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Top Virtual Receptionist Services in Boston

Ratings Updated: February 6, 2026

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2 Leaders 9 Contenders

11 Companies

Country: United States

State: Massachusetts

City: Boston

Inbound Services: Virtual receptionist

List of the Top Boston Virtual Receptionist Companies

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Prialto

5.0 44 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Boston, MA

Services provided

10% Call Center Services

70% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

Prialto is a company providing Contact Center Services and Customer Support Services, offering executive support, customer care, and call handling. The reviews reflect a high level of satisfaction, with approximately 90% of feedback noting their exceptional responsiveness and integration into clients' workflows. Clients consistently praise their proactive approach and the seamless continuity of service.

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Reviews mention Honest
Clients consistently praise Prialto for their honesty and transparency in communication, describing the team as 'trustworthy' and 'professional.' One client highlighted that Prialto's assistant, Christine, became an indispensable partner by proactively learning their business and anticipating needs. Feedback indicates that Prialto's project management exceeded expectations, with timely delivery of tasks and effective problem-solving. While minor billing issues were noted, overall sentiment remains highly positive, emphasizing the company's commitment to integrity and client satisfaction.

Virtual Assistant Services for Consulting Firm

4.5 Jul 31, 2025

Prialto’s project management has exceeded expectations. My primary productivity assistant, Christine, quickly adapted to my workflows, managed competing priorities seamlessly, and consistently delivered all assigned tasks ahead of deadlines. Whenever I have needed to adjust scope, delegate a new project, or pivot due to shifting client priorities, Christine and the Engagement Management Team (Jasmine, Karen, Miles) have responded immediately, often proactively identifying process improvements or workflow bottlenecks before I noticed them myself.
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Virtual Assistant Services for Consulting Firm

4.5 Jul 31, 2025

The trust, professionalism, and reliability Christine and the Prialto team have brought to the table have enabled me to confidently delegate, focus on scaling my business, and deliver an even higher standard of service to clients. Prialto’s team structure ensures redundancy and continuity, minimizing risk of interruption. Occasional confusion around billing or credits is the only reason for not giving a perfect score, but this confusion is offset by highly responsive and efficient client support delivery.
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Virtual Assistant Services for Consulting Firm

4.5 Jul 31, 2025

While my experience with Prialto has been overwhelmingly positive, there are a few areas where continued growth would add even more value, especially for clients like me who are running small, dynamic, growing, and client-facing consultancies. More Transparent, Real-Time Billing and Credits: There was one instance where credits from contract adjustments or overpayments took some time to appear on my monthly invoice and required me to request a revised invoice. A more transparent, self-serve portal for tracking credits, usage, and outstanding balances in real time would add peace of mind and simplify financial planning.
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3 of 3 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Mental Health Counseling Firm
5.0 — Prialto provides virtual assistant services for a mental health counseling firm. The team schedules patients, sets up portal accounts, and answers new patients' questions. Read more
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Industry Experience

The reviews reflect positive sentiment towards Prialto across various industries including Consulting, Finance, Healthcare, and Advertising. Clients appreciate their expertise in administrative support, project management, and operational efficiency. In Consulting, they excel at enhancing executive productivity and facilitating client engagement. In Finance, they streamline communication and data management. Healthcare clients value their patient scheduling support. Overall, Prialto's strengths lie in responsiveness, quality assistance, and a strong support infrastructure, making them a suitable choice for organizations seeking efficient administrative solutions.
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Consulting Software eCommerce Business services Non-profit Medical Retail Financial services Nonprofit Healthcare Sports Construction Other Industry Engineering Media Real estate Advertising & marketing Banks

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Average Project Cost Breakdown

$10,000 to $49,000 (24) Less than $10,000 (5) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently report that Prialto offers excellent value for money, with many highlighting their competitive pricing and the quality of service provided. For instance, one client noted that Prialto's pricing fit their budget and described the service as a 'good value for cost.' Another client emphasized the significant return on investment, stating they could take on more clients due to the support received. Overall, the sentiment is overwhelmingly positive, with clients appreciating the balance of cost and high-quality assistance.
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Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Boston, MA

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

37% Virtual receptionist

63% Answering services

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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Industry Experience

Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

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Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)

Less than $10,000 avg. project cost for Call Center Services services in Boston

Call Center Services project highlight

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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DelonApps

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Canton, MA

Services provided

20% Call Center Services

15% Corporate Training & Coaching

15% Recruiting +8

15% Staffing

10% Customer Service Outsourcing

5% Custom Software Development

5% IT Managed Services

5% IT Staff Augmentation

5% Mobile App Development

3% HR Outsourcing

2% Sales Outsourcing

Focus Areas

45% Virtual receptionist

45% Answering services

10% Inbound appointment scheduling

DelonApps is a company specializing in Contact Center Services and Customer Support Services, particularly excelling in 24/7 call center solutions. Reviewers frequently commend DelonApps for their affordability, precision, and empathy, with 100% positive feedback highlighting their seamless project delivery and remarkable customer service. Approximately 50% of reviewers also emphasize their excellent communication and value for cost.

See all 3 projects

Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
DelonApps is consistently recognized for providing good value for money across multiple reviews. Clients appreciated the company's pricing, noting it fit their budgets while delivering high-quality services. For instance, one client highlighted that DelonApps offered 'affordable and excellent service' compared to competitors. Another emphasized 'good value for cost' and mentioned that project delivery was 'on budget.' Overall, the sentiment reflects satisfaction with DelonApps’ cost-effectiveness and commitment to quality.
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United States (2) Nigeria (1)

1 of 1 Boston-based review is 5 stars

$10,000 – $49,000 avg. project cost for Call Center Services services in Boston

Boston-based Call Center Services project highlight

Call Center Services for Healthcare Services Company
5.0 — DelonApps provides call center services for a healthcare firm. They are tasked with providing reliable customer support 24 hours a day to service international clients. Read more
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Review Rating from Boston Clients

5.0/5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

DelonApps, serving Boston clients, excels in providing cost-effective 24/7 call center services and mobile app solutions. Reviewers highlight their quick communication, high-quality support, and ability to handle complex, multi-channel inquiries, demonstrating strong experience in healthcare tech solutions.
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Cogito Corp

4.5 1 review

Undisclosed

Undisclosed

50 - 249

Boston, MA

Services provided

24% Call Center Services

25% AI Development

25% BI & Big Data Consulting & SI +2

13% Back Office Outsourcing

13% Customer Service Outsourcing

Focus Areas

100% Virtual receptionist

Cogito Corp is a quality assurance company specializing in regression testing for complex platforms. Reviews indicate that 100% of feedback highlights their competence in improving product quality and finding bugs before releases. Clients appreciate their cost-effectiveness, though some suggest enhanced initial training on tools like Jira and Slack could improve efficiency.

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Industry Experience

Cogito Corp has received positive feedback primarily in the software industry for their effective regression testing services. Clients appreciate their cost-effectiveness and the ability to integrate seamlessly into existing teams. Their strengths lie in their thorough understanding of complex platforms and timely delivery. However, clients suggest enhancing tester training in communication and project management tools like Jira and Slack. Overall, their expertise in software testing positions them as a strong partner for companies needing robust quality assurance.
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Software

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Average Project Cost Breakdown

What Clients Have Said
Cogito Corp is noted for its cost-effectiveness, providing significant value for money in their services. Clients appreciate the quality of their testing and the timely delivery of results, which contribute positively to project outcomes. One client highlighted that investing time in training Cogito's team leads to greater efficiency in the long run. Overall, the feedback reflects a strong sentiment towards the company's pricing relative to the quality they deliver.
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ECHO Contact Center

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Boston, MA

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

Focus Areas

50% Virtual receptionist

30% Answering services

20% Inbound appointment scheduling

ECHO Contact Center is a call center. In Boston, Massachusetts and Zagreb, Croatia, their midsize team offers Call Center Services and Back Office Outsourcing. The agency was launched in 2001.
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Harbor Networks

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Framingham, MA

Services provided

10% Call Center Services

20% Compliance Consulting

20% Cybersecurity +3

20% IT Managed Services

20% Unified Communications Consulting & SI

10% Corporate Training & Coaching

Focus Areas

100% Virtual receptionist

Unified communications consulting & SI company Harbor Networks focuses on unified communications consulting & SI and Cybersecurity. They are based in Framingham, Massachusetts and Harrison, New
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BCS CallProcessing Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Marlborough, MA

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Customer Service Outsourcing

Focus Areas

100% Virtual receptionist

BCS CallProcessing Inc. Is a Back Office Outsourcing company. Their team is based in Marlborough, Massachusetts and focuses on Back Office Outsourcing and Call Center Services.
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Execucom

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Manchester, NH

Services provided

100% Call Center Services

Focus Areas

50% Virtual receptionist

50% Answering services

Execucom is a small Manchester, New Hampshire-based call center company. Their services include Call Center Services.
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Parkway Message Center

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Chelmsford, MA

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

34% Virtual receptionist

33% Answering services

33% Inbound appointment scheduling

Parkway Message Center is a small Chelmsford, Massachusetts-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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MASCO Services Call Center

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Boston, MA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Focus Areas

33% Virtual receptionist

67% Answering services

Launched in 1973, MASCO Services Call Center is a small call center located in Boston, Massachusetts. Their team offers Call Center Services and Customer Service Outsourcing.
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VIP Connections - ProCall Answering

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Methuen, MA

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Focus Areas

25% Virtual receptionist

50% Answering services

25% Inbound appointment scheduling

VIP Connections - ProCall Answering is a call center. They are based in Methuen, Massachusetts and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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Executel Communications

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chelmsford, MA

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

23% Virtual receptionist

46% Answering services

31% Inbound appointment scheduling

Executel Communications is a small Chelmsford, Massachusetts-based answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.
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VIP Connections

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Framingham, MA

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

20% Virtual receptionist

60% Answering services

20% Inbound appointment scheduling

Based in Framingham, Massachusetts, VIP Connections is an answering service company. They offer Call Center Services and Customer Service Outsourcing.
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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 DelonApps

2 Cogito Corp

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

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Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 2 Boston Virtual Receptionist Companies

DelonApps

$1,000+

< $25 / hr

250 - 999

Lagos, Nigeria

Ability to deliver

26.1/40.0

16.4/20 Reviews

4.4/10 Clients & Experience

5.3/10 Market Presence

Service focus

20% Call Center Services

45% Virtual receptionist

80% Other

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Cogito Corp

Undisclosed

Undisclosed

50 - 249

Boston, MA

Ability to deliver

14.6/40.0

14.6/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

24% Call Center Services

100% Virtual receptionist

76% Other

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ECHO Contact Center

Undisclosed

Undisclosed

50 - 249

Boston, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Call Center Services

50% Virtual receptionist

40% Other

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Harbor Networks

Undisclosed

Undisclosed

50 - 249

Framingham, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Call Center Services

100% Virtual receptionist

90% Other

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BCS CallProcessing Inc.

Undisclosed

Undisclosed

50 - 249

Marlborough, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Call Center Services

100% Virtual receptionist

75% Other

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Execucom

Undisclosed

Undisclosed

10 - 49

Manchester, NH

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

50% Virtual receptionist

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Parkway Message Center

Undisclosed

Undisclosed

2 - 9

Chelmsford, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Call Center Services

34% Virtual receptionist

30% Other

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MASCO Services Call Center

$1,000+

< $25 / hr

2 - 9

Boston, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

75% Call Center Services

33% Virtual receptionist

25% Other

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VIP Connections - ProCall Answering

Undisclosed

Undisclosed

10 - 49

Methuen, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Call Center Services

25% Virtual receptionist

40% Other

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Executel Communications

Undisclosed

Undisclosed

10 - 49

Chelmsford, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Call Center Services

23% Virtual receptionist

20% Other

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VIP Connections

Undisclosed

Undisclosed

10 - 49

Framingham, MA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Call Center Services

20% Virtual receptionist

20% Other

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Top Virtual Receptionist Services in Boston

List of the Top Boston Virtual Receptionist Companies

Reviews mention Honest

Virtual Assistant Services for Consulting Firm

Virtual Assistant Services for Consulting Firm

Virtual Assistant Services for Consulting Firm

Call Center Services for Mental Health Counseling Firm

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Call Center Services for Nonprofit Organization

Average Project Cost Breakdown

What Clients Have Said

Call Center Services for Healthcare Services Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

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