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Top Customer Service

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Award-Winning CX Trusted By Fortune 500 Companies

We have spent the past decade delivering exceptional service experiences for startups, scale-ups, and Fortune 500 brands across the globe.

We are an award-winning customer experience company trusted by industry leaders like Lenovo, DoorDash, ClassPass, and Getaround. From e-commerce and SaaS to fintech, travel, and healthcare, we’ve powered billions in revenue, retained millions of customers, and helped high-growth businesses scale from startup to enterprise.

What We Deliver:

  • Min project size
    $1,000+
  • Hourly rate
    Undisclosed
  • Employees
    250 - 999
  • Locations
    Brooklyn, NY
  • Year founded
    Founded 2010

Overview by:

Reviewer avatar
Jay Sardar
CEO About the Team

2 Locations

  • Brooklyn , NY
  • London , England

Service Lines
Customer Service Outsourcing
55%
Data Annotation Services
15%
Back Office Outsourcing
10%
Call Center Services
10%
Content Moderation Services
10%
Select Focus Area
Back Office Outsourcing
Medical Billing Services
35%
Payment Processing
15%
Claims Processing
10%
Data Entry & Processing
10%
Legal Outsourcing
10%
Revenue Cycle Management
10%
Virtual Assistant
10%
Inbound Services
Answering services
50%
Virtual receptionist
40%
Inbound appointment scheduling
10%
Content Moderation Channels
Chat Moderation Services
25%
Online Community Moderation
20%
Profile Content Moderation
20%
Website Content Moderation
20%
Social Media Moderation
15%
Content Moderation Media
Text Moderation
30%
Image Moderation
25%
Video Moderation
25%
Audio Moderation
20%
Customer Service Outsourcing
Phone Support Services
50%
Chat Support Services
20%
Email Support Services
20%
Order Processing & Taking
10%
Data Annotation Media
Image Annotation
30%
Video Annotation
30%
Audio Annotation
20%
Text Annotation
20%
Outbound Services
Collections Recovery Services
30%
Customer Surveys & Market Research Calls
30%
Third party verification
30%
B2C Telemarketing & telesales
10%
Industries
Advertising & marketing
10%
Business services
10%
Consumer products & services
10%
Financial services
10%
Food & Beverage
10%
Medical
10%
Other industries
10%
Real estate
10%
Retail
10%
eCommerce
10%
Clients
Midmarket ($10M - $1B)
50%
Enterprise (>$1B)
25%
Small Business (<$10M)
25%
Certified in:
Customer Service Outsourcing Back Office Outsourcing Call Center Services Phone Support Services Virtual receptionist Chat Support Services Email Support Services Virtual Assistant

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate Undisclosed
Rating for cost 5 /5

What Clients Have Said

Top Customer Service is noted for offering good value for cost, with clients highlighting efficient communication and timely project delivery. Specific project costs were not disclosed, but clients emphasized satisfaction with the quality of service and responsiveness across various industries.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 60 reviews
< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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Highly Rated Similar Providers

Top Customer Service Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 5.0
  • Cost 5.0
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Professionalism and Brand Representation

    Clients appreciate the professionalism with which Top Customer Service represents their brands, handling customer interactions with respect and adherence to brand communication guidelines. This approach enhances customer trust and satisfaction.

  • Need for More Proactive Strategy Suggestions

    While the quality of content and service is high, some clients noted a desire for more proactive suggestions from Top Customer Service, particularly around content strategy and keyword direction, indicating room for improvement in strategic input.

  • Effective Handling of Technical Support

    Top Customer Service effectively manages technical support, including chatbots and phone lines, ensuring seamless customer interactions and maintaining service quality during off-hours, which is especially valuable for tech-focused clients.

  • Effective Customer Support Solutions

    Clients report improved response times, increased satisfaction, and reduced missed communications due to Top Customer Service's effective handling of customer inquiries across various channels. Their support solutions are well-organized and client-focused.

  • Reliable Project Management

    Top Customer Service is consistently praised for organized project management, timely delivery, and clear communication. They adapt quickly to feedback and maintain consistent service standards, ensuring client needs are met effectively.

  • Proficient in Call Center Operations

    Numerous clients praised Top Customer Service for proficiently managing inbound calls, inquiries, and scheduling, leading to fewer missed calls and improved customer satisfaction. Their agents represent clients professionally and maintain high service quality.

Top Customer Service Reviews

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Services
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Industry
Location

Customer Service Outsourcing for SaaS Company

  • Customer Service Outsourcing
  • $10,000 to $49,999
  • Dec. 2024 - Mar. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their ability to grasp new features and handle user concerns independently was a huge value-add."

Jun 20, 2025
CEO, Globa Soft CRM
Steve Johnson
  • Advertising & marketing
  • Northern Mariana Islands
  • 51-200 Employees
  • Online Review

Top Customer Service provided outsourced technical support for a SaaS company. The trained agents managed incoming support tickets, live chat, and phone inquiries.

Customer Service Outsourcing for Fashion Retailer

  • Customer Service Outsourcing
  • $10,000 to $49,999
  • Jan. - Mar. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They truly felt like an extension of our internal team."

Jun 20, 2025
Owner, Trendora Clothing
Jhon Dave
  • eCommerce
  • Scotland
  • 11-50 Employees
  • Online Review

Top Customer Service provided customer support services for a clothing retailer. Their trained agents handled email and chat-based queries, SLA-based ticket management, multilingual support, and reporting.

Call Center & Customer Support for Chimney Cleaning Company

  • Call Center Services Customer Service Outsourcing
  • Answering services Phone Support Services Inbound appointment scheduling Virtual receptionist
  • $50,000 to $199,999
  • Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They understand the value of time and help our techs all the time."

Jun 20, 2025
CEO, Air Duct & Chimney Cleaning Company
Anonymous
Verified
  • Home Services
  • Bittinger, Maryland
  • 51-200 Employees
  • Online Review
  • Verified

Top Customer Service provides call center services for an air duct and chimney cleaning company. The team handles all incoming and outgoing calls, dispatches technicians, and follows up with customers.

Customer Service Outsourcing for Real Estate Firm

  • Customer Service Outsourcing
  • $10,000 to $49,999
  • Jan. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their seamless communication and ability to adapt quickly to our feedback make them stand out."

Jun 18, 2025
Sales Manager, RISE Real Estate Consultants
Jayanta Kalita
  • Real estate
  • Providence, Rhode Island
  • 11-50 Employees
  • Online Review

Top Customer Service provides customer support services for a real estate firm. They manage inbound and outbound customer inquiries, resolve issues, maintain a knowledge base, and provide performance reports.

Back Office Outsourcing for Online B2B Store

  • Back Office Outsourcing
  • Less than $10,000
  • Aug. - Oct. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"What stood out was their attention to detail and consistency."

Jun 18, 2025
CEO, Bright Cart Supplies
Noah Bennett
  • eCommerce
  • England
  • 1-10 Employees
  • Online Review

Top Customer Service provided back-office support for an online B2B store. The team was responsible for data entry, order processing, inventory updates, end customer record management, and reporting.

Call Center Services for Electronics Retailer

  • Call Center Services Customer Service Outsourcing
  • $10,000 to $49,999
  • June - Sep. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"What impressed us most was the professionalism and friendliness of their call agents."

Jun 18, 2025
Owner, Nova Tech Electronics
Liam Anderson
  • Electric
  • South - USA
  • 11-50 Employees
  • Online Review

Top Customer Service provided call center services for an electronics retailer. The team's dedicated agents handled all inbound end customer calls, including order inquiries and product availability questions.

Lead Generation Services for Educational Institute

  • Customer Service Outsourcing
  • $10,000 to $49,999
  • Mar. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their can-do attitude, expert sales team, and ability to instantly grasp our business needs stand out."

Jun 16, 2025
Owner, DMT
Yabawa Joe
  • Education
  • Dallas, Texas
  • 11-50 Employees
  • Online Review

Top Customer Service provides lead generation services for an educational institute. The team has provided sales representatives to manage customer follow-ups, set meetings, and report on weekly performance.

CRM Consulting for Financial Advisory Firm

  • CRM Consulting and SI
  • CRM Customer Support CRM Social Relationship Management
  • $10,000 to $49,999
  • Feb. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their follow-up, strong CRM skills, and specialization in the financial sector were all important to us."

Jun 16, 2025
CEO, Drucker Wealth Management
Lisa John
  • Financial services
  • Cheektowaga, New York
  • 11-50 Employees
  • Online Review

Top Customer Service provided CRM consulting services for a financial advisory firm. They helped set up a CRM system to streamline the client's internal processes, including communication and data management.

Showing 61-68 of 68 Reviews

Our Story

We’re a seasoned customer service team built on empathy, rapid problem-solving, and measurable results. With deep frontline experience across retail and tech, we streamline support workflows, train agents, and resolve issues fast—raising satisfaction scores and reducing churn. Our collaborative culture values data-driven improvement, transparent communication, and long-term client partnerships that turn service into loyalty.

Meet the Team

Jay Sardar

Jay SardarCEO

Quick Facts

Multilingual Team

37 Verified Clutch Clients

16 years in business

Tools and Technology

Microsoft Teams
Slack
Zoom
Google Meet
Skype for Business
Trello
Jira
ClickUp

Commonly Asked Questions

Our project management process is built around clear communication, smooth onboarding, measurable performance, and continuous improvement. We begin every project with a discovery call to understand the client’s business, customer journey, support needs, tools, KPIs, operating hours, and quality expectations. Based on this, we create a clear support plan covering team structure, communication channels, escalation rules, response time goals, reporting requirements, and workflow documentation. Once the scope is finalized, we move into onboarding and transition. This includes process mapping, CRM/helpdesk setup, knowledge base review, agent training, call/chat/email scripts, quality guidelines, and client-specific SOPs. We make sure our team understands not only the task, but also the brand voice, customer expectations, and service standards. For daily execution, we assign a dedicated project manager or team lead who oversees agent performance, attendance, workflow management, issue escalation, and client communication. We use structured reporting to track important metrics such as response time, resolution time, CSAT, QA scores, productivity, ticket volume, and customer trends. We also follow a regular review process. Weekly or monthly performance reviews help us identify improvement areas, update scripts or workflows, adjust staffing when needed, and keep the project aligned with the client’s goals. Our approach is flexible, so we can scale the team, add new support channels, or improve processes as the business grows. Overall, our project management process is designed to keep operations transparent, organized, and results-focused while helping clients deliver consistent and reliable customer experiences.

Right now, our team is interested in working with businesses that need reliable, scalable, and customer-focused support operations. We are especially interested in projects involving customer service outsourcing, 24/7 multilingual support, live chat and email support, inbound and outbound call handling, technical support, virtual assistant services, trust and safety operations, and fully managed BPO teams. We enjoy partnering with startups, growing companies, and established brands that want to improve response times, customer satisfaction, retention, and overall service quality. We are also open to projects where businesses need help building support processes from the ground up, improving existing workflows, managing high ticket volumes, or scaling a customer support team without increasing internal workload. Our ideal projects are long-term partnerships where we can integrate with the client’s tools, CRM, brand voice, reporting structure, and quality standards. We are particularly interested in working with companies in e-commerce, SaaS, fintech, healthcare, travel, logistics, marketplaces, and service-based industries. Whether a client needs one trained support agent, a dedicated virtual assistant, a technical help desk, a sales support team, or a complete outsourced customer experience operation, we are ready to support projects that require consistency, flexibility, and measurable service improvement.

Our turnaround time depends on the size, complexity, and urgency of the project, but we always aim to move quickly while keeping quality and training standards in place. For small support requirements, such as one dedicated agent, virtual assistant support, live chat, email support, or basic customer service coverage, we can usually begin onboarding within a few business days once the scope, tools, and requirements are confirmed. For larger projects, such as multilingual support teams, technical support desks, outbound call campaigns teams, or fully managed BPO operations, the setup timeline may take longer because it includes process documentation, CRM/helpdesk access, training, quality guidelines, reporting setup, and workflow alignment. In general, our process is designed to be flexible and efficient. We first understand the client’s goals, then prepare the right team, train agents on the brand voice and support process, and launch operations in a structured way. If a client already has clear SOPs, scripts, and tools in place, we can move faster. If the project needs process development from scratch, we take the time needed to build a stronger foundation. Our goal is not just to start quickly, but to start correctly — with trained people, clear expectations, smooth communication, and a support operation that can scale reliably.

We collaborate with clients through a clear, structured, and communication-focused process. At the start of every project, we take time to understand the client’s business, customers, goals, support challenges, tools, workflows, and expectations. This helps us build a support process that fits the client’s brand voice, service standards, and operational needs. Once the project begins, we assign a dedicated project manager or team lead as the main point of contact. This person manages day-to-day coordination, agent performance, workflow updates, escalations, reporting, and regular communication with the client. We work closely with the client’s internal team to make sure our agents are aligned with their systems, SOPs, CRM, helpdesk, scripts, and quality guidelines. We usually collaborate through channels such as email, Slack, Microsoft Teams, Zoom, Google Meet, CRM dashboards, helpdesk tools, and shared reporting documents, depending on the client’s preferred setup. We also provide regular updates and performance reports covering key metrics such as response time, resolution time, ticket volume, CSAT, QA scores, productivity, and customer trends. Our approach is flexible and transparent. We welcome feedback, adjust workflows when needed, improve scripts and processes, and scale the team based on business demand. The goal is to work as an extension of the client’s team, not just as an outside vendor. Overall, our collaboration style is proactive, reliable, and partnership-driven. We focus on clear communication, smooth execution, continuous improvement, and consistent customer experience.

Our success rate depends on the project type, business goals, customer volume, industry, and the client's existing support structure. Instead of making one fixed ROI claim for every client, we focus on measurable improvements that directly support business growth and customer experience. For most projects, our success is measured through KPIs such as faster response times, improved resolution times, higher CSAT scores, better QA performance, stronger customer retention, reduced internal workload, and smoother support operations. In outbound or sales-support projects, we also track metrics such as qualified leads, conversion support, follow-up completion, and revenue-assisted opportunities. Clients typically see value by reducing the cost and complexity of building an in-house support team while gaining trained agents, flexible coverage, multilingual capabilities, reporting, supervision, and scalable operations. For many businesses, ROI comes from improved customer satisfaction, fewer missed inquiries, greater service consistency, and the ability to handle higher customer volume without overloading internal teams. We also help improve operational efficiency by creating clear SOPs, supporting workflows, defining escalation processes, implementing quality monitoring, and generating performance reports. This allows clients to make better decisions, identify customer pain points, and continuously improve their customer journey. Overall, we define success by real business outcomes: happier customers, faster support, better retention, improved productivity, and a support operation that can scale with the client's growth. l

Locations (2)

751 Linden Boulevard Brooklyn, NY, United States 11203

201 - 250

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