Outsourcing your customer service. Multi-channel.
E-satisfaction offers you the possibility to outsource your customer relationship in a transparent way, more precisely the management of incoming customer flows before and after sales.
E-satisfaction relies on expertise and quality of service, and provides the end customer with a human and professional relationship.
- Multilingual French, English, Dutch, German, Spanish, Italian.
- Pre-sales services, product and service support and advice, order taking.
- After-sales services, hotline, satisfaction surveys, consumer service.
- Specialist in the e-commerce, agri-food and automotive sectors.
E-Satisfaction is a subsidiary of GENKY.
Through these recent acquisitions, GENKY is demonstrating its development ambitions in the Customer Acquisition and Customer Experience market by combining human expertise and digital means such as sales and marketing data management, conversational agents and lead management.
GENKY offers companies complete and seamless customer relationship management throughout the customer journey. To this end, it forms a network of experts around it, each capable of responding to it in its own field of competence and expertise.