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Country: Jamaica
Services: Back Office Outsourcing

List of the Top Jamaica Back Office Outsourcing Service Providers

    Featured Providers

    What are Featured Providers?
  • Hugo

    Hugo

    🏆 Award Winning Customer Care & Data Annotation

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL
    Service Focus

    "Hugo seamlessly adapts to our needs, ensuring every delivery is punctual and hassle-free."

    • Founder, E-Commerce Business
  • NICE Global

    NICE Global

    Nearshore Jamaican BPO Contact Center

    $1,000+
    < $25 / hr
    250 - 999
    Montego Bay, Jamaica
    Service Focus

    "Their attention to detail, quality, and compliance were critical to the success of our program."

    • VP Product, Ausrvio, LP
  • Segoso Caribbean

    Segoso Caribbean

    Flat management

    $25,000+
    $25 - $49 / hr
    50 - 249
    Montego Bay, Jamaica
    Service Focus

    NA

  • Yateman International

    Yateman International

    "Pay for just what you need when you need it"

    $1,000+
    < $25 / hr
    2 - 9
    Portmore, Jamaica
    Service Focus

    No need to hire full-time administrative support! Pay for just what you need, only when you need it. Try our hourly, weekly or per project administrative outsourcing solution, specifically designed…

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  • Advantage Communications

    Advantage Communications

    Power Up Your Customer Experience!

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Kingston, Jamaica
    Service Focus

    As one of Canada’s longest running privately-held contact center service provider, Advantage Communications Inc. (ACI) has built a reputation of integrity, honesty, efficiency and partnership.…

    More

  • Genesis Support Solution LTD

    Genesis Support Solution LTD

    Together we create opportunities

    $5,000+
    $25 - $49 / hr
    250 - 999
    Montego Bay, Jamaica
    Service Focus

    "The team was hardworking and dedicated. They always took the time to find ways to improve their work."

    • President, CalluX Integrated Solutions LTD.
  • Voca CX LLC

    Voca CX LLC

    For Savings, we speak your Language

    $1,000+
    < $25 / hr
    10 - 49
    Kingston, Jamaica
    Service Focus

    VocaCX is a rapidly growing outsourcing/offshoring service provider dedicated to providing exceptional support to high growth companies across various industries. We provide an array of services…

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  • vlbpo cx

    vlbpo cx

    Our people helping people.

    $5,000+
    < $25 / hr
    50 - 249
    Kingston, Jamaica
    Service Focus

    VLBPO is a distinguished contact center that specializes in serving the needs of small and medium-sized enterprises seeking to delegate their customer service functions to a provider known for its…

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  • IntellectX Global Solutions Limited

    IntellectX Global Solutions Limited

    There is no limit, to what we can't achieve.

    $5,000+
    < $25 / hr
    250 - 999
    Kingston, Jamaica
    Service Focus

    IntellectX is a BPO company, that manages contact center services for companies across the globe to improve their operations and growth of their business. It is the mission of IntellectX Global…

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  • Magissistant

    Magissistant

    Not magic, just great assistants.

    Undisclosed
    < $25 / hr
    50 - 249
    Ocho Rios, Jamaica
    Service Focus

    24/7 nearshore and US-based customer support by professionals. 

  • BOULOU BLUE

    BOULOU BLUE

    BUSINESS PROCESS OUTSOURCING

    $1,000+
    Undisclosed
    50 - 249
    Kingston, Jamaica
    Service Focus

    We at Boulou Blue Ltd. aim to satisfy all your business needs, from customer acquisition to customer service. We will do all the heavy lifting so you won’t have to. We will take you with us as…

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  • ThinkNChange

    ThinkNChange

    Your Digital Solutions Partner

    $5,000+
    < $25 / hr
    10 - 49
    Kingston, Jamaica
    Service Focus

    As a trusted partner, we work closely with our clients to identify and understand their unique needs and challenges. We offer customized solutions tailored to our client’s specific needs. Our…

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  • Global Gateway

    Global Gateway

    Your choice for contact center solutions.

    $1,000+
    < $25 / hr
    250 - 999
    Montego Bay, St James, Jamaica
    Service Focus

    Global Gateway Solutions, Inc.(GGS) is a leading provider of global contact center solutions servicing the financial, telecommunications, Business-to-Business, Insurance, Health Care, and Travel and…

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  • CEAC Outsourcing Company Ltd.

    CEAC Outsourcing Company Ltd.

    Providing People Solutions that Work

    Undisclosed
    Undisclosed
    50 - 249
    Kingston, Jamaica
    Service Focus

    We are a Human Resource Management and Staffing Supply company. We provide STAFFING, PAYROLL and HRM solutions for foreign companies operating in Jamaica, eliminating the need them to engage in: ▪…

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  • City BPO

    City BPO

    Solutions and Results. Defined.

    Undisclosed
    Undisclosed
    50 - 249
    Kingston, Jamaica
    Service Focus

    City BPO is a client focused BPO company that prides itself in creating high value customer interactions that delivers unparalleled results. Our aim is to consistently provide our clients with a…

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  • VXI Global Solutions Inc.

    VXI Global Solutions Inc.

    Customer Care with Flair

    $25,000+
    < $25 / hr
    10,000+
    Kingston, Jamaica
    Service Focus

    VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a…

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  • Charles O'Connor Consulting Network Limited

    Charles O'Connor Consulting Network Limited

    Empowering Entrepreneurs for a Better Future

    Undisclosed
    Undisclosed
    10 - 49
    Kingston, Jamaica
    Service Focus

    Founded in July 2010 by Charles O’Connor, a Chartered Accountant/Registered Public Accountant and a network of professionals in Finance, Information Technology, Human Resources and Management,…

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  • nucon

    nucon

    Leave it to the PRO. We make the difference for yo

    Undisclosed
    Undisclosed
    2 - 9
    Kingston, Jamaica
    Service Focus

    CALL CENTER PROS
    A solid foundation

    With more than three decades of excellent customer care experience at our hands, Call Center Pros is the firm of choice if you want engagement and involvement…

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  • Globescope BPO

    Globescope BPO

    Driven by performance.

    Undisclosed
    Undisclosed
    2 - 9
    Kingston, Jamaica
    Service Focus

    We deliver high standards to our clients from a trained and efficient workforce, adding foresight and insight as we disseminate and collate with accuracy and integrity globally

  • Supirax Global Corporations Inc.

    Supirax Global Corporations Inc.

    We have confidence in our communication.

    Undisclosed
    < $25 / hr
    50 - 249
    Kingston, Jamaica
    Service Focus

    Our contact center services are optimized to meet your needs and leave you satisfied. We have a dedicated team who works with you every step of the way to ensure that you and your customers are happy…

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  • Global Services Jamaica

    Global Services Jamaica

    We are your nearshore service partners!

    Undisclosed
    Undisclosed
    2 - 9
    Montego Bay, Jamaica
    Service Focus

    Turnkey Rentals
    Finding the right nearshore partner can be challenging when trying to expand your business to another country. Our turnkey services were designed to take away the startup costs and…

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  • Undisclosed
    Undisclosed
    2 - 9
    Kingston, Jamaica
    Service Focus

    WorldWide BPO and Call Centres, with the mission to become the best
    Global Business Process Outsourcing Provider for customer service and complementary back-office processes is redefining…

    More

  • JOBSltd

    JOBSltd

    Outsourcing Solutions Made Easy

    $1,000+
    < $25 / hr
    50 - 249
    Saint Ann's Bay, Jamaica
    Service Focus

    Jamaica Outsourcing Based Solutions Limited (JOBS Ltd), is a subsidiary of Young Entrepreneurs Inc.  They are focused on providing the best services with the highest levels of customer…

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  • Fusion CX

    Fusion CX

    Serve 500+ Clients in 45 Centers Across 14 Nations

    $10,000+
    < $25 / hr
    10,000+
    Kingston, Jamaica
    Service Focus

    "There are almost everywhere, with such portfolios and clientele."

    • Customer Success Manager, MirageIncorp

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3 Top-Reviewed Back Office Outsourcing Companies in Jamaica 2024

On the main pages of Clutch we have listings for 23 Back Office Outsourcing firms located in Jamaica. Between all of those Back Office Outsourcing companies, we have collected over 10 reviews and ratings posted as recently as 04/03/2024.

But we'd like to make it easier for you! In order to simplify your process, we’ve narrowed your search down to display the top 3 Back Office Outsourcing providers in Jamaica based on their ratings, but also with an eye on including a mix of smaller and larger firms in order to display options to fit a range of budgets, from small to larger.

To help you compare providers more easily, we've taken all 10 reviews for these 3 companies and summarized them into a single paragraph. We've also posted a set of terms that outlines reviewer's overall sentiments, experience, and even the expertise they most talked about in their reviews of each company listed below.

According to our reviewers, some of the best Jamaica Back Office Outsourcing companies are Fusion CX, Genesis Support Solution LTD, and NICE Global. Read on, and we’re certain you find these are some of the top software companies in Jamaica today!

Fusion CX

4.5 8 REVIEWS

15 Old Hope Rd
Kingston, Jamaica
1600

About:

  • Minimum Budget: $10,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 10,000+
  • Founded: 2004
  • Quality Score: 4.7
  • Schedule Score: 4.4

Services:

  • Call Center Services
  • Sales Outsourcing

Key Clients:

AIRTEL, OYO, Hero Fincorp Limited, IDBI Bank Quadrillion Finance Pvt. Ltd. and 5 more, and Fusion CX overall rating is 4.5 stars.

Reviewers Frequently Mention:

Customer Service
Sales Increase
Task Management
Dedicated
Solutions-Based Approach

Clutch Review Summary:
Fusion BPO Services' ongoing support has significantly improved the company's customer service, leading to increased sales. The team is highly dedicated, effectively managing all tasks, and even working during holidays. Clients have been impressed with their streamlined processes and solutions-based approach, exceeding expectations and ensuring a productive partnership.

Company Description:
Founded in 2004, and stating they have between 10,000+ employees, Fusion CX is located at 15 Old Hope Rd, Kingston 1600. They offer services for multiple industries including Business services, eCommerce, Financial services and more. Fusion CX offers expertise in Claims Processing, Chat Support Services, Email Support Services and other Back Office Outsourcing capabilities. Their minimum project size is $10,000.00 and an hourly rate between < $25, while maintaining an overall 4.5 star rating.

LEARN MORE ABOUT FUSION CX...

Genesis Support Solution LTD

Cornwall Gorden
Montego Bay, Jamaica
jmcjs12

About:

  • Minimum Budget: $5,000.00
  • Avg. Hourly Rate: $25 - $49
  • Employees: 250 - 999
  • Founded: 2020
  • Quality Score: 4.5
  • Schedule Score: 5

Services:

  • Call Center Services
  • IT Managed Services
  • Sales Outsourcing

Key Clients:

CalluX Integrated Solutions LTD., K-Pro Marketing and WVS, and Genesis Support Solution LTD overall rating is 5 stars.

#2 - Genesis Support Solution LTDLEARN MORE ABOUT GENESIS SUPPORT SOLUTION LTD...

Reviewers Frequently Mention:

Client Expectations
Issue Resolution
Client Feedback
Transparent Workflow
Regular Reports

Clutch Review Summary:
Genesis Support Solution LTD consistently met the end client's expectations by quickly resolving issues and being highly receptive to client feedback. The dedicated and hardworking team ensured a transparent workflow by providing regular reports and remaining accessible.

Company Description:
Founded in 2020, and stating they have between 250 - 999 employees, Genesis Support Solution LTD is located at Cornwall Gorden, Montego Bay jmcjs12. They offer services for multiple industries including Business services, Consumer products & services, eCommerce and more. Genesis Support Solution LTD offers expertise in Chat Support Services, Email Support Services, Virtual receptionist and other Back Office Outsourcing capabilities. Their minimum project size is $5,000.00 and an hourly rate between $25 - $49, while maintaining an overall 5 star rating.

LEARN MORE ABOUT GENESIS SUPPORT SOLUTION LTD...

NICE Global

1-3 Pimento way, Suite B101,103,104 Freeport,
Montego Bay, Jamaica

About:

  • Minimum Budget: $1,000.00
  • Avg. Hourly Rate: < $25
  • Employees: 250 - 999
  • Founded: 2013
  • Quality Score: 5
  • Schedule Score: 5

Services:

  • Call Center Services
  • Sales Outsourcing

Reviewers Frequently Mention:

Customer LTV
NPS
Partner-Centric Approach
Detail-Oriented
Quality-Focused

Clutch Review Summary:
Clients experienced an increase in customer LTV and NPS with NICE Global's support. The team's partner-centric approach and adaptability to client needs were highlighted, along with their detail-oriented and quality-focused efforts.

Company Description:
Founded in 2013, and stating they have between 250 - 999 employees, NICE Global is located at 1-3 Pimento way, Suite B101,103,104 Freeport, , Montego Bay. They offer services for multiple industries including Business services, Consumer products & services, Financial services and more. NICE Global offers expertise in Chat Support Services, Data Entry & Processing, Inbound appointment scheduling and other Back Office Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 5 star rating.

LEARN MORE ABOUT NICE GLOBAL...

Jamaica Back Office Outsourcing Provider FAQs

There are 23 Back Office Outsourcing companies listed on Clutch that are located in Jamaica. These experts cater to a diverse clientele that spans from large-scale enterprises to medium and small businesses.

Jamaica Back Office Outsourcing companies listed on Clutch offer services that include but are not limited to Call Center Services, Sales Outsourcing, Translation Services, Transcription Services, Recruiting, all knowledgeable of the competitive landscape of Jamaica.

The Back Office Outsourcing providers with the cheapest hourly rates and no project minimum in Jamaica are:

The 2 Jamaica Back Office Outsourcing service providers with the lowest rates are:

  • Genesis Support Solution LTD (5 stars, 1 reviews)
  • NICE Global (5 stars, 1 reviews)
  • Note that the companies above require minimum project sizes below just $5,000. There are also other companies in Jamaica offering Back Office Outsourcing services whose hourly rates range from $25 and $49.

    The 3 best-rated Back Office Outsourcing agencies in Jamaica on Clutch include:

    These Back Office Outsourcing agencies have consistently been lauded for their exceptional performance and dedication to client success.

    Companies offering Back Office Outsourcing in Jamaica serve all different types of clients, including names like Apple Chat Support and Mutiple Clients.

    These Back Office Outsourcing providers serve clients in the greater Jamaica area as well as nationwide.

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