Home Call Centers Order Processing Phone Support Services United States New York

Top Phone Support Services in New York

Ratings Updated: June 25, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

The Hour - Back Office and Virtual Assistant Services

5.0 30 reviews

Look for Verified Providers

Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More

Premier Verified

$1,000+

< $25 / hr

50 - 249

Great Neck Plaza, NY

Services provided

20% Customer Service Outsourcing

50% Back Office Outsourcing

10% Call Center Services +3

10% Finance & Accounting Outsourcing (FAO)

5% Document Digitization & Management

5% HR Consulting

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

The Hour - Back Office and Virtual Assistant Services is a customer service BPO company offering comprehensive back-office support and virtual assistant services. Approximately 90% of reviews highlight their effective project management and responsive communication, while 80% mention their strong cultural fit and value for cost. Clients note seamless integration into workflows and an ability to enhance operational efficiency.

See all 30 projects

13 of 13 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 13 times in the past 6 months
In the last six months, clients have praised The Hour - Back Office and Virtual Assistant Services for their reliability, attention to detail, and timely delivery. One client noted improved accuracy in financial records and reduced routine task time, while another highlighted enhanced loan processing turnaround. The overall sentiment is overwhelmingly positive, with multiple clients emphasizing effective communication and the adaptability of their team. No significant areas for improvement were identified, indicating high client satisfaction.
Read 13 Recent Reviews

Was this helpful?

5 of 5 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

App Management & Support for HR Solutions Firm
5.0 — The Hour - Back Office and Virtual Assistant Services provides email marketing services for an HR solutions firm. The team manages email campaigns, analyzes performance data, and optimizes outreach Read more
Read 5 Reviews

Was this helpful?

Industry Experience

The Hour - Back Office and Virtual Assistant Services has demonstrated expertise across various industries including Insurance, Information Technology, Financial Services, eCommerce, Advertising & Marketing, and Business Services. Clients commend their reliability, responsiveness, and the ability to enhance operational efficiency, particularly in insurance-related tasks such as quoting and policy administration. Overall, feedback reflects a highly positive sentiment, with clients noting the provider's strong communication skills and adaptability, making them a suitable partner for firms seeking operational support.
Read All Reviews

Select Industry to see insights

Advertising & marketing Pharmaceuticals Human Resources Real estate Software eCommerce Business services Retail Financial services Information technology Insurance

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (10) $50,000 to $199,999 (6) Less than $10,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend The Hour - Back Office and Virtual Assistant Services for their competitive pricing and exceptional value for money. A manager from Integrity Insurance noted that their pricing fit their budget while delivering significant business improvements. Similarly, the CTO of Harvest MSP emphasized the good value for cost and responsiveness of their team. Overall, feedback reflects a strong sentiment that The Hour offers reliable, efficient services at affordable rates, making them a solid choice for various operational needs.
Read All Reviews

Was this helpful?

View Profile Visit Website
Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2

10% Call Center Services

10% Content Moderation Services

Focus Areas

50% Phone Support Services

20% Chat Support Services

20% Email Support Services +1

10% Order Processing & Taking

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

See all 68 projects
Reviews mention High-quality work
Clients consistently praised Top Customer Service for delivering high-quality work that meets or exceeds expectations. One CEO noted their exceptional performance in managing customer service, stating, "Their quality of work is up to the mark and they are performing excellent." Another client emphasized the clarity and engagement of content produced, which significantly improved their website's user experience and lead inquiries. Overall, the sentiment reflects strong satisfaction with the company's output and effectiveness in enhancing business operations.

Customer Service Outsourcing for Ghostwriting Company

5.0 Jun 24, 2025

The quality of their work meets our expectations, and they're doing a great job. Since we've had in-house staff change workplaces before, losing money and time on training, we've opted for an outsourced solution, and Top Customer Service has been good so far, and we're saving over 50% in costs.
Read Full Review

Customer Service Outsourcing for Digital Agency

5.0 Jul 9, 2025

Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 percent.
Read Full Review

Content Writing Services for Digital Marketing Agency

5.0 Apr 19, 2026

The most impressive part was their ability to understand our brand voice quickly and translate it into well-written content. They didn’t just write generic copy—they created content that actually sounded like our business and matched our industry tone. In some cases, we would have appreciated slightly more proactive suggestions around content strategy and keyword direction. However, the writing quality and consistency were strong enough that this was not a major issue.
Read Full Review

Read All Reviews

Was this helpful?
19 of 19 reviews are 5 stars

12 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 19 times in the past 6 months
In the last six months, clients have consistently praised Top Customer Service for their professionalism and effective communication. Reviews highlighted their ability to improve response times and reduce missed inquiries across various industries, including legal and construction. One client noted a 50% improvement in parent inquiry response times, while another emphasized the enhanced clarity and organization in customer interactions. Overall, clients expressed high satisfaction, with only minor suggestions for more proactive engagement in strategy discussions.
Read 19 Recent Reviews

Was this helpful?

More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View projects from:

United States (18) Canada (13) France (1)

This provider is fluent in 20 languages:

English

Spanish

Arabic

Hindi

Russian

Japanese

German

Javanese

Korean

French

Turkish

Italian

View all languages

This provider is available in 35 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

View all time zones

Was this helpful?
View Profile Visit Website
Go Answer

4.3 16 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Garden City, NY

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Go Answer is an answering service company offering inbound call handling, chat support, and customer service solutions. The reviews reflect a high satisfaction rate, with clients noting enhanced professionalism and reliability—over 80% of reviews highlight responsiveness and quality of service. Many clients report significant cost savings, with several indicating reduced expenses by up to 66%. Areas for improvement include expanded bilingual capabilities and training transparency.

See all 16 projects
Reviews mention Easy to reach
Clients consistently praise Go Answer for their exceptional accessibility and responsiveness. One reviewer highlighted the account manager's availability, noting that calls were answered even at 10 PM, demonstrating a commitment to client needs. The overall sentiment reflects a high level of satisfaction with communication, as clients reported same-day changes and rapid responses, often within an hour. This strong emphasis on being easy to reach contributes significantly to their positive reputation.

Call Center Service for Bank

5.0 Aug 18, 2021

My account manager Michelle Adamo is always there to help and immediately implements my requests with her team. Outstanding communication and response. Same-day changes and usually I can get a response within an hour of contact if requested at a reasonable time of day. Their willingness to go the extra mile and their overall responsiveness are impressive.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Go Answer has garnered positive feedback across multiple industries, including legal, financial services, hospitality, and other sectors. Clients appreciate their professionalism, responsiveness, and ability to enhance customer interactions. In the legal field, firms highlighted improved lead quality and client engagement. Financial services clients noted significant cost savings and efficient communication. Overall, Go Answer is well-suited for businesses seeking high-quality answering services, particularly in industries requiring empathetic and articulate communication.
Read All Reviews

Select Industry to see insights

Other Industry Education Financial services Legal Hospitality & leisure Healthcare Real estate Business services Retail

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (10) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive Go Answer as offering good value for money, with notable cost savings compared to previous providers. One client reported a 66% reduction in costs, while another stated they saved approximately $1,500 monthly. Despite the potential for higher expenses depending on usage, the sentiment is largely positive, emphasizing that clients receive quality service that justifies the investment. Overall, Go Answer is viewed as a reliable and professional choice for answering services.
Read All Reviews

Was this helpful?
View projects from:

Pensacola, Florida (1) Winter Garden, Florida (1) Kansas City, Missouri (1) Nashville, Tennessee (1) Chicago, Illinois (1) Park Forest, Illinois (1) West New York, New Jersey (1) New York City, New York (1) South Milwaukee, Wisconsin (1) Santa Ana, California (1) Portland, Oregon (1) Pittsburgh, Pennsylvania (1) Manassas, Virginia (1) Bridgeton, Missouri (1) Flushing, New York (1) Pound, Virginia (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 2 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Was this helpful?
View Profile Visit Website

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

Riseup Labs

4.9 45 reviews
Verified

$5,000+

< $25 / hr

250 - 999

New York, NY

Services provided

10% Customer Service Outsourcing

10% AI Agents

10% AI Development +7

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% UX/UI Design

10% Web Development

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Riseup Labs is a versatile technology company excelling in custom software and mobile app development, UI/UX design, and backend solutions. Over 90% of reviews highlight their exceptional project management, adaptability, and communication skills. Clients commend their ability to understand business needs and deliver tailored, efficient solutions on time, with some noting room for improvement in cost estimation and documentation.

See all 45 projects
Industry Experience

Riseup Labs has demonstrated expertise across various industries, including Energy & Natural Resources, Gambling, Hospitality, Financial Services, Education, Gaming, Telecommunications, and Advertising. Feedback indicates strong project management, adaptability, and effective communication. Notable strengths include IoT development in Energy, UI/UX design in Gambling and Advertising, and app development in Financial Services and Education. Overall, they are well-regarded for their ability to understand client needs and deliver quality solutions, making them a suitable partner for diverse projects.
Read All Reviews

Select Industry to see insights

Financial services IT Services Education Gaming Telecommunications Arts, entertainment & music Advertising & marketing Software Hospitality & leisure Energy & natural resources Gambling Business services

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (15) $10,000 to $49,000 (7) $50,000 to $199,999 (3)

What Clients Have Said
Client feedback on Riseup Labs reflects a generally positive sentiment regarding their cost and value for money. Many clients highlighted the company's pricing as fitting their budgets while delivering good value, as noted by one client who stated, 'their pricing fit our budget and offered good value for the cost.' However, some reviews indicated areas for improvement in cost and time estimation, with one client mentioning 'huge room for improvement in their cost and time estimation before the project.' Overall, clients appreciate the balance of quality and affordability.
Read All Reviews

Was this helpful?

More responsive than most other service providers

Riseup Labs is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?
View projects from:

Bangladesh (20) India (2) Australia (1) Canada (1) Mauritius (1) Mexico (1) United Arab Emirates (1) United States (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Middle East Time (MET)

Greenwich Mean Time (GMT)

Pacific Standard Time (PST)

Universal Coordinated Time (UTC)

Was this helpful?
View Profile Visit Website
CrewBloom

4.7 38 reviews

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

10% Back Office Outsourcing +4

10% Finance & Accounting Outsourcing (FAO)

10% Recruiting

10% Recruitment Process Outsourcing

10% Staffing

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

CrewBloom specializes in Customer Service Outsourcing, offering remote customer care and support solutions. They have received positive feedback for their efficient onboarding, strong communication, and ability to enhance customer satisfaction, with over 75% of reviewers highlighting improvements in response time and customer experience. Clients commend their cost-effective services and alignment with company values, with no significant areas for improvement noted.

See all 38 projects

1 of 1 Phone Support Services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Phone Support Services Experience

CrewBloom has received overwhelmingly positive feedback for their Phone Support Services, with 90% of clients noting exceptional responsiveness and efficiency. One client highlighted a 50% increase in efficiency compared to previous staff, demonstrating CrewBloom's expertise in training and support. Clients praised their alignment with company values and culture, enhancing customer engagement. However, a minor suggestion for improvement included the addition of proactive bi-annual reviews to better manage time zone differences.
Read Most Recent Review

Was this helpful?

3 of 5 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Amazon Account Management for Virtual Assistant Company
5.0 — CrewBloom provides ongoing BPO services for a virtual assistant company. The team is responsible for setting up and scaling Amazon FBA businesses for end clients. Read more
Read 5 Reviews

Was this helpful?

Industry Experience

CrewBloom demonstrates strong expertise across various industries, including financial services, education, real estate, and advertising & marketing. Clients commend their responsiveness, quality candidates, and effective communication, with notable success in enhancing customer service, achieving sales growth, and providing valuable administrative support. Overall sentiment is positive, indicating CrewBloom's capacity to meet diverse needs within these sectors, making them a suitable partner for organizations seeking reliable staffing and operational support.
Read All Reviews

Select Industry to see insights

IT Services Consulting Other Industry Financial services Dental Software Real estate Retail Education Human Resources Chemicals & Biotechnology Advertising & marketing

Was this helpful?

View projects from:

United States (26) Canada (1)

Was this helpful?

View Profile
Answering Legal

5.0 18 reviews

Undisclosed

Undisclosed

50 - 249

Nesconset, NY

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Sales Outsourcing

Focus Areas

100% Phone Support Services

Answering Legal is a specialized answering service company catering to law firms, providing 24/7 call handling, client intake, and message forwarding. Reviews indicate a high satisfaction rate, with approximately 95% of clients praising their professionalism and responsiveness. Common themes in feedback highlight their seamless integration into legal practices, effective communication, and the ability to handle high call volumes efficiently, with very few areas for improvement noted by clients.

See all 18 projects
Reviews mention Easy to work with
The overall sentiment regarding the ease of working with Answering Legal is highly positive. Clients consistently highlight their responsiveness and approachable nature, with one client noting, "Whenever I shoot them an email, I immediately get a response." Another remarked on the initial setup, stating, "They made sure to be available when we were setting up and trying to figure out how everything worked." This indicates a strong commitment to client support and collaboration.

Answering Services for Criminal Defense & DWI Practice

5.0 May 21, 2020

They’re pretty consistent and responsive to my needs. Whenever I shoot them an e-mail I immediately get a response. They’re very easy to get ahold of.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Answering Legal has demonstrated considerable expertise within the legal industry, particularly in criminal defense, family law, and bankruptcy. Clients consistently praise their professionalism, responsiveness, and ability to retain clients by providing timely communication. The overall sentiment across reviews is highly positive, with many noting the seamless integration of their services as if they were part of the client's office. Firms seeking reliable, 24/7 call handling in the legal sector would find Answering Legal a fitting choice.
Read All Reviews

Select Industry to see insights

Legal

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (10) Less than $10,000 (3) $50,000 to $199,999 (2)

What Clients Have Said
Clients generally perceive Answering Legal as a cost-effective solution for their answering service needs, with many reporting satisfaction with the value provided in relation to the fees incurred. For instance, one client noted spending about $500 monthly and found it invaluable for increasing call handling capacity. Another client emphasized that even a single new client gained per month justifies the service cost. Overall, feedback reflects a strong sentiment of value for money, with clients appreciating the professionalism and responsiveness of the team.
Read All Reviews

Was this helpful?

View projects from:

New York City, New York (6) Philadelphia, Pennsylvania (3) Jacksonville, Florida (1) Pensacola, Florida (1) Charlotte, North Carolina (1) Chicago, Illinois (1) Detroit, Michigan (1) Cherry Hill, New Jersey (1) Brooklyn, New York (1) Lake Saint Louis, Missouri (1) Sharon, Massachusetts (1)

Was this helpful?
View Profile
GCS Agents

4.9 6 reviews

$50,000+

$25 - $49 / hr

250 - 999

Long Island City, NY

Services provided

40% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +2

10% Business Consulting

5% HR Consulting

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

GCS Agents is a comprehensive service provider specializing in call center operations, training, inbound services, and back office support. Reviews highlight their exceptional performance in call management, adaptability in training, and efficiency in back office tasks, with 100% of reviewers noting their strong communication skills and dedication to client success. Clients appreciate their ability to tailor solutions and maintain high-quality service, contributing to significant operational efficiencies and cost savings.

See all 6 projects
Reviews mention Helpful
Clients have expressed high satisfaction with GCS Agents, highlighting their effective communication and personalized service. One client praised George for his motivational support and willingness to accommodate schedules, which contributed to a successful training program. Another client noted that GCS Agents significantly increased productivity by managing inbound calls, saving the company considerable time and money. Overall, the sentiment is positive, with clients appreciating the company's dedication and resourcefulness in addressing their needs.

Content Creation for Lead Generation Company

5.0 Feb 27, 2020

It was a difficult job but they did really well. Since I had many other tasks going on, they tried really hard to communicate and looked at the project with a humanistic view. I commend them for doing well in a tough situation. Also, their willingness to work around my schedule and help on weekends was great. They really wanted us to be successful and understood our situation.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

GCS Agents has demonstrated expertise across several industries, including Advertising & Marketing, Utilities, Information Technology, Energy & Natural Resources, Transportation, and others. Clients report significant improvements in employee training, customer satisfaction, and operational efficiency. Notably, their tailored training programs in Utilities and empathetic customer service strategies have yielded positive impacts. Overall, the sentiment across industries is highly favorable, highlighting GCS Agents' strengths in personalized service, effective communication, and commitment to client success.
Read All Reviews

Select Industry to see insights

Advertising & marketing Utilities Information technology Energy & natural resources IT Services Transportation

Was this helpful?

View projects from:

Jacksonville, Florida (1) Nashville, Tennessee (1) Austin, Texas (1) New York City, New York (1) Columbus, Ohio (1) Los Angeles, California (1)

Was this helpful?

Long Island City, NY

3-00 Northern Blvd
Long Island City, NY 11101
151 - 200

+1 718-393-4999

See All Locations (2)

Was this helpful?
View Profile
The Connection

4.5 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Jamestown, NY

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

62% Phone Support Services

38% Chat Support Services

The Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.

See all 2 projects
Reviews mention Efficient
Clients consistently commend The Connection for its efficiency in managing customer interactions. One client noted a saving of approximately 300 billable hours per month, while another highlighted the generation of $25,000 in monthly savings. Feedback emphasizes their adaptability and effectiveness in handling calls, with one review stating, "Their work these past months has been flawless," reflecting an overall sentiment of satisfaction and reliability.

Inbound & Outbound Information Management Service for Education Company

5.0 Nov 2, 2017

Calls are handled in a more efficient way. TheConnection is able to adapt to any company needs.
Read Full Review

Answering Services & Customer Inquiry Support for Products Firm

4.0 Aug 11, 2017

Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.
Read All Reviews

Select Industry to see insights

Education Consumer Products

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.
Read All Reviews

Was this helpful?

Jamestown, NY

111 W 2nd St Ste 5000
Jamestown, NY 14701
41 - 49

716.483.3436

See All Locations (4)

Was this helpful?
View Profile
RemoteReps247

3.2 16 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

25% Customer Service Outsourcing

50% Sales Outsourcing

25% Call Center Services

Focus Areas

30% Phone Support Services

25% Chat Support Services

25% Order Processing & Taking +1

20% Email Support Services

RemoteReps247 is a lead generation company, as per the reviews provided. Feedback on their services is predominantly negative, with approximately 70% of reviews indicating dissatisfaction due to a lack of results and accountability. Common themes include complaints about non-delivery of promised leads, poor communication, and issues with transparency. However, around 30% of reviewers reported success, highlighting responsiveness and genuine lead provision.

See all 16 projects
Reviews mention Communicative
Clients have consistently praised RemoteReps247 for their proactive communication and excellent project management. One client highlighted that they did not need to follow up for information, as the company maintained constant contact and delivered details promptly. The sentiment surrounding communication is overwhelmingly positive, with clients appreciating the timely updates and the structured approach taken throughout the project.

Mobile App Development for Software Development & Testing Company

5.0 Apr 3, 2024

Very good project management. I didnt had to follow up for anything. They were in constant touch and given all details on time. Very proactive communication and process was followed as it was told.
Read Full Review

Read All Reviews

Was this helpful?
0 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of RemoteReps247 indicate significant dissatisfaction among clients, with one director describing the company as a 'pure scam.' Clients reported unfulfilled promises of lead generation, lack of communication, and unresponsive customer service. A notable incident involved a misleading lead that was poorly explained by a representative. Overall, the sentiment reflects a lack of trust and a recommendation for potential clients to exercise caution.
Read 1 Recent Review

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (4) $50,000 to $199,999 (1)

What Clients Have Said
Overall, feedback regarding the company's cost and value for money is overwhelmingly negative. Multiple clients reported that, despite being attracted by competitive pricing, they received no leads or results, with one stating, "We didn’t get a single SQL or MQL in three months." Another client mentioned, "They promised leads worth $100,000, but they failed to deliver even a $100 project." This sentiment suggests a significant disconnect between cost and perceived value, leading to accusations of unprofessionalism and fraud.
Read All Reviews

Was this helpful?

View projects from:

India (8) United States (2)

Was this helpful?
View Profile
Zesh Solutions

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Queens Village, NY

Services provided

25% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +7

10% Sales Outsourcing

5% Business Consulting

5% Content Writing Services

5% Ecommerce Marketing

5% Email Marketing

5% Social Media Marketing

5% Transcription

Focus Areas

50% Phone Support Services

20% Email Support Services

15% Chat Support Services +1

15% Order Processing & Taking

Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
Read more

Queens Village, NY

21229 Hillside ave apt 5EW
Queens Village, NY 11432
151 - 200

+13322227751

Queens Village, NY

212-29 Hillside Avenue
Queens Village, NY 11427
41 - 49

See All Locations (3)

Was this helpful?

View Profile
Lexvia Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

New York, NY

Services provided

35% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services

Focus Areas

43% Phone Support Services

29% Order Processing & Taking

14% Chat Support Services +1

14% Email Support Services

Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
Read more

View Profile
Global Dispatch Management

Not yet reviewed

$1,000+

Undisclosed

250 - 999

Bethpage, NY

Services provided

65% Customer Service Outsourcing

35% Call Center Services

Focus Areas

22% Phone Support Services

46% Chat Support Services

32% Order Processing & Taking

Founded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
Read more

View Profile
NEO MD INC

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

30% Customer Service Outsourcing

55% Back Office Outsourcing

15% Call Center Services

Focus Areas

60% Phone Support Services

40% Email Support Services

NEO MD INC is a New York, New York-based Back Office Outsourcing company. They specialize in Back Office Outsourcing and Customer Service Outsourcing and were established in 2021.
Read more

View Profile
Protalk Solutions

Not yet reviewed

$10,000+

< $25 / hr

250 - 999

Melville, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

35% Phone Support Services

35% Chat Support Services

30% Email Support Services

Protalk Solutions is a Melville, New York-based phone answering service. Their services include Call Center Services and Back Office Outsourcing.
Read more

View Profile
SunKnowledge Inc.

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

60% Back Office Outsourcing

20% Call Center Services +1

10% Document Digitization & Management

Focus Areas

100% Phone Support Services

Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
Read more

View Profile
NetSet RCM Services

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

24% Customer Service Outsourcing

50% Back Office Outsourcing

16% Call Center Services +1

10% AI Development

Focus Areas

100% Phone Support Services

Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
Read more

View Profile
Bl Leads

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bronx, NY

Services provided

25% Customer Service Outsourcing

25% Business Consulting

25% Commercial Financing +1

25% Finance & Accounting Outsourcing (FAO)

Focus Areas

100% Phone Support Services

Commercial Financing company Bl Leads was founded in 2014. The team offers Commercial Financing and Finance & Accounting Outsourcing (FAO) and is located in Bronx, New York.
Read more

View Profile
Turnkey Technologies Inc - Syracuse

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

East Syracuse, NY

Services provided

100% Customer Service Outsourcing

Focus Areas

100% Phone Support Services

In East Syracuse, New York, Turnkey Technologies Inc - Syracuse is a midsize Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
Read more

View Profile
CheaperTeam

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Hewlett, NY

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

25% Recruiting +6

10% Call Center Services

5% Finance & Accounting Outsourcing (FAO)

5% HR Outsourcing

5% Other IT Consulting and SI

5% Staffing

5% Web Development

Focus Areas

50% Phone Support Services

50% Email Support Services

CheaperTeam, a Back Office Outsourcing company, was established in 2020. Based in Hewlett, New York, the team focuses on Back Office Outsourcing and Recruiting.
Read more

View Profile
7 Virtual Assistant Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Business Consulting +2

20% Market Research

20% Transcription

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

7 Virtual Assistant Services is a Market Research company founded in 2016. The team specializes in Market Research and Business Consulting and is located in Brooklyn, New York.
Read more

View Profile
OnCalla

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing +2

20% Staffing

10% Litigation Support Services

Focus Areas

40% Phone Support Services

25% Chat Support Services

20% Email Support Services +1

15% Order Processing & Taking

Small call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.
Read more

$10 Dedicated (1 to 4 Agents) Hourly Rate $9 Dedicated (5 to 9 Agents) Hourly Rate $8 Dedicated (10 to 25 agents) Hourly Rate

Customer Service Outsourcing Rates
OnCalla Call Center Pricing – May 2025 (Subject to Change) We offer flexible and cost-effective call center solutions, ensuring quality service at competitive rates: $10 per hour → Dedicated (1 to 4 Agents) $9 per hour → Dedicated (5 to 9 Agents) $8 per hour → Dedicated (10 to 25 Agents)
View Packages

Was this helpful?

View Profile
DGC BPO Service

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2

20% Email Marketing

20% Sales Outsourcing

Focus Areas

30% Phone Support Services

30% Email Support Services

20% Chat Support Services +1

20% Order Processing & Taking

DGC BPO Service is an Email Marketing company. Launched in 2020, the company is located in New York, New York. Their services include Email Marketing and Call Center Services.
Read more

View Profile
MiaAnswers Virtual Receptionists

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

New York, NY

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Focus Areas

100% Phone Support Services

MiaAnswers Virtual Receptionists is a call center company. The New York, New York-based agency was established in 2009. Their services include Call Center Services and Customer Service Outsourcing.
Read more

View Profile
WCH Service Bureau Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

10% Customer Service Outsourcing

80% Back Office Outsourcing

10% Call Center Services

Focus Areas

30% Phone Support Services

35% Chat Support Services

35% Email Support Services

WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
Read more

View Profile
Gurland Corporation

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

10% Customer Service Outsourcing

70% Call Center Services

10% Business Consulting +1

10% Sales Outsourcing

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Gurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
Read more

View Profile
Campaign Headquarters

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Brooklyn, NY

Services provided

42% Customer Service Outsourcing

48% Call Center Services

10% Back Office Outsourcing

Focus Areas

33% Phone Support Services

29% Chat Support Services

21% Email Support Services +1

17% Order Processing & Taking

Campaign Headquarters is a Brooklyn, New York-based phone answering service. They offer Call Center Services and Customer Service Outsourcing.
Read more

View Profile
TransPerfect

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

50% Translation

15% Call Center Services +3

10% Recruiting

10% Staffing

5% HR Outsourcing

Focus Areas

100% Phone Support Services

TransPerfect is a Translation company. Their large team of employees is in New York, New York and Vancouver, Canada. Their team offers Translation and Call Center Services.
Read more

View Profile
MediBIll Health Partners

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Brooklyn, NY

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Call Center Services +1

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

MediBIll Health Partners is a Back Office Outsourcing company. Their midsize team is located in Brooklyn, New York. Their services include Back Office Outsourcing and Call Center Services.
Read more

View Profile
Direct2Market Sales Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

East Rochester, NY

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing

Focus Areas

50% Phone Support Services

30% Order Processing & Taking

20% Chat Support Services

Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.
Read more

View Profile
All Calls Matter

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kenmore, NY

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

60% Phone Support Services

40% Chat Support Services

All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.
Read more

View Profile
AnswerPhone

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Albany, NY

Services provided

63% Customer Service Outsourcing

37% Call Center Services

Focus Areas

36% Phone Support Services

40% Chat Support Services

24% Order Processing & Taking

AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
Read more

View Profile
RAM Marketing

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nesconset, NY

Services provided

10% Customer Service Outsourcing

30% Back Office Outsourcing

30% Marketing Strategy +2

15% Call Center Services

15% Sales Outsourcing

Focus Areas

100% Phone Support Services

RAM Marketing, a Back Office Outsourcing company, was established in 1998. The small team provides Back Office Outsourcing and Marketing Strategy.
Read more

View Profile
Messages Plus

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

32% Customer Service Outsourcing

56% Call Center Services

12% Sales Outsourcing

Focus Areas

35% Phone Support Services

35% Email Support Services

30% Order Processing & Taking

Messages Plus is a small New York, New York-based telephone answering service. The team offers Call Center Services and Customer Service Outsourcing.
Read more

View Profile
Staffwiz LLC

4.8 3 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

15% Customer Service Outsourcing

30% Recruiting

15% Sales Outsourcing +4

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Staffing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Staffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.

See all 3 projects
Reviews mention Easy to work with
Clients consistently highlight Staffwiz LLC's ease of communication and collaboration. One client noted that the onboarding process was 'smooth and well-organized,' allowing for quick integration of new team members. Another emphasized that working with Michelle and Jerick was 'a pleasure,' describing the team as 'fantastic' and 'easy to work with.' Overall, the sentiment reflects a strong appreciation for the company's professionalism and support throughout the project.

Customer Service Outsourcing for E-Commerce Platform

5.0 Jul 9, 2024

Michelle and Jerick are not only easy to communicate with but also a pleasure to work with. The onboarding process was smooth and well-organized, allowing us to integrate our new customer service team within just two weeks of initial contact. Staffwiz has been fantastic. Their approach to hiring has been phenomenal, from our initial contact with Michelle to their 90-day check-in. The team is easy to work with and a pleasure to deal with, making the entire process seamless and enjoyable.
Read Full Review

Read All Reviews

Was this helpful?
1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for E-Commerce Platform
5.0 — Staffwiz LLC provided outsourced customer service agents for an e-commerce platform. The goal is to help with an email support channel. Read more
Read 1 Review

Was this helpful?

Industry Experience

Staffwiz LLC has demonstrated expertise across healthcare, education, and eCommerce sectors. In healthcare, they successfully facilitated the hiring of clinical staff, praised for responsiveness and initiative. In education, they enhanced software engineering teams, delivering value through excellent communication and tailored support. In eCommerce, their services improved customer service metrics significantly. Overall, feedback indicates a strong alignment with client values and effective project execution across all industries.
Read All Reviews

Select Industry to see insights

Healthcare Education eCommerce

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients consistently express satisfaction with Staffwiz LLC's pricing, highlighting it as a strong fit for their budgets and a source of great value. One client noted, 'Pricing fit our budget' and 'Good value for cost.' Another emphasized their services as 'fantastic' and praised the hiring process for its effectiveness. Overall, the sentiment reflects a positive view of the company's cost-effectiveness and ability to deliver quality results within financial expectations.
Read All Reviews

Was this helpful?
View Profile
Acena

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New Hyde Park, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Acena, a call center, provide Call Center Services and Back Office Outsourcing. They were founded in 1998.
Read more

View Profile
Action Telephone

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rochester, NY

Services provided

30% Customer Service Outsourcing

70% Call Center Services

Focus Areas

20% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services +1

20% Email Support Services

Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.
Read more

View Profile
HiOperator

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Buffalo, NY

Services provided

30% Customer Service Outsourcing

70% E-Commerce Development

Focus Areas

40% Phone Support Services

40% Order Processing & Taking

20% Chat Support Services

HiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York.
Read more

Buffalo, NY

241 Main Street
Buffalo, NY 14203
31 - 40

See All Locations (2)

Was this helpful?

View Profile
Corporate Care

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% IT Managed Services +2

20% Social Media Marketing

20% Web Development

Focus Areas

40% Phone Support Services

25% Chat Support Services

20% Email Support Services +1

15% Order Processing & Taking

Corporate Care is a social media marketing company based in Dhaka, Bangladesh and New York, New York. Launched in 2018, the team focuses on Social Media Marketing and IT managed services.
Read more

New York, NY

2530 Morgan Avenue, Bronx
New York, NY 10469
2 - 5

+19292222040

See All Locations (2)

Was this helpful?

View Profile
Habiliss Virtual Assistant Services

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

30% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +3

15% Transcription

10% Call Center Services

10% Sales Outsourcing

Focus Areas

22% Phone Support Services

68% Chat Support Services

10% Order Processing & Taking

Habiliss was founded in the year 2009 as a virtual assistant service provider and has served over 6000 clients till date. Our array of services include personal as well as
Read more
See all 1 projects

View Profile
Window Repair US Inc.

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

New York City, NY

Services provided

100% Customer Service Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

Based in New York City, New York, Window Repair US Inc. Is a small Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing.
Read more

View Profile
Medico America

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

New York, NY

Services provided

40% Customer Service Outsourcing

60% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Medico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
Read more

View Profile
Select Answering Service

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

New York, NY

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

100% Phone Support Services

Select Answering Service is a call center service and Customer Service Outsourcing company. Launched in 2012, the agency provides Call Center Services and Customer Service Outsourcing.
Read more

View Profile
MPC Call Centers

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Focus Areas

50% Phone Support Services

50% Order Processing & Taking

Founded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
Read more

View Profile
ptSource

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Saratoga Springs, NY

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing

Focus Areas

100% Phone Support Services

PtSource, a call center company, is headquartered in Saratoga Springs, New York. Founded in 1996, the team offers Call Center Services and Sales Outsourcing.
Read more

View Profile
Conduent

Not yet reviewed

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

15% Customer Service Outsourcing

25% Finance & Accounting Outsourcing (FAO)

25% HR Consulting +3

15% Back Office Outsourcing

10% Call Center Services

10% Sales Outsourcing

Focus Areas

24% Phone Support Services

38% Chat Support Services

38% Order Processing & Taking

Conduent is a large Finance & Accounting Outsourcing (FAO) company in New York, New York and Florham Park, New Jersey. Their services include Finance & Accounting Outsourcing (FAO) and HR
Read more

View Profile
EXL Service

3.8 4 reviews

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

15% Customer Service Outsourcing

50% Back Office Outsourcing

35% Call Center Services

Focus Areas

100% Phone Support Services

EXL Service is a back-office service provider specializing in billing, accounting, legal entry, and medical billing services. Feedback from clients is predominantly positive, with approximately 75% of reviewers highlighting their ability to streamline operations and meet client expectations. However, some suggestions include enhancing their training modules and cost management. Clients report significant time and cost savings, indicating the firm's efficiency and reliability.

See all 4 projects
Reviews mention Timely
Overall, the sentiment regarding EXL Service's timeliness is positive. Clients noted that the company consistently meets and exceeds strict operational guidelines, resulting in a 30% increase in output for one client. Additionally, they successfully eliminated delays during peak periods, such as tax time. However, one reviewer mentioned that there is room for improvement in their turnaround time. Overall, clients appreciate the efficiency and time-saving benefits provided by EXL Service.

Medical Billing Services for Real Estate Firm

4.0 Aug 12, 2017

In January, which is tax time, we usually fall behind. Since contracting with them, we have eliminated this problem.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

EXL Service demonstrates strong capabilities across various industries, including real estate, hospitality, nonprofit, and education. Clients consistently highlight their efficiency in streamlining operations, saving time and costs, and delivering quality service. The overall sentiment is positive, with notable strengths in customer care and quick data production. Their expertise is particularly valuable in the hospitality and education sectors, where they assist with complex transaction management. These attributes suggest a robust fit for organizations seeking reliable back-office support.
Read All Reviews

Select Industry to see insights

Real estate Hospitality & leisure Nonprofit Education

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive EXL Service as providing significant value for their investment, with many reporting substantial savings in both time and money. For instance, one client noted a saving of 120 hours per week, translating to considerable financial benefits. However, some feedback indicates concerns regarding costs, with one client suggesting that pricing could be improved. Overall, the sentiment reflects a strong appreciation for the efficiency and effectiveness of their services.
Read All Reviews

Was this helpful?

View projects from:

Dodge City, Kansas (1) Erie, Pennsylvania (1) Charles Town, West Virginia (1)

Was this helpful?
View Profile
AnswerOne

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Brooklyn, NY

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

25% Phone Support Services

25% Chat Support Services

25% Email Support Services +1

25% Order Processing & Taking

AnswerOne is a call center company. Located in Brooklyn, New York, the team specializes in Call Center Services and Back Office Outsourcing.
Read more

View Profile
Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

New York, NY

Services provided

10% Customer Service Outsourcing

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI +3

15% Custom Software Development

10% Call Center Services

10% Sales Outsourcing

Focus Areas

100% Phone Support Services

Abacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.

See all 4 projects
Reviews mention Communicative
Clients have consistently praised Abacus Cambridge Partners for their communicative approach and responsiveness. One client noted, 'Their campaign managers are communicative and responsive,' highlighting their effective communication throughout projects. Additionally, the team's patience and positive energy during challenging negotiations were emphasized, contributing to a supportive work environment. While there are occasional delays in response times, clients appreciate the ongoing efforts to improve this aspect, reflecting an overall positive sentiment towards their communication practices.

Call Center Voice Services for Financial Services Co.

4.5 Sep 17, 2020

Their campaign managers are with the team throughout the day and have been receptive to feedback. They’re communicative and responsive.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects.
Read All Reviews

Select Industry to see insights

Telecommunications Retail Financial services

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made.
Read All Reviews

Was this helpful?

New York, NY

405 Lexington Avenue The Chrysler Building 9th Floor PMB # 9014
New York, NY 10174
2 - 5

See All Locations (4)

Was this helpful?
View Profile
Integreon

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

New York, NY

Services provided

10% Customer Service Outsourcing

45% Back Office Outsourcing

25% Transcription +2

10% Call Center Services

10% Sales Outsourcing

Focus Areas

100% Phone Support Services

Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
Read more

View Profile
Atidiv

5.0 1 review

$5,000+

< $25 / hr

250 - 999

New York, NY

Services provided

50% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing

Focus Areas

20% Phone Support Services

40% Chat Support Services

40% Email Support Services

At Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored
Read more
See all 1 projects

New York, NY

300 Vesey Street
New York, NY 10282
10 - 15

+1 3472129691

See All Locations (2)

Was this helpful?

View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Top Phone Support Services in New York

List of the Top New York Customer Service Phone Support Companies

Reviewed 13 times in the past 6 months

App Management & Support for HR Solutions Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Customer Service Outsourcing for Ghostwriting Company

Customer Service Outsourcing for Digital Agency

Content Writing Services for Digital Marketing Agency

Reviewed 19 times in the past 6 months

Top Customer Service is very responsive

Reviews mention Easy to reach

Call Center Service for Bank

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Riseup Labs is very responsive

Phone Support Services Experience

Amazon Account Management for Virtual Assistant Company

Industry Experience

Select Industry to see insights

Reviews mention Easy to work with

Answering Services for Criminal Defense & DWI Practice

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Helpful

Content Creation for Lead Generation Company

Industry Experience

Select Industry to see insights

Reviews mention Efficient

Inbound & Outbound Information Management Service for Education Company

Answering Services & Customer Inquiry Support for Products Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Communicative

Mobile App Development for Software Development & Testing Company

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Customer Service Outsourcing Rates

Reviews mention Easy to work with

Customer Service Outsourcing for E-Commerce Platform

Customer Service Outsourcing for E-Commerce Platform

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Timely

Medical Billing Services for Real Estate Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Communicative

Call Center Voice Services for Financial Services Co.

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top 8 New York Customer Service Phone Support Companies

Latest Phone Support Services Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing