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Top Virtual Receptionist Services in Portugal

Ratings Updated: April 3, 2026

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1 Leaders 3 Contenders

4 Companies

Country: Portugal

Inbound Services: Virtual receptionist

List of the Top Portugal Virtual Receptionist Companies

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What are Featured Providers?
Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Portugal

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

37% Virtual receptionist

63% Answering services

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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Industry Experience

Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (40) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
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This provider is fluent in 2 languages:

English

Spanish

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Prialto

5.0 44 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Portugal

Services provided

10% Call Center Services

70% Back Office Outsourcing

10% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

Prialto is a company providing Contact Center Services and Customer Support Services, offering executive support, customer care, and call handling. The reviews reflect a high level of satisfaction, with approximately 90% of feedback noting their exceptional responsiveness and integration into clients' workflows. Clients consistently praise their proactive approach and the seamless continuity of service.

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3 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent client feedback on Prialto highlights their effectiveness in streamlining operations and providing administrative support. Clients reported significant time savings, such as three hours per week from organized systems, and praised the quality and responsiveness of their assigned team members. Notably, one client was able to double their client capacity due to the assistance received. Overall, sentiment is highly positive, with minimal suggestions for improvement regarding industry-specific knowledge.
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1 of 1 Virtual receptionist reviews is 5 stars

$10,000 – $49,000 avg. project cost

Virtual receptionist Experience

Prialto has received overwhelmingly positive feedback for its Virtual receptionist services, with 100% of reviewers highlighting strong customer support and seamless integration into their corporate culture. Clients appreciate the proactive service, timely responses (within 30 minutes), and efficient project management. Key strengths include exceptional customer service, effective scheduling, and continuous training for assistants. One client noted the company's commitment to their success, describing Prialto as an integral part of their team rather than an external consultant.
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3 of 3 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Mental Health Counseling Firm
5.0 — Prialto provides virtual assistant services for a mental health counseling firm. The team schedules patients, sets up portal accounts, and answers new patients' questions. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (24) Less than $10,000 (5) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently report that Prialto offers excellent value for money, with many highlighting their competitive pricing and the quality of service provided. For instance, one client noted that Prialto's pricing fit their budget and described the service as a 'good value for cost.' Another client emphasized the significant return on investment, stating they could take on more clients due to the support received. Overall, the sentiment is overwhelmingly positive, with clients appreciating the balance of cost and high-quality assistance.
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Enshored

4.8 11 reviews

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Verified

$1,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Services provided

10% Call Center Services

30% Content Moderation Services

30% Customer Service Outsourcing +5

10% Back Office Outsourcing

5% Data Annotation Services

5% PEO/Employee Leasing

5% Sales Outsourcing

5% Social Media Marketing

Focus Areas

10% Virtual receptionist

75% Inbound appointment scheduling

15% Answering services

Enshored is a provider of Contact Center Services, specializing in Customer Support Services and Call Handling. They have received overwhelmingly positive feedback, with clients highlighting their strong project management skills, adaptability, and consistent quality. Approximately 90% of reviewers praise their ability to scale efficiently and maintain low turnover rates, making them a reliable partner for telephonic support and customer service center needs.

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Reviews mention Proactive
Clients consistently highlight Enshored's proactive approach to project management and task execution. One client noted their 'excellent' ability to deliver on needs with minimal oversight, showcasing their independence and ownership of projects. Furthermore, feedback emphasized Enshored's initiative in reviewing situations and proposing improvements, demonstrating a commitment to enhancing outcomes. Overall, the sentiment reflects a strong appreciation for Enshored's proactive stance in fulfilling client objectives.

Back-Office Outsourcing for Rental Property Management Co

4.5 Oct 25, 2023

Enshored have been excellent in either delivering our needs, or proactively working to achieve them. One of the highlights of using Enshored is the ownership they take of delivering the project and require very little shading to achieve results. They are also very active in reviewing situations and coming forward with useful ideas to improve the outcomes.
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Industry Experience

Enshored has demonstrated expertise across diverse industries, including Arts & Entertainment, Supply Chain, Information Technology, Hospitality, Advertising, Software, Financial Services, Education, and Consumer Products. Clients praise their ability to enhance operational efficiency and provide tailored support, leading to improved customer satisfaction and cost savings. Overall sentiment is highly positive, with particular strengths noted in customer service, project management, and adaptability to client needs. Enshored is particularly well-suited for companies seeking scalable solutions in customer support and back-office operations.
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Arts, entertainment & music Supply Chain, Logistics, and Transport Information technology Hospitality & leisure Advertising & marketing Software Financial services Education Business services Consumer Products

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $200,000 to $999,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Enshored's strong value for money, emphasizing their cost-effective solutions compared to in-house staffing. For instance, one client noted a monthly investment of $3,000 which resulted in improved customer satisfaction and efficient operations, while another mentioned savings of approximately $2 million compared to internal hires. Overall, the sentiment is positive, with clients appreciating the balance of quality service and affordability.
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United States (9) Scotland (2)

This provider is fluent in 14 languages:

English

Spanish

Arabic

Portuguese

Japanese

Korean

French

Thai

Italian

German

Mandarin

Russian

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This provider is available in 4 time zones:

Greenwich Mean Time (GMT)

Central European Time (CET)

Pacific Standard Time (PST)

Singapore Standard Time (SGT)

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Conectys

4.8 2 reviews

$250,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Services provided

20% Call Center Services

40% Content Moderation Services

40% Customer Service Outsourcing

Focus Areas

25% Virtual receptionist

75% Answering services

Conectys is a Customer Support Services provider specializing in technical support across multiple languages. The reviews indicate a strong emphasis on proactive communication and consistent performance, with 100% of reviewers appreciating their multilingual capabilities. However, there is also a suggestion to improve their workflow tools due to occasional delays in new feature implementation.

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Industry Experience

Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.
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Lisboa, Portugal

Rua Coronel Bento Roma, 4
Lisboa, Portugal 1700-120
401 - 500

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Kelly - Portugal

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Services provided

10% Call Center Services

30% HR Consulting

10% Back Office Outsourcing +5

10% Customer Service Outsourcing

10% HR Outsourcing

10% Recruiting

10% Sales Outsourcing

10% Staffing

Focus Areas

25% Virtual receptionist

50% Answering services

25% Inbound appointment scheduling

Kelly - Portugal is a HR Consulting company in Lisboa, Portugal. Established in 1946, the team provides HR Consulting and Call Center Services.
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Essentiel Outsourcing S.L

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Lisboa, Portugal

Services provided

30% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing +2

10% Back Office Outsourcing

10% Recruitment Process Outsourcing

Focus Areas

15% Virtual receptionist

50% Answering services

35% Inbound appointment scheduling

Essentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
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Lisboa, Portugal

Praça Duque de Saldanha 1,
Lisboa, Portugal 1050-094
16 - 20

+34610428617

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1 Conectys

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

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Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Portugal Virtual Receptionist Companies

Conectys

$250,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Ability to deliver

22.1/40.0

14.6/20 Reviews

0.6/10 Clients & Experience

6.9/10 Market Presence

Service focus

20% Call Center Services

25% Virtual receptionist

80% Other

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Kelly - Portugal

Undisclosed

Undisclosed

50 - 249

Lisboa, Portugal

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Call Center Services

25% Virtual receptionist

90% Other

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Enshored

$1,000+

< $25 / hr

1,000 - 9,999

Lisboa, Portugal

Ability to deliver

31.9/40.0

16.6/20 Reviews

6.9/10 Clients & Experience

8.4/10 Market Presence

Service focus

10% Call Center Services

10% Virtual receptionist

90% Other

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Essentiel Outsourcing S.L

Undisclosed

< $25 / hr

50 - 249

Lisboa, Portugal

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

30% Call Center Services

15% Virtual receptionist

70% Other

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Top Virtual Receptionist Services in Portugal

List of the Top Portugal Virtual Receptionist Companies

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 3 times in the past 6 months

Virtual receptionist Experience

Call Center Services for Mental Health Counseling Firm

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Proactive

Back-Office Outsourcing for Rental Property Management Co

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

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List of the Top 1 Portugal Virtual Receptionist Companies

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