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Top Virtual Receptionist Services in Boston

Ratings Updated: August 21, 2026

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11 Companies

Country: United States

State: Massachusetts

City: Boston

Inbound Services: Virtual receptionist

List of the Top Boston Virtual Receptionist Companies

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Moneypenny USA

4.4 53 reviews

Verified

Undisclosed

< $25 / hr

50 - 249

Serves Boston, MA

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

37% Virtual receptionist

63% Answering services

Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.

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0 of 1 reviews is 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Moneypenny USA indicate a generally positive sentiment, highlighting their effective onboarding and initial customer service. Clients appreciated the timely delivery of services, such as after-hours call handling. However, concerns were raised about inconsistent customer service and communication post-onboarding, as well as unexpected charges. One client noted a decline in service quality over time, suggesting a need for improved consistency in service delivery.
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4 of 5 Virtual receptionist reviews are 5 stars

Less than $10,000 avg. project cost

Virtual receptionist Experience

Overall feedback for Moneypenny USA (formerly VoiceNation) highlights a strong positive sentiment, with 85% of reviewers expressing satisfaction with their virtual receptionist services. Key themes include exceptional customer support, adaptability to client needs, and the ability to provide personalized interactions without a scripted approach. Clients appreciated the seamless integration into their operations and reported increased professionalism and client trust. However, 15% mentioned occasional call handling errors, suggesting room for improvement in call accuracy.
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Less than $10,000 avg. project cost for Call Center Services services in Boston

Call Center Services project highlight

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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DelonApps

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Canton, MA

Services provided

20% Call Center Services

15% Corporate Training & Coaching

15% Recruiting +8

15% Staffing

10% Customer Service Outsourcing

5% Custom Software Development

5% IT Managed Services

5% IT Staff Augmentation

5% Mobile App Development

3% HR Outsourcing

2% Sales Outsourcing

Focus Areas

45% Virtual receptionist

45% Answering services

10% Inbound appointment scheduling

DelonApps is a company specializing in Contact Center Services and Customer Support Services, particularly excelling in 24/7 call center solutions. Reviewers frequently commend DelonApps for their affordability, precision, and empathy, with 100% positive feedback highlighting their seamless project delivery and remarkable customer service. Approximately 50% of reviewers also emphasize their excellent communication and value for cost.

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Reviews mention Well-organized projects
Clients have praised DelonApps for their well-organized project management, noting that dedicated project managers ensured success and timely delivery. One client highlighted, "Delon LLC delivered beyond our expectation all the time" and emphasized their proactive approach to addressing issues. The overall sentiment indicates a high level of satisfaction, with clients appreciating DelonApps' ability to meet and surpass expectations consistently, contributing to improved operational efficiency and customer satisfaction.

Process Automation & Optimization for Engineering Company

5.0 Jun 4, 2024

The project delivery was seamless on budget, to specifications and on schedule.
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BPO & Call Center Services for Managed IT Services Provider

5.0 Jun 3, 2024

They had dedicated project managers who were focused on each individual project and ensured the success of each project. They've had a very quick turnaround time and are always proactive in their approach.
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United States (2) Nigeria (1)

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Canton, MA

45 Dan Road
Canton, MA 02021
10 - 15

+15084550015

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1 of 1 Boston-based review is 5 stars

$10,000 – $49,000 avg. project cost for Call Center Services services in Boston

Boston-based Call Center Services project highlight

Call Center Services for Healthcare Services Company
5.0 — DelonApps provides call center services for a healthcare firm. They are tasked with providing reliable customer support 24 hours a day to service international clients. Read more
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Cogito Corp

4.5 1 review

Undisclosed

Undisclosed

50 - 249

Boston, MA

Services provided

24% Call Center Services

25% AI Development

25% BI & Big Data Consulting & SI +2

13% Back Office Outsourcing

13% Customer Service Outsourcing

Focus Areas

100% Virtual receptionist

Cogito Corp is a quality assurance and regression testing company that demonstrates a strong knowledge of complex platforms, as evidenced by their ongoing engagement since 2021. Approximately 90% of the feedback highlights their reliability in maintaining product quality and cost-effectiveness. While they excel in identifying bugs and delivering timely results, about 10% of reviews suggest further training on communication tools could enhance performance.

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Industry Experience

Cogito Corp has received positive feedback primarily in the software industry for their effective regression testing services. Clients appreciate their cost-effectiveness and the ability to integrate seamlessly into existing teams. Their strengths lie in their thorough understanding of complex platforms and timely delivery. However, clients suggest enhancing tester training in communication and project management tools like Jira and Slack. Overall, their expertise in software testing positions them as a strong partner for companies needing robust quality assurance.
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Software

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Average Project Cost Breakdown

What Clients Have Said
Cogito Corp is noted for its cost-effectiveness, providing significant value for money in their services. Clients appreciate the quality of their testing and the timely delivery of results, which contribute positively to project outcomes. One client highlighted that investing time in training Cogito's team leads to greater efficiency in the long run. Overall, the feedback reflects a strong sentiment towards the company's pricing relative to the quality they deliver.
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ECHO Contact Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Boston, MA

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

Focus Areas

50% Virtual receptionist

30% Answering services

20% Inbound appointment scheduling

ECHO Contact Center is a call center. In Boston, Massachusetts and Zagreb, Croatia, their midsize team offers Call Center Services and Back Office Outsourcing. The agency was launched in 2001.
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Harbor Networks

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Framingham, MA

Services provided

10% Call Center Services

20% Compliance Consulting

20% Cybersecurity +3

20% IT Managed Services

20% Unified Communications Consulting & SI

10% Corporate Training & Coaching

Focus Areas

100% Virtual receptionist

Unified communications consulting & SI company Harbor Networks focuses on unified communications consulting & SI and Cybersecurity. They are based in Framingham, Massachusetts and Harrison, New
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BCS CallProcessing Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Marlborough, MA

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Customer Service Outsourcing

Focus Areas

100% Virtual receptionist

BCS CallProcessing Inc. Is a Back Office Outsourcing company. Their team is based in Marlborough, Massachusetts and focuses on Back Office Outsourcing and Call Center Services.
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Execucom

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Manchester, NH

Services provided

100% Call Center Services

Focus Areas

50% Virtual receptionist

50% Answering services

Execucom is a small Manchester, New Hampshire-based call center company. Their services include Call Center Services.
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Parkway Message Center

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chelmsford, MA

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

34% Virtual receptionist

33% Answering services

33% Inbound appointment scheduling

Parkway Message Center is a small Chelmsford, Massachusetts-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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MASCO Services Call Center

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Boston, MA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Focus Areas

33% Virtual receptionist

67% Answering services

Launched in 1973, MASCO Services Call Center is a small call center located in Boston, Massachusetts. Their team offers Call Center Services and Customer Service Outsourcing.
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VIP Connections - ProCall Answering

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Methuen, MA

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Focus Areas

25% Virtual receptionist

50% Answering services

25% Inbound appointment scheduling

VIP Connections - ProCall Answering is a call center. They are based in Methuen, Massachusetts and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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Executel Communications

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chelmsford, MA

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

23% Virtual receptionist

46% Answering services

31% Inbound appointment scheduling

Executel Communications is a small Chelmsford, Massachusetts-based answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.
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VIP Connections

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Framingham, MA

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

20% Virtual receptionist

60% Answering services

20% Inbound appointment scheduling

Based in Framingham, Massachusetts, VIP Connections is an answering service company. They offer Call Center Services and Customer Service Outsourcing.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 DelonApps

2 Cogito Corp

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 2 Boston Virtual Receptionist Companies

DelonApps

$1,000+

< $25 / hr

250 - 999

Canton, MA

Ability to deliver

26.1/40.0

16.4/20 Reviews

4.4/10 Clients & Experience

5.3/10 Market Presence

Service focus

20% Call Center Services

45% Virtual receptionist

80% Other

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Cogito Corp

Undisclosed

Undisclosed

50 - 249

Boston, MA

Ability to deliver

14.6/40.0

14.6/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

24% Call Center Services

100% Virtual receptionist

76% Other

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ECHO Contact Center

Undisclosed

Undisclosed

50 - 249

Boston, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Call Center Services

50% Virtual receptionist

40% Other

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Harbor Networks

Undisclosed

Undisclosed

50 - 249

Framingham, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Call Center Services

100% Virtual receptionist

90% Other

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BCS CallProcessing Inc.

Undisclosed

Undisclosed

50 - 249

Marlborough, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Call Center Services

100% Virtual receptionist

75% Other

View Profile Visit Website
Execucom

Undisclosed

Undisclosed

10 - 49

Manchester, NH

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

50% Virtual receptionist

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Parkway Message Center

Undisclosed

Undisclosed

2 - 9

Chelmsford, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Call Center Services

34% Virtual receptionist

30% Other

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MASCO Services Call Center

$1,000+

< $25 / hr

2 - 9

Boston, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

75% Call Center Services

33% Virtual receptionist

25% Other

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VIP Connections - ProCall Answering

Undisclosed

Undisclosed

10 - 49

Methuen, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Call Center Services

25% Virtual receptionist

40% Other

View Profile Visit Website
Executel Communications

Undisclosed

Undisclosed

10 - 49

Chelmsford, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Call Center Services

23% Virtual receptionist

20% Other

View Profile Visit Website
VIP Connections

Undisclosed

Undisclosed

10 - 49

Framingham, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Call Center Services

20% Virtual receptionist

20% Other

View Profile Visit Website

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Top Virtual Receptionist Services in Boston

List of the Top Boston Virtual Receptionist Companies

Reviewed 1 time in the past 6 months

Virtual receptionist Experience

Call Center Services for Nonprofit Organization

Reviews mention Well-organized projects

Process Automation & Optimization for Engineering Company

BPO & Call Center Services for Managed IT Services Provider

Call Center Services for Healthcare Services Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said