Back Office Outsourcing Customer Service Outsourcing Sales Outsourcing
B2B Lead Generation Phone Support Services
$200,000 to $999,999
Sep. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Wise Business Process Outsourcing LLC's proactive attention to detail is remarkable."

Sep 24, 2026

CEO, Robert C Davis and Associates

Bob Davis

Business services
United States
11-50 Employees
Phone Interview
Verified

Wise Business Process Outsourcing LLC provides sales, customer service, and back-office outsourcing for a contact center consultancy. The team handles outbound BDRs, inbound sales calls, and back-office work.

Wise Business Process Outsourcing LLC' efforts have exceeded the client's goals regarding lead production and closing ratios. The team is effective at meeting deadlines, being organized, and delivering on their promises. Moreover, Wise Business Process Outsourcing LLC responds well to feedback.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Robert C Davis and Associates, a contact center consultancy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wise Business Process Outsourcing LLC?

We needed help servicing a number of lines of business for our clients.

SOLUTION

What was the scope of their involvement?

Wise Business Process Outsourcing LLC provides us with sales and customer support outsourcing services, including outbound BDRs and inbound sales calls. The team also handles back-office work. An important part of the engagement is that they follow our workflow.

Initially, Miguel, Wise Business Process Outsourcing LLC's CEO, helped us understand what they could do. He met with our clients and brought the right teammates to the meetings. Wise Business Process Outsourcing LLC's agents mostly work remotely.

What is the team composition?

We’ve worked with around four teammates from Wise Business Process Outsourcing LLC, including Miguel, a lead salesperson, and someone from their accounting department.

How did you come to work with Wise Business Process Outsourcing LLC?

They were referred by an industry expert whose opinion I highly respect. I was impressed with Miguel and his attitude toward customer service.

How much have you invested with them?

We’ve spent around $500,000.

What is the status of this engagement?

We started working with them around September 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Wise Business Process Outsourcing LLC has exceeded our goals in terms of the number of leads produced each day. On the inbound side, they consistently meet or exceed our client expectations when it comes to closing ratios.

How did Wise Business Process Outsourcing LLC perform from a project management standpoint?

They’re very effective at meeting deadlines, being organized, and delivering what they say they will. We usually communicate through video calls.

What did you find most impressive about them?

Wise Business Process Outsourcing LLC's proactive attention to detail is remarkable.

Are there any areas they could improve?

Wise Business Process Outsourcing LLC is very good at accepting constructive feedback and jumping on it. Nobody’s perfect, but they work hard to meet expectations and respond well to corrective feedback.

Do you have any advice for potential customers?

Have a very clear expectation of what you want Wise Business Process Outsourcing LLC to do and how you want them to do it. Have solid documentation of your processes.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Chat Support Services Email Support Services Answering services Phone Support Services
Confidential
Oct. 2024 - Sep. 2026

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"Everything is being done the right way."

Sep 17, 2026

Supervisor, OFIT

Idania Pimentel

Information technology
Santo Domingo, Dominican Republic
11-50 Employees
Online Review
Verified

Wise Business Process Outsourcing LLC provided customer service outsourcing services for a cultural exchange company. The team helped the client improve their customer service, both via email and phone.

The client saw improvements in their customer service, NPS, and call abandonment rate since partnering with Wise Business Process Outsourcing LLC. The team communicated well through in-person and virtual meetings, as well as email updates. The client was delighted with the quality of their service.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Supervisor of OFIT

Describe what your company does in a single sentence.

Cultural Exchange

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wise Business Process Outsourcing LLC to accomplish?

Better customer service
Connecting everything via a single communication channel
Greater organization of services and processes

SOLUTION

How did you find Wise Business Process Outsourcing LLC?

Referral

Why did you select Wise Business Process Outsourcing LLC over others?

High ratings
Close to my geographic location
Good value for cost

How many teammates from Wise Business Process Outsourcing LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have improved our customer service, both via email and by phone.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer service, NPS, call abandonment rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Effective Communication

What was your primary form of communication with Wise Business Process Outsourcing LLC?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Quality of Service

Are there any areas for improvement or something Wise Business Process Outsourcing LLC could have done differently?

There's nothing to improve; everything is being done the right way.

RATINGS

4.5

Wise Business Process Outsourcing LLC

Growth is why we succeed.

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