SkyTech Global

BACKGROUND

Please describe your company and position.

I am the Software Craftsman of Box

Describe what your company does in a single sentence.

Box (NYSE:BOX) is the Cloud Content Management company that empowers enterprises to revolutionize how they work by securely connecting their people, information and applications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SkyTech Solutions to accomplish?

• We hired Skytech Solutions for back office support in logistics invoicing and ticketing to cope with our organization's rapid growth, freeing up internal resources for other tasks and maintaining high-quality services.
• The main objective was to streamline and improve our invoice and ticketing systems, ensuring smooth operations and higher customer satisfaction levels.

SOLUTION

How did you find SkyTech Solutions?

• Referral
• Clutch Site

Why did you select SkyTech Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SkyTech Solutions were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

Skytech Solutions took over our invoicing and ticketing operations, integrating their state-of-the-art tools and systems to optimize these processes. Their service package involved setting up a digital platform for ticket management with Zendesk, which streamlined customer service requests and complaints, ensuring swift responses and resolution.

Furthermore, they implemented an advanced invoicing system that automated the process, minimized errors, and enhanced reporting and tracking capabilities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Skytech Solutions demonstrated remarkable efficiency in optimizing our back-office operations, resulting in a significant reduction in errors and increased operational efficiency. This improvement directly contributed to enhanced customer satisfaction as evidenced by overwhelmingly positive feedback on their services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Skytech Solutions exhibited exceptional project management capabilities throughout the engagement. The team was responsive, proactive, and keen to maintain open lines of communication, facilitating a seamless collaboration.

What was your primary form of communication with SkyTech Solutions?

• Email or Messaging App

What did you find most impressive or unique about this company?

The standout factor was Skytech Solutions' ability to understand our unique needs and promptly implement effective solutions. Their team was highly flexible, adapting swiftly to the demands of the project and providing invaluable support under challenging circumstances.

Are there any areas for improvement or something SkyTech Solutions could have done differently?

At this time, we don't see any areas that require significant improvement. Skytech Solutions has proven their competence in handling complex tasks and delivering impressive results.

BACKGROUND

Please describe your company and your position there.

I am the Leading Project Manager for a recognized energy solution company located in Queensland, Greener Sunny Energy Australia Inc. Our organization is responsible for the installation and maintenance of solar panels all over Australia for residential buildings and offices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SkyTech Solutions?

While our sales were going steady, we needed a team of Customer Support staff to handle incoming calls from our customers.

SOLUTION

How did you select SkyTech Solutions and what were the deciding factors?

We have had a slow complaint and feedback system which was reported to us by our customers who required more a hands-on approach in answering queries from customers and prospects.

Describe the project in detail and walk through their service package.

To properly outsource our services, we sought the help of our team who, in turn, conducted thorough research on which BPO companies in Asia would be willing and able to handle our customer support department. We had chosen the best six and picked SkyTech after having seen their professionalism through an appointment call. Once we had signed up with SkyTech, we felt secure about our working relationship.

How many resources from the theSkyTech Solutions team worked with you, and what were their positions?

Our project on providing support for our customers was something we had long planned. It was finally put into action after calculating every possible move. We had partnered with SkyTech 6 months after our planning stage. Once the contract was signed, we moved to the long and arduous training phase for all the recruits of SkyTech. We opted on training the staff ourselves since we thought that would be best.

Solar Panel troubleshooting is something we needed to explain to them in detail and this took up most of the time. Once the operations were underway, we would receive a steady flow of reports and feedback from their customer support team who would reach out to us whenever they needed to.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

I had been assigned to monitor the progress of the entire project throughout our partnership with SkyTech. We had issues with customers trying to reach out to us prior to this and we wished to address that issue with a team of well trained customer support personnel. The positive feedback from customers have steadily been increasing along with newer prospects who have called us on their own accord to discuss the installation of solar panels. With the addition of the customer support team from SkyTech, we have sped up our sales and we have managed to retain dissatisfied customers.

Our project has seen the expected results and much more. We have also commenced a new project with a new team who have been tasked with receiving prospects and guiding them to appointments alongside the current campaign

How effective was the workflow between your team and theirs?

Our team has always worked hard in the field or in our office to make sure every order, appointment or repair job gets carried out as soon as possible. This has been made more fluid with the addition of the customer support team who have given us feedback and reports in real time. This fast pace has allowed our teams to collaborate with them and get the job done relatively fast.

Our team has direct communications with the customer support team from SkyTech who have worked together over the years and grown fond.

What did you find most impressive or unique about this company?

SkyTech has provided us with excellent customer support services which they have upheld with the utmost integrity, professionalism, and swift response times. We had not anticipated such excellence before going through with the contract with SkyTech Solutions.

Are there any areas for improvement or something they could have done differently?

We have not faced any issues with their services over the years.

BACKGROUND

Please describe your company and your position there.

I am the Senior Project Manager for the Sales Team of Testudo Real Estate Inc. which has been operating all through the United States connecting buyers with sellers to facilitate the sales of real estate property. Our headquarter is located in Phoenix, Arizona and we have offices located in almost all of the states. We have conducted real estate deals for over two decades.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SkyTech Solutions, and what were your goals?

As the global marketing strategies have shifted their gears, we needed to change ours as well. We have always had a company website but It had come to my attention that websites are more important and versatile. We sought the best web development team and came across SkyTech after shortlisting our options. SKyTech had offered to design a website for our company that complies with search engines and helps create leads for sales.

SOLUTION

How did you select this vendor and what were the deciding factors?

WIth so many outsourced web development teams to choose from, we had conducted an extensive survey of the best BPO organizations. We made sure to include only those who have had an experience of 5 years or more. SkyTech fit perfectly into that criteria and we had started our communications straight away to sign the contract.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Testudo Real Estate has always been in the top and only in the recent days, we have faced severe competition with the emergence of SEO optimized websites. I had called an important meeting where I emphasized the need for a proper company website which would be optimized to rank on search engines, and designed to be user friendly. We also chose to add web applications that would help us collect names and contact details as leads. We thought this project could only be given to experts who know their way around google.

How many people from the vendor's team worked with you, and what were their positions?

When I had signed up for their services, SkyTech had given me access to a team of 10 people. It was comprised of web developers, wordpress experts, keyword research experts, content writers, graphic designers as well as an able bodied supervisor overseeing their progress.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The web development team from SkyTech had developed the perfect website for our organization in less than a month complete with content and ranking capabilities. Within a month we started receiving names, addresses, phone numbers and email addresses on our website forms and we also had received several phone calls on a daily basis seeking our services. It did not take long for our website to be ranked third and it took us a while to get to second place. The Web Development team from SkyTech now monitors our website on a monthly basis to maintain our position on search engine rankings.

Describe their project management style, including communication tools and timeliness.

During the initial phase of building the website, It was mostly up to my team to provide necessary data to the web development team however we soon assigned a marketing executive to collaborate with the web development team and optimize our progress throughout the process. We had little to no trouble working with the web development team as they have always provided their full support and attention for our project.

What did you find most impressive or unique about this company?

The outlook of the website impressed me as well as our marketing team. What really did the trick was when we had a steady inflow of customer data and leads through the web application.

Are there any areas for improvement or something they could have done differently?

Not that I could think of. They are ahead in their game and they know exactly what they’re doing.

BACKGROUND

Please describe your company and your position there.

I am responsible for the facilitation of the sales and marketing department of a roofing firm. I am also one of the directors of the board. Cool Thatch has been a leading roofing business that has conducted its operations from Greenwich Connecticut providing roofing and repairs for buildings all across the United States. The entire operations cover everything from layout designers all the way to field workers and support personnel that allow us to carry out our operations on a nationwide scale.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SkyTech Solutions, and what were your goals??

We had been seeking professional telemarketing services from a reputed contact center that would be able to conduct thorough outreach across all states and generate leads through appointment setting services.

We needed a telesales team that would properly understand the roofing industry and is able to convince prospects using compelling points to gain their attention as well as their willingness to choose us. We came across SkyTech who we immediately signed a contract to undertake these operations.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had suggested our team get to work and hand-pick 10 such BPO organizations that we deemed professional and experienced. SkyTech was chosen after we had gone through their track records and after we had a steady and fruitful dialogue to ascertain if they were up to the task to assemble a team of professionals who understand the roofing industry.

Describe the project in detail and walk through their service package, including any calling tools used.

We had a new roofing project that replaced old asbestos rooves with those that are more environmentally friendly while also being cheaper to install and maintain.

This project, which we started in early 2013 saw its initial steps in 2015 after having conducted thorough market research. With the customer base ready to receive us, we had to head on to the next stage which we planned to accomplish with SkyTech.

Who did you work with and what was the feedback process like?

I had maintained steady connections with the CEO of SkyTech, Musnad, who, upon contacting, had laid out the full plan on how he had aimed to tackle the entire project. Once all things were in check, I had been relayed to the team leader who managed a team of 30+ individuals to oversee the entire process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

The outcome is always fantastic. Since we have outsourced this work to them, we don’t have to think about the quality of our images for publication anymore. They have always done a tremendous job within the timeline. We saved a lot of our time and can deliver the publication within the deadline too. Their service saved us time and time equal to money.

Describe their project management style, including communication tools and timeliness.

I had monitored their processes throughout our first and second years before delegating this task to my assistants. We had maintained a harmonious workflow with their team and over time, we no longer needed to tell them what needs to be done as they have picked up the pace on their own.

What did you find most impressive or unique about this company?

I was most impressed with their instant response times as well as the leads they had generated for us throughout the ongoing process.

Are there any areas for improvement or something they could have done differently?

So far I have not found any major issues while working with SkyTech Solutions. Everything was satisfactory and up to the mark

BACKGROUND

Please describe your company and your position there.

I am the owner of a photography company based in the UK and have a number of companies I produce product photography for.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SkyTech Solutions Ltd?

Skytech reached out to me in 2017 and since then they have assisted me with graphic design and image editing on hundreds of images.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have continued to work solely with SkyTech as they are provide detailed, excellent quality work and have never missed a deadline.

Describe the project in detail and walk through the stages of the project.

I will send across images to SkyTech and they will either remove the backgrounds, provide clipping paths, add in gradient reflections, and do image retouching, usually in a 2-4 day turnaround.

How many resources from the vendor's team worked with you, and what were their positions?

I have one main contact from the company and they then liaise with the individual graphic designers on my behalf.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My workflow has improved greatly in the last 5 years since using SkyTech to assist with my image editing needs.

How effective was the workflow between your team and theirs?

Excellent.

What did you find most impressive or unique about this company?

I am loyal to SkyTech as they are reliable, friendly, and produce brilliant work.

Are there any areas for improvement or something they could have done differently?

Quality is more important then timescale for me. I am happy with the services they provide.

BACKGROUND

Please describe your company and your position there.

I’m the President of a marketing solutions provider

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SkyTech Solutions, and what were your goals?

Yes to drive seamless professional inbound customer support service

SOLUTION

How did you select this vendor and what were the deciding factors?

I have been doing business with sky tech for years and they have always delivered

Describe the project in detail and walk through their service package, including any calling tools used.

Sky tech offers turnkey BPO process.We provided the scripts the managers handled the training and here we are we are with a successful on going service campaign

Who did you work with and what was the feedback process like?

Mr Ahmed is the consummate professional he has never failed Advanced days or our clients. The process and protocol is both compliant and targeted. Mr. Ahmed is highly recommended.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

The most powerful measure of performance in marketing is longevity.

Describe their project management style, including communication tools and timeliness.

I have the option of receiving reports as frequently as per hour. I chose to receive end of day and end of week reporting tool.

What did you find most impressive or unique about this company?

I am impressed with the quality of their performance, ease of the process, and their friendly attitude.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am the owner of a lead generation company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire , and what were your goals??

Driving interested buyers in an already over marketed vertical.

SOLUTION

How did you select this vendor and what were the deciding factors?

I am familiar with this team from past projects

Describe the project in detail and walk through their service package, including any calling tools used.

B2B Marketing

Who did you work with and what was the feedback process like?

real time feedback.. Skype

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Solid Performance and leads were as expected. Matt and his team are solid in the B2B call center marketing channel. I use them any time a B2B opportunity arises.

Describe their project management style, including communication tools and timeliness.

Skype is the best way to work with this team

What did you find most impressive or unique about this company?

We appreciated that they provided instant feedback.

Are there any areas for improvement or something they could have done differently?

not really