Customer Service Outsourcing for IT Company
- Customer Service Outsourcing
- Confidential
- Jan. - May 2024
"The services they provided were quite sufficient."
- Information technology
- Canada
- 11-50 Employees
- Online Review
- Verified
To reduce their support ticket backlog, an IT firm hired EverHelp for their customer support services. The team assists with technical support operations and comprehensive presales consultations.
Thanks to EverHelp’s help, the client removed the backlog and lowered their operational costs in support processes. The team was very professional — they promptly attended to the client's needs and were flexible in making adjustments. Their work ethic and personable attitude stood out.