IdeasUnlimited

BACKGROUND

Please describe your company and position.

I am the co-founder of CAKES body

Describe what your company does in a single sentence.

It all started with a case of NFO (nipple freak out) on the treadmill next to my boss. Awkward.

So we went on a journey to design something better than the foam sports bra padding and sticky nipple covers. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We didn't have our own call center to handle calls related to catalog searches or customer service for our website orders. So, we brought Ideasunlimited on board to manage these tasks for us.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We put them through an onboarding program that included training materials. We instructed them on our systems, processes, and fundamental customer service protocols and guidelines. Ideaunlimited serves as our external call center partner.

Their main responsibility is to handle incoming calls from customers wishing to place orders. They assist with these orders, entering them into our system on our behalf. Additionally, they reach out to customers to address any inquiries about return labels, sizing details, or product tracking information. They operate directly within our software system.

They've also implemented a chat feature on our website and managed our phone Interactive Voice Recording (IVR) system outside of regular business hours. When team members have faced challenges grasping our service guidelines, Ideasunlimited has stepped in to provide them with additional training.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We're experiencing longer than usual average call times, but the team has encountered a few hurdles and is actively working to address them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their management team is really top-notch. We typically create a list of tasks, which we then send over to them. After that, we go through it together, either over the phone or on Microsoft Teams.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They traeted us well. They were truly excellent thought partners who contributed fresh perspectives to our discussions.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

None, They offer an execptional service

BACKGROUND

Please describe your company and position.

I am the CEO|FOUNDER of Shapa Health

Describe what your company does in a single sentence.

We build digital tools to change behavior and health, out of a deep understanding of human nature and technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Focus on one market segment to build knowledge about Shapa Health's corporate products

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ideasunlimited provides help building our existing database so we can reach specific target groups by using multiple communication channels. 

The project will span three months delivering primary goals of booking appointments from prospective stakeholders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our current customer networking efforts generate 2-3 valuable meetings weekly with organizations beyond our initial target list which results in pure business value increase.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The marketing campaign could take breaks during the holiday period according to Ideasunlimited making the strategy more potent. 

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

IdeasUnlimited provided reliable support and guided us through every step of the process.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Vice President, Finance Director. of EGAMI GROUP

Describe what your company does in a single sentence.

EGAMI Group is an award-winning, woman-owned, WBENC- and NMSDC-certified minority integrated communications un-agency. We create work that moves the world forward, serving as an accelerator for brands looking to reach the Multidimensional™ Mainstream through impactful campaigns. Our mission is to bring humanity back to brands and help them break through with high-impact audiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Acquire New Local Busienss Clients

SOLUTION

How did you find IdeasUnlimited?

Clutch Site

Why did you select IdeasUnlimited over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Idea unlimited helped us call over a thousand local businesses each day, marketing our services to small business owners.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Call dispositions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely, very nimble and agile to continue to optimize and build efficiencies for the campaign

What was your primary form of communication with IdeasUnlimited?

Email or Messaging App

What did you find most impressive or unique about this company?

So, They paid attention to detail and gave a lot of inputs from their past experience to succeed the campaign.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No, If there is i will have include

BACKGROUND

Please describe your company and position.

I am the President of The Cowen Group

Describe what your company does in a single sentence.

The Cowen Group provides executive staffing and recruiting services for e-discovery, legal technology and litigation support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We needed a reliable call center service to handle incoming and outgoing client calls efficiently. Our goal was to improve responsiveness, streamline communication, and ensure that no client inquiries were missed.

SOLUTION

How did you find IdeasUnlimited?

• Referral
• Clutch Site

Why did you select IdeasUnlimited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After evaluating multiple service providers, we selected IdeasUnlimited based on their strong reputation, multilingual support, and ability to provide 24/7 call coverage. Their team integrated seamlessly with our operations, handling both inbound and outbound calls while maintaining a high level of professionalism.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of IdeasUnlimited has been outstanding. With their support, we’ve improved response times, increased client engagement, and secured more consultations, even outside of regular business hours. Their bilingual agents have been especially valuable in serving our diverse client base.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management and communication are excellent. They are responsive, adaptable, and proactive in resolving any issues that arise. We primarily communicate via email, and any adjustments to our call handling scripts are implemented quickly and accurately.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to customer service, flexibility, and ability to customize solutions to fit our specific needs. They have helped us optimize our operations while reducing overhead costs and we highly recommend their call center services to any business looking for reliable, professional, and cost-effective solutions.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There were minor initial adjustments needed with call scripting, but the team addressed them promptly and efficiently.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of SweatPals

Describe what your company does in a single sentence.

SweatPals is a wellness and fitness platform dedicated to connecting individuals with engaging fitness experiences and communities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• To improve response time and customer support efficiency.
• To ensure our clients receive accurate and timely information about our services and offerings.
• To improve response time and customer support efficiency.
• To ensure our clients receive accurate and timely information about our services and offerings.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited provided inbound call center services, handling customer inquiries, appointment scheduling, and issue resolution with efficiency and professionalism. Their team ensured that each customer received clear and accurate information about our fitness services while maintaining a high standard of responsiveness.
Additionally, they met key performance indicators (KPIs) for customer satisfaction, call volume, and response times. Their dedication and expertise significantly improved our client engagement, allowing us to focus on growing our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership with IdeasUnlimited brought significant improvements to our customer interactions. Their support team helped increase customer satisfaction, with many clients praising the speed and quality of responses.
Additionally, they effectively reduced call resolution times, enhancing overall efficiency. Their seamless service integration has positively impacted our business, and we look forward to continued collaboration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project was executed smoothly, and all deliverables were met on time. Communication with their team was seamless, and they were highly receptive to our needs and feedback.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness, professionalism, and ability to handle a high volume of calls without compromising quality.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No, their services exceeded our expectations, and we are highly satisfied with the results.

BACKGROUND

Please describe your company and position.

I am the Office Manager of ADHD Aware

Describe what your company does in a single sentence.

ADHD Aware is dedicated to providing resources, support, and education for individuals and families navigating ADHD.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We needed a reliable partner to handle our call center operations to engage our audience effectively and manage inquiries with professionalism, ensuring a seamless experience for our community.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited managed inbound and outbound call center services, leveraging their existing systems to enhance outreach and support. They focused on handling inquiries, providing accurate information, and ensuring our audience felt heard and valued. The engagement spanned three months, with the primary deliverable being efficient call handling and measurable improvements in customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team managed to improve audience engagement significantly, addressing inquiries promptly and helping us connect with previously overlooked audiences. Their work added substantial value to our operations, helping us build stronger connections with our community.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The IdeasUnlimited team was highly responsive and adaptable. They were quick to act on feedback and adjusted their approach as needed, ensuring timely delivery even during peak periods.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to handle a large volume of calls with consistent professionalism, which would have been difficult to manage in-house.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No, their services exceeded our expectations

BACKGROUND

Please describe your company and position.

I am the Co -Founder of Kalari Corp

Describe what your company does in a single sentence.

Kalari Corp is a comprehensive Population Health and Wellness Platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?
I don't have time to answer phone calls because of my busy schedule. Not answering calls could make me lose clients for my massage business. To solve this, I've partnered with IdeasUnlimited to set up online scheduling for massage services on my business website.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited service representatives assist in booking potential clients for Massage Therapy Services. They answer phone calls, schedule appointments according to my availability, and direct clients to my business website. They can also help clients book online. 
Additionally, they email me voice messages left by clients on my website, including the clients' names, personal phone numbers, and the requested time and date for a massage session.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We're amazed at how quickly they gather and share feedback from our customers—we get it instantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

project management was excellent. They delivered all items on time and were always responsive to our needs. They provided weekly progress reports and proactively suggested new approaches to improve results.

What was your primary form of communication with IdeasUnlimited?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've done a good job with the timing to get everything started.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No improvements needed.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CEO of Prospr

Describe what your company does in a single sentence.

 Prospr is the tool frontline operators say they “can’t live without.”

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Re-balance workload among Technical Support agents.
• Meet and exceed SLA requirements
• Procuring mobile devices

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work scope entails high-volume processing of mobile asset and service transactions. All the transactions must be documented in detail

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Ability of existing agents to focus on other projects
2. Volume of correct order processing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

None at this time

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive approach toward understanding our business model and user base is proof of their commitment.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

None at this time

BACKGROUND

Please describe your company and position.

I am the Marketing Director of EmPrestiza Inc.

Describe what your company does in a single sentence.

we at Emprestiza have always relied on networking events as a staple in our successful sales efforts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Calling Services for Gas and Oil Co.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged with IdeasUnlimited to decorate our name reception and establish a strong platform for our telemarketing endeavors. Their involvement prolonged across customer support, court case control, or even courier offerings for our agency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In our pursuit of better results, IdeasUnlimited's impact has been surely transformative. The reception amongst our users has markedly stepped forward, with a significant boom in the speed at which proceedings are addressed. The universal performance in public attention has reached new heights, absolutely reflecting the tremendous have an impact on of their services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had many clarifying questions all the time. Also very convenient and fast in communication, all deadlines were met.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets IdeasUnlimited apart is the energy of their employees – accountable and qualified. This mixture ensures that the services supplied aren't handiest powerful but additionally brought with a degree of information that is really commendable. The determination and abilties in their group have turn out to be a cornerstone in attaining our goals.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Their overall performance has been top notch.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Trust Counsel, P.L.

Describe what your company does in a single sentence.

 We help our Clients Plan to Protect their Family and their Assets

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?
We receive calls via our website and internet advertising. IdeasUnlimited answers the calls 24/7. The calls are answered by IdeasUnlimited and they also make outgoing calls to our online inquiries. They actually work like a receptionist for our law firm.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They provide call coverage 24/7. We provided them with a script to use when answering the calls. They provide both English- and Spanish-speaking calls, which is important for our firm since 50% of our clients are Spanish-speaking. We get recordings of all the calls taken, which are great tools to help with quality assurance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We can have consultations booked after hours and even on weekends. This has been helpful as the calling could easily move on to the next firm. We are saving money by not having to hire a staff person to answer the calls by using IdeasUnlimited.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great customer service, it takes about 24 hrs turnaround time, but that was great for me.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting

What did you find most impressive or unique about this company?

The virtual assistants from IdeasUnlimited were amazing. Their management team has trained these awesome assistants which have made our daily operations easy to manage as well as very affordable. 

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Not at this time.