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Top Customer Support Services in Malaysia

Ratings Updated: April 21, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Malaysia

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Unique expertise
Clients have expressed high satisfaction with Hugo's unique expertise in customer support, noting their exceptional ability to assemble a skilled team of specialists. One client highlighted Hugo's proficiency in delivering precise and impactful support, which significantly transformed their operations and enhanced customer satisfaction. Overall, the sentiment reflects a strong appreciation for Hugo's strategic partnership and adaptability, reinforcing their reputation as a valuable asset in achieving project goals.

Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also delivered an astounding 80% improvement in efficiency compared to in-house hiring.
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Customer Support for FinTech Organization

5.0 Aug 23, 2023

Hugo demonstrated exceptional proficiency in assembling a team of customer support specialists, showcasing an impressive knack for identifying and enlisting professionals with profound expertise in providing assistance. Their dedication to delivering precise and influential customer support was evident in the caliber of support specialists they curated.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Malaysia

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Hard working
Clients consistently commend Helpware for their hard-working nature, highlighting the dedication of their agents and leadership. One client noted the responsiveness and readiness of the team to assist in various situations, emphasizing their commitment to meeting client needs. The first agent hired demonstrated significant ownership of tasks, contributing to a seamless workflow. Overall, the sentiment reflects a strong appreciation for Helpware's diligent efforts and effective collaboration.

Customer Support for Custom Meal Service Provider

5.0 Feb 4, 2022

Their friendless and composure regardless of what situation we were dealing with was always very welcome. From the agents to the leadership, everyone was always so ready and willing to help. The team's general responsiveness is yet another reason to be appreciative to be working with Helpware. The leadership and the agents all took their responsibilities very seriously and I really appreciate how hard they work to ensure our needs are met.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Serves Malaysia

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Reviews mention Efficient
The overall sentiment regarding efficiency in Mindy Support's services is highly positive. Clients noted the 'seamless onboarding process' and 'well-organized project management' as key strengths. One client highlighted their 'quick and clear communication,' while another praised the 'highly efficient operators' provided for cell tracking projects. Overall, Mindy Support's ability to deliver on time and adapt to client needs contributed significantly to their reputation for efficiency, making them a reliable partner for various projects.

Call Center Services for Software Company

5.0 Jun 21, 2024

They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch. Their commitment to excellence and their ability to offer different solutions have significantly improved our customer communication and satisfaction.
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Cell Tracking for Research Institute

4.5 Dec 15, 2021

Communication between teams is good despite working remotely. We have always received the results quickly. They provided highly efficient operators at a profitable price.
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Annotation Assistance for Video Game Developer

5.0 Dec 9, 2021

Very efficient. The communication between our two teams is clear and open. The quality of the work accomplished and the rapidity with which the project was completed.
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Customer Service Outsourcing for Car Rental Company

4.5 Feb 26, 2025

Always present and on time efficient. Mindy Support provides excellent customer support service for several of our products and services.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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SummitNext

4.7 5 reviews

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Verified

$1,000+

< $25 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

25% Customer Service Outsourcing

20% AI Development

20% Sales Outsourcing +3 services

15% Call Center Services

10% Back Office Outsourcing

10% Content Moderation Services

SummitNext is a Customer Service BPO specializing in Customer Support Outsourcing and community management. Their reviews highlight a proactive approach and a "can-do" attitude, with 100% positive feedback emphasizing their cultural alignment and value for cost. Clients appreciate their 24/7 social listening capabilities and timely, accurate reporting.

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Reviews mention Flexible
Clients have consistently praised SummitNext for their flexibility in adapting to evolving staffing needs, demonstrating an ability to adjust their approach effectively. One HR Director noted their impressive adaptability and proactive communication, which ensured timely updates and alignment with the client's requirements. Overall, the sentiment regarding flexibility is highly positive, with clients appreciating SummitNext's responsiveness and commitment to meeting their specific needs.

Employee Mgmt & Recruitment Services for FinTech Company

5.0 Sep 24, 2023

SummitNext demonstrated flexibility in adapting to our evolving staffing needs, showcasing their ability to adjust their approach accordingly. The ability to adapt and align with our needs was most impressive. Their consistent communication and proactiveness to ensure updates are given on time further highlight their adaptability.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Social Media Management for Sales Technology Company
5.0 — SummitNext Technologies Sdn. Bhd. was hired by a marketing company for their social media management services. The team was tasked with publishing listings and managing online communities on Read more
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More responsive than most other service providers

SummitNext is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Malaysia (3) Taiwan (1) Singapore (1)

This provider is fluent in 11 languages:

Mandarin

English

Russian

Japanese

Korean

Cantonese

Tamil

Urdu

Ukrainian

Thai

Filipino

This provider is available in 1 time zone:

Universal Coordinated Time (UTC)

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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

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Reviews mention Understands their clients' needs
Clients consistently praise TDCX for their deep understanding of business needs and effective communication. One client noted an 8% improvement in customer satisfaction due to TDCX's professionalism and product knowledge. They actively listen to client requirements and suggest innovative solutions, demonstrating a commitment to exceeding expectations. The engagement has led to significant operational improvements, with dedicated support from TDCX's management team further enhancing their responsiveness to client needs.

Call Center Services for Tech Company

5.0 Jun 16, 2021

Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work.
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Kuala Lumpur, Malaysia

Level 7, Menara TH 1 Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur
Kuala Lumpur, Malaysia 50470
501 - 750

0327318888

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Featured

What are Featured Providers?

Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Malaysia

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Industry Experience

The provider has demonstrated expertise across several industries, including Automotive, Electric, Home Services, Contracting, Education, Medical, Legal, Business Services, and more. Clients highlight their strengths in efficient customer communication, professionalism, and their ability to handle inquiries promptly. Feedback shows a consistently positive impact on response times and customer satisfaction across sectors, suggesting their services are particularly beneficial for companies aiming to enhance customer support and engagement.
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Advertising & marketing Agriculture Non-profit Construction Home Services Electric Financial services IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Outsourced

5.0 11 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

15% Customer Service Outsourcing

15% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +4 services

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

10% Call Center Services

Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.

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Industry Experience

Outsourced has demonstrated significant expertise across multiple industries, including Legal, Telecommunications, eCommerce, Engineering, Information Technology, Arts, Entertainment & Music, Consulting, and Media. Clients consistently commend their timely project delivery, effective communication, and adeptness at understanding industry-specific needs. Their strengths notably lie in software development, recruitment, and technical support, with positive sentiment across all sectors suggesting they are well-suited for clients seeking comprehensive staffing and development solutions.
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Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media

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Australia (3) United States (3) Canada (1) Israel (1) Switzerland (1)

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Kuala Lumpur, Malaysia

Lot 1217, Seksyen, 57, Jln Sultan, Ismail
Kuala Lumpur, Malaysia 50250
10 - 15

+61 2 8103 3124

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Canaan Communication & Technologies (MSC)

4.9 6 reviews

$25,000+

< $25 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

45% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +2 services

10% Corporate Training & Coaching

10% Recruiting

Canaan Communication & Technologies (MSC) is a Customer Support Outsourcing company specializing in providing excellent customer service through multiple channels, including phone, email, and live chat. The company has received overwhelmingly positive feedback, with 100% of reviewers highlighting their responsiveness, cost-effectiveness, and alignment with company values, consistently meeting and exceeding service level agreements (SLAs).

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Reviews mention Timely
Clients have expressed high satisfaction with Canaan Communication & Technologies' timely responses and quick turnaround times. One client noted that they often require responses within 24 hours, which Canaan consistently meets. Their agility in problem-solving and immediate rectification of errors were also highlighted as key strengths. Overall, the sentiment regarding their timeliness is overwhelmingly positive, indicating that Canaan is reliable and efficient in their project management.

Data Entry & Voice Services for Food Production Company

4.5 Aug 18, 2020

I often need to get a response within 24 hours, and they’re able to do it. Their turnaround time is super quick, and they immediately rectify any errors on the data entry or outbound calling side. One thing I like very much about Canaan is their agility — they have a solution for any problem we bring them.
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Industry Experience

Canaan Communication & Technologies has demonstrated strong expertise across several industries, including Consumer Products, Logistics & Supply Chain, Retail, and Food & Beverages. Clients commend their cost-effectiveness, agility, and exceptional customer service, leading to increased customer satisfaction and business growth. The overall sentiment reflects satisfaction with their collaborative approach and adaptability, making them a suitable partner for businesses seeking efficient outsourcing solutions in these sectors.
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Consumer Products Logistics & Supply Chain Retail Food & Beverages

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Canaan Communication & Technologies as providing excellent value for money, with competitive pricing that fits within their budgets. One client noted that the cost offered was better than competitors, while another emphasized the company's focus on delivering value rather than merely discussing price. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, contributing to improved customer satisfaction and operational efficiency.
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Malaysia (3) Singapore (1)

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SRG ASIA PACIFIC

4.5 3 reviews

$10,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

40% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing +5 services

10% IT Managed Services

10% Sales Outsourcing

5% Business Consulting

5% HR Consulting

5% Market Research

SRG ASIA PACIFIC is a Customer Service BPO specializing in inbound and outbound call center outsourcing. Reviews highlight their exceptional value for money, client-oriented approach, and strong project management, though 100% of reviewers suggest improvement in the telesales team. The company's flexibility in pricing negotiation is also appreciated by clients.

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Reviews mention Great project management
Clients commend SRG ASIA PACIFIC for their exceptional project management capabilities, consistently delivering results in a timely manner. One client highlighted their agility in operations, stating they effectively plan responses to call volumes and provide necessary resources to meet KPIs. Their use of tools like PowerPoint for progress updates was noted, reinforcing their commitment to transparency and performance tracking. Overall, the sentiment reflects high satisfaction with SRG's project management proficiency.

Telemarketing & Recruitment for Telecommunications Company

5.0 Feb 25, 2022

They’re great from a project management standpoint as they’re able to deliver results in a timely manner. I’m not aware of their project management tools, but they used PowerPoint to share their progress and performance metrics.
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0 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Medical Product Company
4.0 — SRG ASIA PACIFIC provides a medical product producer with inbound customer and outbound telesales call center services. SRG ASIA PACIFIC leads the training for both teams from the resources the Read more
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Industry Experience

SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.
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Telecommunications IT Services Consumer Products

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Malaysia (2) Singapore (1)

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Daythree Business Services

4.0 3 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Shah Alam, Malaysia

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Business Consulting +2 services

20% Call Center Services

20% Finance & Accounting Outsourcing (FAO)

Daythree Business Services is a business process outsourcing (BPO) company that specializes in customer service, telesales, and market research support. Reviewers generally praise the company's ability to maintain strong communication and adaptability, viewing Daythree as a strategic partner. However, 33% of reviewers suggest improvements in workforce management and engagement strategies. Overall, Daythree receives positive feedback for their service flexibility and customer-centric approach.

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Reviews mention Helpful
The overall sentiment regarding Daythree Business Services is positive, with clients noting their helpfulness in managing projects. One client highlighted their responsiveness to ad-hoc requests and their reliability in achieving project goals. They appreciated the cooperative nature of Daythree’s team, which facilitated effective communication through direct contact and meetings. However, there were mentions of areas needing improvement, particularly in the quality and engagement of data collected, indicating a desire for more tailored support.

Outbound Calling for Market Research Company

4.0 Apr 16, 2020

Overall, daythree is very helpful in our plans. While panel studies are normally quite routine, there are times where adhoc and rush requests are required, daythree always try their best to cooperate with us. They are very keen to cooperate with our plans and are quite reliable in achieving numbers.
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Industry Experience

Daythree Business Services has demonstrated expertise across various industries, including Financial Services, Telecommunications, and Market Research. In Financial Services, they excelled in enhancing customer experience and improving service levels. Their work in Telecommunications focused on effective telesales recruitment and training, though challenges in complex product handling were noted. Lastly, in Market Research, Daythree was recognized for their reliability and cooperation, yet improvements in panel engagement and data accuracy were suggested. Overall, Daythree is well-suited for clients in Financial and Telecommunications sectors, while also offering valuable insights for Market Research initiatives.
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Financial services Telecommunications Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Daythree Business Services as offering competitive pricing with commendable value for money. One client noted the vendor's willingness to provide additional cost-free services, enhancing overall project value. Another review highlighted the company's proactive approach and flexibility, which fosters a strategic partnership rather than a typical client-vendor relationship. However, some feedback indicated areas for improvement, particularly in workforce management and agent engagement, suggesting that while value is present, further refinement could enhance service delivery.
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More responsive than most other service providers

Daythree Business Services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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ENVO BPO

4.8 2 reviews

$1,000+

$25 - $49 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

15% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing +1 service

10% IT Managed Services

ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.

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Reviews mention Dedicated
Clients express a strong sentiment of dedication from ENVO BPO, highlighting their commitment to understanding client needs and business processes. One reviewer noted, "They took the time to learn about our business before execution," reflecting their thorough approach. The overall feedback emphasizes professionalism and service quality, with clients stating that ENVO BPO "did exactly what we required and surpassed our expectations," showcasing their dedication to delivering results.

Lead Generation & Sales Support for Product Seller

5.0 Jun 3, 2020

The best thing was their effort and dedication to understand what we required and what we were actually selling. Service quality Professionalism Ability to provide people with great expertise The dedication to learn about your product before executing to ensure business goals are met.
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Industry Experience

ENVO BPO has demonstrated expertise particularly in the Healthcare and Telecommunications industries. Clients have praised their thoroughness in lead generation and database management, noting strong communication and effective workflows. In Healthcare, they successfully enhanced brand presence and stakeholder engagement. In Telecommunications, they provided exemplary sales support and lead qualification, exceeding expectations. Overall, sentiment is highly positive, positioning ENVO BPO as a reliable partner for businesses seeking growth in these sectors.
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Healthcare Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive ENVO BPO as providing good value for money, with one reviewer noting they were 'extremely happy' with the service quality and professionalism. Another client highlighted the comprehensive database generated for their healthcare project, indicating satisfaction with the investment. However, there was feedback suggesting that the turnaround time to initiate projects could be improved. Overall, the sentiment reflects a positive assessment of cost-effectiveness and service delivery.
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More responsive than most other service providers

ENVO BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Scicom

4.4 6 reviews

$10,000+

< $25 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Branding +8 services

10% Call Center Services

10% Digital Strategy

10% E-Commerce Development

10% Fulfillment

10% HR Consulting

10% Sales Outsourcing

5% Mobile App Development

5% Web Development

Scicom is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Outsourcing. The company is praised for its cost-effective solutions, cultural compatibility, and multilingual support, with 100% of reviewers highlighting improved customer satisfaction and efficiency. Scicom's adaptive project management and professional team are commended, though there's a suggestion to enhance technology integration.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for E-commerce Company
4.0 — Scicom to provide customer support, process optimization, improved customer service, and enhanced scalability for an e-commerce platform. Read more
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Industry Experience

Scicom has demonstrated expertise in the eCommerce and Telecommunications industries, receiving positive feedback for their cost-effective solutions and flexibility in meeting changing business needs. Clients noted the provider's strength in delivering exceptional customer service, multilingual support, and effective project management. Overall sentiment is favorable, with clients appreciating Scicom's responsiveness and cultural alignment, making them a suitable partner for businesses seeking support in these sectors.
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eCommerce Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Scicom for providing good value for cost. One client noted achieving cost savings compared to previous operations, emphasizing Scicom's ability to optimize processes while maintaining quality service. Another client highlighted Scicom's alignment with their values and the flexibility in pricing models. Overall sentiment reflects satisfaction with Scicom's pricing, indicating that they deliver quality services that justify their costs.
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Germany (1) Malaysia (1)

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Brandt International

Not yet reviewed

$5,000+

$100 - $149 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

28% Customer Service Outsourcing

20% Corporate Training & Coaching

12% Back Office Outsourcing +6 services

10% HR Outsourcing

10% IT Managed Services

10% PEO/Employee Leasing

5% Recruiting

3% Staffing

2% HR Consulting

Brandt International is a Customer Service Outsourcing company. Headquartered in Kuala Lumpur, Malaysia, the team provides Customer Service Outsourcing and Corporate Training & Coaching.
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VPO Services

Not yet reviewed

$5,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

50% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +5 services

10% Sales Outsourcing

5% Accounting

5% HR Outsourcing

5% Market Research

5% Recruiting

Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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Bridge Maritime Solutions

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Pelabuhan Klang, Malaysia

Services provided

50% Customer Service Outsourcing

50% Engineering

Bridge Maritime Solutions is an Engineering and Customer Service Outsourcing company founded in 2022. The midsize team focuses on Engineering and Customer Service Outsourcing.
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Pelabuhan Klang, Malaysia

188 Jalan Sungai Pinang 5/6
Pelabuhan Klang, Malaysia 42920
50 - 75

+65 6866 3827

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TECHNO MECH (M) SDN. BHD.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Puchong, Malaysia

Services provided

25% Customer Service Outsourcing

50% Business Consulting

25% Call Center Services

Launched in 2012, TECHNO MECH (M) SDN. BHD. Is a midsize Puchong, Malaysia-based Business Consulting company. Their team offers Business Consulting and Call Center Services.
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FIXATE

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

25% Customer Service Outsourcing

45% IT Managed Services

15% Business Consulting +2 services

10% Back Office Outsourcing

5% IT Strategy Consulting

FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.
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Kuala Lumpur, Malaysia

2 Jalan Binjai
Kuala Lumpur, Malaysia 50450
6 - 9

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Nexonic

Not yet reviewed

Undisclosed

$50 - $99 / hr

50 - 249

Kuala Lumpur, Malaysia

Services provided

20% Customer Service Outsourcing

20% Digital Asset Management

20% IT Strategy Consulting +2 services

20% Mobile App Development

20% Web Development

Nexonic is a midsize IT strategy consulting company headquartered in Falls Church, Virginia and Kuala Lumpur, Malaysia. Their services include IT strategy consulting and Web Development.
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Kuala Lumpur, Malaysia

188 Jalan Kuching
Kuala Lumpur, Malaysia 51200
10 - 15

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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2 services

10% Pay Per Click

10% Search Engine Optimization

Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

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Industry Experience

Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.
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Software Information technology

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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Indonesia (1) Malaysia (1)

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Kuala Lumpur, Malaysia

30-9, 10 & 11, East Wing, Q Sentral, Jalan Stesen Sentral 2
Kuala Lumpur, Malaysia 50470
31 - 40

+60 3-8685 5505

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MHM Corporate Advisory PLT

Not yet reviewed

$5,000+

$25 - $49 / hr

2 - 9

Kota Kinabalu, Malaysia

Services provided

10% Customer Service Outsourcing

20% Accounting

20% Business Consulting +5 services

10% Document Digitization & Management

10% Finance & Accounting Outsourcing (FAO)

10% HR Consulting

10% Marketing Strategy

10% Tax Law

MHM Corporate Advisory PLT is a Business Consulting company. They offer Business Consulting and Accounting and were established in 2020.
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Data Synergo Sdn Bhd

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Petaling Jaya, Malaysia

Services provided

10% Customer Service Outsourcing

25% Direct Marketing

25% Event Marketing +4 services

10% Call Center Services

10% Content Marketing

10% Email Marketing

10% Marketing Strategy

Data Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.
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Everise

Not yet reviewed

$250,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

10% Customer Service Outsourcing

10% AI Development

10% Application Testing +7 services

10% Blockchain

10% Branding

10% Call Center Services

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% Mobile App Development

Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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Kuala Lumpur, Malaysia

Level 10, Menara KEN TTDI, 37, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail
Kuala Lumpur, Malaysia 60000
501 - 750

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Chima Services Sdn Bhd

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

Kuala Lumpur, Malaysia

Services provided

10% Customer Service Outsourcing

45% Call Center Services

15% CRM Consulting and SI +2 services

15% Sales Outsourcing

15% Search Engine Optimization

Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
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Bendigo Marketing

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Petaling Jaya, Malaysia

Services provided

10% Customer Service Outsourcing

25% HR Consulting

25% IT Managed Services +3 services

20% Back Office Outsourcing

10% Call Center Services

10% Sales Outsourcing

Bendigo Marketing is a small Petaling Jaya, Malaysia-based IT managed services company. Their services include IT managed services and HR Consulting.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Kuala Lumpur, Malaysia

Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
Kuala Lumpur, Malaysia 55100
2001 - 5000

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List of the Top 6 Malaysia Customer Support Companies