Name: Unity Communications
Address: 1530 E Williams Field Rd, 201-48, Gilbert, United States, AZ, 85295, US
Telephone: 6027403991
Price range: < $25
Rating: 4.9

An award winning global BPO based in the USA

Headquartered in Gilbert, Arizona - We are a USA Based international BPO with centers in the US, Philippines, Mexico, and Costa Rica - for both nearshore and offsore coverage. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are especially skilled at creating a complete seamless customer experience via complex IT, PBX, and Virtual networks in order for your company to have a global presence of large companies, but small and flexible as a startup. At Unity Communications - we help all of our clients exceed their mission goals by allowing their core staff to focus on what makes them special and leaders in their industries.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Gilbert, AZ
Year founded
Founded 2009

Service Lines

Back Office Outsourcing: 25%
Employer of Record (EOR) Services: 20%
Customer Service Outsourcing: 15%
Call Center Services: 10%
HR Outsourcing: 10%
Recruitment Process Outsourcing: 10%
Sales Outsourcing: 10%

Select Focus Area

Back Office Outsourcing

Data Entry & Processing: 40%
Payment Processing: 30%
Claims Processing: 10%
Medical Billing Services: 10%
Virtual Assistant: 10%

Inbound Services

Inbound appointment scheduling: 50%
Virtual receptionist: 50%

Customer Service Outsourcing

Order Processing & Taking: 30%
Phone Support Services: 30%
Chat Support Services: 20%
Email Support Services: 20%

Outbound Services

B2C Telemarketing & telesales: 100%

Industries

Business services: 25%
Telecommunications: 25%
eCommerce: 25%
Information technology: 20%
Advertising & marketing: 5%

Clients

Midmarket ($10M - $1B): 75%
Small Business (<$10M): 25%

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.8 /5

What Clients Have Said

Unity Communications offers competitive pricing and good value for cost, as highlighted by clients who appreciate their budget-friendly options and effective service. Specific project costs vary, with one client noting a $2,500 monthly fee for bookkeeping services. Overall, customers report high satisfaction and effective project management.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 27 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

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Unity Communications Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.8
Cost 4.8
Willing to Refer 4.9

Top Mentions

Review Highlights

Efficient Problem-Solving and Adaptability

The company is noted for its ability to adapt to clients' changing needs and efficiently solve problems. This flexibility and proactive approach are valued by clients, leading to successful project outcomes.
Positive Work Culture and Team Engagement

Unity Communications is praised for their positive work culture. Their team members are described as respectful, engaged, and dedicated to their roles, contributing to a pleasant working experience for clients.
Expertise in Various Industries

Unity Communications demonstrates expertise across multiple sectors, including healthcare, telecommunications, and e-commerce. Their industry knowledge allows them to tailor their services to meet specific client needs effectively.
Challenges with Attendance and Reporting

Some clients experienced initial issues with agent attendance and the accuracy of weekly quality evaluation reports. Unity Communications addressed these concerns by implementing improvements and incentives.
Value for Cost and Budget Alignment

Many clients highlight the company's competitive pricing and the value they receive for the cost. Unity Communications is often chosen for their ability to provide quality services within client budgets.
Strong Project Management and Communication

Unity Communications excels in project management, delivering tasks on time and maintaining consistent communication through various channels, including virtual meetings and emails. Clients appreciate their responsiveness and organized approach to handling projects.

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Unity Communications Reviews

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Other IT Consulting and SI
$10,000 to $49,999
Mar. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their responsiveness and attention to detail are impressive."

Apr 23, 2021

Partner Support Manager,

Ryan Herrmann

Telecommunications
Sandy, Utah
201-500 Employees
Online Review
Verified

Unity Communications provided IT and consulting services for a telecommunications company, focusing on customer's needs. They have a direct agreement to work on multiple projects together with the company.

Unity Communications’ work satisfied the customer, meeting the expectations of the client. Their great understanding of the task at hand ensures quality results. The team's responsiveness and thoroughness keep the partnership going.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We work Directly with Unity Communications to find solutions for customers in need of Telecommunication assistance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

IT Consultation

What were your goals for this project?

Find a solution that fits the customer's needs

SOLUTION

How did you select Unity Communications?

Unity Communications has a Direct agreement to work with our company

Describe the project in detail.

Our relationship is ongoing, we work in tandem with each other on multiple projects

What was the team composition?

Unity Communications has a well rounded team of specialist able to assist with any opportunity

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer satisfaction

How effective was the workflow between your team and theirs?

Everyone at Unity Communications is aware of their role, and knows exactly what needs to be done to succeed

What did you find most impressive about this company?

Their responsiveness and attention to detail are impressive.

Are there any areas for improvement?

None

RATINGS

5.0

"11/10"

Other IT Consulting and SI
$50,000 to $199,999
Jan. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The depth of knowledge they brought to our team was impressive."

Sep 23, 2020

Director of Sales for Go Technology Management

Benjamin Harmath

Other industries
Atlanta, Indiana
11-50 Employees
Online Review
Verified

To improve client delivery service, a telecommunication consulting firm hired Unity Communications. The team provides ongoing consulting work and overflow on order processing.

Unity Communications completed the project earlier than what the client expected. The team provided exceptional communication throughout the process.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

am the Director of Sales and oversee the sales team for a full-service Telcom consulting firm. We work with all major providers to offer our clients several options for any and all Telcom related projects. I

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

We've brought unity in for consulting work as well as overflow on order processing.

What were your goals for this project?

We had several goals, mainly around delivering services to clients on time and correctly.

SOLUTION

How did you select Unity Communications?

We interviewed several firms and found their attention to detail and overall knowledge to be the best for our project.

Describe the project in detail.

We brought in Unity to oversee a Telcom audit that involved correctly pricing current services, and negotiating better prices for new service.

What was the team composition?

N/a

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We completed the project faster than expected and have engaged Unity for other ongoing projects.

How effective was the workflow between your team and theirs?

Exceptional

What did you find most impressive about this company?

The depth of knowledge they brought to our team.

Are there any areas for improvement?

Not at this time.

RATINGS

5.0

IT Managed Services
Less than $10,000
July - Nov. 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were always available for help and the follow up has been wonderful."

Sep 24, 2019

Regional Vice President, Telecommunications Firm

Anonymous

Other industries
Novato, California
5,001-10,000 Employees
Online Review
Verified

Unity Communications implemented mobile device management for third-party clients. They also oversaw wireless security across all devices.

Thanks to Unity Communications' work, the third-party customer has expressed interest in further business. Due to the team's availability and frequent follow-ups, the workflow was very effective.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a RVP for a telecommunications company who provides telcom solutions to businesses. I have been in the business for over 20 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

I have worked with Unity Communications to run my RFP on wireless devices as well as MDM for my clients who have needs in cellular/wireless device space.

What were your goals for this project?

To secure the best pricing and project management for my client for wireless security or MDM.

SOLUTION

How did you select this vendor?

Three venders were selected and demos were scheduled with the client to review capabilities on each platform. A RFP was put together and all venders were invited to submit final pricing. There was a clear winner as far as capabilities were concerned and Unity was able to get the pricing where we needed to be to win the deal.

Describe the project in detail.

MDM for both cell phones, laptops and IPads

What was the team composition?

I worked directly with the PM at Unity.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer very interested in proceeding with the project

How effective was the workflow between your team and theirs?

At this point in the project-it has been great!

What did you find most impressive about this company?

They were always available for help and the follow up has been wonderful.

Are there any areas for improvement?

None that I can think of...

RATINGS

5.0

Business Consulting
Less than $10,000
Feb. 2014 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I just tell my admin what needs to be done on the phone, and it just gets done."

Jun 18, 2019

Owner & Founder, Felicia's World

Felicia Brenoe

Other industries
Chandler, Arizona
1-10 Employees
Online Review
Verified

Unity Communications provides administrative services on an ongoing basis. They handle all shipping processes, customer service correspondence, and social media marketing.

The team was able to master the role in just two weeks. They provide simple, efficient assistance at an excellent rate.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner and creative director for Felicia's world. We are a small arts and crafts company that specializes in hand crafts such as quilts, fabric, kids projects, and design. We publish in many popular magazines around the world and basically enjoy making the world a prettier place.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

I am NOT an admin person. Spreadsheets, e-commerce, and all the paperwork needed to do business on a day to day basis is something I hated doing. Unity Communications takes care of all of the administrative work for my business so I can just concentrate on what I do well.

What were your goals for this project?

My goals were simple. I wanted to create more and not handle admin tasks. I just tell my admin what needs to be done on the phone, and it just gets done.

SOLUTION

How did you select this vendor?

My web designer referred them over to us.

Describe the project in detail.

Unity processes all of our e-commerce store products for shipping, accounting, and delivery tracking. They handle all inbound customer service calls, taking and processing the credit card information, answers emails, and updates all of our social media sites. They handle all our back office invoices with suppliers and partners. I can pretty much leave them alone and I know my business runs smoothly.

What was the team composition?

We have 1 rep that reports to me directly. She has 1 manager and a project co-ordinator for other tasks. We have only needed 1 person for our company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In two weeks, I was amazed on how quickly the Unity team took on tasks on their own and allowed me time and energy to grow my business. They are so customer focused and it has allowed my business to grow fast and at a lower cost. I would highly recommend them to any company that needs a back office to handle business administration.

How effective was the workflow between your team and theirs?

It was just me and them. It was simple and efficient.

What did you find most impressive about this company?

They made things really easy. They had a 2 week, and 30 day plan that they achieved in less time. Transitioning things over to them was thought out well in advance and was incredibly flexible with my hectic schedule.

Are there any areas for improvement?

I have NO complaints!

RATINGS

5.0

"Perfect 5.0 !"

Showing 41-44 of 44 Reviews

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Verified Client Reviews: 38

Overall Review Rating: 4.9

Source: Clutch

Last Updated: February 13, 2026

Business Entity

Business Entity Name	Unity Communications, LLC
Source	Arizona Corporation Commission
Jurisdiction of Formation	Arizona
Date of Formation	March 3, 2010
Status	Active
Last Updated	November 30, 2021
ID	L15871767

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	December 19, 2024

Learn More About The Clutch Verification Process

Locations (5)

1530 E Williams Field Rd, 201-48 Gilbert, AZ, United States 85295

50 - 75

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Unity Communications

An award winning global BPO based in the USA

5 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Unity Communications Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Efficient Problem-Solving and Adaptability

Positive Work Culture and Team Engagement

Expertise in Various Industries

Challenges with Attendance and Reporting

Value for Cost and Budget Alignment

Strong Project Management and Communication

Reviews mentioning:

Unity Communications Reviews

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