Reviews mention "efficient"
Responsive
Reviewed 1 time in the past 6 months
4.7 out of 5.0 rating for cost
Completed projects in 2 countries
9 Top-Reviewed Customer Service Outsourcing Companies in Ukraine 2024
On the main pages of Clutch we have listings for 33 Customer Service Outsourcing firms located in Ukraine. Between all of those Customer Service Outsourcing companies, we have collected over 141 reviews and ratings posted as recently as 8/21/24.
But we'd like to make it easier for you! In order to simplify your process, we’ve narrowed your search down to display the top 9 Customer Service Outsourcing providers in Ukraine based on their ratings, but also with an eye on including a mix of smaller and larger firms in order to display options to fit a range of budgets, from small to larger.
To help you compare providers more easily, we've taken all 125 reviews for these 9 companies and summarized them into a single paragraph. We've also posted a set of terms that outlines reviewer's overall sentiments, experience, and even the expertise they most talked about in their reviews of each company listed below.
According to our reviewers, some of the best Ukraine Customer Service Outsourcing companies are Helpware, LimTC, Simply Contact, BPO Nextdoor, GotYourBack Support, A.R.C.E. Contact Center, Ukrany, Global Bilgi, and Talent First. Read on, and we’re certain you find these are some of the top software companies in Ukraine today!
Helpware
10-A Naberezhno-Khreshchatytska street
Kyiv, KY, Ukraine
02000
About:
- Minimum Budget: $5,000.00
- Avg. Hourly Rate: < $25
- Employees: 1,000 - 9,999
- Founded: 2015
- Quality Score: 4.8
- Schedule Score: 4.8
Services:
- Back Office Outsourcing
- Call Center Services
Key Clients:
NIC, Headspace, Jam City, Samsara Headspace for Work and 10 more, and Helpware overall rating is 4.8 stars.
#1 - HelpwareLEARN MORE ABOUT HELPWARE...
Reviewers Frequently Mention:
Clutch Review Summary:
Helpware has consistently impressed clients with their customer satisfaction, timely and effective communication, and efficient project management. They have contributed to increased efficiency, improved customer satisfaction scores, and overall productivity. Clients have also appreciated Helpware's ability to adapt to their needs and the high-quality support provided by their team.
Company Description:
Founded in 2015, and stating they have between 1,000 - 9,999 employees, Helpware is located at 10-A Naberezhno-Khreshchatytska street, Kyiv, KY 02000. They offer services for multiple industries including Business services, eCommerce, Financial services and more. Helpware offers expertise in Email Support Services, Order Processing & Taking, Virtual receptionist and other Customer Service Outsourcing capabilities. Their minimum project size is $5,000.00 and an hourly rate between < $25, while maintaining an overall 4.8 star rating.
LimTC
Volodymyr Ivasyuk Ave, 26А
Kyiv, Ukraine
04210
About:
- Minimum Budget: $5,000.00
- Avg. Hourly Rate: < $25
- Employees: 250 - 999
- Founded: 2017
- Quality Score: 4.9
- Schedule Score: 4.9
Services:
- Back Office Outsourcing
- Call Center Services
Key Clients:
Allianz VoC, PeerSpot, Voice of Employee - Allianz, 2Reward Unicheck and 9 more, and LimTC overall rating is 4.9 stars.
#2 - LimTCLEARN MORE ABOUT LIMTC...
Reviewers Frequently Mention:
Clutch Review Summary:
LimTC has consistently delivered high customer satisfaction through their efficient and responsive communication. Their efforts have resulted in significant revenue increases for clients, showcasing their commitment to success and seamless workflow. The team's adaptability, professionalism, and collaborative approach have contributed to positive outcomes, earning them rave feedback from clients.
Company Description:
Founded in 2017, and stating they have between 250 - 999 employees, LimTC is located at Volodymyr Ivasyuk Ave, 26А, Kyiv 04210. They offer services for multiple industries including Advertising & marketing, Business services, eCommerce and more. LimTC offers expertise in Customer Surveys & Market Research Calls, Email Support Services, Order Processing & Taking and other Customer Service Outsourcing capabilities. Their minimum project size is $5,000.00 and an hourly rate between < $25, while maintaining an overall 4.9 star rating.
Simply Contact
Shovkovychna St, 42/44
Kyiv, Ukraine
02000
About:
- Minimum Budget: $1,000.00
- Avg. Hourly Rate: < $25
- Employees: 250 - 999
- Founded: 2013
- Quality Score: 4.7
- Schedule Score: 5
Services:
- Back Office Outsourcing
- Call Center Services
Key Clients:
WizzAir, Birchy, Bolt, Fareportal Flyuia and 5 more, and Simply Contact overall rating is 4.8 stars.
#3 - Simply ContactLEARN MORE ABOUT SIMPLY CONTACT...
Reviewers Frequently Mention:
Clutch Review Summary:
Simply Contact has consistently delivered efficient and effective customer support, leading to significant improvements in customer satisfaction and response times for their clients. The team's communication and responsiveness have been highly praised, with clients noting their adaptability, flexibility, and commitment to providing tailor-made services. Simply Contact's dedication to understanding their clients' needs and their smooth project management have resulted in ongoing positive results and high customer satisfaction.
Company Description:
Founded in 2013, and stating they have between 250 - 999 employees, Simply Contact is located at Shovkovychna St, 42/44, Kyiv 02000. They offer services for multiple industries including eCommerce, Financial services, Government and more. Simply Contact offers expertise in Email Support Services, Order Processing & Taking, B2C Telemarketing & telesales and other Customer Service Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 4.8 star rating.
BPO Nextdoor
2 V. Velykogo street
L'viv, Ukraine
79000
About:
- Minimum Budget: $5,000.00
- Avg. Hourly Rate: < $25
- Employees: 50 - 249
- Founded: 2012
- Quality Score: 5
- Schedule Score: 4.9
Services:
- Back Office Outsourcing
- Call Center Services
- Public Relations
Key Clients:
D&TS GmbH, Checkout Charlie, Content Conversion Specialists, SugarPool GmbH Landau Media and 4 more, and BPO Nextdoor overall rating is 5 stars.
#4 - BPO NextdoorLEARN MORE ABOUT BPO NEXTDOOR...
Reviewers Frequently Mention:
Clutch Review Summary:
BPO Nextdoor has been highly praised for their responsiveness and project management skills, leading to the successful completion of development projects within the planned timeline. They have been commended for eliminating customer complaints and providing a friendly workflow, showcasing their reliability as a partner. Additionally, their work has resulted in the generation of quality leads, securing new partnerships for their clients.
Company Description:
Founded in 2012, and stating they have between 50 - 249 employees, BPO Nextdoor is located at 2 V. Velykogo street, L'viv 79000. They offer services for multiple industries including eCommerce, Government, Information technology and more. BPO Nextdoor offers expertise in Email Support Services, Order Processing & Taking, Writing & Content Creation Outsourcing and other Customer Service Outsourcing capabilities. Their minimum project size is $5,000.00 and an hourly rate between < $25, while maintaining an overall 5 star rating.
GotYourBack Support
Sichovyh Striltsiv 13
Stari Bohorodchany, Ukraine
77712
About:
- Minimum Budget: $10,000.00
- Avg. Hourly Rate: < $25
- Employees: 50 - 249
- Founded: 2019
- Quality Score: 5
- Schedule Score: 5
Services:
- Back Office Outsourcing
- Call Center Services
- Sales Outsourcing
Key Clients:
Clario, Gismart, Byte Technologies, Evedevices.com GotYourBack Support and 1 more, and GotYourBack Support overall rating is 5 stars.
#5 - GotYourBack SupportLEARN MORE ABOUT GOTYOURBACK SUPPORT...
Reviewers Frequently Mention:
Clutch Review Summary:
GotYourBack Support has consistently improved the client's health apps, KPIs, customer service quality, and SLAs. The team's efforts have led to increased positive reviews, decreased response and resolution times, and overall satisfaction. They have been highly effective, dedicated, and professional, resulting in exceptional service and successful project goals. The company is now preparing to expand their sales team, thanks to the team's hard work and contributions.
Company Description:
Founded in 2019, and stating they have between 50 - 249 employees, GotYourBack Support is located at Sichovyh Striltsiv 13, Stari Bohorodchany 77712. They offer services for multiple industries including Business services, Consumer products & services, Gaming and more. GotYourBack Support offers expertise in Customer Surveys & Market Research Calls, Email Support Services, Order Processing & Taking and other Customer Service Outsourcing capabilities. Their minimum project size is $10,000.00 and an hourly rate between < $25, while maintaining an overall 5 star rating.
A.R.C.E. Contact Center
21 Yaroslaviv Val Street
Kyiv, Ukraine
02000
About:
- Minimum Budget: $1,000.00
- Avg. Hourly Rate: < $25
- Employees: 1,000 - 9,999
- Founded: 2007
- Quality Score: 4.7
- Schedule Score: 4.9
Services:
- Call Center Services
Key Clients:
OKKO, Epicenter, Nova Poshta, Silpo Vodafone and 5 more, and A.R.C.E. Contact Center overall rating is 5 stars.
#6 - A.R.C.E. Contact CenterLEARN MORE ABOUT A.R.C.E. CONTACT CENTER...
Reviewers Frequently Mention:
Clutch Review Summary:
A.R.C.E. Call Center has impressed clients with their exceptional customer support, leading to increases in net promoter scores and service levels. Their prompt response and cost-effective services, along with their collaborative and dedicated approach, have resulted in highly successful partnerships and satisfied clients. The team's language localization options and streamlined approach have been particularly praised, contributing to their ongoing involvement and dedication to success.
Company Description:
Founded in 2007, and stating they have between 1,000 - 9,999 employees, A.R.C.E. Contact Center is located at 21 Yaroslaviv Val Street, Kyiv 02000. They offer services for multiple industries including Business services, Consumer products & services, Financial services and more. A.R.C.E. Contact Center offers expertise in Customer Surveys & Market Research Calls, Order Processing & Taking, Virtual receptionist and other Customer Service Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 5 star rating.
Ukrany
Naukova 7D
L'viv, Ukraine
79000
About:
- Minimum Budget: $5,000.00
- Avg. Hourly Rate: < $25
- Employees: 10 - 49
- Founded: 2017
- Quality Score: 4.9
- Schedule Score: 5
Services:
- Back Office Outsourcing
- Call Center Services
- Finance & Accounting Outsourcing
- IT Managed Services
- IT Staff Augmentation
- HR Consulting
Key Clients:
Frever, Klingit and Team Liquid, and Ukrany overall rating is 5 stars.
#7 - UkranyLEARN MORE ABOUT UKRANY...
Reviewers Frequently Mention:
Clutch Review Summary:
Ukrany has consistently delivered on recruitment tasks, impressing clients with their communication, transparency, technical knowledge, and professionalism. Their efforts have led to successful closures of positions and the finding of competent candidates, resulting in solid teams for their clients. The team's open approach and dedication make them a trustworthy and capable partner, despite having room for growth.
Company Description:
Founded in 2017, and stating they have between 10 - 49 employees, Ukrany is located at Naukova 7D, L'viv 79000. They offer services for multiple industries including Advertising & marketing, Business services, eCommerce and more. Ukrany offers expertise in Email Support Services, Order Processing & Taking, Writing & Content Creation Outsourcing and other Customer Service Outsourcing capabilities. Their minimum project size is $5,000.00 and an hourly rate between < $25, while maintaining an overall 5 star rating.
Global Bilgi
str. Mytropolyta Vasylia Lypkivskoho, 45, Business Center "NEST"
Kyiv, Ukraine
02000
About:
- Minimum Budget: $1,000.00
- Avg. Hourly Rate: < $25
- Employees: 250 - 999
- Founded: 2008
- Quality Score: 5
- Schedule Score: 4.7
Services:
- Call Center Services
- Corporate Training
- IT Managed Services
- HR Outsourcing
Key Clients:
LifeCell, British American Tobacco and Vega Telecommunications Group, and Global Bilgi overall rating is 4.8 stars.
#8 - Global BilgiLEARN MORE ABOUT GLOBAL BILGI...
Reviewers Frequently Mention:
Clutch Review Summary:
Global Bilgi has achieved a high Net Promoter Score (NPS) and has been praised for their excellent communication and responsiveness. They have exceeded revenue targets, increased the client's customer base, and provided transparent business solutions at a competitive price point. The client appreciates their proactiveness and keenness to meet set targets.
Company Description:
Founded in 2008, and stating they have between 250 - 999 employees, Global Bilgi is located at str. Mytropolyta Vasylia Lypkivskoho, 45, Business Center "NEST", Kyiv 02000. They offer services for multiple industries including Advertising & marketing, Automotive, eCommerce and more. Global Bilgi offers expertise in Customer Surveys & Market Research Calls, Order Processing & Taking, B2C Telemarketing & telesales and other Customer Service Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 4.8 star rating.
Talent First
1a Sportyvna Square
Kyiv, Ukraine
01023
About:
- Minimum Budget: $5,000.00
- Avg. Hourly Rate: $50 - $99
- Employees: 10 - 49
- Founded: 2020
- Quality Score: 5
- Schedule Score: 5
Services:
- Cybersecurity
- IT Staff Augmentation
- Recruiting
Key Clients:
Mariposa Global, Cynet Security, RICO Nutrition and Dooblo, and Talent First overall rating is 5 stars.
#9 - Talent FirstLEARN MORE ABOUT TALENT FIRST...
Reviewers Frequently Mention:
Clutch Review Summary:
Clients are satisfied with Talent First's work, particularly in terms of end customer satisfaction and timely delivery of items. The team communicates effectively through virtual meetings and offers an innovative perspective to problem-solving. They are also responsive through email and have successfully helped clients hire candidates.
Company Description:
Founded in 2020, and stating they have between 10 - 49 employees, Talent First is located at 1a Sportyvna Square, Kyiv 01023. They offer services for multiple industries including Business services Information technology and more. Talent First offers expertise in Email Support Services, Account Takeover (ATO), Threat/Attack Simulations and other Customer Service Outsourcing capabilities. Their minimum project size is $5,000.00 and an hourly rate between $50 - $99, while maintaining an overall 5 star rating.