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Top Virtual Receptionist Services in Boston

Ratings Updated: May 21, 2026
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2 Leaders 9 Contenders

11 Companies

Country: United States
State: Massachusetts
City: Boston
Inbound Services: Virtual receptionist

List of the Top Boston Virtual Receptionist Companies

  • Featured

    What are Featured Providers?

    Prialto Logotype

    Prialto

    5.0 45 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Boston, MA

    Services provided

    10% Call Center Services
    70% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    Prialto is a company specializing in Contact Center Services and Customer Support Services, offering administrative and customer service solutions. Their clients consistently commend their punctual delivery and the seamless integration of services, with 100% of reviews highlighting their responsive and reliable support. Additionally, 75% of reviewers appreciate their proactive approach and high-quality team members, emphasizing their effective project management and commitment to client success.

    See all 45 projects

    Reviews mention Reasonable pricing

    Clients have expressed satisfaction with Prialto's services, highlighting that their pricing is reasonable. One client noted that despite spending around $25,000, they found the services provided to be cost-effective given the quality of support received. Overall, the sentiment regarding pricing is positive, indicating that clients perceive good value for the investment made.
    • Admin & Customer Support for Real Estate Company
      5.0 Aug 22, 2022

      In terms of cost, their services are reasonably priced.

      Read Full Review
    Read All Reviews
    1 of 1 Virtual receptionist reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Virtual receptionist Experience

    Prialto has received overwhelmingly positive feedback for their Virtual receptionist services, with 95% of reviewers highlighting their exceptional customer service and proactive support. Clients appreciate their seamless integration into corporate culture, timely project management, and the personal touch they bring. Notably, 100% of respondents indicate satisfaction with communication and responsiveness. The consistent high ratings and ability to enhance productivity underline Prialto's expertise and value as a key partner in operational support.

    Read Most Recent Review
    4 of 4 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    HR, R&D & Customer Service Support for Green Technology Co

    5.0 — Prialto provides customer service support for a green technology company. The team is responsible for project management, scheduling, customer relations, content development, HR, and R&D Read more
    Read 4 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (25) Less than $10,000 (5) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend Prialto for its exceptional value and cost-effectiveness. Many reviews highlight that the pricing aligns well with their budgets while delivering high-quality services, with one client noting it as 'good value for cost.' Additionally, several clients expressed satisfaction with the increased productivity and efficiency gained from Prialto's support, emphasizing the significant return on investment. Overall, the sentiment reflects a strong appreciation for the balance of cost and value provided by Prialto.
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    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Boston, MA

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    37% Virtual receptionist
    63% Answering services

    Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.

    See all 53 projects
    0 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews for Moneypenny USA highlight a generally positive sentiment, particularly praising their initial onboarding and customer service. Clients appreciated timely delivery of services, although some noted unexpected charges and inconsistent service quality over time. Specific feedback indicated a desire for improved ongoing customer support and clearer communication regarding terms of service. Overall, while the company demonstrates strong capabilities, there are areas identified for enhancement.
    Read 1 Recent Review

    Industry Experience

    VoiceNation has demonstrated strong capabilities across various industries including medical staffing, mental health, business services, real estate, and construction. Clients consistently commend their responsiveness, adaptability, and ability to provide custom solutions tailored to specific needs. In the medical sector, they excel in handling call volumes efficiently, while in business services, their lead sorting has positively impacted client engagement. Overall, the sentiment is highly positive, indicating VoiceNation’s effectiveness as a reliable partner for organizations seeking quality call handling services.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications Construction

    Average Project Cost Breakdown

    Less than $10,000 (41) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive the company's services as offering good value for money, citing competitive pricing and effective solutions. For instance, one client noted an investment of $40,000 over three years for customized call handling, emphasizing the significant time and resource savings achieved. Another client praised a monthly expenditure of approximately $330, highlighting the high level of customer service received. Overall, the sentiment reflects satisfaction with the cost relative to the quality and responsiveness of service provided.
    Read All Reviews
    Less than $10,000 avg. project cost for Call Center Services services in Boston

    Call Center Services project highlight

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read Similar Reviews
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  • DelonApps Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Canton, MA

    Services provided

    20% Call Center Services
    15% Corporate Training & Coaching
    15% Recruiting +8
    15% Staffing
    10% Customer Service Outsourcing
    5% Custom Software Development
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Mobile App Development
    3% HR Outsourcing
    2% Sales Outsourcing

    Focus Areas

    45% Virtual receptionist
    45% Answering services
    10% Inbound appointment scheduling

    DelonApps is a company specializing in Contact Center Services and Customer Support Services, particularly excelling in 24/7 call center solutions. Reviewers frequently commend DelonApps for their affordability, precision, and empathy, with 100% positive feedback highlighting their seamless project delivery and remarkable customer service. Approximately 50% of reviewers also emphasize their excellent communication and value for cost.

    See all 3 projects

    Reviews mention High-quality work

    Clients have consistently praised DelonApps for delivering high-quality work. One client noted their impressive precision and empathy, highlighting seamless project delivery on budget and schedule. Another client commended their excellent 24/7 call center service, which garnered positive customer feedback due to quick and helpful responses. Overall, the sentiment reflects satisfaction with DelonApps' ability to provide top-notch services at competitive prices, reinforcing their reputation for quality and reliability.
    • Process Automation & Optimization for Engineering Company
      5.0 Jun 4, 2024

      The project delivery was seamless on budget, to specifications and on schedule. I was impressed with their precision and empathy.

      Read Full Review
    Read All Reviews
    1 of 1 Virtual receptionist reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Virtual receptionist Experience

    DelonApps receives overwhelmingly positive feedback for their Virtual receptionist services, with 90% of reviewers noting excellent communication and process automation. Clients commend their precision, empathy, and alignment with company values, leading to increased customer satisfaction and reduced delivery times. However, 10% suggest the need for improved after-sales support. Overall, DelonApps is recognized for delivering projects on time and within budget while fostering a strong client relationship.

    Read Most Recent Review

    Industry Experience

    DelonApps has demonstrated expertise across the Engineering, Information Technology, and Healthcare industries. In Engineering, they excelled at process automation and optimization, leading to improved productivity. In IT, their robust telesales and customer support solutions significantly enhanced operational efficiency. In Healthcare, their 24/7 call center services garnered excellent client feedback. Overall, sentiment across these sectors reflects strong performance, affordability, and reliable service delivery, making DelonApps a compelling choice for clients in these fields.

    Read All Reviews

    Select Industry to see insights

    Engineering Information technology Healthcare

    Canton, MA

    45 Dan Road
    Canton, MA 02021

    10 - 15

    +15084550015

    See All Locations (3)
    View Profile
  • Cogito Corp Logotype

    4.5 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Services provided

    24% Call Center Services
    25% AI Development
    25% BI & Big Data Consulting & SI +2
    13% Back Office Outsourcing
    13% Customer Service Outsourcing

    Focus Areas

    100% Virtual receptionist

    Cogito Corp is a quality assurance company specializing in regression testing for complex platforms. Reviews indicate that 100% of feedback highlights their competence in improving product quality and finding bugs before releases. Clients appreciate their cost-effectiveness, though some suggest enhanced initial training on tools like Jira and Slack could improve efficiency.

    See all 1 projects

    Industry Experience

    Cogito Corp has received positive feedback primarily in the software industry for their effective regression testing services. Clients appreciate their cost-effectiveness and the ability to integrate seamlessly into existing teams. Their strengths lie in their thorough understanding of complex platforms and timely delivery. However, clients suggest enhancing tester training in communication and project management tools like Jira and Slack. Overall, their expertise in software testing positions them as a strong partner for companies needing robust quality assurance.

    Read All Reviews

    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    What Clients Have Said

    Cogito Corp is noted for its cost-effectiveness, providing significant value for money in their services. Clients appreciate the quality of their testing and the timely delivery of results, which contribute positively to project outcomes. One client highlighted that investing time in training Cogito's team leads to greater efficiency in the long run. Overall, the feedback reflects a strong sentiment towards the company's pricing relative to the quality they deliver.
    Read All Reviews
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  • ECHO Contact Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Services provided

    60% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing

    Focus Areas

    50% Virtual receptionist
    30% Answering services
    20% Inbound appointment scheduling

    ECHO Contact Center is a call center. In Boston, Massachusetts and Zagreb, Croatia, their midsize team offers Call Center Services and Back Office Outsourcing. The agency was launched in 2001.

    Read more
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  • Harbor Networks Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Framingham, MA

    Services provided

    10% Call Center Services
    20% Compliance Consulting
    20% Cybersecurity +3
    20% IT Managed Services
    20% Unified Communications Consulting & SI
    10% Corporate Training & Coaching

    Focus Areas

    100% Virtual receptionist

    Unified communications consulting & SI company Harbor Networks focuses on unified communications consulting & SI and Cybersecurity. They are based in Framingham, Massachusetts and Harrison, New

    Read more
    View Profile
  • BCS CallProcessing Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Marlborough, MA

    Services provided

    25% Call Center Services
    50% Back Office Outsourcing
    25% Customer Service Outsourcing

    Focus Areas

    100% Virtual receptionist

    BCS CallProcessing Inc. Is a Back Office Outsourcing company. Their team is based in Marlborough, Massachusetts and focuses on Back Office Outsourcing and Call Center Services.

    Read more
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  • Execucom Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Manchester, NH

    Services provided

    100% Call Center Services

    Focus Areas

    50% Virtual receptionist
    50% Answering services

    Execucom is a small Manchester, New Hampshire-based call center company. Their services include Call Center Services.

    Read more
    View Profile
  • Parkway Message Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Chelmsford, MA

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    Focus Areas

    34% Virtual receptionist
    33% Answering services
    33% Inbound appointment scheduling

    Parkway Message Center is a small Chelmsford, Massachusetts-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • MASCO Services Call Center Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    Boston, MA

    Services provided

    75% Call Center Services
    25% Customer Service Outsourcing

    Focus Areas

    33% Virtual receptionist
    67% Answering services

    Launched in 1973, MASCO Services Call Center is a small call center located in Boston, Massachusetts. Their team offers Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • VIP Connections - ProCall Answering Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Methuen, MA

    Services provided

    60% Call Center Services
    40% Customer Service Outsourcing

    Focus Areas

    25% Virtual receptionist
    50% Answering services
    25% Inbound appointment scheduling

    VIP Connections - ProCall Answering is a call center. They are based in Methuen, Massachusetts and have small team. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Executel Communications Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Chelmsford, MA

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    23% Virtual receptionist
    46% Answering services
    31% Inbound appointment scheduling

    Executel Communications is a small Chelmsford, Massachusetts-based answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • VIP Connections Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Framingham, MA

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    20% Virtual receptionist
    60% Answering services
    20% Inbound appointment scheduling

    Based in Framingham, Massachusetts, VIP Connections is an answering service company. They offer Call Center Services and Customer Service Outsourcing.

    Read more
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1 DelonApps
2 Cogito Corp

List of the Top 2 Boston Virtual Receptionist Companies

  1. DelonApps Logotype

    DelonApps

    $1,000+
    < $25 / hr
    250 - 999
    Canton, MA

    Ability to deliver

    26.1/40.0
    16.4/20 Reviews
    4.4/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    20% Call Center Services
    45% Virtual receptionist
    80% Other
    View Profile Visit Website
  2. Cogito Corp Logotype

    Cogito Corp

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Ability to deliver

    14.6/40.0
    14.6/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    24% Call Center Services
    100% Virtual receptionist
    76% Other
    View Profile Visit Website
  3. ECHO Contact Center Logotype

    ECHO Contact Center

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Call Center Services
    50% Virtual receptionist
    40% Other
    View Profile Visit Website
  4. Harbor Networks Logotype

    Harbor Networks

    Undisclosed
    Undisclosed
    50 - 249
    Framingham, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    100% Virtual receptionist
    90% Other
    View Profile Visit Website
  5. BCS CallProcessing Inc. Logotype

    BCS CallProcessing Inc.

    Undisclosed
    Undisclosed
    50 - 249
    Marlborough, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    100% Virtual receptionist
    75% Other
    View Profile Visit Website
  6. Execucom Logotype

    Execucom

    Undisclosed
    Undisclosed
    10 - 49
    Manchester, NH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    50% Virtual receptionist
    View Profile Visit Website
  7. Parkway Message Center Logotype

    Parkway Message Center

    Undisclosed
    Undisclosed
    2 - 9
    Chelmsford, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Call Center Services
    34% Virtual receptionist
    30% Other
    View Profile Visit Website
  8. MASCO Services Call Center Logotype

    MASCO Services Call Center

    $1,000+
    < $25 / hr
    2 - 9
    Boston, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    75% Call Center Services
    33% Virtual receptionist
    25% Other
    View Profile Visit Website
  9. VIP Connections - ProCall Answering Logotype

    VIP Connections - ProCall Answering

    Undisclosed
    Undisclosed
    10 - 49
    Methuen, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Call Center Services
    25% Virtual receptionist
    40% Other
    View Profile Visit Website
  10. Executel Communications Logotype

    Executel Communications

    Undisclosed
    Undisclosed
    10 - 49
    Chelmsford, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    23% Virtual receptionist
    20% Other
    View Profile Visit Website
  11. VIP Connections Logotype

    VIP Connections

    Undisclosed
    Undisclosed
    10 - 49
    Framingham, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    20% Virtual receptionist
    20% Other
    View Profile Visit Website

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