Name: Unity Communications
Address: 1530 E Williams Field Rd, 201-48, Gilbert, United States, AZ, 85295, US
Telephone: 6027403991
Price range: < $25
Rating: 4.9

An award winning global BPO based in the USA

Headquartered in Gilbert, Arizona - We are a USA Based international BPO with centers in the US, Philippines, Mexico, and Costa Rica - for both nearshore and offsore coverage. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are especially skilled at creating a complete seamless customer experience via complex IT, PBX, and Virtual networks in order for your company to have a global presence of large companies, but small and flexible as a startup. At Unity Communications - we help all of our clients exceed their mission goals by allowing their core staff to focus on what makes them special and leaders in their industries.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Gilbert, AZ
Year founded
Founded 2009

Service Lines

Back Office Outsourcing: 25%
Employer of Record (EOR) Services: 15%
Call Center Services: 10%
Customer Service Outsourcing: 10%
HR Outsourcing: 10%
IT Staff Augmentation: 10%
Recruitment Process Outsourcing: 10%
Sales Outsourcing: 10%

Select Focus Area

Back Office Outsourcing

Data Entry & Processing: 40%
Payment Processing: 30%
Claims Processing: 10%
Medical Billing Services: 10%
Virtual Assistant: 10%

Inbound Services

Inbound appointment scheduling: 50%
Virtual receptionist: 50%

Customer Service Outsourcing

Order Processing & Taking: 30%
Phone Support Services: 30%
Chat Support Services: 20%
Email Support Services: 20%

Outbound Services

B2C Telemarketing & telesales: 100%

Industries

Business services: 25%
Telecommunications: 25%
eCommerce: 25%
Information technology: 20%
Advertising & marketing: 5%

Clients

Midmarket ($10M - $1B): 75%
Small Business (<$10M): 25%

Back Office Outsourcing Call Center Services Customer Service Outsourcing Data Entry & Processing Order Processing & Taking Phone Support Services Chat Support Services Email Support Services

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.8 /5

What Clients Have Said

Unity Communications offers competitive pricing and good value for cost, as highlighted by clients who appreciate their budget-friendly options and responsiveness. Specific project costs are not detailed, but many reviews emphasize affordability and alignment with client budgets.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 28 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Unity Communications Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.8
Cost 4.8
Willing to Refer 4.9

Top Mentions

Review Highlights

Need for Improved Evaluation Methods

One client expressed concerns about the accuracy of weekly quality evaluation reports, suggesting that current methods may overlook areas needing improvement. Exploring alternative evaluation strategies could enhance performance tracking.
Strong Communication and Responsiveness

Many clients highlight Unity Communications' excellent communication and responsiveness. They consistently deliver on time, address issues promptly, and maintain clear and effective communication channels across various platforms like email, virtual meetings, and messaging apps.
Effective Talent Acquisition

Many clients appreciate Unity Communications' detailed and effective hiring process. They provide skilled and well-matched candidates, which contributes to the success of client projects and operations.
Expertise in Various Industries

Unity Communications demonstrates expertise in diverse fields, including telecommunications, healthcare, e-commerce, and more. They adapt quickly to industry-specific needs, providing tailored solutions for each client.
Cost-Effective Solutions

Clients note that Unity Communications provides cost-effective solutions that fit within their budgets, offering good value for the services provided and contributing to overall project success.
Positive Work Culture

The company's positive work culture is frequently mentioned as a standout feature. Clients note the team's professionalism, friendliness, and willingness to go above and beyond, which enhances the overall partnership experience.

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Unity Communications Reviews

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IT Managed Services
Help desk
Confidential
Jan. 2017 - June 2018

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

“They're very knowledgeable and they were always available to address the requests from our users.”

Jul 12, 2019

Sr. Analyst, University

Rick Hernandez

Education
Tempe, Arizona
10,001+ Employees
Phone Interview
Verified

Helping an in-house team handle user requests, Unity Communications provided IT and help desk services. They used a ticketing system to address most of the user experience issues.

Unity Communications met all needs and handled 90% of the user requests, saving the in-house team a tremendous amount of time. Highly professional, they became a reliable partner and delivered ahead of the deadlines.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a senior analyst at a university.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unity Communications?

We needed additional IT resources so that our help desk doesn't get overloaded.

SOLUTION

What was the scope of their involvement?

We're constantly upgrading our website and adding new online classes to compete with other universities. Whenever we put on a large catalog of classes online, our help desk and our IT resources get hit with a lot of user requests. Most of those requests are about user experience or compatibility issues. Unity Communications put together a step-by-step plan and then put a ticketing system in place. About two weeks after the onboarding, they were handling 90% of the requests we received from our users.

What is the team composition?

They assigned a team to our project.

How did you come to work with Unity Communications?

They have a lot of expertise in the IT industry and help desk issues, so we decided they'd be a great fit.

What is the status of this engagement?

We worked with them between January 2017–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They exceeded our expectations. They're very knowledgeable and they were always available to address the requests from our users. They're located in the other part of the globe, so it was a bit outside of our comfort zone, but everything worked out very well.

How did Unity Communications perform from a project management standpoint?

They were very responsive and delivered ahead of deadlines. We mostly used phone, email, and text to stay in touch.

What did you find most impressive about them?

You can trust that they'll deliver what they said they would.

Are there any areas they could improve?

If we wanted to speak to their leadership, we needed to schedule the time two days in advance. But they were always willing to accommodate us, so it wasn't a big issue.

Do you have any advice for potential customers?

Their rates are fairly affordable, so I'd definitely recommend them.

RATINGS

5.0

Answering services
$50,000 to $199,999
Sep. 2012 - Jan. 2015

5.0

Quality: 4.5

Schedule: 4.5

Cost: 4.0

Willing to Refer: 5.0

“They were very professional and willing to understand our business.”

Jul 2, 2019

IT Operations Supervisor, Handling Systems

Stephen Wiggins

Utilities
United States
51-200 Employees
Phone Interview
Verified

Unity Communications managed cell phone accounts and answered low-tier calls, allowing the in-house team to focus on more important calls.

Unity Communications met all needs and responded quickly to any issues. Committed to building a strong relationship, Unity Communications became a reliable partner, while their excellent customer servcie made them easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

When I worked with Unity Communications, I was the IT operations supervisor at Handling Systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unity Communications?

Our company had cell phone bills that were out of control, so we started looking for a vendor to manage our cell phone accounts.

SOLUTION

What was the scope of their involvement?

They did a great job managing our account and keeping our monthly costs low. They found the best plans for us and came up with quarterly reports to make sure we were at the best price point. We wanted to ensure we responded to all the issues that users were having. Unity Communications was able to take a lot of the low-tier calls for us so that we could concentrate on higher-tier calls.

What is the team composition?

I mostly worked with Patrick (Founder and CEO, Unity Communications), our account manager, and a couple of their leads.

How did you come to work with Unity Communications?

I did some research and came across their name, so I called them.

What is the status of this engagement?

We started working with them in September 2012, and the project was completed in 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to take care of our needs. They're very attentive and customer-focused. If there was an issue, they responded quickly. I'd definitely recommend them.

How did Unity Communications perform from a project management standpoint?

They were very professional and willing to understand our business. Also, they're great communicators and let us know about possible delays. We usually used phone calls to stay in touch.

What did you find most impressive about them?

They're invested in building strong relationships with their clients.

Are there any areas they could improve?

No. Our management team was impressed with them.

RATINGS

5.0

$50,000 to $199,999
June 2014 - June 2015

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"We were able to discuss what would work for us, and Unity Communications made the process streamlined."

Jun 19, 2019

Telecommunications Project Engineer - Premier Accounts, TelaPacific

Vanessa M.

Telecommunications
Austin, Texas
1,001-5,000 Employees
Online Review
Verified

Unity Communications provided telecommunications management services including coordinating service delivery of internet, phone, fiber, Ethernet, and managed security offerings.

Playing close attention to detail, Unity Communications fulfilled every aspect of the initial contract. Their comprehensive set of management tools (Asana, ticketing desk) enabled smooth communication. Customers can expect a communicative and straightforward partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Former telecom project manager for TelePacific Communications, a telecommunications cxchange carrier

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

Facing unavailability in the California labor market, we outsourced to Unity Communications to help coordinate the large and complex projects we had to manage. Unity manged the service delivery of internet, phone, PBX, DSL, fiber, ethernet over copper, and managed security services.

What were your goals for this project?

To have projects completed on time and under budget.

SOLUTION

How did you select this vendor?

Unity Communications were highly successful in their projects with one of our largest partners. So, when leadership reached out for reliable vendors, their name was on the top of the list.

Describe the project in detail.

Submitted all aspects of all services contracted, up to the smallest detail, to ensure customer satisfaction was met along with pinpoint accuracy in deliverables. Service Level Agreements were created and set, mostly focused on product delivery, timeline management, troubleshooting where needed, and customer satisfaction.

What was the team composition?

Small team of 3–5 people with one team leader who served as an escalation point and subject management expert. Our main point of contact and overall account manager was in the United States (Patrick Brown).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Communication was stellar. They helped set up the project management software (Asana), ticketing desk, milestone acknowledgements, service level agreements (SLAs), and expectations. They were right in line with what we were expecting.

How effective was the workflow between your team and theirs?

Efficient and easy. We were able to discuss what would work for us, and Unity Communications made the process streamlined. A point of contact was available when we needed it, and they maintained communication to help keep us on top of projects.

What did you find most impressive about this company?

Unity Communications made things simple and easy, and it was clear they worked to be as efficient as possible.

Are there any areas for improvement?

We wished we could have ramped up faster on personnel, but we understand that good people are hard to find.

RATINGS

5.0

"Superb!"

Phone Support Services Order Processing & Taking
Confidential
May 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“They value their jobs and care about the work, going above and beyond for every customer.”

Jun 6, 2019

Manager, Wireless Watchdogs

Elicia Lewis

Telecommunications
Inglewood, California
11-50 Employees
Phone Interview
Verified

Initially hired to just place orders, Unity Communications has expanded their responsibilities to now include customer service and account management. They talk to end customers daily to resolve their problems.

Unity Communications has grown from one to 12 people within the last year, providing high-quality service. The team is responsive and incredibly easy to work with. They receive consistently positive feedback and have reduced the number of errors made by the customer service reps.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a manager at a telecom management company. We review and optimize other companies’ bills, making sure they’re saving money and aware of different usage trends.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unity Communications?

We initially needed a partner to place orders with our carrier. After hiring Unity Communications, we realized they were a great partner and could provide a call center in the Philippines, so we expanded our partnership.

SOLUTION

What was the scope of their involvement?

Unity Communications provides various services, including voicemail restarts, troubleshooting with customers, and placing orders. They speak to our customers every day and help them with anything related to their cellphones. They do both customer service and account management, such as making sure mobile device policies are available.

What is the team composition?

They currently have 12 people on their team. We mainly interact with the owner, call center manager, and main supervisor.

How did you come to work with Unity Communications?

Our owner found them, and their responsibilities have expanded over time.

What is the status of this engagement?

We partnered in May 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team is much easier to work with than their U.S. counterparts, and they’ve grown from one to 12 team members within a year. They add value to our company and have severely reduced the number of mistakes being made by our customer service representatives. They consistently receive positive feedback, and we want to hire more of them.

How did Unity Communications perform from a project management standpoint?

They’re responsive and follow through with every task. I assign cases in Salesforce according to our service-level agreement, and Unity Communications knows the workflow perfectly. We have over 545 customers, and their team has read every single company profile.

What did you find most impressive about them?

If you ask their owner to do something, he’ll find a way to manage it. In two years, I’ve only had to escalate problems twice, which is amazing. They value their jobs and care about the work, going above and beyond for every customer. They’re loyal, humble, helpful, and save us both time and money. Because of them, my job is much easier.

Are there any areas they could improve?

I can’t think of any ways they could improve—they’ve been an invaluable asset.

Do you have any advice for future clients of theirs?

Trust them because they're experts.

RATINGS

5.0

B2B Lead Generation
Confidential
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Unity Communications processes valuable deals and their efforts produce high volume results."

May 23, 2019

Marketing Director, Wireless Solutions Retailer

Anonymous

Telecommunications
Arizona, United States
201-500 Employees
Phone Interview
Verified

Unity Communications performs prospecting outreach and locates sales deals on an ongoing basis.

Their productivity is reliable and their data is trustworthy. The team works efficiently and consistently secures unique opportunities. Their quick response times set them apart from other vendors.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for a national cell phone dealer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unity Communications?

We wanted to generate more sales outside of our physical store locations.

SOLUTION

What was the scope of their involvement?

Unity Communications prospects new customers on our behalf and routes sales back through our organization.

What is the team composition?

I worked with Patrick (CEO, Unity Communications), and Angela (Executive Sales Admin & Manager, Unity Communications).

How did you come to work with Unity Communications?

Patrick developed a business relationship with a member of our executive staff and we’ve used his services ever since.

What is the status of this engagement?

We began working together in 2018 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Unity Communications processes valuable deals and their efforts produce high volume results. They facilitate prospecting that we couldn't have generated ourselves. I consider that a win.

How did Unity Communications perform from a project management standpoint?

The team is very responsive and they always get back to us within 24 hours.

What did you find most impressive about them?

They’re consistent with their data, the volume of their orders, and their communication. They’re highly efficient with the system they’ve created with us.

Are there any areas they could improve?

No, I don’t have any constructive feedback at this time.

Do you have any advice for potential customers?

I would urge customers to stay in constant communication to ensure everyone is on the same page. Having a daily point of contact is crucial.

RATINGS

5.0

"It’s been a great experience."

Call Center Services Customer Service Outsourcing
$50,000 to $199,999
Oct. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Most impressive is their responsiveness and the simple fact that our culture aligns."

Oct 29, 2026

Director of Service Operations, Hospitality & Leisure Co

Anonymous

Hospitality & leisure
Sayreville, New Jersey
11-50 Employees
Online Review
Verified

Unity Communications provides call center services for a hospitality and leisure company. The team assists the client in resolving issues with the TV services they provides to their customers.

Unity Communications has helped the client reduce customer complaints and resolve issues more timely. The team has been excellent at communication and addressing any minor issues that have arisen. Moreover, they have delivered on and exceeded the client's expectations.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Service Operations of a hospitality & leisure company

Describe what your company does in a single sentence.

TV service to the Hospitality Industry, low voltage, TV sales, etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unity Communications to accomplish?

T1/2 Call Center Troubleshooting Representatives

SOLUTION

How did you find Unity Communications?

Online Search

Why did you select Unity Communications over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Unity Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Unity provides T1/2 techs to assist our properties to resolve issues they have remotely. They have learned the troubleshooting steps and use those to resolve our properties/customers' issues with the TV service we provide to them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction is customer complaints for callback time. Resolving issues more timely. Less stress to upper management, and reduced workload on T1/2 issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent at communication, addressing any minor issues that might have happened, delivering on what was expected and exceeding our expectations.

What was your primary form of communication with Unity Communications?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive is their responsiveness and the simple fact that our culture aligns. Treat others properly and they consider their employees as more than just works, but as humans.

Are there any areas for improvement or something Unity Communications could have done differently?

RATINGS

5.0

Customer Service Outsourcing
Confidential
May 2025 - Ongoing

4.0

Quality: 4.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.0

"Unity Communications' value and responsiveness stood out."

Oct 27, 2026

Managing Director, Prescription Drug Company

Anonymous

Medical
Concord, North Carolina
11-50 Employees
Online Review
Verified

Unity Communications provided customer service support for a prescription drug company's sales quoting and order processing. The team provided staff to handle sales quotations and process sales orders.

Unity Communications' staff kept up with the workload effectively. The team delivered items on time and was responsive to the client's needs and issues throughout the engagement. Moreover, the client communicated with Unity Communications through virtual meetings, email, and messages.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a prescription drug company.

Describe what your company does in a single sentence.

Export Prescripiton Drugs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unity Communications to accomplish?

Assist in the Quoting and Sales Processes

SOLUTION

How did you find Unity Communications?

Online Search

Why did you select Unity Communications over others?

Good value for cost

How many teammates from Unity Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project: Provide customer service support for sales quoting and order processing
Key Deliverable: Provided staff to effectively handle large volume of sale quotaitons and processes sales orders

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Staff was able to keep up with workload effectively

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management delivered items on time and has been very repsonsive to the needs and issues that arose.

What was your primary form of communication with Unity Communications?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Unity Communications' value and responsiveness stood out.

Are there any areas for improvement or something Unity Communications could have done differently?

Better backup strategies (redundancies) for unexpected leave of staff

RATINGS

4.0

Employer of Record (EOR) Services
Confidential
Mar. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Unity Communications has been very attentive."

Oct 26, 2026

HR Manager, Brazing & Soldering Solutions Company

Anonymous

Manufacturing
Willoughby, Ohio
51-200 Employees
Online Review
Verified

Unity Communications provides employer-of-record (EOR) services for a brazing and soldering company. The team handles compensation and compliance with Mexico's laws regarding pay, taxes, holidays, and benefits.

Unity Communications' services have helped the client increase sales and expand their footprint in Mexico. The team is very responsive to questions and concerns, and the client is impressed with their attentiveness. Moreover, Unity Communications communicates via email and a messaging app.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the HR Manager of a brazing and soldering solutions company.

Describe what your company does in a single sentence.

Since 1933, we've been a global leader in brazing and soldering solutions, delivering cutting-edge automated manufacturing equipment and high-performance consumables to industries that demand excellence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unity Communications to accomplish?

Liaison for our employee living and working in Mexico

SOLUTION

How did you find Unity Communications?

Established before I arrived. I believe Unity was recommended to our previous Sales Director.

Why did you select Unity Communications over others?

Referred to me

How many teammates from Unity Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Compensation and compliance with Mexico law in regards to pay, taxes, holidays, benefits, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased sales in Mexico as we continue to expand our footprint in Mexico.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, so far the team has been very responsive to questions and any concrens we have had.

What was your primary form of communication with Unity Communications?

Email or Messaging App

What did you find most impressive or unique about this company?

So far, Unity Communications has been very attentive.

Are there any areas for improvement or something Unity Communications could have done differently?

Nothing as of now

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
Chat Support Services Email Support Services Data Entry & Processing Phone Support Services Order Processing & Taking
Confidential
May 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have a very detailed hiring process."

Mar 10, 2025

Director of Sales Operations, Innovative Business Solutions

Eric Herman

Telecommunications
Castle Rock, Colorado
11-50 Employees
Online Review
Verified

Unity Communications provides sales support services for a telecommunications company. The team assists the client's sales managers in managing quotes, processing orders, coordinating with vendors, and resolving customer issues.

Unity Communications has quickly learned the client's processes and grasped their industry within three months. The client appreciates the vendor's detailed hiring process. The team delivers quotes and proposals within the client's SLAs and shows urgency in every request.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Sales Operations of Innovative Business Solutions

Describe what your company does in a single sentence.

We connect IT vendors with resellers and service providers by distributing products, offering sales and technical support, and enabling cloud and managed services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unity Communications to accomplish?

Diversify
Reduce costs

SOLUTION

How did you find Unity Communications?

Referral
Partner of ours

Why did you select Unity Communications over others?

Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from Unity Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our Sales Support Managers assist sales representatives and channel partners by managing quotes, processing orders, coordinating with vendors, resolving customer issues, and ensuring smooth sales operations to drive revenue and customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team quickly learned our processes and had a good grasp of our industry within a short time of around three months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team has been delivering quotes and proposals within our SLAs and show urgency on every request.

What was your primary form of communication with Unity Communications?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They have a very detailed hiring process. I feel like I know who I want to hire before I even speak with the candidates because of the detailed package we receive for each candidate.

Are there any areas for improvement or something Unity Communications could have done differently?

None at this time.

RATINGS

5.0

Back Office Outsourcing Document Digitization & Management
Data Entry & Processing Writing & Content Creation Outsourcing Bulk document scanning Document Conversion Services
$50,000 to $199,999
July 2023 - Feb. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Unity Communications has clear communication processes."

Feb 27, 2025

Director of Growth & Operations, Healthcare Co

Dan Lesser

Other industries
New York City, New York
1-10 Employees
Online Review
Verified

Unity Communications managed medical records for a healthcare company. The team also managed clinical notes and created patient care plans using clinical notes.

Unity Communications successfully uploaded and manipulated medical records per week, meeting expectations. The team always delivered on time and with high quality. The team was highly responsive to the client's changing requests and focus. Overall, the team's clear communication processes stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Growth and Operations of a healthcare company.

Describe what your company does in a single sentence.

Virtual primary care.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unity Communications to accomplish?

Assistance with medical records management
Assistance with clinical notes management
Assistance with ad hoc tasks

SOLUTION

How did you find Unity Communications?

Online Search

Why did you select Unity Communications over others?

High ratings
Pricing fit our budget

How many teammates from Unity Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have leveraged Unity for assistance with medical records management, from requesting medical records, to intaking the records, to manipulating the records once we have them. We've also leveraged Unity for creating "Care Plans" for patients from clinical notes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Medical records uploaded and manipulated per week. Care Plans created per week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items have always been delivered on time and with high quality. The team has been highly responsive to changes in our request and focus.

What was your primary form of communication with Unity Communications?

Email or Messaging App

What did you find most impressive or unique about this company?

Unity Communications has clear communication processes.

Are there any areas for improvement or something Unity Communications could have done differently?

No major suggestions!

RATINGS

5.0

Showing 21-30 of 48 Reviews

Premier Verified means Clutch independently confirmed Unity Communications is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 42 verified client reviews averaging 4.9 stars.

Learn More

Verified Client Reviews: 42

Overall Review Rating: 4.9

Source: Clutch

Last Updated: October 29, 2026

Business Entity

Business Entity Name	Unity Communications, LLC
Source	Arizona Corporation Commission
Jurisdiction of Formation	Arizona
Date of Formation	March 3, 2010
Status	Active
Last Updated	November 30, 2021
ID	L15871767

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	December 19, 2024

Learn More About The Clutch Verification Process

Locations (5)

1530 E Williams Field Rd, 201-48 Gilbert, AZ, United States 85295

50 - 75

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Unity Communications

An award winning global BPO based in the USA

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Unity Communications Reviews

IT Services Support for Online Course Selection

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Outsourcing Project for Warehousing Company

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Telecom Management for Telecom Provider

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Customer Service Support for Wireless Company

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Sales Prospecting for Wireless Solutions Retailer

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Call Center Services for Hospitality & Leisure Company

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Customer Service Outsourcing for Prescription Drug Company

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EOR Services for Brazing & Soldering Solutions Company

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Customer Service & Back-Office Outsourcing for Telecomms Co

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Data Entry & Processing for Healthcare Co

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