Top BPO Companies in Hawaii
0 Leaders 12 Contenders
12 Companies
List of the Top Hawaii BPO Services
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$50,000+Undisclosed1,000 - 9,999Serves HawaiiServices provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +4 services15% Finance & Accounting Outsourcing (FAO)10% Content Moderation Services10% Data Annotation Services5% HR OutsourcingSee all 6 projectsROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.
Reviews mention Creative
Clients have praised ROI CX Solutions for their creative collaboration and adaptability in enhancing customer support operations. One review highlighted their ability to seamlessly adjust to unique tech stack requirements and maintain consistent communication, significantly improving user experience. The company demonstrated a commitment to client satisfaction, resulting in measurable improvements in response times and customer ratings. Overall, the sentiment reflects a strong appreciation for ROI CX Solutions' innovative approach to problem-solving and operational efficiency.-
Call Center Services for Software Dev Company
4.5 Feb 25, 2026ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.
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1 of 2 reviews are 5 stars$10,000 – $49,000 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
ROI CX Solutions has received positive feedback over the last six months, with clients praising their excellent customer service and ability to meet project goals. A Senior Operations Manager noted their innovative approach and ongoing support, while a Senior Director highlighted the team's responsiveness after an initial onboarding challenge. Overall, clients appreciate ROI CX Solutions' commitment to delivering results and maintaining high standards, with no significant areas for improvement identified.Was this helpful?
Industry Experience
ROI CX Solutions has demonstrated expertise across various industries, including medical, retail, hospitality, education, and consumer products services. Clients praised their customer service, responsiveness, and ability to improve operational efficiency, such as reducing call wait times and enhancing customer satisfaction metrics. Overall, sentiment is notably positive, highlighting ROI CX Solutions' adaptability and strong project management skills, making them a suitable choice for organizations seeking support in these sectors.
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Other industries Education Hospitality & leisure Retail Consumer products & services MedicalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
ROI CX Solutions is frequently praised for providing good value for the cost of their services. Clients have noted that their pricing fits within budget constraints while delivering effective solutions. For instance, one client highlighted ROI CX Solutions' ability to help reduce operational costs and improve efficiency without compromising service quality. Overall, the sentiment across reviews indicates that ROI CX Solutions offers competitive pricing relative to the high-quality support and results they deliver.Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves HawaiiServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Personable
Client feedback highlights Hugo Inc.'s personable approach as a significant factor in their success. A manager at Velocity Limited noted that this approach simplified agent training and fostered strong relationships, distinguishing Hugo from typical business process outsourcing firms. Overall, the sentiment is positive, with clients appreciating the team's ability to engage effectively and enhance operational efficiency.-
BPO & Customer Service Support for Financial Services Co
4.5 Jun 27, 2024Their personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$100,000+Undisclosed10,000+Serves HawaiiServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
Reviews mention High-quality work
Clients consistently commend TDCX for delivering high-quality work, demonstrating exceptional efficiency and actionable insights. One client highlighted their team's 'extremely high performing' capabilities in risk assessments, while another noted a 'rapid reduction in cost per case' alongside 'industry-leading CSAT.' TDCX's ability to scale operations without compromising service quality was frequently mentioned, with clients appreciating their commitment to customer experience and proactive support, which has led to improved satisfaction ratings.-
Customer Service, Security & Risk Assessment for Fintech Co
5.0 Apr 28, 2022Our teams with TDCX, specifically under my direction, are extremely high performing in terms of efficiency and quality for human based risk assessments. The TDCX team provide deeply insightful and actionable analysis on a regular basis to aid us in achieving our operational targets and business goals.
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BPO Services for Social Media Platform
4.0 Apr 14, 2022We are impressed with their ability to scale their services and at the same time maintain their quality of service. Great support functions like training, QA & WFM.
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Call Center Services for Tech Company
5.0 Jun 16, 2021TDCX delivers what they promise and exceeds results, even with difficult constraints. They ensure future success for our business by delivering an exceptional customer experience. This is completely in line with our values, including being customer-focused, even though we’re sales support and not post-sales support.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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$1,000+< $25 / hr1,000 - 9,999Honolulu, HI
Services provided
30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +1 service20% IT Staff AugmentationSee all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
Reviews mention Reliable
Clients consistently highlight Connext's reliability in their services, noting their commitment to building strong partnerships. One client emphasized that Connext's recruiting and management processes are dependable, efficiently matching highly talented candidates to their needs. Additionally, the account management team is always accessible, ensuring smooth operations and prompt resolution of any issues. Overall, the sentiment reflects a strong trust in Connext's ability to deliver consistent and high-quality support, contributing positively to client satisfaction and business growth.-
Staff Augmentation for Title & Escrow Company
5.0 Jan 23, 2023The recruiting and management is reliable. Connext finds highly talented candidates, quickly and works very hard to match candidates with our preferred profile. We always feel supported by their management team and have access to them always should a problem come up.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently noted that Connext offers strong value for money, with one reviewer highlighting their 'pricing fit our budget' and another emphasizing the 'cost, expertise, and long-term partnership' they provide. Many clients reported significant improvements in operational efficiency and reduced workloads, indicating that the services received justified their investment. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in Connext's offerings.Was this helpful?
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This provider is fluent in 2 languages:
- English
- Spanish
This provider is available in 7 time zones:
- Hawaii Standard Time (HST)
- Alaska Standard Time (AKST)
- Central Standard Time (CST)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Phoenix Standard Time (PNT)
- Mountain Standard Time (MST)
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See All Locations (5)Honolulu, HI
2432 Sonoma Street
Honolulu, HI 9682210 - 15
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UndisclosedUndisclosed2 - 9Kihei, HI
Services provided
100% Call Center ServicesT C Kokua is a Kihei, Hawaii-based answering service company. Founded in 2002, the team offers Call Center Services.
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UndisclosedUndisclosed10 - 49Honolulu, HI
Services provided
100% Customer Service OutsourcingServpac Inc, a Customer Service Outsourcing company, is in Honolulu, Hawaii. Their services include Customer Service Outsourcing.
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$5,000+$200 - $300 / hr2 - 9Wailea-Makena, HI
Services provided
20% BI & Big Data Consulting & SI20% Business Consulting20% Cloud Consulting & SI +4 services20% IT Strategy Consulting10% Other IT Consulting and SI5% Document Digitization & Management5% Sales OutsourcingStellarus Group is an IT strategy consulting company. The Wailea-Makena, Hawaii-based agency specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Honolulu, HI
Services provided
62% Customer Service Outsourcing20% Call Center Services18% Back Office OutsourcingSmall Customer Service Outsourcing company Envision Networked Solutions, is located in Honolulu, Hawaii. The team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Keaau, HI
Services provided
50% Back Office Outsourcing50% Document Digitization & ManagementMicro-Imaging-Hawaii is a Back Office Outsourcing and Document Digitization & Management company. Their services include Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Honolulu, HI
Services provided
40% Call Center Services30% Accounting30% Back Office OutsourcingPrecision Business Support is a call center company. Their small team is located in Honolulu, Hawaii. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Honolulu, HI
Services provided
60% Translation20% Document Digitization & Management20% TranscriptionAloha Data Services is a Translation company. Founded in 2001, their team specializes in Translation and Transcription.
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UndisclosedUndisclosed10 - 49Honolulu, HI
Services provided
100% Call Center ServicesAnswering service Physicians Exchange Of Honolulu Inc is based in Honolulu, Hawaii. Launched in 1939, the team specializes in Call Center Services.
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UndisclosedUndisclosed10 - 49Waianae, HI
Services provided
100% Call Center ServicesDAS Hawaii, a telephone answering service, is in Waianae, Hawaii. Founded in 2015, the team specializes in Call Center Services.
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UndisclosedUndisclosed2 - 9Kailua-Kona, HI
Services provided
25% Accounting25% Back Office Outsourcing25% Call Center Services +1 service25% Commercial Property ManagementSuite Possibilities LLC, a small call center company, is in Kailua-Kona, Hawaii. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Honolulu, HI
Services provided
20% Business Consulting20% Search Engine Optimization20% Web Design +4 services10% Accounting10% Corporate Training & Coaching10% Marketing Strategy10% Sales OutsourcingQuality Consultation Service is a SEO services firm. Their small team is based in Honolulu, Hawaii and focuses on Search Engine Optimization and Web Design. The agency was established in 2020.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
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Ability to Deliver considers three criteria:
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List of the Top Hawaii BPO Services
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UndisclosedUndisclosed2 - 9Kihei, HI
Ability to deliver
3.9/40.00/20 Reviews0/10 Clients & Experience3.9/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed10 - 49Honolulu, HI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$200 - $300 / hr2 - 9Wailea-Makena, HI
Ability to deliver
3/40.00/20 Reviews0/10 Clients & Experience3/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed10 - 49Honolulu, HI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Keaau, HI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Honolulu, HI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
UndisclosedUndisclosed2 - 9Honolulu, HI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
UndisclosedUndisclosed10 - 49Honolulu, HI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed10 - 49Waianae, HI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Kailua-Kona, HI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed2 - 9Honolulu, HI
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$1,000+< $25 / hr1,000 - 9,999Honolulu, HI
Ability to deliver
33.5/40.016.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
50% Back Office Outsourcing50% Other
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