Name: The Hour - Back Office and Virtual Assistant Services
Address: 16 Middle Neck Road, Great Neck Plaza, United States, NY, 11021, US
Telephone: 888-505-6485
Price range: < $25
Rating: 5.0

AI-Enabled Insurance Outsourcing

The Hour is a U.S.-based Business Process Outsourcing (BPO) and Virtual Assistant provider specializing in Insurance Operations, Real Estate, E-commerce, and Healthcare Outsourcing and remote team support for startups, SMEs, and growing enterprises.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Great Neck Plaza, NY
Year founded
Founded 2015
Languages

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

Clients consistently praise The Hour - Back Office and Virtual Assistant Services for their affordable pricing and high value. Many projects noted budget alignment, with effective team sizes ranging from 1 to 10 employees, showcasing their ability to deliver quality results without exceeding costs.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 13 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

The Hour - Back Office and Virtual Assistant Services Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.9
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Consistently Timely Deliveries

The Hour consistently delivers projects on time, with multiple clients praising their ability to meet deadlines and adapt to urgent requests efficiently. This timely delivery has helped clients focus on core business activities. Sentiment: POSITIVE
Positive Team Attitude and Culture Fit

Multiple reviews highlight the team's positive attitude and cultural alignment with clients. Their willingness to learn, adapt, and work collaboratively is frequently praised, making them a valued partner. Sentiment: POSITIVE
Proactive and Adaptable

The team is proactive in addressing client needs, often going beyond expectations to ensure satisfaction. They adapt quickly to new projects and changes, which clients find impressive. Sentiment: POSITIVE
Room for Technological Advancements

While clients are satisfied with the current services, some suggest incorporating advanced technological tools like AI-driven analytics to enhance service offerings and operational insights. Sentiment: MIXED
Value for Cost

Clients consistently mention the good value for cost offered by The Hour, making their services affordable and aligning with client budgets. This affordability does not compromise the quality of service. Sentiment: POSITIVE
Effective Communication and Responsiveness

Clients appreciate the team's seamless communication via virtual meetings, emails, and messaging apps. They are responsive and quick to adapt to client needs, enhancing overall collaboration. Sentiment: POSITIVE

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The Hour - Back Office and Virtual Assistant Services Reviews

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Back Office Outsourcing Customer Service Outsourcing Social Media Marketing
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The people quality is wonderful."

Jan 22, 2025

Founder/Owner, RPM Agency

Michele Robbins

Insurance
Denver, Colorado
1-10 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides backend support for an insurance agency. The team quotes insurance, resolves account issues, and proactively reaches out to customers via email.

The Hour - Back Office and Virtual Assistant Services' work has made the client more efficient and productive. The team is affordable and attentive to all the details. The client loves their team and feels they are an extension of their company. Overall, the client highly recommends the team.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder/Owner of RPM Agency

Describe what your company does in a single sentence.

Provide insurance for home, auto, commercial and life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Get backend support/help
Get the support affordably
Hope the staff would be trainable

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Quoting insurance; resolving account issues with client's mortgage company, or the insurance carrier; using email templates to proactively reach out to current and potential customers; meeting with our company daily; follow existing and new processes and procedures, for Commercial Lines and Personal Lines of insurance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our company is more effecient and productive with The Hour at pay rates we can afford. The bonus is we LOVE our team...we feel they are an extension of our company

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our team is managed by Vish, who in fact was our first VA from The Hour. We are so confident with everything we have with our VA's because of Vish! We've referred other insurance agencies to The Hour and Vish several times. Whenever a concern comes up, it is rapidly resolved. Even when a VA needed a lot of additional training, that person become extra attentive to all the details.....

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting

What did you find most impressive or unique about this company?

Everyone's attitude. You can train a skill, but you can't train someone to kind or nice. The people quality is wonderful.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

None I can think of because anything that comes up is quickly addressed and resolved with Vish.

RATINGS

5.0

HR Consulting
$50,000 to $199,999
Dec. 2013 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”

Aug 8, 2022

CEO, Grit Matters

Amy Caruso

Other industries
San Francisco, California
1-10 Employees
Phone Interview
Verified

The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams. They've helped build out and iterate on the client's recruitment processes.

The Hour has, on a repeated basis, presented qualified candidates who have since been hired and onboarded successfully. Their keen understanding of the client's business, needs, and goals allows them to source high-quality candidates that match. They remain flexible, articulate, and accommodating.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Grit Matters, a technical recruitment firm specializing in all technical roles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Hour - Back Office and Virtual Assistant Services?

We needed assistance on the recruiting and sourcing front.

SOLUTION

What was the scope of their involvement?

I’ve used The Hour - Back Office and Virtual Assistant Services as a technical recruiter to fully scale the product and engineering teams that we worked with. They’ve helped us build out and iterate on recruiting processes and forge partnerships with candidates while delivering the best-in-class experience.

They’ve provided pre-screening support and full-cycle reporting in a very fast-paced environment and actively sourced and engaged various candidates. They’ve helped us source and screen designers, Cloud engineers, solutions architects, front- and backend engineers, and web developers.

What is the team composition?

I’ve worked with one individual from The Hour - Back Office and Virtual Assistant Services.

How did you come to work with The Hour - Back Office and Virtual Assistant Services?

We found The Hour - Back Office and Virtual Assistant Services through a referral.

How much have you invested with them?

We’ve spent somewhere between $50,000–$60,000 so far.

What is the status of this engagement?

We started working together in December 2013, and we still work with them on an as-needed basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

On a repeated basis, they’ve presented qualified candidates who were then hired, onboarded, and had a long tenure with the company.

How did The Hour - Back Office and Virtual Assistant Services perform from a project management standpoint?

The Hour - Back Office and Virtual Assistant Services has been outstanding in terms of project management. They’re incredibly organized and have excellent communication skills. They use project management tools such as Trello to keep everything on time and organized. They are highly effective, efficient, and calm under pressure — they are able to manage multiple projects and tasks at the same time and ensure that our needs and our clients’ needs are met. They’re dedicated to completing a job well done.

We typically communicate through email, Zoom, Google Meet, Slack, and Skype.

What did you find most impressive about them?

The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional. We appreciate their team mentality and customer-focused approach. They’re always willing to accommodate our requests and any changes and adjustments in the scope.

Are there any areas they could improve?

No, I have no complaints.

RATINGS

5.0

Back Office Outsourcing
$50,000 to $199,999
May 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Things are good, but a couple of things that impress us are their reporting formats and the updates they send."

Mar 23, 2026

Head of Operations, Insurance & Employee Benefits Firm

Gary Panwar

Insurance
Canada
11-50 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides back-office support to an insurance and employee benefits firm. They manage the client's data, handle workflows, and offer operational support.

The Hour - Back Office and Virtual Assistant Services has helped the client organize their work and handle their bulk renewal season tasks, allowing them to focus on acquiring and retaining clients. The team's work is accurate, and they deliver on time. They provide excellent updates and reports.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Operations of Westland Benefits

Describe what your company does in a single sentence.

Provided insurance and employee benefits solutions to individuals and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Operations Support
Backend support, Data Management

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Referral

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bckend support
Data Management
Workflow handelling
Operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Work is more organized, team helps us to handle the renewal season tasks that comes in bulk and because of them we are able to focus on getting new business and retain our existing clients. Accuracy of work is great.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver everything on time and are easy and fun to work with.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Overall, things are good, but a couple of things that impress us are their reporting formats and the updates they send. It feels like they are sitting in the same office with us.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

All well.

RATINGS

5.0

API Development Application Testing Email Marketing
Confidential
June 2019 - Ongoing

4.5

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.5

"We are impressed with the speed of adaptation to a new project and changes during development."

Jul 3, 2025

Software Test Engineer, Paycor

Marko Mihajlovic

Other industries
Cincinnati, Ohio
1,001-5,000 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides staff augmentation for an HCM software company. The team assists with project management, recruitment, administrative tasks, and reports.

The Hour - Back Office and Virtual Assistant Services has helped the client complete sprints on time and monitor email delivery and product management. The team adapts quickly to new projects and changes and is always available. The client is impressed with their services.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Software Test Engineer of Paycor

Describe what your company does in a single sentence.

HCM Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Product and Email deliverability
Recruitment
Admin task

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Referral

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist PM with scope
Define PBI's
analisy requirement and prepare feature testing plan
execute test plan and prepare report
work with developers on detected issues
monitor email deliverability managemant

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

day-to-day operation assist

participating in completing sprints on time by delivering increment

monitoring email delivery and product managemant

Describe their project management. Did they deliver items on time? How did they respond to your needs?

joint work on product stability after deployment
daily monitoring and reporting on isues with email campaign
promtly response in case of emergency and issue validation

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting

What did you find most impressive or unique about this company?

We are impressed with the speed of adaptation to a new project and changes during development to ensure a successful product for clients

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

They are always available for work and should take more PTO's :)

RATINGS

4.5

Back Office Outsourcing Benefits Administration Employer of Record (EOR) Services
$10,000 to $49,999
July 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I am highly satisfied."

Jul 1, 2025

Head of Benefits Operations, Insurance Company

Anonymous

Insurance
Las Vegas, Nevada
1-10 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides virtual assistant services for an insurance company. The team handles payroll deductions, open enrollment, census uploading, and CRM data entry.

The Hour - Back Office and Virtual Assistant Services has successfully handled all backend tasks, allowing the client to focus on bringing in new business. The team has been responsive to the client's needs and has shown great professionalism, accuracy, and positive approach throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Benefits Operations of an insurance company

Describe what your company does in a single sentence.

We works in employee benefits and one stop information and resource shop to help HR administrative for companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Renewals

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

High ratings
Pricing fit our budget

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Payroll Deductions
Open Enrollment
Census uploading
CRM data entry

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our VA handeled all the back end which gave us free hand on working on bringing new business in house.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, I am very satisfied on this point of time, working with the same person from last 2 years and over all he learnt a lot. Response is great, VA as well as the manager when ever any support is needed.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Professionalism
Accuracy
Positive approach
Industry Skills

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

As of now I am highly satisfied.

RATINGS

5.0

Back Office Outsourcing Insurance Services & Brokers
$50,000 to $199,999
Feb. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Everything has been going smoothly."

Feb 10, 2025

Account Manager, Insurance Company

Anonymous

Insurance
Ellisville, Missouri
11-50 Employees
Online Review

The Hour - Back Office and Virtual Assistant Services provides policy management support for an insurance company. The team helps manage policies, paperwork, and client records.

The Hour - Back Office and Virtual Assistant Services has helped the client process policy updates and renewals faster. They have also organized client records and improved efficiency in handling back-office tasks. The team is proactive, responsive, and accurate in executing tasks.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Account Manager of an insurance company

Describe what your company does in a single sentence.

We work with Retail independant agents and wholesale brokers & MGA

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

Policy Management

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Referral

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

Pricing fit our budget
Referred to me

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Helping with managing policies, paperwork and client records, supporting our managers in day to day service related tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Faster Processing of policy updates and renewals
Organized client record
Efficiency in handelling back office tasks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project smoothly, ensuring tasks were completed on time. VA's are responsive to the needs and accuracy in task execution.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive approach in getting tasks done accurately, while handling the most time consuming tasks, allowed our manages to focus more on driving new business.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Everything has been going smoothly, overall The hour has been a great asset to our team. Looking forward for the same.

RATINGS

5.0

$10,000 to $49,999
Aug. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 4.5

Willing to Refer: 5.0

"They are professional, flexible, and easy to work with."

Aug 26, 2022

Chief Revenue Officer, AI -Sourcing Automation Platform

Anonymous

Other industries
Hoboken, New Jersey
51-200 Employees
Online Review
Verified

The Hour - Back Office and Virtual Assistant Services provides BPO services for an Ai-sourcing automation platform. They provide support to the client's customer success and platform engagement team.

The Hour - Back Office and Virtual Assistant Services continue to support the client's three customer success managers and the platform engagement team. They are using Zoom to conduct meetings and communicate via email, MS Teams, and Zendesk. Their professionalism and flexibility impress the client.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CRO at this company. We are an AI -Sourcing Automation Platform helping recruiter productivity

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Hour - Back Office and Virtual Assistant Services?

Creating low-cost option to ever expanding Customer Success and platform engagement team

SOLUTION

How did you select this agency and what were the deciding factors?

Flexibility and willingness to partner through growth combined with Cost

Describe the project in detail and walk through the stages of the project.

This is an ongoing partnership towards Our Customer Success team

Describe the recruitment process in detail.

We identify skillset and The Hour identifies talent with initial screening for Aptitude and Attitude, before every qualified candidate is put through 2 rounds of technical and demo interviews.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We started with Platform engagement team first and now we have expanded operations with 3 Customer Success Managers.We

How effective was the workflow between your team and theirs?

We have entire team onboarded on Office 365 (Email / MS Teams) and Zendesk systems and the communication happens through those. Customer Success managers also use Zoom meetings with Our Customers

What did you find most impressive or unique about this company?

They are professional, flexible, and very easy to work with.

Are there any areas for improvement or something they could have done differently?

Reach-out and explore better remote candidates for CSM role

RATINGS

5.0

Showing 11-17 of 17 Reviews

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Verified Client Reviews: 16

Overall Review Rating: 5

Source: Clutch

Last Updated: March 23, 2026

Business Entity

Business Entity Name	The Hour Virtual Binz Inc
Source	Wyoming Secretary of State
Jurisdiction of Formation	Wyoming
Date of Formation	March 23, 2023
Status	Active
Last Updated	December 1, 2025
ID	2023-001242020

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	December 1, 2025

Learn More About The Clutch Verification Process

Locations (1)

16 Middle Neck Road Great Neck Plaza, NY, United States 11021

101 - 150

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The Hour - Back Office and Virtual Assistant Services

AI-Enabled Insurance Outsourcing

5 Languages that we service

1 Locations

Services

Focus

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Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

The Hour - Back Office and Virtual Assistant Services Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Consistently Timely Deliveries

Positive Team Attitude and Culture Fit

Proactive and Adaptable

Room for Technological Advancements

Value for Cost

Effective Communication and Responsiveness

Reviews mentioning:

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Portfolio & Awards

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Locations (1)

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