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Top BPO Companies in Lubbock

Ratings Updated: November 13, 2026
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2 Leaders 7 Contenders

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9 Companies

Country: United States
State: Texas
City: Lubbock

List of the Top Lubbock BPO Services

  • Featured

    What are Featured Providers?

    Unity Communications Logotype

    Unity Communications

    4.9 48 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Lubbock, United States

    Services provided

    25% Back Office Outsourcing
    15% Employer of Record (EOR) Services
    10% Call Center Services +5 services
    10% Customer Service Outsourcing
    10% HR Outsourcing
    10% IT Staff Augmentation
    10% Recruitment Process Outsourcing
    10% Sales Outsourcing

    Unity Communications specializes in providing customer service, administrative support, and technical troubleshooting. The company is frequently praised for its excellent communication, responsiveness, and high standards, with a notable focus on aligning with client values. Approximately 90% of reviews highlight their timely delivery and positive impact on client operations, although a few suggest refining candidate selection and evaluation methods for improved outcomes.

    See all 48 projects

    Reviews mention Positive attitude

    Unity Communications has received highly positive feedback regarding their team’s attitude and work ethic. Clients have praised the company's personnel as the 'happiest and hardest working group of people' they have encountered, attributing their success to Unity Communications' positive culture. One client noted that the team's proactive approach and willingness to work extra hours has led to impressive results, including increased sales and efficient communication. Overall, the sentiment reflects deep satisfaction with Unity Communications' commitment to their clients.
    • Customer Support Services for Private Equity Group
      5.0 Mar 11, 2022

      They really care about their people and it shows. Everyone from Unity is cheerful, upbeat, and positive, on all levels. They guarantee that we will like who they hire for us.

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    Industry Experience

    Unity Communications has received positive feedback across various industries, including Hospitality & Leisure, Medical, Manufacturing, Telecommunications, and Retail. The company is praised for its responsiveness, effective communication, and ability to meet project goals. In the Medical industry, clients appreciate their support in revenue cycle management and administrative tasks, while in Hospitality, they are valued for their troubleshooting capabilities. Overall, Unity Communications is recognized for its expertise in managing customer service operations and enhancing operational efficiency, making it a strong candidate for businesses in these sectors.

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    Select Industry to see insights

    IT Services Manufacturing Medical Dental Hospitality & leisure Wellness & Fitness Healthcare Telecommunications Agriculture Information technology Supply Chain, Logistics, and Transport Utilities Advertising & marketing Retail Media Food & Beverages Beauty & Cosmetics Consulting Education Other industries Other Industry Software Consumer Products

    Average Project Cost Breakdown

    $10,000 to $49,000 (10) $50,000 to $199,999 (7) Less than $10,000 (5) $200,000 to $999,999 (1)

    What Clients Have Said

    Unity Communications has received positive feedback regarding its cost and value for money, with multiple clients highlighting that their pricing fits within budget while delivering good value. One client noted that Unity Communications provided 'double the effectiveness and efficiency of the work for a fraction of its cost,' while another emphasized their 'good value for cost.' Overall, clients appreciate the alignment of Unity Communications' services with their financial expectations, indicating a strong sentiment towards the company's pricing strategy.
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    View projects from:

    United States (38) Australia (1) Canada (1) Ireland (1)
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    tracking image
    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Lubbock, United States

    Services provided

    25% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

    See all 28 projects

    Reviews mention Experienced

    Overall, client feedback regarding Hugo Inc.'s experience highlights their exceptional performance in project delivery and customer support. One client noted their proactive approach and timely delivery, which helped reduce customer support tickets by over 50%. Additionally, the detailed work and seasoned professionals contributed positively to campaign success, with flexible agent allocation optimizing efficiency. The sentiment is overwhelmingly positive, with no reported areas for improvement.
    • Content Mktg & Call Center Services for Cashback Gaming Co
      5.0 Aug 23, 2023

      Hugo impressed us with: Quality and Detail: Their work reflected meticulous attention to detail, consistently delivering excellent outcomes. Experienced Agents: Sourcing agents are seasoned professionals, contributing to campaign success. Dynamic Scalability: Hugo's flexible agent allocation adapts to campaign needs, optimizing efficiency and cost-effectiveness.

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    Industry Experience

    Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.

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    Select Industry to see insights

    Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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    TDCX Logotype

    TDCX

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    Serves Lubbock, United States

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2 services
    10% Call Center Services
    10% Content Moderation Services

    TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

    See all 12 projects

    Reviews mention Unique expertise

    Clients commend TDCX for their unique expertise in managing complex quality evaluations and customer support operations. One client highlighted their 'creative problem-solving' and 'innovative value-add propositions,' while another praised their 'strong problem-solving skill set' and proactive approach to identifying opportunities. Overall, the sentiment reflects a strong appreciation for TDCX's autonomy, reliability, and the exceptional outcomes they deliver, reinforcing their reputation as a trusted partner in the APAC region.
    • BPO Services for Tech Company
      5.0 May 25, 2022

      This team are highly calibrated and reliable experts, we have benefitted greatly from all of their CI suggestions. Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client.

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    • Call Center Services for Global Tech Company
      5.0 Jun 25, 2021

      TDCX also is globally one of our strongest partners in outperforming on our internal Customer experience audit framework. We have a robust KPI measurement across CSAT, Timeliness, TATs, Customer journey flow, etc and TDCX has delivered across the board with a strong team of experts leading these teams. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.

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    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

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    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
    Read All Reviews

    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)
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  • AnswerLive Logotype

    4.6 7 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Lubbock, TX

    Services provided

    50% Call Center Services
    20% Customer Service Outsourcing
    15% Back Office Outsourcing +1 service
    15% Sales Outsourcing

    AnswerLive is a call center service provider specializing in after-hours and 24/7 answering services. The reviews highlight their professionalism and efficiency, with approximately 83% of reviewers praising their responsiveness and customer service. However, some challenges include communication gaps during team transitions and occasional duplicate messaging. Overall, clients appreciate AnswerLive's dedication to maintaining seamless operations and recommending them for similar service needs.

    See all 7 projects

    Reviews mention Accommodating

    Clients consistently praise AnswerLive for their accommodating nature, particularly in fulfilling last-minute changes to schedules. One client noted, 'AnswerLive is always accommodating,' highlighting their understanding of complex instructions. This sentiment reflects a strong overall appreciation for the company's flexibility and responsiveness, essential for meeting client needs effectively. Despite minor issues with duplicate messages, the emphasis remains on their commitment to providing reliable support during critical times.
    • Call Center Services for Air Conditioning Service Firm
      5.0 Apr 2, 2019

      I find AnswerLive's ability to fulfill our requests for last minute changes to our schedule most impressive. Even though we do our best to plan our technicians for contact in advance, we sometimes have to make last minute changes to cover shifts after hours and on the weekend. AnswerLive is always accommodating. They understand all of our instructions, even when they’re complex at times.

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    Industry Experience

    AnswerLive has received positive feedback across several industries, including Automotive, Utilities, Information Technology, and Business Services. Clients in Automotive appreciate their reliable 24-hour support, though some noted issues with information transfer. In Utilities, they were commended for improving customer management and response times. The Information Technology sector valued their proactive communication and professionalism. Overall, AnswerLive is recognized for its responsiveness and customer care across these industries, making them a strong candidate for clients needing after-hours services.

    Read All Reviews

    Select Industry to see insights

    Information technology Automotive Consumer Products Utilities Healthcare Business services

    Lubbock, TX

    5015 University Avenue, #A8
    Lubbock, TX 79413

    50 - 75

    (800) 472-4495

    See All Locations (3)

    Review Rating from Clients

    4.0/5.0

    Quality

    4.0

    Schedule

    3.8

    Cost

    3.8

    Willing to Refer

    4.5

    Lubbock-based clients praise AnswerLive’s professional after-hours call handling, which helps tire and auto businesses provide 24-hour coverage for roadside needs and commercial fleets. Reviewers value timely information relay and reduced workload, though they note occasional confusion when weekly on-call contacts change.
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  • TAS United Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Lubbock, TX

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    TAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.

    See all 1 projects

    Industry Experience

    TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.

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    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.
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    Lubbock, TX

    1515 Avenue J
    Lubbock, TX 79401

    101 - 150

    See All Locations (3)
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  • Stenocall Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Stenocall is a call center. Founded in 1954, their team focuses on Call Center Services and Customer Service Outsourcing.

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  • Caprock Business Consulting Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    70% Business Consulting
    30% Back Office Outsourcing

    Caprock Business Consulting is a Business Consulting company. They were established in 2016, and their services include Business Consulting and Back Office Outsourcing.

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  • V-tech Environmental Services Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    70% Business Consulting
    30% Customer Service Outsourcing

    V-tech Environmental Services is a Business Consulting company. The firm is in Lubbock, Texas. Their services include Business Consulting and Customer Service Outsourcing.

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  • Stewart SEO Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    25% Back Office Outsourcing
    25% Search Engine Optimization
    25% Social Media Marketing +1 service
    25% Web Design

    Stewart SEO is a Back Office Outsourcing company. They were established in 2002 and provide Back Office Outsourcing and Search Engine Optimization.

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  • Bryan King, CPA Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    80% Accounting
    20% Back Office Outsourcing

    Established in 2008, Bryan King, CPA is a small Accounting company based in Lubbock, Texas. Their team provides Accounting and Back Office Outsourcing.

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  • Oktane Web Factory Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    15% Back Office Outsourcing
    15% E-Commerce Development
    15% IT Managed Services +4 services
    15% Logo
    15% Search Engine Optimization
    15% Web Design
    10% Branding

    Oktane Web Factory is a small Back Office Outsourcing company established in 2014. Their team provides Back Office Outsourcing and E-Commerce Development.

    Read more
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  • Tech-EZ Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    20% IT Managed Services
    20% Mobile App Development
    20% Pay Per Click +3 services
    20% Social Media Marketing
    10% Back Office Outsourcing
    10% Search Engine Optimization

    Tech-EZ, an IT managed services company, was founded in 2019. The firm focuses on IT managed services and Mobile App Development.

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1 AnswerLive
2 TAS United

List of the Top 2 Lubbock BPO Services

  1. AnswerLive Logotype

    AnswerLive

    Undisclosed
    Undisclosed
    50 - 249
    Lubbock, TX

    Ability to deliver

    24.3/40.0
    15/20 Reviews
    5.2/10 Clients & Experience
    4.1/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  2. TAS United Logotype

    TAS United

    Undisclosed
    Undisclosed
    50 - 249
    Lubbock, TX

    Ability to deliver

    20.3/40.0
    16.2/20 Reviews
    0/10 Clients & Experience
    4.1/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  3. Stenocall Logotype

    Stenocall

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  4. Caprock Business Consulting Logotype

    Caprock Business Consulting

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    3.4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    3.4/10 Market Presence

    Service focus

    30% Back Office Outsourcing
    70% Other
    View Profile Visit Website
  5. V-tech Environmental Services Logotype

    V-tech Environmental Services

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Back Office Outsourcing
    70% Other
    View Profile Visit Website
  6. Stewart SEO Logotype

    Stewart SEO

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Back Office Outsourcing
    75% Other
    View Profile Visit Website
  7. Bryan King, CPA Logotype

    Bryan King, CPA

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Back Office Outsourcing
    80% Other
    View Profile Visit Website
  8. Oktane Web Factory Logotype

    Oktane Web Factory

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Back Office Outsourcing
    85% Other
    View Profile Visit Website
  9. Tech-EZ Logotype

    Tech-EZ

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Back Office Outsourcing
    90% Other
    View Profile Visit Website

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