HoteliaOS

HoteliaOS is a guest relationship and review management platform built specifically for boutique hotels with 1 to 50 rooms. We help independent properties across Southeast Asia and beyond win back direct bookings, strengthen guest relationships, and respond to reviews in any language — without the cost or complexity of enterprise hotel software.

The platform combines:

• AI-powered review responses in 20+ languages, tuned to your hotel's voice and brand • Unified review monitoring across Google, TripAdvisor, Booking.com, Agoda, and Trip.com • Sentiment analysis and topic extraction that surface what guests actually care about • Weekly AI executive summaries delivered straight to your inbox • Google Business Profile audits and optimization recommendations • Guest communication automation that drives repeat stays and direct bookings

HoteliaOS was founded by a hospitality digital marketer with 15 years of experience inside major hotel groups, who watched boutique operators hand 18–25% commission to OTAs on guests they could have kept for themselves. We built the platform we wished those properties had: enterprise-grade AI, packaged for independent hotels at a price that makes sense.

Boutique hotels using HoteliaOS cut OTA dependency, save hours each week previously spent writing review replies, and gain a clear, ongoing read on guest sentiment — all from a single dashboard. Whether you run a heritage shophouse, a beachfront resort, or a design-forward urban property, HoteliaOS gives you the tools the big chains use, sized for the hotels guests actually love.