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Top Answering Service in Nigeria

Ratings Updated: June 11, 2026
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3 Leaders 11 Contenders

14 Companies

Country: Nigeria
Inbound Services: Answering services

List of the Top Nigeria Answering Services Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Nigeria

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.

    See all 53 projects

    Reviews mention Great project management

    Clients consistently praise Moneypenny for their exceptional project management, noting their timely execution and effective communication. One client highlighted that Moneypenny's team promptly provides detailed information following calls, facilitating swift client follow-up. Additionally, they appreciate the proactive approach of Moneypenny in addressing concerns to ensure optimal service delivery. Overall, the sentiment is highly positive, with clients feeling supported and confident in Moneypenny's project management capabilities.
    • Call Center Services for Nonprofit Organization
      5.0 Feb 28, 2022

      Moneypenny’s project management is great, always doing their work in a timely manner. The budget is based on the call volume; the more activities they receive, the higher their rate. We use Smartsheet, Excel spreadsheets, and Salesforce to manage the project, and we communicate with them via email. Still, if we need something quickly, we contact them via phone calls. Whenever Moneypenny’s team has any concerns, they don’t hesitate to contact us to ensure they’re getting everything perfectly.

      Read Full Review
    Read All Reviews
    0 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent client feedback for Moneypenny USA highlights a generally positive experience, particularly with their onboarding and initial customer service. Clients appreciated the timely delivery of services, though concerns were raised about inconsistent customer service and unclear communication post-onboarding. One client noted unexpected charges and a decline in service quality over time. Overall, sentiment reflects satisfaction with initial interactions but suggests room for improvement in ongoing support and transparency.
    Read 1 Recent Review
    18 of 51 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 51 Reviews

    Industry Experience

    VoiceNation has demonstrated strong capabilities across various industries including medical staffing, mental health, business services, real estate, and construction. Clients consistently commend their responsiveness, adaptability, and ability to provide custom solutions tailored to specific needs. In the medical sector, they excel in handling call volumes efficiently, while in business services, their lead sorting has positively impacted client engagement. Overall, the sentiment is highly positive, indicating VoiceNation’s effectiveness as a reliable partner for organizations seeking quality call handling services.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications Construction
    View Profile Visit Website
  • Hugo Inc. Logotype

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Lagos, Nigeria

    Services provided

    20% Call Center Services
    25% Customer Service Outsourcing
    15% Back Office Outsourcing +4
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

    See all 28 projects

    Reviews mention Hard working

    Clients consistently commend Hugo for their hard work and dedication. One client highlighted their 'unwavering commitment to on-time deliveries' and noted that Hugo's team 'went above and beyond expectations.' Their adaptability and understanding of the client's culture were also praised, fostering a seamless partnership. Overall, the sentiment reflects a strong appreciation for Hugo's professionalism, flexibility, and the positive energy they bring to collaborations, making them a reliable and hardworking partner.
    • Customer Service Outsourcing for Gaming Company
      5.0 Aug 22, 2023

      I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.

      Read Full Review
    Read All Reviews

    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

    Read All Reviews

    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
    Read All Reviews

    Lagos, Nigeria

    2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
    Lagos, Nigeria 102215

    See All Locations (2)
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  • DelonApps Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Lagos, Nigeria

    Services provided

    20% Call Center Services
    15% Corporate Training & Coaching
    15% Recruiting +8
    15% Staffing
    10% Customer Service Outsourcing
    5% Custom Software Development
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Mobile App Development
    3% HR Outsourcing
    2% Sales Outsourcing

    Focus Areas

    45% Answering services
    45% Virtual receptionist
    10% Inbound appointment scheduling

    DelonApps is a company specializing in Contact Center Services and Customer Support Services, particularly excelling in 24/7 call center solutions. Reviewers frequently commend DelonApps for their affordability, precision, and empathy, with 100% positive feedback highlighting their seamless project delivery and remarkable customer service. Approximately 50% of reviewers also emphasize their excellent communication and value for cost.

    See all 3 projects

    Reviews mention Timely

    Overall sentiment regarding DelonApps' timeliness is highly positive. Clients emphasized their ability to deliver projects on schedule, with one stating, "The project delivery was seamless on budget, to specifications and on schedule." Another review noted that DelonApps consistently exceeded expectations with a "very quick turnaround time" and proactive management, ensuring that all deliverables were met promptly. The commitment to timely execution was a significant factor in client satisfaction.
    • Process Automation & Optimization for Engineering Company
      5.0 Jun 4, 2024

      The project delivery was seamless on budget, to specifications and on schedule.

      Read Full Review
    • BPO & Call Center Services for Managed IT Services Provider
      5.0 Jun 3, 2024

      Delon LLC delivered beyond our expectation all the time. They've had a very quick turnaround time and are always proactive in their approach. Whenever there was a gap or issue, they quickly handled the issue.

      Read Full Review
    Read All Reviews
    2 of 2 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Process Automation & Optimization for Engineering Company

    5.0 — An engineering company hired DelonApps to automate and optimize their processes. The goal was to improve the client’s productivity and service delivery. Read more
    Read 2 Reviews

    Industry Experience

    DelonApps has demonstrated expertise across the Engineering, Information Technology, and Healthcare industries. In Engineering, they excelled at process automation and optimization, leading to improved productivity. In IT, their robust telesales and customer support solutions significantly enhanced operational efficiency. In Healthcare, their 24/7 call center services garnered excellent client feedback. Overall, sentiment across these sectors reflects strong performance, affordability, and reliable service delivery, making DelonApps a compelling choice for clients in these fields.

    Read All Reviews

    Select Industry to see insights

    Engineering Information technology Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (3)

    What Clients Have Said

    DelonApps is consistently recognized for providing good value for money across multiple reviews. Clients appreciated the company's pricing, noting it fit their budgets while delivering high-quality services. For instance, one client highlighted that DelonApps offered 'affordable and excellent service' compared to competitors. Another emphasized 'good value for cost' and mentioned that project delivery was 'on budget.' Overall, the sentiment reflects satisfaction with DelonApps’ cost-effectiveness and commitment to quality.
    Read All Reviews
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  • Hi-Deas Expedient Solutions Limited Logotype

    4.5 1 review
    $25,000+
    $25 - $49 / hr
    10 - 49
    Lagos, Nigeria

    Services provided

    50% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing

    Focus Areas

    100% Answering services

    Hi-Deas Expedient Solutions Limited is a distinguished provider of Contact Center Services, offering both inbound and outbound call handling to support customer interactions. Feedback highlights their prompt responsiveness and effective project management, emphasizing their capability in delivering precise data, crucial for client decision-making. Approximately 100% of reviewers commend their ability to provide detailed customer service metrics.

    See all 1 projects
    0 of 1 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Loans & Investments Company

    4.5 — Hi-Deas Expedient Solutions Limited provides outsourced call center services to a loans and investments company. They answer customer calls and then provide data to the company. Read more
    Read 1 Review

    Industry Experience

    Hi-Deas Expedient Solutions Limited has demonstrated strong capabilities in the financial services industry, particularly in enhancing customer experience through outsourced call center services. Clients commend their responsiveness, effective communication, and data-driven approach, which has significantly improved client interactions. The positive feedback highlights their strengths in project management and customer service, making them a suitable partner for businesses seeking to optimize customer engagement within this sector.

    Read All Reviews

    Select Industry to see insights

    Financial services

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Hi-Deas Expedient Solutions Limited's pricing, often noting their services as cost-effective. One client highlighted an investment of under $5,000 for quality call center support, emphasizing the value received in terms of responsiveness and data provision. Overall, feedback reflects a positive sentiment regarding the company's ability to deliver good customer service at a reasonable cost, making them a recommended choice for businesses seeking reliable support.
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  • Outcess Solutions Logotype

    4.0 1 review
    $1,000+
    $25 - $49 / hr
    250 - 999
    Lagos, Nigeria

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Cloud Consulting & SI +2
    20% Customer Service Outsourcing
    20% IT Managed Services

    Focus Areas

    100% Answering services

    Outcess Solutions provides call management services and customer service analytics. Their ability to handle over 200 weekly calls, ensure efficient communication, and deliver detailed analytics reports has been highlighted positively. Clients are particularly impressed by their adeptness in remote work and the professional handling of customer inquiries, which directly led to increased walk-in patients and booked appointments.

    See all 1 projects
    View Profile
  • Intercom Nigeria Logotype

    Not yet reviewed

    $100,000+
    < $25 / hr
    50 - 249
    Ikeja, Nigeria

    Services provided

    40% Call Center Services
    20% Unified Communications Consulting & SI
    10% CRM Consulting and SI +3
    10% Customer Service Outsourcing
    10% IT Managed Services
    10% Sales Outsourcing

    Focus Areas

    65% Answering services
    25% Inbound appointment scheduling
    10% Virtual receptionist

    Intercom Nigeria, a phone answering service, is based in Ikeja, Nigeria and FCT, Nigeria. They provide Call Center Services and unified communications consulting & SI and were established in 2010.

    Read more
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  • CallTel Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    250 - 999
    Lekki, Nigeria

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Midsize call center service CallTel, is in Lekki, Nigeria. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Techmarket Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    10 - 49
    Lagos, Nigeria

    Services provided

    10% Call Center Services
    15% CRM Consulting and SI
    15% Cybersecurity +8
    15% IT Managed Services
    10% Generative AI
    10% Unified Communications Consulting & SI
    5% AI Agents
    5% API Development
    5% Application Management & Support
    5% Custom Software Development
    5% Customer Service Outsourcing

    Focus Areas

    30% Answering services
    55% Virtual receptionist
    15% Inbound appointment scheduling

    Based in Lagos, Nigeria and Abuja, Nigeria, Techmarket is a CRM consulting and SI company. Founded in 2008, the team focuses on CRM consulting and SI and Cybersecurity.

    Read more
    View Profile
  • Asksus-ng Business Support Services Logotype

    Not yet reviewed

    $25,000+
    $25 - $49 / hr
    10 - 49
    Lagos, Nigeria

    Services provided

    10% Call Center Services
    20% Back Office Outsourcing
    20% Business Consulting +5
    10% Customer Service Outsourcing
    10% Financial Consulting
    10% Recruiting
    10% Sales Outsourcing
    10% Staffing

    Focus Areas

    67% Answering services
    33% Virtual receptionist

    Asksus-ng Business Support Services is a small Business Consulting company headquartered in Lagos, Nigeria. The team focuses on Business Consulting and Back Office Outsourcing.

    Read more
    View Profile
  • Global Manpower Nigeria Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Lagos, Nigeria

    Services provided

    30% Call Center Services
    40% Staffing
    30% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    100% Answering services

    Global Manpower Nigeria is a midsize Lagos, Nigeria-based Staffing company. Their services include Staffing and Call Center Services.

    Read more
    View Profile
  • Excellium Business Limited Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    10 - 49
    Lagos, Nigeria

    Services provided

    15% Call Center Services
    25% ERP Consulting and SI
    10% CRM Consulting and SI +7
    10% E-Commerce Development
    10% Employer of Record (EOR) Services
    10% Enterprise App Modernization
    5% IT Strategy Consulting
    5% IoT Development
    5% Low/No Code Development
    5% PEO/Employee Leasing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Excellium Business Limited is a Lagos, Nigeria-based ERP consulting and SI company. They offer ERP consulting and SI and Call Center Services.

    Read more
    View Profile
  • camillo.outsourcing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Lagos, Nigeria

    Services provided

    35% Call Center Services
    35% HR Outsourcing
    30% Sales Outsourcing

    Focus Areas

    100% Answering services

    Headquartered in Lagos, Nigeria, camillo.outsourcing is a small answering service company. The team offers Call Center Services and HR Outsourcing.

    Read more
    View Profile
  • Intelics Solutions Nigeria Limited Logotype

    Not yet reviewed

    $10,000+
    Undisclosed
    50 - 249
    Ikeja, Nigeria

    Services provided

    15% Call Center Services
    20% Document Digitization & Management
    10% IT Staff Augmentation +12
    10% Other IT Consulting and SI
    10% Warehousing & Distribution
    5% Cloud Consulting & SI
    5% Customer Service Outsourcing
    5% Cybersecurity
    5% HR Consulting
    5% IT Managed Services
    5% Other Application Development
    2% Custom Software Development
    1% Business Consulting
    1% IT Strategy Consulting
    1% Unified Communications Consulting & SI

    Focus Areas

    20% Answering services
    60% Inbound appointment scheduling
    20% Virtual receptionist

    Intelics Solutions Nigeria Limited, a Document Digitization & Management company, is in Ikeja, Nigeria. Their services include Document Digitization & Management and Call Center Services.

    Read more
    View Profile
  • BQuins Solution Limited Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Lagos, Nigeria

    Services provided

    15% Call Center Services
    15% Back Office Outsourcing
    15% Pay Per Click +4
    15% Recruiting
    15% Search Engine Optimization
    15% Social Media Marketing
    10% Sales Outsourcing

    Focus Areas

    100% Answering services

    BQuins Solution Limited is a social media marketing agency founded in 2017. The team offers Social Media Marketing and Search Engine Optimization and is in Lagos, Nigeria.

    Read more
    View Profile
  • Top-worth Consulting Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Abuja, Nigeria

    Services provided

    20% Call Center Services
    20% Business Consulting
    20% Market Research +3
    15% HR Outsourcing
    15% Recruiting
    10% Corporate Training & Coaching

    Focus Areas

    100% Answering services

    Market Research company Top-worth Consulting was launched in 2011. The team focuses on Market Research and Business Consulting.

    Read more
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Rollover to see company insights or click a company below for more details.

1 DelonApps
2 Hi-Deas Expedient Solutions Limited
3 Outcess Solutions

List of the Top 3 Nigeria Answering Services Companies

  1. DelonApps Logotype

    DelonApps

    $1,000+
    < $25 / hr
    250 - 999
    Lagos, Nigeria

    Ability to deliver

    26.1/40.0
    16.4/20 Reviews
    4.4/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    20% Call Center Services
    45% Answering services
    80% Other
    View Profile Visit Website
  2. Hi-Deas Expedient Solutions Limited Logotype

    Hi-Deas Expedient Solutions Limited

    $25,000+
    $25 - $49 / hr
    10 - 49
    Lagos, Nigeria

    Ability to deliver

    20.5/40.0
    14.6/20 Reviews
    1.3/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    50% Call Center Services
    100% Answering services
    50% Other
    View Profile Visit Website
  3. Outcess Solutions Logotype

    Outcess Solutions

    $1,000+
    $25 - $49 / hr
    250 - 999
    Lagos, Nigeria

    Ability to deliver

    12.1/40.0
    0/20 Reviews
    6.6/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    20% Call Center Services
    100% Answering services
    80% Other
    View Profile Visit Website
  4. Intercom Nigeria Logotype

    Intercom Nigeria

    $100,000+
    < $25 / hr
    50 - 249
    Ikeja, Nigeria

    Ability to deliver

    6.1/40.0
    0/20 Reviews
    1.2/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    40% Call Center Services
    65% Answering services
    60% Other
    View Profile Visit Website
  5. CallTel Logotype

    CallTel

    Undisclosed
    $25 - $49 / hr
    250 - 999
    Lekki, Nigeria

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    80% Call Center Services
    35% Answering services
    20% Other
    View Profile Visit Website
  6. Techmarket Logotype

    Techmarket

    $5,000+
    $50 - $99 / hr
    10 - 49
    Lagos, Nigeria

    Ability to deliver

    8/40.0
    0/20 Reviews
    2.4/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    10% Call Center Services
    30% Answering services
    90% Other
    View Profile Visit Website
  7. Asksus-ng Business Support Services Logotype

    Asksus-ng Business Support Services

    $25,000+
    $25 - $49 / hr
    10 - 49
    Lagos, Nigeria

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    67% Answering services
    90% Other
    View Profile Visit Website
  8. Global Manpower Nigeria Logotype

    Global Manpower Nigeria

    Undisclosed
    Undisclosed
    50 - 249
    Lagos, Nigeria

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    30% Call Center Services
    100% Answering services
    70% Other
    View Profile Visit Website
  9. Excellium Business Limited Logotype

    Excellium Business Limited

    $5,000+
    $25 - $49 / hr
    10 - 49
    Lagos, Nigeria

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    15% Call Center Services
    50% Answering services
    85% Other
    View Profile Visit Website
  10. camillo.outsourcing Logotype

    camillo.outsourcing

    Undisclosed
    Undisclosed
    10 - 49
    Lagos, Nigeria

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    35% Call Center Services
    100% Answering services
    65% Other
    View Profile Visit Website
  11. Intelics Solutions Nigeria Limited Logotype

    Intelics Solutions Nigeria Limited

    $10,000+
    Undisclosed
    50 - 249
    Ikeja, Nigeria

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    15% Call Center Services
    20% Answering services
    85% Other
    View Profile Visit Website
  12. BQuins Solution Limited Logotype

    BQuins Solution Limited

    Undisclosed
    Undisclosed
    250 - 999
    Lagos, Nigeria

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    15% Call Center Services
    100% Answering services
    85% Other
    View Profile Visit Website
  13. Top-worth Consulting Logotype

    Top-worth Consulting

    Undisclosed
    Undisclosed
    2 - 9
    Abuja, Nigeria

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Call Center Services
    100% Answering services
    80% Other
    View Profile Visit Website
  14. Hugo Inc. Logotype

    Hugo Inc.

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Lagos, Nigeria

    Ability to deliver

    37.3/40.0
    18.4/20 Reviews
    9.4/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    20% Call Center Services
    50% Answering services
    80% Other
    View Profile Visit Website

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