Name: IdeasUnlimited
Address: 1601 Industrial Blvd Suite 3010, Sugar Land, United States, TX, 77478, US
Telephone: 2819152533
Price range: < $25
Rating: 4.9

Global Support Redefined!

IdeasUnlimited has been providing top quality call center support services since 2010. We specialize in providing the below services:

- Customer Support Service

- Multilingual Support Service

- Healthcare Support Service

- Ecommerce and Backend Support Service

- Operations Support Service

- Virtual Assistant Service

The company is headquartered in Sugar Land, TX (USA) with call center branches in the Philippines and Pakistan.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Sugar Land, TX
Year founded
Founded 2010
Languages

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

IdeasUnlimited is recognized for offering good value for cost, with flexible pricing that fits client budgets. Most projects involve 2-10 team members, with costs ranging from $10,000 to $15,000. Clients consistently highlight their effective communication and responsiveness in project management.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 81 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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IdeasUnlimited Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Proactive Problem Solving

The team at IdeasUnlimited is recognized for their proactive approach to problem-solving. They effectively identify challenges and offer innovative solutions without waiting for client intervention, which is highly valued by their partners.
High Quality Customer Support

IdeasUnlimited is praised for its exceptional customer support across various industries, resulting in increased customer satisfaction and conversion rates. Clients appreciate their ability to handle inquiries efficiently, leading to improved customer experiences and retention.
Sales and Lead Generation Success

IdeasUnlimited successfully supports sales and lead generation efforts, including appointment setting and cold calling. Their strategic approach and ability to meet targets have been instrumental in client growth.
Comprehensive Virtual Assistance

The company provides comprehensive virtual assistance services, including customer inquiries, appointment scheduling, and data management. Clients note improvements in operational efficiency and reduced administrative burdens.
Room for Improvement in Industry Knowledge

A few clients noted that while IdeasUnlimited is generally effective, there is room for improvement in acquiring industry-specific knowledge, which can enhance their service delivery even further.
High Professionalism and Dedication

The team demonstrates high levels of professionalism and dedication, which is reflected in their consistent delivery of quality services and client satisfaction.

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IdeasUnlimited Reviews

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Call Center Services
$50,000 to $199,999
Oct. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their staff is skilled in both English and Spanish and has the necessary experience."

Nov 16, 2024

Founder, VERTTECK

Justin Gagnon

Other industries
Ottawa, Ontario
1-10 Employees
Online Review

IdeasUnlimited provides virtual call center services to a business consulting firm. They answer the client's phone calls, which involve providing information to patients and connecting them with practitioners.

IdeasUnlimited has compiled all the essential information regarding patient-provider communication for agent onboarding, enabling their team to answer calls confidently and accurately. They also respond to the client's emails within an hour. Moreover, the team is skilled in English and Spanish.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of VERTTECK

Describe what your company does in a single sentence.

Helping you to achieve success with our 10 years of experience in the legal cannabis industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

Answer all my phone calls from Monday to Friday, between 9 AM and 9 PM.

SOLUTION

How did you find IdeasUnlimited?

Online Search
Referral

Why did you select IdeasUnlimited over others?

Pricing fit our budget
Great culture fit
Good value for cost
Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited is a virtual answering service that handles my business phone calls from 9 am to 9 pm on weekdays. They provide information to both potential and existing patients, take messages, and connect patients with practitioners in urgent cases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During the onboarding process, IdeasUnlimited gathered all the necessary information they needed regarding patient-provider communication. We have been regularly updating this information as required.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the orientation process, all necessary information was gathered and organized to ensure they could confidently and accurately answer phone calls from potential or current patients. Emails I sent were responded to within an hour.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We made the right decision by choosing IdeasUnlimited for their Call Center Services. Their staff is skilled in both English and Spanish and has the necessary experience. Thank you.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No, they were completely honest with us throughout.

RATINGS

5.0

Customer Service Outsourcing
$50,000 to $199,999
July 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their agents speak English very well, are proactive, and have helped us with our customer service strategies."

Nov 16, 2024

Director of Business Operations, Requis

Loïc Coyot

Other industries
The Woodlands, Texas
11-50 Employees
Online Review

IdeasUnlimited forms customer support and customer success teams for a capital project procurement platform. The teams answer end customers' queries and ensure they get the services they paid for.

IdeasUnlimited's efforts have helped the client improve their customer response times and overall customer service, leading to increased customer satisfaction and retention. Moreover, the team impresses the client with their ability to onboard new agents and manage incoming requests.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Business Operations of Requis

Describe what your company does in a single sentence.

Requis is the only capital project procurement platform with a circular economy marketplace empowering companies to pair economic objectives with sustainability goals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

We hired IdeasUnlimited to create a customer success and customer support team. Our business expanded a lot, and we realized we couldn't handle all the customer requests. So, we decided to form a new team with IdeasUnlimited.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

Close to my geographic location
Pricing fit our budget
Good value for cost
Referred to me
Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The customer success team concentrated on helping current clients make sure they get the services they paid for. This involved health checks and regular meetings to find chances to provide extra services. The customer support team used email, chat, and phone to answer questions from both current and new clients. New clients were sent to our sales team, while requests from existing clients were handled immediately.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we started working with IdeasUnlimited, our customer satisfaction has greatly improved. Our current customers have noticed quicker response times and better overall customer service. As a result, our client retention has significantly increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were given a project manager at a small extra cost, and this person supervised the whole project. IdeasUnlimited did a fantastic job of bringing new agents on board and managing incoming requests. They completed everything on time without any issues. They have truly become a part of our business.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We have been very satisfied with Ideas Unlimited customer support service. Their agents speak English very well, are proactive, and have helped us with our customer service strategies, which has been an additional bonus for us.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Nothing comes to mind

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Oct. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Their overall performance has been top notch.”

Jan 31, 2024

Marketing Director, EmPrestiza Inc

Stacey Randall

Financial services
Bullard, Texas
1-10 Employees
Online Review

IdeasUnlimited has helped improve the brand awareness of a financial services company. The team has also worked on establishing a strong platform for the client’s telemarketing goals.

The client is happy with IdeasUnlimited’s work, which meets their expectations. The client has attracted attention from their target audience, who have given positive feedback to the client’s services. The team manages the engagement well. They’re responsive and have seamless service quality.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of EmPrestiza Inc

Describe what your company does in a single sentence.

Emprestiza is a complete monetary services issuer that specialize in loans and credit score solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

We engaged with IdeasUnlimited to decorate our name reception and establish a strong platform for our telemarketing endeavors.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

High ratings
Pricing fit our budget
Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Their involvement prolonged across customer support, court cases control, or even courier offerings for our agency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In our pursuit of better results, IdeasUnlimited's impact has been surely transformative. The reception amongst our users has markedly stepped forward, with a significant boom in the speed at which proceedings are addressed. The universal performance in public attention has reached new heights, absolutely reflecting the tremendous have an impact on of their services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a undertaking control point of view, IdeasUnlimited has constantly proven a excessive degree of responsibility. Their team, constituted of notably qualified people, has played a vital role inside the fulfillment of our endeavors. The seamless handling of customer service and the lawsuits branch is a testament to their professionalism.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What sets IdeasUnlimited apart is the energy of their employees – accountable and qualified. This mixture ensures that the services supplied aren't handiest powerful but additionally brought with a degree of information that is really commendable. The determination and abilties in their group have turn out to be a cornerstone in attaining our goals.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Their overall performance has been top notch.

RATINGS

5.0

Call Center Services Market Research
$10,000 to $49,999
June 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We’re impressed with their ability to accomplish their goals and exceed our KPIs."

Jan 30, 2024

CEO, DISCOUNT AI INC

Eric Mitchell

Financial services
Chula Vista, California
1-10 Employees
Online Review
Verified

IdeasUnlimited has been hired by an AI development company for business research and outreach services. The client's goal is to expand their capital network and establish international partnerships.

With the help of IdeasUnlimited, the client increased customer engagement and gained high-value investments. The team communicated with the client via email and phone, and they were quick to address issues. Overall, they helped the client expand their network and exceeded expectations.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of DISCOUNT AI INC

Describe what your company does in a single sentence.

DISCOUNT AI INC specializes in developing and enforcing artificial intelligence answers for value-powerful and green enterprise techniques.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

We were trying to scale our capital network and establish relationships with offices globally.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with IdeasUnlimited for their business research and outreach services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with IdeasUnlimited, we’ve increased our number of engagements, resulting in high-value investments flowing into the company. They consistently deliver on their promises and do a good job of addressing and resolving issues with agility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They perform well from a project management perspective, and we typically communicate through email and phone.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We’re impressed with their ability to accomplish their goals and exceed our KPIs.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There are always going to be issues, but they’re able to overcome them with consistency, so I don’t have any constructive feedback

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Oct. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are dedicated, responsive, and receptive to feedback."

Jan 28, 2024

Managing Director, CapifundUSA

John Battelle

Financial services
St. Petersburg, Florida
201-500 Employees
Online Review
Verified

IdeasUnlimited has provided call center services for a financial services company. The team has offered consultation and managed the client's call center services.

IdeasUnlimited has delivered the project on time, meeting the client's expectations. They have communicated frequently and responded promptly via email and virtual meetings, ensuring an effective workflow. Their sheer commitment, leadership skills, and outstanding diligence have been noteworthy.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Director of CapifundUSA

Describe what your company does in a single sentence.

Capifund is a master supplier of quick and adaptable financing to independent companies in the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

We sought help with improving our call centre services.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

Pricing fit our budget
Great culture fit

How many teammates from IdeasUnlimited were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited now not most effective furnished call middle offerings but also offered treasured consultation and had an superb studies team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the venture is clear in their adept enterprise of calls, specific targeting of the target audience, and efficient call setups, definitely meeting their mounted KPIs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their performance is remarkable; they showcase humility, diligence, and openness, making collaboration seamless. They are dedicated, responsive, and receptive to feedback.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to taking ownership and supplying leadership in the course of the process is honestly extraordinary.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

From my perspective, there is nothing they need to improve upon.

RATINGS

5.0

Customer Service Outsourcing
Confidential
Sep. - Oct. 2023

4.0

Quality: 4.0

Schedule: 4.0

Cost: 3.5

Willing to Refer: 4.0

"We had full control when it came to communication and assigning tasks to their team."

Oct 30, 2023

Manager, Martin's Credit Doctors

Anonymous

Financial services
Cleveland, Ohio
1-10 Employees
Online Review

IdeasUnlimited provided customer support services for a credit repair company. The team was in charge of responding to customer issues and concerns. They provided support through the client's CRM system.

Despite their lack of proactiveness and involvement in the project, the IdeasUnlimited team still provided satisfactory results. The partners communicated via email and messaging applications.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a Manager of Martin's Credit Doctors

Describe what your company does in a single sentence.

Credit repair

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

Virtual Assistance
Customer Support

SOLUTION

How did you find IdeasUnlimited?

Other

Why did you select IdeasUnlimited over others?

Other

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

overall support through our CRM.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

output based

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had full control when it came to communication and assigning tasks to their team. We were unsatisfied with the other person they sent so I had them do that communication, but other than that, 95% of comms and workload is between us and the FL.

What was your primary form of communication with IdeasUnlimited?

Email or Messaging App

What did you find most impressive or unique about this company?

Are there any areas for improvement or something IdeasUnlimited could have done differently?

to be a bit more active and engaged in the contract. I know that they serve as a middle person between the client and the FL, but maybe a bit more engagement and involvement would be useful.

RATINGS

4.0

Transcription Translation
$10,000 to $49,999
Sep. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I also appreciate how transparent they are with their pricing."

Aug 3, 2023

Founder & CEO, Xanadu

Christian Weedbrook

Manufacturing
Toronto, Ontario
51-200 Employees
Online Review

IdeasUnlimited provides translation and voiceover services for a quantum computing company. The team has received a script outlining from the client and will deliver a voiceover recording and translation.

IdeasUnlimited's work and voiceover talent meets the client's expectations. The team is transparent and delivers excellent quality work. IdeasUnlimited overdelivers and keeps their word, showing a flawless work process. IdeasUnlimited always meets deadlines and has a quick response time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Xanadu

Describe what your company does in a single sentence.

Xanadu provides quantum computing hardware, software, applications, and simulators.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

For external clients, we required a prompt and competent translation and voiceover service.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

Great culture fit
Referred to me
Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They receive a script outlining what has to be recorded from us. We have voiceover performers on hand that we employ frequently. We'll also receive translation services from them in the event that it's not in English.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their turnaround speed and voiceover artists have earned our complete satisfaction. Their caliber is excellent.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They never failed to meet a deadline. They overdeliver and always keep to their plans and words. From quotations to implementation, the process is incredibly flawless.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their quick response time is exceptional. I also appreciate how transparent they are with their pricing.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No, I can't think of anything.

RATINGS

5.0

Back Office Outsourcing
$10,000 to $49,999
July 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We are happy with them."

Aug 3, 2023

Senior Director of Business Development, BIOMILQ

Amy Kiska

Other industries
Durham, North Carolina
11-50 Employees
Online Review

IdeasUnlimited provides CRM back-office management support for a biotechnology company. The team updates the client's platform, handles data-related activities, and provides LinkedIn marketing services.

IdeasUnlimited works closely with the client and has a proactive team. IdeasUnlimited is dedicated and provides monthly KPI reports. The team delivers work on time and on budget — they use Jira for project management and communicate through email and Microsoft Teams.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Business Development of BIOMILQ

Describe what your company does in a single sentence.

We're leveraging our patented technology to produce cell-cultured human milk made outside of the body.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

To improve the effectiveness of our procedures, such as sales, we required assistance with our CRM back office tasks.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The IdeasUnlimited team updates our platform and handles data-related back office activities for our company once every week while working remotely. They went through basic onboarding to learn about the organization and our industry so they could have a better understanding of the procedure. Furthermore, they provide LinkedIn marketing services aimed at generating leads and connecting with investors and borrowers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No complaints have been made concerning their work. Because they are a proactive team, which shows the effectiveness of their efforts, they are generally doing a terrific job.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, they have done well in terms of achieving deadlines and maintaining under budget. We utilize Jira, emails, and Microsoft Teams as tools.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Other suppliers appear remote, however IdeasUnlimited is really near to us and helps us with monthly reports of the KPIs we're searching for. They lead a close process. Because of their dedication to learning how we operate, we also feel that they have been included into our team and not just an outside contractor.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There isn't much they can do better, in my opinion; we are happy with them.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Apr. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They've been fantastic at giving us input while we work with a new software system."

Aug 3, 2023

COO, Zoomo

Jules Flynn

Supply Chain, Logistics, and Transport
Sydney, Australia
201-500 Employees
Online Review

IdeasUnlimited provides call center services for an electric bike provider. The team is responsible for taking calls from end clients and following up. They handle a chat script and an after-hours IVR system.

The client is happy with IdeasUnlimited's work. The team is willing to address challenges, provide input, and understand the client's demands. IdeasUnlimited leads top-notch project management and communicates effectively through phone calls and Microsoft Teams. Their engagement stands out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Zoomo

Describe what your company does in a single sentence.

Zoomo is a subscription-based provider of electric bikes for gig workers in the food delivery industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

We lacked an internal call center to answer inquiries from customers using our catalog search or our website to place purchases. We appointed IdeasUnlimited to assume these duties on our behalf.

SOLUTION

How did you find IdeasUnlimited?

Online Search
Referral

Why did you select IdeasUnlimited over others?

Pricing fit our budget
Good value for cost
Referred to me
Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided them with training materials during the onboarding process and instructed them on our systems, procedures, and fundamental customer service practices and service norms. We use IdeasUnlmited as our external call center. They generally take inbound calls from clients placing orders, which they facilitate and input into the system on our behalf.

Customers who have queries about return service labels, size details, or tracking information on their purchases are also followed up with. They perform direct work in our software.

Additionally, they added a chat script to our website, and they worked on Interactive Voice Response (IVR) after hours for our phone system. IdeasUnlimited has given any personnel who have had trouble understanding our service requirements further training.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are coping with longer average call times, but they have faced some difficulties and are stepping up to try to address those problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a top-notch management group. Typically, we have a work list that we provide to them for approval before discussing it over the phone or in Microsoft Teams.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We are quite happy with the job they do, and we are also very grateful for their efforts to comprehend our demands. They've been fantastic at giving us input while we work with a new software system. They are highly engaging and serve as our partner.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There's none.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Feb. - Apr. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They effectively organized, led, and helped us achieve our objectives."

Apr 20, 2023

Director, Ferreira Build Power

Pedro Freitas

Other industries
Portugal
51-200 Employees
Online Review

IdeasUnlimited provided customer support services to a construction company. They addressed the end customers' inquiries via email, calls, and live chat.

IdeasUnlimited helped the client manage their communication with their end customers, enabling them to secure some contracts. The vendor conversed effectively, provided leads, and helped the client achieve their goals. They also communicated through email, messaging apps, and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Ferreira Build Power

Describe what your company does in a single sentence.

Construction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

Customer support

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

High ratings
Pricing fit our budget
Good value for cost
Company values aligned

What was the size of IdeasUnlimited’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They primarily address customers' inquiries via emails, and they also handled live chat and calls.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to achieve our primarily goals, in which IdeasUnlimited helped to manage the communication with our clients, and this resulted in few contracts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They effectively organized, led, and helped us achieve our objectives.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting
Email
Messaging App

What did you find most impressive or unique about this company?

Their ability to converse effectively and provide us the points of lead impressed us mostly.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

None.

RATINGS

5.0

Showing 61-70 of 89 Reviews

Our Story

15+ Years 1000+ Clients Served 8+ Countries Reached We are IdeasUnlimited, a global team, blending remote and onsite expertise since 2010. Our mission is to deliver enterprise-grade services at affordable pricing. We offer call center, multilingual, virtual assistant, digital marketing and medical billing services. With multiple centers in the Philippines, trained remote teams around the world and multiple industry awards, our diverse team turns operational needs into measurable client growth.

Meet the Team

Quick Facts

15 years in business

Tools and Technology

Microsoft Teams

Slack

Zoom

Google Meet

Webex Meetings

Discord

RingCentral

Skype for Business

Asana

Jira

Trello

Monday.com

Locations (2)

1601 Industrial Blvd Suite 3010 Sugar Land, TX, United States 77478

10 - 15

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IdeasUnlimited

Global Support Redefined!

3 Languages that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

IdeasUnlimited Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Proactive Problem Solving

High Quality Customer Support

Sales and Lead Generation Success

Comprehensive Virtual Assistance

Room for Improvement in Industry Knowledge

High Professionalism and Dedication

Reviews mentioning:

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Virtual Call Center Services for Business Consulting Firm

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Customer Support for Capital Project Procurement Platform

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Brand Awareness & Telemarketing for Financial Services Co

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Business Research & Outreach Services for AI Dev Company

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Call Center Services for Financial Services Company

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Customer Service Outsourcing for Credit Repair Service

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Translation & Voiceover Services for Quantum Computing Co

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CRM Back-Office Support for Biotechnology Company

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Call Center Services for Electric Bike Provider

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Customer Support Services for Construction Company