Home Call Centers Order Processing Phone Support Services United States New York

Top Phone Support Services in New York

Ratings Updated: April 1, 2026

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The Hour - Back Office and Virtual Assistant Services

5.0 18 reviews

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Premier Verified

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Services provided

20% Customer Service Outsourcing

50% Back Office Outsourcing

10% Call Center Services +3

10% Finance & Accounting Outsourcing (FAO)

5% Document Digitization & Management

5% HR Consulting

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

The Hour - Back Office and Virtual Assistant Services offers comprehensive Customer Service Outsourcing (CSO) solutions, excelling in back-office operations and virtual assistance. With a 100% positive feedback rate, clients frequently commend their responsiveness and seamless integration into workflows, enhancing efficiency and customer support. Approximately 60% of reviewers highlight their excellent management and adaptability to company needs.

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5 of 5 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

App Management & Support for HR Solutions Firm
5.0 — The Hour - Back Office and Virtual Assistant Services provides email marketing services for an HR solutions firm. The team manages email campaigns, analyzes performance data, and optimizes outreach Read more
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Industry Experience

The Hour - Back Office and Virtual Assistant Services demonstrates strong expertise in the Insurance, Business Services, Retail, and Real Estate industries. Clients commend their operational support, data management, and effective communication. Notable feedback highlights their impact on workflow efficiency, accuracy, and timely project delivery. Overall sentiment is highly positive across these sectors, indicating a strong fit for companies seeking reliable back-office support, particularly in insurance and financial services.
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Pharmaceuticals Human Resources Real estate Software Business services Retail Insurance

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Average Project Cost Breakdown

$10,000 to $49,000 (6) $50,000 to $199,999 (5) Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight The Hour's competitive pricing and exceptional value for money. For example, one client noted that their pricing fit their budget while delivering great results, stating, "We are more efficient and productive with The Hour at pay rates we can afford." Another client emphasized the company's ability to provide a high level of service without additional costs, mentioning the unique advantage of backup personnel being available at no extra charge. Overall, the sentiment regarding cost-effectiveness is overwhelmingly positive.
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United States (12) Canada (3)

This provider is fluent in 5 languages:

English

Spanish

Dutch

French

Hindi

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Top Customer Service

5.0 67 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services

Focus Areas

50% Phone Support Services

20% Chat Support Services

20% Email Support Services +1

10% Order Processing & Taking

Top Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.

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6 of 6 Phone Support Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

Overall, Top Customer Service has received overwhelmingly positive feedback for their Phone Support Services, with 90% of clients reporting satisfaction. Key strengths include their professionalism, responsiveness, and ability to follow procedures effectively. Notably, 80% of reviewers highlighted the improvement in customer metrics and satisfaction. Clients appreciate their technical knowledge and support, which significantly enhances operational efficiency. Areas for improvement were rarely mentioned, indicating a strong alignment with client expectations and needs.
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Industry Experience

Top Customer Service has received positive feedback across various industries, including Electric, Home Services, Contracting, Education, Automotive, and Healthcare, highlighting their effective customer support and communication management. Clients from these sectors commend their professionalism, quick response times, and alignment with brand values. Notably, they excel in managing inquiries and appointment scheduling, enhancing customer satisfaction and operational efficiency. This provider is particularly well-suited for businesses seeking to improve customer relations and streamline communication in service-oriented industries.
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Agriculture Non-profit Construction Home Services Electric Financial services Advertising & marketing IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (5) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for their excellent value for money, noting that their pricing fit within budgets while delivering high-quality support. For instance, one client highlighted the 'good value for cost' when selecting the service, while another emphasized faster response times and improved customer satisfaction as key outcomes. Overall, the sentiment regarding cost-effectiveness is positive, with clients expressing satisfaction in how the services enhanced their operational efficiencies without compromising on quality.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Staffwiz LLC

4.8 3 reviews
Premier Verified

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

15% Customer Service Outsourcing

30% Recruiting

15% Sales Outsourcing +4

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Staffing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Staffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for E-Commerce Platform
5.0 — Staffwiz LLC provided outsourced customer service agents for an e-commerce platform. The goal is to help with an email support channel. Read more
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Industry Experience

Staffwiz LLC has demonstrated expertise across healthcare, education, and eCommerce sectors. In healthcare, they successfully facilitated the hiring of clinical staff, praised for responsiveness and initiative. In education, they enhanced software engineering teams, delivering value through excellent communication and tailored support. In eCommerce, their services improved customer service metrics significantly. Overall, feedback indicates a strong alignment with client values and effective project execution across all industries.
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Healthcare Education eCommerce

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently express satisfaction with Staffwiz LLC's pricing, highlighting it as a strong fit for their budgets and a source of great value. One client noted, 'Pricing fit our budget' and 'Good value for cost.' Another emphasized their services as 'fantastic' and praised the hiring process for its effectiveness. Overall, the sentiment reflects a positive view of the company's cost-effectiveness and ability to deliver quality results within financial expectations.
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Philippines (1) United States (1)

This provider is fluent in 1 language:

English

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Go Answer

4.3 16 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Garden City, NY

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Go Answer is an answering service company offering inbound call handling, chat support, and customer service solutions. The reviews reflect a high satisfaction rate, with clients noting enhanced professionalism and reliability—over 80% of reviews highlight responsiveness and quality of service. Many clients report significant cost savings, with several indicating reduced expenses by up to 66%. Areas for improvement include expanded bilingual capabilities and training transparency.

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Reviews mention Easy to reach
Clients consistently praise Go Answer for their exceptional accessibility and responsiveness. One reviewer highlighted the account manager's availability, noting that calls were answered even at 10 PM, demonstrating a commitment to client needs. The overall sentiment reflects a high level of satisfaction with communication, as clients reported same-day changes and rapid responses, often within an hour. This strong emphasis on being easy to reach contributes significantly to their positive reputation.

Call Center Service for Bank

5.0 Aug 18, 2021

My account manager Michelle Adamo is always there to help and immediately implements my requests with her team. Outstanding communication and response. Same-day changes and usually I can get a response within an hour of contact if requested at a reasonable time of day. Their willingness to go the extra mile and their overall responsiveness are impressive.
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Industry Experience

Go Answer has received positive feedback across various industries, including Legal, Financial Services, Healthcare, Hospitality, and Retail. Clients in the Legal sector appreciate their professionalism and ability to handle sensitive situations, while those in Financial Services highlight cost savings and responsive service. The Hospitality industry values their effective call handling, and Healthcare clients note the importance of reliable communication. Overall, Go Answer is recognized for its expertise, responsiveness, and ability to enhance customer interactions, making it a strong fit for service-oriented sectors.
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Education Legal Financial services Other Industry Hospitality & leisure Healthcare Real estate Business services Retail

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Average Project Cost Breakdown

Less than $10,000 (10) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Go Answer is noted for providing high-quality service that justifies its pricing, with clients indicating substantial value for money. One law firm reported an investment of around $5,000 leading to increased lead quality and client conversions, stating, "you get what you pay for". Another client highlighted a 66% cost reduction compared to previous services. Overall, clients appreciate the balance of cost and service quality, although some express a desire for more competitive pricing.
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Pensacola, Florida (1) Winter Garden, Florida (1) Kansas City, Missouri (1) Nashville, Tennessee (1) Chicago, Illinois (1) Park Forest, Illinois (1) West New York, New Jersey (1) New York City, New York (1) South Milwaukee, Wisconsin (1) Santa Ana, California (1) Portland, Oregon (1) Pittsburgh, Pennsylvania (1) Manassas, Virginia (1) Bridgeton, Missouri (1) Flushing, New York (1) Pound, Virginia (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 2 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

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CrewBloom

4.7 38 reviews

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

10% Back Office Outsourcing +4

10% Finance & Accounting Outsourcing (FAO)

10% Recruiting

10% Recruitment Process Outsourcing

10% Staffing

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

CrewBloom is a Customer Service Outsourcing company known for delivering top-tier customer support and administrative services. Reviews indicate a strong focus on efficiency, with 100% of respondents highlighting excellent communication and responsiveness. The company consistently meets or exceeds customer expectations, with clients appreciating its cost-effectiveness and alignment with their culture and values.

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Reviews mention Hard working
The sentiment surrounding CrewBloom's hardworking nature is overwhelmingly positive. Clients commend their team's responsiveness and dedication, with one CEO noting their assistant as 'extremely responsive, responsible, hardworking, and efficient.' Another client highlighted their adaptability and quick assimilation into the company, stating they are 'hardworking' and effective in implementing changes swiftly. Overall, clients express satisfaction with CrewBloom's commitment to excellence and their ability to exceed project goals.

Customer Service Outsourcing for IT Company

4.0 Feb 27, 2024

Meeting or exceeding customer support metrics. Positive attitude and hard work ethic. Improving the customer experience.
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Customer Service Outsourcing for IT Company

5.0 Oct 12, 2023

All project goals are consistently met. My assistant is extremely responsive, responsible, hardworking, efficient, and willing to go the extra mile for me.
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Call Center Services for Consumer Finance Company

4.0 May 3, 2022

We have weekly meetings to update everyone on any changes, which CrewBloom is fast to implement. They’re hardworking.
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Conversation Analysts for Software Solutions Company

5.0 Oct 22, 2020

The company was able to find hard working and teachable employees. They have been a joy to work with.
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1 of 1 Phone Support Services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

CrewBloom has received predominantly positive feedback regarding their Phone Support Services, with clients noting a 50% increase in efficiency compared to previous staff. Key strengths include timely communication, adaptability, and a strong alignment with client company cultures. Approximately 85% of reviewers praised their customer success team's responsiveness and support. Notable feedback highlights the effective training and knowledge retention of support agents, while suggestions for improvement include implementing proactive reviews to enhance collaboration.
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Industry Experience

CrewBloom has demonstrated strong expertise across various industries including Human Resources, Education, Financial Services, Dental, Software, Consulting, IT Services, Advertising & Marketing, and Real Estate. Feedback highlights their proficiency in staffing, customer support, and project management. Clients commend their responsiveness, quality of candidates, and ability to adapt to specific needs. Overall sentiment is highly positive, suggesting a strong fit for organizations seeking reliable outsourcing in these sectors.
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Consulting Other Industry Financial services Dental Software IT Services Advertising & marketing Real estate Retail Education Human Resources Chemicals & Biotechnology

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Average Project Cost Breakdown

$10,000 to $49,000 (6) Less than $10,000 (5) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Overall, clients expressed strong satisfaction with CrewBloom's cost-effectiveness and value for money. Many reviews highlighted that CrewBloom's pricing fit within clients' budgets while delivering high-quality service. For instance, one client noted, 'Pricing fit our budget' and described the services as 'true value.' Additionally, another client remarked on the 'good value for cost,' emphasizing the quality of personnel provided. The sentiment is overwhelmingly positive, with clients feeling they received more than what they paid for.
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Answering Legal

5.0 18 reviews

Undisclosed

Undisclosed

50 - 249

Nesconset, NY

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Sales Outsourcing

Focus Areas

100% Phone Support Services

Answering Legal is a specialized answering service company catering to law firms, providing 24/7 call handling, client intake, and message forwarding. Reviews indicate a high satisfaction rate, with approximately 95% of clients praising their professionalism and responsiveness. Common themes in feedback highlight their seamless integration into legal practices, effective communication, and the ability to handle high call volumes efficiently, with very few areas for improvement noted by clients.

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Reviews mention Great team
Clients consistently commend Answering Legal for their exceptional team, highlighting their effective communication and accurate information handling. One client noted, 'They have an intelligent team that communicates well,' while another emphasized, 'Their support staff is really good.' Overall, the sentiment reflects high satisfaction, with clients expressing confidence in the team's ability to meet their needs and provide valuable service without any noted areas for improvement.

Voice Services for Criminal Defense Practice

5.0 Aug 6, 2020

Answering Legal has an intelligent team that communicates well. They record accurate information and immediately send it to me. Their team tells us who calls, asks them what it’s about, and takes down their contact information.
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Inbound Call Answering for Law Firm

5.0 Feb 18, 2020

Their support staff is really good. They’re easy to communicate with and meet deadlines when we have them. Listen to Rob (President, Answering Legal) and the team. They care and want to help you.
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Industry Experience

Answering Legal has received positive feedback from clients predominantly within the legal industry, specifically in criminal defense, family law, consumer bankruptcy, and immigration. Clients appreciate their professionalism, 24/7 availability, and effective call management, which enhance client retention and satisfaction. The overall sentiment is highly favorable, with many noting the seamless integration of their services as an extension of their own practice. This provider is particularly well-suited for law firms seeking reliable and efficient call answering solutions.
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Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (10) Less than $10,000 (3) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently express satisfaction with Answering Legal's cost-effectiveness and value for money. Feedback highlights that their flexible pricing, based on call volume, allows for tailored investments, ranging from $150 to $60,000 annually. One client noted they could negotiate rates, while another emphasized that even a single new client gained through their service justifies the cost. Overall, clients feel they receive high-quality service that exceeds expectations, making it a worthwhile investment.
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New York City, New York (6) Philadelphia, Pennsylvania (3) Jacksonville, Florida (1) Pensacola, Florida (1) Charlotte, North Carolina (1) Chicago, Illinois (1) Detroit, Michigan (1) Cherry Hill, New Jersey (1) Brooklyn, New York (1) Lake Saint Louis, Missouri (1) Sharon, Massachusetts (1)

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GCS Agents

4.9 6 reviews

$50,000+

$25 - $49 / hr

250 - 999

Long Island City, NY

Services provided

40% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +2

10% Business Consulting

5% HR Consulting

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

GCS Agents is a comprehensive service provider specializing in call center operations, training, inbound services, and back office support. Reviews highlight their exceptional performance in call management, adaptability in training, and efficiency in back office tasks, with 100% of reviewers noting their strong communication skills and dedication to client success. Clients appreciate their ability to tailor solutions and maintain high-quality service, contributing to significant operational efficiencies and cost savings.

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Reviews mention Helpful
Clients have expressed high satisfaction with GCS Agents, highlighting their effective communication and personalized service. One client praised George for his motivational support and willingness to accommodate schedules, which contributed to a successful training program. Another client noted that GCS Agents significantly increased productivity by managing inbound calls, saving the company considerable time and money. Overall, the sentiment is positive, with clients appreciating the company's dedication and resourcefulness in addressing their needs.

Content Creation for Lead Generation Company

5.0 Feb 27, 2020

It was a difficult job but they did really well. Since I had many other tasks going on, they tried really hard to communicate and looked at the project with a humanistic view. I commend them for doing well in a tough situation. Also, their willingness to work around my schedule and help on weekends was great. They really wanted us to be successful and understood our situation.
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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients commend GCS Agents for delivering exceptional value relative to their costs. One client noted a substantial annual investment of $25 million to $30 million, citing the company's high performance and seamless transition as key benefits. Another client, who spent approximately $17,000, appreciated the personalized service despite the costs being somewhat high. Overall, feedback indicates that GCS Agents' services yield significant savings and improved productivity, validating their pricing structure.
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Jacksonville, Florida (1) Nashville, Tennessee (1) Austin, Texas (1) New York City, New York (1) Columbus, Ohio (1) Los Angeles, California (1)

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Long Island City, NY

3-00 Northern Blvd
Long Island City, NY 11101
151 - 200

+1 718-393-4999

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The Connection

4.5 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Jamestown, NY

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

62% Phone Support Services

38% Chat Support Services

The Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.

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Reviews mention Innovative
Clients have praised The Connection for their innovative approach to customer service, noting their effectiveness in managing calls and generating tailored strategies for problem-solving. One client remarked on their capacity to reinvent themselves and address specific needs efficiently. Overall, the sentiment reflects a high level of satisfaction with The Connection's innovative solutions, as they have significantly improved customer relations and operational efficiency.

Answering Services & Customer Inquiry Support for Products Firm

4.0 Aug 11, 2017

Its effectiveness, its capacity to reinvent itself, and its capacity to produce before any need.
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Industry Experience

The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.
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Education Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.
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Jamestown, NY

111 W 2nd St Ste 5000
Jamestown, NY 14701
41 - 49

716.483.3436

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RemoteReps247

3.4 15 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

25% Customer Service Outsourcing

50% Sales Outsourcing

25% Call Center Services

Focus Areas

30% Phone Support Services

25% Chat Support Services

25% Order Processing & Taking +1

20% Email Support Services

RemoteReps247 is a lead generation company specializing in providing sales-qualified leads and digital marketing services. Their reviews reveal a mixed reception, with approximately 57% of feedback indicating dissatisfaction due to poor lead quality and lack of accountability, while around 43% express satisfaction with timely delivery and effective communication. Despite some success stories, potential clients should proceed with caution and ensure clear agreements are in place.

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Reviews mention Proactive
Clients have consistently praised RemoteReps247 for their proactive approach in communication and project management. One client noted their 'very proactive communication and process' that ensured timely delivery without the need for follow-ups. Another highlighted their 'proactive approach and networking skills,' which were instrumental in establishing valuable connections. Overall, the sentiment reflects strong client satisfaction with the company's dedication to being proactive in meeting project needs.

Mobile App Development for Software Development & Testing Company

5.0 Apr 3, 2024

I didn't have to follow up for anything. They were in constant touch and given all details on time. Very proactive communication and process was followed as it was told.
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Custom Software Dev for Software Development Company

4.5 Apr 3, 2024

The proactive approach and networking skills were truly commendable, and we are incredibly grateful for your dedication to their team's success.
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Industry Experience

RemoteReps247 has primarily worked within the Information Technology and Software industries, receiving mixed feedback. While some clients reported positive experiences with lead generation and effective communication, many others expressed disappointment over the lack of delivered results and poor project management. The overall sentiment leans negative, highlighting significant concerns about accountability and transparency. Potential clients within IT and Software are advised to exercise caution due to inconsistent performance across projects.
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Information technology IT Services Software

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
The reviews indicate a predominantly negative sentiment regarding RemoteReps247's cost and value for money. Clients frequently noted that despite initially reasonable pricing, the lack of results rendered the investment unjustifiable. One client lamented spending $2,000 for no leads, stating, 'If we spent that amount on marketing, we would’ve gotten more leads.' Another remarked on their 'good value for cost' but ultimately faced unmet expectations, highlighting a trend of disappointment despite the initial appeal of their pricing.
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India (7) United States (2)

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Zesh Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Queens Village, NY

Services provided

25% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +7

10% Sales Outsourcing

5% Business Consulting

5% Content Writing Services

5% Ecommerce Marketing

5% Email Marketing

5% Social Media Marketing

5% Transcription

Focus Areas

50% Phone Support Services

20% Email Support Services

15% Chat Support Services +1

15% Order Processing & Taking

Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
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Queens Village, NY

21229 Hillside ave apt 5EW
Queens Village, NY 11432
151 - 200

+13322227751

Queens Village, NY

212-29 Hillside Avenue
Queens Village, NY 11427
41 - 49

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Lexvia Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

New York, NY

Services provided

35% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services

Focus Areas

43% Phone Support Services

29% Order Processing & Taking

14% Chat Support Services +1

14% Email Support Services

Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Global Dispatch Management

Not yet reviewed

$1,000+

Undisclosed

250 - 999

Bethpage, NY

Services provided

65% Customer Service Outsourcing

35% Call Center Services

Focus Areas

22% Phone Support Services

46% Chat Support Services

32% Order Processing & Taking

Founded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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NEO MD INC

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

30% Customer Service Outsourcing

55% Back Office Outsourcing

15% Call Center Services

Focus Areas

60% Phone Support Services

40% Email Support Services

NEO MD INC is a New York, New York-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Customer Service Outsourcing and were established in 2021.
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Protalk Solutions

Not yet reviewed

$10,000+

< $25 / hr

250 - 999

Melville, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

35% Phone Support Services

35% Chat Support Services

30% Email Support Services

Protalk Solutions is a Melville, New York-based phone answering service. Their services include Call Center Services and Back Office Outsourcing.
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SunKnowledge Inc.

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

60% Back Office Outsourcing

20% Call Center Services +1

10% Document Digitization & Management

Focus Areas

100% Phone Support Services

Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
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NetSet RCM Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

24% Customer Service Outsourcing

50% Back Office Outsourcing

16% Call Center Services +1

10% AI Development

Focus Areas

100% Phone Support Services

Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
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Bl Leads

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bronx, NY

Services provided

25% Customer Service Outsourcing

25% Business Consulting

25% Commercial Financing +1

25% Finance & Accounting Outsourcing (FAO)

Focus Areas

100% Phone Support Services

Commercial Financing company Bl Leads was founded in 2014. The team offers Commercial Financing and Finance & Accounting Outsourcing (FAO) and is located in Bronx, New York.
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Turnkey Technologies Inc - Syracuse

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

East Syracuse, NY

Services provided

100% Customer Service Outsourcing

Focus Areas

100% Phone Support Services

In East Syracuse, New York, Turnkey Technologies Inc - Syracuse is a midsize Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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CheaperTeam

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Hewlett, NY

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

25% Recruiting +6

10% Call Center Services

5% Finance & Accounting Outsourcing (FAO)

5% HR Outsourcing

5% Other IT Consulting and SI

5% Staffing

5% Web Development

Focus Areas

50% Phone Support Services

50% Email Support Services

CheaperTeam, a Back Office Outsourcing company, was established in 2020. Based in Hewlett, New York, the team focuses on Back Office Outsourcing and Recruiting.
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7 Virtual Assistant Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Business Consulting +2

20% Market Research

20% Transcription

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

7 Virtual Assistant Services is a Market Research company founded in 2016. The team specializes in Market Research and Business Consulting and is located in Brooklyn, New York.
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OnCalla

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +2

20% Staffing

10% Litigation Support Services

Focus Areas

40% Phone Support Services

25% Chat Support Services

20% Email Support Services +1

15% Order Processing & Taking

Small call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.
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$10 Dedicated (1 to 4 Agents) Hourly Rate $9 Dedicated (5 to 9 Agents) Hourly Rate $8 Dedicated (10 to 25 agents) Hourly Rate

Customer Service Outsourcing Rates
OnCalla Call Center Pricing – May 2025 (Subject to Change) We offer flexible and cost-effective call center solutions, ensuring quality service at competitive rates: $10 per hour → Dedicated (1 to 4 Agents) $9 per hour → Dedicated (5 to 9 Agents) $8 per hour → Dedicated (10 to 25 Agents)
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DGC BPO Service

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2

20% Email Marketing

20% Sales Outsourcing

Focus Areas

30% Phone Support Services

30% Email Support Services

20% Chat Support Services +1

20% Order Processing & Taking

DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.
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MiaAnswers Virtual Receptionists

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New York, NY

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Focus Areas

100% Phone Support Services

MiaAnswers Virtual Receptionists is a call center company. The New York, New York-based agency was established in 2009. Their services include Call Center Services and Customer Service Outsourcing.
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WCH Service Bureau Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

10% Customer Service Outsourcing

80% Back Office Outsourcing

10% Call Center Services

Focus Areas

30% Phone Support Services

35% Chat Support Services

35% Email Support Services

WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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Gurland Corporation

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

10% Customer Service Outsourcing

70% Call Center Services

10% Business Consulting +1

10% Sales Outsourcing

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Gurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
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Campaign Headquarters

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

42% Customer Service Outsourcing

48% Call Center Services

10% Back Office Outsourcing

Focus Areas

33% Phone Support Services

29% Chat Support Services

21% Email Support Services +1

17% Order Processing & Taking

Campaign Headquarters is a Brooklyn, New York-based phone answering service. They offer Call Center Services and Customer Service Outsourcing.
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TransPerfect

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

50% Translation

15% Call Center Services +3

10% Recruiting

10% Staffing

5% HR Outsourcing

Focus Areas

100% Phone Support Services

TransPerfect is a Translation company. Their large team of employees is in New York, New York and Vancouver, Canada. Their team offers Translation and Call Center Services.
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MediBIll Health Partners

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Call Center Services +1

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.
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Direct2Market Sales Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

East Rochester, NY

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing

Focus Areas

50% Phone Support Services

30% Order Processing & Taking

20% Chat Support Services

Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.
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All Calls Matter

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kenmore, NY

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

60% Phone Support Services

40% Chat Support Services

All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.
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AnswerPhone

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Albany, NY

Services provided

63% Customer Service Outsourcing

37% Call Center Services

Focus Areas

36% Phone Support Services

40% Chat Support Services

24% Order Processing & Taking

AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
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RAM Marketing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nesconset, NY

Services provided

10% Customer Service Outsourcing

30% Back Office Outsourcing

30% Marketing Strategy +2

15% Call Center Services

15% Sales Outsourcing

Focus Areas

100% Phone Support Services

RAM Marketing, a Back Office Outsourcing company, was established in 1998. The small team provides Back Office Outsourcing and Marketing Strategy.
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Messages Plus

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

32% Customer Service Outsourcing

56% Call Center Services

12% Sales Outsourcing

Focus Areas

35% Phone Support Services

35% Email Support Services

30% Order Processing & Taking

Messages Plus is a small New York, New York-based telephone answering service. The team offers Call Center Services and Customer Service Outsourcing.
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Acena

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New Hyde Park, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Acena, a call center, provide Call Center Services and Back Office Outsourcing. They were founded in 1998.
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Action Telephone

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rochester, NY

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.
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HiOperator

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Buffalo, NY

Services provided

30% Customer Service Outsourcing

70% E-Commerce Development

Focus Areas

40% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services

HiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York.
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Buffalo, NY

241 Main Street
Buffalo, NY 14203
31 - 40

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Corporate Care

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% IT Managed Services +2

20% Social Media Marketing

20% Web Development

Focus Areas

40% Phone Support Services

25% Chat Support Services

20% Email Support Services +1

15% Order Processing & Taking

Corporate Care is a social media marketing company based in Dhaka, Bangladesh and New York, New York. Launched in 2018, the team focuses on Social Media Marketing and IT managed services.
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New York, NY

2530 Morgan Avenue, Bronx
New York, NY 10469
2 - 5

+19292222040

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Habiliss Virtual Assistant Services

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

30% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +3

15% Transcription

10% Call Center Services

10% Sales Outsourcing

Focus Areas

22% Phone Support Services

68% Chat Support Services

10% Order Processing & Taking

Habiliss was founded in the year 2009 as a virtual assistant service provider and has served over 6000 clients till date. Our array of services include personal as well as
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Window Repair US Inc.

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

New York City, NY

Services provided

100% Customer Service Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Based in New York City, New York, Window Repair US Inc. Is a small Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
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Medico America

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

40% Customer Service Outsourcing

60% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Medico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
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NoMissedCallsUSA.com

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

100% Phone Support Services

Small answering service and Customer Service Outsourcing company NoMissedCallsUSA.com, is in New York, New York. Their services include Call Center Services and Customer Service Outsourcing.
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Select Answering Service

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

100% Phone Support Services

Select Answering Service is a call center service and Customer Service Outsourcing company. Launched in 2012, the agency provides Call Center Services and Customer Service Outsourcing.
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MPC Call Centers

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Founded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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Park Ridge Answering Service

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Rochester, NY

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

100% Phone Support Services

Park Ridge Answering Service is a call center. The Rochester, New York-based agency was founded in 1970. Their services include Call Center Services and Customer Service Outsourcing.
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ptSource

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Saratoga Springs, NY

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing

Focus Areas

100% Phone Support Services

PtSource, a call center company, is headquartered in Saratoga Springs, New York. Founded in 1996, the team offers Call Center Services and Sales Outsourcing.
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Conduent

Not yet reviewed

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

15% Customer Service Outsourcing

25% Finance & Accounting Outsourcing (FAO)

25% HR Consulting +3

15% Back Office Outsourcing

10% Call Center Services

10% Sales Outsourcing

Focus Areas

24% Phone Support Services

38% Chat Support Services

38% Order Processing & Taking

Conduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR
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Hands On Tap

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

10% Customer Service Outsourcing

90% Call Center Services

Focus Areas

100% Phone Support Services

Hands On Tap, a small answering service company, is headquartered in New York, New York. Their services include Call Center Services and Customer Service Outsourcing.
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EXL Service

3.8 4 reviews

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

15% Customer Service Outsourcing

50% Back Office Outsourcing

35% Call Center Services

Focus Areas

100% Phone Support Services

EXL Service is a back-office service provider specializing in billing, accounting, legal entry, and medical billing services. Feedback from clients is predominantly positive, with approximately 75% of reviewers highlighting their ability to streamline operations and meet client expectations. However, some suggestions include enhancing their training modules and cost management. Clients report significant time and cost savings, indicating the firm's efficiency and reliability.

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Reviews mention Timely
Overall, the sentiment regarding EXL Service's timeliness is positive. Clients noted that the company consistently meets and exceeds strict operational guidelines, resulting in a 30% increase in output for one client. Additionally, they successfully eliminated delays during peak periods, such as tax time. However, one reviewer mentioned that there is room for improvement in their turnaround time. Overall, clients appreciate the efficiency and time-saving benefits provided by EXL Service.

Medical Billing Services for Real Estate Firm

4.0 Aug 12, 2017

In January, which is tax time, we usually fall behind. Since contracting with them, we have eliminated this problem.
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Industry Experience

EXL Service demonstrates strong capabilities across various industries, including real estate, hospitality, nonprofit, and education. Clients consistently highlight their efficiency in streamlining operations, saving time and costs, and delivering quality service. The overall sentiment is positive, with notable strengths in customer care and quick data production. Their expertise is particularly valuable in the hospitality and education sectors, where they assist with complex transaction management. These attributes suggest a robust fit for organizations seeking reliable back-office support.
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Real estate Hospitality & leisure Nonprofit Education

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive EXL Service as providing significant value for their investment, with many reporting substantial savings in both time and money. For instance, one client noted a saving of 120 hours per week, translating to considerable financial benefits. However, some feedback indicates concerns regarding costs, with one client suggesting that pricing could be improved. Overall, the sentiment reflects a strong appreciation for the efficiency and effectiveness of their services.
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Dodge City, Kansas (1) Erie, Pennsylvania (1) Charles Town, West Virginia (1)

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AnswerOne

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

AnswerOne is a call center company. Located in Brooklyn, New York, the team specializes in Call Center Services and Back Office Outsourcing.
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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Focus Areas

100% Phone Support Services

Abacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.

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Reviews mention Timely
The feedback regarding Abacus Cambridge Partners highlights their consistent timeliness in project delivery. Clients noted that they often deliver work ahead of schedule, with one client stating they reduced the time to market from three months to just one day. Their project management team effectively handles updates and impediments, ensuring on-time delivery across multiple sprints. Overall, clients express high satisfaction with their responsiveness and commitment to meeting deadlines, reinforcing their reputation for reliability.

API Development for Telecommunications Company

5.0 Dec 6, 2021

They’re always on time, and sometimes, even ahead of time with delivering the work expected of them. Our projects have multiple phases and multiple releases, so we’re going into multiple sprints, and they’re always on time across each of the sprints that we plan. We also have daily standup meetings in the morning to discuss the updates coming up and an entire project management team handling the progress updates, impediments, and achievements.
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API Migration for Telecommunications Firm

5.0 Apr 1, 2021

They delivered on time with the right quality at no additional costs. We scoped everything correctly. Their project manager kept their commitments. Their integrity is without question. They warn us upfront if something is possible or not, and they deliver in the timeframe they promise or earlier.
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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive Abacus Cambridge Partners as offering excellent value for money. One review highlighted timely delivery and flexibility in adapting to dynamic requirements, reflecting a strong return on investment. Another client noted that their project was completed without additional costs, emphasizing the company's professionalism. However, some clients suggested improvements in resource allocation, indicating that while the costs are justified, scaling their expertise could enhance overall service efficiency.
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View projects from:

United Arab Emirates (2) Kenya (1) United States (1)

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New York, NY

405 Lexington Avenue The Chrysler Building 9th Floor PMB # 9014
New York, NY 10174
2 - 5

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