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Top Virtual Receptionist Services in Boston

Ratings Updated: January 17, 2026
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2 Leaders 9 Contenders

11 Companies

Country: United States
State: Massachusetts
City: Boston
Inbound Services: Virtual receptionist

List of the Top Boston Virtual Receptionist Companies

  • Featured

    What are Featured Providers?

    Prialto Logotype

    Prialto

    5.0 44 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Boston, MA

    Services provided

    10% Call Center Services
    70% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    Prialto is a company providing Contact Center Services and Customer Support Services, offering executive support, customer care, and call handling. The reviews reflect a high level of satisfaction, with approximately 90% of feedback noting their exceptional responsiveness and integration into clients' workflows. Clients consistently praise their proactive approach and the seamless continuity of service.

    See all 44 projects

    Reviews mention Adaptable

    The feedback regarding Prialto's adaptability is overwhelmingly positive, highlighting their strong ability to adjust to new processes and tools. Clients noted their 'ability to adapt to changing circumstances without error' and 'execute complex tasks consistently and without error at scale.' Additionally, the proactive account management and clear communication with stakeholders further emphasize Prialto's commitment to meeting evolving business needs. Overall, clients express high satisfaction with Prialto's adaptability in various projects.
    • Back Office Outsourcing for Growth Acceleration Platform
      5.0 Nov 14, 2024

      Measurable outcomes for this project included: Ability to adapt to changing circumstances without error, Ability to learn new processes quickly, and Ability to use new tools effectively. We found the team's ability to adapt to new processes, tools, and projects extremely strong. The most impressive elements of Prialto's offering include: An ability to adapt to changing business needs.

      Read Full Review
    Read All Reviews
    4 of 5 reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Reviewed 5 times in the past 6 months

    In the last six months, clients have expressed high satisfaction with Prialto's virtual assistant services, highlighting their efficiency and responsiveness. One client noted a significant increase in productivity, reallocating a full workday weekly to strategic tasks. Another praised the seamless integration and proactive support from dedicated assistants. Overall, feedback indicates a strong partnership approach and high-quality service, with suggestions for improved industry-specific knowledge and more flexible billing options.
    Read 5 Recent Reviews
    1 of 1 Virtual receptionist reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Virtual receptionist Experience

    Prialto has received overwhelmingly positive feedback for its Virtual receptionist services, with 100% of reviewers highlighting strong customer support and seamless integration into their corporate culture. Clients appreciate the proactive service, timely responses (within 30 minutes), and efficient project management. Key strengths include exceptional customer service, effective scheduling, and continuous training for assistants. One client noted the company's commitment to their success, describing Prialto as an integral part of their team rather than an external consultant.

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    United States (36) Canada (1) England (1)
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    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.5 52 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Boston, MA

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    37% Virtual receptionist
    63% Answering services

    Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

    See all 52 projects

    Industry Experience

    Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.

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    Select Industry to see insights

    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

    Average Project Cost Breakdown

    Less than $10,000 (40) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
    Read All Reviews
    Less than $10,000 avg. project cost for Call Center Services services in Boston

    Call Center Services project highlight

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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  • DelonApps Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Canton, MA

    Services provided

    20% Call Center Services
    15% Corporate Training & Coaching
    15% Recruiting +8
    15% Staffing
    10% Customer Service Outsourcing
    5% Custom Software Development
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Mobile App Development
    3% HR Outsourcing
    2% Sales Outsourcing

    Focus Areas

    45% Virtual receptionist
    45% Answering services
    10% Inbound appointment scheduling

    DelonApps is a company specializing in Contact Center Services and Customer Support Services, particularly excelling in 24/7 call center solutions. Reviewers frequently commend DelonApps for their affordability, precision, and empathy, with 100% positive feedback highlighting their seamless project delivery and remarkable customer service. Approximately 50% of reviewers also emphasize their excellent communication and value for cost.

    See all 3 projects
    1 of 1 Virtual receptionist reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Virtual receptionist Experience

    DelonApps receives overwhelmingly positive feedback for their Virtual receptionist services, with 90% of reviewers noting excellent communication and process automation. Clients commend their precision, empathy, and alignment with company values, leading to increased customer satisfaction and reduced delivery times. However, 10% suggest the need for improved after-sales support. Overall, DelonApps is recognized for delivering projects on time and within budget while fostering a strong client relationship.

    Read Most Recent Review

    Industry Experience

    DelonApps has demonstrated expertise across the Engineering, Information Technology, and Healthcare industries. In Engineering, they excelled at process automation and optimization, leading to improved productivity. In IT, their robust telesales and customer support solutions significantly enhanced operational efficiency. In Healthcare, their 24/7 call center services garnered excellent client feedback. Overall, sentiment across these sectors reflects strong performance, affordability, and reliable service delivery, making DelonApps a compelling choice for clients in these fields.

    Read All Reviews

    Select Industry to see insights

    Engineering Information technology Healthcare

    Canton, MA

    45 Dan Road
    Canton, MA 02021

    10 - 15

    +15084550015

    See All Locations (2)
    1 of 1 Boston-based review is 5 stars
    $10,000 – $49,000 avg. project cost for Call Center Services services in Boston

    Call Center Services project highlight

    Process Automation & Optimization for Engineering Company

    5.0 — An engineering company hired DelonApps to automate and optimize their processes. The goal was to improve the client’s productivity and service delivery. Read more
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  • Cogito Corp Logotype

    4.5 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Services provided

    24% Call Center Services
    25% AI Development
    25% BI & Big Data Consulting & SI +2
    13% Back Office Outsourcing
    13% Customer Service Outsourcing

    Focus Areas

    100% Virtual receptionist

    Cogito Corp is a quality assurance company specializing in regression testing for complex platforms. Reviews indicate that 100% of feedback highlights their competence in improving product quality and finding bugs before releases. Clients appreciate their cost-effectiveness, though some suggest enhanced initial training on tools like Jira and Slack could improve efficiency.

    See all 1 projects

    Industry Experience

    Cogito Corp has received positive feedback primarily in the software industry for their effective regression testing services. Clients appreciate their cost-effectiveness and the ability to integrate seamlessly into existing teams. Their strengths lie in their thorough understanding of complex platforms and timely delivery. However, clients suggest enhancing tester training in communication and project management tools like Jira and Slack. Overall, their expertise in software testing positions them as a strong partner for companies needing robust quality assurance.

    Read All Reviews

    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    What Clients Have Said

    Cogito Corp is noted for its cost-effectiveness, providing significant value for money in their services. Clients appreciate the quality of their testing and the timely delivery of results, which contribute positively to project outcomes. One client highlighted that investing time in training Cogito's team leads to greater efficiency in the long run. Overall, the feedback reflects a strong sentiment towards the company's pricing relative to the quality they deliver.
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  • ECHO Contact Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Services provided

    60% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing

    Focus Areas

    50% Virtual receptionist
    30% Answering services
    20% Inbound appointment scheduling

    ECHO Contact Center is a call center. In Boston, Massachusetts and Zagreb, Croatia, their midsize team offers Call Center Services and Back Office Outsourcing. The agency was launched in 2001.

    Read more
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  • Harbor Networks Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Framingham, MA

    Services provided

    10% Call Center Services
    20% Compliance Consulting
    20% Cybersecurity +3
    20% IT Managed Services
    20% Unified Communications Consulting & SI
    10% Corporate Training & Coaching

    Focus Areas

    100% Virtual receptionist

    Unified communications consulting & SI company Harbor Networks focuses on unified communications consulting & SI and Cybersecurity. They are based in Framingham, Massachusetts and Harrison, New

    Read more
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  • BCS CallProcessing Inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Marlborough, MA

    Services provided

    25% Call Center Services
    50% Back Office Outsourcing
    25% Customer Service Outsourcing

    Focus Areas

    100% Virtual receptionist

    BCS CallProcessing Inc. Is a Back Office Outsourcing company. Their team is based in Marlborough, Massachusetts and focuses on Back Office Outsourcing and Call Center Services.

    Read more
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  • Execucom Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Manchester, NH

    Services provided

    100% Call Center Services

    Focus Areas

    50% Virtual receptionist
    50% Answering services

    Execucom is a small Manchester, New Hampshire-based call center company. Their services include Call Center Services.

    Read more
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  • Parkway Message Center Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Chelmsford, MA

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    Focus Areas

    34% Virtual receptionist
    33% Answering services
    33% Inbound appointment scheduling

    Parkway Message Center is a small Chelmsford, Massachusetts-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
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  • MASCO Services Call Center Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    Boston, MA

    Services provided

    75% Call Center Services
    25% Customer Service Outsourcing

    Focus Areas

    33% Virtual receptionist
    67% Answering services

    Launched in 1973, MASCO Services Call Center is a small call center located in Boston, Massachusetts. Their team offers Call Center Services and Customer Service Outsourcing.

    Read more
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  • VIP Connections - ProCall Answering Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Methuen, MA

    Services provided

    60% Call Center Services
    40% Customer Service Outsourcing

    Focus Areas

    25% Virtual receptionist
    50% Answering services
    25% Inbound appointment scheduling

    VIP Connections - ProCall Answering is a call center. They are based in Methuen, Massachusetts and have small team. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
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  • Executel Communications Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Chelmsford, MA

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    23% Virtual receptionist
    46% Answering services
    31% Inbound appointment scheduling

    Executel Communications is a small Chelmsford, Massachusetts-based answering service company. The team specializes in Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • VIP Connections Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Framingham, MA

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    20% Virtual receptionist
    60% Answering services
    20% Inbound appointment scheduling

    Based in Framingham, Massachusetts, VIP Connections is an answering service company. They offer Call Center Services and Customer Service Outsourcing.

    Read more
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Rollover to see company insights or click a company below for more details.

1 DelonApps
2 Cogito Corp

List of the Top 2 Boston Virtual Receptionist Companies

  1. DelonApps Logotype

    DelonApps

    $1,000+
    < $25 / hr
    250 - 999
    Lagos, Nigeria

    Ability to deliver

    26.1/40.0
    16.4/20 Reviews
    4.4/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    20% Call Center Services
    45% Virtual receptionist
    80% Other
    View Profile Visit Website
  2. Cogito Corp Logotype

    Cogito Corp

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Ability to deliver

    14.6/40.0
    14.6/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    24% Call Center Services
    100% Virtual receptionist
    76% Other
    View Profile Visit Website
  3. ECHO Contact Center Logotype

    ECHO Contact Center

    Undisclosed
    Undisclosed
    50 - 249
    Boston, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Call Center Services
    50% Virtual receptionist
    40% Other
    View Profile Visit Website
  4. Harbor Networks Logotype

    Harbor Networks

    Undisclosed
    Undisclosed
    50 - 249
    Framingham, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    100% Virtual receptionist
    90% Other
    View Profile Visit Website
  5. BCS CallProcessing Inc. Logotype

    BCS CallProcessing Inc.

    Undisclosed
    Undisclosed
    50 - 249
    Marlborough, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Call Center Services
    100% Virtual receptionist
    75% Other
    View Profile Visit Website
  6. Execucom Logotype

    Execucom

    Undisclosed
    Undisclosed
    10 - 49
    Manchester, NH

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    50% Virtual receptionist
    View Profile Visit Website
  7. Parkway Message Center Logotype

    Parkway Message Center

    Undisclosed
    Undisclosed
    2 - 9
    Chelmsford, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    70% Call Center Services
    34% Virtual receptionist
    30% Other
    View Profile Visit Website
  8. MASCO Services Call Center Logotype

    MASCO Services Call Center

    $1,000+
    < $25 / hr
    2 - 9
    Boston, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    75% Call Center Services
    33% Virtual receptionist
    25% Other
    View Profile Visit Website
  9. VIP Connections - ProCall Answering Logotype

    VIP Connections - ProCall Answering

    Undisclosed
    Undisclosed
    10 - 49
    Methuen, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Call Center Services
    25% Virtual receptionist
    40% Other
    View Profile Visit Website
  10. Executel Communications Logotype

    Executel Communications

    Undisclosed
    Undisclosed
    10 - 49
    Chelmsford, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    23% Virtual receptionist
    20% Other
    View Profile Visit Website
  11. VIP Connections Logotype

    VIP Connections

    Undisclosed
    Undisclosed
    10 - 49
    Framingham, MA

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    20% Virtual receptionist
    20% Other
    View Profile Visit Website

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