Contact DialDesk
Get a custom proposalEnterprise CX Without Enterprise Costs.
DialDesk is an AI-powered Customer Experience (CX) partner delivering intelligent, scalable, and cost-efficient customer support solutions. By combining advanced AI technologies with skilled customer service professionals, we help businesses create seamless customer journeys across voice, email, live chat, WhatsApp, and social media channels.
From inbound and outbound support to AI voice bots, lead management, and back-office operations, our solutions are designed to improve customer satisfaction, increase operational efficiency, and accelerate business growth. With a unique shared support model, rapid onboarding, and a commitment to service excellence, DialDesk enables organizations to provide enterprise-quality customer experiences without enterprise-level costs.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
1,000 - 9,999
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Year founded
Founded 2008
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Answering services
- 100%
- Customer Service Outsourcing
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- Outbound Services
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- Sales Outsourcing
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Industries
- Automotive
- 10%
- Beauty
- 10%
- Business services
- 10%
- Education
- 10%
- Financial services
- 10%
- Medical
- 10%
- Other industries
- 10%
- Retail
- 10%
- Telecommunications
- 10%
- eCommerce
- 10%
Clients
- Small Business (<$10M)
- 50%
- Enterprise (>$1B)
- 25%
- Midmarket ($10M - $1B)
- 25%
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Our Story
We are DialDesk — a 20+ year CX team combining dedicated agents, proprietary AI tech, and ISO‑certified processes to deliver enterprise-grade support at ~75% lower cost. We launch in 72 hours, unify omnichannel data, and drive outcomes (82–92% FCR, 4.7+ CSAT). Trusted by 250+ clients across 10+ industries, our people, process, and platform turn support into measurable revenue, retention, and operational insight.
What Sets Us Apart
AI-Powered Customer Experience
DialDesk combines AI-driven automation with experienced support professionals to deliver fast, personalized, and seamless customer experiences across voice, email, chat, WhatsApp, and social media.Enterprise-Quality Support, Lower Cost
Our shared support model enables businesses to access enterprise-grade customer service without the high operational costs of building and managing an in-house support team.Fast, Flexible & Scalable Solutions
From startups to large enterprises, we offer scalable customer support solutions with rapid onboarding, flexible engagement models, and the ability to grow alongside your business needs.
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