Top IT Managed Service Providers in Baltimore
Baltimore sits at the heart of the U.S. Cybersecurity Corridor, surrounded by institutions like Johns Hopkins University, UMBC, and Fort Meade. That deep talent pool has helped the city’s managed service providers (MSPs) excel at cloud migrations, 24/7 monitoring, and advanced cyber defense for midsize companies and fast-growing startups alike.
On Clutch, every Baltimore MSP is vetted through our rigorous, interview-based review process, so you can trust the ratings you see. Use the filters on this page to sort firms by hourly rate, minimum engagement, industry expertise, or certifications, then shortlist partners that fit your budget and compliance needs.
Prefer to expand your search? Check out these related directories:
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Featured
What are Featured Providers?
$5,000+$100 - $149 / hr50 - 249Serves Baltimore, MDServices provided
See all 16 projectsdesignDATA is a Managed IT Services Provider known for its comprehensive IT support and training solutions, offering outsourced IT management, help desk services, and proactive IT strategies. Reviews highlight their exceptional customer service and tailored training programs, with a 100% satisfaction rate indicated by clients who commend their responsiveness and expertise in IT support. The company consistently receives positive feedback for delivering engaging, hands-on training and maintaining strong client relationships.
$50,000+$50 - $99 / hr50 - 249Serves Baltimore, MDServices provided
See all 39 projectsZazz is a versatile mobile and web development company known for delivering innovative solutions across various industries, including insurance, education, and recruitment. The company receives overwhelmingly positive feedback, with a notable emphasis on their technical expertise, project management skills, and ability to meet client needs—leading to significant outcomes such as user engagement increases of up to 60% and user satisfaction rates as high as 92%.
$1,000+$25 - $49 / hr50 - 249Serves Baltimore, MDServices provided
See all 11 projectsCorporate Technologies is a Managed IT Services provider offering comprehensive IT support, management, and cybersecurity solutions. Overall, 100% of reviewers praise their proactive and responsive service, highlighting their swift resolution of issues, often within the same business day. Their dedication to client needs and efficient project management are also frequently mentioned, making them a reliable partner for outsourced IT management.
$1,000+$100 - $149 / hr250 - 999Serves Baltimore, MDServices provided
See all 72 projectsTPx Communications is a Managed IT Services provider offering comprehensive Information Technology Services, including IT Support Services, network security, and outsourced IT management. With approximately 90% of reviews praising their responsiveness and value for cost, TPx Communications is lauded for their customer service, project management, and expertise in providing seamless IT and communication solutions.
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UndisclosedUndisclosed10 - 49Vienna, VA
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Established in 1994, NetMGM is a Cybersecurity company. The small team focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Bowie, MD
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CipherHQ Technologies LLC is a small Bowie, Maryland-based IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Serves Baltimore, MDServices provided
See all 26 projectsBetterWorld Technology is a managed IT services provider offering comprehensive IT management and support services, including cybersecurity, telecommunication, and helpdesk solutions. With 100% positive reviews, clients frequently commend their responsive communication, effective project management, and ability to seamlessly execute IT transitions. Approximately 50% of reviewers highlight their impressive transparency and strategic planning abilities, establishing BetterWorld Technology as a reliable partner for managed IT services and support.
$5,000+$100 - $149 / hr250 - 999Serves Baltimore, MDServices provided
See all 3 projectsNet at Work LLC is a Managed IT Services provider with a strong emphasis on IT Management and Support Services. Feedback across their reviews is predominantly positive, with clients praising their technical expertise and project management capabilities. Approximately 100% of reviewers highlight their proactive communication and comprehensive IT solutions, making Net at Work LLC a reliable partner in Managed Information Technology.
$5,000+$150 - $199 / hr250 - 999Serves Baltimore, MDServices provided
See all 92 projectsIntegris is a Managed IT Services provider offering comprehensive IT management, support services, and cybersecurity for various industries. The company consistently receives positive feedback, with approximately 90% of reviews highlighting their reliability, quick response, and effective communication. Clients appreciate their ability to manage complex IT systems and ensure security, although some suggest improvements in response times for support tickets.
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$10,000+Undisclosed50 - 249Newark, DE
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PCS is an IT managed services company. The Moorestown, New Jersey-based agency was established in 2000. Their team offers IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Vienna, VA
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Sesom Consultants is an IT managed services and Business Consulting company. Their team is headquartered in Vienna, Virginia. The company offers IT managed services and Business Consulting.
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UndisclosedUndisclosed50 - 249McLean, VA
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HumanTouch, LLC is a midsize IT strategy consulting company. They provide IT strategy consulting and cloud consulting & SI and were established in 1997.
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Undisclosed$100 - $149 / hrFreelancerOwings, MD
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Founded in 1999, Estes, Inc. Is a software development firm. Their team specializes in Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Upper Marlboro, MD
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Megadata Technology, LLC is a Cybersecurity company. Launched in 1999, the team provides Cybersecurity and Application Management & Support.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Serves Baltimore, MDServices provided
See all 14 projectsITGix is a Managed IT Services provider specializing in IT Management and Outsourced IT Support, particularly in areas such as infrastructure design, AWS cloud operations, and DevOps architecture. The company has received overwhelmingly positive feedback, with clients praising their technical expertise, flexibility, and commitment to client success. Approximately 90% of reviewers highlight ITGix's responsiveness and ability to deliver projects on time.
UndisclosedUndisclosed50 - 249Serves Baltimore, MDServices provided
See all 6 projectsFive Nines is an IT Managed Services Provider specializing in Managed IT Services, IT Support, and Outsourced IT Management. Across their reviews, clients consistently praise their effective IT management, proactive support, and dedication to aligning with company culture and values. Approximately 80% of reviewers highlight Five Nines' ability to deliver timely solutions and maintain strong communication, while a similar percentage appreciate their expertise in cybersecurity and network management.
UndisclosedUndisclosed10 - 49Serves Baltimore, MDServices provided
See all 3 projectsDatalink Networks Inc. is a Managed IT Services provider known for its expertise in Outsourced IT Support and IT Management. Across reviews, 100% of clients commend their rapid response and problem-solving abilities, highlighting their exceptional project management and high availability. Their proactive approach and commitment to client satisfaction are consistently praised, with no areas for improvement noted.
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UndisclosedUndisclosed250 - 999Herndon, VA
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Based in Herndon, Virginia, TD SYNNEX Public Sector is a midsize IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Washington, DC
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Mastermind Media LLC is a small custom software development firm based in Washington, District of Columbia. Their services include Custom Software Development and IT managed services.
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Featured
What are Featured Providers?
$10,000+Undisclosed250 - 999Serves Baltimore, MDServices provided
IBM i and Microsoft Systems, Reimagined for Tomorrow. Innovators in AI-powered IT modernization, Fresche manages and maximizes the value of IBM i and Microsoft business-critical systems. Our
Read moreUndisclosed$200 - $300 / hr50 - 249Serves Baltimore, MDServices provided
See all 4 projectsIntegritek Holdings is a Managed IT Services provider specializing in IT Support Services and IT Management. Their reviews reflect a strong commitment to customer service, with consistent praise for their responsiveness and professionalism. Approximately 100% of reviewers commend their expertise in managing IT projects within budget and on time, and mention minimal staff turnover, ensuring familiarity with their clients' systems.
$5,000+Undisclosed1,000 - 9,999Serves Baltimore, MDServices provided
See all 22 projectsSikich is a Managed IT Services provider offering outsourced IT support and management solutions. Reviews for Sikich are overwhelmingly positive, with approximately 100% of feedback highlighting their proactive approach, responsiveness, and ability to handle complex IT challenges. Clients consistently commend their thorough communication and seamless project execution, with many appreciating their expertise in Microsoft infrastructure and network security.
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UndisclosedUndisclosed250 - 999Chantilly, VA
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BuzzClan is an IT strategy consulting company established in 2013. The agency offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Silver Spring, MD
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Established in 2004, Dakota Consulting, Inc. Is a midsize IT strategy consulting company. Their team offers IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Washington, DC
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Dragonfli Group LLC. Is a Cybersecurity company. They are headquartered in Washington, District of Columbia and have small team. They provide Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Alexandria, VA
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Professional Analysis, Inc. Is a software development company. Based in Alexandria, Virginia, their team focuses on Custom Software Development and IT managed services.
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UndisclosedUndisclosed50 - 249Alexandria, VA
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Launched in 2011, Goldbelt Glacier Health Services, LLC is a midsize IT managed services company. Their services include IT managed services and Business Consulting.
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UndisclosedUndisclosed50 - 249Reston, VA
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Metaformers, Inc is an IT managed services company launched in 2000. Their team offers IT managed services and Business Consulting.
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UndisclosedUndisclosed10 - 49Silver Spring, MD
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ITSA, LLC is a Silver Spring, Maryland-based IT staff augmentation company. They provide IT staff augmentation and IT managed services and were launched in 2004.
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$1,000+$25 - $49 / hr50 - 249Middletown, DE
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Virtual Assistant Services Philippines is a SEO company located in Middletown, Delaware. They specialize in Search Engine Optimization and IT managed services and were launched in 2017.
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UndisclosedUndisclosed10 - 49Alexandria, VA
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Founded in 2000, Infiniti Information Solutions is a small IT managed services and HR Consulting company based in Alexandria, Virginia. Their team focuses on IT managed services and HR Consulting.
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UndisclosedUndisclosed10 - 49Annapolis, MD
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Launched in 2013, Ardalyst is a Compliance Consulting company. The team offers Compliance Consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Walkersville, MD
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Software development company George Street Services is located in Walkersville, Maryland. They specialize in Custom Software Development and IT managed services.
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$10,000+$25 - $49 / hr2 - 9Newark, DE
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See all 2 projectsStarlink Nexus LLC is a comprehensive IT Managed Services provider offering tailored solutions across domains, including cloud services and cybersecurity. With 100% positive feedback, clients praise their efficient project management and ability to deliver scalable and secure IT infrastructure. However, some suggest improving client education and pricing transparency.
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UndisclosedUndisclosed2 - 9Arlington, VA
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Software development company Versailles Information Systems was launched in 2015. The small team provides Custom Software Development and IT managed services.
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Undisclosed$100 - $149 / hr10 - 49Sterling, VA
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CCP Technologies is an IT managed services company established in 2000. The team focuses on IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Washington, DC
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Chandlercg LLC is an IT strategy consulting company. Their small team is located in Washington, District of Columbia. Their services include IT strategy consulting and cloud consulting & SI.
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$1,000+$150 - $199 / hr50 - 249Newark, DE
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CloudScale365, Inc. Is a cloud consulting & SI and IT managed services company launched in 2005. The agency provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Centreville, VA
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M3 Technology Consultants is an IT strategy consulting company. Launched in 2003, the firm provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed2 - 9Bethesda, MD
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Located in Bethesda, Maryland, NTRA Consulting is a small Cybersecurity company. Their services include Cybersecurity and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Arlington, VA
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Epsilon Inc is a Weaverville, North Carolina-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Dumfries, VA
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See all 1 projectsCommunication Systems, Inc specializes in Managed IT Services, providing IT Support Services and Outsourced IT Management. The company has received positive feedback for its efficient project management, meeting tight deadlines, and making informed equipment recommendations. However, 100% of the reviewers noted that in-person communication is preferred due to occasional email miscommunications.
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UndisclosedUndisclosed2 - 9Upper Marlboro, MD
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Phalanx Consultng and Solutions is a Business Consulting company. Their small team is headquartered in Upper Marlboro, Maryland. Their services include Business Consulting and IT strategy
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UndisclosedUndisclosed10 - 49Clarksburg, MD
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Launched in 2014, Malbaie Solutions Inc. Is a small big data analytics company. Their services include BI & big data consulting & SI and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9Alexandria, VA
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FEDNOVA is an IT managed services company founded in 2014. The team offers IT managed services and cloud consulting & SI.
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Undisclosed$200 - $300 / hr10 - 49Lancaster, PA
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12:34 MicroTechnologies Inc. Is an IT managed services company. The team provides IT managed services and Cybersecurity, and the company is headquartered in Lancaster, Pennsylvania.
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UndisclosedUndisclosed2 - 9McLean, VA
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McLean Systems Integration Inc. Is a small Market Research company founded in 2019. Their team provides Market Research and IT managed services.
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UndisclosedUndisclosed2 - 9York, PA
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Tech61 is a York, Pennsylvania-based IT managed services company. Launched in 2023, the team focuses on IT managed services and IT strategy consulting.
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$1,000+< $25 / hr50 - 249Newark, DE
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Sysally is a cloud consulting & SI company in Newark, Delaware. Founded in 2018, the team focuses on cloud consulting & SI and IT managed services.
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$5,000+$150 - $199 / hr50 - 249Montreal, Canada
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See all 6 projectsFencecore is an IT consulting firm specializing in cybersecurity, network infrastructure, and disaster recovery solutions. Reviews highlight their exceptional customer service, quick response times, and pragmatic approach. A significant 100% of reviewers praise their communication skills and trustworthiness, reflecting a consistently positive experience across various industries. Fencecore is commended for their ability to deliver tailored solutions efficiently and effectively.
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UndisclosedUndisclosed2 - 9Clarksburg, MD
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DeltaStrac, LLC, a Cybersecurity company, was founded in 2014. The agency specializes in Cybersecurity and Enterprise App Modernization.
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$1,000+$50 - $99 / hr2 - 9Frederick, MD
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Obsidian Tek is an IT strategy consulting company. The Frederick, Maryland-based agency was established in 2023. Their team focuses on IT strategy consulting and cloud consulting & SI.
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$1,000+$25 - $49 / hr50 - 249Ashburn, VA
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AZ Tech Corporation is a midsize IT strategy consulting company based in Ashburn, Virginia. The team focuses on IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Arlington, VA
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IT strategy consulting company The Open Geospatial Consortium (OGC) is in Arlington, Virginia and London, England. They offer IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Dunn Loring, VA
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ApplyLogic Consulting Group, LLC is a Cybersecurity company. Their small team is in Dunn Loring, Virginia and specializes in Cybersecurity and IT managed services. The company was founded in 2004.
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UndisclosedUndisclosed10 - 49Alexandria, VA
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GLOBAL PROFESSIONAL SOLUTIONS, INC. Is an IT managed services and Business Consulting company. They are in Alexandria, Virginia. Their team specializes in IT managed services and Business
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UndisclosedUndisclosed10 - 49Washington, DC
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Small IT strategy consulting company Focalpoint Consulting Group, LLC, is located in Washington, District of Columbia. Their services include IT strategy consulting and BI & big data consulting &
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UndisclosedUndisclosed10 - 49McLean, VA
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Founded in 2005, Counterpointe Solutions is a small McLean, Virginia-based software development firm. Their services include Custom Software Development and Mobile App Development.
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UndisclosedUndisclosedFreelancerOwings Mills, MD
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Valued Solutions Group, an IT managed services company, was founded in 2020. They specializes in IT managed services and IT staff augmentation.
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UndisclosedUndisclosed50 - 249Frederick, MD
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MainSpring, Inc. Is an IT managed services company. The team is in Frederick, Maryland, and their services include IT managed services and Corporate Training & Coaching.
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Undisclosed$100 - $149 / hr2 - 9Fairfax, VA
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Based in New Kent, Virginia and Fairfax, Virginia, Jointech LLC. Is an IT strategy consulting company. They focus on IT strategy consulting and IT managed services and were established in 2021.
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UndisclosedUndisclosed10 - 49Westminster, MD
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Open Professional Group is a Westminster, Maryland-based branding firm. Their services include Branding and UX/UI Design.
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UndisclosedUndisclosed10 - 49Falls Church, VA
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Athena Consulting Group, LLC is a Cybersecurity company founded in 2004. Headquartered in Falls Church, Virginia, the team provides Cybersecurity and IT strategy consulting.
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List of the Top 10 Baltimore IT MSPs
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$5,000+$150 - $199 / hr250 - 999Owings Mills, MD
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
75% IT Managed Services25% Other -
$1,000+< $25 / hr50 - 249Baltimore, MD
Ability to deliver
34.6/40.016.8/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
60% IT Managed Services40% Other -
$5,000+$150 - $199 / hr10 - 49Towson, MD
Ability to deliver
31.1/40.016.2/20 Reviews6.4/10 Clients & Experience8.5/10 Market PresenceService focus
50% IT Managed Services50% Other -
$1,000+$100 - $149 / hr10 - 49Owings Mills, MD
Ability to deliver
21.1/40.016.2/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
60% IT Managed Services40% Other -
UndisclosedUndisclosed10 - 49Owings Mills, MD
Ability to deliver
23.5/40.016.2/20 Reviews2.1/10 Clients & Experience5.2/10 Market PresenceService focus
45% IT Managed Services55% Other -
$25,000+< $25 / hr250 - 999Ellicott City, MD
Ability to deliver
27.5/40.019.4/20 Reviews2.2/10 Clients & Experience6/10 Market PresenceService focus
10% IT Managed Services90% Other -
$1,000+$100 - $149 / hr50 - 249Baltimore, MD
Ability to deliver
21.7/40.016.4/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
40% IT Managed Services60% Other -
$250,000+$150 - $199 / hr50 - 249Baltimore, MD
Ability to deliver
27.5/40.014.6/20 Reviews6.7/10 Clients & Experience6.2/10 Market PresenceService focus
10% IT Managed Services90% Other -
UndisclosedUndisclosed50 - 249Cockeysville, MD
Ability to deliver
25.4/40.016.2/20 Reviews2.7/10 Clients & Experience6.5/10 Market PresenceService focus
20% IT Managed Services80% Other -
$1,000+$100 - $149 / hr2 - 9Baltimore, MD
Ability to deliver
18.3/40.013/20 Reviews0.7/10 Clients & Experience4.6/10 Market PresenceService focus
40% IT Managed Services60% Other -
$1,000+Undisclosed1,000 - 9,999Louisville, KY
Ability to deliver
20/40.00/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% IT Managed Services90% Other -
$5,000+$150 - $199 / hr2 - 9Columbia, MD
Ability to deliver
22.5/40.016.2/20 Reviews0.6/10 Clients & Experience5.7/10 Market PresenceService focus
10% IT Managed Services90% Other -
$1,000+$100 - $149 / hr50 - 249Baltimore, MD
Ability to deliver
8.6/40.00/20 Reviews3/10 Clients & Experience5.6/10 Market PresenceService focus
50% IT Managed Services50% Other -
UndisclosedUndisclosed250 - 999Glen Burnie, MD
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
30% IT Managed Services70% Other -
UndisclosedUndisclosed10 - 49Columbia, MD
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
50% IT Managed Services50% Other -
$1,000+$100 - $149 / hr10 - 49Ellicott City, MD
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
50% IT Managed Services50% Other -
$1,000+$150 - $199 / hr10 - 49Parkville, MD
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
50% IT Managed Services50% Other -
UndisclosedUndisclosed50 - 249Baltimore, MD
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
40% IT Managed Services60% Other -
UndisclosedUndisclosed10 - 49Essex, MD
Ability to deliver
10.1/40.00/20 Reviews3/10 Clients & Experience7.1/10 Market PresenceService focus
20% IT Managed Services80% Other -
$1,000+$100 - $149 / hr10 - 49Baltimore, MD
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
45% IT Managed Services55% Other -
UndisclosedUndisclosed10 - 49Millersville, MD
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
40% IT Managed Services60% Other -
$1,000+$150 - $199 / hr10 - 49Baltimore, MD
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
40% IT Managed Services60% Other -
Undisclosed$150 - $199 / hr2 - 9Baltimore, MD
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
50% IT Managed Services50% Other -
$1,000+$150 - $199 / hr2 - 9Annapolis, MD
Ability to deliver
34.1/40.017.4/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
40% IT Managed Services60% Other -
$5,000+Undisclosed1,000 - 9,999Chattanooga, TN
Ability to deliver
29.5/40.018.4/20 Reviews2.4/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Managed Services60% Other
Baltimore IT Managed Services FAQs
- No written SLA for onsite response within the Baltimore–Washington corridor
- Limited cybersecurity practice despite proximity to Fort Meade and NSA talent
- One-size-fits-all pricing with no compliance tiers (e.g., HIPAA vs. CMMC)
- Lack of 24/7 support—many attacks occur outside business hours
- Overreliance on subcontractors without disclosing who actually manages your data
There is no promise that is worth turning a blind eye on any of these red flags. Ensure your business’ smooth operation by partnering with a credible and trustworthy team.
Baltimore MSPs know the Mid-Atlantic market, regional data-privacy regulations, and the infrastructure quirks of local fiber networks. Many employ engineers with clearances from nearby federal agencies, giving them advanced security credentials that remote providers can’t match.
For companies with offices across Maryland or in neighboring states, a Baltimore partner can reach your sites in under two hours, reducing travel costs and downtime. Plus, working in the same time zone—and often the same city—simplifies in-person quarterly business reviews and equipment swaps.
According to verified pricing data gathered by Clutch, most Baltimore-based MSPs charge anywhere from:
- $125 – $175 per user, per month for fully managed help-desk and endpoint support
- $150 – $200 per server, per month for 24/7 monitoring and patch management
- Project-based cloud migrations typically run $10,000 – $40,000, depending on data volume and compliance needs
These figures align with U.S. averages but often come at a 10–15% discount compared with New York or DC rates, thanks to Baltimore’s lower overhead. Don't sign any contract without reviewing the quote first; this is crucial to avoid unexpected or unnecessary costs.
Baltimore’s MSP ecosystem is diverse thanks to the many brands and businesses that breathe life into its economy. It's common to find specialists supporting verticals such as:
- Healthcare and Life Sciences (HIPAA / HITRUST)
- Government Contractors and Defense (CMMC, NIST 800-171)
- Financial Services and Fintech
- Manufacturing and Port Logistics
- Higher Education and Research Labs
- Professional Services (law, accounting, consulting)
- Define your scope—co-managed support, full outsourcing, or a specific project.
- Review Clutch profiles for certifications (SOC 2, ISO 27001, Microsoft Solutions Partner).
- Ask for local client references and onsite response-time SLAs.
- Compare tier-1 vs. tier-2 help-desk staffing to gauge expertise.
- Evaluate their roadmap planning: the best MSPs present 12- to 36-month tech strategies, not just ticket stats.