# XACT
XACT Reviews (34), Pricing, Services & Verified Ratings
- Premier Verified
- 4.7 out of 5 average review rating
- 6 connections joined XACT's Network

[Visit Website](http://www.myxact.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory)
[Get a Custom Proposal](https://clutch.co/profile/xact)

**An Organic Extension of your Customer Experience.**
XACT has been delivering exceptional contact center solutions for over 26 years. With deep expertise and a commitment to excellence, we provide seamless, cost-effective, and fully integrated solutions tailored to your unique business needs. At XACT, we specialize in designing custom strategies for organizations that require more than one-size-fits-all approaches. Our collaborative, partnership-driven communication ensures we align with your goals every step of the way.

## Company Information
- Minimum project size: $1,000+
- Hourly rate: $25 - $49
- Number of employees: 250 - 999
- 2 Locations:
  - Orlando, FL (Headquarters)
  - Unity, ME

- Founded in 1998
- 2 languages: English, Spanish
- 4 timezones: Central Standard Time (CST), Eastern Standard Time (EST), Mountain Standard Time (MST), Pacific Standard Time (PST)

## Services, Focus Areas, Industries, and Clients

### Service Lines

- 50% Call Center Services

- 30% Customer Service Outsourcing

- 10% Back Office Outsourcing

- 10% Staffing


### Focus Areas

- Outbound Services:
    - 75% B2C Telemarketing & telesales
    - 15% Third party verification
    - 10% Customer Surveys & Market Research Calls

- Customer Service Outsourcing:
    - 50% Phone Support Services
    - 20% Email Support Services
    - 20% Order Processing & Taking
    - 10% Chat Support Services

- Staffing Focus:
    - 50% Seasonal Staffing
    - 25% Permanent Staffing
    - 25% Temporary Staffing

- Back Office Outsourcing:
    - 40% Virtual Assistant
    - 30% Payment Processing
    - 20% Claims Processing
    - 10% Data Entry & Processing

- Inbound Services:
    - 35% Inbound appointment scheduling
    - 35% Virtual receptionist
    - 30% Answering services


### Industries

- 10% Non-profit

- 5% Other industries

- 15% Education

- 5% Business services

- 10% Government

- 15% Information technology

- 15% Medical

- 10% Consumer products & services

- 15% Hospitality & leisure


### Clients

- 40% Small Business (<$10M)

- 60% Midmarket ($10M - $1B)


## Pricing Snapshot

Average rating for cost based on this provider's reviews: 4.0 out of 5


**What Clients Have Said** *(This summary is based on verified Clutch reviews.)*:

XACT offers competitive pricing and good value for cost, with clients noting flexibility and responsiveness. Specific investments range from $30,000 to over $1 million annually, depending on project scope and size. Clients appreciate the quality of service and effective communication.


**Most Common Project Size**: $50,000 to $199,999 based on 18 reviews
*(Pricing information for this provider is based on reviews where the project size was available.)*

### Pricing by Service

- Call Center Services: $50,000 to $199,999 based on 18 reviews

- Customer Service Outsourcing: Confidential based on 4 reviews

- HR Consulting: $50,000 to $199,999 based on 1 review

- Business Consulting: $50,000 to $199,999 based on 1 review

- Sales Outsourcing: $50,000 to $199,999 based on 1 review

- Back Office Outsourcing: Confidential based on 1 review

- IT Managed Services: Confidential based on 1 review


### Packages Offered

- Call Center Services Packages — starting at $83/month


## Reviews

Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews)


### XACT Review Insights

Overall Review Rating: 4.7
- Quality: 4.1
- Schedule: 4.2
- Cost: 4.0
- Willing to Refer: 4.8



### Top Mentions

- Flexible (7 mentions)

- High-quality work (7 mentions)

- Communicative (5 mentions)

- Proactive (5 mentions)

- Great project management (4 mentions)

- Professional (4 mentions)

- Timely (4 mentions)

- Attentive (3 mentions)

- Exceptional performance (3 mentions)

- Open to feedback (3 mentions)

- Adaptable (2 mentions)

- Customized support (2 mentions)

- Efficient (2 mentions)

- Helpful (2 mentions)

- Openness (2 mentions)

- Team players (2 mentions)

- Easy to work with (1 mentions)

- Exceeds expectations (1 mentions)

- Personable (1 mentions)

- Well-organized projects (1 mentions)



### Review Highlights

**Cost-Effective and Value for Money**
Many clients appreciate XACT's pricing structure, which is seen as competitive and offering good value for money. This is particularly noted in comparison to other U.S.-based service providers.

**Flexible and Cooperative Business Approach**
XACT is praised for their flexibility and ability to adapt to changing client needs. They collaborate well with clients and are open to feedback, ensuring a seamless partnership. Their proactive stance in suggesting solutions and addressing issues promptly is also highlighted.

**Need for Improved Training Processes**
Some reviews suggest that XACT could enhance their training processes. While they are generally effective, there are mentions of the need for faster adaptation to new systems and more thorough training for new agents.

**Challenges with Agent Consistency**
There are occasional mentions of inconsistencies in agent performance, with some agents being more proficient than others. This suggests room for improvement in maintaining a uniform standard of service across all agents.

**Proactive Quality Assurance Practices**
XACT is recognized for their proactive approach to quality assurance, with regular updates and feedback loops to ensure service standards are met. Their commitment to continuous improvement is well-regarded.

**Strong Project Management Skills**
XACT demonstrates strong project management by delivering on time and maintaining open communication with clients. They are responsive to requests and adjustments, and their management team is praised for being attentive and organized.

**Effective Call Center Solutions**
Clients commend XACT for their effective call center services. They handle both inbound and outbound calls efficiently, offer multilingual support, and maintain low call queue times and abandonment rates. Their agents are often described as professional and attentive.

**Positive Impact on Client Business Growth**
XACT's services have significantly contributed to client business growth, particularly in handling increased call volumes and improving customer service efficiency. Clients report substantial improvements in service levels and business metrics.

**High Customer Satisfaction and Quality Service**
XACT consistently achieves high customer satisfaction rates. Their approach to customer service is tailored and attentive, leading to positive feedback from clients. They focus on understanding client goals and delivering quality service.


### XACT Reviews




## Portfolio & Awards


### Initial Training and Ongoing Reference Materials
XACT provides class and registration assistance to the Continuing Education department at the CIA.  XACT also provides product ordering support.



### Clutch Awards

- [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_customer_support_outsourcing_company_2023_award.svg)

- [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_answering_services_company_2021_award.svg)

- [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_inbound_call_center_service_2023_award.svg)

- [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_call_centers_2023_award.svg)

- [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_bpo_company_united_states_2026.svg)


### Industry Recognitions

- Article about XACT in CRM Marketplace

- Article about XACT in I WANT IT NOW

- Article about XACT in destination CRM

- Article about XACT in Smart Customer Service

- Article about XACT in Industry Wired

- Article about XACT´s strategy in PRWeb




## Key Clients

- Culinary Institute of America


## Packages

### Call Center Services Packages


| Feature | Small ($83/month) | Medium ($475/month) | Large ($4,450/month) |
|---------|---------|---------|---------|
| Training | Included | Included | Included |

---





## Verification

Premier Verified means Clutch independently confirmed XACT is a legally registered business, financially sound (Creditsafe: Moderate Risk), and backed by 32 verified client reviews averaging 4.7 stars.


- Verified Client Reviews: 32
- Overall Review Rating: 4.7

Last Updated: 2026-08-12T09:37:28Z

### Business Entity
- Business Entity Name: XACT Acquisition, LLC
- Source: Delaware Secretary of State
- Jurisdiction of Formation: Delaware
- Date of Formation: November 10, 2004
- Status: Active
- Last Updated: August 14, 2020
- ID: 3879589


### Credit Report Results
- International Credit Risk Assessment: Moderate Risk
- Source: Creditsafe
- Last Updated: January 2, 2021



## Locations (2)

### Orlando, FL (Headquarters)
- 429 South Keller Road
- Orlando, FL 32810
- United States
- 10 - 15 employees
- Phone: 877-922-8877

### Unity, ME
- 4 Clifford Common
- Unity, ME 04988
- United States
- 16 - 20 employees
- Phone: 2079486000



## Connections

- Jenn Troutman (4AllPromos.com)

- Hanna Mursalimova (FTECH.ua)

- Tarek Doukkali (Tingis Group)


## Contact XACT
[Send a message](https://clutch.co/profile/xact)

### Connect on Social
- [LinkedIn](https://www.linkedin.com/company/myxact/)
- [Facebook](https://www.facebook.com/myxact/)