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An award winning global BPO based in the USA

Headquartered in Gilbert, Arizona - We are a USA Based international BPO with centers in the US, Philippines, Mexico, and Costa Rica - for both nearshore and offsore coverage. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are especially skilled at creating a complete seamless customer experience via complex IT, PBX, and Virtual networks in order for your company to have a global presence of large companies, but small and flexible as a startup. At Unity Communications - we help all of our clients exceed their mission goals by allowing their core staff to focus on what makes them special and leaders in their industries.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Gilbert, AZ
  • Year founded
    Founded 2009

5 Locations

  • Gilbert , AZ
  • Taguig , Philippines
  • San Pedro Garza García , Mexico
  • Parañaque , Philippines
  • Guadalajara , Mexico

Select Focus Area
Outbound Services
Industries
Business services
25%
Telecommunications
25%
eCommerce
25%
Information technology
20%
Advertising & marketing
5%
Clients
Midmarket ($10M - $1B)
75%
Small Business (<$10M)
25%
Certified in:
Back Office Outsourcing Call Center Services Customer Service Outsourcing Data Entry & Processing Order Processing & Taking Phone Support Services Chat Support Services Email Support Services

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.8 /5

What Clients Have Said

Unity Communications offers competitive pricing and good value for cost, as highlighted by clients who appreciate their budget-friendly options and responsiveness. Specific project costs are not detailed, but many reviews emphasize affordability and alignment with client budgets.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 28 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Select a service to see pricing information

Unity Communications Review Insights

Overall Review Rating

4.9
  • Quality 4.9
  • Schedule 4.8
  • Cost 4.8
  • Willing to Refer 4.9

Top Mentions

Review Highlights

  • High Client Satisfaction Rates

    Unity Communications consistently achieves high client satisfaction rates, as evidenced by improved NPS scores and positive feedback on their service quality and effectiveness.

  • Need for Improved Evaluation Methods

    One client expressed concerns about the accuracy of weekly quality evaluation reports, suggesting that current methods may overlook areas needing improvement. Exploring alternative evaluation strategies could enhance performance tracking.

  • Strong Communication and Responsiveness

    Many clients highlight Unity Communications' excellent communication and responsiveness. They consistently deliver on time, address issues promptly, and maintain clear and effective communication channels across various platforms like email, virtual meetings, and messaging apps.

  • Effective Talent Acquisition

    Many clients appreciate Unity Communications' detailed and effective hiring process. They provide skilled and well-matched candidates, which contributes to the success of client projects and operations.

  • Proactive Problem Solving

    The team is recognized for their proactive approach to problem-solving. They address challenges efficiently and implement solutions quickly, ensuring minimal disruption to client operations.

  • Alignment with Client Values

    Clients appreciate Unity Communications for aligning well with their company values and culture. This alignment fosters a positive working relationship and enhances collaboration, ensuring that both parties work towards common goals.

Unity Communications Reviews

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Services
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Industry
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Customer Service Outsourcing for Parts Distributor

  • Customer Service Outsourcing
  • Confidential
  • June 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They do a great job recruiting and training their agents."

Feb 27, 2025
VP of Customer Support, Parts Distributor
Anonymous
Verified
  • Other industries
  • Lawrenceville, Georgia
  • 501-1,000 Employees
  • Online Review
  • Verified

Unity Communications provides customer service outsourcing for a parts distributor. The team has provided more than 20 agents to the client.

Call Center & Customer Service Support for Energy Drinks Co

  • Call Center Services Customer Service Outsourcing
  • Order Processing & Taking
  • $50,000 to $199,999
  • Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They're great."

Feb 25, 2025
Director E-Commerce, UPTIME Energy / Rise Brewing Co
Cheng Kwan
Verified
  • Other industries
  • Los Angeles, California
  • 51-200 Employees
  • Online Review
  • Verified

Unity Communications provides call center and customer service support for an energy drinks company. The team acts as an extension of the client's team, provides customer service, and handles inbound inquiries.

Call Center Services for Transportation Solutions Co

  • Back Office Outsourcing Call Center Services Customer Service Outsourcing
  • Chat Support Services Phone Support Services
  • Confidential
  • Jan. 2023 - Ongoing
4.5
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They increased the level of customer service we were providing prior to working with them."

Feb 25, 2025
Customer Service Manager, Bestpass powered by Fleetworthy
James Gathen
Verified
  • Supply Chain, Logistics, and Transport
  • Albany, New York
  • 201-500 Employees
  • Online Review
  • Verified

Unity Communications provides BPO services for a transportation solutions company. The team has provided customer service representatives to help answer inbound support requests via calls, chats, and emails.

Data Entry & Processing for Toxicology Laboratory

  • Document Digitization & Management
  • Data Entry & Processing
  • Confidential
  • Nov. 2024 - Ongoing
4.5
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
4.0

"The communication has been well received."

Feb 25, 2025
Client Services Manager, Toxicology Laboratory
Daniel Jones
Verified
  • Other industries
  • Wake Forest, North Carolina
  • 51-200 Employees
  • Online Review
  • Verified

Unity Communications provides data entry services for a toxicology laboratory. The team has handled data transcription containing PHI and daily TAT.

Accounting & Bookkeeping Support for Accountant

  • Accounting
  • QuickBooks Accounting & Implementation Xero Accounting & Implementation
  • Confidential
  • Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Unity Communications is proactive in communication and open to asking questions."

Sep 11, 2024
Accountant
Anonymous
  • Financial services
  • Philippines
  • 1-10 Employees
  • Online Review

Unity Communications provides accounting and bookkeeping support for an accountant. The team helps the client with bookkeeping, financial statements, and account reconciliation using Xero and QuickBooks.

Content Writing Services for Inbound Marketing & IT Company

  • Content Writing Services
  • Editing and Proofreading Services
  • Confidential
  • Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Their project management is top-notch."

Mar 11, 2024
Co-Founder & Head of Client Services, Inbouncy
Al Amin Alif
Verified
  • Information technology
  • Sheridan, Wyoming
  • 11-50 Employees
  • Online Review
  • Verified

Unity Communications provides content writing services for an inbound marketing and IT company. The team has been tasked with delivering much content within a short timeframe.

Asset Procurement for Expense Management Software Company

  • Back Office Outsourcing Customer Service Outsourcing
  • Confidential
  • Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"I was impressed by each member of the project management team."

Mar 31, 2023
VP Customer Services, Expense Management Software Company
Anonymous
Verified
  • Other industries
  • Agoura Hills, California
  • 11-50 Employees
  • Online Review
  • Verified

Unity Communications provides procurement services for an expense management software company. This involves processing mobile assets, service transactions, and documentation of said transactions.

Back Office Outsourcing for Law Firm

  • Back Office Outsourcing
  • $50,000 to $199,999
  • Jan. 2018 - Ongoing
4.5
Quality
4.5
Schedule
4.5
Cost
4.0
Willing to Refer
4.5

"I'm impressed by how quickly they can resolve technical issues remotely."

Dec 21, 2022
Lawyer, Law Firm
Anonymous
  • Legal
  • Morrisville, Pennsylvania
  • 11-50 Employees
  • Survey Response

Unity Communications provides back office outsourcing services to a law firm. They handle the client's tech and e-commerce issues.

Customer Service Outsourcing for Travel Company

  • Customer Service Outsourcing
  • $1,000,000 to $9,999,999
  • Apr. 2019 - Ongoing
4.5
Quality
4.5
Schedule
4.0
Cost
4.5
Willing to Refer
4.5

"The quality of their service is excellent."

Dec 21, 2022
Employee, Travel Company
Anonymous
  • Hospitality & leisure
  • Sumter, South Carolina
  • 10,001+ Employees
  • Survey Response

Unity Communications provides call center support to help a travel company manage the increase in their business.

Customer Service Outsourcing for Manufacturing Needs Company

  • Customer Service Outsourcing
  • $50,000 to $199,999
  • Sep. 2020 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
4.0
Willing to Refer
4.0

"The quality of service was fairly good."

Dec 21, 2022
Employee, Manufacturing Needs Company
Anonymous
  • Other industries
  • Mississauga, Ontario
  • 501-1,000 Employees
  • Survey Response

Unity Communications provides IT service support for a manufacturing needs company. They've been chosen because of their company values and pricing.

Showing 31-40 of 48 Reviews

Premier Verified means Clutch independently confirmed Unity Communications is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 42 verified client reviews averaging 4.9 stars.

Learn More
Verified Client Reviews
42
Overall Review Rating
4.9
Source
Clutch
Last Updated
October 29, 2026

Business Entity

Business Entity Name Unity Communications, LLC
Source Arizona Corporation Commission
Jurisdiction of Formation Arizona
Date of Formation March 3, 2010
Status Active
Last Updated November 30, 2021
ID L15871767

Credit Report Results

International Credit Risk Assessment Very Low Risk
Source Creditsafe
Last Updated December 19, 2024
Learn More About The Clutch Verification Process

Locations (5)

1530 E Williams Field Rd, 201-48 Gilbert, AZ, United States 85295

50 - 75

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