IdeasUnlimited

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Free Life Labs

Describe what your company does in a single sentence.

Wellness and fitness services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Customer support
• Maintain good relationship with our customers

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• High ratings
• Good value for cost
• Company values aligned

What was the size of IdeasUnlimited’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited helped to handle our customer tickets and build a good relationship between our customers and us. They handled their call services with professionalism and were able to convert a number of clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The team shown to be energetic and sharp at sight. They solved every problem presented to them, and they know their ways in handling our customers with great politeness and straightforwardness. Their dealings are fast and trustworthy, and they worked hard to fulfil our goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There was no deadlines, and the team worked hard, having our customers' needs as their priority, and solved any issues presented to them. They have good communication skills.

What was your primary form of communication with IdeasUnlimited?

• Email
• Messaging App

What did you find most impressive or unique about this company?

We were impressed with their ability to render honest services as they promised.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

I do not see anything wrong with their processes.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO, Cytec Solutions of Cytec Solutions

Describe what your company does in a single sentence.

Software Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Build good relationship between our customers and us.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

What was the size of IdeasUnlimited’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a virtual assistant who could manage and handle customer complaints, feedback, and outreach. So we reached IdeasUnlimited and presented them the business focus.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our customers have been turning up and writing amazing feedback about our customer services. We see our company growing larger.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IdeasUnlimited handled our internet reach, customer queries and sending of emails efficiently.

What was your primary form of communication with IdeasUnlimited?

• Email
• Messaging App

What did you find most impressive or unique about this company?

They have the ability to provide great satisfaction for their clients. They were always able to adjust their management according to our needs.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There's none for us to think of.

BACKGROUND

Please describe your company and position.

I am the General Manager at UTIL Canada of Util Canada Ltd

Describe what your company does in a single sentence.

automobile production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Customer service
• Sales call

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

High ratings, Pricing fit our budget, Good value for cost, Company values aligned

What was the size of IdeasUnlimited’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a partner of phone and call services that can help us connect properly with our customers. We provided IdeasUnlimited the script and ideas of our business, and they refined them where necessary and utilized them to our customers' satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We accomplished the satisfaction of customers and the development of our customer services and sales calls.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are impressed with their management of customer service and conversion rate.

What was your primary form of communication with IdeasUnlimited?

Email or Messaging App

What did you find most impressive or unique about this company?

We are impressed with their management of call services and conversion rate.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

None comes to mind.

BACKGROUND

Please describe your company and position.

I am the CEO, President and Founder of Blindflug Studios

Describe what your company does in a single sentence.

Game Studio

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

Our goal was to hire them to expand our company

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

High ratings, Good value for cost, Company values aligned

What was the size of IdeasUnlimited’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited provided us support on diverse fields. They assist us in sourcing virtual assistant and web developers. They also engaged in handling our support tickets, providing some communication solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• They were successful in finding virtual assistants for us.
• They handled our support tickets and directed our audience successfully.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great in managing our project. Their team is efficient and reliable. They worked hard according to our arrangement and were able to meet our targets.

What was your primary form of communication with IdeasUnlimited?

Email or Messaging App

What did you find most impressive or unique about this company?

They have the sense of innovation and reliable management.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There are none.

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of Agilery - Food Contract Manufacturing

Describe what your company does in a single sentence.

Food innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

Customer services

SOLUTION

How did you find IdeasUnlimited?

Online Search, Referral

Why did you select IdeasUnlimited over others?

High ratings, Pricing first our budget, Good value for cost, Referred to me, Company values aligned

What was the size of IdeasUnlimited’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They were able to solve problems and attend to the customers' tickets. They provided 24/7 support that improved our customers' experience amazingly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to accomplished our goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been getting consistent contact and returning customers.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting, Email or Messaging App

BACKGROUND

Please describe your company and position.

I am the Data Analyst of heycar

Describe what your company does in a single sentence.

Car

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Call Center Services

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• High ratings
• Pricing first our budget
• Good value for cost
• Company values aligned

What was the size of IdeasUnlimited’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed our call services to be managed properly and they did well with their communication skills with our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• My customers were pleased with the great communication provided, and they have kept turning up often for our services.
• They were very helpful in managing and building up the team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One thing I have found working with them is their best management and time management. They executed my needs in such a way that my customers have kept coming back.

What was your primary form of communication with IdeasUnlimited?

• Email
• Messaging App

What did you find most impressive or unique about this company?

Their communication skills were great.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

I cannot find any issues in them.

BACKGROUND

Please describe your company and position.

I am the Owner at Simply Soup.

Describe what your company does in a single sentence.

Food

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Customer service

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of IdeasUnlimited’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited helped us to connect with our customers and relate well with them, thereby Improving our customer service

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We were able to convert over 80% of our customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were easy to relate with and we communicated via email. Their project manager had a good relationship with us and relayed our messages to the team

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They were responsive to all of our needs

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and your position there.

The Resume Fix is a career services agency and I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited, and what were your goals??

I hired IdeasUnlimited to provide sales support with the goal of taking over the sales and intake process end-to-end.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor reached out to me and after independent research and also positive interactions with the company I selected them.

Describe the project in detail and walk through their service package, including any calling tools used.

They provided sales coverage Monday through Friday 8:00am to 6:30pm EST. This included phone support and interaction with prospective clients. Various systems/tools were used including Zoho, Vonage, and Microsoft Office Products.

Who did you work with and what was the feedback process like?

I worked with Batool (project manager) and was assigned Robert (sales rep).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

The sales rep performed all tasks/assignments as required.

Describe their project management style, including communication tools and timeliness.

Projects were discussed via email and phone where required. They were always responsive.

What did you find most impressive or unique about this company?

I enjoyed the company's ability to vet and present quality candidates.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

I'm a customer support team lead for a print-on-demand company. We turn pictures into wall decorations, textile products etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited, and what were your goals??

We need a flexible partner that we can cover our shifting workloads, so that we do not build up a backlog in the most intense of times throughout the year.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for call centers via Upwork and decided to try out IdeasUnlimited, among others. IU proved themselves to be the best candidate by the quality of work and ease of onboarding they shown.

Describe the project in detail and walk through their service package, including any calling tools used.

Primarily answering to customer's inquiries/complaints via e-mail, with live chat/incoming calls also being taken care of. Work in shifts for extended phone hours coverage. Work on weekends towards true calendar 24h SLA goals.

Who did you work with and what was the feedback process like?

We have a team lead present from IdeasUnlimited, who has been very helpful in building up the team as well as managing them and meeting our requirements.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We do, our SLAs have significantly improved and thanks to the flexibility IdeasUnlimited provides, we are able to save resources in days with a lower workload.

Describe their project management style, including communication tools and timeliness.

The communication between our team lead and theirs is regular (at least 1x week), to catch up on KPIs that we follow, discuss challenges and plan ahead. If anything comes up, getting in touch with the team lead of IdeasUnlimited is always quick. We communicate primarily via Slack.

What did you find most impressive or unique about this company?

At first, it was quite rough getting the team to where we needed to be. However, IdeasUnlimited was following this very closely, and eventually we were able to pinpoint the issue and fix it. What surprised me is that as soon as we did this, we were much better off, and our satisfaction with their work significantly improved.

Are there any areas for improvement or something they could have done differently?

A little proactivity goes a long way. Now it's not that big of an issue as everyone's doing good, but at the earlier stages there were some situations where we discovered issues too late, or needed to constantly poke at something for us to move forward.