24/7 front office coverage, powered by AI + humans
Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents available as needed. AI Receptionist plans start at $0/month.
Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
Our offerings include:
24/7 handling of calls and chats
Bilingual services (English & Spanish)
Options to handle all calls, after-hours, weekends, or overflow
Free spam blocking
Lead qualification and intake form completion
Outbound calls and outreach campaigns
Thousands of CRM and software integrations
Call recording and searchable transcripts
Client dashboard with conversation history
Call intelligence and performance analytics
Text and email follow-up messages
Conflict checks (for law firms)
Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional)
We offer a risk-free, 30-day money-back guarantee on all paid plans.
Plans are monthly, with no cancellation fees.
Small or large, we work with businesses of all types across all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking.
Call Center ServicesBack Office OutsourcingVirtual receptionistAnswering servicesInbound appointment scheduling
Pricing Snapshot
Min. project size
Undisclosed
Avg. hourly rate
Undisclosed
Rating for cost
4.8
/5
What Clients Have Said
Smith.ai offers competitively priced virtual receptionist services that deliver good value for cost. Clients report spending under $10,000 annually and appreciate the responsiveness and professionalism, which significantly reduces missed calls and enhances client engagement.
The integration of Smith.ai's services into existing workflows and CRM systems has been seamless for clients, enhancing operational efficiency without the need for heavy oversight. This ease of use has been particularly beneficial for small businesses and solo practitioners.
Enhanced Client Intake and Call Handling
Smith.ai has significantly improved client intake and call handling processes for various clients, leading to increased call answer rates and more efficient client onboarding. This improvement has been particularly noted in legal and service-oriented businesses.
Cost-Effective Solution with High ROI
Smith.ai offers a cost-effective solution for businesses needing call handling services, often leading to a high return on investment through increased client conversions and retained business, as noted by several law firms and service providers.
Minor Onboarding and Setup Challenges
While generally smooth, some clients reported initial onboarding and setup challenges, particularly related to the chatbot services. Smith.ai could enhance client experience by providing more comprehensive onboarding resources and support.
Adaptability to Client Needs
Smith.ai is lauded for their adaptability and willingness to tailor services to meet specific client requirements. The team is proactive in implementing changes and optimizing their services to align with client needs and business goals.
Impressive Customer Service
Smith.ai's customer service stands out for its quality and attentiveness. Clients appreciate the team's ability to manage inquiries and changes effectively, contributing to a positive customer experience and ongoing client satisfaction.
Smith.ai performs call center services for a marketing agency. The team prevents the client's calls from transferring to voicemail.
Since Smith.ai took over the project, they have managed to answer all the company's calls so far. With their efficient and reliable support, the client's leads have increased. Overall, it is a satisfying ongoing partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I work for a marketing agency. We signed one of our clients, a medispa, to Smith.ai's answering services.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Answering service after hours and for overflow.
What were your goals for this project?
To get phone calls picked up that otherwise would go to voicemail
SOLUTION
How did you select Smith.ai?
They were top rated in the category
Describe the project in detail.
We needed a company that would pick up phones when they were all busy, or when the office was closed.
What was the team composition?
We dealt with Peter (Partner Development Manager) and Valerie (Partner Account Manager)
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
All phone calls are now picked up, and the lead details are emailed instantly.
How effective was the workflow between your team and theirs?
It was good.
What did you find most impressive about this company?
Their pricing is based on real phone calls and they pickup 24/7 bilingual.
Are there any areas for improvement?
I cannot think of any areas of improvement.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Call Center Services
Less than $10,000
Mar. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They customize their approach to our requests continuously."
Sep 15, 2020
Managing Attorney, Petrova Law PLLC
Anonymous
Verified
Legal
Greensboro, North Carolina
1-10 Employees
Online Review
Verified
The team supports a law firm through their call center service solutions. Smith.ai answers inbound calls, collects detailed information, and place outbound calls for the company.
Since 2018, Smith.ai has been providing incredible services to the law firm. In fact, the team already received various recommendations from the company's customers for their outstanding work. What stood out the most is their willingness to respond to the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Manager/Owner
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Professional call answering services during and after business hours.
What were your goals for this project?
Seamless answering of inbound calls. Gather detailed information. Place outbound calls.
SOLUTION
How did you select Smith.ai?
Based on a referral from a colleague and my extensive research.
Describe the project in detail.
We have coverage during business hours and after hours on weekdays. Smith AI's receptionists are fantastic! They greet callers in a friendly and courteous way, provide a warm and welcoming first impression. They are professional with our clients. They are excellent at gathering full contact information and details. They are able to follow instructions well and forward calls as needed. They also follow up with callers.
What was the team composition?
Various team members are on our account. We receive uniform service and callers feel like they are greeted by the same receptionist.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We receive compliments on this service often. Smith AI are extremely responsive to our needs.
How effective was the workflow between your team and theirs?
Seamless.
What did you find most impressive about this company?
They customize their approach to our requests continuously. They acknowledge and communicate promptly.
Are there any areas for improvement?
It takes up two hours for returning calls. I wish it could take less time as sometimes callbacks are time-sensitive.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist Services for Law Firm
Call Center Services
Less than $10,000
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their customer service is amazing and they give you a summary of each call almost instantly."
Sep 4, 2020
Owner, Witt Law, PLLC
Sara Witt
Verified
Legal
Huntington, West Virginia
1-10 Employees
Online Review
Verified
A law firm hired Smith.ai to handle its scheduling and act as the first point of contact for the business.
Thanks to the Smith.ai team, the firm was able to convert more clients. The team made it a point to contact the company to alert them of their schedules and oncoming appointments. The team also provided summaries of calls made to the firm to alert them on the status of their clients.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner founder of Witt Law PLLC a law firm specializing in Family Law and Trademark Law.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
I used Smith.ai as a virtual receptionist company that also handles my scheduling and is the first point of contact for all people who call and contact my business.
What were your goals for this project?
I wanted to convert more clients.
SOLUTION
How did you select Smith.ai?
I heard of Smith.ai online in many forums for attorneys and it came highly recommended.
Describe the project in detail.
Smith answers all of my calls and transfers them to me based upon my availability and then schedules other callers for appointments using calendly.
What was the team composition?
A group of virtual receptionists.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have had more clients converted than I had when I was attempting to answer the phones myself.
How effective was the workflow between your team and theirs?
They send emails and text messages alerting of callers and appointments.
What did you find most impressive about this company?
There customer service is amazing and they give you a summary of each call almost instantly.
Are there any areas for improvement?
none
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Intake Services for Law Firm
Call Center Services
Less than $10,000
May 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their attention to detail and professionalism set them apart."
Aug 4, 2020
President, The Carter Law Firm
Roger Carter
Verified
Legal
Newport Beach, California
1-10 Employees
Online Review
Verified
Smith.ai provides call center services for a law firm. The team is responsible for creating an intake script, handling client intake, and providing a call synopsis.
The engagement increased the firm's overall efficiency. Smith.ai maintains a professional manner and interacts with clients effectively. The team is hard-working, organized, and easy to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the President of a law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Telephone answering and preliminary potential client intake.
What were your goals for this project?
Help narrow client prospects through effective intake.
SOLUTION
How did you select this vendor?
Top recommendation of my marketing firm.
Describe the project in detail.
Provided with an intake script. Implement and conduct intakes. Provide synopsis of call with relevant information.
What was the team composition?
Staff of team members that assured prompt telephone response.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Have greatly increased firm efficiency!
How effective was the workflow between your team and theirs?
Highly fluid and transparent.
What did you find most impressive about this company?
Their attention to detail and professionalism set them apart.
Are there any areas for improvement?
Not any I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist for Federal Employment Attorney
Call Center Services
$50,000 to $199,999
Aug. 2019 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The people and their professionalism and friendliness set this team apart."
Jul 26, 2020
Attorney, Law Office of Michael D.J. Eisenberg
Michael D.J. Eisenberg
Verified
Legal
Washington, District of Columbia
1-10 Employees
Online Review
Verified
Smith.ai served as a virtual receptionist for an employment attorney. The team is responsible for screening out spam and answering calls.
The engagement has freed up time for the internal team, who is able to devote that time to more pressing matters. Smith.ai provides a high level of customer service and support. The team has a professional phone manner and an organized approach.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am an attorney/solo practitioner in Washington, DC handling Veterans Benefits Appeals, Military Records Correction cases and Federal Employee Employment matters across the country and internationally.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Their service has helped me gain more time for my work: They schedule appointments with my clients, screen out spam and robocalls (which they do for free!), and setting initial consultations with potential clients!
What were your goals for this project?
Save time and be more response to client calls and calls from potential clients while screening out robocalls and spam.
SOLUTION
How did you select this vendor?
A referral from my bar association.
Describe the project in detail.
Answer and screen calls in order to save time and be more response to client calls and calls from potential clients while screening out robocalls and spam.
What was the team composition?
There are account managers who help you tweak your call flow instructions and receptionists who handle the calls.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have noticed I have had more time to devote to my work.
How effective was the workflow between your team and theirs?
Positive.
What did you find most impressive about this company?
The people and their professionalism and friendliness set this team apart.
Are there any areas for improvement?
Minor mistakes happen but they are seldom and expected in this line of work. Most importantly, they are responsive to correcting them.
RATINGS
5.0
"Great service! Saves valuable time!"
Quality
4.5
Service & Deliverables
"Minor mistakes happen but they are seldom and expected in this line of work. Most importantly, they are responsive to correcting them."
Schedule
5.0
On time / deadlines
"They are reasonably responsive."
Cost
5.0
Value / within estimates
"I find it very competitive to other similar services!"
Willing to Refer
5.0
NPS
"Great service! Saves valuable time!!!
Virtual Receptionist for Business Trademark Law Firm
Call Center Services
Less than $10,000
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
3.5
Willing to Refer
5.0
"Their professionalism is most impressive."
Jul 17, 2020
Attorney & Owner, Tamara S. Pester, LLC
Tamara Pester
Verified
Legal
Denver, Colorado
1-10 Employees
Online Review
Verified
Smith.ai provides virtual reception services for a business trademark law firm including client intake, explanation of services, and scheduling initial meetings.
Smith.ai provides efficient services and helps save the client time. Their workflow is very effective and they're responsive to any queries. The client sees no need for improvement.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Owner, Tamara S. Pester, LLC
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Virtual reception: client intake, explanation of services, scheduling initial meetings
What were your goals for this project?
Improve firm efficiency
SOLUTION
How did you select this vendor?
Recommended by lawyerist.com
Describe the project in detail.
Smith.ai takes all incoming calls other than those that I "whitelist." They schedule initial meetings and take payments for consultations
What was the team composition?
They have a virtual team made up on trained staff members
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I am really happy with the efficiency that Smith provides, I do not need to waste time talking to prospects that don't pan out. If they schedule a consult, I know they are serious!
How effective was the workflow between your team and theirs?
Very effective, they are responsive to questions and concerns
What did you find most impressive about this company?
Their professionalism is most impressive.
Are there any areas for improvement?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
3.5
Value / within estimates
"It is very expensive, but I think it is worth it!"
Willing to Refer
5.0
NPS
Virtual Receptionist Services for Law Firm
Call Center Services
Less than $10,000
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"They have been great with taking calls."
Jul 7, 2020
President & Attorney in Charge, Dallo Law, P.C.
Anonymous
Verified
Legal
Sterling Heights, Michigan
1-10 Employees
Online Review
Verified
Smith.ai provided virtual receptionist services for an immigration law firm. They supplied call-answering and call response services.
Smith.ai successfully took calls and kept the client updated. The workflow was very effective and blocked spam efficiently.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Premier Criminal Defense and Immigration Law Firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Virtual Receptionists
What were your goals for this project?
Provide clients with 24/7 live call answering and with help triaging calls.
SOLUTION
How did you select this vendor?
Compared Smith with others, such as Ruby, LexReception, Back Office Betties. Smith had the most informative and enjoyable website, great rep on the phone explaining and offering so much.
Describe the project in detail.
Provide clients with 24/7 live call answering and with help triaging calls.
What was the team composition?
My team? We were only two when we started with Smith. Now we're four, including a front desk person, but still need Smith.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
They have been great with taking calls, blocking SPAM, making outgoing calls, emailing us to keep us informed of everything, updating things according to my requests!
How effective was the workflow between your team and theirs?
Super easy and effective.
What did you find most impressive about this company?
They have been great with taking calls, blocking SPAM, making outgoing calls, emailing us to keep us informed of everything, updating things according to my requests!
Are there any areas for improvement?
Not that I yet discern.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Reception & Intake Services for Law Firm
IT Staff Augmentation
Less than $10,000
June 2020 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The account manager is responsive to our needs."
Jun 20, 2020
Owner & Managing Attorney, Benjamin Law Firm, LLC
Kim Benjamin
Verified
Legal
Kansas City, Missouri
1-10 Employees
Online Review
Verified
Smith.ai provides virtual reception and intake services for a law firm. They take detailed messages and schedule appointments.
Smith.ai's work has satisfied the client so far. They have an effective workflow and are very responsive. The team works to meet the client's needs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Owner of Missouri DWI & Criminal Law Center at the Benjamin Law Firm, LLC
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
virtual receptionist and intake
What were your goals for this project?
alleviate need for several in house employees
SOLUTION
How did you select this vendor?
compared to other companies as to services and cost of services, and asked other lawyers for their experiences
Describe the project in detail.
virtual receptionist and intake of all callers to the law firm
What was the team composition?
n/a
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
So far we've been satisfied with the account manager and their responsiveness to the changes we need to make to have their service meet our needs. The receptionist take detailed messages and schedule appointments very well for us.
How effective was the workflow between your team and theirs?
great
What did you find most impressive about this company?
The account manager is responsive to our needs.
Are there any areas for improvement?
no
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Estate Planning Legal Firm
Call Center Services
Less than $10,000
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their professionalism sets them apart."
Jun 4, 2020
Client Services Director, Law Firm
Anonymous
Verified
Legal
Marietta, Georgia
1-10 Employees
Online Review
Verified
Smith.ai provided call center services for an estate planning law practice. The team serves as a receptionist for the client.
The call center services help the client save time, meeting the needs of the internal team. Smith.ai retains a professional manner over the phone, encouraging customer satisfaction.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are an estate planning law practice and I am the client services director.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Reception
What were your goals for this project?
Free up time
SOLUTION
How did you select this vendor?
Online reviews
Describe the project in detail.
They answer the phones when we cannot and send a detailed email for follow up
What was the team composition?
Rotating staff and support staff
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
It saves me time and they are professional
How effective was the workflow between your team and theirs?
Very effective
What did you find most impressive about this company?
Their professionalism sets them apart.
Are there any areas for improvement?
None that I can see
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist for Private Law Firm
Call Center Services
Less than $10,000
Sep. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have excellent response times and they accept feedback and correct any issue quickly."
May 6, 2020
Attorney, Cottrell Watson Law
Shamia Watson
Verified
Legal
Manassas, Virginia
1-10 Employees
Online Review
Verified
Smith.ai provided a virtual receptionist for a private law practice. Their rotating staff provided both call-back and intake services in English and Spanish.
Smith.ai's receptionists have received great feedback from callers, who have remarked on the service's professionalism and personality. Their work has saved the client both time and money. Their workflow is excellent, and they're extremely adaptive to changes. They're also receptive to feedback.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Private law practice. I provide immigration legal services in Virginia and Maryland.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
I hired Smith.ai to serve as the receptionist or my practice.
What were your goals for this project?
To have a professional pleasant English and Spanish speaking receptionist for my office.
SOLUTION
How did you select this vendor?
I was referred by another attorney. They raved about how good Smith.ai is.
Describe the project in detail.
Smith.ai provided reception service for my practice from 6am to 11pm EST. They also performed all call back and intake services I needed for all of my clients both English and Spanish speaking.
What was the team composition?
They have a staff that rotates. I have asked many of my callers how their experience was with my receptionists and they all reply about how nice and professional they are.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Smith.ai saves me so much time and also gives my practice a very professional view to the public. Smith.ai maskes it seem as if I have an entire staff working for me.
How effective was the workflow between your team and theirs?
Workflow was excellent. They have excellent response times and they accept feedback and correct any issue quickly.
What did you find most impressive about this company?
The most impressive thing was how fast they are able to accept changes and how fast they adapt to the quirks of my office.
Are there any areas for improvement?
I would just like to see an option in the future to route all calls only to receptionists who speak both english and spanish
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 81-90 of
94 Reviews
Premier Verified means Clutch independently confirmed Smith.ai is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 88 verified client reviews averaging 4.9 stars.
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