Top BPO Companies in Dayton
1 Leaders 15 Contenders
67 Companies
List of the Top Dayton BPO Services
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$1,000+Undisclosed250 - 999Serves Dayton, United StatesServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a professional customer support and call handling company offering tailored solutions across various industries. They consistently receive positive feedback, with 100% of reviewers praising their professionalism and ability to enhance client communication. Approximately 90% of clients noted improved response times and increased customer satisfaction. Clients value their seamless project management and commitment to understanding brand voices.
16 of 16 reviews are 5 stars$50,000 – $199,999 avg. project costRead 16 Recent ReviewsReviewed 16 times in the past 6 months
Recent feedback for Top Customer Service reflects a strong overall sentiment, with clients praising their professionalism and responsiveness. Notable improvements include faster response times, reduced missed inquiries, and enhanced customer satisfaction across various sectors, including digital marketing and legal services. Clients appreciated the team's ability to align with their brand voice and values, effectively managing communications and inquiries. Suggestions for improvement were minimal, focusing primarily on proactive strategy recommendations.Was this helpful?
Industry Experience
Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services GovernmentWas this helpful?
More responsive than most other service providers
Get in TouchTop Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Dayton, United StatesServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Innovative
Clients have praised Hugo Inc. for its innovative approach to developing software solutions that enhance operational efficiency. One client highlighted Hugo's unique commitment to building high-performance remote support teams in black communities, which fosters a nuanced and unbiased customer support experience. Their strategic, data-driven methodologies and dedication to social impact were noted as standout features, contributing to measurable success, such as a 30% increase in website traffic and a 25% rise in qualified leads.-
Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry. Their holistic approach, combining business goals with a commitment to social responsibility, showcased a unique blend of innovation, purpose, and effectiveness that set Hugo apart from other companies in the field.
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Industry Experience
Hugo Inc. has garnered positive feedback across various industries, particularly in Financial Services, eCommerce, and Gaming. Clients highlight their expertise in customer support, operational efficiency, and integration capabilities. In Financial Services, they have improved customer satisfaction and reduced churn through proactive management. The eCommerce sector praises their back-office support and supplier vetting, while Gaming clients commend their community management and content development. Overall, Hugo Inc. is well-suited for businesses seeking effective customer engagement and operational optimization.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Hugo Inc. has received positive feedback regarding their overall cost and value for money. Clients frequently highlighted 'good value for cost' and 'great culture fit' as key reasons for choosing Hugo over competitors. Specific instances include a financial services CMO noting that Hugo's services significantly increased revenue while reducing integration times. Additionally, clients appreciated the efficiency and flexibility of Hugo’s teams, emphasizing that their services allowed for substantial cost reductions and improved operational capabilities.Was this helpful?
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$100,000+Undisclosed10,000+Serves Dayton, United StatesServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
Reviews mention Well-organized projects
Clients consistently praise TDCX for their well-organized project management and operational efficiency. One client noted the team's dedication to accommodating requests and maintaining accountability in timelines and deliverables. Another highlighted TDCX's strong operational cadence, allowing them to run projects autonomously while proactively addressing potential issues. Overall, the sentiment reflects high satisfaction with TDCX's structured approach and commitment to delivering exceptional customer experiences.-
BPO Services for E-Commerce Company
5.0 Mar 31, 2022The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. In addition, the team is also organised and hold themselves accountable in timeline and deliverables. We have weekly syncs and our action items are well-managed over a tracker.
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Call Center Services for Global Tech Company
5.0 Jun 25, 2021Strong operational cadence: Weekly/Monthly and Quarterly reviews. Sophisticated and systemic skills with a strong frameworks around root cause management for fixing customer experience. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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UndisclosedUndisclosed10 - 49Columbus, OH
Services provided
35% Commercial Brokerage Services25% Business Consulting25% Sales Outsourcing +1 service15% Back Office OutsourcingCity Locksmith Services is a Commercial Brokerage Services company. Founded in 1983, the firm offers Commercial Brokerage Services and Business Consulting.
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UndisclosedUndisclosed250 - 999Florence, KY
Services provided
20% Supply Chain Management20% Warehousing & Distribution15% Freight forwarding +4 services15% Fulfillment10% Corporate Training & Coaching10% Customer Service Outsourcing10% Robotics Process AutomationHy-Tek Intralogistics is a Warehousing & Distribution company. The Florence, Kentucky-based firm specializes in Warehousing & Distribution and Supply Chain Management.
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$5,000+$100 - $149 / hr250 - 999Columbus, OH
Services provided
20% Advertising20% Branding20% Call Center Services +2 services20% Public Relations20% Social Media MarketingSBC Advertising is an Advertising company. They specialize in Advertising and Branding and were launched in 1969.
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UndisclosedUndisclosed10 - 49Columbus, OH
Services provided
30% Back Office Outsourcing30% Business Consulting25% Sales Outsourcing +1 service15% Commercial Property ManagementBaldwin Locksmith Store is a Business Consulting company. They focus on Business Consulting and Back Office Outsourcing and are headquartered in Columbus, Ohio.
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UndisclosedUndisclosed10 - 49Columbus, OH
Services provided
30% Back Office Outsourcing30% Business Consulting25% Sales Outsourcing +1 service15% Commercial Property ManagementGeneral Locksmith Store is a Business Consulting company. Located in Columbus, Ohio, the agency was established in 1975. Their team focuses on Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9Cincinnati, OH
Services provided
30% Market Research30% Marketing Strategy20% Social Media Marketing +2 services10% Call Center Services10% Corporate Training & CoachingFounded in 2005, The Voice of Your Customer is a Marketing Strategy company. The firm focuses on Marketing Strategy and Market Research, and is small.
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UndisclosedUndisclosed2 - 9Lawrenceburg, IN
Services provided
50% Accounting20% BI & Big Data Consulting & SI10% Back Office Outsourcing +2 services10% Financial Consulting10% Market ResearchEstablished in 2017, ELCOR Tax & Accounting is an Accounting company. Based in Lawrenceburg, Indiana, the team offers Accounting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Dayton, OH
Services provided
45% Customer Service Outsourcing40% Call Center Services15% Back Office OutsourcingSALIX, a Customer Service Outsourcing company, was launched in 1999. The midsize team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (2)Dayton, OH
11 W Monument Avenue
Dayton, OH 45402937.221.7766
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UndisclosedUndisclosed10 - 49Dublin, OH
Services provided
20% Search Engine Optimization10% Content Writing Services10% Conversion Optimization +6 services10% Ecommerce Marketing10% Email Marketing10% Pay Per Click10% Sales Outsourcing10% Social Media Marketing10% Web DesignAcquiva Digital Agency is a SEO agency. Their small team is located in Dublin, Ohio. Their team offers Search Engine Optimization and Social Media Marketing.
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UndisclosedUndisclosed250 - 999Cincinnati, OH
Services provided
50% Market Research25% Back Office Outsourcing25% Call Center ServicesGDCC (Global Data Collection Company), a midsize Market Research company, is based in Rotterdam, Netherlands and Cincinnati, Ohio. Their services include Market Research and Call Center Services.
Read moreSee All Locations (5)Cincinnati, OH
110 Boggs Ln
Cincinnati, OH 45246Was this helpful?
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UndisclosedUndisclosed2 - 9Lockland, OH
Services provided
70% Call Center Services30% Back Office OutsourcingMAXIMUM Communications, Inc. Is a phone answering service. Founded in 1990, the team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Dayton, OH
Services provided
100% Call Center ServicesOne Call Now is a telephone answering service launched in 2002. The company provides Call Center Services, and is midsize.
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UndisclosedUndisclosed10 - 49Cincinnati, OH
Services provided
40% Call Center Services20% Advertising20% IT Strategy Consulting +1 service20% Other Application DevelopmentExcel Lead Development is a Cincinnati, Ohio-based answering service company. Launched in 2010, the team specializes in Call Center Services and Advertising.
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UndisclosedUndisclosed2 - 9Westerville, OH
Services provided
10% Application Testing10% BI & Big Data Consulting & SI10% Back Office Outsourcing +7 services10% Cloud Consulting & SI10% E-Commerce Development10% ERP Consulting and SI10% IT Staff Augmentation10% IT Strategy Consulting10% Web Design10% Web DevelopmentSyaRose Technology Services Inc is a web design agency. In Tallahassee, Florida and Westerville, Ohio, the agency was founded in 2015. Their services include Web Design and IT strategy consulting.
Read moreSee All Locations (2)Westerville, OH
581 Lazelle Rd,
Westerville, OH 430812 - 5
+1.614.505.8572
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UndisclosedUndisclosed50 - 249Hilliard, OH
Services provided
20% AI Consulting20% AI Development20% Call Center Services +4 services10% BI & Big Data Consulting & SI10% Business Consulting10% CRM Consulting and SI10% Customer Service OutsourcingContactUS Communications is an artificial intelligence company. Their midsize team is based in Hilliard, Ohio. Their services include Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed2 - 9Columbus, OH
Services provided
10% Accounting10% Advertising10% Branding +7 services10% Customer Service Outsourcing10% IT Managed Services10% Logo10% Public Relations10% Sales Outsourcing10% Web Design10% Web DevelopmentFlywheel Advertising, a small Advertising company, is located in Columbus, Ohio. The team offers Advertising and Branding.
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UndisclosedUndisclosed2 - 9Cincinnati, OH
Services provided
40% Accounting20% Back Office Outsourcing20% Financial Consulting +2 services10% Business Consulting10% Market ResearchALPS Services, Inc. Is an Accounting company. They are in Cincinnati, Ohio, and their services include Accounting and Back Office Outsourcing.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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List of the Top 1 Dayton BPO Services
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UndisclosedUndisclosed1,000 - 9,999Dayton, OH
Ability to deliver
23.9/40.016.2/20 Reviews1/10 Clients & Experience6.7/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed10 - 49Dayton, OH
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Dayton, OH
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Dayton, OH
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Clayton, OH
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Trotwood, OH
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Dayton, OH
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed10 - 49Springboro, OH
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$1,000+< $25 / hr50 - 249West Chester, OH
Ability to deliver
13.6/40.013.6/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
UndisclosedUndisclosed10 - 49Middletown, OH
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49Monroe, OH
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$25,000+$25 - $49 / hr250 - 999Cincinnati, OH
Ability to deliver
28.8/40.015.2/20 Reviews8.1/10 Clients & Experience5.5/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed10 - 49South Lebanon, OH
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
UndisclosedUndisclosed10 - 49West Chester, OH
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+$150 - $199 / hr10 - 49Beckett Ridge, OH
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$1,000+< $25 / hr10 - 49Cincinnati, OH
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
90% Back Office Outsourcing10% Other
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