Name: Unity Communications
Address: 1530 E Williams Field Rd, 201-48, Gilbert, United States, AZ, 85295, US
Telephone: 6027403991
Price range: < $25
Rating: 4.9

An award winning global BPO based in the USA

Headquartered in Gilbert, Arizona - We are a USA Based international BPO with centers in the US, Philippines, Mexico, and Costa Rica - for both nearshore and offsore coverage. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are especially skilled at creating a complete seamless customer experience via complex IT, PBX, and Virtual networks in order for your company to have a global presence of large companies, but small and flexible as a startup. At Unity Communications - we help all of our clients exceed their mission goals by allowing their core staff to focus on what makes them special and leaders in their industries.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Gilbert, AZ
Year founded
Founded 2009

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.7 /5

What Clients Have Said

Unity Communications offers good value for cost, with pricing fitting clients' budgets across various sectors. Specific project costs include a $2,500 monthly fee for bookkeeping services. Clients appreciate their reliability and responsiveness, often highlighting effective communication and project management.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 28 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Unity Communications Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.8
Cost 4.7
Willing to Refer 4.8

Top Mentions

Review Highlights

Comprehensive BPO Services

The company offers a wide range of BPO services, from customer service and data entry to content writing and IT support. Clients value their ability to handle diverse tasks, enabling them to focus on core business activities.
Challenges with Recruitment and Transition

Some clients noted challenges with the recruitment process and transitions of team leads, citing the need for smoother handoffs and clearer communication during these changes.
Proficient in Staff Augmentation

Unity Communications excels in providing well-trained staff for various roles, helping clients scale operations efficiently. Their detailed recruitment process ensures high-quality candidates that align with client requirements.
Positive Work Culture

The company is noted for its positive work culture, which reflects in the cheerful and motivated demeanor of its team members. This culture contributes to high levels of client satisfaction and successful project outcomes.
High-Quality Content and Data Services

Unity Communications delivers high-quality content writing and data management services. Clients highlight their ability to produce engaging and accurate content and manage data effectively, contributing to business growth.
Efficient Process Implementation

Unity Communications is praised for implementing efficient processes, such as ticketing systems and SLAs, which streamline operations and enhance service delivery. Their proactive approach to problem-solving is well-regarded.

Was this helpful?

Unity Communications Reviews

Submit a Review

Other IT Consulting and SI
$10,000 to $49,999
Mar. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their responsiveness and attention to detail are impressive."

Apr 23, 2021

Partner Support Manager,

Ryan Herrmann

Telecommunications
Sandy, Utah
201-500 Employees
Online Review
Verified

Unity Communications provided IT and consulting services for a telecommunications company, focusing on customer's needs. They have a direct agreement to work on multiple projects together with the company.

Unity Communications’ work satisfied the customer, meeting the expectations of the client. Their great understanding of the task at hand ensures quality results. The team's responsiveness and thoroughness keep the partnership going.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We work Directly with Unity Communications to find solutions for customers in need of Telecommunication assistance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

IT Consultation

What were your goals for this project?

Find a solution that fits the customer's needs

SOLUTION

How did you select Unity Communications?

Unity Communications has a Direct agreement to work with our company

Describe the project in detail.

Our relationship is ongoing, we work in tandem with each other on multiple projects

What was the team composition?

Unity Communications has a well rounded team of specialist able to assist with any opportunity

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer satisfaction

How effective was the workflow between your team and theirs?

Everyone at Unity Communications is aware of their role, and knows exactly what needs to be done to succeed

What did you find most impressive about this company?

Their responsiveness and attention to detail are impressive.

Are there any areas for improvement?

None

RATINGS

5.0

"11/10"

Other IT Consulting and SI
$50,000 to $199,999
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The depth of knowledge they brought to our team was impressive."

Sep 23, 2020

Director of Sales for Go Technology Management

Benjamin Harmath

Other industries
Atlanta, Indiana
11-50 Employees
Online Review
Verified

To improve client delivery service, a telecommunication consulting firm hired Unity Communications. The team provides ongoing consulting work and overflow on order processing.

Unity Communications completed the project earlier than what the client expected. The team provided exceptional communication throughout the process.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

am the Director of Sales and oversee the sales team for a full-service Telcom consulting firm. We work with all major providers to offer our clients several options for any and all Telcom related projects. I

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

We've brought unity in for consulting work as well as overflow on order processing.

What were your goals for this project?

We had several goals, mainly around delivering services to clients on time and correctly.

SOLUTION

How did you select Unity Communications?

We interviewed several firms and found their attention to detail and overall knowledge to be the best for our project.

Describe the project in detail.

We brought in Unity to oversee a Telcom audit that involved correctly pricing current services, and negotiating better prices for new service.

What was the team composition?

N/a

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We completed the project faster than expected and have engaged Unity for other ongoing projects.

How effective was the workflow between your team and theirs?

Exceptional

What did you find most impressive about this company?

The depth of knowledge they brought to our team.

Are there any areas for improvement?

Not at this time.

RATINGS

5.0

IT Managed Services
Less than $10,000
July - Nov. 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were always available for help and the follow up has been wonderful."

Sep 24, 2019

Regional Vice President, Telecommunications Firm

Anonymous

Other industries
Novato, California
5,001-10,000 Employees
Online Review
Verified

Unity Communications implemented mobile device management for third-party clients. They also oversaw wireless security across all devices.

Thanks to Unity Communications' work, the third-party customer has expressed interest in further business. Due to the team's availability and frequent follow-ups, the workflow was very effective.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a RVP for a telecommunications company who provides telcom solutions to businesses. I have been in the business for over 20 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

I have worked with Unity Communications to run my RFP on wireless devices as well as MDM for my clients who have needs in cellular/wireless device space.

What were your goals for this project?

To secure the best pricing and project management for my client for wireless security or MDM.

SOLUTION

How did you select this vendor?

Three venders were selected and demos were scheduled with the client to review capabilities on each platform. A RFP was put together and all venders were invited to submit final pricing. There was a clear winner as far as capabilities were concerned and Unity was able to get the pricing where we needed to be to win the deal.

Describe the project in detail.

MDM for both cell phones, laptops and IPads

What was the team composition?

I worked directly with the PM at Unity.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer very interested in proceeding with the project

How effective was the workflow between your team and theirs?

At this point in the project-it has been great!

What did you find most impressive about this company?

They were always available for help and the follow up has been wonderful.

Are there any areas for improvement?

None that I can think of...

RATINGS

5.0

Business Consulting
Less than $10,000
Feb. 2014 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I just tell my admin what needs to be done on the phone, and it just gets done."

Jun 18, 2019

Owner & Founder, Felicia's World

Felicia Brenoe

Other industries
Chandler, Arizona
1-10 Employees
Online Review
Verified

Unity Communications provides administrative services on an ongoing basis. They handle all shipping processes, customer service correspondence, and social media marketing.

The team was able to master the role in just two weeks. They provide simple, efficient assistance at an excellent rate.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner and creative director for Felicia's world. We are a small arts and crafts company that specializes in hand crafts such as quilts, fabric, kids projects, and design. We publish in many popular magazines around the world and basically enjoy making the world a prettier place.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

I am NOT an admin person. Spreadsheets, e-commerce, and all the paperwork needed to do business on a day to day basis is something I hated doing. Unity Communications takes care of all of the administrative work for my business so I can just concentrate on what I do well.

What were your goals for this project?

My goals were simple. I wanted to create more and not handle admin tasks. I just tell my admin what needs to be done on the phone, and it just gets done.

SOLUTION

How did you select this vendor?

My web designer referred them over to us.

Describe the project in detail.

Unity processes all of our e-commerce store products for shipping, accounting, and delivery tracking. They handle all inbound customer service calls, taking and processing the credit card information, answers emails, and updates all of our social media sites. They handle all our back office invoices with suppliers and partners. I can pretty much leave them alone and I know my business runs smoothly.

What was the team composition?

We have 1 rep that reports to me directly. She has 1 manager and a project co-ordinator for other tasks. We have only needed 1 person for our company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In two weeks, I was amazed on how quickly the Unity team took on tasks on their own and allowed me time and energy to grow my business. They are so customer focused and it has allowed my business to grow fast and at a lower cost. I would highly recommend them to any company that needs a back office to handle business administration.

How effective was the workflow between your team and theirs?

It was just me and them. It was simple and efficient.

What did you find most impressive about this company?

They made things really easy. They had a 2 week, and 30 day plan that they achieved in less time. Transitioning things over to them was thought out well in advance and was incredibly flexible with my hectic schedule.

Are there any areas for improvement?

I have NO complaints!

RATINGS

5.0

"Perfect 5.0 !"

Showing 41-44 of 44 Reviews

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 38

Overall Review Rating: 4.9

Source: Clutch

Last Updated: July 11, 2025

Business Entity

Business Entity Name	Unity Communications, LLC
Source	Arizona Corporation Commission
Jurisdiction of Formation	Arizona
Date of Formation	March 3, 2010
Status	Active
Last Updated	November 30, 2021
ID	L15871767

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	December 19, 2024

Learn More About The Clutch Verification Process

Locations (5)

1530 E Williams Field Rd, 201-48 Gilbert, AZ, United States 85295

50 - 75

Contact Unity Communications

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from Unity Communications like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

CCMS Ltd

(1)

Kevin Anthony

Additional Connections

(7)

Unity Communications

An award winning global BPO based in the USA

5 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Unity Communications Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Comprehensive BPO Services

Challenges with Recruitment and Transition

Proficient in Staff Augmentation

Positive Work Culture

High-Quality Content and Data Services

Efficient Process Implementation

Reviews mentioning:

Unity Communications Reviews

IT Services for Telecommunications Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Consulting for Telecom Consulting Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Device Management for Telecommunications Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Outsourced Customer Service and E-Commerce for Crafts Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (5)

Contact

Connect with Unity Communications on Social

Connections

CCMS Ltd

Additional Connections