Smith.ai Reviews (96), Pricing, Services & Verified Ratings

24/7 front office coverage, powered by AI + humans

Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents available as needed. AI Receptionist plans start at $0/month.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
250 - 999
Year founded
Founded 2015
Languages

Service Lines

Call Center Services: 50%
AI Development: 10%
Back Office Outsourcing: 10%
Conversion Optimization: 10%
Customer Service Outsourcing: 10%
Sales Outsourcing: 10%

Select Focus Area

AI Expertise

Chatbots & Conversational AI: 80%
Machine Learning: 10%
Natural Language Processing: 10%

Back Office Outsourcing

Virtual Assistant: 88%
Data Entry & Processing: 12%

Inbound Services

Virtual receptionist: 56%
Answering services: 33%
Inbound appointment scheduling: 11%

Customer Service Outsourcing

Chat Support Services: 50%
Email Support Services: 50%

Sales Outsourcing

B2B Lead Generation: 100%

Industries

Advertising & marketing: 10%
Dental: 10%
Education: 10%
Energy & natural resources: 10%
Financial services: 10%
Hospitality & leisure: 10%
Information technology: 10%
Legal: 10%
Medical: 10%
Real estate: 10%

Clients

Small Business (<$10M): 70%
Midmarket ($10M - $1B): 30%

Call Center Services Back Office Outsourcing Virtual receptionist Answering services Inbound appointment scheduling

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 4.8 /5

What Clients Have Said

Smith.ai offers competitive pricing for virtual receptionist services, with clients noting affordability and value for the cost. Most engagements are under $10,000 annually, providing significant savings compared to hiring in-house staff. Clients appreciate the seamless integration and responsive service.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 71 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Smith.ai Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.8
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Professional and Courteous Receptionists

Many reviews commend Smith.ai's receptionists for their professionalism and courteousness. Clients appreciate how the team interacts with callers as an extension of their own staff, maintaining a high level of service that leaves a positive impression on callers.
Customization and Flexibility

Smith.ai is noted for its customizable services, allowing clients to tailor call-handling scripts and workflows to suit their specific needs. This flexibility is highlighted as a key advantage in meeting diverse client requirements.
Challenges with Chatbot Implementation

Some reviews express dissatisfaction with Smith.ai's chatbot services, citing generic responses and inadequate onboarding support. Clients suggest improvements in training and customization options for the chatbot.
Positive Impact on Business Efficiency

Smith.ai's services have notably improved business efficiency by freeing up internal resources to focus on core activities. Clients appreciate the reduction in time spent on call management.
Excellent Customer Service and Support

Smith.ai is frequently lauded for its excellent customer service, with clients highlighting the team's proactive approach and willingness to go the extra mile to ensure satisfaction.
Effective Call Handling and Intake Services

Smith.ai is praised for effectively handling calls and improving client intake processes. Clients report fewer missed calls and interruptions, increased response times, and more consistent client interactions. Their services are particularly appreciated by law firms and other professional services.

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Smith.ai Reviews

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Call Center Services
Answering services Virtual receptionist
Less than $10,000
June 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their AI receptionist is very good."

Jul 9, 2025

Owner & Travel Agent, Kats Purrfect Getaways

Kat Mahn

Hospitality & leisure
37934 Knoxville, TN
1-10 Employees
Online Review
Verified

Smith.ai provides call center services for a travel agency. The main task is to answer calls to find out what vacations callers are interested in and follow up with them regarding the quoted sail price.

Smith.ai has successfully provided an AI receptionist to answer calls and be the voice on the phone, freeing up the internal team's time for other tasks. They've impressed the client with the accuracy of the calls and the notes they send through email. Overall, it's been a successful collaboration.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner/travel agent of Kats Purrfect Getaways

Describe what your company does in a single sentence.

Travel agent. Specializing in cruises.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smith.ai to accomplish?

Answer phones
Sort spam
Email me call logs to follow up on

SOLUTION

How did you find Smith.ai?

Facebook ad

Why did you select Smith.ai over others?

Pricing fit our budget
Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Answered calls to find out what vacations callers were interested in so we can follow up to quote sail price

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having a ai receptionist to answer call and be the voice on phone to free me up for other tasks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What was your primary form of communication with Smith.ai?

Email or Messaging App

What did you find most impressive or unique about this company?

Their AI receptionist is very good. When trialing it i was impressed with accuracy of call and notes sent in email

Are there any areas for improvement or something Smith.ai could have done differently?

Wish they could text call summarizes instead of email

RATINGS

5.0

Back Office Outsourcing Call Center Services
Virtual receptionist
Confidential
Dec. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"The receptionists do a good job of identifying themselves and following the questions that I've asked them."

Aug 26, 2026

Attorney, Ramsland Law LLC

Jason Ramsland

Legal
Indianapolis, Indiana
1-10 Employees
Online Review
Verified

Smith.ai provides virtual receptionist and call screening services for a law firm. The team is responsible for gathering information and conducting preliminary customer qualification for the client.

Smith.ai's work has taken the call answering and preliminary client screening off the client's plate, allowing them to focus on their work. The team meets the client's needs 95% of the time, and the client is impressed with Smith.ai's ability to follow through and correct any mistakes.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Attorney of Ramsland Law LLC

Describe what your company does in a single sentence.

Legal services representing employees in disputes against employers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smith.ai to accomplish?

Call Screening
Preliminary Qualification
Information gathering

SOLUTION

How did you find Smith.ai?

Referral

Why did you select Smith.ai over others?

High ratings
Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Smith.ai were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

On the occasions where there is a missed expectation, their follow through and correction has been great.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Have taken call answering and preliminary potential client screening off of my plate, very helpful for work focus

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their email reports of calls are almost always very swift, meeting my needs 95% of the time.

What was your primary form of communication with Smith.ai?

Email or Messaging App

What did you find most impressive or unique about this company?

Good experience overall - the receptionists do a good job of identifying themselves and following the questions that I've asked them so sort through.

Are there any areas for improvement or something Smith.ai could have done differently?

Would like to see the rate of prompt email reports increased to 100%

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Jan. 2022 - Ongoing

0.5

Quality: 0.5

Schedule: 0.5

Cost: 0.5

Willing to Refer: 1.0

"Their continuing incompetence has cost my company money."

Aug 26, 2025

Owner, Thorp Law

Isaac Thorp

Legal
Raleigh, North Carolina
1-10 Employees
Online Review
Verified

Smith.ai provides ongoing call center services for a personal injury law firm. The team is responsible for taking messages and handling calls for the client.

Smith.ai has been able to field calls and take messages accurately for several years. However, in the last few months, most of the client's calls have been marked as spam. The team has assured the client that they are working on the issue, but it remains unresolved.
This review includes the service provider’s response.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Thorp Law

Describe what your company does in a single sentence.

personal injury law firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smith.ai to accomplish?

to serve as offsite receptionist

SOLUTION

How did you find Smith.ai?

Online Search

Why did you select Smith.ai over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

I have used smith.ai for several years. They were great until the last few months. suddenly most of our incoming calls were marked as spam. We have repeatedly informed smith.ai about this problem. They repeatedly assured us of all the steps they were taking to fix the problem. They were supposed to remove the spam blocker for all calls a month ago, they claim they did this, yet we are still getting most of our calls marked as spam. This has cost my business money. This is pathetic. Another good company disintegrates into mediocrity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They fielded calls and took messages accurately for several years. In the last several months, most of our calls started getting marked as spam.

What was your primary form of communication with Smith.ai?

Email or Messaging App

What did you find most impressive or unique about this company?

lately absolutely nothing.

Are there any areas for improvement or something Smith.ai could have done differently?

They could have fixed the problem as they claimed they had done, but didn't. Their continuing incompetence has cost my company money.

Company Responses

The service provider responded on August 28th, 2025.

Thank you for sharing your experience and for the chance to respond. We know how critical it is for your business to receive every legitimate call, and we take your concerns seriously, as evidenced by our efforts.

When you first reached out on July 21, we quickly scheduled a meeting with our Senior Manager of Client Support, which took place on July 31. In the meantime, we disabled call blocking to identify why valid calls were marked as spam. During that meeting, a member of our tech team joined to troubleshoot, and spam filtering was disabled to resolve the issue. As a courtesy, we also applied a 50% credit for August, which you accepted.

From the start, we noted that if the issue persisted after spam filtering was disabled, it could be tied to your phone provider. On August 7 and 21, you reported continued issues. We responded and, on August 22, advised disabling Caller ID. When we didn’t hear back, we followed up on August 26 to provide further help. At that time, you requested — and we granted — a free month of service. The next step is for you to follow up directly with your VoIP provider.

We understand that this issue has disrupted your business, but we are limited in our ability to troubleshoot further. We cannot control your VoIP provider, and resolution must come from them. With over 4,000 clients and a decade of experience, issues like these are rare but can occur.

We remain committed to supporting you until this is fully resolved, and hope you’ll revise your review once the matter reflects our efforts and continued support.

RATINGS

1.0

AI Agents Call Center Services
Answering services Inbound appointment scheduling Virtual receptionist Customer Service AI Agents Sales & Lead Generation AI Agents Voice AI Agents
Confidential
July 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Smith.ai's responsiveness is impressive."

Jul 28, 2025

Clinic Owner, Mirelle Institute for Anti-Aging Medicine

Dr. Corina Ianculovici DNP

Other industries
Los Altos Hills, California
1-10 Employees
Online Review
Verified

Smith.ai provides virtual receptionist services for a healthcare clinic. The team handles calls, web chats, texts, appointment bookings, lead qualification, and customer intake.

Smith.ai has helped the client avoid missing calls. The team manages the project well, and internal stakeholders communicate with them via email and phone. Smith.ai's responsiveness stands out. Moreover, the team constantly strives to improve their services.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a healthcare clinic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Smith.ai?

We needed someone to answer calls around the clock.

SOLUTION

What was the scope of their involvement?

Smith.ai provides us with virtual receptionist services. The team handles calls, web chats, texts, appointment bookings, lead qualification, and customer intake. Smith.ai has also developed an AI receptionist that schedules appointments and answers calls.

What is the team composition?

We work with 5–10 teammates from Smith.ai.

How did you come to work with Smith.ai?

We found Smith.ai on Facebook. We chose them over other virtual receptionist options because of their live agent feature.

What is the status of this engagement?

We started working with Smith.ai in July 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Smith.ai, we no longer miss calls.

How did Smith.ai perform from a project management standpoint?

Smith.ai's project management is seamless. We communicate via email and phone.

What did you find most impressive about them?

Smith.ai's responsiveness is impressive.

Are there any areas they could improve?

Everyone is constantly improving. We're currently working on integrating our CRM with Smith.ai.

RATINGS

5.0

"I'm very pleased with this service so far."

AI Agents AI Development
Chatbots & Conversational AI
Less than $10,000
May - Dec. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We've achieved a smooth and seamless implementation."

Jul 25, 2025

Owner, The Pet Pad

Rose Adrian

Other industries
Kearney, Nebraska
1-10 Employees
Online Review
Verified

Smith.ai has implemented an AI-based phone answering service for a veterinary family practice. The solution answers calls that the receptionist cannot reach and checks if the caller is a customer or a lead.

Thanks to Smith.ai's solution, the client has gained at least one appointment daily from missed calls. The team has set up the project quickly and has provided great customer care. Smith.ai has trained the client's staff well and uses a simple interface for communication.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of The Pet Pad

Describe what your company does in a single sentence.

Veterinary Family Practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smith.ai to accomplish?

Capture missed calls
Gain Leads
Triage Calls

SOLUTION

How did you find Smith.ai?

VMX

Why did you select Smith.ai over others?

Good value for cost

How many teammates from Smith.ai were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Answers phone calls our receptionist can not get to. Triage importance of call. Ensures it is within our scope of care. Checks if it is a current client or a lead.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I gain at least one appointment a day from missed calls, and our clients feel as though someone has called and our commuication is not lost.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No items needed. Did have us set up very quickly (less than a week)

What was your primary form of communication with Smith.ai?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We've achieved a smooth and seamless implementation. Great customer care. Good training. Simple interface

Are there any areas for improvement or something Smith.ai could have done differently?

I would like the calls to one day integrate with our PIMS, but that is on our PIMS timeline, not Smith AI

RATINGS

5.0

"Wonderful"

Call Center Services
Chatbots & Conversational AI
Less than $10,000
Apr. - June 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their ability to help get everything set up and continue to work with us to accommodate our personal needs stood out."

Jul 14, 2025

Founder, VW

Kirk Driskell

Non-profit
Alpharetta, Georgia
1-10 Employees
Online Review

Smith.ai provided call center services for a transitional housing provider. The team set up and deployed phone answering support for the client.

Smith.ai helped the client achieve a 100% call answer rate. The team assisted the client in getting everything up and running as described and continued to work with them to accommodate their needs. They also communicated via email, messaging apps, and online meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of VW

Describe what your company does in a single sentence.

Provides supporitve transitional housing and support

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smith.ai to accomplish?

Help with phone support

SOLUTION

How did you find Smith.ai?

Online Search

Why did you select Smith.ai over others?

High ratings
Good value for cost

How many teammates from Smith.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Set up and deploy phone support services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

100% call answer rate to assist in missed calls

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Set up and deploy phone answering support. Set up and deployed as described

What was your primary form of communication with Smith.ai?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to help get everything set up and continue to work with us to accommodate our personal needs stood out.

Are there any areas for improvement or something Smith.ai could have done differently?

THey were great

RATINGS

5.0

Call Center Services
Answering services Inbound appointment scheduling Virtual receptionist
Less than $10,000
May 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are top notch!"

Jul 9, 2025

Owner, Enrolled Agent, The Tax Chick.PRO

Shannon Eberhardt

Financial services
Cleveland, Texas
1-10 Employees
Online Review
Verified

Smith.ai provides ongoing call center services for a tax and accounting firm. The team answers calls, takes messages, forwards calls, and responds to customers' queries.

Smith.ai has helped the client answer calls, provide proper information, take messages, and decide when to forward calls. The team has delivered everything they promised. Smith.ai has set up the project quickly and has been amazing. Smith.ai's pricing and value for money are excellent.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner, Enrolled Agent of The Tax Chick.PRO

Describe what your company does in a single sentence.

Accounting, Tax Prep, Tax Resolution, CFO Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smith.ai to accomplish?

Answer Phones
Take Messages
Forward call when appropriate

SOLUTION

How did you find Smith.ai?

Online Search

Why did you select Smith.ai over others?

High ratings
Pricing fit our budget
Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Answered Phones Professionally, Answered caller's questions, obtined messages for return calls, and forwarded messages when appropriate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ability to answer calls and provide proper information.

Ability to take messages.

Ability to decide when to forward the call.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The set-up was EASY! The set-up was quick. I have had ZERO issues with them - THEY ARE AMAZING!!!

What was your primary form of communication with Smith.ai?

Virtual Meeting

What did you find most impressive or unique about this company?

It delivers everything they promise!

Are there any areas for improvement or something Smith.ai could have done differently?

They are top-notch! Hard to improve perfection!!!

RATINGS

5.0

Call Center Services
Answering services Virtual receptionist
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They always train members and work with our feedback."

Dec 20, 2024

Founder, Bilbao Law

Vilerka Bilbao

Legal
Jacksonville, Florida
11-50 Employees
Online Review
Verified

Smith.ai provides call center services for an immigration law firm. The team handles incoming calls and qualifies leads for the firm.

Smith.ai has handled a significant number of calls and continues to meet expectations. The team is responsive to feedback, and internal stakeholders are impressed with their attention to detail. Smith.ai's account manager is communicative and ensures a smooth workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of Bilbao Law

Describe what your company does in a single sentence.

Immigration, Criminal and Human Rights Law Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smith.ai to accomplish?

Reduce Interruptions for the In-Office Team
Provide Consistent & Documented Information to Clients/Leads
Qualifying Leads for Services we can Provide

SOLUTION

How did you find Smith.ai?

Online Search
Referral

Why did you select Smith.ai over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Call Center with capability to qualify our leads

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Amount of calls handled

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Smith AI has always met with their end of the deal. If service interruptions ever exist, they notify us timely and don't charge us for those calls. They always train members and work with our feedback. We have a dedicated account manager who has helped us develop what kinds of questions would better qualify our leads based on the call information they are gathering.

What was your primary form of communication with Smith.ai?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Attention to detail

We can trust the information they provide us
They are diligent about making sure everything gets answered from the client/lead.

Are there any areas for improvement or something Smith.ai could have done differently?

No, we work closely with our account manager when we have issues or concerns and they addresses very timely.

RATINGS

5.0

Call Center Services
Confidential
Jan. 2021 - Feb. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are very responsive and efficient."

Feb 8, 2024

Paralegal, Law Firm

Anonymous

Legal
Los Angeles, California
1-10 Employees
Online Review

Smith.ai provided call center services for a law firm. The team was in charge of answering calls, responding accordingly, and filtering spam calls.

Smith.ai successfully handled dozens of incoming calls every day, collecting valuable information and providing an excellent customer experience. The team was responsive, proactive, and quick, as well as professional and great at their work. They communicated well via email and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Paralegal, Legal of a legal company

Describe what your company does in a single sentence.

Legal practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smith.ai to accomplish?

Streamline intaking calls

SOLUTION

How did you find Smith.ai?

Online Search

Why did you select Smith.ai over others?

High ratings
Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Streamline intaking phone calls, respond accordingly, filter spams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have douzens of calls coming in everyday and Smith.ai helped us to handle them and collect valuable information. Their service is great, the phone experience is awesome and they are very responsive and efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team is great to work with, respond fast and offer virtual assistance proactively. We had some minor tech issue, but they solve them quickly.

What was your primary form of communication with Smith.ai?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The team is highly professional and great at what they do.

Are there any areas for improvement or something Smith.ai could have done differently?

Nothing so far, everything seems good!

RATINGS

5.0

Back Office Outsourcing Call Center Services Customer Service Outsourcing
$10,000 to $49,999
Apr. 2020 - May 2023

0.5

Quality: 0.5

Schedule: 0.5

Cost: 0.5

Willing to Refer: 0.5

"They exhibited poor customer service."

Oct 2, 2023

VP, Hopkins Air Conditioning

Chad Hopkins

Other industries
West Palm Beach, Florida
11-50 Employees
Online Review
Verified

Smith.ai provided call center services for an HVAC contractor. The team was responsible for answering end customer's calls and messages while adhering to a structured script.

Smith.ai failed to deliver the project, falling short of the client's expectations. Smith.ai charged the client without yielding any measurable outcomes for them. They also refused to refund the client and demonstrated inadequate customer service. The client was disappointed with the partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Vice President of Hopkins Air Conditioning

Describe what your company does in a single sentence.

Air Conditioning Repair & Replacement

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smith.ai to accomplish?

Answer our phone calls after hours

SOLUTION

How did you find Smith.ai?

Online Search

Why did you select Smith.ai over others?

Referred to me

How many teammates from Smith.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering service to handle our overflow & after hours phone calls

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely answering of phone calls.

Accurate messages taken.

Accurate script following.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No. Response

What was your primary form of communication with Smith.ai?

Email or Messaging App

What did you find most impressive or unique about this company?

nothing

Are there any areas for improvement or something Smith.ai could have done differently?

Be very careful signing up with smith.ai It’s impossible to cancel your service. When you try to cancel you go in circles with them making offers for you to stay. Eventually when you've think you've cancelled the service they fraudulently continue to charge your card. I made them aware and they admitted of their mistake but refused to refund the charges. They exhibited poor customer service.. STAY AWAY!!!

RATINGS

1.0

Showing 61-70 of 96 Reviews

Premier Verified means Clutch independently confirmed Smith.ai is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 90 verified client reviews averaging 4.8 stars.

Learn More

Verified Client Reviews: 90

Overall Review Rating: 4.8

Source: Clutch

Last Updated: October 4, 2026

Business Entity

Business Entity Name	Smith.AI, Inc.
Source	California Secretary of State
Jurisdiction of Formation	Delaware
Date of Formation	April 13, 2015
Status	Active
Last Updated	January 1, 2021
ID	C3776795

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	April 2, 2021

Learn More About The Clutch Verification Process

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Smith.ai

24/7 front office coverage, powered by AI + humans

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Reviews

Smith.ai Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Professional and Courteous Receptionists

Customization and Flexibility

Challenges with Chatbot Implementation

Positive Impact on Business Efficiency

Excellent Customer Service and Support

Effective Call Handling and Intake Services

Reviews mentioning:

Smith.ai Reviews

Call Center Services for Travel Agency

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Virtual Receptionist & Call Center Services for Law Firm

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Call Center Services for Law Firm

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Virtual Receptionist Services for Healthcare Clinic

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AI-Based Phone Answering Solution for Veterinary Practice

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Call Center Services for Transitional Housing Provider

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Call Center Services for Accounting Services Company

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Call Center Services for Immigration Law Firm

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Call Center Services for Law Firm

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Call Center Services for HVAC Contractor