Contact ORATIO d.o.o.
Get a custom proposalReliability, quality, security, flexibility
ORATIO is a nearshore Business Process Outsourcing (BPO) provider based in Sarajevo, Bosnia and Herzegovina, operating since 2014. We deliver multilingual customer service and back-office solutions with a strong focus on German-speaking markets (DACH), alongside English, French, Spanish, Italian, Dutch, Swedish and Arabic.
Our clients choose us to improve customer experience, reduce operational workload and scale efficiently, without the cost and complexity of building large in-house teams.
Core services:
1. Customer service outsourcing
2. Call center services
3. Technical support
4. Back office outsourcing
5. Outbound services
6. E-commerce and order management
7. Recruiting
How we work
ORATIO operates as an integrated extension of your team. We work within your CRM systems, workflows and processes, and adapt to your quality standards. From additional support during peak periods to fully outsourced functions, our team structures and capacity scale with your needs. Working in Central European Time (CET), we are available when your customers are.
Industries
Telecommunications, e-commerce and retail, automotive, logistics, finance and insurance, technology and more. Our teams learn industry-specific processes while maintaining clear communication and consistent quality.
Security and reliability
ISO/IEC 27001 certified and GDPR compliant, ORATIO puts data security and structured quality management at the center of every engagement.
Why ORATIO
Multilingual talent, competitive nearshore pricing, flexible teams and a partnership approach built for long-term collaboration.
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Min project size
$5,000+
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Hourly rate
< $25 / hr
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Employees
50 - 249
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Year founded
Founded 2014
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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- RPO Focus
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- Candidate Sourcing
- 40%
- Candidate Engagement & Management
- 30%
- Job Posting Management
- 10%
- Sales Outsourcing
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Industries
- Information technology
- 20%
- Telecommunications
- 20%
- eCommerce
- 20%
- Automotive
- 15%
- Supply Chain, Logistics, and Transport
- 15%
- Financial services
- 10%
Clients
- Midmarket ($10M - $1B)
- 45%
- Enterprise (>$1B)
- 35%
- Small Business (<$10M)
- 20%
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Our Story
Since 2014, ORATIO has grown from a local operation into a team of more than 100 multilingual professionals in Sarajevo. We put a strong emphasis on professional respect, direct communication and accountability at every level. Our teams take ownership, collaborate openly and build lasting working relationships. For our clients, this means clear expectations, reliable communication and a partner who takes the time to understand their business.
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