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Top Chat Support Services in Ontario

Ratings Updated: June 1, 2026
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3 Leaders 15 Contenders

29 Companies

Country: Canada
Province: Ontario
Customer Service Outsourcing: Chat Support Services

List of the Top Ontario Chat Support Companies

  • ContactPoint 360 Logotype

    4.8 6 reviews
    Premier Verified
    $1,000+
    $25 - $49 / hr
    1,000 - 9,999
    Toronto, Canada

    Services provided

    29% Customer Service Outsourcing
    41% Call Center Services
    19% Back Office Outsourcing +1
    11% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    45% Phone Support Services
    20% Email Support Services +1
    10% Order Processing & Taking

    ContactPoint 360 is a Customer Service BPO and outsourcing company specializing in call center solutions and remote customer care. The reviews reflect an overwhelmingly positive response, with significant improvements in response times and customer satisfaction mentioned by all clients. Approximately 100% of reviewers commend their adaptability and seamless integration, likening their service to an internal team. Some suggest enhanced reporting detail would add further value.

    See all 6 projects

    Reviews mention Great project management

    Clients consistently praised ContactPoint 360 for their exceptional project management, highlighting their ability to deliver tasks on time and adapt swiftly to changing needs. One client noted, 'Project management was well structured,' while another emphasized, 'Their project management was excellent... proactive in updates.' Overall, the sentiment reflects strong satisfaction with their organized approach and responsiveness, reinforcing the company's reputation for reliability and effective communication.
    • Customer Support/Back-Office Services for Data Solutions Co
      5.0 Jan 13, 2026

      Project management was well structured. Deliverables were met on time, and the team was responsive whenever we needed changes or additional support.

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    2 of 3 reviews are 5 stars
    3 new reviews for Customer Service Outsourcing services
    $10,000 – $49,000 avg. project cost

    Reviewed 3 times in the past 6 months

    Recent reviews for ContactPoint 360 reflect a strong overall sentiment, highlighting their effective project management and commitment to quality. Clients noted improved response times, enhanced customer feedback, and a seamless integration of their team with internal operations. Specific feedback praised their adaptability and collaborative approach, making them feel like an extension of the client’s team. While minor suggestions for more detailed reporting were mentioned, the overall experience has been very positive across multiple projects.
    Read 3 Recent Reviews
    3 of 5 Customer Service Outsourcing reviews are 5 stars
    5 new reviews for Customer Service Outsourcing in past 6 months
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Marketing Agency

    5.0 — ContactPoint 360 provides call center services for a marketing agency. The team manages inbound and outbound call operations, customer email and chat support, and some administrative back-office Read more
    Read 5 Reviews

    Toronto, Canada

    1880 O'Connor Drive
    Toronto, Canada M4A 1W9

    201 - 250

    888-257-9892

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  • Task Virtual Logotype

    4.9 54 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    10% Customer Service Outsourcing
    30% Search Engine Optimization
    10% Back Office Outsourcing +5
    10% Call Center Services
    10% Sales Outsourcing
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Task Virtual is a Customer Support Outsourcing company specializing in enhancing client interactions and improving response times. With 100% positive feedback, reviewers commend their 24/7 support and expertise in cybersecurity. Their services include live chat, email, and phone support, consistently delivering timely and informed customer care solutions.

    See all 54 projects

    Reviews mention Timely

    The feedback regarding Task Virtual's timeliness is overwhelmingly positive. Clients consistently noted that Task Virtual delivered work on schedule and responded promptly to inquiries. For instance, one client highlighted their 'excellent project management' and timely delivery of tasks, while another emphasized their 'consistent communication' and proactive approach to addressing needs. Overall, clients expressed high satisfaction with Task Virtual's ability to meet deadlines, contributing to successful project outcomes.
    • Customer Service Outsourcing for Cybersecurity Service Provider
      5.0 Mar 15, 2025

      They consistently met deadlines and proactively communicated with us to address any concerns or requirements.

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    • Back Office Outsourcing for Marketing Consultancy Firm
      5.0 Mar 15, 2025

      Task Virtual's project management was outstanding; they consistently delivered on deadlines and were always responsive, addressing our needs with efficiency and clarity.

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    • SEO Services for Financial Services Company
      5.0 Sep 13, 2025

      Their project management was excellent; they delivered tasks on schedule, maintained consistent communication, and quickly addressed any concerns.

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    • SEO Services for Pest Control Company
      5.0 Dec 17, 2025

      Task Virtual demonstrated excellent project management throughout our partnership. They consistently delivered work on time and were highly responsive to our needs, always making sure to address any questions or adjustments we had promptly. Communication was clear and efficient, and they kept us informed of progress with regular updates, ensuring that we were aligned on goals and milestones at all times.

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    1 of 1 Customer Service Outsourcing reviews are 5 stars
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Travel Company

    5.0 — Task Virtual provides call center services for a travel company. The team handles inbound calls, addresses booking inquiries, offers multilingual support, resolves end customer issues, and logs Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (9) $10,000 to $49,000 (3) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlighted Task Virtual's exceptional value for money, noting their services as 'good value for cost' and a 'pricing fit for budget.' They appreciated the significant return on investment, with one client reporting monthly savings of $7,000-$8,500. Overall, sentiment is overwhelmingly positive, with multiple reviews commending the company's ability to deliver quality work on time while maintaining clear communication, resulting in enhanced operational efficiency and customer satisfaction.
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    Toronto, Canada

    100 Madison Avenue
    Toronto, Canada M5R 2S4

    2 - 5

    +1 3472846666

    See All Locations (12)
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  • 24H Virtual Logotype

    5.0 13 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada

    Services provided

    20% Customer Service Outsourcing
    50% Call Center Services
    20% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    20% Chat Support Services
    60% Phone Support Services
    10% Email Support Services +1
    10% Order Processing & Taking

    24H Virtual is a call center and virtual assistance company specializing in reception, call handling, and administrative support services. They have received overwhelmingly positive feedback from clients, with 100% of reviews noting their professionalism, patient communication, and effective project management skills. Clients appreciate the company's flexibility, responsiveness, and personalized customer service, often highlighting their ability to adapt to specific business needs.

    See all 13 projects

    Reviews mention Dedicated

    Clients express high satisfaction with 24H Virtual's dedication and involvement in their projects. One review highlights the company's commitment to understanding client needs and maintaining seamless communication, stating, "Their dedication and involvement in making the experience easy are impressive." Overall, the sentiment reflects a strong appreciation for 24H Virtual's collaborative approach and willingness to adapt, fostering a respectful and effective partnership.
    • Customer Service for Nonprofit Health Organization
      5.0 Mar 25, 2021

      Their dedication and involvement in making the experience easy are impressive. They are result-driven and willing to grow as we grow.

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    Industry Experience

    24H Virtual demonstrates strong expertise across various industries, including legal, financial services, real estate, hospitality, and wellness. Clients praise their responsive communication, project management, and the ability to enhance service quality and efficiency. Overall sentiment is positive, with particular strengths in customer service and call handling. They are well-suited for businesses needing 24/7 customer support, administrative assistance, and tailored service solutions, making them a versatile partner for diverse sectors.

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    Select Industry to see insights

    Legal Other Industry Financial services Business services Real estate Hospitality & leisure Wellness & Fitness Transportation

    Average Project Cost Breakdown

    Less than $10,000 (10) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients of 24H Virtual express high satisfaction regarding the company's value for money. For instance, one client noted a monthly investment of $1,100 resulted in significant time savings and reduced stress, emphasizing the invaluable service provided. Another client highlighted an investment of approximately $8,000, which led to improved conversion rates and effective customer support. Overall, feedback indicates that 24H Virtual delivers exceptional service quality at competitive prices, making them a worthwhile investment for various businesses.
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    Canada (10) United States (3)
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  • Omnie Integrated Services Inc. Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    75% Customer Service Outsourcing
    25% Back Office Outsourcing

    Focus Areas

    34% Chat Support Services
    33% Email Support Services
    33% Phone Support Services

    Omnie Integrated Services Inc. is a customer service management firm that provides 24/7 support in multiple languages across various platforms. Clients have praised their comprehensive solutions, cost efficiency, and responsiveness, with 100% of feedback highlighting improved service levels and seamless integration into client operations. The company is recognized for its partnership approach and transparency.

    See all 1 projects

    Industry Experience

    Omnie Integrated Services Inc. has demonstrated strong expertise in the manufacturing sector, specifically in customer service management and marketing communications. Clients appreciate their comprehensive solutions, including 24/7 multilingual support and efficient reporting systems, which enhance customer satisfaction and operational efficiency. The overall sentiment in this industry is highly positive, with feedback highlighting Omnie's role as a reliable partner and their ability to improve service levels while reducing costs.

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    Select Industry to see insights

    Manufacturing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have praised Omnie Integrated Services Inc. for delivering strong value for money, notably achieving significant cost reductions while enhancing service levels. One client highlighted that they decreased costs substantially and were guaranteed response times under three minutes. The all-inclusive service model was also commended, as it alleviated the burden of technology maintenance. Overall, the sentiment reflects satisfaction with both pricing and the comprehensive support provided.
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    Toronto, Canada

    200 – 150 King St. W.
    Toronto, Canada M5H 1J9

    76 - 100

    +1 (833) 665-1533

    See All Locations (4)
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  • ZRAFTED Logotype

    5.0 3 reviews
    Undisclosed
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Services provided

    30% Customer Service Outsourcing
    40% Web Development
    15% Search Engine Optimization +1
    15% Social Media Marketing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    ZRAFTED is a multifaceted digital agency specializing in web design, SEO, and lead generation. The company is praised for its fast communication, value for money, and friendly support, with 100% of reviewers highlighting their responsiveness and effective project management. Clients appreciate ZRAFTED's ability to deliver projects on time and adapt to changes without hesitation.

    See all 3 projects

    Reviews mention Easy to work with

    Clients consistently praise ZRAFTED for their exceptional ease of collaboration. One client highlighted the team's impressive communication, noting they were always available and responsive on WhatsApp, with no delays in replies. Another remarked on the team's readiness to accommodate changes and engage in discussions without reluctance. Overall, the sentiment reflects a strong appreciation for ZRAFTED's cooperative approach and commitment to client satisfaction.
    • BPO for Wealth Management Company
      5.0 Jul 30, 2022

      They were always available over WhatsApp. I did not have to wait at all for any replies. There were no delays or irresponsibility by any of their team member. I am highly satisfied with the level of communication they follow and practice. The team's level of communication and the way they were always ready to cooperate with you were impressive. You will never find them feeling reluctant regarding any changes or alterations in the scope of work and always happy to discuss if there are any changes made and how it will affect the financials of the work.

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    Industry Experience

    ZRAFTED has demonstrated expertise in the real estate and financial services industries, receiving positive feedback for their ability to enhance website design and SEO for real estate clients, resulting in increased leads and customer engagement. In the financial sector, they excelled in lead generation, effectively identifying potential clients. Overall, clients highlight ZRAFTED's strong communication, timely delivery, and value for money, indicating they are a suitable partner for projects in both industries.

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    Select Industry to see insights

    Real estate Financial services

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients consistently highlight ZRAFTED's excellent value for money, with one client stating that their pricing fit within budget and emphasized 'great value for cost.' Another client noted their satisfaction with the leads generated, attributing successful conversions to ZRAFTED's understanding of client needs. Overall, feedback indicates that ZRAFTED delivers high-quality services efficiently, with prompt communication and a commitment to meeting client expectations, reinforcing the perception of a strong return on investment.
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    Canada (1) United States (1)
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  • Callnovo Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Markham, Canada

    Services provided

    25% Customer Service Outsourcing
    50% Call Center Services
    25% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Callnovo is a call center company founded in 2004. Their team focuses on Call Center Services and Customer Service Outsourcing.

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  • 3C Contact Services Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Vaughan, Canada

    Services provided

    31% Customer Service Outsourcing
    46% Call Center Services
    13% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    41% Chat Support Services
    30% Order Processing & Taking
    29% Phone Support Services

    3C Contact Services , a midsize phone answering service, is based in Vaughan, Canada. Their services include Call Center Services and Customer Service Outsourcing.

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  • Bill Gosling Outsourcing Logotype

    Not yet reviewed

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Newmarket, Canada

    Services provided

    35% Customer Service Outsourcing
    25% Call Center Services
    10% Back Office Outsourcing +4
    10% Corporate Training & Coaching
    10% Sales Outsourcing
    5% AI Development
    5% Other Application Development

    Focus Areas

    14% Chat Support Services
    43% Phone Support Services
    33% Order Processing & Taking +1
    10% Email Support Services

    Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.

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  • PROSOLUTIONS BPO Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Ajax, Canada

    Services provided

    40% Customer Service Outsourcing
    30% Sales Outsourcing
    10% Back Office Outsourcing +4
    5% Document Digitization & Management
    5% Finance & Accounting Outsourcing (FAO)
    5% IT Managed Services
    5% IT Strategy Consulting

    Focus Areas

    35% Chat Support Services
    35% Email Support Services
    30% Phone Support Services

    PROSOLUTIONS BPO is a Customer Service Outsourcing company founded in 2014. Their services include Customer Service Outsourcing and Sales Outsourcing.

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  • Simpro Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Toronto, Canada

    Services provided

    10% Customer Service Outsourcing
    40% Back Office Outsourcing
    40% Call Center Services +1
    10% Sales Outsourcing

    Focus Areas

    100% Chat Support Services

    Simpro Solutions is a Back Office Outsourcing company. The Toronto, Canada-based firm specializes in Back Office Outsourcing and Call Center Services.

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  • Millenium1 Solutions Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Toronto, Canada

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% IT Managed Services

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Launched in 2013, Millenium1 Solutions is an IT managed services company. The company focuses on IT managed services and Call Center Services, and is large.

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  • NCRi Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Mississauga, Canada

    Services provided

    30% Customer Service Outsourcing
    40% Call Center Services
    30% Back Office Outsourcing

    Focus Areas

    20% Chat Support Services
    60% Phone Support Services
    20% Email Support Services

    NCRi is an answering service company established in 2008. The firm focuses on Call Center Services and Back Office Outsourcing.

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  • WorkStaff360 Logotype

    5.0 21 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    15% Customer Service Outsourcing
    20% Staffing
    15% Back Office Outsourcing +4
    15% HR Outsourcing
    15% Recruitment Process Outsourcing
    15% Sales Outsourcing
    5% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    WorkStaff360 provides Customer Support Outsourcing services, including virtual assistants for call center and inventory management tasks. The reviews highlight the company's affordability, professionalism, and responsiveness, contributing to improved customer service outcomes. Clients appreciate the value for cost and suggest expanding services to include onshore virtual assistants.

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  • HireAway Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Corporate Travel Management

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    HireAway is a call center company founded in 2019. Their services include Call Center Services and Back Office Outsourcing.

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  • WeetyChat, Inc Logotype

    Not yet reviewed

    $25,000+
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Services provided

    10% Customer Service Outsourcing
    30% Digital Strategy
    25% Branding +2
    20% Conversion Optimization
    15% Marketing Strategy

    Focus Areas

    90% Chat Support Services
    10% Email Support Services

    WeetyChat, Inc is a Digital Strategy company. The small Toronto, Canada-based team provides Digital Strategy and Branding. The firm was launched in 2022.

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  • Task Network Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Toronto, Canada

    Services provided

    17% Customer Service Outsourcing
    23% Back Office Outsourcing
    20% Accounting +3
    20% Call Center Services
    10% IT Managed Services
    10% Transcription

    Focus Areas

    46% Chat Support Services
    27% Order Processing & Taking
    27% Phone Support Services

    Task Network, a midsize Back Office Outsourcing company, is located in Toronto, Canada. Their services include Back Office Outsourcing and Accounting.

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  • @liveconx Logotype

    4.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cornwall, Canada

    Services provided

    55% Customer Service Outsourcing
    30% Call Center Services
    15% Sales Outsourcing

    Focus Areas

    45% Chat Support Services
    28% Order Processing & Taking
    27% Phone Support Services

    @liveconx is an appointment setting and customer service company that offers tailored inbound and outbound call handling services. Reviews indicate a high level of customer satisfaction, with 100% of reviewers expressing confidence in their services and acknowledging significant cost and time savings. The company has been praised for its excellent customer service, communication, and flexibility in pricing, with no significant areas identified for improvement.

    See all 3 projects

    Reviews mention High-quality work

    The feedback regarding @liveconx highlights a strong sentiment towards their high-quality work. Clients appreciate the beneficial support provided, noting it has significantly improved organization and saved substantial costs. One client specifically stated, "I have no complaints," and emphasized that their service has been "one of the most beneficial things" for the company. Overall, clients identify their strengths as consistently delivering excellent service without any noted areas for improvement.
    • Appointment Setting for Transportation Business
      5.0 Dec 24, 2017

      I have no complaints. Their help has been very beneficial. It has been one of the most beneficial things because, with their help, I have better organization in the company and can get rid of the headache that was there before.

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    Industry Experience

    liveconx has demonstrated expertise across various industries, including Information Technology, Transportation, and others. Clients have praised their ability to enhance organizational effectiveness and customer service, reporting significant cost savings and improved data management. Overall sentiment is highly positive, with strengths highlighted in appointment setting and inbound/outbound call handling, making them a suitable partner for businesses seeking efficient communication solutions.

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    Information technology Transportation Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have generally expressed satisfaction with @liveconx's pricing and the value they receive. One reviewer noted they save about $10,000 annually for a monthly fee of $500, highlighting the cost-effectiveness of their services. Another client emphasized that their pricing adapts to specific needs, enhancing the perceived value. Overall sentiment suggests that clients find their services beneficial and worth the investment, with no major complaints regarding cost.
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    Dallas, Texas (1) North Bergen, New Jersey (1) Saint Albans, New York (1)
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  • Qallus JSR Inc. Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Toronto, Canada

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    In Toronto, Canada, Qallus JSR Inc. Is a phone answering service. Their services include Call Center Services and Back Office Outsourcing.

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  • ActRatio Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Kitchener, Canada

    Services provided

    10% Customer Service Outsourcing
    20% Accounting
    20% Back Office Outsourcing +4
    20% Tax Law
    10% Financial Consulting
    10% Insurance Services & Brokers
    10% Logistics & Supply Chain Consulting

    Focus Areas

    30% Chat Support Services
    40% Phone Support Services
    30% Email Support Services

    Back Office Outsourcing company ActRatio was established in 2018. The team provides Back Office Outsourcing and Accounting and is located in Kitchener, Canada.

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  • VirtualAssistants.ca Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49
    Toronto, Canada

    Services provided

    20% Customer Service Outsourcing
    30% Back Office Outsourcing
    20% Finance & Accounting Outsourcing (FAO) +2
    20% Sales Outsourcing
    10% HR Outsourcing

    Focus Areas

    25% Chat Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    25% Phone Support Services

    Get a full-time employee for only CAD $1,099 per month. If you are looking for a superstar marketing, sales, finance, or support hire we have you covered. Use your dedicated virtual assistant to

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  • PW Business Support Services Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9
    Vaughan, Canada

    Services provided

    10% Customer Service Outsourcing
    50% Email Marketing
    40% Business Consulting

    Focus Areas

    30% Chat Support Services
    55% Email Support Services
    15% Order Processing & Taking

    PW Business Support Services is a Vaughan, Canada-based Email Marketing company. Their services include Email Marketing and Business Consulting.

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  • Propcdefender Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Oshawa, Canada

    Services provided

    20% Customer Service Outsourcing
    20% Accounting
    20% Back Office Outsourcing +2
    20% Call Center Services
    20% IT Strategy Consulting

    Focus Areas

    20% Chat Support Services
    50% Phone Support Services
    30% Email Support Services

    Headquartered in Oshawa, Canada and Cheyenne, Wyoming, Propcdefender is an IT strategy consulting company. The team specializes in IT strategy consulting and Call Center Services.

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  • Innovative Vision Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Toronto, Canada

    Services provided

    42% Customer Service Outsourcing
    33% Back Office Outsourcing
    25% Call Center Services

    Focus Areas

    40% Chat Support Services
    30% Order Processing & Taking
    30% Phone Support Services

    Innovative Vision is a midsize Customer Service Outsourcing company. Launched in 2002, the team focuses on Customer Service Outsourcing and Back Office Outsourcing.

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  • AnswerForce Logotype

    4.4 18 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Toronto, Canada

    Services provided

    30% Customer Service Outsourcing
    70% Call Center Services

    Focus Areas

    40% Chat Support Services
    60% Phone Support Services

    AnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.

    See all 18 projects

    Reviews mention Well-organized projects

    Clients have consistently praised AnswerForce for their well-organized project execution. One client noted the 'incredibly simple and thorough' setup process, highlighting the seamless collaboration between teams. Another emphasized the proactive support received in scripting and integration, which resulted in a significant improvement in staff efficiency. Overall, the sentiment reflects a strong satisfaction with AnswerForce's ability to manage projects effectively, ensuring no calls are missed and service levels are maintained.
    • Answering Services for IT Services Firm
      5.0 Nov 16, 2020

      Set-up was incredibly simple and thorough. AnswerForce consultants were incredibly helpful in scripting and integration set-up. AnswerForce and our staff work seamlessly together.

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    Industry Experience

    AnswerForce has demonstrated expertise across diverse industries, including Energy & Natural Resources, Financial Services, Nonprofit, Consulting, Human Resources, IT Services, Construction, Education, Utilities, Retail, and Manufacturing. Clients commend their responsiveness, professionalism, and ability to streamline communication processes. Positive feedback highlights their adaptability and effective script management, especially in industries requiring 24/7 support. Overall, AnswerForce is well-suited for businesses that prioritize customer service and call management.

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    Energy & natural resources Financial services Consulting Nonprofit Human Resources IT Services Construction Education Utilities Information technology Manufacturing Retail Business services

    Average Project Cost Breakdown

    Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

    What Clients Have Said

    Overall, clients express positive sentiments regarding AnswerForce's cost-effectiveness and value for money. Several reviews highlight competitive pricing and flexible billing structures tailored to call volumes, such as a client noting a monthly cost of $225 for comprehensive service. Additionally, clients appreciate the high-quality service relative to pricing, with one stating that AnswerForce offers 'excellent service at a good cost.' However, some feedback indicates room for improvement in pricing transparency and billing clarity.
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    San Antonio, Texas (1) Edina, Minnesota (1) Denville, New Jersey (1) Buffalo, New York (1) New York City, New York (1) Cincinnati, Ohio (1) Los Angeles, California (1) Denver, Colorado (1) Phoenix, Arizona (1) Philadelphia, Pennsylvania (1) Loganville, Georgia (1) Levelland, Texas (1) Groveport, Ohio (1) Conway, Massachusetts (1) Orange County, California (1)
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  • Telestar Communications Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    15% Customer Service Outsourcing
    35% Call Center Services
    35% Sales Outsourcing +1
    15% Back Office Outsourcing

    Focus Areas

    100% Chat Support Services

    Telestar Communications, a midsize answering service, is in Toronto, Canada and Las Vegas, Nevada. The team provides Call Center Services and Sales Outsourcing.

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  • Rezolves Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    10 - 49
    Mississauga, Canada

    Services provided

    50% Customer Service Outsourcing
    50% Call Center Services

    Focus Areas

    20% Chat Support Services
    35% Order Processing & Taking
    30% Phone Support Services +1
    15% Email Support Services

    Rezolves offers a comprehensive suite of services including Customer Support Outsourcing, Order Processing, and Back Office Operations Optimization, complemented by digital marketing expertise. The reviews highlight their professionalism, timely project management, and data-driven strategies leading to increased customer satisfaction and business efficiency. Their holistic approach and adaptability make them a trusted partner for businesses seeking integrated BPO solutions.

    See all 1 projects

    Mississauga, Canada

    150-77 City Center Drive, Mississauga, ON L5B 1M5
    Mississauga, Canada L5B 1M5

    6 - 9

    +1 (416) 648-7581

    See All Locations (2)
    View Profile
  • Swivelt Logotype

    5.0 2 reviews
    $100,000+
    Undisclosed
    10 - 49
    Oakville, Canada

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Back Office Outsourcing +2
    10% Pay Per Click
    10% Search Engine Optimization

    Focus Areas

    25% Chat Support Services
    30% Phone Support Services
    25% Email Support Services +1
    20% Order Processing & Taking

    Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

    See all 2 projects

    Industry Experience

    Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.

    Read All Reviews

    Select Industry to see insights

    Software Information technology

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
    Read All Reviews

    View projects from:

    Indonesia (1) Malaysia (1)

    Oakville, Canada

    1155 North Service Road, West, Unit 11, Suite #16
    Oakville, Canada L6M 3E3

    10 - 15

    See All Locations (16)
    View Profile
  • AdvansisVirtual Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    Toronto, Canada

    Services provided

    10% Customer Service Outsourcing
    30% Back Office Outsourcing
    10% Accounting +5
    10% Email Marketing
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    100% Chat Support Services

    Back Office Outsourcing company AdvansisVirtual was established in 2014. The company offers Back Office Outsourcing and Accounting.

    Read more
    View Profile
  • Corpshore Solutions Logotype

    5.0 2 reviews
    $250,000+
    < $25 / hr
    1,000 - 9,999
    Toronto, Canada

    Services provided

    14% Customer Service Outsourcing
    21% Back Office Outsourcing
    20% Finance & Accounting Outsourcing (FAO) +5
    15% Business Consulting
    10% Financial Consulting
    10% Market Research
    5% BI & Big Data Consulting & SI
    5% Logistics & Supply Chain Consulting

    Focus Areas

    62% Chat Support Services
    38% Email Support Services

    We pride in providing cutting-edge nearshore, offshore and onshore call center services to all small, medium and large scale entreprises looking to leverage top-notch human resource and artificial

    Read more
    See all 2 projects
    View Profile

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Ability to deliver
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Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 24H Virtual
2 Omnie Integrated Services Inc.
3 ZRAFTED

List of the Top 3 Ontario Chat Support Companies

  1. 24H Virtual Logotype

    24H Virtual

    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada

    Ability to deliver

    30.6/40.0
    16.2/20 Reviews
    9.3/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    20% Chat Support Services
    80% Other
    View Profile Visit Website
  2. Omnie Integrated Services Inc. Logotype

    Omnie Integrated Services Inc.

    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Ability to deliver

    23.6/40.0
    16.2/20 Reviews
    1.9/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    75% Customer Service Outsourcing
    34% Chat Support Services
    25% Other
    View Profile Visit Website
  3. ZRAFTED Logotype

    ZRAFTED

    Undisclosed
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Ability to deliver

    26.2/40.0
    16.2/20 Reviews
    5.1/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Chat Support Services
    70% Other
    View Profile Visit Website
  4. Callnovo Logotype

    Callnovo

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Markham, Canada

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Chat Support Services
    75% Other
    View Profile Visit Website
  5. 3C Contact Services Logotype

    3C Contact Services

    $1,000+
    < $25 / hr
    50 - 249
    Vaughan, Canada

    Ability to deliver

    6.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6.7/10 Market Presence

    Service focus

    31% Customer Service Outsourcing
    41% Chat Support Services
    69% Other
    View Profile Visit Website
  6. Bill Gosling Outsourcing Logotype

    Bill Gosling Outsourcing

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Newmarket, Canada

    Ability to deliver

    5.7/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    35% Customer Service Outsourcing
    14% Chat Support Services
    65% Other
    View Profile Visit Website
  7. PROSOLUTIONS BPO Logotype

    PROSOLUTIONS BPO

    Undisclosed
    Undisclosed
    10 - 49
    Ajax, Canada

    Ability to deliver

    6.4/40.0
    0/20 Reviews
    1.8/10 Clients & Experience
    4.7/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    35% Chat Support Services
    60% Other
    View Profile Visit Website
  8. Simpro Solutions Logotype

    Simpro Solutions

    $1,000+
    < $25 / hr
    250 - 999
    Toronto, Canada

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    100% Chat Support Services
    90% Other
    View Profile Visit Website
  9. Millenium1 Solutions Logotype

    Millenium1 Solutions

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Toronto, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Chat Support Services
    75% Other
    View Profile Visit Website
  10. NCRi Logotype

    NCRi

    Undisclosed
    Undisclosed
    50 - 249
    Mississauga, Canada

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    20% Chat Support Services
    70% Other
    View Profile Visit Website
  11. WorkStaff360 Logotype

    WorkStaff360

    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Ability to deliver

    5.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    6/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    25% Chat Support Services
    85% Other
    View Profile Visit Website
  12. HireAway Logotype

    HireAway

    Undisclosed
    < $25 / hr
    50 - 249
    Toronto, Canada

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Chat Support Services
    75% Other
    View Profile Visit Website
  13. WeetyChat, Inc Logotype

    WeetyChat, Inc

    $25,000+
    $50 - $99 / hr
    10 - 49
    Toronto, Canada

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    90% Chat Support Services
    90% Other
    View Profile Visit Website
  14. Task Network Logotype

    Task Network

    $1,000+
    < $25 / hr
    250 - 999
    Toronto, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    17% Customer Service Outsourcing
    46% Chat Support Services
    83% Other
    View Profile Visit Website
  15. @liveconx Logotype

    @liveconx

    $1,000+
    < $25 / hr
    50 - 249
    Cornwall, Canada

    Ability to deliver

    20.2/40.0
    13/20 Reviews
    2.1/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    45% Chat Support Services
    45% Other
    View Profile Visit Website
  16. Qallus JSR Inc. Logotype

    Qallus JSR Inc.

    $1,000+
    < $25 / hr
    10 - 49
    Toronto, Canada

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Chat Support Services
    75% Other
    View Profile Visit Website
  17. ActRatio Logotype

    ActRatio

    $1,000+
    < $25 / hr
    50 - 249
    Kitchener, Canada

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    30% Chat Support Services
    90% Other
    View Profile Visit Website
  18. VirtualAssistants.ca Logotype

    VirtualAssistants.ca

    $1,000+
    < $25 / hr
    10 - 49
    Toronto, Canada

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    25% Chat Support Services
    80% Other
    View Profile Visit Website

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Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

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Guide to Call Center Outsourcing

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Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

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How To Hire a Call Center in 4 Steps

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Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

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