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Top Phone Support Services in New York

Ratings Updated: May 15, 2026

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The Hour - Back Office and Virtual Assistant Services

5.0 24 reviews

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Premier Verified

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Services provided

20% Customer Service Outsourcing

50% Back Office Outsourcing

10% Call Center Services +3

10% Finance & Accounting Outsourcing (FAO)

5% Document Digitization & Management

5% HR Consulting

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

The Hour - Back Office and Virtual Assistant Services is a Customer Service BPO firm providing remote customer care and back-office support. Reviews highlight their efficiency, responsiveness, and ability to fit seamlessly into client operations, with 100% of reviewers praising their project management and communication skills. Clients appreciate the value for cost and cultural alignment, often resulting in increased operational efficiency and satisfaction.

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Reviews mention Great team
Clients consistently express high satisfaction with The Hour's team, highlighting their excellent culture fit and alignment with company values. One client noted, 'we LOVE our team...we feel they are an extension of our company,' emphasizing their positive attitude and dedication. The responsiveness and training capabilities of the team, particularly under the management of Vish, further reinforce the sentiment that The Hour provides a great team experience, with no significant areas for improvement identified.

Back Office Outsourcing for Insurance Agency

5.0 Jan 22, 2025

Our company is more effecient and productive with The Hour at pay rates we can afford. The bonus is we LOVE our team...we feel they are an extension of our company. Our team is managed by Vish, who in fact was our first VA from The Hour. We are so confident with everything we have with our VA's because of Vish!
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9 of 9 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 9 times in the past 6 months
Over the past six months, clients have consistently praised The Hour - Back Office and Virtual Assistant Services for their responsiveness, reliability, and efficiency. Notable feedback includes improved organizational workflows and faster task handling, leading to enhanced business operations. Clients highlighted the team's ability to manage backend operations seamlessly, with one client noting a 70% reduction in workload. Overall, the sentiment remains highly positive, with no significant areas for improvement reported.
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5 of 5 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

App Management & Support for HR Solutions Firm
5.0 — The Hour - Back Office and Virtual Assistant Services provides email marketing services for an HR solutions firm. The team manages email campaigns, analyzes performance data, and optimizes outreach Read more
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Industry Experience

The Hour - Back Office and Virtual Assistant Services has demonstrated extensive expertise across various industries, notably in Insurance, Financial Services, Advertising & Marketing, eCommerce, and Business Services. Clients praised their reliability, responsiveness, and ability to optimize workflows, resulting in increased efficiency and organization. The overall sentiment reflects strong satisfaction in these sectors, particularly in insurance-related functions, where they significantly reduced workloads and improved operational accuracy.
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Advertising & marketing Pharmaceuticals Human Resources Real estate Software eCommerce Business services Retail Insurance Financial services Information technology

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Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2

10% Call Center Services

10% Content Moderation Services

Focus Areas

50% Phone Support Services

20% Chat Support Services

20% Email Support Services +1

10% Order Processing & Taking

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

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Reviews mention Great project management
The reviews reflect a strong sentiment regarding the project management capabilities of Top Customer Service. Clients consistently praised their excellent communication, timely delivery, and responsiveness to needs. For instance, one client noted, 'The project management was organized and reliable,' while another highlighted, 'They communicated clearly, provided updates, and handled customer requests promptly.' Overall, clients felt well-supported and appreciated the professionalism exhibited throughout their projects.

Customer Support & VA Services for Consulting Company

5.0 Dec 10, 2025

Project management was excellent. Tasks were delivered on time, and often ahead of schedule. Their team maintained regular communication and gave updates whenever needed. They showed flexibility when priorities shifted and were quick to respond whenever we had urgent requests.
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Customer Support for Tree Care & Landscaping Company

5.0 Dec 22, 2025

Project management was excellent they delivered what was promised on schedule and were quick to adapt to our feedback.
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Customer Service Outsourcing for Towing Company

5.0 Dec 22, 2025

Their project management was organized and reliable. Deliverables were completed on time, and the team responded quickly and professionally to all of our needs. Communication was clear, and they were always ready to make adjustments based on our feedback.
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Customer Service Outsourcing for Daycare Center

5.0 Feb 16, 2026

The project management was excellent. Top Customer Service kept us updated regularly and delivered all services on schedule. They communicated well and adapted quickly to our needs.
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Customer Support for Truck Repair & Maintenance Company

5.0 Feb 16, 2026

The project management was strong. Top Customer Service delivered all aspects of the support services on schedule and kept communication clear from start to finish. They were responsive and easy to work with.
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6 of 6 Phone Support Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

Top Customer Service has received overwhelmingly positive feedback for their Phone Support Services, with 100% of reviewers expressing satisfaction. Clients praise their professionalism, responsiveness, and ability to follow procedures accurately. Key strengths include effective management of customer interactions, seamless integration with client systems, and a strong understanding of specific industry requirements. Notable metrics include improved customer satisfaction and cost reductions, with one client reporting a 50% decrease in customer service expenses. Overall, their technical support and communication skills significantly enhance client operations.
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Industry Experience

The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
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Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Staffwiz LLC

4.8 3 reviews
Premier Verified

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

15% Customer Service Outsourcing

30% Recruiting

15% Sales Outsourcing +4

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Staffing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Staffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for E-Commerce Platform
5.0 — Staffwiz LLC provided outsourced customer service agents for an e-commerce platform. The goal is to help with an email support channel. Read more
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Industry Experience

Staffwiz LLC has demonstrated expertise across healthcare, education, and eCommerce sectors. In healthcare, they successfully facilitated the hiring of clinical staff, praised for responsiveness and initiative. In education, they enhanced software engineering teams, delivering value through excellent communication and tailored support. In eCommerce, their services improved customer service metrics significantly. Overall, feedback indicates a strong alignment with client values and effective project execution across all industries.
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Healthcare Education eCommerce

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently express satisfaction with Staffwiz LLC's pricing, highlighting it as a strong fit for their budgets and a source of great value. One client noted, 'Pricing fit our budget' and 'Good value for cost.' Another emphasized their services as 'fantastic' and praised the hiring process for its effectiveness. Overall, the sentiment reflects a positive view of the company's cost-effectiveness and ability to deliver quality results within financial expectations.
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Philippines (1) United States (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Go Answer

4.3 16 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Garden City, NY

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Go Answer is an answering service company offering inbound call handling, chat support, and customer service solutions. The reviews reflect a high satisfaction rate, with clients noting enhanced professionalism and reliability—over 80% of reviews highlight responsiveness and quality of service. Many clients report significant cost savings, with several indicating reduced expenses by up to 66%. Areas for improvement include expanded bilingual capabilities and training transparency.

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Reviews mention High-quality work
Clients consistently commend Go Answer for their high-quality work, noting the professionalism and empathy of their representatives. One client highlighted the substantial increase in lead quality and conversions, attributing this to Go Answer's effective handling of calls, which enhances the firm's image. Another remarked on Go Answer's reliability and swift response times, with an error rate of less than 3%. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction with the service's impact on their operations.

Call Center Service for Law Firm

5.0 Aug 23, 2021

It feels like the quality of leads we’ve gotten has gone up substantially. We’ve been able to get more conversions from people, and some of them who’ve gone through Go Answer have become our clientele. When they call, they know that we’re a legitimate firm that cares greatly about giving a high level of service to every single customer.
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Call Center Services for E-Commerce Retailer

5.0 Aug 13, 2021

When it comes to the abandon rate, they only average less than 5%, while the live chat average response time for their dedicated aid agents is less than 25 seconds, ranging somewhere between 15–22 seconds. In addition to that, the average duration of calls is around five minutes. We have a core staff for customer service, so Go Answer just intakes the information, and their average error rate is less than 3% versus tickets created. In April, I believe they only had a 1% error rate.
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Telecommunications Services for Hospitality Company

4.0 Nov 2, 2017

They make work life easier. They can handle the volume of calls well.
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Industry Experience

Go Answer has received positive feedback across various industries, including Legal, Financial Services, Healthcare, Hospitality, and Retail. Clients in the Legal sector appreciate their professionalism and ability to handle sensitive situations, while those in Financial Services highlight cost savings and responsive service. The Hospitality industry values their effective call handling, and Healthcare clients note the importance of reliable communication. Overall, Go Answer is recognized for its expertise, responsiveness, and ability to enhance customer interactions, making it a strong fit for service-oriented sectors.
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Education Legal Financial services Other Industry Hospitality & leisure Healthcare Real estate Business services Retail

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Average Project Cost Breakdown

Less than $10,000 (10) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Go Answer is noted for providing high-quality service that justifies its pricing, with clients indicating substantial value for money. One law firm reported an investment of around $5,000 leading to increased lead quality and client conversions, stating, "you get what you pay for". Another client highlighted a 66% cost reduction compared to previous services. Overall, clients appreciate the balance of cost and service quality, although some express a desire for more competitive pricing.
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Pensacola, Florida (1) Winter Garden, Florida (1) Kansas City, Missouri (1) Nashville, Tennessee (1) Chicago, Illinois (1) Park Forest, Illinois (1) West New York, New Jersey (1) New York City, New York (1) South Milwaukee, Wisconsin (1) Santa Ana, California (1) Portland, Oregon (1) Pittsburgh, Pennsylvania (1) Manassas, Virginia (1) Bridgeton, Missouri (1) Flushing, New York (1) Pound, Virginia (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 2 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

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CrewBloom

4.7 38 reviews

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

10% Back Office Outsourcing +4

10% Finance & Accounting Outsourcing (FAO)

10% Recruiting

10% Recruitment Process Outsourcing

10% Staffing

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

CrewBloom is a Customer Service Outsourcing company known for delivering top-tier customer support and administrative services. Reviews indicate a strong focus on efficiency, with 100% of respondents highlighting excellent communication and responsiveness. The company consistently meets or exceeds customer expectations, with clients appreciating its cost-effectiveness and alignment with their culture and values.

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1 of 1 Phone Support Services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

CrewBloom has received predominantly positive feedback regarding their Phone Support Services, with clients noting a 50% increase in efficiency compared to previous staff. Key strengths include timely communication, adaptability, and a strong alignment with client company cultures. Approximately 85% of reviewers praised their customer success team's responsiveness and support. Notable feedback highlights the effective training and knowledge retention of support agents, while suggestions for improvement include implementing proactive reviews to enhance collaboration.
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More responsive than most other service providers

CrewBloom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (26) Canada (1)

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$1,999 Best for small companies with one-off hires. $7,999 Great for growing companies. $12,999 Perfect for companies anticipating volume hires.

Customer Service Remote Staffing Services
Unlock the potential of your customer service with our flexible staffing solutions. Our tiered pricing packages are designed to fit your business needs, whether you're a starting business owner looking to hire one team member, a scaling up business preparing for a busy season, or enriching your current team to accommodate consistent growth.
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Answering Legal

5.0 18 reviews

Undisclosed

Undisclosed

50 - 249

Nesconset, NY

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Sales Outsourcing

Focus Areas

100% Phone Support Services

Answering Legal is a specialized answering service company catering to law firms, providing 24/7 call handling, client intake, and message forwarding. Reviews indicate a high satisfaction rate, with approximately 95% of clients praising their professionalism and responsiveness. Common themes in feedback highlight their seamless integration into legal practices, effective communication, and the ability to handle high call volumes efficiently, with very few areas for improvement noted by clients.

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Reviews mention Accessible
The overall sentiment regarding accessibility for Answering Legal is highly positive. Clients appreciate the company's responsiveness and ease of contact, noting that issues are resolved quickly and that they can reach supervisors without difficulty. One client remarked on their diligence and ability to accommodate multilingual clients, enhancing overall accessibility. However, there were minor concerns about occasional delays in call pickup. Overall, clients feel that the service significantly improves their availability to potential clients.

Answering Services for Personal Injury & Criminal Law Firm

5.0 May 20, 2020

Whenever I have an issue and need to reach out to them, they can get the problem fixed pretty quickly. They’re very accessible and responsive.
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Voice Services for Law Firm

5.0 Feb 14, 2020

They made sure to be available when we were setting up and trying to figure out how everything worked, which was something I really liked about them.
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Industry Experience

Answering Legal has received positive feedback from clients predominantly within the legal industry, specifically in criminal defense, family law, consumer bankruptcy, and immigration. Clients appreciate their professionalism, 24/7 availability, and effective call management, which enhance client retention and satisfaction. The overall sentiment is highly favorable, with many noting the seamless integration of their services as an extension of their own practice. This provider is particularly well-suited for law firms seeking reliable and efficient call answering solutions.
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Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (10) Less than $10,000 (3) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently express satisfaction with Answering Legal's cost-effectiveness and value for money. Feedback highlights that their flexible pricing, based on call volume, allows for tailored investments, ranging from $150 to $60,000 annually. One client noted they could negotiate rates, while another emphasized that even a single new client gained through their service justifies the cost. Overall, clients feel they receive high-quality service that exceeds expectations, making it a worthwhile investment.
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New York City, New York (6) Philadelphia, Pennsylvania (3) Jacksonville, Florida (1) Pensacola, Florida (1) Charlotte, North Carolina (1) Chicago, Illinois (1) Detroit, Michigan (1) Cherry Hill, New Jersey (1) Brooklyn, New York (1) Lake Saint Louis, Missouri (1) Sharon, Massachusetts (1)

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GCS Agents

4.9 6 reviews

$50,000+

$25 - $49 / hr

250 - 999

Long Island City, NY

Services provided

40% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +2

10% Business Consulting

5% HR Consulting

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

GCS Agents is a comprehensive service provider specializing in call center operations, training, inbound services, and back office support. Reviews highlight their exceptional performance in call management, adaptability in training, and efficiency in back office tasks, with 100% of reviewers noting their strong communication skills and dedication to client success. Clients appreciate their ability to tailor solutions and maintain high-quality service, contributing to significant operational efficiencies and cost savings.

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Reviews mention Results-oriented
GCS Agents received positive feedback for their results-oriented approach, effectively addressing client needs and improving customer satisfaction. A client noted a significant increase in quality scores and public response after GCS's tailored training on tone and empathy. Their commitment to communication and project management was also praised, with one reviewer emphasizing their genuine interest in achieving client goals. Overall, the sentiment reflects satisfaction with GCS Agents' ability to deliver impactful solutions.

Corporate Training for Electric Utility Company

5.0 Feb 18, 2020

We saw an increase in quality scores for the areas we were concerned with. We also saw a boost in customer satisfaction; after the training, we experienced a better public response when dealing with customers. They put together exactly what we needed. They’re also skilled in implementing small changes that make a big difference.
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Industry Experience

GCS Agents demonstrates strong expertise in the Transportation, Advertising & Marketing, Utilities, Information Technology, and Energy & Natural Resources industries. Clients commend their ability to establish efficient call centers, create tailored training programs, and enhance customer interactions. Overall sentiment is positive, with consistent praise for communication, project management, and adaptability. GCS Agents excels in improving operational efficiency and customer satisfaction, making them a suitable partner for projects requiring customer service and training solutions.
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Transportation Advertising & marketing Utilities Information technology Energy & natural resources IT Services

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Jacksonville, Florida (1) Nashville, Tennessee (1) Austin, Texas (1) New York City, New York (1) Columbus, Ohio (1) Los Angeles, California (1)

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Long Island City, NY

3-00 Northern Blvd
Long Island City, NY 11101
151 - 200

+1 718-393-4999

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The Connection

4.5 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Jamestown, NY

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

62% Phone Support Services

38% Chat Support Services

The Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.

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Reviews mention High-quality work
Clients have consistently praised The Connection for delivering high-quality work, emphasizing their effectiveness and capacity for innovation. One client noted, 'Their work these past months has been flawless,' highlighting their efficiency in addressing customer issues. Another client expressed gratitude, stating, 'I believe that its effectiveness has been reflected in the company's revenues.' Overall, the sentiment reflects strong satisfaction with the quality of service provided.

Answering Services & Customer Inquiry Support for Products Firm

4.0 Aug 11, 2017

Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time. My relationship with the company is limited, but from what I’ve seen, their work is excellent. I do not see anything that needs improvement.
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Industry Experience

The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.
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Education Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.
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Jamestown, NY

111 W 2nd St Ste 5000
Jamestown, NY 14701
41 - 49

716.483.3436

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RemoteReps247

3.2 16 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

25% Customer Service Outsourcing

50% Sales Outsourcing

25% Call Center Services

Focus Areas

30% Phone Support Services

25% Chat Support Services

25% Order Processing & Taking +1

20% Email Support Services

RemoteReps247, a lead generation company, has received predominantly negative feedback, with 67% of reviewers labeling their services as ineffective or fraudulent. Common themes include unfulfilled promises, lack of transparency, and poor communication, with only a minority (33%) acknowledging timely responses or useful connections. The company is advised to enhance its transparency and commitment to client satisfaction to gain trust and deliver consistent, verifiable results.

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Reviews mention Proactive
The sentiment regarding RemoteReps247's proactivity is overwhelmingly positive. Clients highlighted their 'proactive approach and networking skills' as commendable, particularly noting their constant communication and timely updates. One client specifically appreciated that they did not need to follow up, as RemoteReps247 maintained 'very proactive communication.' Overall, the feedback underscores the company's dedication to client success and effective project management.

Mobile App Development for Software Development & Testing Company

5.0 Apr 3, 2024

I didn't have to follow up for anything. They were in constant touch and given all details on time. Very proactive communication and process was followed as it was told.
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Custom Software Dev for Software Development Company

4.5 Apr 3, 2024

The proactive approach and networking skills were truly commendable, and we are incredibly grateful for your dedication to their team's success.
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Industry Experience

RemoteReps247's reviews reveal a predominantly negative sentiment across industries, particularly in Information Technology and Business Services. Clients reported a lack of lead generation effectiveness, with many expressing frustration over unfulfilled promises and poor communication. In IT, feedback highlighted the company's inability to deliver Sales Qualified Leads, while other sectors noted instances of perceived fraud. Despite a few positive remarks regarding timely responses in different industries, the overall consensus suggests cautious consideration for potential clients seeking reliable lead generation services.
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Information technology IT Services Software Business services Other industries

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
The feedback regarding RemoteReps247's cost and value for money is overwhelmingly negative. Clients frequently noted that despite initially affordable pricing, the lack of deliverables rendered the costs unjustifiable. One client emphasized, "We didn’t get a single SQL or MQL in three months," while another highlighted, "They promised leads worth $100,000 but didn’t even bring a $100 project." Overall, clients expressed feelings of being misled, with many describing the company as a scam, indicating a poor return on investment.
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India (8) United States (2)

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Zesh Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Queens Village, NY

Services provided

25% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +7

10% Sales Outsourcing

5% Business Consulting

5% Content Writing Services

5% Ecommerce Marketing

5% Email Marketing

5% Social Media Marketing

5% Transcription

Focus Areas

50% Phone Support Services

20% Email Support Services

15% Chat Support Services +1

15% Order Processing & Taking

Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
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Queens Village, NY

21229 Hillside ave apt 5EW
Queens Village, NY 11432
151 - 200

+13322227751

Queens Village, NY

212-29 Hillside Avenue
Queens Village, NY 11427
41 - 49

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Lexvia Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

New York, NY

Services provided

35% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services

Focus Areas

43% Phone Support Services

29% Order Processing & Taking

14% Chat Support Services +1

14% Email Support Services

Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Global Dispatch Management

Not yet reviewed

$1,000+

Undisclosed

250 - 999

Bethpage, NY

Services provided

65% Customer Service Outsourcing

35% Call Center Services

Focus Areas

22% Phone Support Services

46% Chat Support Services

32% Order Processing & Taking

Founded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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NEO MD INC

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

30% Customer Service Outsourcing

55% Back Office Outsourcing

15% Call Center Services

Focus Areas

60% Phone Support Services

40% Email Support Services

NEO MD INC is a New York, New York-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Customer Service Outsourcing and were established in 2021.
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Protalk Solutions

Not yet reviewed

$10,000+

< $25 / hr

250 - 999

Melville, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

35% Phone Support Services

35% Chat Support Services

30% Email Support Services

Protalk Solutions is a Melville, New York-based phone answering service. Their services include Call Center Services and Back Office Outsourcing.
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SunKnowledge Inc.

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

60% Back Office Outsourcing

20% Call Center Services +1

10% Document Digitization & Management

Focus Areas

100% Phone Support Services

Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
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NetSet RCM Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

24% Customer Service Outsourcing

50% Back Office Outsourcing

16% Call Center Services +1

10% AI Development

Focus Areas

100% Phone Support Services

Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
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Bl Leads

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bronx, NY

Services provided

25% Customer Service Outsourcing

25% Business Consulting

25% Commercial Financing +1

25% Finance & Accounting Outsourcing (FAO)

Focus Areas

100% Phone Support Services

Commercial Financing company Bl Leads was founded in 2014. The team offers Commercial Financing and Finance & Accounting Outsourcing (FAO) and is located in Bronx, New York.
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Turnkey Technologies Inc - Syracuse

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

East Syracuse, NY

Services provided

100% Customer Service Outsourcing

Focus Areas

100% Phone Support Services

In East Syracuse, New York, Turnkey Technologies Inc - Syracuse is a midsize Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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CheaperTeam

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Hewlett, NY

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

25% Recruiting +6

10% Call Center Services

5% Finance & Accounting Outsourcing (FAO)

5% HR Outsourcing

5% Other IT Consulting and SI

5% Staffing

5% Web Development

Focus Areas

50% Phone Support Services

50% Email Support Services

CheaperTeam, a Back Office Outsourcing company, was established in 2020. Based in Hewlett, New York, the team focuses on Back Office Outsourcing and Recruiting.
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7 Virtual Assistant Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Business Consulting +2

20% Market Research

20% Transcription

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

7 Virtual Assistant Services is a Market Research company founded in 2016. The team specializes in Market Research and Business Consulting and is located in Brooklyn, New York.
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OnCalla

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +2

20% Staffing

10% Litigation Support Services

Focus Areas

40% Phone Support Services

25% Chat Support Services

20% Email Support Services +1

15% Order Processing & Taking

Small call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.
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$10 Dedicated (1 to 4 Agents) Hourly Rate $9 Dedicated (5 to 9 Agents) Hourly Rate $8 Dedicated (10 to 25 agents) Hourly Rate

Customer Service Outsourcing Rates
OnCalla Call Center Pricing – May 2025 (Subject to Change) We offer flexible and cost-effective call center solutions, ensuring quality service at competitive rates: $10 per hour → Dedicated (1 to 4 Agents) $9 per hour → Dedicated (5 to 9 Agents) $8 per hour → Dedicated (10 to 25 Agents)
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DGC BPO Service

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2

20% Email Marketing

20% Sales Outsourcing

Focus Areas

30% Phone Support Services

30% Email Support Services

20% Chat Support Services +1

20% Order Processing & Taking

DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.
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MiaAnswers Virtual Receptionists

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New York, NY

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Focus Areas

100% Phone Support Services

MiaAnswers Virtual Receptionists is a call center company. The New York, New York-based agency was established in 2009. Their services include Call Center Services and Customer Service Outsourcing.
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WCH Service Bureau Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

10% Customer Service Outsourcing

80% Back Office Outsourcing

10% Call Center Services

Focus Areas

30% Phone Support Services

35% Chat Support Services

35% Email Support Services

WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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Gurland Corporation

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

10% Customer Service Outsourcing

70% Call Center Services

10% Business Consulting +1

10% Sales Outsourcing

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Gurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
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Campaign Headquarters

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

42% Customer Service Outsourcing

48% Call Center Services

10% Back Office Outsourcing

Focus Areas

33% Phone Support Services

29% Chat Support Services

21% Email Support Services +1

17% Order Processing & Taking

Campaign Headquarters is a Brooklyn, New York-based phone answering service. They offer Call Center Services and Customer Service Outsourcing.
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TransPerfect

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

50% Translation

15% Call Center Services +3

10% Recruiting

10% Staffing

5% HR Outsourcing

Focus Areas

100% Phone Support Services

TransPerfect is a Translation company. Their large team of employees is in New York, New York and Vancouver, Canada. Their team offers Translation and Call Center Services.
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MediBIll Health Partners

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Call Center Services +1

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.
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Direct2Market Sales Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

East Rochester, NY

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing

Focus Areas

50% Phone Support Services

30% Order Processing & Taking

20% Chat Support Services

Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.
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All Calls Matter

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kenmore, NY

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

60% Phone Support Services

40% Chat Support Services

All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.
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AnswerPhone

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Albany, NY

Services provided

63% Customer Service Outsourcing

37% Call Center Services

Focus Areas

36% Phone Support Services

40% Chat Support Services

24% Order Processing & Taking

AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
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RAM Marketing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nesconset, NY

Services provided

10% Customer Service Outsourcing

30% Back Office Outsourcing

30% Marketing Strategy +2

15% Call Center Services

15% Sales Outsourcing

Focus Areas

100% Phone Support Services

RAM Marketing, a Back Office Outsourcing company, was established in 1998. The small team provides Back Office Outsourcing and Marketing Strategy.
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Messages Plus

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

32% Customer Service Outsourcing

56% Call Center Services

12% Sales Outsourcing

Focus Areas

35% Phone Support Services

35% Email Support Services

30% Order Processing & Taking

Messages Plus is a small New York, New York-based telephone answering service. The team offers Call Center Services and Customer Service Outsourcing.
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Acena

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New Hyde Park, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Acena, a call center, provide Call Center Services and Back Office Outsourcing. They were founded in 1998.
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Action Telephone

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rochester, NY

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.
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HiOperator

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Buffalo, NY

Services provided

30% Customer Service Outsourcing

70% E-Commerce Development

Focus Areas

40% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services

HiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York.
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Buffalo, NY

241 Main Street
Buffalo, NY 14203
31 - 40

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Corporate Care

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% IT Managed Services +2

20% Social Media Marketing

20% Web Development

Focus Areas

40% Phone Support Services

25% Chat Support Services

20% Email Support Services +1

15% Order Processing & Taking

Corporate Care is a social media marketing company based in Dhaka, Bangladesh and New York, New York. Launched in 2018, the team focuses on Social Media Marketing and IT managed services.
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New York, NY

2530 Morgan Avenue, Bronx
New York, NY 10469
2 - 5

+19292222040

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Habiliss Virtual Assistant Services

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

30% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +3

15% Transcription

10% Call Center Services

10% Sales Outsourcing

Focus Areas

22% Phone Support Services

68% Chat Support Services

10% Order Processing & Taking

Habiliss was founded in the year 2009 as a virtual assistant service provider and has served over 6000 clients till date. Our array of services include personal as well as
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Window Repair US Inc.

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

New York City, NY

Services provided

100% Customer Service Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Based in New York City, New York, Window Repair US Inc. Is a small Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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Medico America

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

40% Customer Service Outsourcing

60% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Medico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
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NoMissedCallsUSA.com

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

100% Phone Support Services

Small answering service and Customer Service Outsourcing company NoMissedCallsUSA.com, is in New York, New York. Their services include Call Center Services and Customer Service Outsourcing.
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Select Answering Service

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

100% Phone Support Services

Select Answering Service is a call center service and Customer Service Outsourcing company. Launched in 2012, the agency provides Call Center Services and Customer Service Outsourcing.
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MPC Call Centers

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Founded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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Park Ridge Answering Service

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Rochester, NY

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

100% Phone Support Services

Park Ridge Answering Service is a call center. The Rochester, New York-based agency was founded in 1970. Their services include Call Center Services and Customer Service Outsourcing.
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ptSource

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Saratoga Springs, NY

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing

Focus Areas

100% Phone Support Services

PtSource, a call center company, is headquartered in Saratoga Springs, New York. Founded in 1996, the team offers Call Center Services and Sales Outsourcing.
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Conduent

Not yet reviewed

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

15% Customer Service Outsourcing

25% Finance & Accounting Outsourcing (FAO)

25% HR Consulting +3

15% Back Office Outsourcing

10% Call Center Services

10% Sales Outsourcing

Focus Areas

24% Phone Support Services

38% Chat Support Services

38% Order Processing & Taking

Conduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR
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Hands On Tap

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

10% Customer Service Outsourcing

90% Call Center Services

Focus Areas

100% Phone Support Services

Hands On Tap, a small answering service company, is headquartered in New York, New York. Their services include Call Center Services and Customer Service Outsourcing.
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EXL Service

3.8 4 reviews

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

15% Customer Service Outsourcing

50% Back Office Outsourcing

35% Call Center Services

Focus Areas

100% Phone Support Services

EXL Service is a back-office service provider specializing in billing, accounting, legal entry, and medical billing services. Feedback from clients is predominantly positive, with approximately 75% of reviewers highlighting their ability to streamline operations and meet client expectations. However, some suggestions include enhancing their training modules and cost management. Clients report significant time and cost savings, indicating the firm's efficiency and reliability.

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Reviews mention High-quality work
EXL Service has consistently received positive feedback regarding their high-quality work. Clients have noted that they not only meet but often exceed strict guidelines, with one client reporting a 30% increase in output since their partnership began. Another client emphasized their efficiency, stating they save hundreds of hours and thousands of dollars. Overall, the sentiment is highly favorable, with clients expressing satisfaction and recognizing the value EXL Service brings to their operations.

Medical Billing Services for Real Estate Firm

4.0 Aug 12, 2017

In January, which is tax time, we usually fall behind. Since contracting with them, we have eliminated this problem. I have been really satisfied with the services. I have no feedback for improvement.
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Payment Processing for Small Nonprofit

3.5 Aug 12, 2017

They are excellent. They provide a service that helps us save time and money. I want them to stay current.
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Industry Experience

EXL Service demonstrates strong capabilities across various industries, including real estate, hospitality, nonprofit, and education. Clients consistently highlight their efficiency in streamlining operations, saving time and costs, and delivering quality service. The overall sentiment is positive, with notable strengths in customer care and quick data production. Their expertise is particularly valuable in the hospitality and education sectors, where they assist with complex transaction management. These attributes suggest a robust fit for organizations seeking reliable back-office support.
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Real estate Hospitality & leisure Nonprofit Education

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive EXL Service as providing significant value for their investment, with many reporting substantial savings in both time and money. For instance, one client noted a saving of 120 hours per week, translating to considerable financial benefits. However, some feedback indicates concerns regarding costs, with one client suggesting that pricing could be improved. Overall, the sentiment reflects a strong appreciation for the efficiency and effectiveness of their services.
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Dodge City, Kansas (1) Erie, Pennsylvania (1) Charles Town, West Virginia (1)

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AnswerOne

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

AnswerOne is a call center company. Located in Brooklyn, New York, the team specializes in Call Center Services and Back Office Outsourcing.
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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Focus Areas

100% Phone Support Services

Abacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.

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Industry Experience

Abacus Cambridge Partners has demonstrated strong expertise in the Telecommunications, Retail, and Financial Services industries. In Telecommunications, clients praised their API management capabilities, particularly with Apigee, highlighting rapid implementation and significant reduction in time-to-market. Retail clients valued their API maturity and governance skills, while feedback from Financial Services noted their effective BPO services and adaptability. Overall, sentiment across industries is highly positive, showcasing Abacus's ability to deliver quality solutions and enhance operational efficiency.
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Select Industry to see insights

Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive Abacus Cambridge Partners as offering excellent value for money. One review highlighted timely delivery and flexibility in adapting to dynamic requirements, reflecting a strong return on investment. Another client noted that their project was completed without additional costs, emphasizing the company's professionalism. However, some clients suggested improvements in resource allocation, indicating that while the costs are justified, scaling their expertise could enhance overall service efficiency.
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United Arab Emirates (2) Kenya (1) United States (1)

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New York, NY

405 Lexington Avenue The Chrysler Building 9th Floor PMB # 9014
New York, NY 10174
2 - 5

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