Name: IdeasUnlimited
Address: 1601 Industrial Blvd Suite 3010, Sugar Land, United States, TX, 77478, US
Telephone: 2819152533
Price range: < $25
Rating: 4.9

Global Support Redefined!

IdeasUnlimited has been providing top quality call center support services since 2010. We specialize in providing the below services:

- Customer Support Service

- Multilingual Support Service

- Healthcare Support Service

- Ecommerce and Backend Support Service

- Operations Support Service

- Virtual Assistant Service

The company is headquartered in Sugar Land, TX (USA) with call center branches in the Philippines and Pakistan.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Sugar Land, TX
Year founded
Founded 2010
Languages

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

IdeasUnlimited is recognized for offering good value for cost, with flexible pricing that fits client budgets. Most projects involve 2-10 team members, with costs ranging from $10,000 to $15,000. Clients consistently highlight their effective communication and responsiveness in project management.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 88 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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IdeasUnlimited Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Adaptability and Flexibility

Clients appreciate IdeasUnlimited's flexibility and adaptability to their specific needs and industry requirements. The ability to tailor services and quickly adjust to changes is seen as a significant advantage.
Effective Project Management

Clients commend IdeasUnlimited for their excellent project management skills, characterized by timely deliveries, clear communication, and responsiveness. Their ability to adapt and meet deadlines consistently is a strong point noted by many clients.
Cultural and Value Alignment

Many clients choose IdeasUnlimited for their alignment in company values and culture. This alignment fosters a collaborative and effective working relationship, enhancing overall satisfaction.
Room for Improvement in Industry Knowledge

A few clients noted that while IdeasUnlimited is generally effective, there is room for improvement in acquiring industry-specific knowledge, which can enhance their service delivery even further.
High Professionalism and Dedication

The team demonstrates high levels of professionalism and dedication, which is reflected in their consistent delivery of quality services and client satisfaction.
High Quality Customer Support

IdeasUnlimited is praised for its exceptional customer support across various industries, resulting in increased customer satisfaction and conversion rates. Clients appreciate their ability to handle inquiries efficiently, leading to improved customer experiences and retention.

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IdeasUnlimited Reviews

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Less than $10,000
Jan. 2021 - Ongoing

5.0

Quality: 2.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Since hiring IdeasUnlimited, I was able to tackle many other areas in my business."

Mar 11, 2021

CEO, Real Estate Company

Danekia Smith

Real estate
Meraux, Louisiana
1-10 Employees
Online Review
Verified

IdeasUnlimited provides virtual assistance services to real estate business owner. The team handles the client's inbox, social media pages, onboarding, and content creation to free up more business time.

Thanks to the assistance of IdeasUnlimited, the client was able to free up the necessary time for their other business needs. The team was able to quickly learn and adapt to the different platforms. They provided a good quality hiring process and seamless project management.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Content creation, managing social media inbox, née client onboarding

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

To free up time to complete other task within my business. I need assistance mainly with content creation and inbox management

What were your goals for this project?

Scale my business by focusing time in other areas.

SOLUTION

How did you select IdeasUnlimited?

Utilizing the Upwork hiring platform

Describe the scope of their work in detail.

We had a few onboarding calls and trainings before work began. Lourde was a fast learner and we were up and running within a couple of weeks

What was the team composition?

I worked very closely with my Va daily to tackle task.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since hiring IdeasUnlimited, I was able to tackle many other areas in my business and prepare it for sale.

How effective was the workflow between your team and theirs?

The workflow was very effective and she was able to learn quickly. We used a few different platforms seamlessly

What did you find most impressive about this company?

Quality of hiring, interviewing process and check ins to ensure project was running smoothly

RATINGS

5.0

Web Design
Less than $10,000
May - Jan. 2015

5.0

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"We had great communication about what my needs were."

Aug 4, 2020

CEO, Coffee Kiosk

Anonymous

Other industries
United States
1-10 Employees
Online Review

IdeasUnlimited provided additional support to resolve a cafe's web design challenges.

With IdeasUnlimited's help, the site launched successfully. They were knowledgeable about the process.

$200,000 to $999,999
Jan. 2015 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"The last five years have been very good."

Jul 23, 2020

Operations Director, PatPat

Andrew Xu

Other industries
Los Angeles, California
501-1,000 Employees
Online Review
Verified

IdeasUnlimited is able to deliver outstanding service in setting up customer support that can help increase the client's experience satisfaction with a brand. They also specialize in round-the-clock service.

Their work proved to be a critical element in the apparel and fashion company's customer service. IdeasUnlimited was able to drive customer satisfaction from 8.5 to 9.5, by far the highest mark since the company started.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the operations director at an e-commerce company headquartered in the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

We hired the company for creation of a customer service center.

What were your goals for this project?

Our main goal was to increase customer's experience satisfaction.

SOLUTION

How did you select this vendor?

IdeasUnlimited is outstanding from the other four vendors we searched from different channels. Finally, we made a decision to choose IdeasUnlimited because of their overall strength, cost-efficient price and 24-hour service.

Describe the project in detail.

Here are the deliverables of the project:

Call center
Customer service
E-commerce support
Order processing

What was the team composition?

We have assigned a full team which includes project manager, team leaders, and agents for our customer service project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer satisfaction reached an all-time high from 8.5 to 9.5 after cooperating with IdeasUnlimited.

How effective was the workflow between your team and theirs?

The last five years have been very good.

What did you find most impressive about this company?

They are professional and hardworking.

Are there any areas for improvement?

None.

RATINGS

4.5

Call Center Services
Less than $10,000
May - June 2020

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"It was great."

Jul 1, 2020

Insurance Broker, Insurance Firm

Gabriel Cavazos

Financial services
San Antonio, Texas
1-10 Employees
Online Review
Verified

IdeasUnlimited provided appointment answering and call services. They scheduled appointments with clients and answered leads.

IdeasUnlimited followed the script.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am an Insurance Agent Broker that specializes in Medicare Advantage Plans, Medicare Supplement Plans, Hospital Plans, Final Expense, Term Life Insurance, and Mortgage Protection.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

An experienced Appointment Setter. To make calls to set appointments for the Sales Team.

What were your goals for this project?

To follow a script that we have created and call leads that we provide. The object of the project was to qualify potential clients, who have requested to be contacted, and schedule an appointment with the potential client with a member of the sales team. Ideally, someone who is a rock star on the phone and will have no problem completing this task with the script created.

SOLUTION

How did you select this vendor?

I selected the vendor through a platform called Upwork.

Describe the project in detail.

What was the team composition?

N/A

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

someone who is a rock star on the phone and will have no problem completing this task with the script created.

How effective was the workflow between your team and theirs?

Effective

What did you find most impressive about this company?

N/A

Are there any areas for improvement?

N/A

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Nov. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have a very effective workflow."

Feb 25, 2020

President, Mr. Checkout Distributors

Joel Goldstein

Other industries
Orlando, Florida
1-10 Employees
Online Review
Verified

IdeasUnlimited is verifying membership information for a national association of independent grocery distributors.

IdeasUnlimited has delivered valuable corrections to the database so far.

E-Commerce Development
$10,000 to $49,999
Apr. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We’re long-time clients and are delighted with their innovative approach."

Mar 1, 2019

CEO, SMM International

Christopher Wick

Advertising & marketing
Houston, Texas
11-50 Employees
Online Review
Verified

IdeasUnlimited has provided a variety of services to support staffing and overall growth for an e-commerce company. They supply artists, writers, and developers amongst others to expand the business.

The support from IdeasUnlimited has been critical in keeping up with customer demands. They've been a stable partner and successfully fulfill requirements. Their creativity and dedication to the work over time makes them a valuable asset.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Social Media Management International. We’re an SMM and e-commerce company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IdeasUnlimited?

I hired IdeasUnlimited to support and expand my business. We needed a team to support our internal staff with our marketing and e-commerce needs.

What were your goals for this project?

My overall goal was to expand my business using their expertise and meet all of my customer's' expectations.

SOLUTION

How did you select this vendor?

We found IdeasUnlimited online.

Describe the project and the services they provided in detail.

IdeasUnlimited aid us in a variety of areas. They help us find virtual assistants, web developers, and bookkeepers. They support our e-commerce platform by finding the right graphic designers, writers, and marketing experts.

What was the team composition?

They provide a team of nine people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re able to rely heavily on their team and they help us with all of our staffing and growth needs. We are thrilled with the work they’ve done for us.

How was project management arranged and how effective was it?

They’re efficient and cost-effective. Additionally, the team is reliable.

What did you find most impressive about this company?

We’re long-time clients and are delighted with their innovative approach. I’d recommend anyone to work with them.

Are there any areas for improvement?

There’s nothing for them to improve on.

RATINGS

5.0

"It has been an excellent experience."

Showing 91-96 of 96 Reviews

Our Story

15+ Years 1000+ Clients Served 8+ Countries Reached We are IdeasUnlimited, a global team, blending remote and onsite expertise since 2010. Our mission is to deliver enterprise-grade services at affordable pricing. We offer call center, multilingual, virtual assistant, digital marketing and medical billing services. With multiple centers in the Philippines, trained remote teams around the world and multiple industry awards, our diverse team turns operational needs into measurable client growth.

Meet the Team

Quick Facts

15 years in business

Tools and Technology

Microsoft Teams

Slack

Zoom

Google Meet

Webex Meetings

Discord

RingCentral

Skype for Business

Asana

Jira

Trello

Monday.com

Locations (2)

1601 Industrial Blvd Suite 3010 Sugar Land, TX, United States 77478

10 - 15

Contact IdeasUnlimited

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Alpha Human Analytics & Assessments

(1)

Amit Yadav

Additional Connections

(43)

IdeasUnlimited

Global Support Redefined!

3 Languages that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

IdeasUnlimited Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Adaptability and Flexibility

Effective Project Management

Cultural and Value Alignment

Room for Improvement in Industry Knowledge

High Professionalism and Dedication

High Quality Customer Support

Reviews mentioning:

IdeasUnlimited Reviews

Virtual Assistance Services for Real Estate Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Design Assistance for Cafe Site Launch

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

E-Commerce Customer Support for Apparel & Fashion Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Appointment Management Services for Insurance Brokerage

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Information Verification for National Grocers' Association

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Staffing Support for Marketing & E-Commerce Business

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Meet the Team

Shahzad YaqoobFounder and CEO

Quick Facts

Tools and Technology

Location

Locations (2)

Contact

Connect with IdeasUnlimited on Social

Connections

Alpha Human Analytics & Assessments

Additional Connections