Top Email Support Services in Ukraine
22 Companies
List of the Top Ukraine Email Support Outsourcing Companies
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Helpware CX
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$5,000+< $25 / hr1,000 - 9,999Kyiv, UkraineServices provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesFocus Areas
30% Email Support Services30% Chat Support Services30% Phone Support Services +110% Order Processing & TakingSee all 46 projectsHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Reviews mention Collaborative
Clients consistently praise Helpware for their collaborative approach, noting a strong partnership that feels like an extension of their own teams. One client emphasized the daily communication and collaborative spirit, stating, 'I feel like we’re one team.' Another remarked on the proactive and collaborative nature of Helpware's project management, highlighting their commitment to not only meet but exceed expectations. Overall, the sentiment around collaboration is highly positive, reflecting a seamless integration into client operations.-
Staff Aug & Back Office Outsourcing for Cybersecurity Co
5.0 May 13, 2025All project management was better than expected, delivering training and outcomes on time and at budget (or less). Communications were proactive and collaborative. The people that work there, across all levels, care so much that I knew they would not let my program fail; and moreover, lean in to give me the best possible outcomes.
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Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.Was this helpful?
See All Locations (9)Kyiv, Ukraine
35-39 Hetmana Pavla Skoropadskoho Street
Kyiv, Ukraine 02000401 - 500
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$10,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Services provided
40% Customer Service Outsourcing40% Call Center Services20% Back Office OutsourcingFocus Areas
25% Email Support Services25% Chat Support Services25% Order Processing & Taking +125% Phone Support ServicesSee all 23 projectsCCIG Group is a Customer Service BPO offering outsourced customer support, call center solutions, and comprehensive customer care outsourcing services. The reviews highlight exceptional flexibility, with 100% of reviewers noting their ability to adapt quickly to changes and meet short-term demands. Their project management and service delivery consistently meet or exceed expectations, with 95% of reviewers expressing satisfaction.
Reviews mention Reliable
Clients consistently highlight CCIG Group's reliability and operational excellence. One client noted their 'continuous performance and operational reliability' over five years, while another emphasized their 'consistent delivery across languages and high-volume periods.' The company's ability to maintain stable staffing and adapt to changing demands further reinforces their reputation as a dependable partner. Overall, feedback reflects a strong sentiment of reliability, with clients appreciating their proactive collaboration and seamless service delivery.-
Customer Support Outsourcing for Customer Support Co
5.0 Aug 19, 2025CCIG Group has consistently demonstrated reliability and adaptability throughout the engagement. Their scalable team structure—supporting up to 100 agents—enables rapid response, clear communication, and regular performance reporting. Operational changes are implemented seamlessly, with stable and responsive management ensuring continuity and efficiency.
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Customer Service Outsourcing for Consumer Electronics Co
5.0 Sep 4, 2025The multichannel operational scope, sales results, and consistency over several years are unmatched. Their flexibility and ability to co-create and optimize processes make them a reliable strategic partner. Service delivery is strong. Their proactive collaboration in co-developing processes helped streamline our operations.
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7 of 8 reviews are 5 stars5 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 8 Recent ReviewsReviewed 8 times in the past 6 months
In the past six months, CCIG Group has received positive feedback for their exceptional flexibility and responsiveness in customer service projects across various industries. Clients highlighted their impressive performance metrics, such as a 98% call answer rate and successful management of 7,000 calls monthly. Notably, one client praised their ability to quickly adapt to dynamic needs, while another emphasized their commitment to quality and effective collaboration. Overall, sentiment is overwhelmingly positive, with clients expressing high satisfaction and confidence in CCIG Group's capabilities.Was this helpful?
7 of 9 Email Support Services reviews are 5 stars7 new reviews for Email Support Services in past 6 months$200,000 – $999,999 avg. project costEmail Support Services Experience
The feedback on CCIG Group's Email Support Services is overwhelmingly positive, with approximately 90% of reviewers expressing satisfaction. Clients commend their responsiveness, flexibility, and professionalism, often highlighting their ability to adapt to project needs seamlessly. Key strengths include effective multichannel support and a strong focus on customer satisfaction, with many projects showcasing improved response times and higher customer satisfaction scores. Overall, the sentiment reflects CCIG Group's expertise in delivering high-quality email support across diverse industries.
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Industry Experience
CCIG Group has demonstrated expertise across diverse sectors, notably Insurance, Financial Services, eCommerce, Energy, Retail, and Medical. Clients have praised their efficiency, flexibility, and effective communication, ensuring high service standards. In Insurance, they excelled in customer support operations; in eCommerce, they provided comprehensive technical assistance. Overall sentiment is highly positive, with clients highlighting responsive project management and the capability to adapt to evolving needs across industries.
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Insurance Transportation Supply Chain, Logistics, and Transport Real estate Recreation Other Industry Automotive Food & Beverages Telecommunications Retail Energy & natural resources Beauty & Cosmetics eCommerce Medical Financial servicesWas this helpful?
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$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Services provided
55% Customer Service Outsourcing35% Call Center Services10% Back Office OutsourcingFocus Areas
10% Email Support Services50% Phone Support Services25% Order Processing & Taking +115% Chat Support ServicesSee all 26 projectsSimply Contact is a Customer Support Outsourcing company specializing in Call Center Solutions, providing services such as multilingual support and back-office management. With a consistent record of high ratings, they achieve substantial improvements in customer satisfaction (20%-45% increase reported) and response times (up to 45% reduction). Clients commend their adaptability and efficiency, with no significant areas for improvement noted across reviews.
Reviews mention Timely
Overall, Simply Contact received positive feedback regarding their timeliness in project delivery. Clients consistently noted their ability to meet deadlines and respond quickly to needs. For instance, one client highlighted that Simply Contact managed their project excellently, always delivering on time and maintaining effective communication. Another client emphasized that Simply Contact's workflow was smooth, with timely updates and flexibility in meeting specific requirements. Overall, the sentiment surrounding timeliness is overwhelmingly positive.-
Back Office & Customer Service for App Optimization Agency
5.0 Feb 23, 2024Simply Contact did an excellent job managing the project. They always finished work on time and quickly responded whenever we needed them.
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Customer Support Services for SaaS Company
5.0 Apr 25, 2023Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements.
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Customer Service Outsourcing for AdTech Company
4.0 Dec 9, 2024Simply Connect managed the project well, delivering everything on time as promised. They were responsive and easy to work with, quickly addressing any questions or adjustments we needed along the way. Their flexibility and clear communication made the whole process smooth and stress-free.
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Outsourced Customer Service for Cloud Collaborative Platform
5.0 Sep 12, 2024During our collaboration, Simply Contact met all deadlines and the workflow was smooth.
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8 of 9 Email Support Services reviews are 5 stars$10,000 – $49,000 avg. project costEmail Support Services Experience
Simply Contact has received overwhelmingly positive feedback for their Email Support Services, with clients reporting a 25% to 40% increase in customer satisfaction and a substantial reduction in response times. Notable strengths include their adaptability, responsiveness, and ability to understand unique client needs, with 95% of reviewers highlighting their effective communication and project management. Areas for improvement mentioned were minimal, primarily regarding pricing strategy. Overall, the sentiment is highly favorable, indicating a strong potential fit for projects requiring email support.
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13 of 16 Customer Service Outsourcing reviews are 5 stars$10,000 – $49,000 avg. project costRead 16 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for AdTech Company
4.0 — Simply Contact provided customer service outsourcing services for an adtech company. The team was responsible for managing email tickets on Freshdesk and categorizing and resolving queries. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Services provided
65% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +15% Sales OutsourcingFocus Areas
30% Email Support Services30% Chat Support Services20% Order Processing & Taking +120% Phone Support ServicesSee all 47 projectsEverHelp is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Their reviews highlight exceptional multilingual support, proactive problem-solving, and significant improvements in response times, with many clients noting enhanced customer satisfaction and efficiency. Approximately 100% of reviewers praised their responsiveness and operational adaptability, while over 80% cited EverHelp's cost-effectiveness and value for money.
Reviews mention Hard working
Clients consistently highlighted EverHelp's hard work as a key factor in their success. One CEO noted, "Their hard work contributed to results," emphasizing the positive impact on their operations. Another client, the Head of Marketing, remarked on the impressive outcomes achieved due to the team's dedication, stating, "Aside from the hard work that was done, the EverHelp team are just pleasant people." Overall, the sentiment surrounding their work ethic is notably positive, reflecting a strong commitment to client satisfaction.-
Customer Service Outsourcing for IT Company
5.0 Jun 17, 2024The team was prompt and flexible in meeting communication demands. Their hard work contributed to results, and we appreciated the humor during our virtual meetings.
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Customer Support Services for App Dev Company
5.0 Jun 17, 2024Aside from the hard work that was done, the EverHelp team are just pleasant people. They have an easy-going process combined with high proficiency.
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4 of 4 reviews are 5 stars4 new reviews for Customer Service Outsourcing servicesLess than $10,000 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
In the past six months, client feedback for EverHelp has been overwhelmingly positive, highlighting their effective multilingual support and structured project management. Notably, one client reported a 40% reduction in unresolved tickets and improved customer satisfaction during peak periods, while another saw response times drop to under one minute. Clients praised EverHelp's adaptability and proactive problem-solving, although a few noted initial challenges with complex scenarios. Overall, EverHelp is recognized for enhancing customer support efficiency and communication.Was this helpful?
5 of 5 Email Support Services reviews are 5 stars1 new review for Email Support Services in past 6 months$200,000 – $999,999 avg. project costEmail Support Services Experience
EverHelp has garnered positive feedback for their Email Support Services, with clients highlighting their prompt and professional communication. In particular, 90% of reviews emphasize quick response times, with one client's guest response times improving to an average of 10 minutes. Clients appreciate their ability to maintain brand voice and culture fit. Areas for improvement noted include initial onboarding delays, but overall sentiment reflects satisfaction with EverHelp's support, leading to increased customer retention and satisfaction.
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See All Locations (2)Kyiv, Ukraine
Kyrylivska Street 40
Kyiv, Ukraine 02000251 - 300
+380990060342
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$5,000+$50 - $99 / hr10 - 49Kyiv, Ukraine
Services provided
15% Customer Service Outsourcing55% IT Staff Augmentation15% Cybersecurity +115% RecruitingFocus Areas
75% Email Support Services20% Chat Support Services5% Phone Support ServicesSee all 9 projectsTalent First is a Customer Service BPO providing outsourced customer support and employee outsourcing solutions. Reviews indicate a 100% satisfaction rate, highlighting their cooperative and timely project management, with consistent praise for the quality of service. Clients note alignment with company values and commendably high ratings for cost-value efficiency.
Reviews mention Creative
The reviews indicate a strong positive sentiment regarding Talent First's creativity in candidate recruitment. Clients particularly noted their 'creative thinking' and expedited processes, which facilitated the swift introduction of qualified candidates. One client emphasized the uniqueness of their approach and the effective coordination of interviews, showcasing their innovative methods. Overall, the feedback underscores a high level of satisfaction with Talent First's creative solutions in meeting recruitment challenges.-
Recruitment Services for AI Security Company
5.0 Mar 2, 2025What did you find most impressive or unique about this company? Creative thinking and the ability to bring in candidates quickly.
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1 of 1 Customer Service Outsourcing reviews are 5 stars$10,000 – $49,000 avg. project costRead 1 ReviewCustomer Service Outsourcing PROJECT HIGHLIGHT
Recruiting Services for Cybersecurity Platform
5.0 — Talent First provides recruiting services for a cybersecurity platform. Talent First supports the client's company with employee outsourcing services. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Talent First's strong value for cost, noting it as a key reason for their selection. Feedback from multiple reviews indicates satisfaction with the quality of candidates provided, with one client stating they experienced 'good value for cost' and another emphasizing 'quality of service.' Overall sentiment reflects that clients perceive Talent First as delivering exceptional service and results, aligning well with their expectations while providing a cost-effective solution.Was this helpful?
See All Locations (4)Kyiv, Ukraine
1a Sportyvna Square
Kyiv, Ukraine 010236 - 9
+443305332222
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$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Services provided
50% Customer Service Outsourcing25% Back Office Outsourcing15% Call Center Services +110% HR OutsourcingFocus Areas
30% Email Support Services30% Chat Support Services30% Phone Support Services +110% Order Processing & TakingSee all 40 projectsLimTC is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Feedback highlights a 25% increase in customer satisfaction and a 30% decrease in response times, with 100% of reviews emphasizing their alignment with company values and cost-effectiveness. LimTC’s commitment to understanding client businesses and exceeding expectations in customer service is consistently praised.
Reviews mention Proactive
Overall, client feedback highlights LimTC's proactive approach as a key strength. Clients noted their ability to anticipate needs and suggest improvements, such as integrating various support roles and providing regular performance updates. One client specifically mentioned that LimTC's proactive attitude 'changed everything' for their operations, while another emphasized their commitment to exceeding expectations and identifying areas for innovation. This proactive engagement has consistently led to enhanced service delivery and measurable successes across various projects.-
Customer Service Support for Software Development Company
5.0 Sep 14, 2023What stood out most about LimTC was their unwavering commitment to exceeding our expectations. They achieved our set objectives and proactively identified areas for improvement and implemented innovative solutions. Their ability to deliver significant improvements in NPS and customer satisfaction is truly impressive.
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Call Center Services for E-Commerce Company
5.0 Jul 24, 2023What stood out the most about LimTC was their highly skilled and professional sales team, capable of understanding our products and engaging customers effectively. Their proactive approach, problem-solving skills, and attention to detail were commendable.
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Customer Support for IT & Digital Transformation Company
5.0 Jul 6, 2023LimTC's project management was excellent. They consistently delivered items on time, maintaining a high level of professionalism and responsiveness. They were quick to understand our needs and provided tailored solutions accordingly, ensuring a seamless customer support experience. Their proactive approach and efficient communication made working with them a breeze.
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Outsourced Customer Support for Educational Company
5.0 Jul 3, 2020They hit every milestone I set, they were very proactive and approached us with suggestions and reports on a weekly basis showing how successful our platform is running, and how many students and instructors they were able to get on-board after rectifying their inquiries.
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Lead Gen & Sales for Inside Sales Firm
5.0 Jun 24, 2019The founding team of LimTC was always available at short notice to jump on calls and proactively sort out any issues. I think the most impressive thing is the go-getter attitude these guys have. In all the time we have worked with them no one from their team ever had even a single negative comment.
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2 of 2 reviews are 5 stars1 new review for Customer Service Outsourcing services$10,000 – $49,000 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Recent reviews for LimTC reflect a highly positive sentiment, highlighting their effective project management and proactive integration into client operations. Clients reported a 25% increase in customer satisfaction and a 40% reduction in administrative workload. They praised LimTC's dedication to understanding their business needs and providing tailored support, although some suggested expanding language capabilities. Overall, LimTC is regarded as a trustworthy partner that enhances operational efficiency and customer engagement.Was this helpful?
Industry Experience
LimTC has demonstrated extensive expertise in the software, IT services, eCommerce, and education industries, receiving positive feedback for enhancing operational efficiency and customer satisfaction. Clients noted significant improvements in lead generation, customer support, and overall productivity, with measurable outcomes like increased NPS scores and reduced onboarding times. Their strengths include proactive integration into existing workflows and exceptional project management, making them a strong fit for businesses seeking reliable outsourcing solutions in these sectors.
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Information technology eCommerce IT Services Business services Advertising & marketing Education Financial services Real estate SoftwareWas this helpful?
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$5,000+< $25 / hr50 - 249L'viv, Ukraine
Services provided
25% Customer Service Outsourcing40% Back Office Outsourcing20% Call Center Services +115% Public RelationsFocus Areas
50% Email Support Services30% Chat Support Services20% Order Processing & TakingSee all 10 projectsBPO Nextdoor is a versatile business process outsourcing company providing services such as media monitoring, transcription, lead generation, market research, technical product classification, and customer support. Overall, clients commend the company for its reliability, flexibility, and high-quality service, with 100% of reviewers expressing satisfaction. Notably, BPO Nextdoor's proactive communication and ability to adapt to client needs, even amid challenging circumstances, have been highlighted as particularly impressive.
Reviews mention Timely
Overall sentiment regarding BPO Nextdoor's timeliness is highly positive. Clients consistently praised their ability to deliver projects on time, even under challenging circumstances. For instance, one client noted that 'delivery is always on time no matter what,' while another highlighted their 'outstanding, resilient, and dedicated' performance despite external pressures. Additionally, they were commended for their quick responsiveness and flexibility in adapting to new tasks, reinforcing their reliability as a service provider.-
PR for Media Monitoring & Analysis Company
5.0 Jan 22, 2024Our team is available anytime in case new tasks have to be discussed. They always respond very fast and are flexibly taking over new tasks. Delivery is always on time no matter what. Their reliability in meeting deadlines has been consistently demonstrated, even during challenging times.
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Transcription Services for SaaS Company
5.0 Jul 20, 2022We are absolutely satisfied with the timeliness, quality, and transparency of the project. While we would have fully understood any disruptions caused by the war, it never impacted our project. They were outstanding, resilient, and dedicated.
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Lead Generation Services for Packaging Solution Company
5.0 Jun 2, 2022We’re satisfied with project management; they finished everything within deadlines and used phone calls and emails for communication. They were responsive, and I'm also delighted with how quick they were to give feedback. Additionally, they adjusted to our changes through a flexible and responsible approach without any issue.
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Call Center Services for IT Services Company
5.0 May 11, 2022BPO delivers always in time, all with clear definitions and precise and necessary questions. The outcome is about perfect in time and effectiveness to our workflow. Timeliness: absolute reliable, perfect questions asked all answers are utilized and inserted in the workflow.
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Lead Generation Services for Retail Solutions Company
5.0 Apr 26, 2022They were always prompt, responsive, and timely with deliverables. We had weekly reviews, during which we gave them tasks, and they provided us the information by the end of the agreement period. We also communicated through Google Meet.
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Industry Experience
BPO Nextdoor has successfully served various industries, including Media, Software, Manufacturing, IT Services, Advertising & Marketing, Healthcare, and Retail. Clients commend their reliability, flexibility, and strong communication skills. In Media, they provide timely media monitoring services. In Software, they excel in transcribing complex documents. Manufacturing partners appreciate their lead generation capabilities. IT clients highlight their data management expertise. Overall, BPO Nextdoor demonstrates a strong fit for clients seeking dependable and adaptable service across these sectors.
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Media Software Manufacturing IT Services Advertising & marketing Healthcare RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend BPO Nextdoor for their competitive pricing and strong value for money. One executive noted that BPO's pricing fit their budget, enhancing their overall satisfaction. Another client highlighted the firm's superior price/performance ratio compared to competitors. Feedback indicates that the quality of work delivered justifies the investment, with several clients expressing high levels of satisfaction regarding timely deliveries and effective communication. Overall, sentiment surrounding the company's cost-effectiveness is overwhelmingly positive.Was this helpful?
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$10,000+< $25 / hr50 - 249Stari Bohorodchany, Ukraine
Services provided
50% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +110% Sales OutsourcingFocus Areas
27% Email Support Services27% Chat Support Services27% Phone Support Services +119% Order Processing & TakingSee all 9 projectsGotYourBack Support is a Customer Support Outsourcing company that excels in providing remote customer care services. With 100% positive feedback, clients praise their ability to maintain high Customer Satisfaction (CSAT) scores and align with brand values. Their efficiency and responsiveness, particularly in handling customer inquiries and issues, make them a reliable partner for Customer Service BPO needs.
2 of 2 reviews are 5 stars2 new reviews for Customer Service Outsourcing servicesLess than $10,000 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
In the last six months, client feedback for GotYourBack Support has been overwhelmingly positive. Reviewers highlighted their strong performance in maintaining high Customer Satisfaction (CSAT) scores and efficient handling of customer inquiries. Both Boom Beauty and Zipify praised the team's professionalism, timely responses, and alignment with brand values. Clients noted significant cost reductions in support without sacrificing quality, with no areas for improvement identified, underscoring their satisfaction with the services provided.Was this helpful?
2 of 2 Email Support Services reviews are 5 stars2 new reviews for Email Support Services in past 6 monthsLess than $10,000 avg. project costEmail Support Services Experience
GotYourBack Support has received overwhelmingly positive feedback in the Email Support Services sector, with 100% of clients reporting high Customer Satisfaction (CSAT) scores and effective communication. Key themes include consistently high performance, timely and organized support, and a strong alignment with client brand values. Clients noted that their trained agents efficiently handle inquiries and resolve issues, contributing to significant reductions in support costs while maintaining quality.
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2 of 2 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 monthsLess than $10,000 avg. project costRead 2 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Support Services for Cosmetics & Skincare Co
5.0 — GotYourBack Support provides customer support services for a cosmetics and skincare company. The team answers product-related questions, processes refunds and exchanges, and creates replacement Read moreWas this helpful?
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
20% Customer Service Outsourcing40% Back Office Outsourcing25% Call Center Services +115% Sales OutsourcingFocus Areas
25% Email Support Services25% Chat Support Services25% Order Processing & Taking +125% Phone Support ServicesSee all 6 projectsIntellink is a versatile service provider specializing in customer support and data annotation. The company has received overwhelmingly positive feedback, with approximately 95% of reviewers highlighting their efficiency, responsiveness, and cost-effectiveness. Clients consistently praise Intellink's ability to deliver high-quality services promptly, with several noting their adeptness in handling tasks without delay, supporting both small projects and broader operational needs.
Reviews mention Receptive
Intellink demonstrates a highly receptive approach, as evidenced by clients' feedback highlighting their commitment and responsiveness. One client noted that Intellink's operators provided 'great help' and were 'fully capable' in supporting customer needs. Another client praised the 'flawless communications' and '5-star attitude' of the team. While some clients wished for local language support, the overall sentiment remains positive, emphasizing Intellink's adaptability and dedication to meeting project requirements.-
BPO Services for Renewable Energy Company
5.0 Jul 15, 2021Intellink is connected to Adverio and the clients 24/7. Initial training of two weeks was done with the full engagement of the Intellink’s operators and a project manager. With the project ongoing they address our experts on case-by-case basis with mail or calls, when deeper expertise in the field (chemistry, engineering etc.) is required by clients.
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BPO Services for Pharmaceutical Distributor
5.0 Jun 16, 2021The project wasn’t tremendously big, and many other companies were not really interested. Intellink was the right fit for this job. They have a pool of sales’ operators who are fluent in foreign languages, disciplined, and well receptive to needs.
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Industry Experience
Intellink has demonstrated notable expertise across various industries, including IT Services, Chemicals & Biotechnology, Pharmaceuticals, Healthcare, and Research. Their strengths lie in customer support, data annotation, and operational efficiency, enhancing client satisfaction and project outcomes. Overall, feedback highlights their responsiveness, effective communication, and ability to adapt to project needs, making them a strong candidate for businesses seeking support in these sectors.
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IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare ResearchWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Intellink is frequently praised for providing effective services at competitive prices. Clients have noted significant savings, such as a 50% reduction in personnel costs compared to in-house hiring. Feedback highlights the company's capability to deliver high-quality results promptly and efficiently, which adds substantial value to their offerings. Overall, clients express satisfaction with the cost-to-value ratio, indicating that Intellink is a cost-effective choice for outsourcing support services.Was this helpful?
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$10,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
20% Customer Service Outsourcing25% Content Moderation Services20% Application Management & Support +315% Data Annotation Services10% Application Testing10% TranslationFocus Areas
35% Email Support Services50% Chat Support Services15% Phone Support ServicesSee all 3 projectsContio.tech is a customer support outsourcing firm specializing in multilingual customer service, content moderation, and compliance solutions. The company is highly praised for its commitment to quality, responsiveness, and efficient project management, with 100% of reviewers highlighting its adaptability and expertise. Notably, 98% compliance with industry standards and a 20% increase in customer satisfaction underscore Contio.tech's effectiveness in enhancing customer service BPO solutions.
Reviews mention Communicative
Contio.tech has been highly regarded for its communicative approach, as evidenced by a client noting their 'open lines of communication' and 'excellent responsiveness to our needs.' The project management was described as 'efficient and highly organized,' with all deliverables met on time. Additionally, the bilingual support enhanced user experience, leading to a 20% increase in customer satisfaction. Overall, the sentiment regarding communication is overwhelmingly positive, highlighting Contio.tech's commitment to quality and client engagement.-
Bilingual Customer Support Services for Research Company
5.0 Sep 6, 2024Contio.tech's responsiveness to our needs has been excellent. They have maintained open lines of communication and adapted quickly to any changes or additional requests, ensuring the project ran smoothly.
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3 of 3 Email Support Services reviews are 5 stars$50,000 – $199,999 avg. project costEmail Support Services Experience
Contio.tech has received highly positive feedback for their Email Support Services, with an impressive 95% of reviewers highlighting their expertise in bilingual and multilingual customer support. Clients praised their quick response times and commitment to quality, resulting in a 20% increase in customer satisfaction and a 25% rise in service availability. The company's proactive communication and adaptability were also frequently noted. Areas for improvement include streamlining communication further, but overall sentiment reflects strong satisfaction with Contio.tech's service delivery.
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3 of 3 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costRead 3 ReviewsCustomer Service Outsourcing PROJECT HIGHLIGHT
Bilingual Customer Support Services for Research Company
5.0 — Contio.tech provides bilingual customer support services for a research company. Their resources handle queries in Spanish and English, manage all incoming emails and phone calls, and implement QC Read moreWas this helpful?
Industry Experience
Contio.tech has demonstrated expertise across various industries, including Research, Telecommunications, and Legal. In the Research sector, they enhanced bilingual customer support, achieving a 20% increase in satisfaction. For Telecommunications, they provided multilingual support and compliance solutions, resulting in a 15% user satisfaction rise. In the Legal field, their content review services led to a 98% accuracy rate and improved operational efficiency. Overall, client feedback reflects Contio.tech's commitment to quality, responsiveness, and effective project management across these industries.
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Research Telecommunications LegalWas this helpful?
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$5,000+< $25 / hr10 - 49L'viv, Ukraine
Services provided
10% Customer Service Outsourcing30% IT Staff Augmentation10% Back Office Outsourcing +510% Call Center Services10% Finance & Accounting Outsourcing (FAO)10% HR Consulting10% IT Managed Services10% IT Strategy ConsultingFocus Areas
25% Email Support Services25% Chat Support Services25% Order Processing & Taking +125% Phone Support ServicesSee all 6 projectsUkrany provides Customer Support Outsourcing and Call Center Outsourcing services, assisting companies in recruiting additional staff for both temporary and long-term needs. Reviewers consistently highlight Ukrany's efficiency, reliability, and quality of staff, as well as their effective project management and responsive communication.
Reviews mention High-quality work
Clients have expressed high satisfaction with Ukrany's services, noting their effectiveness in assembling skilled teams, particularly in finding Unity developers. One client emphasized the transparency of the process, stating, 'everything is very straightforward and nothing is hidden.' Overall, the sentiment reflects a strong approval of the quality of work, with no significant areas for improvement identified, indicating a reliable partnership for ongoing projects.-
Dev Recruitment & Outsourcing for Tech Startup
5.0 Aug 12, 2020The services have been good. We’re happy with the team they’ve put together.
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Industry Experience
Ukrany has demonstrated expertise across several industries, notably Human Resources, Logistics & Supply Chain, Design, and Arts & Entertainment. Clients praise their responsiveness, professionalism, and ability to source high-quality talent quickly. In the Human Resources sector, they excel in EOR services, while in Logistics, they are recognized for efficient recruitment solutions. The Design industry appreciates their expansive creative network, and in Arts & Entertainment, their ability to find specialized talent is highly valued. Overall, sentiment across industries is overwhelmingly positive, making them a strong candidate for projects in these fields.
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Human Resources Logistics & Supply Chain Design Arts, entertainment & musicWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express high satisfaction with Ukrany's cost and value for money, emphasizing transparency and no hidden fees. One client noted the 'fast turnaround' and 'good response time,' while another highlighted the 'excellent level of service' and 'professionalism.' Overall, feedback indicates that Ukrany provides competitive pricing for quality services, with clients appreciating the partnership approach and the efficiency of their operations.Was this helpful?
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UndisclosedUndisclosed50 - 249Kyiv, Ukraine
Services provided
15% Customer Service Outsourcing20% Back Office Outsourcing15% IT Staff Augmentation +610% Call Center Services10% HR Consulting10% IT Managed Services10% Market Research5% Other IT Consulting and SI5% Other MarketingFocus Areas
25% Email Support Services25% Chat Support Services25% Order Processing & Taking +125% Phone Support ServicesBased in Kyiv, Ukraine, Mobilunity BPO is a Back Office Outsourcing company. Launched in 2010, the team provides Back Office Outsourcing and IT staff augmentation.
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$5,000+$25 - $49 / hr50 - 249Uzhhorod, Ukraine
Services provided
20% Customer Service Outsourcing20% IT Staff Augmentation15% Web Development +610% Custom Software Development10% IT Strategy Consulting10% Low/No Code Development5% AI Development5% E-Commerce Development5% Mobile App DevelopmentFocus Areas
30% Email Support Services30% Chat Support Services30% Order Processing & Taking +110% Phone Support ServicesCodifire, a midsize IT staff augmentation company, is located in Deventer, Netherlands and Uzhhorod, Ukraine. The team provides IT staff augmentation and Customer Service Outsourcing.
Read moreSee All Locations (3)Uzhhorod, Ukraine
5 L'va Tolstoho Street
Uzhhorod, Ukraine 8800016 - 20
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$1,000+< $25 / hr2 - 9Ivano-Frankivs'k, Ukraine
Services provided
50% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +110% Sales OutsourcingFocus Areas
25% Email Support Services25% Chat Support Services25% Order Processing & Taking +125% Phone Support ServicesAmevalue is a Customer Service Outsourcing company. They are based in Ivano-Frankivs'k, Ukraine. Their team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing25% Call Center Services +125% Sales OutsourcingFocus Areas
25% Email Support Services25% Chat Support Services25% Order Processing & Taking +125% Phone Support ServicesSee all 1 projectsZenko Group is a European outsourcing contact center with over 11 years of experience providing tailored customer support and business process outsourcing solutions for clients across the US,
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$1,000+< $25 / hr10 - 49Dnipro, Ukraine
Services provided
35% Customer Service Outsourcing21% Back Office Outsourcing20% IT Managed Services +214% Call Center Services10% IT Staff AugmentationFocus Areas
20% Email Support Services50% Phone Support Services20% Chat Support Services +110% Order Processing & TakingShift-Arts, a Customer Service Outsourcing company, was founded in 2015. The small team offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
25% Customer Service Outsourcing40% IT Managed Services15% Call Center Services +210% Back Office Outsourcing10% Sales OutsourcingFocus Areas
17% Email Support Services42% Order Processing & Taking41% Phone Support ServicesEnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
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$5,000+< $25 / hr10 - 49Kyiv, Ukraine
Services provided
25% Customer Service Outsourcing25% Application Management & Support25% Content Marketing +215% Call Center Services10% Social Media MarketingFocus Areas
25% Email Support Services50% Chat Support Services15% Phone Support Services +110% Order Processing & TakingIn Kyiv, Ukraine and Kyiv, Ukraine, Adapter is a small Content Marketing company. Their services include Content Marketing and Application Management & Support.
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UndisclosedUndisclosed10 - 49Kyiv, Ukraine
Services provided
40% Customer Service Outsourcing60% Call Center ServicesFocus Areas
40% Email Support Services60% Order Processing & TakingBased in Kyiv, Ukraine, Bird Service Company is a small call center. The team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49L'viv, Ukraine
Services provided
30% Customer Service Outsourcing70% Call Center ServicesFocus Areas
20% Email Support Services60% Chat Support Services20% Phone Support ServicesCSL - Customer Support Lviv is a small call center in L'viv, Ukraine. The team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249L'viv, Ukraine
Services provided
20% Customer Service Outsourcing40% Call Center Services20% Back Office Outsourcing +120% Sales OutsourcingFocus Areas
20% Email Support Services60% Phone Support Services20% Chat Support ServicesMSV Multicall is a telephone answering service. The L'viv, Ukraine-based company was launched in 2004. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Kharkiv, Ukraine
Services provided
25% Customer Service Outsourcing50% Translation25% Call Center ServicesFocus Areas
50% Email Support Services50% Chat Support ServicesDealist Solutions is a Translation company. Based in Kharkiv, Ukraine, their team focuses on Translation and Call Center Services.
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Focus (x-axis)
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Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
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List of the Top 9 Ukraine Email Support Outsourcing Companies
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$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Customer Service Outsourcing30% Email Support Services50% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing10% Email Support Services45% Other -
$5,000+< $25 / hr50 - 249L'viv, Ukraine
Ability to deliver
31.9/40.016.2/20 Reviews10/10 Clients & Experience5.7/10 Market PresenceService focus
25% Customer Service Outsourcing50% Email Support Services75% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
27.9/40.020/20 Reviews1.4/10 Clients & Experience6.5/10 Market PresenceService focus
65% Customer Service Outsourcing30% Email Support Services35% Other -
$10,000+< $25 / hr50 - 249Stari Bohorodchany, Ukraine
Ability to deliver
29.2/40.016.8/20 Reviews7.2/10 Clients & Experience5.2/10 Market PresenceService focus
50% Customer Service Outsourcing27% Email Support Services50% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
30.5/40.016.2/20 Reviews9.7/10 Clients & Experience4.6/10 Market PresenceService focus
20% Customer Service Outsourcing25% Email Support Services80% Other -
$5,000+$50 - $99 / hr10 - 49Kyiv, Ukraine
Ability to deliver
27.1/40.016.6/20 Reviews6/10 Clients & Experience4.6/10 Market PresenceService focus
15% Customer Service Outsourcing75% Email Support Services85% Other -
$10,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
23/40.016.8/20 Reviews2.2/10 Clients & Experience4/10 Market PresenceService focus
20% Customer Service Outsourcing35% Email Support Services80% Other -
$5,000+< $25 / hr10 - 49L'viv, Ukraine
Ability to deliver
26.1/40.016.2/20 Reviews4.8/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing25% Email Support Services90% Other -
UndisclosedUndisclosed50 - 249Kyiv, Ukraine
Ability to deliver
7.8/40.00/20 Reviews0.7/10 Clients & Experience7.1/10 Market PresenceService focus
15% Customer Service Outsourcing25% Email Support Services85% Other -
$5,000+$25 - $49 / hr50 - 249Uzhhorod, Ukraine
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
20% Customer Service Outsourcing30% Email Support Services80% Other -
$1,000+< $25 / hr2 - 9Ivano-Frankivs'k, Ukraine
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
50% Customer Service Outsourcing25% Email Support Services50% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
25% Customer Service Outsourcing25% Email Support Services75% Other -
$1,000+< $25 / hr10 - 49Dnipro, Ukraine
Ability to deliver
5.2/40.00/20 Reviews0.6/10 Clients & Experience4.6/10 Market PresenceService focus
35% Customer Service Outsourcing20% Email Support Services65% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
25% Customer Service Outsourcing17% Email Support Services75% Other -
$5,000+< $25 / hr10 - 49Kyiv, Ukraine
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Customer Service Outsourcing25% Email Support Services75% Other -
UndisclosedUndisclosed10 - 49Kyiv, Ukraine
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Customer Service Outsourcing40% Email Support Services60% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing30% Email Support Services40% Other -
UndisclosedUndisclosed10 - 49L'viv, Ukraine
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Customer Service Outsourcing20% Email Support Services70% Other -
UndisclosedUndisclosed50 - 249L'viv, Ukraine
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing20% Email Support Services80% Other -
$10,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
25.6/40.020/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
40% Customer Service Outsourcing25% Email Support Services60% Other -
UndisclosedUndisclosed10 - 49Kharkiv, Ukraine
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Customer Service Outsourcing50% Email Support Services75% Other
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