Customer Service Outsourcing
$10,000 to $49,999
Mar. 2020 - Ongoing

4.0

Quality: 4.5

Schedule: 4.0

Cost: 4.5

Willing to Refer: 3.5

"We are impressed by their ability to handle remote work deliverables."

Dec 21, 2022

Employee, Hospital

Anonymous

Other industries
Thompson, Manitoba
11-50 Employees
Survey Response

Outcess Solutions helps a hospital manage a high volume of calls due to their online marketing efforts. They handle over 200 calls weekly and direct potential customers to the client's services.

Outcess Solutions has helped the client book appointments and encourage walk-ins through customer service directions. Their team impresses the client with their communication efforts, monthly presentation of customer service call analytics, and call recordings for training purposes.

BACKGROUND

Briefly describe what your company does and your role there.

My company is a hospital that specializes in Mother and child care and fertility health.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

To manage the high volume of calls coming in from online marketing efforts

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

To manage over 200 calls weekly and direct potentials for service. KPIs included 1. walk-in visits via customer service direction

How many people does your company work with?

1–5

How did you find this provider?

Business Referral

Why did you choose to work with them?

Great culture fit

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

1. How many walk-in patients we got

2. How many walk-ins we got through customer service directions.

3. How many appointments got booked via phone calls

How does your team communicate with this service provider?

Virtual Meetings
Project Management platform

What did you find most impressive or unique about this company?

We are impressed by their ability to handle remote work deliverables, communication efforts to always be in sync with the hospital and monthly presentation of analytics from customer service calls. recording of some calls for training purposes.

RATINGS

4.0

Outcess Solutions

Formerly CCSNL

Pricing Snapshot

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Overall Review Rating

Quality

Schedule

Cost

Willing to Refer