us design a simple renewal automation.  Marke.tel is reliable, professional, and results-driven. If your company wants to streamline data operations, improve CRM accuracy, or free up internal teams to focus on core marketing activities, they’re an ideal partner.

Are there any areas for improvement or something Marke.tel could have done differently?

If anything, we’d love to see them expand their 24/7 support coverage, especially for clients in different time zones. But overall, this didn’t affect our operations significantly.

BACKGROUND

Please describe your company and position.

I am the CCO of Maerifa Solutions

Describe what your company does in a single sentence.

We connect deep Financial and Technology expertise to deliver positive outcomes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

• The goal was simple: free our internal staff from administrative overload and give them room to focus on higher-value work, while ensuring every detail behind the scenes was still being handled with precision. That’s where Marke.tel came in.

SOLUTION

How did you find Marke.tel?

Online Search

Why did you select Marke.tel over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Marke.tel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Right Way came in with a structured, thorough approach that covered all areas we needed support in. Scope:They handled end-to-end payroll processing across multiple regions, benefits administration including healthcare, pensions, and equity plans, and compliance management to ensure that we stayed aligned with evolving labor laws and tax regulations. They also provided advisory support to help us build policies that matched international best practices. Team:Their team consisted of payroll specialists, compliance advisors, and HR consultants who worked directly with our internal HR and finance staff. What impressed us was how approachable they were  they didn’t just deliver services, they took the time to explain processes in a way that made sense to non-specialists on our team. Timeline:We worked with them in phases: first stabilizing payroll accuracy, then implementing benefits management, and finally building a compliance monitoring framework. Each milestone was delivered when promised, and they kept us updated regularly so we always knew where things stood. Cost:While HR outsourcing can be expensive, the cost with The Right Way was fair considering the complexity of our operations. More importantly, the value outweighed the expense we saved time, avoided costly mistakes, and could focus resources back on our financial and technology innovation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With Marke.tel managing the back-office load, our internal teams regained time to focus on projects that drive innovation and client value. Also Tasks that used to cause bottlenecks—like compliance updates or bulk data entry—were consistently handled without delay. As a result, decision-making processes became faster, and project timelines no longer stalled because of administrative backlogs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Marke.tel’s project management was highly reliable. They had clear communication channels, provided regular updates, and were proactive in flagging potential issues before they became problems.

What was your primary form of communication with Marke.tel?

• Virtual Meeting
• Email or Messaging App

Are there any areas for improvement or something Marke.tel could have done differently?

NIL

BACKGROUND

Please describe your company and position.

I am the CEO of Evxport

Describe what your company does in a single sentence.

We specialize in trading electric vehicles and charging points.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

• When we started EVXPORT, our priority was to focus on electric vehicle trading and charging solutions. However, as a small team, we were spending too much time managing tasks like HR documentation, and other administrative work. We needed a team we could trust to help us with this.

SOLUTION

How did you find Marke.tel?

• Online Search
• Clutch Site

Why did you select Marke.tel over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Marke.tel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They supported us with day-to-day business formation and compliance tasks. Their services also included screening and recruiting staff, which was critical for us as we were scaling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Marke.tel, we’ve seen smoother workflows internally. HR processes are organized, and we’ve been able to recruit faster. This has allowed us to spend our time on the strategic parts of our automotive business, such as building relationships with suppliers and expanding our client base.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did as they ensured to deliver everything as promised when promised.

What was your primary form of communication with Marke.tel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their problem-solving attitude. They didn't just carry out tasks; they often suggested better ways to do things. For example, they recommended a simpler payroll system that we hadn’t considered, which has saved us time and avoided mistakes.

Are there any areas for improvement or something Marke.tel could have done differently?

Nothing comes to mind on this particular project.

BACKGROUND

Please describe your company and position.

I am the Managing Director of EDSICO Managements

Describe what your company does in a single sentence.

We are a Management Consulting company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

• We engaged Marke.tel with a clear objective to ease our compliance-related customer support and outsource documentation handling in a way that would be indistinguishable from internal service delivery efficient, accurate, and always aligned with ISO standards.
• We also needed groups of virtual assistants for various client projects.

SOLUTION

How did you find Marke.tel?

Online Search

Why did you select Marke.tel over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Marke.tel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They maintained a centralized system to ensure every file shared met regulatory and quality assurance requirements. More than just execution, they brought forward-thinking process improvements that reduced turnaround time and improved accuracy. They also provided calendar management, meeting scheduling, data entry, CRM updates, report compilation, document processing, client correspondence. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve seen a dramatic improvement in turnaround times requests that used to take 2–3 business days are now handled often within hours. 

We also noticed additional agents were broughtg in on request, zero recruitment costs on our end, 97% retention rate across project 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Marke.tel’s project management was both agile and structured. They provided a clear escalation path and designated contact points, which meant we never had to wait or repeat ourselves.

What was your primary form of communication with Marke.tel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility with our constantly changing requirements stood out. It'srare to find an outsourced partner who can speak the language of compliance, legal risk, and quality assurance while maintaining a personable, solution-oriented tone in every interaction.

Are there any areas for improvement or something Marke.tel could have done differently?

Nothing serious but, Some assistants needed extra training on our PM tools.

BACKGROUND

Please describe your company and position.

I am the VP of Marketing of Goldco

Describe what your company does in a single sentence.

Goldco is a leader in the precious metals industry, with over a decade of experience helping customers protect their retirement savings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

• Our biggest challenge was managing the volume and complexity of retirement rollover documentation while keeping compliance airtight. Every day, our team handles IRA, 401(k), 403(b), and TSP rollovers, plus account openings, purchase agreements, and shipment confirmations. The paperwork was piling up, and while our specialists excel at guiding clients through investment decisions, the administrative burden often slowed the process. We needed a partner who could take over the back-office document management and processing with the same level of care and accuracy that our customers expect from us.

SOLUTION

How did you find Marke.tel?

• Online Search
• Referral

Why did you select Marke.tel over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Marke.tel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Marke.tel stepped in and provided end-to-end support. Their involvement included document management and processing for rollover paperwork, account onboarding forms, purchase agreements, and secure digital storage of sensitive client files. What really stood out was the meticulous way their team structured workflows so that every piece of paperwork flowed seamlessly into our CRM and compliance system. They also built a process for secure retrieval, so anytime one of our specialists needed a file, it was accessible within minutes, not hour

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was felt almost immediately. For example, in the past, onboarding a new rollover client could stretch out simply because of backlogged paperwork. With Marke.tel handling document intake and processing, our specialists can now focus entirely on guiding clients through their investment journey rather than being tied up in admin.

Clients notice the difference, it shows up in the way we’re able to respond to their questions faster and move their rollovers more smoothly.Another scenario worth mentioning is compliance audits. Before working with Marke.tel, preparing documentation for an internal review required days of digging. Now, with their secure retrieval system, our compliance officer can access and present files in a fraction of the time. That kind of efficiency reduces stress across the board.  For us, they’ve become a quiet but essential part of why our customer service remains consistently strong.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a project management standpoint, Marke.tel is consistent, communicative, and proactive. They hold weekly check-ins, provide transparent reporting, and adjust quickly when we add new requirements.

What was your primary form of communication with Marke.tel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most was not just their accuracy but also their ability to blend into our internal team. It doesn’t feel like we outsourced a function, it feels like we expanded our own operations with a group that cares just as much about our clients as we do.

Are there any areas for improvement or something Marke.tel could have done differently?

There isn’t much we would change. The only thing we’d love to see is them scaling their capacity further because the demand for their services is only going to grow.

BACKGROUND

Introduce your business and what you do there.

I'm the general manager of Telestream, a media and broadcasting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Marke.tel?

We needed help with our onboarding sessions.

SOLUTION

What was the scope of their involvement?

Marke.tel designed a blueprint for different client segments and broadcasts. The team guided onboarding sessions via Zoom or Google Meet. Marke.tel also answered some calls and helped us schedule meetings for our webinars using Zoom and Google Meet.

As a telecommunications company, we usually have high-impact training seminars. Our staff works remotely in different time zones and requires comprehensive documentation, so Marke.tel helped us organize it and ensure our team joined the workshops.

What is the team composition?

We worked with two onboarding specialists and a content strategist from Marke.tel.

How did you come to work with Marke.tel?

We found them by searching for outsourcing companies on Google.

How much have you invested with them?

We spent close to $400,000.

What is the status of this engagement?

We worked together from April to July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We noticed improved customer satisfaction. Customers could fix their webinars at a more preferred time and weren't awakened in the middle of the night due to the different time zones.

How did Marke.tel perform from a project management standpoint?

The team's project management was excellent. Marke.tel met their deadlines, and their cost was below the budget. There were no surprise costs. We communicated via email, Zoom, and Google Meet.

What did you find most impressive about them?

Marke.tel tried to understand that not everyone adapts to technology at the same pace. The team took their time to explain everything at everyone's pace, instead of expecting that each person follow their line.

Are there any areas they could improve?

There's nothing they can improve on; Marke.tel performed very well.

Do you have any advice for potential customers?

Trust Marke.tel's process. Sometimes it can be a bit overwhelming, but you'll enjoy the outcome.

BACKGROUND

Please describe your company and position.

I am the CEO of Bastion Group Australia

Describe what your company does in a single sentence.

I am the CEO of Bastion Group Australia, we specialize on Fortifying your Digital World against Cyber threats using Cutting-Edge Solutions, experienced experts, and Training

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?
In the absence of core development staff, we needed a reliable organization to assist us in creating and maintaining our chatbot platform while simultaneously managing our clients.

SOLUTION

How did you find Marke.tel?

OtherI discovered them online while conducting research.

Why did you select Marke.tel over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• internet research

How many teammates from Marke.tel were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As internal customer service help, Marke.tel saved the day. Our chatbot platform is currently managed by a virtual third-party that also answers incoming calls and emails when our in-house staff is unable to assist. They serve as a non-technical bread and butter team that collects relevant documentation, arranges follow-ups, and forwards technical requests to our developers. We introduced them to our internal procedures, technology, and communication guidelines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration has been easy and fruitful. In addition to maintaining a strong presence in our consumer communication channels and properly promoting our brand, their staff has continuously exceeded expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Although we manage the project from our end, their team lead is highly approachable and quick to respond. He gives a detailed summary on the activities and measures at our monthly meetings. Slack is a daily communication tool that facilitates effective organization.

What was your primary form of communication with Marke.tel?

Email or Messaging App

What did you find most impressive or unique about this company?

Their want to learn was what shocked me the most. Our staff can easily answer basic inquiries and help users because they are accustomed to our industry-specific terminology and technologies. In the IT business, their kind of flexibility is extremely valuable yet difficult to find.

Are there any areas for improvement or something Marke.tel could have done differently?

We haven't discovered any issues that might require improvement as of yet.

BACKGROUND

Please describe your company and position.

I am the Partner of Oppenhoff

Describe what your company does in a single sentence.

I am the Partner of Oppenhoff, Oppenhoff is one of the leading independent law firms in Germany. We master the increasingly complex challenges of today and tomorrow building on the experience of over 110 years of law firm history.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

• At a time when we are expanding our legal services firm, we required an efficient outsourcing partner that will deal both with the client facing as well as internal supportive roles

SOLUTION

How did you find Marke.tel?

Online Search

Why did you select Marke.tel over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Marke.tel were assigned to this project?

6-7

Describe the scope of work in detail. Please include a summary of key deliverables.

Marke.tel offered an all rounded support group that included:

6 representatives who handled all the messages the clients had sent through phones, email, and live chat and that the messages were treated promptly depending on the random time zones

5 back-office staff that perform important and administrative roles such as processing of contracts, documentation of client onboarding, and invoicing as well as in-house records management

The service was provided on an hourly basis with a price of 10 dollars per seat all inclusive (there were no extra expenses). The process of recruitment and implementation took 9 days and the whole team was fully integrated with our systems thereafter. Marke.tel, was lead, and he was the initial key contact during the engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have realized a 45 percent cut in the payroll costs as compared to recruiting locally

The mean response time of the queries reduced to 1 min 30 seconds against 8 mins previously

The turnaround email time was much better as it decreased to 2 hours, as compared to 9 hours earlier.

The first month was a success as we were able to archive backlog of unprocessed documentation successfully.

In cases where two agents had to be changed we replaced the agents within 3 days and it did not disrupt our operations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their handling of the project is smooth and quite professional. Processes of recruitment, onboarding, and operations were done flawlessly. Marke.tel coped with staffing changes taking place even when they were involved with zero consequence on productivity.

What was your primary form of communication with Marke.tel?

Email or Messaging App

What did you find most impressive or unique about this company?

They were quite professional, responsive and reliable. The team assimilated fast into our own working culture, had a clear comprehension of the superior criteria of secrecy and promptness of the legal profession, and they could also uphold a great performance level in the long term. The dynamic way of communication that they had led to forming a good trusting relationship.

Are there any areas for improvement or something Marke.tel could have done differently?

An advanced information on the days that are considered as holidays in their country would be of great significance to us

BACKGROUND

Please describe your company and position.

I am the CEO of SuiviDeFlotte

Describe what your company does in a single sentence.

I am the CEO of SuiviDeFlotte, we specialize on software development services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

• we looked for someone to do our back office functions on our behalf

SOLUTION

How did you find Marke.tel?

Online Search

Why did you select Marke.tel over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Marke.tel were assigned to this project?

13 English-speaking admin with Marke.tel’s Philippine team

Describe the scope of work in detail. Please include a summary of key deliverables.

For our outsourcing back office project, we want to accomplished 57 % savings on Houston contractors' payroll and now the main targets are to reduce the payroll turnaround time by 24 h to 6 h (recorded in HubSpot).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There are about 57% savings in payroll when comparing to Houston professionals.
Reduction in document turnaround time from 24 hours to 6 hours (monitored in HubSpot)
A switch to two new agents was finished in four days with the service not affected.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nadia is a key person, they are good, Recruitment took two weeks and on Monday, the selected candidates start working in the HubSpot and SharePoint platforms

What was your primary form of communication with Marke.tel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Impressive because they've managed to do two mid-year agent replacements in 4 days each without interruption

Are there any areas for improvement or something Marke.tel could have done differently?

Include an industry-specific glossary to decrease time spent in onboarding workers.

BACKGROUND

Please describe your company and position.

I am the CEO of BEINIT Energy

Describe what your company does in a single sentence.

At BeInIt Energy, we consult on large-scale oil, gas, and renewables projects, so our paperwork can’t
slip⁠—ever.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marke.tel to accomplish?

• Project:* Outsourcing 13 back-office & admin seats

SOLUTION

How did you find Marke.tel?

• Online Search
• Referral

Why did you select Marke.tel over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Marke.tel were assigned to this project?

13 English-speaking admin

Describe the scope of work in detail. Please include a summary of key deliverables.

In January 2025 we moved 13 English-speaking admin roles to Marke.tel’s Philippine team, all working
our Eastern-Time schedule. The real-time dashboard lets me audit invoices and compliance logs without micromanaging.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

**57 % payroll savings** versus our Houston contractors
; - Daily document turn-around fell from 24 h to 6 h (tracked in HubSpot)
; - Two mid-year agent swaps finished in 4 days each—no service gap

Describe their project management. Did they deliver items on time? How did they respond to your needs?

*Nadia** led onboarding and even sat in on our March project-controls sprint to fine-tune their SOP.

What was your primary form of communication with Marke.tel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by the two mid-year agent replacements they've completed in 4 days each, with zero downtime.

Are there any areas for improvement or something Marke.tel could have done differently?

A deeper Energy-sector glossary in their training pack would help new agents master our acronyms
faster,