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Top BPO Companies in Lubbock

Ratings Updated: October 4, 2026
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2 Leaders 7 Contenders

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9 Companies

Country: United States
State: Texas
City: Lubbock

List of the Top Lubbock BPO Services

  • Featured

    What are Featured Providers?

    ROI CX Solutions Logotype

    ROI CX Solutions

    4.8 4 reviews
    Premier Verified
    $50,000+
    Undisclosed
    1,000 - 9,999
    Serves Lubbock, United States

    Services provided

    20% Back Office Outsourcing
    20% Call Center Services
    20% Customer Service Outsourcing +4 services
    15% Finance & Accounting Outsourcing (FAO)
    10% Content Moderation Services
    10% Data Annotation Services
    5% HR Outsourcing

    ROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.

    See all 4 projects

    Reviews mention Timely

    Clients have consistently praised ROI CX Solutions for their timely delivery and responsiveness. For instance, DocMJ highlighted that they always deliver on time and effectively manage any issues that arise. Similarly, the hospitality client noted that ROI CX Solutions delivered new hires punctually. Additionally, Techless reported a significant reduction in response times, showcasing their commitment to timely service. Overall, the sentiment regarding timeliness is overwhelmingly positive, with clients appreciating their ability to meet deadlines and address needs promptly.
    • Staffing & Call Center Services for Event Company
      5.0 Jan 16, 2026

      They delivered their new hires on time. Their flexibility and willingness to work on anything we need have been impressive.

      Read Full Review
    • Call Center Services for Software Dev Company
      4.5 Feb 25, 2026

      They’ve delivered on time after the initial hiccups, meeting key milestones despite the challenges. We communicate through virtual meetings, emails, and messaging apps.

      Read Full Review
    • Call Center Services for Medical Marijuana Co
      4.5 Jan 16, 2026

      They always deliver on time and work with us to handle any issues. We communicate via virtual meetings.

      Read Full Review
    Read All Reviews

    Industry Experience

    ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Retail Consumer products & services Medical

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.
    Read All Reviews

    View projects from:

    Austin, Texas (1) Dallas, Texas (1) Shiner, United States (1)
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    tracking image
    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Lubbock, United States

    Services provided

    25% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

    See all 28 projects

    Reviews mention Transparent

    Clients consistently praised Hugo Inc. for their transparency throughout project management. One client highlighted that regular updates and transparent reporting kept them informed and facilitated informed decision-making. Another noted the importance of mutual understanding through active listening, which fostered confidence. Overall, the sentiment is positive, reflecting that Hugo's clear communication and reporting practices significantly contributed to client satisfaction and project success.
    • Outsourced Accounting & Content Writing for IT Services Firm
      4.5 Sep 11, 2023

      They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.

      Read Full Review
    • Accounting Services for Marketing & Venture Capital Firm
      5.0 Aug 24, 2023

      They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.

      Read Full Review
    • Call Center Services for Automotive Company
      5.0 Jun 27, 2024

      Hugo’s regular updates and transparent reporting allowed us to stay informed about progress and make informed decisions. Overall, Hugo's strong project management capabilities were crucial in the successful implementation and ongoing management of our customer engagement initiatives.

      Read Full Review
    Read All Reviews

    Industry Experience

    Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.

    Read All Reviews

    Select Industry to see insights

    Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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    TDCX Logotype

    TDCX

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    Serves Lubbock, United States

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2 services
    10% Call Center Services
    10% Content Moderation Services

    TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

    See all 12 projects

    Reviews mention Trustworthy

    Clients consistently express high levels of trust in TDCX, highlighting their commitment to transparency and collaboration. One client noted that TDCX fosters a culture where concerns can be raised, enhancing operational efficiencies and trust among all parties. Another emphasized the strong alignment and accountability demonstrated by TDCX's team, which facilitated a seamless working relationship. Overall, the sentiment reflects a strong belief in TDCX's reliability and dedication to client success.
    • Customer Service, Security & Risk Assessment for Fintech Co
      5.0 Apr 28, 2022

      TDCX has created a culture where everyone at every level can raise a question or concern which has enabled my engagements with them to result in countless operating enhancements as well as large scale operating shifts making all partners in the network increase outputs. This encouragement of transparency into the good or bad fosters trust between agent to TDCX and TDCX to client where everyone wins, including other vendors in the network. More partners should strive to operate this way.

      Read Full Review
    • BPO Services for E-Commerce Company
      5.0 Mar 31, 2022

      The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. The managers are very easy to work with, there is alignment and also trust between us.

      Read Full Review
    Read All Reviews

    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
    Read All Reviews

    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)
    View Profile Visit Website
  • AnswerLive Logotype

    4.6 7 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Lubbock, TX

    Services provided

    50% Call Center Services
    20% Customer Service Outsourcing
    15% Back Office Outsourcing +1 service
    15% Sales Outsourcing

    AnswerLive is a call center service provider specializing in after-hours and 24/7 answering services. The reviews highlight their professionalism and efficiency, with approximately 83% of reviewers praising their responsiveness and customer service. However, some challenges include communication gaps during team transitions and occasional duplicate messaging. Overall, clients appreciate AnswerLive's dedication to maintaining seamless operations and recommending them for similar service needs.

    See all 7 projects

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally express satisfaction with AnswerLive's pricing and value for money. One client noted an investment of $450 per month, stating it significantly saved time for their in-house team. Another highlighted a yearly expenditure of $15,000–$20,000, emphasizing the service's responsiveness and reliability. Overall, feedback indicates that clients feel the pricing is reasonable given the quality of service provided, with one client mentioning they have not seen price increases over a decade, reinforcing their positive sentiment.
    Read All Reviews

    View projects from:

    Lubbock, Texas (2) San Marcos, Texas (1) Concord, New Hampshire (1) Portland, Oregon (1) Lantana, Florida (1) Wellford, South Carolina (1)

    Lubbock, TX

    5015 University Avenue, #A8
    Lubbock, TX 79413

    50 - 75

    (800) 472-4495

    See All Locations (3)

    Review Rating from Clients

    4.0/5.0

    Quality

    4.0

    Schedule

    3.8

    Cost

    3.8

    Willing to Refer

    4.5

    Clients in the area commend AnswerLive for providing professional, round-the-clock call handling that ensures continuous customer support. They value the company's ability to manage rotating staff and maintain high-quality communication across diverse auto service projects.
    Read Local Reviews
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  • TAS United Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Lubbock, TX

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    TAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.

    See all 1 projects

    Industry Experience

    TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.

    Read All Reviews

    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.
    Read All Reviews

    Lubbock, TX

    1515 Avenue J
    Lubbock, TX 79401

    101 - 150

    See All Locations (3)
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  • Stenocall Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Stenocall is a call center. Founded in 1954, their team focuses on Call Center Services and Customer Service Outsourcing.

    Read more
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  • Caprock Business Consulting Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    70% Business Consulting
    30% Back Office Outsourcing

    Caprock Business Consulting is a Business Consulting company. They were established in 2016, and their services include Business Consulting and Back Office Outsourcing.

    Read more
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  • V-tech Environmental Services Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    70% Business Consulting
    30% Customer Service Outsourcing

    V-tech Environmental Services is a Business Consulting company. The firm is in Lubbock, Texas. Their services include Business Consulting and Customer Service Outsourcing.

    Read more
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  • Stewart SEO Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    25% Back Office Outsourcing
    25% Search Engine Optimization
    25% Social Media Marketing +1 service
    25% Web Design

    Stewart SEO is a Back Office Outsourcing company. They were established in 2002 and provide Back Office Outsourcing and Search Engine Optimization.

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  • Bryan King, CPA Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    80% Accounting
    20% Back Office Outsourcing

    Established in 2008, Bryan King, CPA is a small Accounting company based in Lubbock, Texas. Their team provides Accounting and Back Office Outsourcing.

    Read more
    View Profile
  • Oktane Web Factory Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    15% Back Office Outsourcing
    15% E-Commerce Development
    15% IT Managed Services +4 services
    15% Logo
    15% Search Engine Optimization
    15% Web Design
    10% Branding

    Oktane Web Factory is a small Back Office Outsourcing company established in 2014. Their team provides Back Office Outsourcing and E-Commerce Development.

    Read more
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  • Tech-EZ Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Services provided

    20% IT Managed Services
    20% Mobile App Development
    20% Pay Per Click +3 services
    20% Social Media Marketing
    10% Back Office Outsourcing
    10% Search Engine Optimization

    Tech-EZ, an IT managed services company, was founded in 2019. The firm focuses on IT managed services and Mobile App Development.

    Read more
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1 AnswerLive
2 TAS United

List of the Top 2 Lubbock BPO Services

  1. AnswerLive Logotype

    AnswerLive

    Undisclosed
    Undisclosed
    50 - 249
    Lubbock, TX

    Ability to deliver

    25.7/40.0
    15/20 Reviews
    5.2/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  2. TAS United Logotype

    TAS United

    Undisclosed
    Undisclosed
    50 - 249
    Lubbock, TX

    Ability to deliver

    21.7/40.0
    16.2/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  3. Stenocall Logotype

    Stenocall

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  4. Caprock Business Consulting Logotype

    Caprock Business Consulting

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    30% Back Office Outsourcing
    70% Other
    View Profile Visit Website
  5. V-tech Environmental Services Logotype

    V-tech Environmental Services

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Back Office Outsourcing
    70% Other
    View Profile Visit Website
  6. Stewart SEO Logotype

    Stewart SEO

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Back Office Outsourcing
    75% Other
    View Profile Visit Website
  7. Bryan King, CPA Logotype

    Bryan King, CPA

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Back Office Outsourcing
    80% Other
    View Profile Visit Website
  8. Oktane Web Factory Logotype

    Oktane Web Factory

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Back Office Outsourcing
    85% Other
    View Profile Visit Website
  9. Tech-EZ Logotype

    Tech-EZ

    Undisclosed
    Undisclosed
    2 - 9
    Lubbock, TX

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Back Office Outsourcing
    90% Other
    View Profile Visit Website

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