NewPush

BACKGROUND

Please describe your company and position.

I am the Sr. Project Manager, IT of Regional Transportation District

Describe what your company does in a single sentence.

We are a transit agency, providing bus and rail service. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NewPush to accomplish?

• Secure website and API hosting
• Smart card fare collection system hosting
• Ticket vending machine backend system hosting
• CloudFlare protection of all RTD owned assets

SOLUTION

How did you find NewPush?

NewPush was already under contract with RTD and well regarded before I started working at RTD.

Why did you select NewPush over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from NewPush were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NewPush has performed a number of services for RTD, starting with:

• webhosting
• adding hosting and managed services for systems requiring Payment Card Industry (PCI) compliance
• additional cybersecurity support with Cloudflare and Crowdstrike. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Hosting Uptime. Managed hosting (updates, troubleshooting, etc.). Worked collaboratively with RTD to achieve PCI compliance for hosting and managed services for fare collection servers. Provided managed services for Cloudflare and Crowdstrike. 
2. PCI compliance controls
3. Web application and API protection controls

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NewPush is one of the most responsive vendors in my experience. They are consistently on time or early, NewPush proactively brings up issues that could become a problem so that we can address them before they become problems. All issues brought up with NewPush have been resolved. 

What was your primary form of communication with NewPush?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

NewPush is highly responsive and proactive! They care deeply about doing the right thing for their customers. 

Are there any areas for improvement or something NewPush could have done differently?

I don't have any improvements that I can think of to recommend.