Customer Service Outsourcing for Parts Distributor
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Customer Service Outsourcing
- Confidential
- June 2023 - Ongoing
"They do a great job recruiting and training their agents."
- Other industries
- Lawrenceville, Georgia
- 501-1,000 Employees
- Online Review
- Verified
Unity Communications provides customer service outsourcing for a parts distributor. The team has provided more than 20 agents to the client.
Thanks to Unity Communications, the client has maintained their sales and lowered their hold times. The team is very responsive and delivers tasks on time. The client also praises the team's recruitment and training processes. The partners communicate via virtual meetings.