Customer Service & Back Office Outsourcing for Manufacturing Company
- Back Office Outsourcing Customer Service Outsourcing
- Confidential
- Sep. 2024 - Ongoing
"The team is very fast and efficient, even with a tight turnaround."
- Manufacturing
- New York City, New York
- 1-10 Employees
- Online Review
Marke.tel handles a manufacturing company's customer service, order operations, and inventory data efforts.
Marke.tel has delivered 1,200 extra tickets per day during the holiday peak season and helped the client improve their customer satisfaction score (CSAT) from 4.3 to 4.9. The team is fast and efficient, and internal stakeholders are impressed with their transparency and excellent dashboard.