IdeasUnlimited

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Trust Counsel, P.L.

Describe what your company does in a single sentence.

 We help our Clients Plan to Protect their Family and their Assets

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?
We receive calls via our website and internet advertising. IdeasUnlimited answers the calls 24/7. The calls are answered by IdeasUnlimited and they also make outgoing calls to our online inquiries. They actually work like a receptionist for our law firm.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They provide call coverage 24/7. We provided them with a script to use when answering the calls. They provide both English- and Spanish-speaking calls, which is important for our firm since 50% of our clients are Spanish-speaking. We get recordings of all the calls taken, which are great tools to help with quality assurance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We can have consultations booked after hours and even on weekends. This has been helpful as the calling could easily move on to the next firm. We are saving money by not having to hire a staff person to answer the calls by using IdeasUnlimited.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great customer service, it takes about 24 hrs turnaround time, but that was great for me.

What was your primary form of communication with IdeasUnlimited?

Virtual Meeting

What did you find most impressive or unique about this company?

The virtual assistants from IdeasUnlimited were amazing. Their management team has trained these awesome assistants which have made our daily operations easy to manage as well as very affordable. 

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Not at this time.

BACKGROUND

Please describe your company and position.

I am the Founder of VERTTECK

Describe what your company does in a single sentence.

Helping you to achieve success with our 10 years of experience in the legal cannabis industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Answer all my phone calls from Monday to Friday, between 9 AM and 9 PM.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited is a virtual answering service that handles my business phone calls from 9 am to 9 pm on weekdays. They provide information to both potential and existing patients, take messages, and connect patients with practitioners in urgent cases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During the onboarding process, IdeasUnlimited gathered all the necessary information they needed regarding patient-provider communication. We have been regularly updating this information as required.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the orientation process, all necessary information was gathered and organized to ensure they could confidently and accurately answer phone calls from potential or current patients. Emails I sent were responded to within an hour.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We made the right decision by choosing IdeasUnlimited for their Call Center Services. Their staff is skilled in both English and Spanish and has the necessary experience. Thank you.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No, they were completely honest with us throughout.

BACKGROUND

Please describe your company and position.

I am the Director of Business Operations of Requis

Describe what your company does in a single sentence.

Requis is the only capital project procurement platform with a circular economy marketplace empowering companies to pair economic objectives with sustainability goals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We hired IdeasUnlimited to create a customer success and customer support team. Our business expanded a lot, and we realized we couldn't handle all the customer requests. So, we decided to form a new team with IdeasUnlimited.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The customer success team concentrated on helping current clients make sure they get the services they paid for. This involved health checks and regular meetings to find chances to provide extra services. The customer support team used email, chat, and phone to answer questions from both current and new clients. New clients were sent to our sales team, while requests from existing clients were handled immediately.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we started working with IdeasUnlimited, our customer satisfaction has greatly improved. Our current customers have noticed quicker response times and better overall customer service. As a result, our client retention has significantly increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were given a project manager at a small extra cost, and this person supervised the whole project. IdeasUnlimited did a fantastic job of bringing new agents on board and managing incoming requests. They completed everything on time without any issues. They have truly become a part of our business.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We have been very satisfied with Ideas Unlimited customer support service. Their agents speak English very well, are proactive, and have helped us with our customer service strategies, which has been an additional bonus for us. 

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the Marketing Director of EmPrestiza Inc

Describe what your company does in a single sentence.

Emprestiza is a complete monetary services issuer that specialize in loans and credit score solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We engaged with IdeasUnlimited to decorate our name reception and establish a strong platform for our telemarketing endeavors.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

Their involvement prolonged across customer support, court cases control, or even courier offerings for our agency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In our pursuit of better results, IdeasUnlimited's impact has been surely transformative. The reception amongst our users has markedly stepped forward, with a significant boom in the speed at which proceedings are addressed. The universal performance in public attention has reached new heights, absolutely reflecting the tremendous have an impact on of their services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a undertaking control point of view, IdeasUnlimited has constantly proven a excessive degree of responsibility. Their team, constituted of notably qualified people, has played a vital role inside the fulfillment of our endeavors. The seamless handling of customer service and the lawsuits branch is a testament to their professionalism.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets IdeasUnlimited apart is the energy of their employees – accountable and qualified. This mixture ensures that the services supplied aren't handiest powerful but additionally brought with a degree of information that is really commendable. The determination and abilties in their group have turn out to be a cornerstone in attaining our goals.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

Their overall performance has been top notch.

BACKGROUND

Please describe your company and position.

I am the CEO of DISCOUNT AI INC

Describe what your company does in a single sentence.

DISCOUNT AI INC specializes in developing and enforcing artificial intelligence answers for value-powerful and green enterprise techniques.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We were trying to scale our capital network and establish relationships with offices globally.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with IdeasUnlimited for their business research and outreach services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with IdeasUnlimited, we’ve increased our number of engagements, resulting in high-value investments flowing into the company. They consistently deliver on their promises and do a good job of addressing and resolving issues with agility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They perform well from a project management perspective, and we typically communicate through email and phone.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We’re impressed with their ability to accomplish their goals and exceed our KPIs.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There are always going to be issues, but they’re able to overcome them with consistency, so I don’t have any constructive feedback

BACKGROUND

Please describe your company and position.

I am the Managing Director of CapifundUSA

Describe what your company does in a single sentence.

Capifund is a master supplier of quick and adaptable financing to independent companies in the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We sought help with improving our call centre services.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• Pricing fit our budget
• Great culture fit

How many teammates from IdeasUnlimited were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

IdeasUnlimited now not most effective furnished call middle offerings but also offered treasured consultation and had an superb studies team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the venture is clear in their adept enterprise of calls, specific targeting of the target audience, and efficient call setups, definitely meeting their mounted KPIs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their performance is remarkable; they showcase humility, diligence, and openness, making collaboration seamless. They are dedicated, responsive, and receptive to feedback.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to taking ownership and supplying leadership in the course of the process is honestly extraordinary.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

From my perspective, there is nothing they need to improve upon.

BACKGROUND

Please describe your company and position.

I am a Manager of Martin's Credit Doctors

Describe what your company does in a single sentence.

Credit repair

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• Virtual Assistance
• Customer Support

SOLUTION

How did you find IdeasUnlimited?

Other

Why did you select IdeasUnlimited over others?

Other

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

overall support through our CRM.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

output based

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had full control when it came to communication and assigning tasks to their team. We were unsatisfied with the other person they sent so I had them do that communication, but other than that, 95% of comms and workload is between us and the FL.

What was your primary form of communication with IdeasUnlimited?

Email or Messaging App

What did you find most impressive or unique about this company?

na

Are there any areas for improvement or something IdeasUnlimited could have done differently?

to be a bit more active and engaged in the contract. I know that they serve as a middle person between the client and the FL, but maybe a bit more engagement and involvement would be useful.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Xanadu

Describe what your company does in a single sentence.

Xanadu provides quantum computing hardware, software, applications, and simulators.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• For external clients, we required a prompt and competent translation and voiceover service.

SOLUTION

How did you find IdeasUnlimited?

Referral

Why did you select IdeasUnlimited over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They receive a script outlining what has to be recorded from us. We have voiceover performers on hand that we employ frequently. We'll also receive translation services from them in the event that it's not in English.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their turnaround speed and voiceover artists have earned our complete satisfaction. Their caliber is excellent.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They never failed to meet a deadline. They overdeliver and always keep to their plans and words. From quotations to implementation, the process is incredibly flawless.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their quick response time is exceptional. I also appreciate how transparent they are with their pricing.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

No, I can't think of anything.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Business Development of BIOMILQ

Describe what your company does in a single sentence.

We're leveraging our patented technology to produce cell-cultured human milk made outside of the body.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• To improve the effectiveness of our procedures, such as sales, we required assistance with our CRM back office tasks.

SOLUTION

How did you find IdeasUnlimited?

Online Search

Why did you select IdeasUnlimited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The IdeasUnlimited team updates our platform and handles data-related back office activities for our company once every week while working remotely. They went through basic onboarding to learn about the organization and our industry so they could have a better understanding of the procedure. Furthermore, they provide LinkedIn marketing services aimed at generating leads and connecting with investors and borrowers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No complaints have been made concerning their work. Because they are a proactive team, which shows the effectiveness of their efforts, they are generally doing a terrific job.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, they have done well in terms of achieving deadlines and maintaining under budget. We utilize Jira, emails, and Microsoft Teams as tools.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Other suppliers appear remote, however IdeasUnlimited is really near to us and helps us with monthly reports of the KPIs we're searching for. They lead a close process. Because of their dedication to learning how we operate, we also feel that they have been included into our team and not just an outside contractor.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There isn't much they can do better, in my opinion; we are happy with them.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of Zoomo

Describe what your company does in a single sentence.

Zoomo is a subscription-based provider of electric bikes for gig workers in the food delivery industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IdeasUnlimited to accomplish?

• We lacked an internal call center to answer inquiries from customers using our catalog search or our website to place purchases. We appointed IdeasUnlimited to assume these duties on our behalf.

SOLUTION

How did you find IdeasUnlimited?

• Online Search
• Referral

Why did you select IdeasUnlimited over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IdeasUnlimited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided them with training materials during the onboarding process and instructed them on our systems, procedures, and fundamental customer service practices and service norms. We use IdeasUnlmited as our external call center. They generally take inbound calls from clients placing orders, which they facilitate and input into the system on our behalf. 

Customers who have queries about return service labels, size details, or tracking information on their purchases are also followed up with. They perform direct work in our software. 

Additionally, they added a chat script to our website, and they worked on Interactive Voice Response (IVR) after hours for our phone system. IdeasUnlimited has given any personnel who have had trouble understanding our service requirements further training.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are coping with longer average call times, but they have faced some difficulties and are stepping up to try to address those problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a top-notch management group. Typically, we have a work list that we provide to them for approval before discussing it over the phone or in Microsoft Teams.

What was your primary form of communication with IdeasUnlimited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are quite happy with the job they do, and we are also very grateful for their efforts to comprehend our demands. They've been fantastic at giving us input while we work with a new software system. They are highly engaging and serve as our partner.

Are there any areas for improvement or something IdeasUnlimited could have done differently?

There's none.